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1.0 - 6.0 years

2 - 3 Lacs

Bengaluru

Remote

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore/Hyderabad Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 CONTACT Arshiya: 6301351158

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0.0 - 4.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

Work from Office

Process - Outbound Process HSC/GRADUATES Fresher/Exprience Can Apply -Salary -15 k To 25 k -Rotational Day Shift -Rotational Weekl off. -Job Location- Navi Mumbai Required Candidate profile * Qualification: Min HSC To Any Graduate How To Apply..? To schedule your interview Call or send your CV through WhatsApp number mentioned below HR Priyanka :-7875990932 Perks and benefits * Incentives and growth opportunities. *

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0.0 - 4.0 years

1 - 2 Lacs

Ludhiana

Work from Office

Responsibilities: * Manage customer queries via phone, email & chat * Provide product information & solutions * Maintain high NPS through effective resolutions * Collaborate with teams for process improvements

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0.0 - 5.0 years

2 - 4 Lacs

Bhubaneswar, Kolkata, Chandigarh

Work from Office

Domestic Call Center / International bpo Hiring English Speaking Voice Process Working In Shifts Salary 14500 In hand 20K CTC up to 30K as Per Exp WhatsApp Cv 9876923878 Fill Up this Form For Call Back www.callcenterjobs.anejabusinessgroup.com Required Candidate profile Customer Care Hiring Domestic bpo / International Call Center 14500 In hand CTC 20K Rotational Shift WhatsApp Cv 9876923878 Fill Up this Form for Call Back www.callcenterjobs.anejabusinessgroup.com Perks and benefits www.callcenterjobs.anejabusinessgroup.com

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai

Work from Office

Urgent Requirement in Kotak Mahindra Bank (Kyc Executive) Only for Male Candidates Graduation Mandatory Job Location: Wagle Estate, Thane Education Criteria: Graduate Age Criteria: 30 max Good Communication Skills Experience: Fresher Required Candidate profile Connect with customer through video call and complete the VKYC Documentation And Cross selling Salary Range:17k to 19k + PF + Insurance More Detail Contact HR Mayuresh:- 9822643973 Perks and benefits incentives

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2.0 - 5.0 years

3 - 6 Lacs

Pune

Work from Office

ruturaj enterprises is looking for Customer Service Professional to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries and complaints in a prompt and professional manner, using phone, email, and live chat as needed Resolve customer issues, answering questions, and providing information to ensure a positive customer experience Document customer interactions and outcomes in a clear and concise manner Proactively identify and escalate issues to the appropriate department, as needed Collaborate with internal teams to provide the best possible customer experience Maintain a positive and professional demeanor at all times, even in difficult situations Excellent written and verbal communication skills Strong problem-solving and decision-making skills Ability to work well under pressure and handle difficult customer situations with empathy and professionalism

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0.0 - 3.0 years

1 - 3 Lacs

Ahmedabad

Work from Office

Amy Cab - Online Cab Booking is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience Required Skills: Candidates with good communication in Gujarati and Hindi along with English fluency is preferred. Available to work in any shift.

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0.0 - 2.0 years

2 - 5 Lacs

Noida

Work from Office

Good looking with decent personality. Must have exposure to client interaction, student counselling. Strategic & Creative thinking, Team working. Job Description: Good communication in English and Hindi is a must Must be comfortable presenting services over the phone Ask questions to understand customer requirements and close sales Enter and update customer information in the database Take and process orders in an accurate manner Go the extra mile to meet sales quota and facilitate future sales

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0.0 - 2.0 years

0 - 3 Lacs

Mumbai Suburban, Thane, Mumbai (All Areas)

Work from Office

- Responsible for calling customers & answering their queries related to the product / services. - Keep records of calls & inquiries and note useful information; sending mails, updating data on computer & paperwork. Required Candidate profile - Must be confident in communicating over phone in English / Hindi / Regional Language. - One can operate computer with basic MS Office knowledge - Word, Excel

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0.0 - 4.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Process :- Aditya Birla Sun Life Insurance (ABSLI) Location: Reliable Tech Park Airoli Job Type: Full-time Shifts: Rotational Day Shifts (Sunday Fixed Off) Salary Up To :- 25,000 per month Key Responsibilities: Handle inbound and outbound customer calls efficiently Provide accurate information regarding products, policies, and services Communicate fluently in General English and at least one of the following: Tamil, Telugu, Malayalam Maintain a positive, empathetic, and professional attitude toward customers Document all interactions and follow up to ensure resolution Adhere to process guidelines and meet performance targets Requirements: Minimum Qualification: Graduation (mandatory) Experience: Minimum 6 months of work experience in customer service or related fields Languages: Proficient in English and at least one South Indian language: Tamil, Telugu, or Malayalam Strong verbal communication skills Ability to work in rotational shifts Basic computer knowledge and typing skills Benefits: Fixed Sunday off Training and growth opportunities Supportive team environment How To Apply..? Contact & Application Details Contact HR Priyanka :-7875990932 Mode of Contact: Call or WhatsApp (preferred for quicker response)

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0.0 - 3.0 years

2 - 3 Lacs

Navi Mumbai

Work from Office

Roles and Responsibilities Provide excellent customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle international non-voice process for US clients, ensuring timely resolution of issues. Utilize blended process skills to manage multiple tasks simultaneously while maintaining accuracy and efficiency. Demonstrate strong verbal communication skills to effectively communicate with customers from diverse backgrounds. Meet performance targets set by the organization while adhering to quality standards. Desired Candidate Profile 0-3 years of experience in an International BPO environment (blended process). Bachelor's degree in Any Specialization (B.A/B.B.A/B.M.S). Excellent communication skills in English; ability to work on night shifts (US shift). Proficiency in typing speed; comfortable working with technology-based tools. Highest Qualifictation should not be from IT Background. Commerce qualified are preferable. Excellent communication skills are mandatory.

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1.0 - 5.0 years

3 - 5 Lacs

Noida

Work from Office

Dear Candidates, Grab the opportunity to work with Tech Mahindra!! Profile - Customer Service (Voice Process) Location - Noida Roles and Responsibilities Resolving customer queries. Responsible for resolving complaints of customers via calls. Ensuring customer satisfaction Eligibility Excellent English communication skill is required. Undergraduate & Graduate both can apply. Need minimum 6 months of experience in BPO international voice process. Salary will depend on communication skills and previous experience. 5 days working with rotational shifts and off. Immediate joiners are required. Please contact- HR KESHAV (9318358303) and HR Divyansh Jindal (9032269270) Monday to Friday (11AM to 3PM) Office Address - Embassy Galaxy business park , Noida Sec 62 Next to Symbioses university , Nearest metro station - Noida sec 62. Carry below list of documents while coming for interview. Hard copy of resume, E-Aadhar card & Pan card All education documents All experience letters

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1.0 - 5.0 years

4 - 5 Lacs

Noida

Work from Office

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

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0.0 - 4.0 years

1 - 2 Lacs

Mumbai Suburban

Work from Office

Responsibilities: * Manage customer queries via phone & email * Maintain high NPS scores through effective problem solving * Collaborate with teams on process improvements * Handle incoming calls, resolve issues promptly

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0.0 - 5.0 years

2 Lacs

Bhubaneswar, Ranchi, Vadodara

Work from Office

Domestic Call Center Hiring for Ranchi Work From Office English Speaking Voice Process Day Shifts Females Salary 14500 In hand 20K CTC WhatsApp Cv 9002942583 9876923878 Fill Up this Form For Call Back www.callcenterjobs.anejabusinessgroup.com Required Candidate profile Customer Care Hiring Domestic bpo 14500 In hand CTC 20K Rotational Shift WhatsApp Cv 9002942583 9876923878 Fill Up this Form for Call Back www.callcenterjobs.anejabusinessgroup.com Perks and benefits www.callcenterjobs.anejabusinessgroup.com

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0.0 years

1 - 3 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Genpact Walk-In drive for Content Moderation roles || Hyderabad location on 31st July 2025 (Thursday) Walk-In Date: 31-July-2025 (Thursday) Walk-in Timings: 12 PM - 1 PM Walk-in venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049 Graduation: Any grad except law is eligible Experience: Only Freshers are eligible (we are not considering undergraduates/result awaited/pursuing candidates) Language known: Only English Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you Minimum qualifications Any Graduate (except law) Only Freshers are eligible Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Payslip (if applicable) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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0.0 years

1 - 3 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Genpact Walk-In drive for Content Moderation roles || Hyderabad location on 30th July 2025 (Wednesday) Walk-In Date: 30-July-2025 (Wednesday) Walk-in Timings: 12 PM - 1 PM Walk-in venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049 Graduation: Any grad except law is eligible Experience: Only Freshers are eligible (we are not considering undergraduates/result awaited/pursuing candidates) Language known: Only English Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you Minimum qualifications Any Graduate (except law) Only Freshers are eligible Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Payslip (if applicable) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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0.0 years

0 - 2 Lacs

Hyderabad

Work from Office

Role & responsibilities Hiring for Domestic Voice Process || 14k Take Home || Freshers || Hindi + English || Process: Voice process Required: Qualification: Intermediate / Graduation. *Freshers* Good knowledge in to resolve the concerns of the customers through voice Strong communication and interpersonal skills Package :- 14K Take Home Day Shifts 6days working 1 Rotational off Benefits: 2 Way cab Immediate joiner Location: Hyderabad Interview (Walk-in): Hr, Assesment, Ops. If Interested do share your resumes and references to below: Mobile no: 9030460125 Thank you for your interest, Sanika.

