4241 Solving Queries Jobs

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1.0 - 3.0 years

0 - 2 Lacs

gurugram

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Hi Jobseekers! Greetings from IGT Solutions!! Hiring for IGT Solutions - Email Process| Customer Support | Gurugram Location Job Summary We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries. Job Description: - Graduate Freshers or 6 Months experience mandatory 24*7 Rotational Shifts Immediate Joiner Go...

Posted 11 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Inbound Customer service Fresher or experience Salary upto 18k Qualification: Min HSC Shifts: 6 Days working Rotational week-off Rounds of Interviews: HR round Operations round Client round Required Candidate profile Qualification :- HSC Pass To Any Graduate Location: Navi Mumbai To schedule your interview Call or send your CV through WhatsApp HR Mahek - 7559401618 Perks and benefits Good Salary with Career growth opportunity !

Posted 11 hours ago

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0.0 - 2.0 years

1 - 3 Lacs

chennai

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Interact with customers over a call with strong skills. Maintain accurate call records and customer interaction logs. Inbound Outbound to generate sales, upsell & cross-sell products or services aiming. Revenue & build customer relationship. Required Candidate profile Qualification : 12th Pass / Any Graduation Languages : Malayalam/Kannada/Telugu/Tamil Call or send cv to HR Sreevani - 8309298728 Immediate joiners preferred. Perks and benefits PF, ESI, Incentive

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0.0 - 1.0 years

2 - 2 Lacs

chennai

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Role & responsibilities : Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines.

Posted 12 hours ago

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1.0 - 6.0 years

3 - 6 Lacs

noida, new delhi, gurugram

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HI JOBSEEKER We are hiring for multiple roles for voice process only as : * Customer service representative * Inbound sales representative * Sales associate * Collection's executive * Inbound sales representative ADDITIONAL INFORMATION- 5 days working , 2 days off Rotational shifts decent incentives for GURGAON and NOIDA location. both side cabs Salary- Up to 6.5 lpa Role & responsibilities : * Handle inbound calls and resolve the queries related to product, services and account management. * Resolve customer complaints efficiently and empathetically . * Adhere to company policies,processes and standard operating procedures. * For sales role , Make outbound calls and pitch the product or ser...

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0.0 - 3.0 years

2 - 4 Lacs

gurugram

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**ONLY IMMEDIATE JOINERS APPLY** Job description International Customer Service Executive Location: Gurugram, Haryana Contact Person - HR Nilaya- Whatsapp your resume to 7428896136 Interview Mode- Only Face-to-Face (No Virtual Interviews) Qualification- 0-3 yrs (Freshers are welcome) Job description PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: Handle inbound and outbound calls to address customer queries and concerns. Provide acc...

Posted 13 hours ago

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1.0 - 5.0 years

2 - 2 Lacs

noida, new delhi

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# Hiring for sales executive - Salary 18-22k ctc Job Title - Sales Executive Location - Work From Office (Noida Office) Experience: Freshers can apply Calling Process: Ability to handle both Outbound and inbound calls on an everyday basis Follow communication scripts when handling different topics Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives Customer focus and adaptability to different personality types Eligibility Criteria Knowledge of spoken and written English is a MUST Strong phone and verbal communication skills, along with active listening undergraduate can apply Freshers can apply Benefits : Fixed 10Am -7 Pm Shift Trai...

Posted 13 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Process: Customer Service Executive (Non-Sales) -Fresher & Exp both can apply. -Salary: 14,500 In-hand -Role: Reminder Calls -Qualification: Minimum HSC -Comms: Average to Good -Shift: 9:30 AM - 6:30 PM -Week Off: Rotational Required Candidate profile Qualification: Min HSC Location: Navi Mumbai Contact more information: HR Ritul - 7796427033 (Call/Whatsapp) Perks and benefits Career growth opportunity !

Posted 13 hours ago

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0.0 - 5.0 years

2 - 5 Lacs

pune

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Urgent Opening for Education Counsellor / Academic Counsellor Salary: 20,000 To 40,000CTC Performing counselling for interested candidates by making outbound calls. For more information Apply Now... Required Candidate profile Qualification: Any Graduate Job Location: Baner And Aalandi To schedule your interview send your CV through WhatsApp (number mentioned below) Mangesh::9620273109 Perks and benefits Performance Bonus and growth opportunities.

Posted 13 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

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Process:- SBI Renewals Process | Voice Process -Fresher & Exp both can apply. -Salary: 14,500 In-hand -Role: Reminder Calls -Qualification: Minimum HSC -Comms: Average to Good -Shift: 9:30 AM - 6:30 PM -Week Off: Rotational Required Candidate profile Qualification: Min HSC Location: Turbhe, Navi Mumbai To schedule your interview Call or send your CV through WhatsApp HR Ritul - 7796427033 Perks and benefits Career growth opportunity !

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0.0 - 1.0 years

2 - 3 Lacs

gurugram

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Handle incoming customer queries via call. Provide accurate information about products/services. Troubleshoot basic customer issues and resolve them. Maintain a professional and friendly tone. Document conversations and ensure proper follow-up. Required Candidate profile Fresher and experienced both are eligible Good communication skills Graduation is mandatory Quick Learner Ability to work in fast paced environment

Posted 13 hours ago

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0.0 - 5.0 years

1 - 4 Lacs

thane, navi mumbai, mumbai (all areas)

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Job Opening: Kotak 811 Inbound Officer (On Kotak Bank Payroll) Eligibility: Male/Female with Any BPO experience (No fresher) Graduate (Any stream) Age: 18 to 32 years Excellent English communication skills No employment gap of more than 6 months Job Details: Role: Inbound + Cross Selling Process Location: Wagle Estate, Thane Work Hours: 8 AM 8 PM (any 9 hours shift) Week Offs: Rotational (4 per month, 6 per month after confirmation) Salary: Up to 3,50,000 CTC (depends on interview) Benefits: Direct Kotak Bank Payroll Fixed Salary + Incentives Growth Opportunities To Apply Contact HR: Name: HR Mayuresh Mobile: 9822643973

Posted 14 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

bangalore/bengaluru, mumbai (all areas)

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Senior Executive Operations Candidate needs to handle Queries Requests & Complaints the goal is to achieve superior customer engagement & improvement in customer experience Voice process Salary Upto 35000 if interested call on Nidhi 8982430907

Posted 14 hours ago

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0.0 - 2.0 years

2 - 3 Lacs

navi mumbai

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Role: Advise clients on mutual fund products over calls Handle customer queries & provide investment guidance Salary: 15.5k–22k in hand Job Timing: 9 AM–6 PM Week Offs: Sun fixed off + Alt Sat off Location: CBD, Airoli, Andheri Required Candidate profile Graduate Freshers can apply NISM VA is mandatory Fluent English / Should be comfortable attending 100 calls a day & provide expected service on calls & sell mutual funds / SIP's Call 9137797705

Posted 15 hours ago

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0.0 - 5.0 years

2 - 3 Lacs

noida

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Inbound Customer Care Job Description Role – Handle inbound calls from customers regarding medical/emergency support, ambulance booking, and health queries. Customer Interaction – Answer calls politely, listen to the query, and provide correct information/assistance. Ambulance Booking Support – Register details, confirm location, and ensure timely ambulance dispatch. Problem Solving – Address customer concerns, guide them with correct process, and escalate issues if needed. Documentation – Update call details, booking info, and maintain records in system (CRM). Communication Skills – Good Hindi + basic English required, clear voice, patient & empathetic approach. Shift Work – Rotational shif...

Posted 15 hours ago

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2.0 - 4.0 years

2 - 5 Lacs

mumbai, mumbai suburban

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JOB DESCRIPTION RETAIL BROKING & DISTRIBUTION Group ORGANISATION IDBI Capital Market Services Limited DESIGNATION Customer Service NO. OF VACANIES 3 EXPERIENCE RANGE 1 to 4 years of relevant experience CRITICAL EXPERIENCE Stock broking experience ESSENTIAL QUALIFICATIONS Any graduate / post-graduate LOCATION Mumbai CANDIDATE'S PROFILE Attend to calls professionally to provide information about products and services Listen and respond to customers needs and concerns Keep records of customer interactions and recording details of inquiries, complaints and feedbacks Follow up to ensure that appropriate actions were taken on customer requests. SKILLS AND TRAITS Excellent oral communication skills...

Posted 16 hours ago

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0.0 - 4.0 years

2 - 3 Lacs

gurugram

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Job description Customer Service Executive Location: Gurugram, Haryana Contact Person - HR Chahat - Whatsapp your resume to 8826601004 Job description PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: Handle inbound and outbound calls to address customer queries and concerns. Provide accurate information regarding insurance policies, premium calculations, and policy status. Escalate unresolved queries to the appropriate internal teams...

Posted 16 hours ago

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0.0 - 2.0 years

1 - 2 Lacs

bengaluru

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INTERESTED WHATSAPP YOUR RESUME AT 8197362136 Customer Service Executive Are you a motivated individual with a passion for real estate sales? Join our team at Nobroker as an Inside Sales Executive and help revolutionize the way people buy and sell properties !!! • Location : Kaikondrahalli, Bengaluru (Bangalore) • Position Type : Full-time • Salary Range : Up to 2 LPA to 3 LPA About Us NoBroker.com, founded in 2014 by Amit, Akhil, and Saurabh, is Indias first Proptech unicorn. Its a brokerage-free platform that directly connects property owners with tenants and buyers, eliminating the need for middlemen. With over 1 crore customers and 5 lakh new users each month, its reshaping the real esta...

Posted 16 hours ago

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1.0 - 2.0 years

0 - 2 Lacs

mumbai, thane, navi mumbai

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Process : Customer Service (Blended Process) Location : Thane Eligibility criteria: Graduation With 1 year of Experience Timings: Day Shift Centralized pickup and drop from Thane Station. HR KEZIA 7208935148 Kezia.Macha@TeleperformanceDIBS.com

Posted 16 hours ago

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1.0 - 3.0 years

3 - 4 Lacs

mohali

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Were Hiring: Customer Support Associate International Process Ready to take your career global? Join our dynamic team in Mohali and be the voice that connects across continents! Role: Customer Support Associate (International Process) Location: Mohali Shifts: Rotational Working Days: 5.5 Days CTC Details 2+ Years Experience: 36,000 1 Year Experience: 34,000 Freshers: 33,000 What Were Looking For Excellent communication skills Experience in International Process will be a big plus! Eager to grow and work in a professional, supportive environment. Why Join Us? Competitive pay Global exposure Growth opportunities NOTE- Only immediate joiners are preferred. Interested candidates can apply by sha...

Posted 17 hours ago

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0.0 - 4.0 years

2 - 4 Lacs

kota, udaipur, jodhpur

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Chat Service Representative - Work from Office @ Ahmedabad Site- CTC: 30,000 to 40,000 (based on experience and last drawn salary) Job Responsibilities: Respond to customer inquiries via chat and email Weekly Off: Two rotational days Required Candidate profile Should be ready to move to Ahmedabad Must Have Excellent Command On Spoken English and Written Flexible to work in rotational shifts Perks and benefits House Allow +Food Allow + Transportation Allow

Posted 17 hours ago

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0.0 - 3.0 years

2 - 3 Lacs

thrissur

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As a CRM Executive , you will be the driving force behind managing and enhancing customer relationships. Your primary responsibilities will include: Customer Relationship Management, Real Estate Industry Knowledge, Data Management, Communication Skills, Attention to Detail, Agreement drafting. Engage in post-sales client interactions to ensure customer satisfaction and address any concerns or inquiries. Facilitate agreement, documentation preparation and submission. Verify payments and ensure accuracy in financial transactions. Utilize email communication to correspond with customers and internal stakeholders effectively. Manage the communication of legal documents, ensuring compliance and a...

Posted 17 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

udaipur, ajmer, jaipur

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Chat Service Representative - Work from Office @ Ahmedabad Site- CTC: 30,000 to 40,000 (based on experience and last drawn salary) Job Responsibilities: Respond to customer inquiries via chat and email Weekly Off: Two rotational days Required Candidate profile Should be ready to move to Ahmedabad Must Have Excellent Command On Spoken English and Written Flexible to work in rotational shifts Perks and benefits House Allow +Food Allow + Transportation Allow

Posted 17 hours ago

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0.0 - 5.0 years

1 - 4 Lacs

kolkata, gurugram, jaipur

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International voice process Exp is mandatory Salary up to 4 LPA cab facility bonuses **Job Location Pune / Hyderabad / Gurgaon** minimum 6 months exp req in international voice process Share cv on WhatsApp 6367194878

Posted 17 hours ago

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0.0 - 2.0 years

1 - 2 Lacs

chennai

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Responsibilities: * Manage customer inquiries via phone, chat & take reservations * Provide exceptional service to guest * Collect feedback from customer & review into insights to the management * Stock ,Inventory & Invoice management Free meal Maternity leaves

Posted 17 hours ago

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Exploring Solving Queries Jobs in India

The job market for solving queries roles in India is thriving, with many companies looking for skilled professionals who can effectively address customer inquiries and resolve issues. This article will provide an overview of this job market, including top hiring locations, average salary range, career progression, related skills, and interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

Average Salary Range

The average salary range for solving queries professionals in India varies based on experience level: - Entry-level: INR 2.5-4.5 lakhs per annum - Mid-level: INR 5-8 lakhs per annum - Experienced: INR 8-15 lakhs per annum

Career Path

A typical career path in solving queries may include roles such as: - Customer Support Executive - Customer Support Specialist - Customer Support Manager - Customer Support Director

Related Skills

In addition to solving queries, professionals in this field may benefit from having skills such as: - Excellent communication skills - Problem-solving abilities - Customer service orientation - Knowledge of CRM software - Multitasking capabilities

Interview Questions

  • What strategies do you use to effectively solve customer queries? (basic)
  • How do you handle difficult customers or situations? (medium)
  • Can you provide an example of a challenging query you successfully resolved? (medium)
  • How do you prioritize and manage multiple queries simultaneously? (basic)
  • What metrics do you use to measure your success in resolving queries? (advanced)
  • How do you stay updated on product/service knowledge to better assist customers? (basic)
  • Explain a time when you had to escalate a query to a higher authority. (medium)
  • How do you handle sensitive customer information to ensure privacy and security? (medium)
  • What steps do you take to follow up with customers after resolving their queries? (basic)
  • Can you walk us through your approach to training new team members on query resolution? (advanced)
  • Describe a time when you had to think outside the box to solve a particularly challenging query. (medium)
  • How do you adapt your communication style when dealing with different types of customers? (basic)
  • What role do you think technology plays in enhancing the query resolution process? (medium)
  • How do you handle a situation where you are unsure about the answer to a customer query? (basic)
  • Explain a time when you had to de-escalate a tense customer interaction. (medium)
  • What do you think are the key qualities of a successful solving queries professional? (basic)
  • How do you ensure that you meet or exceed customer satisfaction targets? (medium)
  • Can you discuss a time when you had to collaborate with other departments to resolve a customer query? (medium)
  • How do you keep yourself motivated during high-stress periods of handling multiple queries? (basic)
  • Explain a situation where you had to deal with a technical query beyond your expertise. How did you handle it? (advanced)
  • What tools or software do you find most useful in managing and resolving customer queries? (medium)
  • Describe a time when you had to provide feedback to improve the overall query resolution process. (medium)
  • How do you prioritize between resolving an urgent query and following up on a pending query? (basic)
  • Can you share a successful strategy you implemented to reduce the number of repetitive queries from customers? (advanced)

Conclusion

As you prepare for interviews in the solving queries field, remember to highlight your problem-solving skills, customer service orientation, and ability to handle challenging situations with ease. By mastering these interview questions and showcasing your expertise, you can confidently apply for roles in this dynamic and rewarding field. Good luck in your job search!

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