2539 Solving Queries Jobs

HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. Salary- 15 To 20kctc ( In hand 12 to 16.8k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have college exams July & August are not eligible to apply. Should be versatile in nature Roles & Responsibilities Resolve customer queries over the call. Must be patient on call & calm mindset Must be learn & understand customer queries in easy going process. Good listener mean while listening queries & customer problem understanding. Mode Of Interview -Walk-in Interview. INTERVIEW ROUNDS - HR / OPERATION / VERSANT To get your Interview aligned can share their resume on the whatsapp number @6388849191( Ashish Shukla). NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE. Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)

Customer Support (WFH) Sector/ Industry - BPO 2 months contract role Responsibilities - Should be able to handle customer queries. Technical/System Requirements: System: Core i5 7th Gen or above, 8GB RAM Camera: Mandatory Internet Speed: Min 20Mbps

Role & responsibilities Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time. Record and categorize all customer interactions. Interact with internal department for query resolution, maintain regular follow-ups. Provide regular updates to the Customer for attempted open cases. Adhere to the servicing escalation matrix so that specified TATs are achieved. Preferred candidate profile Graduation. 0-1 year of experience. Good written and Verbal communication skills Experience with Similar Background Interested candidate can share their updated CVs at neha.singh@sharekhan.com or can directly connect on 8655403320

Responsibilities: * Manage online orders & deliveries * Resolve customer complaints promptly * Build strong relationships with customers * Provide exceptional after-sales service * Handle customer queries via email/chat Accessible workspace Women internal network Men as advocates of gender diversity

Hiring non voice process with 2–5 years of experience in customer support and Live chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Interested can share your resumes to Aparna(9172726408)

HIRING FOR BPO Voice Process - Min qualification - 12th & Immediate Joiners - Salary:- 10,700-14,500 for fresher & 12000-18000 for sales experienced in hand plus unlimited - FRESHERS ARE WELCOME - Having basic Knowledge of Computer - Fixed day shift Required Candidate profile Candidate should be willing to work from office. To schedule your interview send your CV through WhatsApp (number mentioned below) HR Akshada:- 9822472894 Perks and benefits Competitive Salary

Job Role - As an associate - Customer Support your primary responsibility is to ensure the satisfaction and loyalty of our cherished customers. Your role goes beyond merely addressing inquiries and resolving issues; you are a critical part of our customer experience, directly influencing the success of our company. Role responsibilities - Customer Engagement: Interact with customers through phone, live bus chat, and email to provide exceptional support during their commute. Issue Resolution: Respond promptly to customer inquiries, resolving concerns and ensuring a positive experience at all stages of the commute. Team Coordination: Collaborate with the team to coordinate workflows, ensuring a seamless support process. Positive Attitude and Expertise: Maintain a positive and empathetic approach, with in-depth knowledge of our business and industry updates. Enhancing the Cityflo Experience: Strive to exceed customer expectations and uplift the Cityflo experience by delivering exceptional hospitality and support.

5 days working Voice, chat, email Premium Domestic Process Location - Jaipur Average English and Typing skills 16 to 18 K CTC Easy selections. Contact - 8619132459 ( only whatsapp) Apply and Refer for this huge hiring ramp. Great opportunity.

We are Hiring Customer Support Executive with 2–5 yrs of experience who will Handle customer queries via call/email/chat, resolve issues, maintain records, and ensure satisfaction. Strong Hindi & English communication required.

We are hiring for Customer Support Executive for International Voice Process Rotational shift 5 days working 1 way cab facility undergraduate or graduate both can apply For Hsc with 6 months experience excellent communication HR Arti 9522754537

- Responsible for calling customers & answering their queries related to the product / services. - Keep records of calls & inquiries and note useful information; sending mails, updating data on computer & paperwork. Required Candidate profile - Must be confident in communicating over phone in English / Hindi / Regional Language. - One can operate computer with basic MS Office knowledge - Word, Excel

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR): Resolve customer issues within the first contact wherever possible. Response Time (TAT) Ensure timely responses across email, chat, and social media. Quality Score Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence Maintain shift discipline and punctuality. Daily Productivity Meet daily targets across channels (calls, chats, emails, and tickets). Escalation Rate Minimize avoidable escalations through proactive resolution. Repeat Rate Reduce repeat customer contacts by resolving issues completely. Reopen Rate Ensure accuracy and completeness to avoid ticket reopenings. Case Management—Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. **Kindly share your updated resume at priya.ramola@lenskart.com or whatsapp at 7011689338**

Process:- SBI Renewals Process | Voice Process -Fresher & Exp both can apply. -Salary: 14,500 In-hand -Role: Reminder Calls -Qualification: Minimum HSC -Comms: Average to Good -Shift: 9:30 AM - 6:30 PM -Week Off: Rotational Required Candidate profile Qualification: Min HSC To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Nisha:- 9763458943 (Call and What's app) Perks and benefits Benefits: Rotational Week off & Pick Up/Drop

Role & responsibilities Respond promptly and professionally to customer inquiries via phone, email, chat, or in person. Identify and assess customer needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain detailed records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines,and policies. Escalate unresolved issues to the appropriate internal teams. Stay updated on product knowledge, system updates, and company policies. Contribute to team efforts by achieving individual and team targets. Gather customer feedback and share it with relevant departments for continuous improvement. Required Qualifications: Bachelor's degree Proven customer support experience or experience as a client service representative. Proficiency in MS Office and/or customer support software. Language :English +(Kannada/Hindi /Bengali/Odiya) Work Location: [MRC Nagar] (Work from Office) Work Days: 6 Days a Week | No Night Shifts Career Gap: Applicants with a career gap of more than 6 months will not be considered Shift: Rotational Shift (Day shifts only) Gender: Male & Female (Both can apply) Key Skills: Excellent communication and interpersonal skills. Active listening and problem-solving abilities. Patience, empathy, and a customer-first attitude. Ability to multitask, prioritize, and manage time effectively. Team player with a positive attitude. If you are interested, kindly call Suganya 7305063682 Or share your CV at [suganya.v@sundirect.in / vishnupriya.r@sundirect.in/ vinothkumar.v@sundirect.in]

Role & responsibilities Manage a high volume of inbound customer calls ; optionally, make outbound calls for follow-ups or feedbackstrictly through voice communication Provide accurate information on products, services, procedures, or policies over the phone Resolve customer inquiries, complaints, and technical issues during voice interaction; escalate when needed Maintain detailed records of all call interactions in CRM or call logging systems Adhere to call scripts and call quality standards , while delivering empathetic and professional voice experiences Meet or exceed performance metrics such as Average Handling Time (AHT) , First Call Resolution (FCR) , and Customer Satisfaction (CSAT) scores Preferred candidate profile Prefered Immediate Joiners looking out only for Females experience : 6 Months to 1 year

Out to candidates to "Hire" For a New Process with an Urgent requirement| Customer Support - Non Voice / Voice | BPO | NOIDA & GURGAON | 5 Days | Sal 40k Greetings! We are looking for professionals who are searching for a job/career in Non voice & voice process for our clients, BPOs based out of Noida & Gurgaon. Jobs For All - Freshers OR Experienced. Company :US based MNC(International BPOs) with multiple offices in India. Process - Non Voice & Voice Process Location : Noida & Gurgaon Timings : DAY SHIFTS / US Shift Timings (Night Shifts) No Of Days : - 5 Days Multiple Processes: 1. Inbound Customer Service (Voice Process) |Freshers + Experienced| 2. Inbound Chat Process (Non Voice Process) |Freshers + Experienced| 3.Technical Support Voice and chat process. Salary: Minimum Salary - 21 K In Hand |+ PF + Incentives + Benefits (Hike Will Depend on last salary) Maximum Salary - 42 K In hand + PF + Incentives + Benefits (Hike Will Depend on last salary) Cab: Company is providing the cab services free of cost. Any UG/Grad Fresher or with Customer service can apply Job Responsibilities :- Attend customer queries through calls / Chat. Solve and record customer queries. Ensure customer satisfaction Contact Person: Call / Whatsapp HR.Deepika -7011274340 HR.Nidhi -8920149611 Note :Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Above Numbers Might Be Busy At Times. In case you find the number busy, Please whatsapp your details to us in the below format : Name: Contact Number: Qualification: Present Location : Regards Team Jobhunt

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limit: 20-38 Shift: (Day/ Night) Contact Rashmi- 7760984460 / 9900024811 / 9686454290

OVERVIEW As a Customer Support Advisor, you play a pivotal role in delivering outstanding customer service experiences. Your primary responsibility is to handle and process customer inquiries through email and live chat communication channels, ensuring the highest level of customer happiness and compliance with company policies and industry standards. Reporting to a Team Leader, youll be part of a team making our customers' experiences outstanding by handling and processing inbound customer service requests, helping to keep our processes running efficiently, and capturing all relevant information for our customer databases. Customer Service Advisors stay in the know about bet types, bet options, key events, and industry trends. KEY RESPONSIBILITIES Key responsibilities Competencies Customer focus Problem Solving & Investigative Efficiency & Speed Effective Communication Written & Verbal Technical Skills Strong numeracy skills Microsoft (Excel, Word, SharePoint) Outlook Ability to comprehend and source new information required to perform duties Knowledge & Experience Technical Ability & Computer Literacy High attention to detail in processing and interpreting information Values Collaboration (with other teams within Customer Operations and other departments) Resilience Ability to adhere to policies and compliance Attention to detail and Quality focus Productive Behavioral Competencies You succeed working in a structured environment i.e. KPI’s, Ongoing Chats, Calendar not set by you You’re passionate about working in a team that supports each other during busy periods, being the ultimate teammate You thrive working in a fast-paced Contact Centre environment and strive for continuous improvement through positive action You are customer-focused, show compassion, and put our customers’ needs first and last KPIs Adherence to all Contact Centre policies and processes Compliance with completing all Game On modules Compliance with QoS Rubrics framework Remain up to date across all CS communications in real-time Communicate and interact appropriately with all relevant stakeholders Experience Experience working within 24/7 operations. BENEFITS WE OFFER Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling. Career growth through Internal Mobility Programs . Comprehensive Health Insurance for you and dependents. Well-Being Fund and 24/7 Assistance Program for holistic wellness. Free Meals, Cab Allowance , and a Home Office Setup Allowance. Employer PF Contribution , gratuity, Personal Accident & Life Insurance. Sharesave Plan to purchase discounted company shares. Volunteering Leave and Team Events to build connections. Recognition through the Kudos Platform and Referral Rewards . WHY CHOOSE US Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India. ABOUT FLUTTER ENTERTAINMENT Flutter Entertainment is the worlds largest sports betting and iGaming operator with 13.9 million Average Monthly Players worldwide and an annual revenue of $14Bn in 2024. We have a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet. Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). In 2024, we were recognized in TIME’s 100 Most Influential Companies under the 'Pioneers' category—a testament to our innovation and impact. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game. Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed. FLUTTER ENTERTAINMENT INDIA Our Hyderabad office, located in one of India’s premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 900+ talented colleagues working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions. We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we’re dedicated to creating a brighter future for our customers, colleagues, and communities.

Role & responsibilities Floor Management Day to day operations management Customer Handling & Customer Service Coordination within department & different center-if required Coordination with Call Center Team Coordination with different types of center Time Management Escalation/Complaint Handling NPS Score Management Roaster Management Appointment Confirmation Calling & Management Front Office Management Doctors Coordination & Management Up selling & Cross Selling Team Management & Grooming Case Study Preparation Measures to prevent escalations & complaint Preferred candidate profile Graduate/Post Graduate Preferably from Hospital/Diagnostics who has Customer Service & Team Handling knowledge for more than 5 yrs & above Good Communication Skills Decision Making Skills

Customer Support Executive – International Voice Process Location: Bangalore Shift: US Shift (Night Shift) Working Days: 5 Days Working, 2 Days Off Package: Up to 5.75 LPA (42K In-Hand) Contact: HR Mayur – 7357769199

Voice process-responsible for solving queries of the US customers over the call related to telecom products and need to convince them to upgrade their telecom plans. blended process solving queries related to digital marketing plans Viraj @8294897343 Required Candidate profile 12th pass / Graduate / Diploma / Freshers & Experienced Communication & Soft Skills Fluent in English with strong verbal & written communication Active listening, empathy, and customer-focused mindset Perks and benefits Both ways Cabs IJP Incentives Referral Bonus

NIIT Customer Service Specialist (Voice Process – Night Shift) Location: Salt Lake City (Sector V), Kolkata Shift: Evening / Night (Oneside cab provided) CTC: 1.9 LPA Experience: 0–4 years (Freshers welcome) Process: Voice-only inbound HRO Customer Service If you're a 12th-pass (or awaiting 12th result) candidate with great spoken English and basic computer skills, this is a solid entry-level opportunity to start your career in customer service. Feel free to apply! All the best About the Role Join NIIT Learning Systems as a Customer Service Specialist for the HRO voice process. This is a night-shift, voice-only position, ideal for energetic communicators aiming to begin a career in the BPO/customer service domain. Eligibility Criteria Education: 12th pass (Higher Secondary) students or those awaiting 12th result are eligible . Graduation degrees (B.Com, B.A., BBA, B.Sc, BHM, B.Ed, etc.) are also accepted. Experience: Freshers as well as candidates with up to 4 years of experience Language Skills: Fluent verbal communication in English (India/US accent) Computer Skills: Basic proficiency in MS Office, typing, and navigating CRM tools Note: Undergraduates (currently pursuing graduation) are still welcome to apply—NIIT welcomes flexibility at the 12thpass level as well. The current public job listings reflect graduate eligibility, but internal HR confirmation indicates 12thpass applicants are considered. Key Responsibilities Handle inbound customer calls and resolve queries with professionalism Strive to achieve first-call resolution and high customer satisfaction Meet quality metrics: Average Handle Time (AHT) , CSAT , and compliance Document all interactions accurately and follow up as needed Identify opportunities to propose process enhancements Important Info This role is strictly night shift (voice-based) A one-side cab facility is provided Please apply only if you are comfortable with night shifts How to Apply Interested? Send your updated resume to: Jasleen.2.Kaur@niitmts.com Or WhatsApp: 7042458078 Why Join NIIT? Structured career growth with upskilling and training Performance-based incentives and a supportive work culture Five-day work week (weekends off) Employee-centric and collaborative environment

Responsibilities: * Manage customer queries via phone& chat * Maintain high retention rates through excellent service * Handle customer requests with empathy & efficiency * Language preference - Hindi, Kannada, Telugu, Malayalm and Tamil with English Work from home

* we are hiring for customer service * Graduation is mandatory * 6 days working 1 week off (Rotational off) * Good communication * fresher /Experience both are eligible * Contact - HR shraddha +91 94797 16943