6192 Solving Queries Jobs

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4.0 - 9.0 years

6 - 9 Lacs

hyderabad

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Handling Existing Clients, Followup on collections, Maintaining MIS Reports, Coordinating with Banks, Coordinating with legal and sales team, Regular work progress updates to clients. Note: Real estate experience is mandatory. Call: 8977756377 - HR

Posted 15 hours ago

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0.0 - 4.0 years

2 - 6 Lacs

hyderabad

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We are looking for a highly skilled and experienced professional to join our team as a Sky Service Cards - RM-Sky Channel-Contact Centre Inbound in Kotak Mahindra Bank Limited. The ideal candidate will have a strong background in customer service and sales, with excellent communication and problem-solving skills. Roles and Responsibility Handle inbound calls from customers and provide timely and effective solutions to their queries. Respond to customer complaints and concerns professionally and courteously. Provide product information and promote banking services to customers. Collaborate with internal teams to resolve customer issues and enhance overall customer experience. Maintain accurat...

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0.0 - 2.0 years

1 - 2 Lacs

chennai, coimbatore, bengaluru

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Handling Customer queries regarding glass fitting Fixing / Replacing Car Glass or Glass Fitting Maintaining store hygiene Removing damaged glass, moulds, seals and trim from window frames in vehicles. Fresher can apply Required Candidate profile Strong leadership & management skills Excellent problem-solving & decision-making skills Any/ITI or Diploma Preferred 0 to 2+ years Exp in the automotive industry or service industry is preferred

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2.0 - 7.0 years

2 - 4 Lacs

bengaluru

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Maintaining the existing customer base and increasing sales by identifying, visiting and winning new business opportunities in conjunction with branch staff and regional manager. Required Candidate profile Strong leadership & management skills Excellent problem-solving & decision-making skills Diploma / Graduate 2 to 7 years Exp in the automotive industry or service industry is preferred

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2.0 - 7.0 years

2 - 4 Lacs

hyderabad, chennai, coimbatore

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Maintaining the existing customer base and increasing sales by identifying, visiting and winning new business opportunities in conjunction with branch staff and regional manager. Required Candidate profile Strong leadership & management skills Excellent problem-solving & decision-making skills Diploma / Graduate 2 to 7 years Exp in the automotive industry or service industry is preferred

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1.0 - 5.0 years

1 - 3 Lacs

chennai

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We are looking for an enthusiastic Customer Support Executive to join our call center team in Chennai. The ideal candidate should have excellent communication skills in Hindi and English , with prior experience handling inbound service-based calls . Key Responsibilities Handle inbound customer service calls efficiently and professionally. Address customer inquiries, complaints, and service requests. Maintain accurate records of customer interactions and follow up as required. Deliver a positive customer experience through clear and empathetic communication. Work collaboratively with internal teams to resolve customer issues quickly. Required Skills & Qualifications Minimum Experience: 6 mont...

Posted 16 hours ago

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0.0 - 4.0 years

2 - 3 Lacs

bangalore rural, bengaluru

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Greeting from IGT Solutions We are hiring for Chat Process and looking for immediate Joiners Interested candidates can directly be walk-in to our office. Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Center policies and procedures Completes any work as assigned by Management Knowledge, Skills and Other Abilities: Strong process orientation High energy...

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1.0 - 6.0 years

3 - 8 Lacs

ahmedabad

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Service Advisor Exp. - 1 -year minimum City - Ahmedabad Qualification - Any Vacancies - 10 Apply

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0.0 - 3.0 years

1 - 2 Lacs

lucknow

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HELLO, JOBSEEKERS! Greetings from Shining Stars. Inviting applications for Customer Care Executive Profile for one of the BPO at Lucknow Location. Profile - Domestic Process Shifts- Day Shifts/Rotational Shifts Working Days- 6 days Salary- Upto 17k ctc Location- Gomtinagar Any 12th pass-out with excellent English communication can apply. Note-Kindly go through the Job Description before applying. Do not apply if you're not well-versed in spoken English. What you'll do- Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge ...

Posted 17 hours ago

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1.0 - 5.0 years

4 - 5 Lacs

hyderabad

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Hi Jobseekers ! Greetings from ShiningstarsITPL! We are hiring for International Customer Care Executive Profile in Hyderabad location! PROFILE :INTERNATIONAL CUSTOMER CARE EXECUTIVE SALARY : Upto 4.5 Lpa for experienced Minimum 1 year of experience in International Customer Service profile is mandatory. 5 days working and one way cab facility. Roles and Responsibilities: Handle inbound and outbound voice calls from international customers. Provide real-time support and accurate information about products or services. Resolve customer complaints, issues, and queries efficiently and professionally. Ensure first-call resolution (FCR) and maintain high customer satisfaction (CSAT). Communicate ...

