11143 Customer Care Jobs - Page 8

As a Customer Care Representative, you will be responsible for handling customer queries through chat and inbound calls in a professional and efficient manner. You will identify and escalate priority issues to the Team Leader and Ops Team, actively participate in team meetings, and ensure that all queries are addressed politely and professionally. Your role will also involve educating customers on services and processes, achieving agreed Key Performance Indicators (KPIs) and Objectives, and strictly adhering to shift schedules and internal policies. To qualify for this position, you should have a minimum of 1 year of relevant experience in customer care. You should be passionate about providing excellent customer service, possess good typing skills, and be fluent in both written and spoken Kannada and Telugu. Additionally, you should be able to work well under pressure, with minimum supervision, and be a fast learner who can work towards set targets. Flexibility in working hours is essential as you will be required to work in a rotational shift system, including public holidays and weekends. This is a full-time position with benefits such as health insurance, leave encashment, and provident fund. The work schedule may include day shifts as well as rotational shifts. As part of the application process, you will be required to provide information about your current and expected CTC. The ideal candidate will have at least 1 year of experience in live chat support and proficiency in Kannada, Hindi (required), and Telugu (preferred) languages. If you are looking to join a team where you can make a difference in customer satisfaction and contribute to the success of the organization, we encourage you to apply for this exciting opportunity.,

As a Customer Support/Customer Care/Fresher/Telecaller/Call center/BPO representative, your main responsibility will be to resolve customer complaints via call and respond promptly to customer inquiries. Ensuring customer satisfaction and providing professional support will be key aspects of your role. You will be expected to provide proper resolutions to customer and seller queries with efficiency and effectiveness. To be successful in this position, you should hold a Bachelor's degree in any field and possess strong verbal and written communication skills. Your ability to handle customer inquiries with empathy and professionalism, as well as your problem-solving and multitasking abilities, will be essential in meeting customer needs and expectations. If you meet these requirements and are interested in joining our team, please contact Preeti at 7980004174 and share your CV at preeti@smartservicez.com. This is a full-time, permanent position with benefits such as health insurance and provident fund. The work schedule is during the day shift, with a quarterly bonus opportunity. As part of the application process, please be prepared to answer questions regarding your years of experience and the availability of relevant documents. A Bachelor's degree is required for this role, and proficiency in Hindi is necessary. The work location is in person at Bengaluru, Karnataka. If you are ready to start your career in customer support and meet the outlined requirements, we encourage you to reach out to the employer at +91 7980004174. The application deadline is 05/07/2025, and the expected start date is 07/07/2025.,

*"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Job description Hiring Now: Customer & Technical Support Executives International BPO Are you ready to elevate your career in customer or technical support with one of Bangalores leading BPO companies? Join us now and become part of a high-performing international support team! Open Roles: Customer Support Executive (Voice/Chat) Technical Support Executive (Voice/Chat) Work Locations: Choose your preferred location from top tech hubs in Bangalore: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Work Mode: Work from Office Shifts: Rotational Shifts (including night shifts) Eligibility & Requirements: Qualification: Graduate (mandatory) Experience: Freshers with excellent English can apply; prior BPO experience is a plus Communication: Excellent verbal and written communication in English is essential Skills: Problem-solving and active listening Technical troubleshooting (for tech support roles) Customer-centric approach Salary & Benefits: CTC: 5 6 LPA (Based on role, experience & interview performance) Additional Benefits: Performance-based Incentives Growth Opportunities & Internal Job Transfers Cab Facilities (as per company policy) Paid Training & Skill Development For More Details Call HR Sadaf-6362015960 / 9964080000 Or You Can Also visit jobshop.ai to explore other open positions with us

we are looking for candidates to work for voice Customer service process with salary up to 18000 Excellent English Speaking n Telugu must have own laptop and wifi connection Permanent work from home call now HR husna 8828629587 Ayesha 9819631493

* we are hiring for customer service * Graduation is mandatory * 6 days working 1 week off (Rotational off) * Good communication * fresher /Experience both are eligible * Contact - HR shraddha +91 94797 16943

