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30 Job openings at Eureka Outsourcing Solutions
About Eureka Outsourcing Solutions

Eureka Outsourcing Solutions provides outsourced services to businesses looking to improve efficiency and reduce costs.

Quality Analyst

Bengaluru, Bangalore Rural

1 - 3 years

INR 2.0 - 4.0 Lacs P.A.

Work from Office

Full Time

Job description Job Title: Quality Analyst Sales BPO Location: Bangalore ( koramanga) Experience: 1-2 years no of requirements-10 Job Description: We are looking for a Quality Analyst with 2-3 years of experience in a Sales BPO environment to monitor and improve call quality, ensure compliance, and enhance customer interactions. The ideal candidate should have a strong understanding of 7 QA tools, Root Cause Analysis (RCA), and call calibration processes. Key Responsibilities: Monitor and evaluate sales calls to ensure adherence to quality standards. Conduct Root Cause Analysis (RCA) to identify performance gaps and suggest corrective actions. Utilize 7 QA tools to analyze data and improve processes. Facilitate call calibration sessions to align quality expectations across teams. Provide feedback and coaching to agents to enhance customer interactions. Maintain call quality reports and track performance metrics. Ensure compliance with company policies and industry regulations. Requirements : 2-3 years of experience as a Quality Analyst in a Sales BPO. Strong knowledge of 7 QA tools, RCA, and call calibration. Excellent analytical and communication skills. Proficiency in quality monitoring tools and reporting. Ability to provide constructive feedback and coaching How to Apply If you meet the above requirements and are excited to join our team, wed love to hear from you! Please email your resume to pinkyy@eosglobe.com You can also contact our recruiters on the following numbers. HR pinky yadav 7977519951

Marathi- Hindi Call Center- Telecaller - Voice process

Thane, Navi Mumbai, Mumbai (All Areas)

0 - 1 years

INR 1.5 - 2.0 Lacs P.A.

Work from Office

Full Time

Average communication required Marathi And Hindi HSC Freshers are welcomed Location: kapurbavadi junction, Majiwada Thane (w)- 400607 Age 18 to 35 Male and Female both can apply Required Candidate profile Min qualification - HSC - Having basic Knowledge on Customer Service. - Day shift.

Marathi-Hindi || BPO Voice Process || Call Center || Fresher-Exp

Thane, Navi Mumbai, Mumbai (All Areas)

0 - 3 years

INR 1.5 - 3.0 Lacs P.A.

Work from Office

Full Time

Inbound Customer service Fresher or experience Salary :- 13k To 18k In-hand+ Incentive Qualification: Min HSC Perks & Benefits: Good Salary Shifts: 6 Days working Rotational week-off Rounds of Interviews: HR round Operations round Client round

Customer Relationship Manager

Bengaluru

1 - 5 years

INR 0.5 - 3.0 Lacs P.A.

Work from Office

Full Time

Job Profile : Customer Relationship Manager Shift: General Week Off : Rotational one Should have 1 year of experience in Sales domain Known Languages : English, Hindi, Kannada, Malayalam,Tamil. Immediate joiner . Contact Number : 6366399191/ 8867694588/ 7439492213 Location : Koramangala, Block 4th, Bangalore. khykha alcove 10,

Customer Service - 12th Pass || Voice Process || Inbound process

Noida

0 - 4 years

INR 1.5 - 3.0 Lacs P.A.

Work from Office

Full Time

Inbound Customer service Fresher or experience Salary upto 16k Qualification: Min HSC Perks & Benefits: Good Salary Huge Incentives Shifts: 6 Days working Rotational week-off Rounds of Interviews: HR round Operations round Client round Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Saumya:- 8263043709(Call and What's app) Perks and benefits Good Salary with Huge Incentives

Sales Officer

Bangalore Rural, Bengaluru

1 - 4 years

INR 1.75 - 4.0 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities: Telesales: English, Kananda, Malyama 6 days working 1 rotational Minimum 5 month(s) of experience from any sales or internbship experience of 3 months Location: Bangalore How to Apply:- To schedule your interview Call or send your CV through WhatsApp Or Mail (mentioned below) Contact Person:- HR Ashwini Mob:- 9822643371

Relationship Manager VRM, Telesales

Bangalore Rural, Bengaluru

0 - 5 years

INR 2.5 - 4.25 Lacs P.A.

Work from Office

Full Time

Role & responsibilities:- Digital client acquisition of Demat accounts using LMS on provided leads. Ensure the clients downloads our mobile application and complete the KYC process Preferred candidate profile:- Sales driven approach Knowledge of Stock Market-Demat Account, Nifty etc. Good to Average English Speaking and Conversational skills. Should be smart, confident, and presentable. HSC or Graduate qualification required. Any Outbound experience preferred or any BPO Sales experience required. Age Criteria: -20 till 30 Years. Week Off:- 6 days working. Shift Time:- Rotational week off, 9am to 9pm window any 9 hours shift, female shift ends at 7pm.. Salary:- ay structure 26000 CTC pm 24000 take home for Hindi, Bengali, Marathi & 25000 CTC 23000 Take home for all South language How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Ashwini : 9923656681

Employee Relations Executive

Thane

1 - 2 years

INR 2.0 - 3.25 Lacs P.A.

Work from Office

Full Time

Key Responsibilities: Handle employee grievances, disciplinary issues, and conflict resolution. Conduct investigations on complaints or policy violations. Ensure compliance with labor laws and internal HR policies. Support management in addressing performance or behavioral concerns. Conduct exit interviews and analyze attrition trends. Partner with legal teams for labor law issues, if needed. Organize employee engagement initiatives. Maintain proper documentation of all ER-related actions. Skills Required: Strong communication and interpersonal skills. Understanding of employment laws and regulations. Problem-solving and conflict-resolution abilities. Experience with HRIS systems and documentation. High level of confidentiality and professionalism. contact number-7977519951

Trainer

Noida, Thane

1 - 6 years

INR 3.5 - 4.5 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Key Responsibilities: Design and deliver comprehensive training programs for new hires and existing employees in insurance back office processes. Train teams on policy issuance, renewals, endorsements, claims processing, and documentation management. Maintain updated knowledge of insurance products, regulations, and process workflows. Evaluate the effectiveness of training through assessments, feedback, and performance monitoring. Coordinate with operations and quality teams to identify training gaps and design refresher modules. Prepare training schedules, manuals, modules, and presentations. Maintain training MIS, track attendance, and prepare training reports for management. Ensure 100% compliance with client and process standards. Support process transitions and implement best practices across teams. --- Requirements: Bachelor's degree (preferred in commerce, business, or insurance-related fields). 1 to 2 years of experience as a process trainer, preferably in the insurance domain (back office). In-depth knowledge of insurance processes, products, and compliance norms. Strong facilitation, presentation, and communication skills. Shift time - Day shift contact below:- HR Manager - Pinky Yadav Phone No - 7977519951 email - pinkyy@eosglobe.com Location - Noida & Thane Preferred candidate profile

Electrical Engineer

Thane

0 - 5 years

INR 1.5 - 2.5 Lacs P.A.

Work from Office

Full Time

Uninterruptible Power Supply (UPS) Responsibilities : Work closely with clients and sales teams to understand electrical requirements and specifications. Conduct electrical estimation for Uninterruptible Power Supply systems. Prepare technical documentation related to UPS systems. Collaborate with the sales team to provide accurate information for Tender Bidding. Skills Required: Basic Knowledge of Electrical systems and components. Familiarity with UPS technologies and configurations. Knowledge Of Electrical Instruments & Devices. Qualifications: Bachelors degree in Electrical or Electronics Engineering. Role & responsibilities Please contact on HR Aryan Janrao No- 9767553556 mail id - pinkyy@eosglobe.com

Team Lead

Noida, Greater Noida

1 - 6 years

INR 3.0 - 4.5 Lacs P.A.

Work from Office

Full Time

Job Title: Team Leader Inbound Customer Service (BPO) Location: [Noida sector 62] Department: Customer Service / Operations Reporting to: Assistant Operations Manager / Process Manager Work Type: Full-time / Rotational day Shifts Key Responsibilities: Manage and supervise a team of customer service representatives handling inbound calls. Monitor team performance against key metrics such as AHT, CSAT, FCR, and SLA. Conduct daily briefings, performance reviews, and feedback sessions. Handle escalated customer queries and resolve complaints effectively. Ensure adherence to process guidelines, quality standards, and compliance requirements. Drive team motivation, engagement, and continuous improvement initiatives. Analyze call reports and suggest process improvements. Coordinate with support teams like quality, training, and workforce management. Prepare and present performance reports to management. --- Key Skills & Competencies: Strong leadership and team management skills. Excellent verbal and written communication. Problem-solving and conflict resolution abilities. Customer-focused with a passion for service excellence. Ability to work under pressure and meet targets. undergraduate in any discipline. Minimum 12 years of experience in a BPO inbound process, with at least 1 year in a team leader/supervisory role. Please contact - Hr manager - Pinky yadav email- id - 7977519951

Hiring For Relationship Manager @Aditya Birla Process

Thane, Navi Mumbai, Mumbai (All Areas)

1 - 5 years

INR 3.0 - 7.0 Lacs P.A.

