7934 Solving Queries Jobs

Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

0.0 - 2.0 years

1 - 2 Lacs

mumbai, navi mumbai, mumbai (all areas)

Work from Office

Process- ETLI IB Process Experience- fresher/experience Good communication skills Salary: 15k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millennium Business Park, Sector 1, Mahape Navi Mumbai 400710 More Detail Contact HR Mahek - 7030021782 (WhatsApp/Call)

Posted 13 hours ago

AI Match Score
Apply

0.0 - 2.0 years

1 - 2 Lacs

gurugram

Work from Office

Key Responsibilities: Handle inbound and outbound calls. Provide accurate information about tests, appointments, reports, services etc. Maintain call logs and update CRM systems Coordinate with internal departments. Handle Chats over social media

Posted 14 hours ago

AI Match Score
Apply

1.0 - 3.0 years

2 - 3 Lacs

hyderabad

Work from Office

Hi Jobseekers Greetings WE ARE HIRING FOR INTERNATIONAL VOICE PROCESS AT HYDERABAD LOCATION ANY UG / GRADUATE / WITH 6 MONTH EXPERIENCE OF INTERNATIONAL VOICE PROCESS Job Title: Customer Service Executive ANY UG / GRADUATE WITH 6 MONTH EXPERIENCE CAN APPLY SALARY - UPTO 3 LPA ( depending upon last drawn SHIFT HOURS -Rotational shifts (Day & Night) Working Days: 5 days working with 2 days rotational off Roles & Responsibilities Serve as the primary point of contact for B2B customers via Voice and Provide timely, accurate, and professional support in line with defined SLAs. Take complete ownership of customer interactions with a proactive problem-solving approach. Handle sensitive customer con...

Posted 14 hours ago

AI Match Score
Apply

0.0 - 3.0 years

1 - 3 Lacs

hyderabad

Work from Office

||We are Hiring for Domestic Voice //Non Voice & International Voice Process|| Immediate Joiners|| Position 1: Customer Support Executive Voice Process Job Type: Customer Support Voice Process Day Shift (Any 9 hours between 8 AM 8 PM) Eligibility: Qualification: Intermediate & Above (Candidates pursuing higher education & B. Pharmacy are eligible) Experience: Freshers & Experienced both welcome Languages: English & Hindi (Mandatory) Regional language proficiency is an added advantage Work Details: 6 Days Working 1 Rotational Week Off Day Shift Only Salary Package: Freshers: 15,000 Take Home Experienced: 19,000 CTC | 14,500 Take Home Transport Allowance: 2,000 Responsibilities: Handle inbound...

Posted 15 hours ago

AI Match Score
Apply

0.0 - 3.0 years

2 - 2 Lacs

hyderabad/secunderabad

Hybrid

10th, 12th Pass candidates can apply English, Hindi & Telugu Possess good communication skills, both oral and written Required Candidate profile Have a good attitude Flexible for Rotational Shifts Rotational off No BE, BTech, MBA Candidate PG (May consider if you have BPO work experience)

Posted 16 hours ago

AI Match Score
Apply

0.0 - 3.0 years

1 - 3 Lacs

mumbai, thane, mumbai (all areas)

Work from Office

Process: Pure Customer Service - Inbound Process Qualification: HSC / Graduate Freshers welcome Good Eng comm. is mandatory Salary: 16K In-Hand | 20K CTC Any 9hr shift 9:00AM - 9:00PM | 1 rotational off Interview Rounds: HR - Ops - AMCAT Required Candidate profile Qualification: HSC / Graduate Good Eng comm. is mandatory Location: Wagle Estate, Thane To Apply / Contact For more information Conatct on: HR Rashi - 7030022509 Perks and benefits High Salary Package !

Posted 16 hours ago

AI Match Score
Apply

0.0 - 3.0 years

1 - 2 Lacs

noida

Work from Office

Hi Jobseekers! Greetings from ShiningstarsITPL!! We are hiring for Part Time Non Voice Customer Service Executive in Noida location ! Job Title: Non-Voice Support Service Executive (Part-Time) Job Type: Part-Time Eligibility : Freshers and experienced candidates can apply Graduates and undergraduates are eligible Basic computer knowledge required Good written communication skills in English Work Shifts: Morning Shift: 9:00 AM 2:00 PM Evening Shift: 6:00 PM 11:00 PM Cab Facility: One-way cab facility available during odd hours Salary: CTC: 13,500 per month In-hand Salary: 10,800 per month Roles & Responsibilities: Handle customer queries through chat, email, or ticketing systems Provide accur...

Posted 16 hours ago

AI Match Score
Apply

0.0 - 2.0 years

1 - 2 Lacs

noida

Work from Office

Hi Jobeekers Greetings We ARE HIRING FOR PART TIME- CHAT PROCESS AT NOIDA LOCATION . ANY UG / GRADUATE / FRESHER & EXPERIENCE CAN APPLY Job Type: Part-Time Eligibility Criteria: Undergraduate / Graduate candidates Freshers & experienced candidates are welcome Good communication skills are mandatory Job Responsibilities: Handle assigned tasks efficiently Maintain clear and professional communication Follow company guidelines and work processes Ensure timely completion of duties during the shift Shift Timings: Morning Shift: 9:00 AM 2:00 PM Evening Shift: 6:00 PM 11:00 PM Working Days : 6 days a week Salary Package : CTC: 13,500 In-hand Salary: 10,800 For applying call or drop resume on 915166...

Posted 16 hours ago

AI Match Score
Apply

1.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, kalyan

Work from Office

Hiring for Uber CSR process Airoli 24*7 shift 2 Rotational off HSC or Grad Exp Minimum 1yrs of chat experience Salary upto 26k in hand +1500 Travelling allowance Regards, HR PRIYA 9136585233 priya@careerguideline.com

Posted 17 hours ago

AI Match Score
Apply

0.0 - 2.0 years

2 - 3 Lacs

bengaluru

Work from Office

•Serve as first point of contact for customers •Provide clear information abt our products •Assist customers with onboarding •Troubleshoot product related issues •Maintain accurate logs of interactions using CRM tools •Resolution of support tickets Required Candidate profile •Communication skills in English , Kannada, Tamil or Hindi •Strong interpersonal and problem-solving skills •Graduate in any discipline (prefer in education, communication or tech-related fields)

Posted 17 hours ago

AI Match Score
Apply

0.0 - 2.0 years

2 - 3 Lacs

hyderabad

Work from Office

Key Responsibilities: Manage customer interactions through PulseUp CRM and update all customer communication accurately. Handle inbound and outbound calls regarding service reminders, follow-ups, and feedback collection. Coordinate with the service team to ensure timely vehicle delivery and service updates. Address customer queries, concerns, and escalate issues to seniors when required. Maintain customer satisfaction scores (CSI) by providing a positive customer experience. Track and monitor customer appointments, service reminders, and follow-up schedules. Prepare daily/weekly reports related to customer interactions, feedback, and follow-ups. Ensure timely closure of all open customer com...

Posted 17 hours ago

AI Match Score
Apply

15.0 - 23.0 years

35 - 50 Lacs

bengaluru, mumbai (all areas)

Work from Office

Understanding of real estate customer life cycle & RERA regulations Expertise in CRM Systems Experience in handling multiple residential projects and high value customers Design SOPs for CRM Lead and manage CRM team coordinate with inter departments

Posted 18 hours ago

AI Match Score
Apply

0.0 - 5.0 years

2 - 5 Lacs

pune

Work from Office

Urgent Opening for Education Counsellor / Academic Counsellor Salary: 20,000 To 36,000CTC Performing counselling for interested candidates by making outbound calls. For more information Apply Now... Required Candidate profile Qualification: Any Graduate Job Location: Baner To schedule your interview send your CV through WhatsApp (number mentioned below) Mangesh:7030023116 Perks and benefits Performance Bonus and growtrh opportunities.

Posted 18 hours ago

AI Match Score
Apply

1.0 - 3.0 years

1 - 3 Lacs

mehsana

Work from Office

Build and maintain positive relationships with customers,Handle customer inquiries via call email in person,Resolve customer complaint efficiently professionally Follow up with customer to ensure satisfaction Coordinate with internal teams to meet.

Posted 18 hours ago

AI Match Score
Apply

0.0 - 4.0 years

1 - 3 Lacs

hyderabad

Work from Office

||We are Hiring for International Voice Process & Domestic Voice /Non Voice|| Immediate Joiners|| Job Description 1 Customer Support Executive Voice Process Location: Hitech City, Hyderabad Shift: Day Shift (8 AM 8 PM, any 9-hour shift) Working Days: 6 Days Working | 1 Rotational Week Off Transport Allowance: 2,000 per month Joining: Immediate Joiners Preferred Eligibility: Qualification: Intermediate & Above (Pursuing Higher Education & B.Pharmacy candidates can apply) Languages: English & Hindi (Regional language is an added advantage) Experience: Freshers & Experienced Salary Package: Freshers: 15,000 Take Home Experienced: 19,000 CTC | 14,500 Take Home Roles & Responsibilities: Handle in...

Posted 18 hours ago

AI Match Score
Apply

0.0 - 5.0 years

2 - 5 Lacs

greater noida

Work from Office

Urgent Opening for Education Counsellor / Academic Counsellor Salary: 20,000 To 350,000 CTC Performing counselling for interested candidates by making outbound calls. For more information Apply Now... Required Candidate profile Qualification: Any Graduate Job Location: Greater Noida To schedule your interview send your CV through WhatsApp (number mentioned below) Mangesh::7030023116 Perks and benefits Performance Bonus and growth opportunities.

Posted 19 hours ago

AI Match Score
Apply

0.0 - 3.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

Work from Office

Customer Support Executive - SBI Renewal Process Qualification:MIn. HSC Pass Exp.: Freshers can apply Avg. comm. skills required Shift: 9:30AM - 6:30PM 6 days work | Rotatinal Off Salary: 14,500 In-hand Immediate Joiners Preferred Required Candidate profile Qualification:MIn. HSC Pass Exp.: Freshers can apply Avg. comm. skills required Location: Turbhe, Navi Mumbai More Detail Call: HR Neha - 8637721095 Perks and benefits Career Growth Opportunity !

Posted 19 hours ago

AI Match Score
Apply

0.0 - 3.0 years

1 - 4 Lacs

mumbai, thane, navi mumbai

Work from Office

Process:- SBI Renewals Process | NON - Sales Voice Process -Role: Reminder Calls -Fresher & Exp both can apply. -Salary: 14,500 In-hand -Qualification: Minimum HSC -Comms: Average to Good -Shift: 9:30 AM - 6:30 PM -Week Off: Rotational Required Candidate profile Qualification: Min HSC Location: Turbhe, Navi Mumbai To schedule your interview Call or send your CV through WhatsApp HR Neha - 8637721095 Perks and benefits Immediate Joiners - Same day joining available!

Posted 19 hours ago

AI Match Score
Apply

1.0 - 3.0 years

1 - 3 Lacs

gurugram

Work from Office

Hello Job Seekers, Please note Shiningstars does not charge any fee in exchange of job opportunities. We are looking for Experinced Customer Support Executive to join our team. Location- Gurgaon Salary- 25500 CTC(21k in hand), 3k Quarterly bonus Working- 5.5 days Shifts- Rotational One way cab facility available Role & responsibilities: Handle customer inquiries via call/email/chat in a professional manner. Resolve customer issues, complaints, and queries effectively. Provide accurate product/service information to customers. Understand customer concerns and provide prompt solutions. Escalate unresolved matters to relevant departments. Follow up on open tickets to ensure timely closure. Pref...

Posted 19 hours ago

AI Match Score
Apply

0.0 - 5.0 years

1 - 2 Lacs

noida, kolkata, gurugram

Work from Office

URGENT HIRING CUSTOMER SERVICE EXECUTIVES Locations: Gurugram, Noida & Kolkata Salary: 15,000 – 25,000 / month Work Schedule: 6 Days a Week (Sunday Off) Immediate Joiners Required About the Role We are looking for energetic, communicative, and customer-focused individuals to join our team as Customer Service Executives . In this role, you will be the first point of contact for our customers, providing assistance and support through various communication channels. Your aim will be to ensure high customer satisfaction by resolving inquiries and issues promptly and professionally. hrblade.com+1 Key Responsibilities As a Customer Service Executive, your duties will include: Answering incoming cu...

Posted 20 hours ago

AI Match Score
Apply

0.0 - 3.0 years

1 - 3 Lacs

pimpri-chinchwad, pune

Work from Office

Process: Walk-in Drive for - Information Retrieval Officer (IRO) Location: Swargate, Pune Key Responsibilities: Engage with customers over calls or other communication channels Ensure high-quality customer service with efficiency Details: Shift Timing : 9 hours per day Salary: 14,500 (In Hand) 18,500 CTC Eligibility Criteria: Minimum Qualification: HSC (12th Pass) Experience : Freshers and experienced candidates are welcome Language Proficiency: Must be fluent in English and Marathi Availability: Should be comfortable working in rotational shifts There would be 2 offs in a week Additional Information: Immediate joiners preferred Training will be provided To Apply..? Contact For more details ...

Posted 20 hours ago

AI Match Score
Apply

0.0 - 3.0 years

1 - 4 Lacs

pimpri-chinchwad, pune

Work from Office

Process: BAJAJ & TVS Sales Execative Location: Somnath Nagar, Pune Type: Full-Time (9 hrs/day) Shift Time: 9:30am To 6:30pm Eligibility: Minimum HSC (12th Pass) Basic English Communication Comfortable with rotational weekoff (1 weekly offs) Responsibilities: Provide product and card information to customers. Handle incoming calls, explain company products and services. Salary: 12,200 Inhand + Unlimited Incentives More Enquiry.. Contact Or WhatsApp HR Dhanshree - 7030021982

Posted 20 hours ago

AI Match Score
Apply

0.0 - 5.0 years

2 - 4 Lacs

mumbai, thane, navi mumbai

Work from Office

Graduate freshers 2023 Passouts with all results may apply Fluent English is a must Should be comfortable working in rotational day shifts (8 am - 5 pm,10 am - 7pm &11 am to 8 pm) Call now on 9137797705 Hrutika www.hyfly.in Required Candidate profile Salary 13500 to 22500 in hand (as per Exp in BPO industry - if handled BFSI customer service process will be an added advantage) Answer inbound calls and assist customer with their Queries/Request Perks and benefits Medical Allowance + Performance based Incentives

Posted 21 hours ago

AI Match Score
Apply

1.0 - 4.0 years

2 - 4 Lacs

mumbai

Work from Office

Responsibilities: * Manage incoming customer queries via phone, email & chat * Resolve issues promptly with empathy & professionalism * Collaborate with teams on process improvements & training

Posted 21 hours ago

AI Match Score
Apply

0.0 - 2.0 years

2 - 3 Lacs

chennai

Work from Office

Address client concern and provide solutions Process orders, handle complaints & feedback Be empathetic with a positive attitude, have good communication skills. Knowledge of CRM tools and advantage. Candidates in and around Medavakkam only apply Required Candidate profile Customer Relationship Management

Posted 23 hours ago

AI Match Score
Apply

Exploring Solving Queries Jobs in India

The job market for solving queries roles in India is thriving, with many companies looking for skilled professionals who can effectively address customer inquiries and resolve issues. This article will provide an overview of this job market, including top hiring locations, average salary range, career progression, related skills, and interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

Average Salary Range

The average salary range for solving queries professionals in India varies based on experience level: - Entry-level: INR 2.5-4.5 lakhs per annum - Mid-level: INR 5-8 lakhs per annum - Experienced: INR 8-15 lakhs per annum

Career Path

A typical career path in solving queries may include roles such as: - Customer Support Executive - Customer Support Specialist - Customer Support Manager - Customer Support Director

Related Skills

In addition to solving queries, professionals in this field may benefit from having skills such as: - Excellent communication skills - Problem-solving abilities - Customer service orientation - Knowledge of CRM software - Multitasking capabilities

Interview Questions

  • What strategies do you use to effectively solve customer queries? (basic)
  • How do you handle difficult customers or situations? (medium)
  • Can you provide an example of a challenging query you successfully resolved? (medium)
  • How do you prioritize and manage multiple queries simultaneously? (basic)
  • What metrics do you use to measure your success in resolving queries? (advanced)
  • How do you stay updated on product/service knowledge to better assist customers? (basic)
  • Explain a time when you had to escalate a query to a higher authority. (medium)
  • How do you handle sensitive customer information to ensure privacy and security? (medium)
  • What steps do you take to follow up with customers after resolving their queries? (basic)
  • Can you walk us through your approach to training new team members on query resolution? (advanced)
  • Describe a time when you had to think outside the box to solve a particularly challenging query. (medium)
  • How do you adapt your communication style when dealing with different types of customers? (basic)
  • What role do you think technology plays in enhancing the query resolution process? (medium)
  • How do you handle a situation where you are unsure about the answer to a customer query? (basic)
  • Explain a time when you had to de-escalate a tense customer interaction. (medium)
  • What do you think are the key qualities of a successful solving queries professional? (basic)
  • How do you ensure that you meet or exceed customer satisfaction targets? (medium)
  • Can you discuss a time when you had to collaborate with other departments to resolve a customer query? (medium)
  • How do you keep yourself motivated during high-stress periods of handling multiple queries? (basic)
  • Explain a situation where you had to deal with a technical query beyond your expertise. How did you handle it? (advanced)
  • What tools or software do you find most useful in managing and resolving customer queries? (medium)
  • Describe a time when you had to provide feedback to improve the overall query resolution process. (medium)
  • How do you prioritize between resolving an urgent query and following up on a pending query? (basic)
  • Can you share a successful strategy you implemented to reduce the number of repetitive queries from customers? (advanced)

Conclusion

As you prepare for interviews in the solving queries field, remember to highlight your problem-solving skills, customer service orientation, and ability to handle challenging situations with ease. By mastering these interview questions and showcasing your expertise, you can confidently apply for roles in this dynamic and rewarding field. Good luck in your job search!

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies