Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support. As a Tech Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with our Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues, and going the extra mile to exceed customer expectations. Responsibilities : Provide top-notch technical support to customers through various channels, including email, chat, and phone Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions Collaborate with cross-functional teams to escalate and resolve complex technical problems Document customer interactions and resolutions in our support system Proactively identify and communicate recurring issues to the product and engineering teams for resolution Stay up-to-date with product knowledge and updates to provide accurate and effective support Assist in creating and updating support documentation and resources for customers Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly Requirements: A bachelors degree in a relevant field or equivalent work experience 4-5 years of experience in technical support, preferably with IoT devices Strong technical background with the ability to quickly grasp complex technical concepts Excellent communication skills, both written and verbal Proficiency in using support ticketing systems, with knowledge of Zendesk preferred Ability to work effectively in a fast-paced startup environment Ability to work remotely with limited supervision Comfortable working night shifts as part of a rotational schedule A proactive and problem-solving mindset with a dedication to customer satisfaction Exceptional attention to detail and organizational skills If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko.

Job Title: Marketplace Lead Location: Hybrid, India Company: Miko About Miko: Miko is a robotics company pioneering AI-powered companion robots that educate and entertain children. Our products seamlessly blend advanced technology with engaging content to create a unique learning experience for families worldwide. To know more about Miko, log onto www.miko.ai Role Overview: The Marketplace Lead will be responsible for driving sales growth, campaign execution, and performance optimization across multiple e-commerce marketplaces, including Amazon, Flipkart, Walmart, Target, and similar platforms worldwide. This role requires expertise in marketplace operations, paid advertising, SEO, inventory management, and customer experience to maximize sales, enhance brand visibility, and optimize marketplace performance across different geographies. Key Responsibilities : 1. Sales Growth Market Expansion Develop and execute strategies to drive sales growth across Amazon, Flipkart, Walmart, Target, and similar marketplaces globally. Identify and capitalize on marketplace trends, customer insights, and competitive analysis to enhance brand presence and market share. Expand Miko s footprint across new marketplaces and geographies to drive incremental revenue. 2. Business Planning Performance Management Own the sales forecasting and budgeting process, ensuring revenue targets are met across multiple marketplaces. Develop and implement data-driven action plans to optimize marketplace performance, profitability, and cost efficiency. Manage pricing strategy, discounts, and promotions to stay competitive while maintaining profitability. 3. Product Listing Management SEO Optimization Create, optimize, and manage product listings across Amazon, Flipkart, Walmart, Target, and similar platforms. Ensure high-quality content (Catalogue / A+ Content) that enhances discoverability, effectively communicates Miko s brand story, and improves conversions. Maintain and enhance the Brand Store content across all marketplaces to improve customer engagement and trust. Conduct keyword research, competitor benchmarking, and SEO optimization to improve search rankings. 4. Paid Advertising Growth Marketing Plan and execute end-to-end paid media campaigns across multiple marketplaces, ensuring high ROAS and efficient ad spend. Manage advertising strategies, including: Amazon Ads: Sponsored Products (SP), Sponsored Brands (SB), Sponsored Display (SD), DSP. Flipkart, Walmart, and Target Ads: Performance-based ad strategies for maximum sales impact. Continuously analyze campaign performance, A/B test creatives, and optimize bids to enhance sales and visibility. 5. Performance Tracking, Analytics Consumer Insights Track and analyze key performance metrics using tools like Amazon Pi, Walmart Seller Center, Flipkart Seller Hub, and third-party analytics software. Generate actionable insights to optimize sales, advertising performance, and organic rankings. Monitor customer reviews, ratings, and feedback to enhance product positioning and customer satisfaction. 6. Returns, Refunds Customer Experience Optimization Manage return and refund policies efficiently to minimize revenue loss and maintain a strong seller reputation. Work closely with Amazon, Flipkart, Walmart, and similar marketplace teams to resolve customer disputes, refund claims, and product replacements. Collaborate with the customer support operations team to improve resolution time and enhance the post-purchase experience. Implement strategies to reduce return rates by refining product descriptions, setting accurate customer expectations, and optimizing fulfillment processes. 7. Marketing Promotional Initiatives Implement marketplace-specific marketing strategies, seasonal promotions, and deal-based campaigns to drive sales. Leverage platform-led promotions such as Lightning Deals, Best Deals, Big Billion Days, Prime Day, Black Friday, Cyber Monday, etc. Work closely with marketplace account managers to explore exclusive promotional opportunities. 8. Inventory Supply Chain Coordination Collaborate with the Operations and Supply Chain teams to optimize inventory levels across all marketplaces. Ensure seamless inventory planning and demand forecasting to prevent stockouts or overstocking. Coordinate with marketplace fulfillment teams for smooth warehouse operations, order processing, and fulfillment efficiency. Qualifications : 5+ years of experience managing marketplace operations, sales growth, and advertising across Amazon, Flipkart, Walmart, Target, or similar platforms. Strong analytical skills with proficiency in Amazon Pi, Walmart Seller Center, Flipkart Seller Hub, and advertising tools. Expertise in performance marketing, SEO, and campaign optimization across multiple geographies. Experience handling returns, refunds, and marketplace policies to improve customer service. Ability to collaborate with global teams and manage operations across different time zones. Strong negotiation and relationship management skills for working with marketplace account managers. Experience managing international marketplace operations (Amazon US, UK, EU, Flipkart India, Walmart US, Target US, etc.). Minimum Bachelors degree required. Strong focus on analytics.

We are looking for Embedded Electronics Engineers in the team. In this role, it is expected that the candidate should have hands-on experience in electronics hardware design and development of digital analogue and mixed domain functional and performance circuits solutions. As a core member of EE team you will create design with microprocessors/ microcontrollers and peripheral interface such as memory devices, GPIO, power supply electronics and embedded systems bring-up. Responsibilities: 1. Designing and development of new hardware functional system for multiple products. 2. Collaborate with with the embedded software development team for Electronics hardware/ firmware co-design and system performance requirement translating to design implementation ; optimization. 3. Ability to synthesize user and technical performance hardware requirements and develop appropriate solutions. 4. Electronic component and circuit analysis to design functional sub-system by simulation and physical implementation. Requirements Skills: Must to have: 1. 2 years to 4+ years of experience in low-power circuit design, system bring-up, engineering-build integration and debug. 2. 2 years to 4+ years of experience driving design development from component selection, schematic capture, PCB layout and routing, Component foot-print for the product Electronics BoM through assembly. 3. 3+ of experience in Multi-layer, mixed-signal board-level design in Altium/ Eagle. 4. Experience of power topology: DC-DC, Flyback Converters, LDOs, etc. 5. Experience of Battery charger design, fuel gauge, analogue sensor instrumentation; protection circuits. 6. Hand-on experience in hardware implementation of embedded system data communication protocols such as 1-wire, I2C, SPI, UART, USB. 7. Experience of BDC/ BLDC or steppers motors, motor drive circuit design and its working principles. 8. Diverse experience in microcontroller/ microprocessor based circuit design and bring-up. Ideally from ST/ TI/ NXP/ Renesas and sensor interface on PCB assembly level. 9. Ability to design and implement smart sensors , sensors instrumentation like current, voltage signal conditioning, Time-of-Flight, Proximity, Position, ALS, etc on a PCB assembly level. 10. Knowledge about Design calculations/Documentation during Product Development Life Cycle milestones. 11.Knowledge of EMI- EMC and ESD standards and practices is a plus Good to have: 1. Strong communication and documentation skills and ability to operate independently. 2. Experience with RTOS 3. Experience with ESP32 and ESP-IDF . 4. Experience with portable, battery operated designs and power budgeting. 5. Knowledge about Wi-fi, Bluetooth, BLE, RF Antenna design Technologies is a plus. 6. Experience of Microphone and Speaker circuit design is a plus 7. Familiar with PCB fabrication technologies, Rigid-Flex PCBs, Flex Cables. 8. Hand-on experience of manufacturing process including DFM and DFT for consumer products at scale. 9. Familiar with MIPI Camera CSI and DSI interface implementation ; display Modules and their communication protocols; Audio signal processing interface.