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1.0 - 2.0 years

0 - 2 Lacs

thane, mumbai (all areas)

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1) Responsibilities: a) Resolving Customer Issues: Customer Service Executives handle customer inquiries, complaints, and requests. They aim to resolve issues promptly and efficiently. b) Liaison with Other Departments: They collaborate with sales, production, and global logistics teams to ensure timely and cost-effective customer service. c) Inventory and Order Management: Prioritizing orders, adjusting schedules, and ensuring efficient scheduling and routing for on-time deliveries. d) Budget Management: Managing the market budget for logistics operations. e) Customer Collaboration: Establishing a strong customer collaboration process. f) Reporting: Providing regular reports to the Area Vic...

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0.0 - 4.0 years

3 - 4 Lacs

pune

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KEY RESPONSIBILITIES Handle customer queries and complaints via calls, emails, chat, and social media. Identify customer needs and provide accurate information and effective solutions. Manage orders, exchanges, refunds, and ensure timely resolution. Maintain detailed records of customer interactions and follow company communication policies. Meet sales and service targets while creating positive customer experiences. Generate leads and build long-term customer relationships. Go the extra mile to enhance customer satisfaction and build customer love. KEY SKILLS & BASIC QUALIFICATIONS Excellent verbal communication skills. Ability to handle phone inquiries and provide effective solutions. Goal...

Posted 19 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

mohali, chandigarh, zirakpur

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WORK FROM OFFICE!! Deal with customers through chat / voice Handle queries with accuracy and efficiency Maintain high customer satisfaction Identify and escalate issues when required Call/ WhatsApp - HR SHIVAKSHI 7060788176 Required Candidate profile Excellent English Communication skills Rotational shifts - 9 hrs. UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! should be available for Face to Face interview Perks and benefits Cab facility 5 Days working Great Incentives!

Posted 20 hours ago

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0.0 - 2.0 years

1 - 2 Lacs

noida

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Roles and Responsibilities Handle customer complaints professionally, ensuring timely resolution and high levels of customer satisfaction. Provide excellent inbound customer service through phone calls, emails, or chats to resolve customer queries and concerns. Maintain accurate records of all interactions with customers using CRM software (e.g., Salesforce). Handle the agreements professionally

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0.0 - 1.0 years

2 - 3 Lacs

gurugram

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1. Assist in managing day-to-day operations and ensure smooth functioning of the healthcare facility. Communicate with patients and healthcare providers to ensure a high level of customer satisfaction. Communicate effectively with internal teams.

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1.0 - 6.0 years

3 - 8 Lacs

bengaluru

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Job Title: Customer Service Representative Job Location: Bangalore Job Summary: We are looking for a friendly, detail-oriented Customer Service Representative to join our team. This position requires someone with excellent communication skills, a customer-centric attitude, and a problem-solving mindset. As a Customer Service Representative , you will be responsible for interacting with customers via phone, email, chat, or social media to resolve inquiries, assist with issues, and ensure a positive customer experience. Key Responsibilities: Respond to customer inquiries promptly and professionally via various channels (phone, email, live chat, etc.). Provide accurate product or service inform...

Posted 21 hours ago

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0.0 - 5.0 years

2 - 6 Lacs

pune

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Greetings from KVC CONSULTANTS LTD HIRING FOR LEADING ITES MNCs - INTERNATIONAL Voice / Blended in Pune. NEED EXCELLENT ENGLISH COMMUNICATION SKILLS,NEED IMMEDIATE JOINERS Job Description: >>International Voice Process (Magarpatta ) ELIGIBLE-- UG/GRADUATES with good communication skills Minimum 1 Year of INTERNATIONAL VOICE experience required. SALARY UPTO Rs 6.30 LPA Minimum 1 Year of International Voice Exp required 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE /// ROTATIONAL SHIFTS ---------------------------------------------------------------------------------------------- >> International Voice Process Customer support (Viman Nagar) US Process For Freshers WALK-IN INTERVIEW ELIGIBLE-- GR...

Posted 21 hours ago

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1.0 - 4.0 years

4 - 9 Lacs

chandigarh

Work from Office

Roles & Responsibilities: > Monitoring the clients' performance in terms of the given matrices, >Driving growth in NPS through building rapport with the clients >Determining bottlenecks and coming up with possible solutions. > Setting up and automating MIS reports which can be sent to the clients >The candidate should have good communication skills (both written and verbal) and hands on knowledge in MSEXCEL is mandatory.

Posted 22 hours ago

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1.0 - 6.0 years

4 - 6 Lacs

bengaluru

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Excellent communication Hiring for ug or graduate Fresher or exp can apply Salary 24K to 6.5LPA 5 days working 2 days off Call TARA@7019561979

Posted 22 hours ago

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0.0 - 2.0 years

2 - 2 Lacs

chennai

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Hiring for Customer Support Executives - Domestic Process Work from office Location: Perungudi, Chennai Details : Shift: 9 Hours, Day Salary: 15k - 17k Inhand (Depends) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Bhavya: 9599101610 for more details ** ALL INTERVIEWS WALK IN at Chennai Branch **

Posted 1 day ago

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0.0 - 3.0 years

1 - 2 Lacs

kolkata

Work from Office

Hiring for Customer Support Executives (Bengali)- Domestic Process Work from Office Location : New Town, Kolkata Shift : Day Details : 6 Days Working (1 Rotational off) Salary: 15k In-hand (Freshers can apply) Roles and Responsibilities Provide online support for customers on chats and calls. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Satrupa: 6203099152 for more details. ** ALL INTERVIEWS WALK IN at Kolkata Branch...

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1.0 - 6.0 years

3 - 3 Lacs

bengaluru

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Were Hiring Voice Customer Support Executive Join our dynamic team in Bangalore and take your customer service career to the next level! Role: Voice Customer Support Executive Location: Bangalore (Work from Office) Experience: Minimum 1 year in Customer Support Qualification: Minimum 12th Pass Shift: Day Shift | 6 Days Working CTC : Up to 27k Mode: Work from Office Joining: Immediate If you have strong communication skills and enjoy assisting customers over calls, this is the role for you. Contact: Ingita- 9251688429

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1.0 - 6.0 years

2 - 3 Lacs

bengaluru

Work from Office

Were Hiring Non-Voice Customer Support Executive (Email Support) Looking for a great opportunity to start or grow your career in customer service? Join our dynamic team in Bangalore! Role: Non-Voice Customer Support Executive (Email Support) Location: Bangalore (Work from Office) Experience: Freshers can apply | Candidates with minimum 1 year in Customer Support preferred Qualification: Minimum 12th Pass Shift: Day Shift | 6 Days Working CTC : Up to 25k Mode: Work from Office Joining: Immediate If you have good written communication skills and a passion for helping customers, wed love to hear from you! Contact: Sukanya- 9251688422

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1.0 - 6.0 years

4 - 4 Lacs

bengaluru

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Role: International Chat Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Insha- 9251688425

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0.0 - 5.0 years

2 - 4 Lacs

navi mumbai, bengaluru, mumbai (all areas)

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Resolving customer queries over voice Salary upto 4.5LPA Fresher & Experience both welcome 5|6 Days working Rotational Shifts|Day Shifts Interested Candidates Whatsapp HR Anamika- 8905739266

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Exploring Solving Queries Jobs in India

The job market for solving queries roles in India is thriving, with many companies looking for skilled professionals who can effectively address customer inquiries and resolve issues. This article will provide an overview of this job market, including top hiring locations, average salary range, career progression, related skills, and interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

Average Salary Range

The average salary range for solving queries professionals in India varies based on experience level: - Entry-level: INR 2.5-4.5 lakhs per annum - Mid-level: INR 5-8 lakhs per annum - Experienced: INR 8-15 lakhs per annum

Career Path

A typical career path in solving queries may include roles such as: - Customer Support Executive - Customer Support Specialist - Customer Support Manager - Customer Support Director

Related Skills

In addition to solving queries, professionals in this field may benefit from having skills such as: - Excellent communication skills - Problem-solving abilities - Customer service orientation - Knowledge of CRM software - Multitasking capabilities

Interview Questions

  • What strategies do you use to effectively solve customer queries? (basic)
  • How do you handle difficult customers or situations? (medium)
  • Can you provide an example of a challenging query you successfully resolved? (medium)
  • How do you prioritize and manage multiple queries simultaneously? (basic)
  • What metrics do you use to measure your success in resolving queries? (advanced)
  • How do you stay updated on product/service knowledge to better assist customers? (basic)
  • Explain a time when you had to escalate a query to a higher authority. (medium)
  • How do you handle sensitive customer information to ensure privacy and security? (medium)
  • What steps do you take to follow up with customers after resolving their queries? (basic)
  • Can you walk us through your approach to training new team members on query resolution? (advanced)
  • Describe a time when you had to think outside the box to solve a particularly challenging query. (medium)
  • How do you adapt your communication style when dealing with different types of customers? (basic)
  • What role do you think technology plays in enhancing the query resolution process? (medium)
  • How do you handle a situation where you are unsure about the answer to a customer query? (basic)
  • Explain a time when you had to de-escalate a tense customer interaction. (medium)
  • What do you think are the key qualities of a successful solving queries professional? (basic)
  • How do you ensure that you meet or exceed customer satisfaction targets? (medium)
  • Can you discuss a time when you had to collaborate with other departments to resolve a customer query? (medium)
  • How do you keep yourself motivated during high-stress periods of handling multiple queries? (basic)
  • Explain a situation where you had to deal with a technical query beyond your expertise. How did you handle it? (advanced)
  • What tools or software do you find most useful in managing and resolving customer queries? (medium)
  • Describe a time when you had to provide feedback to improve the overall query resolution process. (medium)
  • How do you prioritize between resolving an urgent query and following up on a pending query? (basic)
  • Can you share a successful strategy you implemented to reduce the number of repetitive queries from customers? (advanced)

Conclusion

As you prepare for interviews in the solving queries field, remember to highlight your problem-solving skills, customer service orientation, and ability to handle challenging situations with ease. By mastering these interview questions and showcasing your expertise, you can confidently apply for roles in this dynamic and rewarding field. Good luck in your job search!

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