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0.0 years

0 - 2 Lacs

Hyderabad

Work from Office

Hiring freshers || DAYSHIFT || 2 Way Cab || Customer Support (Voice) Process INTERESTED? Contact HR Nandini: 9603914820 FILL THE FORM : https://forms.gle/KFHo5o9UH4hSeRea9 Location: Pocharam, Hyderabad Shift: Day Rotational (Between 8 AM 8 PM) Work Days: 6 Days a Week | 1 Rotational Week Off Cab Facility: 2-Way Transport (within 35 KM radius) Role: Customer Support Executive (Voice) Process: (Inbound & Outbound Voice Support) Qualification: Undergraduates / Graduates Experience: Freshers Languages Required: Fluent English & Hindi Salary Package: 14,000/- Take Home Attractive Incentives Based on Performance Job Responsibilities: Handle inbound/outbound customer calls professionally Understand customer requirements and provide accurate solutions Resolve queries by researching and escalating when needed Ensure transactions and customer interactions are completed efficiently INTERESTED? Contact HR Nandini: 9603914820 FILL THE FORM : https://forms.gle/KFHo5o9UH4hSeRea9 Immediate Joiners Preferred | Limited Positions Available!

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0.0 - 4.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Process:- Sales Executive – SBI General Insurance - Shift Timing: 9:30 AM – 6:30 PM - Week Off: Sunday (Fixed) - Qualificationin: 12th Pass - Good English communication - Minimum 6 months of sales experience - Salary: 16K In-Hand Required Candidate profile Qualification:- HSC Pass to Any Graduate Location: Ghansoli, Navi Mumbai Contact to Apply: HR Namrata:- +91 86248 68754 (WhatsApp or Call)

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0.0 - 5.0 years

1 - 1 Lacs

Ahmedabad

Work from Office

Responsibilities: * Make outbound calls to generate leads * Handle incoming customer queries via phone * Provide exceptional customer service over the phone * Meet daily/weekly call targets Over time allowance House rent allowance Performance bonus Referral bonus Job/soft skill training

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1.0 - 5.0 years

3 - 7 Lacs

Hyderabad, Vadodara

Work from Office

THE OPPORTUNITY At Aboveo, our company culture is more than a mission statement, a brand, or a sleek building renowned for our 24x7 customer service and our commitment to service excellence. We are committed to delivering exceptional support and innovative solutions that help our clients succeed. As a Customer Service Associate, we are seeking an experienced and multilingual Customer Service Representative to join our team. The successful candidate will be fluent in English, Gujarati, and Hindi and have a strong background in business process outsourcing (BPO) and technology product customer care. This role will involve providing exceptional support to our c-store clients, resolving complex issues, and ensuring customer satisfaction. A successful candidate will also thrive in and help lead fast-paced environments that encourage and reward innovative ways to deliver exponential growth. And of course, a demonstrated passion for Aboveo leadership principles doesnt hurt! KEY RESPONSIBILITIES: Provide advanced support to c-store customers via phone, email, and live chat, addressing inquiries and resolving issues related to POS systems, back-office solutions, hardware, network, and other services. Utilize language skills (English, Gujarati, and Hindi) to communicate effectively with a diverse customer base. Diagnose and troubleshoot complex technical problems, guiding customers through step-by-step solutions. Escalate critical issues to higher-level support teams and ensure a seamless resolution process. Maintain detailed records of customer interactions, including inquiries, issues, and resolutions in the CRM system. Monitor and manage customer service tickets, ensuring timely follow-up and resolution. Collaborate with internal teams (e.g., technical support, product development) to provide comprehensive solutions to customer problems. Mentor and assist other customer service representatives, providing guidance and support as needed. Continuously update knowledge of company products and services to provide accurate information and support. Participate in training sessions and workshops to improve customer service skills and technical knowledge. Contribute to the development and improvement of customer service processes and resources. EDUCATION, QUALIFICATIONS, & EXPERIENCE Diploma or equivalent experience; a degree in a related field is a plus. Proven experience in a customer service or technical support role, preferably in the technology or BPO industry. Fluency in English, Gujarati/Telugu, and Hindi is mandatory. Strong technical aptitude with the ability to learn and understand POS systems and back-office solutions. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Exceptional problem-solving skills and a proactive approach to resolving issues Strong organizational skills and attention to detail. Ability to work effectively in a fast-paced, team-oriented environment. Familiarity with CRM software and support ticket systems. Willingness to work flexible hours, including nights, weekends, and holidays, to provide 24x7 support. Previous experience in business process outsourcing and technology product customer care is highly desirable.

