17 Solving Queries Jobs
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0.0 - 5.0 years
2 - 4 Lacs
Gurugram
Work from Office
POINT OF CONTACT - HR NEETU MEHTA (7042547373) You can directly connect over the call or drop your cv on Whatsapp. Urgently hiring for Customer Service Profile - Gurgaon, Haryana About the job We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. Education Min Graduation Fresher and experience both can apply Ability to communicate effectively English, Hindi, Tamil, Telugu, Marathi, Kannada or Malayalam languages. Basic computer skills. What we offer - Amazing Work Environment Complete Day Shift 6 Days Working Salary 2.55 LPA to 4.00 LPA Shift Hours - 10 AM to 7 PM Good Progression for Career growt...
Posted 1 week ago
0.0 - 5.0 years
2 - 3 Lacs
Navi mumbai
Work from Office
Mega Walk-in Drive Chat Support Executive at Sutherland Position: Chat Support Executive Location: Liberty Tower, Airoli (Near Reliable Plaza, Navi Mumbai) Work Mode: Work from Office What We Offer Shift: Night Shift (Rotational) Working Days: 5 days working Offs: 2 rotational offs Salary: Exciting package + attractive incentives Environment: Dynamic workplace with supportive team culture Eligibility Criteria Education: HSC / Graduate (Freshers welcome!) Skills: Excellent written & verbal communication skills Availability: Immediate joiners preferred Experience: Freshers or candidates with prior BPO/Customer Support experience Why Choose Sutherland? Be part of a global leader in customer sup...
Posted 1 week ago
0.0 - 5.0 years
2 - 4 Lacs
Gurugram
Work from Office
Urgently hiring for Customer Service Profile - Gurgaon, Haryana Language: Telugu, Malyalam, Tamil, Marathi & Kannada Whatsapp your resume to HR Nikita Jaiswal: 9773626804 Immediate Joiner Preffered (Apply only if you're available for face to face interview) About the job We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. Education Min Graduation Fresher and experience both can apply Ability to communicate effectively English, Hindi, Tamil, Telugu, Marathi, Kannada or Malayalam languages. Basic computer skills. What we offer - Amazing Work Environment Complete Day Shift 6 Days Working Salary 2.5...
Posted 1 week ago
0.0 - 5.0 years
1 - 3 Lacs
Noida, Gurugram, Greater noida
Work from Office
Hello Job Seekers, Greetings from Shining Stars ITPL . We are currently hiring for Customer Service Executive roles for multiple Domestic and International BPO processes across Noida, Greater Noida, and Gurgaon . This is a walk-in hiring drive , and candidates must be available to attend interviews in person. Customer Service Executive (Voice / Blended Process) Process Details Voice Process / Blended Process • Domestic processes across all locations • International processes applicable only for Gurgaon Eligibility Criteria Minimum age: 18 years • Qualification: 12th Pass / Undergraduate / Graduate • Excellent English communication skills (mandatory) • Clear speech, confidence, and customer-h...
Posted 1 week ago
0.0 - 5.0 years
1 - 2 Lacs
Noida, Gurugram
Work from Office
WE ARE HIRING WALK-IN INTERVIEW! Location: NOIDA & GURUGRAM (Haryana / NCR) Immediate Joiners Required – Freshers & Experienced both can apply! POSITIONS AVAILABLE: Freshers – 0+ years (No experience needed) Experienced – 1–3 years (Relevant experience preferred) Job Types: • Full-time • Walk-in Interview • 6 Days Working SALARY OFFERED: For Freshers: 15,000 – 25,000 per month For Experienced: 20,000 – 30,000 per month (and more based on skills) Work Locations: • Noida, Uttar Pradesh • Gurugram, Haryana Job Roles: Entry-level office / support / customer service positions – easy selection process, open for all candidates with basic communication skills. WALK-IN DETAILS: Date: Every week – Imm...
Posted 1 week ago
0.0 - 1.0 years
2 - 3 Lacs
Chennai
Work from Office
Greetings from Teleperformance!!! Hiring for Customer Support - Voice Process - Day Shift - International Bank Spot Offer!!! Looking for immediate joiners No Sales / No Targets ROLE: Resolving the banking related queries of the customers Freshers & experienced can apply Mandatory: Speaking in Good English + Telugu or Hindi or Malayalam or Kannada (any one language) Qualification: Any Degree (UG & PG) can apply Day Shift 6 days working / Sunday week off Salary for Freshers: 25K CTC per month Salary for experienced: Based on discussion Work Location: Ambit IT Park, Ambattur, Chennai. Looking for immediate joiners IF YOU ARE INTERESTED IN THIS JOB PLEASE SEND YOUR RESUME IN WHATSAPP TO SAMUEL H...
Posted 1 week ago
0.0 - 4.0 years
2 - 4 Lacs
Gurugram
Work from Office
Job Title: Customer service Executive If you are interested in joining our team, please share your resume at nikitarawat1policybarzaar.com or via WhatsApp at 8130310269 Customer service Executive Location: Gurugram Contact Person - HR Nikita Rawat- WhatsApp your resume to 8130310269 or email to nikitarawat1@policybazaar.com. Interview Mode- Only Face-to-Face (No Virtual Interviews) Qualification- 0-3 yrs (Freshers are welcome) CTC: 2.55 - 4 LPA + Incentives Location: Gurugram Experience: 0-5 years Education: Graduation required Job Summary: We are looking for Customer service Executives to engage with global customers and drive sales conversions. The role involves handling international clie...
Posted 2 weeks ago
0.0 - 3.0 years
2 - 3 Lacs
Noida
Work from Office
HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR CHAT PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- NOIDA PROCESS- DOMESTIC PREMIUM PROCESS Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/E...
Posted 2 weeks ago
0.0 - 5.0 years
2 - 4 Lacs
Gurugram
Work from Office
Contact Person - HR DHRITI - 8527282112 CUSTOMER SERVICE REPRESENTATIVE - Freshers/Experienced About the job Excellent Comminication Skills We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. Education Min Graduation Fresher and experience both can apply Ability to communicate effectively English & Hindi What we offer - Amazing Work Environment Complete Day Shift 6 Days Working Salary 2.55 LPA to 4.00 LPA Shift Hours - 10 AM to 7 PM Good Progression for Career growth & Monetary Appraisals GMC - Group Medical Coverage Gratuity would be paid as per law which is over & above Total Offered CTC
Posted 2 weeks ago
0.0 - 2.0 years
2 - 3 Lacs
Vijapur, Patan, Kadi
Work from Office
* We need a Fresher candidate. * Age 21-30 yr * Graduate/Post graduate From Recognised university/Board * Only female candidate * Location - Kadi , Ahmedabad - Stadium Circle , Patan , Vijapur , Ranasan , Gandhi Nagar,Kudasan , Khokhra Extension Jasoda Hathijan , Satlasana , Halol
Posted 3 weeks ago
0.0 years
1 - 2 Lacs
Noida, Kolkata
Work from Office
Hi Job Seekers, Job Title: Customer Support Executive Location: Kolkata Salary Slab : 22k CTC Key Responsibilities: Handle inbound and outbound customer calls/emails Resolve customer issues professionally and accurately Maintain customer records and follow process guidelines Deliver a high standard of customer service Achieve individual and team performance targets Eligibility Criteria: Undergraduate / Graduate candidates can apply Freshers and experienced candidates welcome Good communication skills in English and Hindi/Bengali Basic computer knowledge Willingness to work in rotational shifts (if required) Job Title: Customer Support Executive Location: Noida Salary Up to 2- 3 LPA Key Respo...
Posted 3 weeks ago
0.0 - 2.0 years
1 - 3 Lacs
Thane, Navi mumbai, Mumbai (all areas)
Work from Office
We are actively hiring Customer Service Executives for a blended customer support process (70% emails, 30% voice). This is a great opportunity for both freshers and experienced professionals to start or grow their career. This role also offers performance-based incentives and travel allowances, making it ideal for candidates looking for both stability and rewards. Roles & Responsibilities: Handle customer queries Via Email (70%) and Voice calls (30%) Provide accurate, timely, and professional support to customers. Maintain records and documentation of interactions. Follow process guidelines and quality standards. Escalate unresolved issues to appropriate teams. Eligibility / Who Can Apply: Q...
Posted 3 weeks ago
0.0 - 4.0 years
1 - 4 Lacs
Thane, Navi mumbai
Work from Office
Process: TELECOM Voice PROCESS Qual- HSC/Graduate fresher/exp SALARY-18k+4k(night allowance)=22k Week Off- 5 days working (2 rotational off) Shift Time:24/7(any 9hr) Note-Required immediate joiners Both side cab facility Contact-Hr Sneha 8976690773
Posted 3 weeks ago
0.0 - 3.0 years
2 - 4 Lacs
Gurugram
Work from Office
Urgently hiring for Customer Service Profile - Gurgaon, Haryana Whatsapp your resume to HR Shaba: 9667462538 or HR Kusum Negi 8130502496 Immediate Joiner Preffered (Face to Face Interview only conducted) Should have excellent communication in English About the job We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. Education Min Graduation Fresher and experience both can apply Ability to communicate effectively English & Hindi Basic computer skills. What we offer - Amazing Work Environment Complete Day Shift 6 Days Working Salary 2.55 LPA to 4.00 LPA Shift Hours - 10 AM to 7 PM Good Progression ...
Posted 3 weeks ago
0.0 - 4.0 years
1 - 3 Lacs
Thane, Navi mumbai, Mumbai (all areas)
Work from Office
Process: Tata Collection Voice Process Eligibility: HSC Pass + Min. 6 months BPO exp. (on paper) Basic English comm. required Immediate joiners preferred Salary: 16K In-hand (20K CTC) Shift: 9AM - 9PM (Any 9 hrs) | 1 Rotational Off Required Candidate profile HSC Pass + Min. 6 months BPO exp. (on paper) Basic English comm. required Immediate joiners preferred Location: wagle estate, Thane To Apply / Contact for more information HR Rashi - 7030022509 Perks and benefits Career Growth Opportunity !
Posted 4 weeks ago
0.0 - 4.0 years
1 - 3 Lacs
Mumbai, Thane, Mumbai (all areas)
Work from Office
Process: CIBIL DA - Inbound Voice Process Qualification: Graduate Mandatory Exp.: Min. 6 Months Calling Exp. Age: Up to 35 Years Excellent comm. Required Shift: 9:30AM - 6:30PM Week Off: Sunday OFF Salary: 25K In-hand Round: HR - OPS - Client Required Candidate profile Qualification: Graduate Mandatory Exp.: Min. 6 Months Calling Exp. Age: Up to 35 Years Location: Wagle Estate, Thane To Apply / Contact for more information HR Rashi - 7030022509 Perks and benefits Career Growth Opportunity !
Posted 4 weeks ago
0.0 - 5.0 years
2 - 4 Lacs
Mumbai, Thane, Navi mumbai
Work from Office
Customer Service Executive(Voice Process ) | Immediate Joiners Location - Airoli/Thane 24X7 Any 9 hours shift 5 Days Working 2 Rotational off Graduate Fresher / Expn can Apply salary - 20k to upto 35k Excellent Communication soni-9920732944
Posted 4 weeks ago
Exploring Solving Queries Jobs in India
The job market for solving queries roles in India is thriving, with many companies looking for skilled professionals who can effectively address customer inquiries and resolve issues. This article will provide an overview of this job market, including top hiring locations, average salary range, career progression, related skills, and interview questions.
Top Hiring Locations in India
- Bangalore
- Mumbai
- Delhi
- Hyderabad
- Pune
Average Salary Range
The average salary range for solving queries professionals in India varies based on experience level: - Entry-level: INR 2.5-4.5 lakhs per annum - Mid-level: INR 5-8 lakhs per annum - Experienced: INR 8-15 lakhs per annum
Career Path
A typical career path in solving queries may include roles such as: - Customer Support Executive - Customer Support Specialist - Customer Support Manager - Customer Support Director
Related Skills
In addition to solving queries, professionals in this field may benefit from having skills such as: - Excellent communication skills - Problem-solving abilities - Customer service orientation - Knowledge of CRM software - Multitasking capabilities
Interview Questions
- What strategies do you use to effectively solve customer queries? (basic)
- How do you handle difficult customers or situations? (medium)
- Can you provide an example of a challenging query you successfully resolved? (medium)
- How do you prioritize and manage multiple queries simultaneously? (basic)
- What metrics do you use to measure your success in resolving queries? (advanced)
- How do you stay updated on product/service knowledge to better assist customers? (basic)
- Explain a time when you had to escalate a query to a higher authority. (medium)
- How do you handle sensitive customer information to ensure privacy and security? (medium)
- What steps do you take to follow up with customers after resolving their queries? (basic)
- Can you walk us through your approach to training new team members on query resolution? (advanced)
- Describe a time when you had to think outside the box to solve a particularly challenging query. (medium)
- How do you adapt your communication style when dealing with different types of customers? (basic)
- What role do you think technology plays in enhancing the query resolution process? (medium)
- How do you handle a situation where you are unsure about the answer to a customer query? (basic)
- Explain a time when you had to de-escalate a tense customer interaction. (medium)
- What do you think are the key qualities of a successful solving queries professional? (basic)
- How do you ensure that you meet or exceed customer satisfaction targets? (medium)
- Can you discuss a time when you had to collaborate with other departments to resolve a customer query? (medium)
- How do you keep yourself motivated during high-stress periods of handling multiple queries? (basic)
- Explain a situation where you had to deal with a technical query beyond your expertise. How did you handle it? (advanced)
- What tools or software do you find most useful in managing and resolving customer queries? (medium)
- Describe a time when you had to provide feedback to improve the overall query resolution process. (medium)
- How do you prioritize between resolving an urgent query and following up on a pending query? (basic)
- Can you share a successful strategy you implemented to reduce the number of repetitive queries from customers? (advanced)
Conclusion
As you prepare for interviews in the solving queries field, remember to highlight your problem-solving skills, customer service orientation, and ability to handle challenging situations with ease. By mastering these interview questions and showcasing your expertise, you can confidently apply for roles in this dynamic and rewarding field. Good luck in your job search!
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