156307 Customer Service Jobs

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0.0 - 2.0 years

0 - 2 Lacs

mumbai

Work from Office

Responsibilities - Respond to customer inquiries via phone, email, and live chat promptly and courteously. - Resolve product or service issues by clarifying the customers complaint, determining the cause, and selecting the best solution. - Process orders, forms, applications, and requests accurately. - Follow up on customer interactions to ensure their issues have been resolved. - Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system. - Escalate unresolved issues to the appropriate internal teams and follow up to ensure resolution. - Provide product and service information to customers and guide them through the purchasing process. - Ide...

Posted 17 hours ago

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3.0 - 6.0 years

0 - 3 Lacs

bengaluru

Work from Office

We are seeking a dynamic and result-oriented Senior Sales Executive to join our team. The ideal candidate will be passionate about real estate sales, customer engagement, and achieving targets while ensuring a smooth client experience. Key Responsibilities : Develop in-depth knowledge of assigned properties (training will be provided). Engage with potential customers through calls, messages, and follow-ups. Schedule, coordinate, and conduct site visits. Drive sales conversions and consistently achieve monthly targets. Maintain strong client relationships, ensuring satisfaction and repeat business. Share regular feedback on site visits, customer interactions, and conversions to management. Re...

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0.0 - 5.0 years

2 - 4 Lacs

mohali, chandigarh, kharar

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International Voice/ Non-voice roles for Freshers/Experienced both.! # Handle queries with accuracy and efficiency # Maintain high customer satisfaction # Identify and escalate issues when required Call/ WhatsApp - HR Priyanka @ 7037375529 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Face to Face interview in Mohali Perks and benefits Unlimited incentives Rotational shifts Cabs EPF

Posted 17 hours ago

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1.0 - 5.0 years

1 - 3 Lacs

bengaluru

Work from Office

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

Posted 18 hours ago

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1.0 - 2.0 years

3 - 6 Lacs

bengaluru

Work from Office

Role Overview: We are seeking a Holiday Sales Consultant to be the bridge between high-intent leads and unforgettable journeys. This is a consultative, customer-facing role where you'll engage with potential travelers, understand their aspirations, and guide them towards choosing the right immersive travel experience. Unlike transactional sales, this role demands relationship-building, storytelling, and the ability to position the emotional value of travel. You will not be a pushy salesperson you will be a trusted advisor, ensuring that every traveler feels informed, excited, and confident about joining our curated journeys. Role & responsibilities: Lead Engagement & Conversion: Manage high-...

Posted 18 hours ago

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1.0 - 5.0 years

1 - 3 Lacs

pathankot

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Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

Posted 18 hours ago

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0.0 - 4.0 years

0 - 0 Lacs

bangalore

Remote

Walk-in Interview Job Description Interview Date : Saturday, 11th October 2025 Interview Location : Jayanagar 4th Block, Bangalore Company : Bigbasket Job Location : Tin Factory, Bangalore Role : Chat Support Executive (Non-Voice Process) Job Highlights: Non-Voice Process (Chat Support Only) 6 Days Working | 1 Rotational Off Salary: 18,000 to 20,000 In-Hand + Incentives Work from Home option after 3 months No Cab Facility Languages : Excellent English is a must Key Responsibilities: Handle customer queries through chat and email professionally. Troubleshoot issues and provide accurate solutions. Maintain detailed records of customer interactions. Escalate unresolved queries to the concerned ...

Posted 19 hours ago

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1.0 - 6.0 years

2 - 3 Lacs

hyderabad

Work from Office

One of India's leading test prep companies is looking for an enthusiastic, energetic and a driven individual to join our team. Responsibilities include: Speaking to potential clients over the phone or in person or via text message/emails Explain details of courses/products Closing the sale through follow-ups Assisting students/parents in selecting the right course Showcasing products effectively Providing support to the clients Resolving conflicts Candidates are required to: make customers, clients, and potential clients feel welcomed and cared for have good communication skills (Face to face and Telephonic Conversations) be target driven have good negotiating skills be confident be able to ...

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1.0 - 4.0 years

4 - 8 Lacs

bengaluru

Work from Office

Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping an...