Key Account Executive Job Brief: We are seeking a Key Account Executive to nurture and enhance long-term relationships with our valued customers. The Key Account Executive will be responsible for managing a portfolio of existing clients, driving revenue growth, and providing comprehensive support to ensure client satisfaction. This role involves collaborating closely with cross-functional teams and actively pursuing sales opportunities. Responsibilities: Revenue Generation: Drive revenue growth from existing accounts through strategic account management and proactive sales initiatives. Support Sell Through: Assist in promoting the sell-through of stocks sold to accounts, ensuring optimal product movement and inventory management. Financial Management: Maintain ledger and profit and loss (PL) statements for each account, overseeing reconciliation of stocks, payments, debit notes, and credit notes. Cross-Functional Collaboration: Work closely with marketing, accounts, logistics, product, and customer support teams to address customer queries and ensure seamless operations. Client Communication: Conduct daily/weekly calls with existing accounts to provide updates, address concerns, and maintain rapport. Prepare and present regular reports on account performance and key metrics. Market Expansion: Utilize the opportunity to learn and gain insights into the US, LATAM, and AUS markets, contributing to strategic expansion initiatives. Analytical Skills: Analyze account data, market trends, and performance metrics to identify opportunities for growth and improvement. Presentation Skills: Develop and deliver engaging presentations to clients, showcasing product offerings, performance insights, and strategic recommendations. Requirements : Experience: Minimum 1 years of experience in a similar role, with a focus on international markets and key account management. Relationship Management: Demonstrated ability to build and maintain strong, long-lasting client relationships, with a track record of revenue generation and client satisfaction. Analytical and Presentation Skills: Strong analytical skills to analyze account data, market trends, and performance metrics to identify opportunities for growth and improvement. Proficiency in developing and delivering engaging presentations to clients, showcasing product offerings, performance insights, and strategic recommendations. Financial Acumen: Proficiency in financial management, including ledger maintenance, PL analysis, and reconciliation processes. Cross-Functional Collaboration: Strong teamwork and communication skills, with experience collaborating with cross-functional teams to achieve business objectives. Tech Proficiency: Familiarity with CRM software (e.g., Salesforce) and proficiency in MS Office applications, particularly MS Excel. Education: Bachelors degree in Business Administration, Finance, Marketing, or related field. MBA preferred. Benefits: Work from Office: Opportunity to work in a collaborative office environment, fostering teamwork and innovation. Career Growth: Fast-paced environment with opportunities for career advancement and professional development. Incentives: Competitive incentive and bonus structure based on performance and achievement of targets. International Exposure: Opportunity to manage international accounts and gain valuable insights into global markets. We are excited to welcome a dynamic and proactive individual to our team, dedicated to driving success and exceeding client expectations in a rapidly evolving international market landscape. If you are passionate about account management and thrive in a collaborative environment, we encourage you to apply and join us on this exciting journey.

Job Title: New Business Development Manager Location: Mumbai Department: Sales Reports to: Senior International Sales Manager Job Summary: The New Business Development Manager will play a crucial role in expanding the companys global presence by identifying, developing, and securing new business opportunities in international markets. Reporting to the Senior International Sales Manager, this role involves researching target markets, establishing relationships with potential clients, and leading the end-to-end business development process. The ideal candidate will have a deep understanding of international business dynamics, a passion for driving growth, and strong skills in building partnerships. Key Responsibilities: 1. New Business Development: Proactively identify and evaluate new business opportunities in assigned international markets. Build a pipeline of potential clients by conducting market research, cold calling, attending industry events, and networking. Develop a comprehensive understanding of market dynamics, customer needs, and competitive positioning to drive growth. 2. Market Analysis Research: Conduct in-depth market analysis to identify trends, opportunities, and risks in new markets. Analyze competitors and industry developments to create strategies that give the company a competitive edge. Work closely with the sales team and other departments to align market entry strategies with overall business objectives. 3. Client Acquisition Relationship Building: Develop and maintain strong relationships with prospective clients, partners, and distributors in targeted international markets. Lead the entire sales process from prospecting to contract negotiation, securing new accounts and long-term partnerships. Collaborate with internal teams (product, marketing, legal) to ensure smooth onboarding and ongoing client satisfaction. 4. Sales Target Achievement: Set and meet ambitious sales goals by driving new business opportunities and converting leads into successful partnerships. Work closely with the Senior International Sales Manager to align new business efforts with broader sales objectives and KPIs. Ensure continuous follow-up with prospects and provide timely updates on progress to senior management. 5. Proposal Contract Management: Prepare and present compelling business proposals, pricing models, and presentations to potential clients. Lead contract negotiations, ensuring compliance with company policies and international regulations. Work with the legal and finance teams to secure appropriate agreements that minimize risk and maximize profitability. 6. Collaboration with Cross-Functional Teams: Collaborate with marketing, product development, and operations teams to ensure alignment on new business initiatives and client needs. Communicate client feedback and market insights to internal teams to guide product development and market positioning. 7. International Travel Networking: Attend international trade shows, conferences, and networking events to promote the company s offerings and build relationships with key decision-makers. Travel to target markets to meet with prospects and clients as required. Required Qualifications: Education: Bachelor s degree in Business, Marketing, Sales, or a related field. An MBA or advanced degree is an advantage. Experience: Minimum of 5-7 years of experience in business development, sales, or account management, preferably in international markets. Proven track record of identifying and closing new business deals in a fast-paced environment. Experience working across various industries and regions is a plus. Skills Competencies: Business Acumen: Strong understanding of international business practices, sales cycles, and market dynamics. Communication: Excellent communication and presentation skills, both verbal and written, with the ability to convey complex information to diverse audiences. Negotiation: Strong negotiation and persuasion skills with experience in closing high-value deals. Cultural Awareness: Ability to work effectively across different cultures and understand the nuances of international markets. Strategic Thinking: Ability to identify long-term business opportunities and build strategies that align with the company s growth goals. Relationship Building: Strong interpersonal skills with the ability to develop and maintain relationships with key stakeholders, clients, and partners. Self-Motivation: A self-starter who is comfortable working independently and taking initiative to drive business growth. Travel Requirements: Willingness to travel internationally up to 30-40% of the time, depending on business needs and market opportunities. Compensation Benefits: Competitive base salary plus performance-based commissions. Comprehensive benefits package, including health insurance, retirement plans, and paid time off. Opportunities for professional development and career growth in a global environment.

JD for Customer Support Executive - Responsibilities : 1. Communicate with current customers via chat, email, video calls, and phone to nurture and onboard with solving their queries. 2. Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details. 3. Provide feedback and recommendations to the product team based on direct experience with current and potential customers feedback. 4. Utilize, update and maintain the integrity of information in Mikos CRM system. 5. Help Customers with solving their technical problems with wifi, Bluetooth device, etc. Requirements : 1. Strong Team player 2. Excellent written, spoken English communication skills 3. Must be graduate from any field (People from Engineering Background will be preferred) 4. 1- 3 Years of experience with Customer Support, Technical Support, Account Management 5. Should be flexible with US Shifts.

