Jobs
Interviews

5380 Chat Process Jobs

Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

1.0 - 3.0 years

0 - 0 Lacs

mumbai city

On-site

The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction. Customer Service Associate Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through phones. Acknowledging and resolving customer complaints. Knowing our properties and services we provide inside and out so that you can answer questions. Processing applications, and requests. Keeping records of customer interactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Provide accurate, valid, and complete information by using the right method. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. direct requests and unresolved issues to the designated resource communicate and coordinate with internal departments Follow communication procedures, guidelines, and policies Customer Service Associate Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. knowledge of customer service principles and practice Key Skills and Competencies Personal skills & listening skills communication skills- verbal and written problem analysis and problem-solving attention to detail and accuracy customer service orientation Role & responsibilities - Rotational Shifts with 2 Rotational Week off

Posted 16 hours ago

Apply

0.0 - 4.0 years

0 - 0 Lacs

gurugram, delhi, faridabad

Remote

Job description Hello Candidates, Desnor Destination is hiring for Work From Home Chat/Voice process. Grab the opportunity at earliest!! Roles & Responsibility Resolving queries of customers via chat. Ensuring customer satisfaction. Responding to customer's chat within time frame. Eligibility Grad/Undergrad both can apply Freshers and experienced both are eligible Excellent communication skills required Only immediate joiners required CAN DO PART TIME/WORK FROM HOME BASIC KNOWLEDGE OF COMPUTER ANY GENDER CAN APPLY NO TARGET NO BOUNDATION. NEED GOOD TYPING APPLICANT. Job Type: Part Time Job (Work From Home Job) Salary: 15000.00 to 30000.00 /month Education: fresher and Experienced can Apply. Contact Person- Shakir Ali (HR) Contact No- 935O382OO8 (Send WhatsApp Msg Also) Calling Time- 10 to 6 Note- This Job is Only For Delhi/NCR Candidates. Other City Candidates is Not Allow for this Job.

Posted 18 hours ago

Apply

0.0 - 3.0 years

0 - 0 Lacs

bangalore, chennai, hyderabad

On-site

Hi We are looking for Customer Support Executive - Sports Process Are you a sports enthusiast with excellent written communication skills We are hiring for a Customer Support Executive to join our team for an exciting Sports Process! This is a fantastic opportunity for freshers and experienced professionals to kick-start or grow their career in customer service. About the Role As a Customer Support Executive, you will be responsible for resolving customer queries through email and chat. This is a non-voice role where your strong written communication skills will be key to providing exceptional support. Your main responsibilities will include: Responding to customer inquiries and resolving issues via email and chat. Maintaining a high level of professionalism and customer satisfaction. Ensuring all communications are clear, accurate, and timely. Working collaboratively with the team to meet performance goals. Required Skills & Qualifications Experience: Minimum 0 to 2 years in a customer support role. Freshers are welcome to apply. Education: Under-Graduate, Any Graduate, or Any Post-Graduate. Communication: Excellent written communication skills in English are a must. Typing Speed: A typing speed of at least 30 words per minute with 85% accuracy is required. Basic Knowledge: Understanding of customer support roles and responsibilities is essential. Salary & Work Details Salary (Annual CTC): Freshers: INR 2.7 LPA Experienced (up to 2 years): INR 3.2 LPA Shift: Fixed day shift. Weekly Offs: Two rotational days off per week. Location: Electronic City Phase 2, Bangalore. Transport: No transport facility will be provided. Selection Process The selection process includes the following rounds: 1. RMG Screening 2. Written Non-voice Versant Test (focus on typing speed and accuracy) 3. Manual Written Test (scenario-based) 4. Operations (Ops) Round How to Apply: If you are a motivated and detail-oriented professional seeking a challenging and rewarding career, we encourage you to apply. Please send your updated resume to [hr@transformplus.in] or via WhatsApp to [HR karthika- 7304056519].

Posted 1 day ago

Apply

0.0 years

0 - 1 Lacs

Mumbai, Maharashtra, India

On-site

Engage with customers via phone, email, or chat to provide top-tier service Deliver tailored solutions to enhance customer satisfaction Troubleshoot and resolve inquiries with empathy and expertise Record and document all customer interactions accurately What Were Looking For: Freshers & Recent Graduates (Any stream) Excellent communication skills in English A positive, calm, and professional attitude Eagerness to learn, grow, and excel Willing to work in US shifts

Posted 1 day ago

Apply

1.0 - 5.0 years

0 Lacs

haryana

On-site

As an IT Customer Service Associate at Accenture, you will be responsible for providing omnichannel non-voice support to customers. Your main tasks will include managing and resolving customer queries, handling escalations and complaints, and ensuring the best resolutions are provided within the agreed SLAs. You should excel in email and chat processes, possess good typing skills, and be able to record, diagnose, troubleshoot, resolve, or assign incidents and service requests within the defined scope of support. Your role will involve managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions such as email, web, and chat. To excel in this role, you should adhere to the Accenture Code of Business Ethics, establish strong client relationships, manage multiple stakeholders effectively, meet deadlines, work well in a team, and demonstrate adaptability and flexibility. You will be expected to solve routine problems with guidance from general guidelines and precedents, with interactions primarily within your team and direct supervisor. Detailed instructions will be provided for daily tasks, and more detailed guidance will be given for new assignments. Your decisions will impact your own work within a predetermined scope, and you will function as an individual contributor in a team environment. Please note that this role may require you to work in rotational shifts. A graduation degree is a minimum qualification requirement, and proficiency in English (International) is essential. If you are looking to leverage your 1 to 3 years of experience in customer service management and possess the necessary skills and qualities, we invite you to explore this exciting opportunity at Accenture.,

Posted 1 day ago

Apply

1.0 - 4.0 years

4 - 5 Lacs

Gurgaon, Haryana, India

On-site

Spes Manning Solutions is actively seeking experienced professionals to join our team for an International Voice and Chat Process . We are looking for dedicated individuals with a proven track record of providing excellent customer support in a global BPO environment. This is an exciting opportunity to work in a fast-paced setting and contribute to a team that values quality and performance. Candidate Requirements Experience: A minimum of one year of prior experience in an international chat or voice process is mandatory. Communication Skills: Excellent communication skills are required to interact with an international client base. Shift & Commute: You must be comfortable with 10-hour shifts , a fixed night shift , and additional traveling hours. Education: Candidates must be an Undergraduate or Graduate . Compensation & Perks Cabs will be provided for pick and drop within a hiring zone of 40 kilometers. Competitive salary and other benefits based on experience. Selection Process For Chat Process: HR Round Versant Round ( Pass score 58 and above ) CD Round Ops Round For Voice Process: HR Round Proctored Versant Round in office ( Pass score 58 and above ) Ops Round Mandatory Documents To be considered for the role, candidates must have the following documents: Previous company's relieving or experience letter . Current company's offer letter and pay slips . Highest education PDC or Degree certificate . ID Proof , with a PAN card being mandatory and requiring an updated image. How to Apply To apply for this position, please contact us directly: Deepikaa Panchariya Company: Spes Manning Solutions LLP Contact: 7447719444

Posted 1 day ago

Apply

0.0 - 5.0 years

0 - 5 Lacs

Pune, Maharashtra, India

On-site

We are seeking dynamic professionals for the International Voice / Chat Process . You will be responsible for handling customer inquiries through voice or chat, providing timely and accurate solutions, and resolving issues related to products, services, and technical support. This role requires excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced, target-driven environment. Roles & Responsibilities: Handle customer inquiries efficiently through voice or chat , providing timely and accurate solutions. Resolve issues related to products, services, and technical support, ensuring customer satisfaction. Document all interactions, solutions, and follow-ups meticulously in the CRM system . Meet established performance targets such as response time, resolution time, and customer satisfaction scores. Escalate unresolved or complex issues to the appropriate department for further assistance. Maintain professional communication at all times and adhere strictly to company guidelines and procedures. Skills Required: Excellent verbal and written communication skills in English (additional language skills are a plus). Strong customer service orientation and the ability to resolve issues effectively. Ability to multitask and efficiently manage both voice and chat interactions simultaneously. Strong problem-solving and analytical thinking capabilities. Comfortable with technology and proficient in using CRM tools . Ability to work effectively in a fast-paced, target-driven environment . Positive attitude, strong interpersonal skills, and eagerness to learn. Self-motivated, team-oriented, and flexible. Ability to work independently and take initiative. Comfortable working in rotational shifts (including night shifts). QUALIFICATION: Undergraduate or Graduate (Any stream).

