904 Customer Service Jobs
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3.0 - 7.0 years
Chennai, All india
On-site
As a Technical Customer Success Account Executive focusing on Revenue & Solutioning within the Workforce Optimization (WFO) domain, your role is crucial in identifying business opportunities, nurturing customer relationships, and expanding the customer base. Your primary objective is to convert prospects into long-term profitable clients through personalized attention and strategic planning. Your key responsibilities include: - Creating comprehensive business plans to achieve set goals and quotas - Managing the entire sales cycle, from prospecting to deal closure - Identifying and cultivating new sales leads through networking efforts - Collaborating with Pre-Sales Specialists to conduct pro...
Posted 7 months ago
18.0 years
Bengaluru, karnataka
On-site
Job Summary: We are seeking a Customer Service Representative (CSR) to provide exceptional support to our customers. The ideal candidate will have strong communication skills, a problem-solving mindset, and a commitment to delivering excellent service. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues efficiently and professionally. Process orders, returns, and exchanges as needed. Maintain customer records and update account information. Escalate complex issues to the appropriate department. Follow company guidelines and policies while h...
Posted 7 months ago
0 years
1 Lacs
Thiruvananthapuram pettah, thiruvananthapuram, kerala
On-site
We are seeking energetic and dependable Juice Counter Staff to prepare and serve fresh juices, shakes, and other beverages. The ideal candidate should ensure high standards of hygiene while delivering friendly and efficient customer service. Prior experience is preferred, but candidates with a positive attitude and willingness to learn are encouraged to apply. Key Responsibilities Prepare and serve fresh juices, shakes, and beverages as per standard recipes Maintain cleanliness and hygiene at the juice counter and surrounding work area Ensure the counter is well-stocked and properly organized Deliver prompt, friendly, and efficient service to customers Follow food safety and hygiene guidelin...
Posted 7 months ago
0 years
1 Lacs
Edappal, kerala
On-site
Job Description We are hiring motivated and reliable Juice Makers / Beverage Staff to prepare and serve fresh juices, shakes, and other beverages. The ideal candidate should maintain high standards of quality, hygiene, and customer service. Candidates with prior experience are preferred; however, enthusiastic freshers are also encouraged to apply. Key Responsibilities Prepare and serve fresh juices, shakes, and beverages as per quality standards Maintain cleanliness and hygiene at the workstation and surrounding area Provide friendly and prompt customer service Follow food safety and hygiene guidelines at all times Requirements Minimum 6 months of experience preferred; freshers can also appl...
Posted 7 months ago
2.0 years
2 - 3 Lacs
Calicut, kerala
On-site
Job Description We are seeking a proactive and student-focused Student Relations Executive to manage student communication, engagement, and support. The ideal candidate should have strong communication skills and a commitment to delivering a smooth and positive experience for students throughout their academic journey. Key Responsibilities Act as the primary point of contact for students via calls, emails, and messages Provide accurate information regarding courses, admissions, schedules, and examinations Address student queries promptly and ensure effective resolution of concerns Maintain and update student records, attendance, and feedback in the system Coordinate with faculty and internal...
Posted 7 months ago
1.0 - 6.0 years
1 - 7 Lacs
Hyderabad, Telangana, India
Remote
Candidate will be required to work different shifts. Provide first-level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications, and printer problems. Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide. Answer incoming customer phone calls and e-mail while providing superior customer service. Responsible for the ownership of incident creation, resolution, and closure. Utilize current problem and knowledge management software in accordance with standard operati...
Posted 7 months ago
3.0 years
1 - 2 Lacs
Eroor , kochi, kerala
On-site
Job Title: Pharmacy Assistant Overview Apollo Pharmacy is hiring a dedicated and customer-focused Pharmacy Assistant to support daily store operations. The role requires assisting pharmacists in dispensing medicines, managing inventory, handling billing processes, and ensuring a smooth and compliant customer experience. Key Responsibilities Support pharmacists in dispensing medications as per prescriptions Accurately manage billing, cash handling, and digital transactions Maintain inventory, including stocking, labeling, and tracking expiry dates Ensure the pharmacy is clean, organized, and compliant with hygiene standards Assist customers with basic queries and escalate concerns to the phar...
Posted 7 months ago
0 years
Gurugram, haryana
On-site
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology serv...
Posted 7 months ago
1.0 - 5.0 years
Pune, All india
On-site
As a US Customer Service Representative at UPS, your role will involve delivering exceptional customer support through live inbound and outbound calls. You will be assisting US-based customers with their logistics, shipping, tracking, and issue-resolution needs. It is essential to have strong communication skills, manage customer interactions professionally, and have prior experience in handling US customers. The ideal candidate will be fluent in English and demonstrate a customer-first mindset while adhering to UPS Logistics guidelines and service standards. Key Responsibilities: - Deliver efficient and professional voice support to US customers, addressing inquiries and resolving logistics...
Posted 7 months ago
3.0 - 7.0 years
Chennai, All india
On-site
As an Incident Management & Customer Support Specialist at our company, you will play a crucial role in managing and resolving incidents related to ATM services. Your responsibilities will include monitoring incidents, troubleshooting and resolving reported issues, escalating complex incidents to technical teams, tracking incident lifecycle, and creating and managing support tickets. You will be required to provide exceptional customer service across multiple channels such as phone, chat, and email, while ensuring accurate documentation of interactions and resolutions. Key Responsibilities: - Monitor, identify, and respond to incidents related to ATM services in a timely manner. - Perform in...
Posted 7 months ago
0.0 - 4.0 years
Bangalore, All india
On-site
You have the exciting opportunity to join Our International Voice Process Team at JobShop! As part of this team, you will be assisting customers from various countries, providing them with solutions and support. You can enjoy competitive salaries and great benefits by applying for this role today! Key Responsibilities: - Provide Domestic Tech Support in English and Hindi Work Location: Bengaluru, Whitefield Salary up to 30,000 per month Minimum 1 year experience is required - Handle International Technical Support (Non Voice) in US Shift Work Location: Bengaluru, Whitefield Salary up to 26,000 per month Minimum 1 year experience is required - Manage International Customer Support (Non Voice)...
Posted 7 months ago
3.0 - 7.0 years
Chennai, All india
On-site
As an Officer, Operations Support Analyst 1 at Citi, your role involves providing operations support services such as record/documentation maintenance, account maintenance, and imaging. Your main objective will be to offer day-to-day operations support in alignment with Citi's operations support infrastructure and processes. **Responsibilities:** - Execute Citis performance development framework responsibilities for directly managed staff. - Be responsible for Customer Service processing, understanding the end-to-end process, required controls, systems, and applications used, and stakeholders involved. - Proactively monitor service standards to improve compliance and the quality of services ...
Posted 7 months ago
1.0 - 5.0 years
Pune, All india
On-site
As a Sr Process Associate in Customer Service for an International Voice Process at a leading ITES company, your role is crucial in delivering exceptional customer experiences. You will handle inquiries, resolve issues, and provide comprehensive support via phone. If you have a passion for customer service, excellent communication skills, and thrive in a dynamic, 24x7 environment, we encourage you to apply. **Key Responsibilities:** - **Customer Inquiry Resolution:** Act as the first point of contact to respond to customer inquiries about products or services, provide information, and offer guidance over the phone. - **Issue Troubleshooting:** Troubleshoot and resolve various customer issues...
Posted 7 months ago
0 years
Gurugram, haryana
On-site
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology serv...
Posted 7 months ago
1.0 - 5.0 years
Chennai, All india
On-site
In this role, you will be responsible for supporting the installation, configuration, and maintenance of servers and networks. You will monitor system performance, troubleshoot issues, and assist with user account management and access control. Additionally, you will help implement security protocols and software updates while providing technical support to internal users. Key Responsibilities: - Support the installation, configuration, and maintenance of servers and networks. - Monitor system performance and troubleshoot issues. - Assist with user account management and access control. - Help implement security protocols and software updates. - Provide technical support to internal users. Q...
Posted 7 months ago
0 years
Delhi, delhi
On-site
Front Office Associate A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing? As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager with daily Front Office operations Provide prompt service and actively seek opportunities to d...