Skills: Excellent English Communication, Speaking skill, Handling multitasking,. Position Title Customer Support Executive (Semi Voice Process). Job Specifications. Ensuring Customer satisfaction as per the SLAs. Handling email, chat, and call from customers and providing them with a solution to their queries/concerns. Should have excellent communication skills (verbal & written). Should be open to work in US shifts. Experience with customer support would be good to have. Experience with international processes will be an advantage. Qualification:Undergraduate/Graduate Experience:Fresher/Experienced. Location :It is work from office. CTC:1.6 LPA to 2.8 LPA. No cab facility. Interview Type:Virtual. Address:No 126, 2nd Floor, 8th Main Rd, BEML Layout 3rd Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098. Interest candidates can share their resumes with hr@ditiosys.com. Show more Show less

Skills: Convey technical information, To manage and prioritize service requests efficiently., Excellent organizational skills, Proper Knowledge of MS office -Word, XLS, PPT, To work collaboratively with cross-functional teams, including technicians, sales, and support teams, Attention to detail to ensure accuracy in scheduling, documentation, and service delivery,. Benefits:ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc.. Qualification:Graduate or Diploma/ B Tech in EE, ME, Automobile. Experience:2 to 6 yrs. in same field. Product & Brand To Be Handled. Godrej Forklift, Stacker, Hand Pallet Trolley, Battery operated platform trucks etc.. Responsible for Service co-ordination for Godrej division. Preparation and monitoring of warranty and AMC visits on weekly & monthly basis. Advance planning on deployment of engineers. Co-ordination with Principal's for service and parts related support. Technical support to engineers on field issues for resolution. Monthly invoicing to Principal and customers against visits and paid jobs. Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon. Regular meetings with key customers. MIS reports on service activity on weekly and monthly basis. Monthly service meetings with engineers. Call assigning on daily basis. New machine registration & SAP entry to Godrej. FSR Portal handling & claim submission. Handling of AFDC for machine sales

We are hiring Provider Contact Center Executives for our growing healthcare operations team. This is an exciting opportunity for freshers and recent graduates (2020 & above pass-outs only) who have excellent communication skills and are eager to start their career in a dynamic work environment. Call HR Muskhan on 9380964680 and 9964080000 Roles & Responsibilities Handle calls to and from healthcare providers based in the US. Respond to queries related to medical claims, eligibility, and patient records. Offer empathetic and efficient solutions while maintaining high service standards. Document all calls and interactions accurately. Work collaboratively with internal teams to resolve provider concerns. Eligibility Criteria Education: Minimum 2nd PUC pass and above Required Skills Excellent verbal communication in English (CEFR Grade B2 or above) Good voice clarity and neutral accent Ability to multitask with empathy and strong soft skills Analytical thinking and a solution-oriented mindset Selection Process HR Fitment Round Harver Voice Assessment (CEFR B2 Level Qualification) Voice & Accent Round Operations Round How to Apply: For More Details Call HR Muskhan on 9380964680 and 9964080000

Hiring for Voice process candidates should have good communication skills Hindi speaking candidates can also apply Freshers and Graduates can also apply Please connect with Devansh gupta : 9166182784

Key Responsibilities: Respond promptly and professionally to incoming international calls regarding products, services, orders, billing, technical support, or general inquiries. Make outbound calls for follow-ups, surveys, or issue resolution as required. Understand and address customer concerns with patience, empathy, and clear communication. Provide accurate information and solutions while maintaining compliance with company policies and regulations. Document all interactions, including call details and resolutions, accurately in the CRM system. Collaborate with internal teams to escalate and resolve complex issues. Meet or exceed individual and team targets for call quality, average handling time, and customer satisfaction scores. Stay updated on product knowledge, services, and industry developments relevant to the international clientele. Work flexible shifts to support customers across various global time zones. B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible. Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Hi Job Seekers, HIRING FOR BOTH WFH & WFO Job Title: Customer Support Executive (Work From Home & Work From Office) Locations: Work from Home (WFH): Pan India Work from Office (WFO): Hyderabad, Gurgaon, Noida. Work From Home English & Hindi Process Responsibilities: Handle queries and resolve issues in English and Hindi. Ensure smooth and professional communication. Eligibility: Fluency in English and Hindi is a must. Laptop (with i5 processor)and internet connection required. Freshers and experienced candidates welcome. Salary: Upto 2.5 LPA + Quaterly Bonus Work From Home Telugu & English Process Responsibilities: Handle inbound customer queries and concerns in Telugu and English. Provide accurate and timely solutions to customers. Maintain customer satisfaction and service quality. Eligibility: Freshers and experienced candidates can apply. Must be fluent in Telugu and English . Must have a personal laptop (with i5 processor)and Wi-Fi connection . Salary Details: Upto 2.5LPA + Quarterly Bonus applicable Work From Office (WFO) Locations: Hyderabad: Salary up to 4.5 LPA Gurgaon: Salary up to 4 LPA Noida: Salary up to 3.5 LPA Eligibility: Excellent English communication skills required. Comfortable with rotational shifts and week offs . Experience in customer support preferred but not mandatory. Perks & Benefits: Performance-based incentives Quarterly bonus (for select roles) Growth and learning opportunities Stable, full-time employment Interested candidates can share there CV on the below number: 9453915028 (HR Anshika TIwari) 9450957497 (HR Shrasti Pathak) 9026050432 (HR Fehmina) Prefer to call between 10:30AM to 6:30pm only Thanks & Regards Anshika Tiwari (9453915028 ) HR Executive #bpo #customersupport #customerservice #inbound #communicationskills #domesticbpo #internationalbpo #multinationalcompany #multinationalbpo #customerrelation #sales

Job Description: Firstsource Solutions is hiring dynamic and customer-focused professionals for our International Voice Process . As a Customer Support Executive , you will handle voice-based interactions with international customers, resolving queries and ensuring a high level of customer satisfaction. Role & responsibilities: Handle inbound and outbound customer calls from international clients. Provide accurate and timely responses to customer inquiries. Troubleshoot basic issues and escalate complex queries when necessary. Maintain a high standard of customer service and professionalism. Update internal systems and customer records accurately. Meet individual and team performance targets (KPIs). Required Skills: Excellent verbal communication skills in English. Good listening and interpersonal skills. Ability to work in a fast-paced, target-driven environment. Basic computer knowledge and typing skills. Willingness to work in rotational shifts , including night shifts . Eligibility Criteria: Minimum Qualification: 12th pass / Diploma / Undergraduate degree in any stream. Graduation Status: B.Sc, B.Tech, B.E, and Postgraduate freshers are NOT eligible. Graduates from other streams (excluding above) are eligible. Experience: Freshers and candidates with up to 1 year of experience in BPO/customer service are welcome. Additional Information: Training: Paid training will be provided. Work Mode: [Work from Office] Compensation: As per industry standards Why Join Us? Attractive performance-based incentives. Structured growth and career development. Employee-friendly policies and vibrant work culture. Opportunity to work with global clients and develop international customer service skills. How to Apply: Interested candidates can send their updated resume to HR-Kanak Kumari Phone no.6361345172 or mail-kanak.kumari@firstsource.com Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job Title: Customer Care Executive (Blended Process Inbound & Outbound) Company: Orient Gems & Ornaments Pvt. Ltd. Location: Kolkata Department: Customer Service Experience Required: Minimum 1 Year Qualification: Any Graduate Languages: English, Hindi, Bengali (Fluency Required) Job Summary: Orient Gems & Ornaments Pvt. Ltd. is looking for a dynamic and customer-focused Customer Care Executive to handle inbound and outbound voice calls/Emails . The ideal candidate must have excellent communication skills in English, Hindi, and Bengali and should be capable of managing customer queries, providing product-related information, and ensuring customer satisfaction. Key Responsibilities: Handle incoming calls/emails from customers and resolve queries efficiently and professionally. Make outbound calls for follow-ups, feedback, or promotional purposes. Provide accurate information about products, offers, and services. Address and resolve customer complaints in a timely manner. Maintain a positive and empathetic attitude towards customers at all times. Document all call details and maintain records in the CRM system. Work closely with internal teams to ensure smooth customer service operations. Achieve daily and monthly call targets as defined by the management. Follow company policies and procedures regarding customer interactions. Required Skills and Qualifications: Minimum 1 year of experience in a voice/email process (inbound/outbound). Fluent in English, Hindi, and Bengali both verbal and written. Strong interpersonal and end to end customer handling skills. Good listening and problem-solving abilities. Ability to work under pressure and manage multiple tasks. Proficient in basic computer operations. Proficient in any CRM tools will be added advantage. Graduate in any discipline (mandatory). Preferred Candidate Profile: Prior experience in the Gems & Jewellery, Retail, or Luxury goods or BFSI sector will be an advantage. Customer-centric attitude and a passion for delivering high-quality service. Interested Candidates Please Share Your Resume On hr@orientjewellers.co.in or call/whats app on 8373099937.

Key Responsibilities: Handle customer queries, complaints, and requests through live chat with professionalism and accuracy. Provide prompt and effective solutions to customer issues related to products, services, orders, payments, or technical difficulties. Communicate clearly and politely with customers from various international regions, adapting tone and language appropriately. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system. Collaborate with other departments (e.g., sales, technical teams) to resolve customer issues efficiently. Meet daily/weekly targets for chat response time, resolution time, and customer satisfaction. Identify common issues and suggest improvements to processes or FAQs to enhance customer experience. Stay updated with product knowledge, company policies, and industry trends relevant to international customers. Maintain professionalism and empathy in handling difficult or irate customers. B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible. Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Should be fluent in English, Hindi & any south language Min. 3 months of experience is mandatory Should be comfortable for sales in voice process 12th pass & graduate can apply Attractive Incentives Face to face interview and Work from Office only

Greetings from Tech Mahindra!!! Designation : Customer Service Associate. Domain - Banking voice Work Location : SBC Tech Park Ambattur Chennai, Tech Mahindra Limited Mode of work : work from office. working days: 6 days working and 1 rotational week off. Role : Permanent Preferred candidates: Immediate joiners Only Salary: INR 14000/- to INR 17500/- Take Home based on language fluency and Interview performance 0-5 Month Stipend Kannada-16000TH, Hindi- 15000, Malayalam14000TH, Telugu-14000TH, Tamil-14000 6 Month Experience Kannada 17000, Hindi 16400, Malayalam 14000, Telugu 14500, Tamil 14000 7-24 Month Experience Kannada 17500, Hindi 17500, Malayalam 15000, Telugu 15600, Tamil 14200 Job description: - As a Customer Support Associate, you will be assisting customers over the phone with faults and account queries. No Sales & Target No Bond Permanent on role opportunity Our well-resourced environment will provide you with the tools and opportunities to enhance your knowledge of the banking process. Walk In directly to grab this immediate Opportunity. Mandatory Documents required: Any degree all semester marksheets, Provisional & Degree Certificate, PAN, Aadhaar If Experienced carry previous employment Offer Letter, Reliving Letter, Experience, relieving letters and Last three months' salary slips are Must. Eligibility criteria: - - * Any Graduate (Graduation Mandatory) * Languages required - Kannada/ Malayalam with English (Any 2 Mentioned languages) * Kindly do not call if you know only Tamil & English *Cab details: Candidates would be eligible for a drop in case the shift ends between 10-12PM (13KM radius from the office premises).* Willing to do rotational shifts. Only male employees would have the late-night log out at 12AM. Female employees last log out at 8PM. * Age: Less than 32years (Drop your updated resume to this Mail - dj001000493@techmahindra.com) Reach out during the Business Hours 10Am to 7Pm (Monday to Friday) Walkin Location-Address: Walk-in from Monday to Friday between 10AM to 3PM, On Saturday between 10AM to 1PM. Tech Mahindra Limited No. 90/B-1, SBC Tech Park, Madras Tiruvallur High Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu https://maps.app.goo.gl/NVDhtpgqwxM9P64S9 Contact: Jagadeesan (HR) call/ WhatsApp: 9842425551. (Drop your updated resume to this Mail - dj001000493@techmahindra.com) Reach out during the Business Hours 10Am to 7Pm (Monday to Friday). *Please mention "Jagadeesan" on the top of your resume. * Note: once you submitted the resume, please be patience we will go through your profiles and will get back to you.