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1.0 - 3.0 years

1 - 4 Lacs

Bengaluru

Work from Office

About Client Hiring for One of the Top most Prestigious Multinational Corporations !!! Job Title : International Voice Process Qualification : 10 + 2 OR Graduates Experience : 1+ years NOTE: ONLY IMMEDIATE JOINER Key Skills Required : Excellent verbal communication in English International voice process handling Customer query resolution Call documentation & CRM usage Active listening & problem-solving Ability to handle pressure and high call volumes Basic computer and typing skills Roles and Responsibilities : Handle inbound and outbound calls for international customers in a professional manner Resolve customer queries efficiently and ensure high levels of satisfaction Document all interactions accurately in internal systems Maintain call quality standards and follow company procedures Escalate complex issues to the appropriate department when necessary Work towards achieving daily/weekly performance targets Stay updated on products, services, and process changes Collaborate with team members and supervisors for consistent service quality Location : Bangalore CTC Range : Upto 3.5 LPA (Based On the Previous CTC ) Notice Period : Immediate Shift Timing : Night Shift Mode of Interview : Virtual Mode of Work : Work from Office -- Thanks & Regards, Shivani HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 9980437755 darini@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************

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0.0 - 3.0 years

4 - 7 Lacs

Gurugram

Work from Office

What You'll Do: Lead and inspire a team of Customer Care Specialists by continuously developing and supporting them, Manage the daily workflow and ensure KPIs are being met making sure the company SLAs, quality, tone of voice, and key metrics are being met across the Customer Care Organization, Lead team meetings and weekly 1-1s with all members, providing support and feedback on open cases as needed, and guiding wider discussions on skill and career development, Utilize the quality assessments of your team members solved cases, providing helpful feedback on how to improve further where applicable, Take a leading role in the onboarding and training of new team members, which includes company products, how to use our tools, issue troubleshooting and resolution best practices, while ensuring that each specialist is ramped up quickly, Foster a data-driven mindset, using Reports/Dashboards to analyse metrics to inform senior management on performance, market conditions, fluctuations in numbers and needs Identify opportunities for process automation and optimization, implement changes to enhance the customer experience, with a focus on scalability and driving customer satisfaction, This role is based in Gurgaon, India It supports our EMEA business and work hours will be between 12 30pm IST 9 30pm IST, Act as the key interface between Customer care team and the wider business; communicate on regular basis with product and operations teams, participate in global and cross-department projects to make sure all the processes and the team are aligned, Who You Are: Demonstrated success with over 5years of overall experience, including at least 3 years in a team leadership role, Experience in the digital sector is a bonus, Language Skills: Fluent in English, Strong analytical skills and data driven mentality In-depth knowledge of performance metrics, Creative problem solving and critical thinking skills with a bias towards action High agility to adapt to changes in a fast-paced environment while finding creative fixes with an attitude of "doing things right", Enjoy working as a true owner: assuming responsibility and commitment to ambitious goals Extremely proactive A strong desire to succeed and demonstrated self-starter who thrives in a team environment Exceptional communication, leadership and organizational skills Able to communicate effectively, provide constructive feedback, mentorship and coaching, Strong self-awareness and openness for feedback and coaching Strong people focus You enjoy building and developing teams even within challenging times and know how to make complex decisions thinking on the whole team, Ability to see the big picture and cascade it to the team to ensure continuous alignment with company/department goals, Strong knowledge of MS Office applications (Word, Excel, Outlook, PowerPoint) essential, We acknowledge that many candidates may not meet every single role requirement listed above If your experience looks a little different from our requirements but you believe that you can still bring value to the role, wed love to see your application! Who We Are: Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform, At Criteo, our culture is as unique as it is diverse From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo All of this supports us in our mission to power the worlds marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet, Why Join Us: At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events We aim to create a place where people can grow and learn from each other while having a meaningful impact We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits Benefits may vary depending on the country where you work and the nature of your employment with Criteo When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location These factors can cause your compensation to vary, Show

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0.0 - 1.0 years

1 - 2 Lacs

Hyderabad

Work from Office

Job Title : Customer Support Location : Hyderabad Commute Support : 2-Way Cab Facility (within 35 km) Job Type Full-Time Day Shift 6 Working Days 1 Weekly Rotational Off Salary 14,000 (Take Home) Attractive Incentives Eligibility Education: Undergraduates / Graduates (Any stream) Experience: Freshers & Experienced welcome Languages: Hindi & English Mandatory Key Responsibilities Handle inbound & outbound voice calls Resolve customer queries efficiently Ensure high customer satisfaction Benefits Fixed Day Shifts (No Night Shifts) 2-Way Cab Facility (within 35 km) Performance-based incentives Growth opportunities Contact Name : M. Nandini Contact : 9154219402 Email : nandinihraxis@gmail.com

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