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3.0 - 5.0 years

5 - 9 Lacs

bengaluru

Work from Office

Job Requirements Act as the Voice-of-the-Customer for supporting customer needs to internal departments, and as the Face-of-TE to our customers by supporting daily inquiries regarding products, quotations, and overall business support issues (Identify areas of improvement based on customer feedback and assist in creating and implementing solutions.) Work closely with local Account Manager to drive growth in and around the local region. Work with other Inside Sales team members and Account Managers around the world to drive exceptional customer experiences both inside and outside of TE. Build and maintain strong business relationships with Customers to drive an exceptional Customer experience...

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2.0 - 7.0 years

4 - 7 Lacs

bengaluru

Work from Office

Responsibilities Coordinates customer/TE Products relationship. Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements. Creates and maintains customer orders in MRP system or provides direction for this Activity to designated staff member. Ensures compliance to Quality System for order management. Assists in streamlining order management systems. Works with Customer and Sales to prepare and monitor monthly sales forecast by customer and product. Solicits bookings to suppo...

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3.0 - 5.0 years

5 - 9 Lacs

bengaluru

Work from Office

Job Requirements Act as the Voice-of-the-Customer for supporting customer needs to internal departments, and as the Face-of-TE to our customers by supporting daily inquiries regarding products, quotations, and overall business support issues (Identify areas of improvement based on customer feedback and assist in creating and implementing solutions.) Work closely with local Account Manager to drive growth in and around the local region. Work with other Inside Sales team members and Account Managers around the world to drive exceptional customer experiences both inside and outside of TE. Build and maintain strong business relationships with Customers to drive an exceptional Customer experience...

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1.0 - 6.0 years

3 - 6 Lacs

bengaluru

Work from Office

Hiring for u shift with weekend off, looking for graduate fresher and experience candidate with good communication skills voice process uk shift manayata tech park salary:- 5.5 ctc and incetives ifinetretsted call kabiksha- 8951184961

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1.0 - 4.0 years

2 - 3 Lacs

navi mumbai, mumbai (all areas)

Work from Office

Greetings from Dyne Infotech!! We have below job openings for our USA Freight Forwarding Client located at Turbhe, Navi Mumbai. No of Openings - 2 Import Export Executive - 1 Accounts Executive - 1 Time - 6.30 PM TO 3.30 AM IST (MON TO FRI) Fresher will be considered with good communication skills & with relevant certification. EXPORT DOCUMENTATION SHIPMENT ENTRIES IN SOFTWARE SI VGM SUBMISSION, BL DRAFT COORDINATION & AMENDMENTS, TRACK & TRACE, SAILING INFORMATION & FINAL BL RELEASE, CUSTOMER SERVICE, etc. IMPORT DOCUMENTATION PRE ALERT WORKINGS, ARRIVAL NOTICE & DELIVERY ORDER, TRACK & TRACE, DEM DET INFO, CUSTOMER SERVICE, etc. ACCOUNTS Accounts Receivable, Accounts Payable, Bookkeeping, ...

Posted 19 hours ago

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1.0 - 6.0 years

2 - 5 Lacs

hyderabad

Work from Office

Job Description: Job Title: International Voice & Chat Process Executive Company: Top Multinational Company (MNC) Location: Hyderabad (Work from Office) Job Type: Full-Time Job Overview: A fast-growing global BPO is hiring experienced professionals for International Voice and Chat Process. This is an excellent opportunity for candidates with prior international customer service experience to grow within a professional and dynamic environment. Walk-in Interviews #102, 2nd floor, Moghal Emami Mansion, Veer Nagar, Opposite shadhan college, metro pillar 1085, Khairatabad, Hyderabad For Interview Scheduling, reachout our HR team * Sai : 8790010113 * Prathyusha : 8790033881 * Ravi : 8790044113 * D...

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0.0 - 5.0 years

2 - 3 Lacs

kolkata

Work from Office

Hiring Alert International Voice Process (UK Telecom Inbound Voice) Company Name: CogentHub Job Role: Customer Service & Upselling (Inbound UK Telecom) Location: 13th Floor, PS Srijan Tech Park, Near RS Software More, Salt Lake, Sector 5, Kolkata. Date of Joining: 13th October, Monday. How to Apply:Click on "Apply Now" or share your CV at 9748011777 (Malhar Ghoshal) Job Highlights: Profile: International Voice Process (Customer Support + Upselling) Process Type: Inbound UK Telecom Location: Kolkata (On-site) Shifts: Rotational (Any 9-hour shift between 12:30 PM 1:30 AM IST) Working Days: 5 Days a Week (2 Rotational Split Offs) Facilities: Home Drop Provided Salary: Freshers: 15,000 Monthly T...

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5.0 - 8.0 years

8 - 12 Lacs

mumbai

Work from Office

DESCRIPTION The Assistant Manager is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and Publisher advocacy that enables a remarkable customer experience. As a front line manager of ~100 associates, the Assistant Manager will regularly monitor key metrics for their team and provide coaching, guidance, and mentorship to achieve individual and team goals. The Assistant Manager is also responsible for interviewing, employee development, supporting training initiatives, process improvements, performance management and team engagement. Responsibilities Lead a team of Customer Service Agents Responsible for meeting wi...

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2.0 - 7.0 years

1 - 2 Lacs

faridabad

Work from Office

Role & responsibilities The Telecaller will be responsible for managing inbound and outbound communications with customers, addressing grievances via email, and efficiently channeling potential sales leads from IndiaMART to the sales team. This role requires excellent communication skills, attention to detail, and a proactive approach to resolving issues and generating sales opportunities. For further details call - 9540047106

Posted 19 hours ago

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2.0 - 7.0 years

3 - 7 Lacs

mumbai

Work from Office

Sr/Jr.Customer Service Executive acts as the primary point of contact for allocated customers, ensuring seamless coordination, execution of all shipment-related activities. Responsible for end to-end customer service, from booking and documentation.. Required Candidate profile MALE-GRADUATE/PG-02-08 years in Freight Forwarding experience in customer service within the freight forwarding or logistics industry. Strong knowledge of end-to-end shipment processes& documentation Perks and benefits NEED BOTH SENIOR AND JUNIOR LEVEL CANDIDATES

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7.0 - 12.0 years

5 - 10 Lacs

mumbai

Work from Office

SUMMARY About the client : A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Job Title: US Mortgage - Foreclosure Location: Hyderabad / Mumbai Shift : US Shift Mode : WFO 5 D...

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7.0 - 11.0 years

11 - 16 Lacs

gurugram

Work from Office

Job Summary: We are seeking a highly motivated Senior Manager to lead strategic initiatives, oversee operations, and drive organizational performance. The role involves managing cross-functional teams, setting business goals, ensuring operational excellence, and contributing to long-term growth strategies. Key Responsibilities: Lead business units or project portfolios, ensuring goals are met effectively. Develop strategic plans and align them with organizational objectives. Oversee team performance, budgets, and resource allocation. Build and maintain strong client, partner, and stakeholder relationships. Drive process improvements and implement best practices. Provide mentorship and leader...

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2.0 - 4.0 years

4 - 8 Lacs

bengaluru

Work from Office

Responsibilities: Provide expert guidance on TE Connectivity products and solutions to support customer projects and address their needs. Respond to customer inquiries via various channels like chats, calls, emails and web forms offering technical support and recommending suitable solutions. Generate high-quality opportunities by highlighting the value of TEs products and services to prospective customers. Build and maintain relationships with customers through regular touchpoints and follow-ups. Work with internal teams (sales, R&D, engineering, quality, customer service, production) to resolve technical queries and fulfill customer requests efficiently. Leverage in-depth knowledge of TE pr...

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2.0 - 4.0 years

4 - 8 Lacs

bengaluru

Work from Office

Job Overview Strengthens customer relationships by acting as a liaison between customer and any internal points of contact. Job Requirements Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required. Investigating credit and debit requests and queries to issue credit/debit as necessary. Answering technical queries from customers using online technical references and to offer alternatives using available resources. Driving corrective actions and improvement projects that will raise customer satisfaction levels. Desired Candidate Profile: Typically requires 2 or more years of related work experience. Experience in SAP and order manage...

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5.0 - 7.0 years

8 - 12 Lacs

bengaluru

Work from Office

Job Overview BU / FUNCTION DESCRIPTION Distribution Sales Leadis responsible for driving the channel business by managing Global, regional and local channel partners effectively in collaboration with Channel BU. ROLE OBJECTIVE DSM in INDUSTRIAL BU is responsible for growing TE Industrial sales and increase market share through the global Channel Partners branch offices, regional Channel Partners and local distributors at the POP and POS level in the assigned market, by account management. Strong and positive communication with the distributors is paramount in order to successfully train and support them so they can effectively sell the TE product. The job is to effectively negotiate with the...

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3.0 - 5.0 years

5 - 9 Lacs

bengaluru

Work from Office

Job Requirements Act as the Voice-of-the-Customer for supporting customer needs to internal departments, and as the Face-of-TE to our customers by supporting daily inquiries regarding products, quotations, and overall business support issues (Identify areas of improvement based on customer feedback and assist in creating and implementing solutions.) Work closely with local Account Manager to drive growth in and around the local region. Work with other Inside Sales team members and Account Managers around the world to drive exceptional customer experiences both inside and outside of TE. Build and maintain strong business relationships with Customers to drive an exceptional Customer experience...

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Exploring Customer Service Jobs in India

Customer service jobs in India are in high demand across various industries. With the rise of e-commerce, tech companies, and service-oriented businesses, the need for skilled customer service professionals has never been greater. In this article, we will explore the customer service job market in India, top hiring locations, salary ranges, career progression, related skills, and common interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

These cities are known for their vibrant job markets and have a high demand for customer service professionals.

Average Salary Range

The average salary range for customer service professionals in India varies based on experience levels. Entry-level positions can expect a salary range of INR 2-4 lakhs per annum, while experienced professionals can earn anywhere from INR 6-12 lakhs per annum.

Career Path

A typical career path in customer service may include roles such as Customer Service Representative, Team Leader, Customer Service Manager, and eventually Customer Service Director. Advancement in this field often involves gaining experience, developing strong communication skills, and taking on more responsibilities.

Related Skills

In addition to strong communication and problem-solving abilities, customer service professionals in India are often expected to have skills such as: - Multi-tasking - Empathy - Technical Proficiency - Conflict Resolution - Time Management

Interview Questions

  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize your workload when dealing with multiple customer inquiries? (basic)
  • What CRM software have you used in the past? (basic)
  • Describe a situation where you had to de-escalate a customer issue. (medium)
  • How do you stay updated on product knowledge to better assist customers? (basic)
  • What motivates you to work in customer service? (basic)
  • Have you ever had to handle a difficult coworker? How did you approach the situation? (medium)
  • How do you handle stress in a fast-paced customer service environment? (medium)
  • Can you provide an example of a time when you improved a customer service process? (medium)
  • What do you think are the most important qualities for a customer service professional to have? (basic)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to work with a team to solve a customer issue. (medium)
  • How do you handle feedback, both positive and negative, from customers? (basic)
  • What strategies do you use to ensure customer satisfaction? (basic)
  • Describe a situation where you had to think on your feet to resolve a customer issue. (medium)
  • How do you handle a high volume of customer inquiries in a short amount of time? (medium)
  • What do you think sets our company's customer service apart from others? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Can you provide an example of a time when you had to work with a dissatisfied customer to find a solution? (medium)
  • How do you handle repetitive tasks in your role as a customer service professional? (basic)
  • Describe a time when you had to communicate complex information to a customer in a clear and concise manner. (medium)
  • How do you handle a customer who refuses to follow company policies? (medium)
  • What do you think is the biggest challenge facing customer service professionals today? (advanced)

Closing Remark

As you explore customer service jobs in India, remember to showcase your communication skills, problem-solving abilities, and dedication to customer satisfaction during interviews. With the right preparation and a positive attitude, you can excel in this rewarding field. Good luck in your job search!

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