Greetings From Scorelabs Inc ! Handling customer & merchant calls. Handling calls related to quires, survey and feedback. Handling Sales and service calls. Have to solve the queries or the problems of the customers. Freshers are eligible Required Candidate profile Excellent Communication Skills in English + Kannada Customer Support/Tele Sales experience would be an added advantage. Candidate should be willing to work from office. Hr Bhargavi - 9182294454

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in Gurugram ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- Gurugram SECTOR 18,19 And 20 ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. SALARY- FRESHERS: UPTO 20k CTC EXPERIENCED: UPTO 35k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: 9214602997 Regards, AnujGautam (HR Executives) ShiningStarsITPL.

HI Warm Greetings from Rivera Manpower Services, Join a premium international process and build a rewarding career in customer support. Hiring International Voice Process (Customer Support) Location: Bangalore CTC: Based on experience (up to 6.7 LPA) Call & Book Your Interview Slot: 7829336034 / 7829336202 / 9380300644 /8431721735 Eligibility: Graduates / Undergraduates Minimum 1 year of experience in international voice process (mandatory) Willing to work in US rotational shifts Immediate joiners or maximum 15 days notice period Roles & Responsibilities: Handle inbound and outbound voice calls for international customers Assist customers with queries, complaints, and service-related issues Provide accurate and timely resolutions ensuring a high level of customer satisfaction Maintain defined AHT (Average Handling Time) and meet quality benchmarks Document interactions and escalate complex issues where required Ensure adherence to SLA, CSAT, and compliance standards Communicate effectively with customers from a global client base

Hiring for Multiple Processes – Immediate Joiners! Openings in Travel, Customer Service, Chat, Healthcare, Banking. HSC/Grads, Freshers/Experienced welcome. Good English needed. Salary up to 42K + perks. Mumbai/Thane/Navi Mumbai. Apply now!

Position's General Duties and Tasks In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables, Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries, Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM, High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools, 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English, 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions The shift timings can be changed as per client requirements Additionally, resources may have to do overtime and work on weekends basis business requirement, All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material, Show

Replotify Infra Solutions is looking for Customer Relationship Manager to join our dynamic team and embark on a rewarding career journey Customer Relationship Management: Build and maintain relationships with assigned customers as the primary point of contact Understand their business objectives, challenges, and requirements Proactively engage with customers to foster long-term partnerships Customer Needs Analysis: Conduct thorough needs assessments to understand customers' goals and pain points Identify opportunities to provide personalized solutions and recommend appropriate products or services to meet their needs Account Management: Develop and execute account plans to effectively manage customer portfolios Monitor customer satisfaction levels, address any issues or concerns promptly, and ensure overall customer success Customer Retention and Growth: Implement strategies and initiatives to enhance customer retention and drive revenue growth Collaborate with sales teams to identify cross-selling and upselling opportunities Leverage customer insights to identify areas for expansion and recommend additional solutions or services Customer Advocacy: Act as a customer advocate within the organization Represent customer interests and provide feedback to internal teams, including product development, marketing, and operations, to drive continuous improvement and deliver exceptional customer experiences Customer Communication: Maintain regular and clear communication with customers through various channels, such as meetings, calls, emails, and customer portals Keep customers informed about new products, features, and updates that may be relevant to their business Issue Resolution: Handle customer inquiries, complaints, and escalations in a timely and effective manner Collaborate with internal teams to investigate and resolve issues, ensuring a high level of customer satisfaction Customer Feedback and Reporting: Collect and analyze customer feedback, surveys, and satisfaction metrics Compile reports and present insights to management Use customer data to drive decision-making and improve overall customer experience Customer Training and Support: Coordinate customer training sessions and provide ongoing support to ensure customers are maximizing the value of products or services Address customer training needs and provide educational resources as necessary Requirements:Customer-Focused Mindset: A strong passion for customer satisfaction and a deep understanding of customer-centric approaches Ability to anticipate customer needs and provide proactive solutions Relationship Building: Excellent interpersonal skills to build and nurture relationships with customers Ability to connect with people at various levels within customer organizations Communication Skills: Strong verbal and written communication skills to effectively convey information, build rapport, and present ideas to customers Problem-Solving Abilities: Analytical and critical thinking skills to understand customer challenges and provide appropriate solutions Ability to navigate complex situations and resolve conflicts Sales and Account Management: Experience in sales or account management roles, with a focus on customer retention and growth Ability to identify sales opportunities and collaborate with sales teams Industry Knowledge: Familiarity with the industry or market in which the company operates Understanding of customer needs, market trends, and competitive landscape Team Collaboration: Ability to collaborate effectively with cross-functional teams, including sales, marketing, product development, and customer support Strong teamwork and collaboration skills Organizational Skills: Strong organization and time management skills to manage multiple customers and tasks simultaneously Attention to detail in maintaining accurate customer records and documentation

Replotify Infra Solutions is looking for Telecalling Executive to join our dynamic team and embark on a rewarding career journey Contacting potential customers and explaining the features and benefits of the product Answering customers' questions about product and addressing any concerns they may have Making outbound calls to prospects and converting them into qualified leads for the sales team Following up with customers who have expressed interest in the product Managing a database of contacts and keeping accurate records of all interactions with customers Collaborating with the sales team to ensure that leads are properly qualified and passed on for further follow-up Achieving weekly and monthly targets for the number of calls made, leads generated, and conversions achieved Should have excellent communication skills

Harting India Pvt Ltd is looking for Technical Application Manager to join our dynamic team and embark on a rewarding career journey Overseeing the development, implementation, and maintenance of technical systems, applications, and infrastructure Leading a team of technical specialists, including developers, engineers, and support staff, and managing their workload and performance Collaborating with other departments and teams, such as operations, sales, and marketing, to align technical solutions with business needs Developing and implementing technical processes and best practices, ensuring that projects are completed efficiently and effectively Monitoring and reporting on project progress, and making recommendations for improvements and changes to the project plan. Ensuring that technical systems, applications, and infrastructure are secure, reliable, and scalable, and that technical problems are resolved promptly Maintaining accurate documentation of systems configurations, processes, and project plans. Strong technical knowledge of software development and IT infrastructure, including systems, applications, and network technologies Excellent leadership, management, and interpersonal skills, including the ability to lead and motivate a team of technical specialists.

Hi Jobseekers!! Greetings from ShiningstarsITPL!! We are hiring for Customer Care Executive in Gurgaon location!! Salary : Upto 35k CTC (Based on last drawn as well as communication skills) Role & responsibilities Respond promptly to customer inquiries via phone, email, live chat, or in person. Resolve customer complaints with professionalism and provide effective solutions. Maintain a positive, empathetic, and patient attitude during all interactions. Understand customer needs and provide accurate, relevant information. Share product, service, or policy details clearly and confidently. Record all customer interactions, issues, and feedback in CRM tools accurately. Follow up on unresolved issues to ensure complete customer satisfaction. Escalate complex issues to senior support staff or relevant departments as required. Stay updated on product knowledge, new services, and company procedures. Inform customers about ongoing offers, updates, or changes in services. Meet performance targets like response time, resolution rate, and satisfaction scores. Collaborate with other departments to ensure a seamless customer experience. Preferred candidate profile Candidate must be undergraduate or graduate. Should be comfortable with rotational shifts. Candidates must have proficiency in English. Interested candidates may reach out to and send their CV on : 9140789127 (Aliya) 9369022693(Niyati) Thanks and Regards Aliya Executive HR ShiningstarsITPL