Posted 1 day ago

Apply

0.0 years

0 - 0 Lacs

delhi, gurugram

On-site

Need graduate freshers only for international chat process Excellent communication skills required both side cabs salary upto 22-23k in hand (ctc 25k) Rotational shifts and offs 5 days working Location: Gurugram Face to face interviews only, Interested may contact or dm: Taranpreet kaur: 7217649106

Posted 2 days ago

Apply

1.0 - 6.0 years

0 - 0 Lacs

delhi, gurugram

On-site

Need minimum 1 year experience in international chat process Excellent communication skills required Typing speed should be 40wpm with 95% accuracy Both side cabs Graudates only Location: Gurugram 5 days working Rotational Shifts Salary upto 6-7.5lpa ctc (depends on experience and last drawn salary) Interested may contact: Taranpreet kaur- 7217649106

Posted 2 days ago

Apply

1.0 - 4.0 years

2 - 4 Lacs

Hyderabad

Work from Office

Please find below JD for non-voice Chat process. Department: Customer Support Operations Process: International Non-Voice (Chat Support) Telecom Sector Location: Hyderabad Employment Type: Full-time | Rotational Shifts | Work from Office Job Summary: We are seeking enthusiastic and customer-focused individuals to join our International Chat Support Team in the telecom domain. The role involves assisting global customers via chat by resolving queries, troubleshooting issues, and ensuring a smooth customer experience. This is a non-voice process requiring strong written communication skills and the ability to multitask in a dynamic environment. Key Responsibilities: Handle multiple customer chats simultaneously to resolve queries Provide accurate, timely, and effective responses while maintaining professional etiquette Adhere to process guidelines and quality standards Collaborate with team leads and support functions to improve customer satisfaction Qualifications & Skills: Minimum qualification: Graduate or Undergraduate in any discipline Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers) Excellent written communication skills in English Good typing speed with accuracy (minimum 2225 WPM preferred) Ability to work in a fast-paced environment and flexible to work in rotational shifts Preferred Attributes: Prior experience in chat support or customer service (international process preferred) Strong problem-solving skills and attention to detail Positive attitude, team player, and goal-oriented mindset "Mention HR Nawaz on your resume."

Posted 2 days ago

Apply

1.0 - 5.0 years

3 - 6 Lacs

Mumbai, Navi Mumbai, Pune

Work from Office

We are hiring for an international Chat || Blended|| Voice processes in Pune. Call : +91 7796671011 || 7796651011 || 9420115156 As a Customer Services Advisor, youll deliver high-quality, customer-focused support via live chat, addressing billing, products, services, and technical queries. Youll own customer interactions from start to finish — resolving issues, providing accurate information, and converting moments of truth into moments of delight. Key Responsibilities * Handle inbound customer queries (billing, rate plans, service activations, credits, complaints) via live chat. * Understand and assess customer needs, responding clearly and concisely. * Maintain warm, professional relationships while achieving efficiency and sales targets. * Contribute to profitability through upselling and cross-selling. * Follow schedules, adhere to compliance, and maintain work ethics. * As you gain experience, expand your role and skill set to support wider business requirements. Skills & Competencies * Excellent verbal and written communication. * Strong listening and objection handling abilities. * Persuasive, diligent, and solution-focused. * Team player with a collaborative approach. * Skilled in MS Office and adept with live chat platforms. * Experience in customer service or the telecoms industry required. * Upselling or proactive sales experience on live chat is mandatory. Call : +91 7796671011 || 7796651011 || 9420115156

Posted 2 days ago

Apply

1.0 - 4.0 years

3 - 4 Lacs

Hyderabad

Work from Office

Hiring non voice process with 2–5 years of experience in customer support and Live chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Interested can share your resumes to Aparna(9172726408)

Posted 2 days ago

Apply

0.0 - 5.0 years

2 - 4 Lacs

Bhubaneswar, Kolkata, Chandigarh

Work from Office

Domestic Call Center / International bpo Hiring English Speaking Voice Process Working In Shifts Salary 14500 In hand 20K CTC up to 30K as Per Exp WhatsApp Cv 9876923878 Fill Up this Form For Call Back www.callcenterjobs.anejabusinessgroup.com Required Candidate profile Customer Care Hiring Domestic bpo / International Call Center 14500 In hand CTC 20K Rotational Shift WhatsApp Cv 9876923878 Fill Up this Form for Call Back www.callcenterjobs.anejabusinessgroup.com Perks and benefits www.callcenterjobs.anejabusinessgroup.com

Posted 2 days ago

Apply

0.0 - 1.0 years

2 - 2 Lacs

Vadodara

Work from Office

Assist customers with tracking their orders, making changes, and addressing delivery issues. Handle post-purchase concerns like returns, exchanges, cancellations, delays and refunds. 5 Days Working

Posted 2 days ago

Apply

1.0 - 4.0 years

3 - 4 Lacs

Mohali

Work from Office

Work from Office : Healthcare Process Mohali Salary : upto 40k CTC Rotational Shifts 5 Days Working Cabs Available Voice Process Must have on paper 1 year experience in BPO, Logistics or Medical Billing Interested Contact HR Khushi 6280939007 Required Candidate profile Good communication skills in English language Must have some VOICE EXPERIENCE Flexible with 24*7 shifts Performance based incentives Rotational off's Options for promotion

Posted 2 days ago

Apply

0.0 - 3.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Department: Customer Support Operations Process: International Non-Voice (Chat Support) Telecom Sector Location: Hyderabad Employment Type: Full-time | Rotational Shifts | Work from Office Job Summary: We are seeking enthusiastic and customer-focused individuals to join our International Chat Support Team in the telecom domain. The role involves assisting global customers via chat by resolving queries, troubleshooting issues, and ensuring a smooth customer experience. This is a non-voice process requiring strong written communication skills and the ability to multitask in a dynamic environment. Key Responsibilities: Handle multiple customer chats simultaneously to resolve queries Provide accurate, timely, and effective responses while maintaining professional etiquette Adhere to process guidelines and quality standards Collaborate with team leads and support functions to improve customer satisfaction Qualifications & Skills: Minimum qualification: Graduate or Undergraduate in any discipline Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers) Excellent written communication skills in English Good typing speed with accuracy (minimum 2225 WPM preferred) Ability to work in a fast-paced environment and flexible to work in rotational shifts Preferred Attributes: Prior experience in chat support or customer service (international process preferred) Strong problem-solving skills and attention to detail Positive attitude, team player, and goal-oriented mindset "Mention HR Nawaz on your resume." Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Posted 2 days ago

Apply

1.0 - 3.0 years

0 - 3 Lacs

Noida, Gurugram

Work from Office

Job Title: Chat Support Executive AEP (Annual Enrolment Period) Employment Type: Contract (6 Months) Experience Required: 6 Months to 3 Years Location: Hyderabad. Work Mode: 100% Work from Office (No remote option) Shift Timings: Rotational Shifts (24x7), Rotational/Split Week Offs Job Summary: We are looking for dynamic and detail-oriented Chat Support Executives to join our team for the Annual Enrollment Period (AEP) support process. The selected candidates will be responsible for providing high-quality support to M&R and M&R DSNP members through chat-based interactions . Strong communication skills, fast typing speed, and comfort with technology are essential for success in this role. Key Responsibilities: Provide real-time assistance to consumers via chat during the AEP period. Maintain a positive and professional tone to ensure superior customer experience. Resolve member queries efficiently while managing multiple conversations simultaneously. Utilize digital tools and resources to provide accurate information and support. Must-Have Skills: Excellent Written Communication: Clear, concise, and engaging chat responses. Typing Speed: Minimum of 35 words per minute (WPM). Multi-tasking: Ability to manage chat, search resources, and respond simultaneously. Tech-Savvy: Comfortable using internal tools, apps, websites, and SMS platforms. Analytical Thinking: Ability to interpret unclear queries and ask clarifying questions. Flexibility: Comfortable with ongoing changes and process improvements. Good to Have: Familiarity with healthcare/insurance domains (e.g., claims, benefits, providers, pharmacy). Previous experience working in a highly automated or CRM-based support environment. Interview Process: Typing Test – Minimum 35 WPM CAT Assessment – Mock chat with minimum qualifying score of 2.2 Face-to-Face Interview: Mandatory.

Posted 2 days ago

Apply

0.0 - 5.0 years

2 Lacs

Bhubaneswar, Ranchi, Vadodara

Work from Office

Domestic Call Center Hiring for Ranchi Work From Office English Speaking Voice Process Day Shifts Females Salary 14500 In hand 20K CTC WhatsApp Cv 9002942583 9876923878 Fill Up this Form For Call Back www.callcenterjobs.anejabusinessgroup.com Required Candidate profile Customer Care Hiring Domestic bpo 14500 In hand CTC 20K Rotational Shift WhatsApp Cv 9002942583 9876923878 Fill Up this Form for Call Back www.callcenterjobs.anejabusinessgroup.com Perks and benefits www.callcenterjobs.anejabusinessgroup.com