Work from Office

Full Time

ROLES & RESPONSIBILITIES: - Acquire clients per month through proactive prospecting and networking. Cross-sell a wide range of third-party investment products, including SIPs, Mutual Funds, Insurance, and Equity. Drive revenue generation from all products within sourced accounts, ensuring continued business growth. Build and maintain strong client relationships, understanding their needs and offering tailored investment solutions. Preferred Candidate Profile: Minimum 1 Year experience in sales, specifically in CASA, Insurance, Dmat, SIPs, or Mutual Funds. Strong communication and interpersonal skills with the ability to engage and build relationships with clients. Good knowledge of broking and operations within the financial services industry. Prior experience in the broking industry is a plus. Perks and benefits Huge Incentives and Appraisals. To schedule your interview send your CV through WhatsApp (number mentioned below) HR Saumya: 8263043709

AVP/ VP - Operations- Telesales

Thane

10 - 18 years

INR 25.0 - 30.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities We are seeking a dynamic and results-driven **AVP/VP of Operations** with a strong **Telesales background** to lead and optimize large-scale operations across multiple locations. The ideal candidate will have extensive experience in managing high-volume sales teams, driving operational efficiency, and implementing strategic initiatives to enhance performance and revenue growth. ### **Key Responsibilities:** - **Strategic Leadership:** Develop and execute operational strategies to optimize telesales performance across multiple locations. - **Process Optimization:** Identify and implement best practices to improve efficiency, productivity, and customer engagement. - **Team Management:** Lead, mentor, and manage large telesales teams, ensuring alignment with business objectives. - **Performance Metrics:** Monitor key performance indicators (KPIs) and drive continuous improvement initiatives. - **Budget & Cost Control:** Oversee budgeting, resource allocation, and cost management to maximize profitability. - **Compliance & Quality Assurance:** Ensure adherence to regulatory requirements and maintain high-quality service standards. - **Stakeholder Collaboration:** Work closely with senior leadership, sales, marketing, and customer service teams to drive business growth. ### **Qualifications & Experience:** - **Education:** Bachelor's/Masters degree in Business Administration, Operations Management, or a related field. - **Experience:** 12+ years in operations management, with at least 5 years in a leadership role within telesales. Candidates who have managed banking projects would be given preference. - **Skills:** Strong analytical, leadership, and communication skills with a proven track record of managing large-scale operations. Preferred candidate profile Domestic BPO experience in Banking Process

Senior Manager Business Development

Noida

5 - 10 years

INR 10.0 - 15.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Business Development role would be the primary role and would require a candidate who has ability to: Develop new business with existing clients to meet sales KRAs Identify growth opportunities in Indian geography, more specifically with regards to BPO assignments in South India Constantly identify new markets segments or potential clients within select industry verticals Extensive research on multiple verticals to track organic business opportunities. Achieve sales targets in line with organizations Annual Operating Plan (AOP). Should have a proven track record in Domestic BPO New Business Development Manage new client acquisition, which would require end-to-end handling like:- Comprehensive on-going research, sourcing leads, qualifying prospects, managing on-going engagement across various stages of technical due diligences / evaluations, commercial negotiations and contracting. Account Management role may have to be handled on need-basis & would require candidate who has: Ability to create long-term and trusting relationships with the clients. Ability to serve as the lead point of contact for all account management matters Ability to ensure timely & successful delivery of solns. according to customer needs and objectives Preferred candidate profile Experience in a Domestic BPO - mandatory

Malayalam Trainer

Bengaluru

1 - 6 years

INR 3.5 - 5.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities: Design and deliver engaging sales training programs for Malayalam-speaking agents. Conduct new hire training, refresher sessions, and upskilling workshops. Monitor and evaluate training effectiveness using metrics such as call quality scores, sales performance, and feedback. Collaborate with team leads and managers to identify training needs and performance gaps. Create training materials in Malayalam and English, including scripts, role plays, and call simulations. Provide individual coaching and feedback sessions to underperforming agents. Keep up-to-date with product knowledge, market trends, and sales techniques. Conduct floor support and on-the-job training (OJT) as needed. --- Required Skills: Excellent communication skills in Malayalam (verbal and written). Strong understanding of sales processes and BPO operations. Good facilitation and presentation skills. Ability to motivate and mentor diverse teams. Proficiency in using MS Office (Word, PowerPoint, Excel) and training tools. Strong analytical and problem-solving skills. Kindly contact below number - 7977519951 Hr - manager _ Pinky yadav Please share resume below id- Pinkyy@eosglobe.com

Malayalam Quality analyst

Bengaluru

1 - 6 years

INR 3.0 - 5.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities: Handle inbound/outbound calls audits from Malayalam-speaking customers. Resolve customer complaints and provide accurate information. Maintain records of interactions and follow-up on customer queries. Ensure customer satisfaction and build lasting relationships. Adhere to company policies, procedures, and compliance requirements. --- Required Skills: Fluency in Malayalam (mandatory), and basic English/Hindi is a plus. Good communication and interpersonal skills. Ability to handle pressure and work in a team. Basic computer knowledge (MS Office, CRM tools preferred). Willingness to work in rotational shifts (including weekends, if required). Please contact - 7977519951 Hr manager Pinky Yadav Please share resume below mail id- pinkyy@eosglobe.com

Learning And Development Manager

Thane

2 - 7 years

INR 8.0 - 10.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities : Needs Assessment: Conduct regular assessments of organizational and individual learning needs to identify skill gaps and development opportunities. Training Design and Development: Design and develop effective training programs, leveraging various methods like e-learning, workshops, and blended learning approaches. Program Implementation and Delivery: Implement and deliver the training programs, ensuring alignment with business objectives and learning outcomes. Evaluation and Measurement: Evaluate the effectiveness of training programs and make adjustments to improve outcomes. Kirk Patrick all levels of evaluation depending on the intervention. Stakeholder Collaboration: Collaborate with various stakeholders, including HR, business managers, etc. to ensure effective learning and development based on the domain, lob and nature of business. Key Requirements : Strong communication, interpersonal and presentation skills. Project Management Skills Knowledge of Learning and Development Principles Analytical mind-set to assess training needs and impact. Proficiency in using training content development tools and learning management systems (LMS). Ability to work in a fast-paced environment with cross-functional teams. Contact below :- Pinky Yadav HR Manager mob - 7977519951 Email- pinkyy@eosglobe.com

Hiring For Fresher- IDFC Bank-Kotak Bank || Voice process @Mumbai

Thane, Navi Mumbai, Mumbai (All Areas)

0 - 5 years

INR 1.25 - 3.75 Lacs P.A.

Work from Office

Full Time

* Avarage comms required * Unlimited incentives * Shift timing- 9:30-6:30 * Fresher & Exp both can apply * Qualification: Min HSC * Need immediate joiner. Required Candidate profile HSC or Any graduate / Under graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mahek :- 7559401618 (Call and What's app) Perks and benefits High Incentives and growth opportunities.

Customer service - TATA Motors (inbound Process) || HSC Pass @mumbai

Mumbai, Thane, Navi Mumbai

0 - 5 years

INR 1.25 - 3.5 Lacs P.A.

Work from Office

Full Time

Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Department:- TATA Motors - Customer Service, Inbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 + incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact person :- HR Mahek Mob No :- 7559401618

TATA Motors (Inbound process) || Insurance sales || HSC Pass Apply

Mumbai, Thane, Navi Mumbai

0 - 5 years

INR 1.25 - 3.5 Lacs P.A.

Work from Office

Full Time

Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Department:- TATA Motors - Customer Service, Inbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 + incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact person :- HR Mahek Mob No :- 7559401618

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Eureka Outsourcing Solutions

Eureka Outsourcing Solutions

Eureka Outsourcing Solutions

Outsourcing/Business Services

Springfield

50-100 Employees

30 Jobs

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Job Titles Overview

Quality Analyst (1)
Marathi- Hindi Call Center- Telecaller - Voice process (1)
Marathi-Hindi || BPO Voice Process || Call Center || Fresher-Exp (1)
Customer Relationship Manager (1)