Posted 7 months ago
0.0 - 5.0 years
3 - 10 Lacs
Hyderabad, Telangana, India
On-site
We're looking for a Sales Officer to join our team, with a preference for candidates who are just starting their careers. This field-based role is perfect for a self-motivated individual who is eager to drive sales and build customer relationships. Key Responsibilities Sales & Marketing : You will be responsible for driving sales and marketing efforts. This involves meeting with potential clients, promoting products or services, and closing sales to meet targets. Field Operations : As a field-based role, you will be required to travel to different locations, using a two-wheeler for mobility to reach clients and cover your designated sales area efficiently. Communication : You will use your s...
Posted 7 months ago
0.0 - 5.0 years
3 - 10 Lacs
Gwalior, Madhya pradesh, India
On-site
We're looking for a Sales Officer to join our team, with a preference for candidates who are just starting their careers. This field-based role is perfect for a self-motivated individual who is eager to drive sales and build customer relationships. Key Responsibilities Sales & Marketing : You will be responsible for driving sales and marketing efforts. This involves meeting with potential clients, promoting products or services, and closing sales to meet targets. Field Operations : As a field-based role, you will be required to travel to different locations, using a two-wheeler for mobility to reach clients and cover your designated sales area efficiently. Communication : You will use your s...
Posted 7 months ago
0.0 - 5.0 years
3 - 10 Lacs
Gurgaon, Haryana, India
On-site
We're looking for a Sales Officer to join our team, with a preference for candidates who are just starting their careers. This field-based role is perfect for a self-motivated individual who is eager to drive sales and build customer relationships. Key Responsibilities Sales & Marketing : You will be responsible for driving sales and marketing efforts. This involves meeting with potential clients, promoting products or services, and closing sales to meet targets. Field Operations : As a field-based role, you will be required to travel to different locations, using a two-wheeler for mobility to reach clients and cover your designated sales area efficiently. Communication : You will use your s...
Posted 7 months ago
0.0 - 5.0 years
3 - 10 Lacs
Lucknow, Uttar pradesh, India
On-site
We're looking for a Sales Officer to join our team, with a preference for candidates who are just starting their careers. This field-based role is perfect for a self-motivated individual who is eager to drive sales and build customer relationships. Key Responsibilities Sales & Marketing : You will be responsible for driving sales and marketing efforts. This involves meeting with potential clients, promoting products or services, and closing sales to meet targets. Field Operations : As a field-based role, you will be required to travel to different locations, using a two-wheeler for mobility to reach clients and cover your designated sales area efficiently. Communication : You will use your s...
Posted 7 months ago
0.0 - 4.0 years
3 - 10 Lacs
Lucknow, Uttar pradesh, India
On-site
We're looking for a Customer Support Representative to be the main point of contact for our customers. This is an excellent opportunity for a recent graduate, as prior experience isn't required. You'll be responsible for providing high-quality customer service and ensuring a positive experience for every customer interaction. Key Responsibilities Customer Service : You will serve as the primary contact for customer inquiries, addressing their concerns and providing timely, accurate information. Problem Resolution : Listen to customer issues and work to find effective solutions to ensure satisfaction and maintain a positive relationship. Documentation : You'll use your knowledge of MS Office ...
Posted 7 months ago
0.0 - 4.0 years
3 - 10 Lacs
Kolkata, West bengal, India
On-site
We're looking for a Customer Support Representative to be the main point of contact for our customers. This is an excellent opportunity for a recent graduate, as prior experience isn't required. You'll be responsible for providing high-quality customer service and ensuring a positive experience for every customer interaction. Key Responsibilities Customer Service : You will serve as the primary contact for customer inquiries, addressing their concerns and providing timely, accurate information. Problem Resolution : Listen to customer issues and work to find effective solutions to ensure satisfaction and maintain a positive relationship. Documentation : You'll use your knowledge of MS Office ...
Posted 7 months ago
0.0 - 4.0 years
3 - 10 Lacs
Bhopal, Madhya pradesh, India
On-site
We're looking for a Customer Support Representative to be the main point of contact for our customers. This is an excellent opportunity for a recent graduate, as prior experience isn't required. You'll be responsible for providing high-quality customer service and ensuring a positive experience for every customer interaction. Key Responsibilities Customer Service : You will serve as the primary contact for customer inquiries, addressing their concerns and providing timely, accurate information. Problem Resolution : Listen to customer issues and work to find effective solutions to ensure satisfaction and maintain a positive relationship. Documentation : You'll use your knowledge of MS Office ...
Posted 7 months ago
0.0 - 4.0 years
3 - 10 Lacs
Ahmedabad, Gujarat, India
On-site
We're looking for a Customer Support Representative to be the main point of contact for our customers. This is an excellent opportunity for a recent graduate, as prior experience isn't required. You'll be responsible for providing high-quality customer service and ensuring a positive experience for every customer interaction. Key Responsibilities Customer Service : You will serve as the primary contact for customer inquiries, addressing their concerns and providing timely, accurate information. Problem Resolution : Listen to customer issues and work to find effective solutions to ensure satisfaction and maintain a positive relationship. Documentation : You'll use your knowledge of MS Office ...
Posted 7 months ago
0.0 - 2.0 years
3 - 10 Lacs
Thane, Maharashtra, India
On-site
We're looking for a Customer Support Representative to be the main point of contact for our customers. This is an excellent opportunity for a recent graduate, as prior experience isn't required. You'll be responsible for providing high-quality customer service and ensuring a positive experience for every customer interaction. Key Responsibilities Customer Service : You will serve as the primary contact for customer inquiries, addressing their concerns and providing timely, accurate information. Problem Resolution : Listen to customer issues and work to find effective solutions to ensure satisfaction and maintain a positive relationship. Documentation : You'll use your knowledge of MS Office ...
Posted 7 months ago
Exploring Customer Service Jobs in India
Customer service jobs in India are in high demand across various industries. With the rise of e-commerce, tech companies, and service-oriented businesses, the need for skilled customer service professionals has never been greater. In this article, we will explore the customer service job market in India, top hiring locations, salary ranges, career progression, related skills, and common interview questions.
Top Hiring Locations in India
- Bangalore
- Mumbai
- Delhi
- Pune
- Hyderabad
These cities are known for their vibrant job markets and have a high demand for customer service professionals.
Average Salary Range
The average salary range for customer service professionals in India varies based on experience levels. Entry-level positions can expect a salary range of INR 2-4 lakhs per annum, while experienced professionals can earn anywhere from INR 6-12 lakhs per annum.
Career Path
A typical career path in customer service may include roles such as Customer Service Representative, Team Leader, Customer Service Manager, and eventually Customer Service Director. Advancement in this field often involves gaining experience, developing strong communication skills, and taking on more responsibilities.
Related Skills
In addition to strong communication and problem-solving abilities, customer service professionals in India are often expected to have skills such as: - Multi-tasking - Empathy - Technical Proficiency - Conflict Resolution - Time Management
Interview Questions
- How do you handle irate customers? (medium)
- Can you give an example of a time when you went above and beyond for a customer? (medium)
- How do you prioritize your workload when dealing with multiple customer inquiries? (basic)
- What CRM software have you used in the past? (basic)
- Describe a situation where you had to de-escalate a customer issue. (medium)
- How do you stay updated on product knowledge to better assist customers? (basic)
- What motivates you to work in customer service? (basic)
- Have you ever had to handle a difficult coworker? How did you approach the situation? (medium)
- How do you handle stress in a fast-paced customer service environment? (medium)
- Can you provide an example of a time when you improved a customer service process? (medium)
- What do you think are the most important qualities for a customer service professional to have? (basic)
- How do you handle confidential customer information? (basic)
- Describe a time when you had to work with a team to solve a customer issue. (medium)
- How do you handle feedback, both positive and negative, from customers? (basic)
- What strategies do you use to ensure customer satisfaction? (basic)
- Describe a situation where you had to think on your feet to resolve a customer issue. (medium)
- How do you handle a high volume of customer inquiries in a short amount of time? (medium)
- What do you think sets our company's customer service apart from others? (medium)
- How do you handle a situation where you don't know the answer to a customer's question? (basic)
- Can you provide an example of a time when you had to work with a dissatisfied customer to find a solution? (medium)
- How do you handle repetitive tasks in your role as a customer service professional? (basic)
- Describe a time when you had to communicate complex information to a customer in a clear and concise manner. (medium)
- How do you handle a customer who refuses to follow company policies? (medium)
- What do you think is the biggest challenge facing customer service professionals today? (advanced)
Closing Remark
As you explore customer service jobs in India, remember to showcase your communication skills, problem-solving abilities, and dedication to customer satisfaction during interviews. With the right preparation and a positive attitude, you can excel in this rewarding field. Good luck in your job search!
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