Posted 2 days ago

Apply

0.0 years

0 - 2 Lacs

Bengaluru

Work from Office

Job description NOTE: Only male candidates with excellent communication can apply Consultant ( US Consultant/ Canadian Consultant / Australian Consultant ) Location : Hiring for Bangalore Mandatory Points : 1. Good English Communication is required. 2. Should be Flexible with Night shits. 3. Looking for 2024 and 2025 Freshers. 3. Must have Degree marksheets with PDC. Consultant: responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Timeshare property, Claims Servicing & Claims Prevention etc. Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Technical Skills : Educational Qualification and Experience: Minimum of 15 years of formal education Graduate Interested Candidate can send there 'RESUME' in this below mention mail akshitha_r @trigent.com Or can also contact us on 9902316352

Posted 2 days ago

Apply

1.0 - 3.0 years

2 - 4 Lacs

Chennai

Work from Office

Job description Position's General Duties and Tasks: We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. • Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service • Processing and logging incoming chats/emails into the CRM system. • Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. • Communicating effectively and professionally with both internal and external customers to resolve questions and issues. • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. • Collaborating with management or other team members as appropriate to proactively address service issues and concerns. • Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. • Coordinating training and mentoring activities for new team members. • Maintaining confidentiality of information. • Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 2-3 years experience in Voice/Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

Posted 2 days ago

Apply

0.0 - 5.0 years

1 - 4 Lacs

New Delhi, Gurugram

Work from Office

We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR): Resolve customer issues within the first contact wherever possible. Response Time (TAT) Ensure timely responses across email, chat, and social media. Quality Score Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence Maintain shift discipline and punctuality. Daily Productivity Meet daily targets across channels (calls, chats, emails, and tickets). Escalation Rate Minimize avoidable escalations through proactive resolution. Repeat Rate Reduce repeat customer contacts by resolving issues completely. Reopen Rate Ensure accuracy and completeness to avoid ticket reopenings. Case Management—Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. **Kindly share your updated resume at priya.ramola@lenskart.com or whatsapp at 7011689338**

Posted 2 days ago

Apply

2.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Role & responsibilities Responsible for US or UK clients report with Semi voice process Preferred candidate profile Required Exp from Domestic or International voice or non voice any Industry. Candidate must be active and require decent communication skills with good Email written communication. Ready to work with rotational shifts (fixed shift will be allocated at the time of interview). Transportation is free (Job Location Hebbal)

Posted 2 days ago

Apply

1.0 - 3.0 years

3 - 5 Lacs

New Delhi, Gurugram

Work from Office

Dear candidates, We are Hiring for customer service profile for blended/voice/chat process. ********All companies are certified as Great Place to work********** ********All companies are certified as Great Place to work********** ********All companies are certified as Great Place to work********** Packages : For Fresher's Up to 3 LPA & Experienced candidates up to 5.5 LPA. Packages : For Fresher's Up to 3 LPA & Experienced candidates up to 5.5 LPA. Packages : For Fresher's Up to 3 LPA & Experienced candidates up to 5.5 LPA. Packages : For Fresher's Up to 3 LPA & Experienced candidates up to 5.5 LPA. Roles and Responsibilities Provide customer support through chat, Email or Call responding to customer inquiries and resolving issues in a timely manner. Utilize strong communication skills to build rapport with customers and understand their needs. Work on international Blended processes for clients based in various countries such as UK, US, Canada, Australia, New Zealand, etc. Handle multiple chats simultaneously while maintaining accuracy and efficiency. Collaborate with team members to achieve process goals and objectives. Desired Candidate Profile Minimum 6month - 3 year of experience in BPO or call center environment. Strong English language proficiency (written & spoken). Ability to work flexible shifts including rotational shifts. Proficiency in handling international Blended processes for multiple geographies. Locations: Chhatarpur Delhi Eligibility : Candidate must be Graduate & must have Degree or at least all Semester Mark sheets. Any graduate Perks & Benefits: Days Shifts 5 days working Incentives Insurance ( Health & Medical & accidental ) Job Security Contact us: You can call any of our recruiter for more information on these profile. Sukhpreet - 9211238746 Note we are looking for immediate joiners only, in case of relocation case we can maximum give you 1 week for relocation. You can get you offer in same day

Posted 2 days ago

Apply

1.0 - 2.0 years

0 - 3 Lacs

Noida, Gurugram

Work from Office

Were Hiring: Chat Support Executive Location: Hyderabad / Noida / Gurgaon Contract: 6 Months | Shift: Rotational 24x7 100% Work from Office Are you fast on the keyboard and great with written communication? Join us this AEP season as a Chat Support Executive! What We’re Looking For: • 6 months – 3 years of customer service experience • Min 35 WPM typing speed • Strong written communication • Comfortable with tools & multitasking • Flexible with rotational shifts Bonus: Healthcare/Insurance domain experience Your Role: • Handle member queries via chat • Provide prompt & professional support • Use tech tools to resolve issues Pre-onboarding training included Face-to-face interview required