KEY PURPOSE OF THE JOB (POSITION SUMMARY): We are looking for a Lead Electronics Engineer focused on Hardware Platform Innovation. You will be responsible for setting and delivering the Electronics Hardware for all range of Miko products. Ensure that team members are responsible for and capable of delivering high quality design solutions to aggressive and predictable timelines. In this role, the Hardware Architect will closely work with multiple teams and groups including Product Development, Product Management, Sourcing, Product Marketing and Quality Assurance, etc ROLES RESPONSIBILITIES Plan and direct hardware engineering activities to meet the companys objectives Connect engineering vision and goals to business goals of the companies Lead multi-functional development teams and drive issue resolution for product prototypes and various HW sub-systems like modules, Flex PCBAs, PCBAs at engineering builds. Modularize existing products electronics design; Conduct design review for all hardware engineering verticals; Collaborate with cross functional teams to develop and qualify products to meet specification, reliability and regulatory Provide technical leadership for all hardware development by directing product design and function Evaluate the reliability of materials, properties, and techniques used in production Manage and track engineering development schedules and budgets. Identify and prioritize project tasks and risks Drive deliveries and issues with global suppliers, integrate their work and schedules into the project, communicate status and the big picture to the project team management Know how to recruit and develop top engineering talent Maintain and optimize budgets to meet goals Understand and collaborate on the complete product lifecycle from concept to execution Recommends new technology and ideas to improve sprints and efficiency Work closely with Product marketing to deliver the fast prototype to valid the meaningful innovation in field. REQUIRED SKILLS Must have an entrepreneurial spirit, very responsive, hands-on (i.e., ability to do some of the engineering yourself) and willing to work hard, in a fast-paced environment Outstanding people manager, with demonstratable experience in managing and leading complex teams, nurturing talent and driving a high performance culture Experience with product innovation, at an early stage Experience with creating minimum viable products (MVPs) and, testing, iterating, and prototyping Must have the experience of successfully leading and managing multiple complex projects starting from design, prototyping through to mass manufacturing. Ability to prepare budgets, with regard to a technical roadmap Excellent communication skills Proven leadership abilities with high-performing teams Ability to create assembly instructions and other visual documentation related to manufacturing systems. Understanding of Design for Manufacturability. Demonstrable technical design experience with a considerable amount of time spent in a leadership position. You will possess strong commercial, operational and financial acumen Proven leadership in global organization and problem-solving ability, able to resolve conflict amongst cross-functional peers and act decisively to drive product development forward within a fast past and ambiguous environment Strong project / program manager skills. Demonstrable experience working in a multinational or global electronics company. Strong analytical skills with the ability to work independently and effectively as a team . Preferred experience in a consumer electronics environment Extensive knowledge of IOT architectures; Highly developed hardware design skills; Experience in managing direct subordinates, able to hire, coach and develop AD (advance develop) teams Strong written and oral communication skills EDUCATION AND EXPERIENCE REQUIRED: Education: Bachelor / Master in Electronics Engineering or equivalent.

Talent Acquisition Associate Location: Mumbai, Dadar (East) Employment Type: Full-Time Experience Level: Entry Department: Human Resources Job Description: We seek a motivated Talent Acquisition with hands-on experience in end-to-end recruitment for both tech and non-tech roles. The ideal candidate should have a strong understanding of recruitment processes, sourcing strategies, and a track record of successfully placing candidates in various functions. Some experience in US recruitment is essential, along with familiarity with global talent acquisition practices. In this role, you will work closely with hiring managers and HR teams to ensure smooth recruitment processes, from identifying talent needs to onboarding. If youre passionate about building teams and shaping the future workforce, we d love to hear from you! Key Responsibilities: Manage the end-to-end recruitment cycle, including sourcing, screening, interviewing, and offer negotiation for both tech and non-tech positions. Partner with hiring managers to understand staffing needs and develop job descriptions tailored to each role. Source candidates through multiple channels, including job boards, social media, networking events, and referrals. Conduct initial screenings to assess candidates skills, qualifications, and cultural fit. Coordinate interviews, manage the interview process, and provide timely feedback to candidates and hiring managers. Manage and maintain candidate pipelines for both active and passive talent pools. Handle offer discussions and ensure a seamless onboarding process for selected candidates. Maintain accurate records of candidate interactions in the Applicant Tracking System (ATS). Stay updated on best practices in recruitment, market trends, and competitor hiring strategies. Ensure a positive candidate experience throughout the recruitment process. Provide support for US-based recruitment, ensuring compliance with local employment laws and market standards. Collaborate with HR and recruitment teams globally to align recruitment strategies with business needs. Qualifications Skills: Bachelor s degree in Human Resources, Business, or related field. 1+ years of experience in end-to-end recruitment, covering both technical and non-technical roles. Some experience in US recruitment and knowledge of the local market and regulations. Familiarity with a variety of sourcing techniques and recruitment tools (LinkedIn, job boards, ATS, etc.). Strong communication and interpersonal skills with a knack for building relationships with candidates and internal teams. Ability to manage multiple recruitment projects and prioritize effectively. Familiarity with applicant tracking systems (ATS) and recruitment software. Strong organizational skills and attention to detail. Ability to work in a fast-paced environment with tight deadlines. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment. The chance to work with a diverse and talented team. Flexible working hours If you are a proactive recruiter with a passion for finding the right talent for both tech and non-tech roles, we invite you to apply and join our team in making a meaningful impact!

We are seeking an Android Intern to assist in the development, testing and enhancement of mobile applications for Android platforms. This internship offers the opportunity to gain hands-on experience, work closely with a skilled development team and learn industry best practices in mobile app development. Responsibilities : Assist in the development and maintenance of Android applications. Write clean, maintainable and efficient code. Collaborate with the team to design and implement new features. Troubleshoot and resolve issues related to the Android app. Participate in code reviews to ensure the quality and best practices of the code. Test and debug Android applications to ensure performance, quality and responsiveness. Stay up to date with new trends in mobile technology and development. Requirements : Basic knowledge of Java and/or Kotlin for Android development. Familiarity with Android Studio, Git and other related development tools. Understanding of the Android SDK and mobile development principles. Willingness to learn and explore new technologies and development practices. Good problem-solving skills and the ability to think critically. Strong communication skills and the ability to collaborate in a team environment. What you'll Gain: Practical experience working on real-world Android applications. Mentorship from experienced developers. Exposure to industry-standard tools and practices. A collaborative and innovative work environment that fosters learning and growth.

1. Ability to understand the Testing requirements and bring up appropriate test plans, test reports, quick prototypes 2. Ability to write the firmware for Test out the Electronics Components. 3. Coordination with different teams to meet the product requirements Requirements & Skills: Must to have: 1. Experience with linux environment 2. Familiar with basic linux commands such as cp, rm, mv etc. 3. Familiar with rpi environment 4. Hand-on experience in hardware implementation of embedded communication protocols such as 1-wire, I2C, SPI, UART, USB, I2S 5. Develop test environments and test cases for all mechanical and Electronics systems 6. Worked with any of the following such as Wi-Fi, Microphone, Battery, LCD, Display, Amplifier, Speaker. 7. Familiar with testing of various hardware platforms specific to audio front end such as DSP, Amplifier, Speakers, Microphones 8. Build automated testing systems for regular checks 9. Work with cross-functional teams to complete the assigned job duties within deadlines. 10. Understand and interpret drawings, schematics, technical manuals and instructions. 11. Work with Supervisors to plan and coordinate test activities. 12. Review test procedures and instructions before starting the system testing processes Good to have: 1. Strong communication and documentation skills and ability to operate independently. 2. Knowledge about Wi-fi/Bluetooth/RF/Antenna Technologies is a plus. 3. Experience of designing hardware schematic 4. Familiar with MIPI Camera & display Modules and their communication protocols & AP Interface. 6. Experience in working with embedded linux environments 7. Diverse experience in microcontroller/microprocessor based circuit design and bring-up. Ideally from ST/TI/NXP/Renesas and sensor interface on PCBA level.

Job Title: Senior Program Manager - Customer Experience Location: Remote (Mumbai/Bengaluru preferred) Shift : Evening/Night Shifts (Supporting USA Business) About Miko Miko is an AI-powered consumer robotics company, dedicated to creating engaging and interactive experiences for families worldwide. We are committed to enhancing customer satisfaction through innovative products, seamless support, and world-class service. Role Overview As a Senior Program Manager - Customer Experience , you will be responsible for optimizing the customer journey by identifying pain points and working cross-functionally with teams like Sales, Marketing, Product, Engineering, and Logistics. Your goal will be to enhance Miko s product offerings, support processes, and service experience. You will drive projects to improve key CX metrics such as Customer Contact Rate, One-Touch Resolution, Full Resolution Time, and CSAT , through self-service solutions like the Help Center and Chatbots. Key Responsibilities Customer Journey Optimization: Analyze customer interactions to identify gaps and opportunities for improvement. Cross-functional Collaboration: Partner with Sales, Marketing, Product, Engineering, and Logistics teams to enhance the overall customer experience. Process Improvement: Identify inefficiencies in CX operations and lead initiatives to improve metrics such as First Contact Resolution, CSAT, and Customer Effort Score . Self-Service Automation: Drive strategies to reduce customer contact rates by enhancing the Help Center, Chatbots, and other automation tools. Project Management: Lead CX transformation projects from ideation to execution, ensuring timely delivery and measurable impact. Data-Driven Decision-Making: Use customer insights, feedback, and analytics to implement initiatives that enhance satisfaction and loyalty. Stakeholder Communication: Regularly update leadership and key stakeholders on progress, challenges, and CX improvements. Required Qualifications 10+ years of overall experience, with at least 3 years in a customer experience-focused program management role. Strong analytical and problem-solving skills to identify and address customer pain points. Experience working with cross-functional teams to implement customer-centric solutions. Knowledge of CX metrics, analytics, and process improvement methodologies. Ability to manage multiple projects simultaneously while meeting deadlines. Strong communication and presentation skills to influence stakeholders across departments. Experience in reducing customer support contact rates via self-service solutions. Technical background and familiarity with Zendesk or similar CRM tools are a plus. Comfortable working in dynamic, fast-paced environments with evolving business needs. Openness to working evening/night shifts to align with USA business hours.

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager s role is to oversee a portfolio of assigned customers, provide support, develop new business from existing clients and actively seek new sales opportunities. Responsibilities: Serve as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Prepare reports on account status. Collaborate with the sales team to identify and grow opportunities within territory. Assist with challenging client requests or issue escalations as needed. Requirements: 1+ Years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in the International Market. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel). Experience delivering client-focused solutions to customer needs, Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. Excellent listening, negotiation and presentation abilities. Strong verbal and written communication skills. BA/BS/BMS/BE/BTech/MBA degree in Business Administration, Sales or relevant field. Benefits: Work from Home or Hybrid Fast Growth. Incentive/Bonus. Opportunity to Manage International accounts.

Miko is an AI-powered robot that engages, educates, and entertains kids through interactive conversations and fun learning experiences. Currently available in English and aligned with the US market, we are expanding to new regions. We are looking for a Localization Project Manager to lead this transformation. Responsibilities: Drive end-to-end localization of Miko s product for new languages, starting with Spanish (Mexico) and French (Canada). Manage translation, voice-over recordings, UI/UX localization, and cultural adaptations. Work with linguistic experts to ensure high-quality, child-friendly translations that preserve Miko s personality. Collaborate with Product, Engineering, and Content teams to integrate localized content into the Miko app and robot. Conduct quality assurance checks on localized versions to ensure accuracy and engagement. Identify and resolve linguistic, cultural, and technical localization challenges. Develop localization workflows, timelines, and budgets. Stay updated on language trends and cultural nuances in target markets. Requirements: 3 to 5 years of experience in localization or translation, preferably for a tech or edtech product. Strong project management skills with experience handling multiple languages/markets. Familiarity with translation tools, content management systems, and localization workflows. Ability to work cross-functionally with designers, developers, and content creators. Understanding of cultural adaptation for children s content is a plus. Excellent organizational and communication skills. Fluency in English; knowledge of Spanish and/or French is a plus. Why Join Us Work on a unique AI-powered kids product expanding to global markets. Collaborate with a passionate and innovative team. Opportunity to shape how kids interact with technology in different cultures.

We are looking for Quality Assurance Engineer with 4+ years of experience to join our Quality Assurance team and work with key stakeholders in the organization such as AI and robotics engineers, User Experience designers, product managers and technical program managers to define and implement quality engineering solutions for new features and products ensuring the highest quality of product delivery. Responsibilities Development of test strategies and creation, execution and verification of test plans via manual testing methodologies for the area of ownership which includes voice and conversation experience, human robot interaction, child focused activities and games. Working alongside the engineering and product teams to maintain and enhance manual and automation test suites to fix bugs and implement new features and modules. Simulate real-world deployments of the products, reproduce customer issues, and perform root cause analysis. Defining and validating quality guidelines and processes for testing and releasing software to production Communicating with multiple teams and coordinating testing efforts and own software quality Requirements 3+ years of experience working as a Quality Assurance Engineer Expertise in application quality and testing methodologies Experience with some or all testing methodologies: black box, white box, performance, security, integration and UAT. Experience with cross-platform mobile app development tools, technologies and mobile app operating systems - Android, iOS or other mobile platforms Hands-on experience in UI automation, API testing and should have knowledge in any one programming language preferably Java or Python. Good exposure for testing voice commands and Knowledge of conversational AI. Exposure to smart applications like Alexa or Google will be an added advantage Experience with wireless consumer electronics devices, smart devices, IoT devices is an added plus. Experience with child-focused products, applications and games is added plus

Core Responsibilities:1. Design and develop new hardware platform for multiple projects.2. Partner with the embedded software team for hardware/ firmware co-design and development; optimization.3. Ability to make sense of complex functional requirements and buld-up appropriate electronics hardware based solutions.4. Create a reliable and modular design and qualify the integrated design with respect to theperformance requirements.Requirements & Skills:Must to have:1. 6 year to 8 years of experience in low-power circuit design, system bring-up, engineering-build integration and debug the performance issues in the integrated product.2. 4 year to 8 years of experience driving design development from component selection,schematic capture, PCB layout, assembly and integration with other modules of product.3. 5+ of experience in development of Multi-layer, mixed-signal board-level design in Altium/ Eagle.4. Experience in embedded Linux based SOCs design along with microcontrollers.4. Experience of power supply topologies: DC-DC, Flyback Converters, LDOs, etc.5. Experience of Battery charger design, signal conditioning, sensor interface; protection circuits.6. Hand-on experience in hardware implementation of embedded system data. communication protocols such as 1-wire, I2C, SPI, UART, USB, TCP/ IP, wireless, BLE7. Experience of BDC/ BLDC or steppers motors, motor driver circuit design andits working principles.8. Diverse experience in microcontroller/ microprocessor based circuit design and bring-up.Ideally from ST/ TI/ NXP/ Renesas and sensor interface on PCBA level.9. Ability to Interface sensors like current-voltage, Time-of-Flight, Proximity, Position, ALS, etc on a PCBA level.10. Knowledge about Design calculations/ Worst-case performance analysis, Design Documentationduring Product Development Life-Cycle milestones.11.Knowledge of EMI/ EMC/ ESD standards and practices is preferred.Good to have:1. Strong communication and documentation skills and ability to operate independently.2. Experience with portable, battery operated designs and power budgeting.3. Knowledge about Wi-fi/ Bluetooth/ RF/ Antenna Technologies .4. Experience with RTOS5. Experience with ESP32 and ESP-IDF6 Experience of Microphone and Speaker circuit design is a plus7. Familiar with PCB fabrication technologies, Rigid-Flex PCBs, Flex Cables.8. Hand-on experience of manufacturing process including DFM and DFT for consumer products at scale.9 Familiar with sensor interface, MIPI Camera CSI and DSI ; display Modules and their communication protocols applications; Power Supply design and distribution for low power applications, motor drive control design, Pwm, DMA control and Audio signal Processing interface.

We are seeking a highly skilled and passionate Android Developer with a strong background in Kotlin and Java to join our dynamic team. The ideal candidate will have hands-on experience in developing native Android applications and a solid understanding of Android architecture patterns. Additionally, knowledge of Flutter for developing cross-platform apps is a plus. As an Android Developer, you will be responsible for building high-performance, user-friendly mobile applications while maintaining code quality and implementing best practices.Key Responsibilities:Develop and maintain high-quality Android applications using Kotlin and Java.Implement and maintain Android architecture patterns (MVC, MVP, MVVM).Utilize Android Jetpack libraries, including LiveData, ViewModel, Navigation, WorkManager, and Room.Design and manage local databases using SQLite, Realm, or other data storage solutions.Integrate third-party APIs to enhance app functionality and improve performance.Create smooth, interactive, and visually appealing user interfaces using Android Animations.Collaborate with cross-functional teams to deliver high-quality features on time.Write clean, readable, and maintainable code adhering to best coding practices.Ensure the app's UI/UX design aligns with user expectations and provides seamless experiences.Work with version control tools like Git to manage and share codebase.Stay up to date with the latest Android development trends, tools, and best practices.Mandatory Skills and Experience:Strong expertise in Kotlin and Java for Android development (90% Native Android development).Hands-on experience with Android architecture patterns like MVC, MVP, and MVVM.Solid knowledge and practical experience with Android Jetpack libraries (LiveData, ViewModel, Navigation, WorkManager, and Room).Experience with local databases (SQLite, Realm, or other data storage solutions).Ability to integrate third-party APIs effectively and ensure seamless app functionality.Proficiency in Android Animation for smooth, interactive user experiences.Solid understanding of version control using Git.Knowledge of Flutter for cross-platform mobile development (10% Flutter development).Strong problem-solving skills and a commitment to writing clean, maintainable code.What We Offer:Competitive salary and benefits package.Opportunity to work on cutting-edge projects.A collaborative and innovative work environment.Career growth and development opportunities.Flexible workings

Responsibilities:1. Designing and development of new hardware functional system for multiple products.2. Collaborate with with the embedded software development team for Electronics hardware/ firmware co-design and system performance requirement translating to design implementation ; optimization.3. Ability to synthesize user and technical performance hardware requirements and developappropriate solutions.4. Electronic component and circuit analysis to design functional sub-system by simulation and physical implementation.Requirements & Skills:Must to have:1. 2 years to 4+ years of experience in low-power circuit design, system bring-up, engineering-build integration and debug.2. 2 years to 4+ years of experience driving design development from component selection,schematic capture, PCB layout and routing, Component foot-print for the product Electronics BoM through assembly.3. 3+ of experience in Multi-layer, mixed-signal board-level design in Altium/ Eagle.4. Experience of power topology: DC-DC, Flyback Converters, LDOs, etc.5. Experience of Battery charger design, fuel gauge, analogue sensor instrumentation; protection circuits.6. Hand-on experience in hardware implementation of embedded system data communication protocols such as 1-wire, I2C, SPI, UART, USB.7. Experience of BDC/ BLDC or steppers motors, motor drive circuit design and its working principles.8. Diverse experience in microcontroller/ microprocessor based circuit design and bring-up.Ideally from ST/ TI/ NXP/ Renesas and sensor interface on PCB assembly level.9. Ability to design and implement smart sensors , sensors instrumentation like current, voltage signal conditioning, Time-of-Flight, Proximity, Position, ALS, etc on a PCB assembly level.10. Knowledge about Design calculations/Documentation during Product Development LifeCycle milestones.11.Knowledge of EMI- EMC and ESD standards and practices is a plusGood to have:1. Strong communication and documentation skills and ability to operate independently.2. Experience with RTOS3. Experience with ESP32 and ESP-IDF .4. Experience with portable, battery operated designs and power budgeting.5. Knowledge about Wi-fi, Bluetooth, BLE, RF Antenna design Technologies is a plus.6. Experience of Microphone and Speaker circuit design is a plus7. Familiar with PCB fabrication technologies, Rigid-Flex PCBs, Flex Cables.8. Hand-on experience of manufacturing process including DFM and DFT for consumerproducts at scale.9. Familiar with MIPI Camera CSI and DSI interface implementation ; display Modules and their communication protocols; Audio signal processing interface.

We are seeking a highly skilled and passionate Android Developer with a strong background in Kotlin and Java to join our dynamic team. The ideal candidate will have hands-on experience in developing native Android applications and a solid understanding of Android architecture patterns. Additionally, knowledge of Flutter for developing cross-platform apps is a plus. As an Android Developer, you will be responsible for building high-performance, user-friendly mobile applications while maintaining code quality and implementing best practices. Key Responsibilities: Develop and maintain high-quality Android applications using Kotlin and Java. Implement and maintain Android architecture patterns (MVC, MVP, MVVM). Utilize Android Jetpack libraries, including LiveData, ViewModel, Navigation, WorkManager, and Room. Design and manage local databases using SQLite, Realm, or other data storage solutions. Integrate third-party APIs to enhance app functionality and improve performance. Create smooth, interactive, and visually appealing user interfaces using Android Animations. Collaborate with cross-functional teams to deliver high-quality features on time. Write clean, readable, and maintainable code adhering to best coding practices. Ensure the apps UI/UX design aligns with user expectations and provides seamless experiences. Work with version control tools like Git to manage and share codebase. Stay up to date with the latest Android development trends, tools, and best practices. Mandatory Skills and Experience: Strong expertise in Kotlin and Java for Android development (90% Native Android development). Hands-on experience with Android architecture patterns like MVC , MVP , and MVVM . Solid knowledge and practical experience with Android Jetpack libraries (LiveData, ViewModel, Navigation, WorkManager, and Room). Experience with local databases (SQLite, Realm, or other data storage solutions). Ability to integrate third-party APIs effectively and ensure seamless app functionality. Proficiency in Android Animation for smooth, interactive user experiences. Solid understanding of version control using Git . Knowledge of Flutter for

We are seeking a highly skilled and passionate Android Developer with a strong background in Kotlin and Java to join our dynamic team. The ideal candidate will have hands-on experience in developing native Android applications and a solid understanding of Android architecture patterns. Additionally, knowledge of Flutter for developing cross-platform apps is a plus. As an Android Developer, you will be responsible for building high-performance, user-friendly mobile applications while maintaining code quality and implementing best practices. Key Responsibilities: Develop and maintain high-quality Android applications using Kotlin and Java. Implement and maintain Android architecture patterns (MVC, MVP, MVVM). Utilize Android Jetpack libraries, including LiveData, ViewModel, Navigation, WorkManager, and Room. Design and manage local databases using SQLite, Realm, or other data storage solutions. Integrate third-party APIs to enhance app functionality and improve performance. Create smooth, interactive, and visually appealing user interfaces using Android Animations. Collaborate with cross-functional teams to deliver high-quality features on time. Write clean, readable, and maintainable code adhering to best coding practices. Ensure the apps UI/UX design aligns with user expectations and provides seamless experiences. Work with version control tools like Git to manage and share codebase. Stay up to date with the latest Android development trends, tools, and best practices. Mandatory Skills and Experience: Strong expertise in Kotlin and Java for Android development (90% Native Android development). Hands-on experience with Android architecture patterns like MVC , MVP , and MVVM . Solid knowledge and practical experience with Android Jetpack libraries (LiveData, ViewModel, Navigation, WorkManager, and Room). Experience with local databases (SQLite, Realm, or other data storage solutions). Ability to integrate third-party APIs effectively and ensure seamless app functionality. Proficiency in Android Animation for smooth, interactive user experiences. Solid understanding of version control using Git . Knowledge of Flutter for

Communication Designer Experience: 2-3 Years Location: Mumbai, Dadar Job Type: Contractual Contract Duration: 6 months About the Role: We are looking for a creative and detail-oriented Communication Designer with 2-3 years of experience, primarily focused on emailer design. The ideal candidate should have a strong grasp of design fundamentals, visual storytelling, and brand consistency. They should be proficient in Figma and Affinity Suite. Key Responsibilities - Design visually appealing emailers, newsletters, and marketing collateral that align with brand guidelines. - Collaborate with marketing and content teams to develop engaging email campaigns that drive user engagement. - Work on A/B testing for email designs to optimize performance. - Ensure all designs are responsive and optimized for various email clients and devices. - Create supporting visuals for social media, digital ads, and landing pages when required. - Maintain a structured design system and reusable templates for efficiency. - Stay updated with the latest design trends, email marketing best practices, and UI/UX principles. Requirements - 2-3 years of experience in communication design, emailer design, or marketing design. - Strong portfolio showcasing emailer designs and marketing visuals. - Expertise in Figma, Adobe Photoshop, Illustrator, InDesign, and Affinity Suite. - Good understanding of typography, color theory, layout design, and visual hierarchy. - Knowledge of email design best practices, including responsiveness and accessibility. - Strong attention to detail and ability to work in a fast-paced environment. - Excellent communication and collaboration skills. Why Join Us Opportunity to work on impactful marketing campaigns. A creative and collaborative work environment. Exposure to cutting-edge design tools and industry trends. If you are a creative thinker with a passion for designing high-converting emailers, wed love to hear from you!

Position Introduction: - Generate revenue by demonstrating our product in Hamleys store and closing sales either over the phone or face-to-face. - Work with cutting-edge technology designed to reduce kids' screen time while making learning fun at an early age. - Successful candidates may have opportunities for training, leadership roles, and managing key business accounts. Responsibilities: - Explain Miko Robot benefits to customers. - Suggest suitable apps and features to the customers. - Handling stocks. - Coordinate within the teams. - Provide daily sales reports and customer service. - Meet monthly sales targets by demonstrating and selling the product in Hamleys store. - Convert free app users into paid customers through emails, SMS, and direct sales. Requirements: - Good communication skills in English and regional language. - Ability to plan and execute tasks. - Persuasion and negotiation skills. - Work well under pressure. - Team player. - Quick learner, detail-oriented, and self-motivated. - Interest in marketing. - Enthusiasm for technology. Work Timings: 6 days a week and 9 hours a day (11am to 8pm/12pm to 9pm /13pm to 10pm) Working on Saturday and Sunday's is mandatory (No exception for this), One day in a week will be declared as week off Openings at: Mumbai Onsite (BKC, Jio World Drive and ) Gurugram -( Ambience Mall) Delhi Onsite (Ambience Mall ,Vasant Kunj) Bangalore Onsite (Phoenix Market City) Chennai Onsite (Express Avenue) Kochi- ( Lulu Mall), Kolkata (South City Mall), Pune (ICC Mall)

Mechanical Test Intern/Engineer (NPD):- Requirement & Skills:- Bachelor's degree in Mechanical Engineering with at least 0-2 years of related experience. Prepare and execute product design validation plan for component, submodules and product. Testing Jigs and fixtures requirements, manufacturing, assembly & validation. Knowledge of plastic, metal, rubber manufactured parts IQC, FAI, and part evaluation. Understanding of 3D printing, rapid prototyping methods, manufacturing, testing and assembly must. Knowledge on motor-sensor, actuators, testing etc. Understanding of robotics, control systems adds value. Report generation and documentation., Understanding of FMEA, design validation plan,accelerated life testing, stress testing, thermal test, vibration test, stress, reliability testing and product life testing. Previous work experience as a Testing Engineer or similar role is a plus. Responsibilities:- Prepare & execute the complete product design validation plan. Perform Accelerated/endurance life test at module level and product level. Good knowledge of FMEA, FTA method,RCCA and stress testing. Basic understanding on PCB, motor, sensors, motor control system etc, Ability to interpret testing and quality standards and manage lab equipment. Ability to coordinate with testing labs/quality/certification engineer for testing standard,methodology and test reports. Perform IQC/FAI for different parts. Understanding of the quality requirements in the structure of electromechanical products, sensors, motors, plastic, metal and rubber. In-depth understanding of technical documentation. Familiar with statistical analysis,do Quantitative and Qualitative data analysis. Experience with materials testing, thermal analysis and verification. Familiar with product-PCB test procedures for impact (drop test) from mechanical elements. Study the root cause of malfunction of prototype and serial products. Development of test plans, procedures, work instructions and test bench design. Understanding on product reliability test. Performs other duties as assigned.

Electronics Engineering Intern We are looking for Electronics Engineering Interns in the team. In this role, it is expected that the candidate should have elementary hands-on experience in electronics hardware design and development of digital, analogue and mixed domain functional and performance circuits solutions. As an assisting member of EE team you will learn to help creating design with microprocessors/ microcontrollers and peripheral interface such as memory devices, GPIO, power supply electronics and support embedded systems bring-up. Responsibilities: 1. Help designing and development of new hardware functional system for multiple products. 2. Collaborate with with the embedded software development team for hardware/ firmware co-design and system performance requirement translating to design implementation ; optimization. 3. Able to support to synthesize user and technical performance hardware requirements and develop appropriate solutions. 4. Electronic component and circuit analysis to design functional sub-system by simulation and physical implementation. 5. Assist engineers in the design and budgeting electronic system Assemble electrical equipment necessary for the system Handle the physical performance test of various electrical equipment Perform regular maintenance with problems analysis and troubleshooting . 6. Analyse the needs of internal customers to determine system requirements and the cost of developing electronic system plans. Conduct system evaluations and make appropriate design revision. 7. Identify and recommend system improvements to improve functional performance.Design electronic schematics and software for performance implementations. Define and execute testing and maintenance procedures for electronic software and components. 8. Learn to implement relevant electronics counter measure to ensure compliance with applicable regulations and safety standards. 9. Able to collaborate with other departments to ensure understanding of project specifications and business needs. 10. Capable of applying knowledge to troubleshoot and propose solutions for electronics-related issues

About Miko Miko is an advanced consumer robotics innovation lab focused on the mission of bringing robotics and AI to every consumer's home. Founded by young and dynamic entrepreneurs from IIT Bombay, Miko is a global deep tech company with offices in the US, UK, and India and a customer base across 140+ countries. Focused on taking Robotics and AI to every consumer home, Miko is the first of its kind "content on subscription" hardware platform for kids powered by patented technology. Our latest flagship product, Miko 3 ( www.miko.ai ), is a playful learning robot that engages, educates, and entertains kids. Launched simultaneously across the US, UK, India, and UAE in 2021, Miko 3 is a unique offering that focuses on the learning and development of the child through self-initiated contextual topics with children to enable conversational learning. It hosts a powerful marketplace for third party content partners to plug their content and connect with Miko users via subscription. Miko 3 is powered by a proprietary emotional intelligence and adaptive personality engine, a complex conversational and multilingual AI framework, edge and hybrid speech and vision recognition, and an active learning and behavioral analysis engine. All of this is built over an autonomous navigation system, which enables Miko to offer a range of benefits for the user. About the Role As a result of our rapid growth, we are looking for a Java Backend Engineer to join our existing Cloud Engineering team and take the lead in the design and development of several key initiatives of our existing Miko3 product line as well as our new product development initiatives. Responsibilities Designing, developing and maintaining core system features, services and engines Collaborating with a cross functional team of the backend, Mobile application, AI, signal processing, robotics Engineers, Design, Content, and Linguistic Team to realize the requirements of conversational social robotics platform which includes investigate design approaches, prototype new technology, and evaluate technical feasibility Ensure the developed backend infrastructure is optimized for scale and responsiveness Ensure best practices in design, development, security, monitoring, logging, and DevOps adhere to the execution of the project. Introducing new ideas, products, features by keeping track of the latest developments and industry trends Operating in an Agile/Scrum environment to deliver high quality software against aggressive schedules Requirements Proficiency in distributed application development lifecycle (concepts of authentication/authorization, security, session management, load balancing, API gateway), programming techniques and tools (application of tested, proven development paradigms) Proficiency in working on Linux based Operating system. Working Knowledge of container orchestration platform like Kubernetes Proficiency in at least one server-side programming language like Java. Additional languages like Python and PHP are a plus Proficiency in at least one server-side framework like Servlets, Spring, java spark (Java). Proficient in using ORM/Data access frameworks like Hibernate,JPA with spring or other server-side frameworks. Proficiency in at least one data serialization framework: Apache Thrift, Google ProtoBuffs, Apache Avro,Google Json,JackSon etc. Proficiency in at least one of inter process communication frameworks WebSocket's, RPC, message queues, custom HTTP libraries/frameworks ( kryonet, RxJava ), etc. Proficiency in multithreaded programming and Concurrency concepts (Threads, Thread Pools, Futures, asynchronous programming). Experience defining system architectures and exploring technical feasibility tradeoffs (architecture, design patterns, reliability and scaling) Experience developing cloud software services and an understanding of design for scalability, performance and reliability Good understanding of networking and communication protocols, and proficiency in identification CPU, memory & I/O bottlenecks, solve read & write-heavy workloads. Proficiency is concepts of monolithic and microservice architectural paradigms. Proficiency in working on at least one of cloud hosting platforms like Amazon AWS, Google Cloud, Azure etc. Proficiency in at least one of database SQL, NO-SQL, Graph databases like MySQL, MongoDB, Orientdb Proficiency in at least one of testing frameworks or tools JMeter, Locusts, Taurus Proficiency in at least one RPC communication framework: Apache Thrift, GRPC is an added plus Proficiency in asynchronous libraries (RxJava), frameworks (Akka),Play,Vertx is an added plus Proficiency in functional programming ( Scala ) languages is an added plus Proficiency in working with NoSQL/graph databases is an added plus Proficient understanding of code versioning tools, such as Git is an added plus Working Knowledge of tools for server, application metrics logging and monitoring and is a plus Monit, ELK, graylog is an added plus Working Knowledge of DevOps containerization utilities like Ansible, Salt, Puppet is an added plus Working Knowledge of DevOps containerization technologies like Docker, LXD is an added plus

About Miko Miko is an advanced consumer robotics innovation lab focused on the mission of bringing robotics and AI to every consumer's home. Founded by young and dynamic entrepreneurs from IIT Bombay, Miko is a global deep tech company with offices in the US, UK, and India and a customer base across 140+ countries. Focused on taking Robotics and AI to every consumer home, Miko is the first of its kind "content on subscription" hardware platform for kids powered by patented technology. Our latest flagship product, Miko 3 ( www.miko.ai ), is a playful learning robot that engages, educates, and entertains kids. Launched simultaneously across the US, UK, India, and UAE in 2021, Miko 3 is a unique offering that focuses on the learning and development of the child through self-initiated contextual topics with children to enable conversational learning. It hosts a powerful marketplace for third party content partners to plug their content and connect with Miko users via subscription. Miko 3 is powered by a proprietary emotional intelligence and adaptive personality engine, a complex conversational and multilingual AI framework, edge and hybrid speech and vision recognition, and an active learning and behavioral analysis engine. All of this is built over an autonomous navigation system, which enables Miko to offer a range of benefits for the user. About the Role As a result of our rapid growth, we are looking for a Java Backend Engineer to join our existing Cloud Engineering team and take the lead in the design and development of several key initiatives of our existing Miko3 product line as well as our new product development initiatives. Responsibilities Designing, developing and maintaining core system features, services and engines Collaborating with a cross functional team of the backend, Mobile application, AI, signal processing, robotics Engineers, Design, Content, and Linguistic Team to realize the requirements of conversational social robotics platform which includes investigate design approaches, prototype new technology, and evaluate technical feasibility Ensure the developed backend infrastructure is optimized for scale and responsiveness Ensure best practices in design, development, security, monitoring, logging, and DevOps adhere to the execution of the project. Introducing new ideas, products, features by keeping track of the latest developments and industry trends Operating in an Agile/Scrum environment to deliver high quality software against aggressive schedules Requirements Proficiency in distributed application development lifecycle (concepts of authentication/authorization, security, session management, load balancing, API gateway), programming techniques and tools (application of tested, proven development paradigms) Proficiency in working on Linux based Operating system. Working Knowledge of container orchestration platform like Kubernetes Proficiency in at least one server-side programming language like Java. Additional languages like Python and PHP are a plus Proficiency in at least one server-side framework like Servlets, Spring, java spark (Java). Proficient in using ORM/Data access frameworks like Hibernate,JPA with spring or other server-side frameworks. Proficiency in at least one data serialization framework: Apache Thrift, Google ProtoBuffs, Apache Avro,Google Json,JackSon etc. Proficiency in at least one of inter process communication frameworks WebSocket's, RPC, message queues, custom HTTP libraries/frameworks ( kryonet, RxJava ), etc. Proficiency in multithreaded programming and Concurrency concepts (Threads, Thread Pools, Futures, asynchronous programming). Experience defining system architectures and exploring technical feasibility tradeoffs (architecture, design patterns, reliability and scaling) Experience developing cloud software services and an understanding of design for scalability, performance and reliability Good understanding of networking and communication protocols, and proficiency in identification CPU, memory & I/O bottlenecks, solve read & write-heavy workloads. Proficiency is concepts of monolithic and microservice architectural paradigms. Proficiency in working on at least one of cloud hosting platforms like Amazon AWS, Google Cloud, Azure etc. Proficiency in at least one of database SQL, NO-SQL, Graph databases like MySQL, MongoDB, Orientdb Proficiency in at least one of testing frameworks or tools JMeter, Locusts, Taurus Proficiency in at least one RPC communication framework: Apache Thrift, GRPC is an added plus Proficiency in asynchronous libraries (RxJava), frameworks (Akka),Play,Vertx is an added plus Proficiency in functional programming ( Scala ) languages is an added plus Proficiency in working with NoSQL/graph databases is an added plus Proficient understanding of code versioning tools, such as Git is an added plus Working Knowledge of tools for server, application metrics logging and monitoring and is a plus Monit, ELK, graylog is an added plus Working Knowledge of DevOps containerization utilities like Ansible, Salt, Puppet is an added plus Working Knowledge of DevOps containerization technologies like Docker, LXD is an added plus

KEY PURPOSE OF THE JOB (POSITION SUMMARY):We are looking for a Lead Electronics Engineer focused on Hardware Platform Innovation. You will be responsible for setting and delivering the Electronics Hardware for all range of Miko products. Ensure that team members are responsible for and capable of delivering high quality design solutions to aggressive and predictable timelines. In this role, the Hardware Architect will closely work with multiple teams and groups including Product Development, Product Management, Sourcing, Product Marketing and Quality Assurance, etcROLES & RESPONSIBILITIES Plan and direct hardware engineering activities to meet the company's objectivesConnect engineering vision and goals to business goals of the companiesLead multi-functional development teams and drive issue resolution for product prototypes and various HW sub-systems like modules, Flex PCBAs, PCBAs at engineering builds. Modularize existing products electronics design; Conduct design review for all hardware engineering verticals; Collaborate with cross functional teams to develop and qualify products to meet specification, reliability and regulatoryProvide technical leadership for all hardware development by directing product design and functionEvaluate the reliability of materials, properties, and techniques used in productionManage and track engineering development schedules and budgets. Identify and prioritize project tasks and risksDrive deliveries and issues with global suppliers, integrate their work and schedules into the project, communicate status and the big picture to the project team & management Know how to recruit and develop top engineering talent Maintain and optimize budgets to meet goals Understand and collaborate on the complete product lifecycle from concept to executionRecommends new technology and ideas to improve sprints and efficiency Work closely with Product marketing to deliver the fast prototype to valid the meaningful innovation in field.REQUIRED SKILLSMust have an entrepreneurial spirit, very responsive, hands-on (i.e., ability to do some of the engineering yourself) and willing to work hard, in a fast-paced environment Outstanding people manager, with demonstratable experience in managing and leading complex teams, nurturing talent and driving a high performance culture Experience with product innovation, at an early stageExperience with creating minimum viable products (MVPs) and, testing, iterating, and prototyping Must have the experience of successfully leading and managing multiple complex projects starting from design, prototyping through to mass manufacturing. Ability to prepare budgets, with regard to a technical roadmapExcellent communication skills Proven leadership abilities with high-performing teams Ability to create assembly instructions and other visual documentation related to manufacturing systems. Understanding of Design for Manufacturability. Demonstrable technical design experience with a considerable amount of time spent in a leadership position. You will possess strong commercial, operational and financial acumen Proven leadership in global organization and problem-solving ability, able to resolve conflict amongst cross-functional peers and act decisively to drive product development forward within a fast past and ambiguous environmentStrong project / program manager skills. Demonstrable experience working in a multinational or global electronics company.Strong analytical skills with the ability to work independently and effectively as a teamPreferred experience in a consumer electronics environment Extensive knowledge of IOT architectures;Highly developed hardware design skills; Experience in managing direct subordinates, able to hire, coach and develop AD (advance develop) teams Strong written and oral communication skillsEDUCATION AND EXPERIENCE REQUIRED: Education: Bachelor / Master in Electronics Engineering or equivalent.

We are looking for a creative, analytical, and result-oriented CRM Manager/ Sr. Manager to help drive the growth and engagement of Miko Max subscription. The person will work with business owners and cross-functional teams to plan coordinate and execute innovative marketing and communication initiatives to drive adoption among Miko s users The ideal candidate should have experience in driving customer engagement across channels like Email, Push Notifications, WhatsApp, and SMS and have used tools like Moengage, CleverTap etc. You need to be detail-oriented and organized, have strong creative skills, capable of handling multiple projects and priorities at once, comfortable with ambiguity. Responsibilities Lead the CRM marketing strategy, messaging, and go-to-market for Miko Max subscription across multiple channels including but not limited to email, push, website, and app to drive conversions and exceed business goals. Design and execute strategies for New User Acquisition as well as user retention. Design and execute the CLM journeys to improve conversions, subscription renewals Working with a team of content writers, designers, and web developers to build a compelling discovery experience for Miko users Develop co-branded marketing strategies with our content partners to showcase success and milestones. Directing, planning, and assisting creative production with budget management. Work with teams across functions (such as Product, Engineering, Content, etc.) in evaluating and implementing optimal marketing automation solutions Requirements Min 3+ years of marketing experience with a strong understanding of marketing channels, CRM marketing, and customer life cycle management Experience in CRM marketing tools such as Clevertap, MoEngage, Airship, etc. Experience building, executing, and scaling cross-functional marketing programs Experience using data and metrics to measure impact, determine improvements, and ability to communicate success metrics Consumer tech start-up background preferred Past experience with marketing to international customers is a big plus Solid understanding of consumer messaging and brand reputation. Strong interpersonal/communication skills and a high level of strategic thinking.

Miko is looking for a dynamic and experienced Senior Marketplace Manager with 10+ years of experience in managing and scaling marketplaces, especially on Amazon and other eCommerce platforms. This role will require you to manage Miko s marketplace accounts in India, US, UK, EU, Middle East (ME), and Singapore (SG). The ideal candidate will have a proven track record of driving sales, optimizing profitability, and executing successful strategies across multiple marketplaces in a fast-paced, global environment. As the Senior Marketplace Manager, you will be responsible for overseeing day-to-day marketplace operations, optimizing product listings, managing ad campaigns, ensuring supply chain efficiencies, and driving overall growth on Amazon and other key platforms. You ll work closely with cross- functional teams to execute Miko s broader business strategy while ensuring excellent customer experiences. Key Responsibilities: 1. Marketplace Strategy Expansion: o Develop and implement comprehensive marketplace strategies to maximize revenue and market share for Miko s products across India, the US, UK, EU, ME, and SG. o Conduct regional market research to identify trends, opportunities, and competitive insights to inform strategy. o Lead the expansion of Miko s products into new marketplaces, ensuring seamless entry and growth in diverse regions. 2. PL Ownership Performance Management: o Manage the PL for marketplaces across all regions, driving sales growth while maintaining cost efficiencies. o Optimize pricing strategies and promotional offers to maximize ROI while balancing competitive pricing, margins, and profitability. o Analyze sales data, market trends, and customer behavior to adjust strategies as needed and ensure maximum profitability. 3. Advertising Campaign Management: o Develop and manage digital advertising campaigns (Amazon Sponsored Products, Sponsored Brands, AMS, etc.) to drive brand visibility and sales. o Monitor and optimize advertising campaigns across multiple regions, reducing ACOS (Advertising Cost of Sale) while increasing conversions and sales. o Collaborate with marketing teams to align marketplace advertising with global marketing initiatives. 4. Product Listings Content Optimization: o Ensure all product listings are fully optimized with high-quality images, copy, and keyword-rich descriptions to maximize discoverability and conversion. o Lead the localization of product listings for regional markets, ensuring accurate translations and compliance with local marketplace rules and regulations. o Implement SEO best practices and optimize product content for better rankings on each marketplace. 5. Inventory Supply Chain Management: o Coordinate with supply chain and operations teams to ensure inventory is managed efficiently, preventing stockouts or excess stock. o Develop demand forecasting strategies to support inventory planning and minimize delays in product availability. o Optimize fulfillment strategies, including leveraging Amazon FBA (Fulfilled by Amazon), Seller Fulfilled Prime (SFP), and other regional fulfillment options. 6. Customer Experience Brand Reputation: o Monitor customer reviews, ratings, and feedback to ensure a high level of customer satisfaction across all marketplaces. o Address and resolve customer concerns, ensuring Miko s products maintain high ratings and positive feedback. o Implement strategies to red Benefits: Competitive salary and performance-based bonuses. Flexible work environment with options for remote work. Dynamic and collaborative work culture. If youre a marketplace expert with a passion for scaling eCommerce success across global markets, wed love to hear from you. Join Miko and be part of a cutting-edge company that s transforming the consumer tech industry!

1. Communicate with current customers via chat, email, video calls, and phone to nurture and onboard with solving their queries. 2. Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details. 3. Provide feedback and recommendations to the product team based on direct experience with current and potential customers feedback. 4. Utilize, update and maintain the integrity of information in Mikos CRM system. 5. Help Customers with solving their technical problems with wifi, Bluetooth device, etc. Requirements : 1. Strong Team player 2. Excellent written, spoken English communication skills 3. Must be graduate from any field (People from Engineering Background will be preferred) 4. 1- 3 Years of experience with Customer Support, Technical Support, Account Management 5. Should be flexible with US Shifts.

Our company is seeking an experienced Assistant Manager-Technical Support to join our team. The ideal candidate would be responsible for managing a team of technical support engineers who assist customers using our Internet of Things (IoT) devices. The Technical Support Manager will be responsible for troubleshooting complex technical issues and managing the support process, ensuring timely resolution of customer issues. This role will require the ability to work night shifts, and the candidate must be comfortable working late hours. Key Responsibilities: Manage a team of technical support engineers to ensure customer issues are resolved promptly Monitor and manage the support queue to ensure the timely resolution of customer issues Troubleshoot complex technical issues related to IoT devices and escalate issues to appropriate teams when necessary Develop and maintain documentation of technical support processes and procedures Provide coaching and mentoring to technical support engineers to help them develop their skills and knowledge Collaborate with other departments to ensure effective communication and resolution of customer issues Conduct regular performance evaluations of technical support engineers and provide feedback to help improve their performance Ensure customer satisfaction by providing high-quality technical support Qualifications: Bachelors degree in Computer Science, Information Technology, or related field Proven experience managing a technical support team Experience troubleshooting IoT devices Strong communication and interpersonal skills Ability to work well under pressure and in a fast-paced environment Experience with ticketing systems and customer support software Strong analytical and problem-solving skills Ability to work night shifts If you are passionate about technology and have experience leading a technical support team, we encourage you to apply for this exciting opportunity. We offer a competitive salary and opportunities for professional growth and development.