Posted 2 days ago

Apply

0.0 - 5.0 years

0 - 1 Lacs

Hyderabad

Work from Office

Teleperformance is hiring for International chat process. Job description: CTC: 1.9Lpa(13k inhand salary) Working days-5 Weekoffs-2 Shifts: Rotational Cab facility: Pick & drop Work Location: Hyderabad Work Experience: 0-5yrs Educational Qualification: Graduate/Post Graduate( All graduation documents mandatory including provisional certificate) THIS IS WORK FROM OFFICE ROLE. Skills required: Good Communication skills. Knowledge about Google products. Contact person: Timila(HR) Contact number: 7981038633(Whatsapp) Interested candidates can directly share your below details in 7981038633(Whatsapp) Name: Contact number: Email id: Location: Process Applied: International Chat process. Timila Narapareddy Sr. HR Executive- Talent Acquisition Teleperformance | M +91 7981038633 | Hyderabad, Telangana, narapareddy.timila@teleperformancedibs.com

Posted 2 days ago

Apply

Exploring Chat Process Jobs in India

The chat process job market in India is thriving, with many companies looking to hire professionals who can effectively communicate with customers through chat platforms. This type of role often involves providing customer support, sales assistance, or technical troubleshooting via chat. If you are considering a career in the chat process industry in India, here is some important information to help you navigate the job market.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities have a high demand for chat process professionals and offer a plethora of job opportunities in this field.

Average Salary Range

The average salary range for chat process professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-8 lakhs per annum.

Career Path

In the chat process industry, career progression often follows a path from Chat Support Executive to Senior Chat Support Executive to Team Leader or Manager. With experience and additional skills, professionals can move into roles like Chat Process Trainer or Quality Analyst.

Related Skills

In addition to strong communication skills and customer service abilities, chat process professionals are often expected to have skills in typing speed, multitasking, problem-solving, and empathy. Knowledge of CRM software and basic technical troubleshooting can also be beneficial.

Interview Questions

  • How would you handle a difficult customer in a chat conversation? (medium)
  • Can you explain a situation where you successfully upsold a product/service to a customer? (medium)
  • What strategies would you use to improve response times in a chat queue? (advanced)
  • How do you ensure data security and confidentiality while handling customer chat conversations? (basic)
  • Have you ever dealt with an irate customer in a chat conversation? How did you handle it? (medium)
  • What metrics do you think are important to track in a chat process role? (advanced)
  • How do you prioritize multiple chat conversations simultaneously? (medium)
  • Can you give an example of a time when you had to escalate a chat conversation to a supervisor? (basic)
  • How do you stay updated on product/service information to assist customers effectively in a chat? (basic)
  • Describe a situation where you had to troubleshoot a technical issue for a customer through chat. (medium)
  • How do you maintain a positive tone and attitude in written communication with customers? (basic)
  • What do you think are the key components of a successful chat process team? (advanced)
  • Can you explain how you would handle a confidential customer complaint in a chat conversation? (medium)
  • How do you handle chat conversations during high-volume periods? (basic)
  • Have you ever had to follow up with a customer after a chat conversation? How did you approach it? (medium)
  • What do you think are the biggest challenges of working in a chat process role? (medium)
  • How do you ensure accuracy and attention to detail in your chat responses? (basic)
  • Describe a time when you had to collaborate with a colleague to resolve a customer issue in a chat conversation. (medium)
  • How do you handle technical jargon or complex terms in a chat conversation with a customer? (basic)
  • Can you explain the importance of active listening in a chat process role? (basic)
  • How do you handle confidential customer information in accordance with data privacy regulations? (medium)
  • What role do you think chatbots will play in the future of chat process jobs? (advanced)
  • How would you handle a situation where a customer is dissatisfied with the chat support they received? (medium)
  • Can you describe a time when you had to de-escalate a tense chat conversation with a customer? (medium)
  • How do you prioritize empathy and understanding in your chat interactions with customers? (basic)

Closing Remark

As you prepare for interviews and apply for chat process roles in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right skills and preparation, you can confidently pursue a successful career in the chat process industry. Good luck!

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies