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Tata Digital (Frontend) - Email & Inbound Process / Sal Upto 25K CTC
Teleperformance (TP)

0.0 - 3.0 years

2 - 4 Lacs

Mumbai, Mumbai suburban, Mumbai (all areas)

Work from Office

Profile: Tata Digital (Frontend) Process: Email & Inbound Process Good Verbal & written Comm. skills Graduate with Min. 6 months Exp. Shift : Rotational Shift | 1 Rotational Week OFF Salary:20K Inhand | 25K CTC Required Candidate profile Qualification: Any Graduate Exp.: Graduate with Min. 6 months Exp Apply Now, Contect For More Details / Information HR Aditya L - 7030023969 (Call/Whatsapp) Perks and benefits High salary package with Friendly workculture !

Posted 4 days ago

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Chat Support Executive || Walking Drive || Navi Mumbai -Airoli
Sutherland

0.0 - 5.0 years

2 - 3 Lacs

Navi mumbai

Work from Office

Mega Walk-in Drive Chat Support Executive at Sutherland Position: Chat Support Executive Location: Liberty Tower, Airoli (Near Reliable Plaza, Navi Mumbai) Work Mode: Work from Office What We Offer Shift: Night Shift (Rotational) Working Days: 5 days working Offs: 2 rotational offs Salary: Exciting package + attractive incentives Environment: Dynamic workplace with supportive team culture Eligibility Criteria Education: HSC / Graduate (Freshers welcome!) Skills: Excellent written & verbal communication skills Availability: Immediate joiners preferred Experience: Freshers or candidates with prior BPO/Customer Support experience Why Choose Sutherland? Be part of a global leader in customer sup...

Posted 6 days ago

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Email Support Executive
Teleperformance (TP)

1.0 years

2 - 4 Lacs

Chennai

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Greetings from Teleperformance!!! Hiring for International Non-Voice Process Customer Support - Email Support Looking for an immediate joiner only FRESHERS NOT ELIGIBLE TO APPLY Minimum 6 months experience is Mandatory Good communication skills Job Location: Ambit IT Park, Ambattur, Chennai Salary- Max upto 4 LPA Any Degree Mandatory 5 days work 2 days rotational off 24/7 Rotational shifts - (9hrs login - 8hrs work and 1hr break) Pick up and drop cab facility available with in boundaries Interested candidates can send your Resume in WhatsApp to JAGAN HR 9842425551 NOTE: Mention as "HR - Jagan" at top of your CV Candidates can come for direct Walk-in to the below mentioned address Walk-in Add...

Posted 6 days ago

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Tata Digital (Frontend) // HSC Pass // Fresher // Sal upto 25K
Teleperformance (TP)

0.0 - 3.0 years

1 - 3 Lacs

Mumbai, Mumbai suburban, Mumbai (all areas)

Work from Office

Job Role: Customer Support - Tata Digital (Frontend) Location: Malad (Aspee), Mumbai Job Description: We are hiring for the Tata Digital Frontend Process . The role involves handling customer interactions and providing support across various channels with professionalism and accuracy. Requirements: Graduate with minimum 6 months of experience Good communication skills Immediate joiners preferred Salary: 25,000 CTC (20,000 in hand) Shift Details: Rotational shifts between 9 AM -10 PM for females 24x7 rotational shifts for males (any 9-hour shift) One rotational week off To Apply / Contact For more information Contact on: HR Suresh - 7030021413

Posted 1 week ago

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International non-voice customer support (Automobile)@ahm #upto 35kctc
Arise Solutions

2.0 - 4.0 years

2 - 4 Lacs

Ahmedabad

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Hiring for Automobile( Customer Support) Location: Ahmedabad , Gujarat Rotational Shift / 5 Days working Salary Upto 35KCTC( 2 year Experience in any domain / industry with on paper) Preferred / Value Add: Mechanical or Automobile background

Posted 1 week ago

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Automobile- International Customer Support// Up To 35 K CTC
Arise Solutions

2.0 - 6.0 years

3 - 4 Lacs

Gandhinagar, Ahmedabad, Vadodara

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Hiring for Automobile( Customer Support) Location: Ahmedabad , Gujarat Rotational Shift / 5 Days working Salary Upto 35KCTC( 2 year Experience in any domain / industry with on paper) Preferred / Value Add: Mechanical or Automobile background

Posted 1 week ago

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Content Moderation - Process Associate
Genpact

0.0 years

Warangal, Hanamkonda

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Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology service...

Posted 1 week ago

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Chat Support Executive A
Capgemini

0.0 - 5.0 years

3 - 8 Lacs

Pune

Remote

Process: - Blended process (Chat or Email includes inbound as well as outbound call) Requirement: Candidate must have Excellent English communication skills. Required Candidate profile Customer Support, BPO, Voice Jaipur, Indore, Chat Process, Email Support, Call Center, International BPO, Domestic BPO, Customer Care Indore Jaipur Mohali Kolkata Lucknow Gurgaon Bangalore Chennai

Posted 1 week ago

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International Chat Process
IntouchCX

0.0 - 3.0 years

2 - 4 Lacs

Hyderabad

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We are hiring enthusiastic and customer-focused professionals for an International Chat Process . The role involves providing real-time support to international customers through chat, ensuring high-quality service and customer satisfaction. Key Responsibilities: Handle customer queries via live chat in a timely and professional manner Provide accurate information and resolve customer issues effectively Maintain a high level of customer satisfaction through excellent communication Follow standard operating procedures and quality guidelines Document interactions and update customer records accurately Meet productivity, quality, and response-time targets Eligibility Criteria: Freshers or candi...

Posted 1 week ago

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Associate
Sutherland

0.0 - 2.0 years

2 - 3 Lacs

Navi mumbai

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Responsibilities: Collaborate with cross-functional teams Manage customer queries via phone, email & chat Maintain high NPS scores through exceptional service Meet performance targets consistently

Posted 1 week ago

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Customer Service Executive
Taskus

0.0 - 5.0 years

Mumbai

Work from Office

TaskUs Hiring for Customer Service Associates (Team Mates) who meet the following criteria: Eligibility: - Fresher and experienced both can apply. - Immediate joiners preferred Candidate must have excellent command over English. Position Details: - Designation: Team Mate - 5 Day working with rotational shifts and rotational Week-offs - Location: Office-based in Navi Mumbai - Cab Facility provided during odd hours This is a work from office opportunity! For details, Kindly come directly to the below mentioned address for the face to face Interview Contact Person: Bhanu Shree Address: 19th Floor , Building no. 9 Mindspace Airoli West Block-5, 5, MSEB Staff Colony, TTC Industrial Area, Airoli, ...

Posted 1 week ago

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Telugu ,English Tamil Voice/Non-Voice Process in Chennai 14k&16k salar
Takecare Manpower Services

0.0 - 1.0 years

1 - 2 Lacs

Chennai, Bengaluru

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Hiring Voice and non voice process//Freshers only Handling inbound and outbound calls (Voice Process) and respond to customer queries professionally. Manage customer interactions through chat, email (Non-Voice). share your CV HR 8978050699 Required Candidate profile Immediate joiners are preferred-Chennai Male/Female Age limit up to 30yrs old Good English communication must. Day Shifts/Rotational Shifts Available Rotational week off Hr Chandrika 8978050699 Perks and benefits Attractive incentives on performance Career growth

Posted 1 week ago

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Hiring For Voice/Non-Voice Process -Freshers@Chennai
Takecare Manpower Services

0.0 - 1.0 years

1 - 2 Lacs

Chennai

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Hiring Voice and non voice process//Freshers only Handling inbound and outbound calls (Voice Process) and respond to customer queries professionally. Manage customer interactions through chat, email (Non-Voice). share your CV HR ROHINI (8019319009) Required Candidate profile Immediate joiners are preferred-Chennai Male/Female Age limit up to 30yrs old Good English communication must. Day Shifts/Rotational Shifts Available Rotational week off Perks and benefits Attractive incentives on performance Career growth

Posted 1 week ago

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Email/Chat/Voice Support | Night Shift | Fresher Jobs @Ahmedabad
Arise Solutions

0.0 - 2.0 years

2 - 4 Lacs

Ahmedabad

Work from Office

We are hiring freshers and graduates for our growing US international process. Job Location: Ahmedabad Post: International Chat/Voice Role Handle US customer queries over call/chat/email Provide excellent customer experience Maintain accurate records

Posted 2 weeks ago

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Automobile Customer Support Executive - Upto35K CTC
Arise Solutions

2.0 - 5.0 years

3 - 4 Lacs

Gandhinagar, Ahmedabad

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Hiring for Automobile( Customer Support) Location: Ahmedabad , Gujarat Rotational Shift / 5 Days working Salary Upto 35KCTC( 2 year Experience in any domain / industry with on paper) Preferred / Value Add: Mechanical or Automobile background

Posted 2 weeks ago

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Customer Support Chat and Voice Process Executive
WNS Holdings

1.0 - 3.0 years

2 - 3 Lacs

Pune

Work from Office

Your Global Career Starts Here! | International Chat & Voice Executive WNS Where Conversations Create Careers Pune Locations: Viman Nagar | Magarpatta Love talking to people? Great at typing too? WNS is opening doors for International Chat & Voice Process Executives who want real growth, global exposure, and a solid career path. Whos This For? Graduates & Undergraduates Freshers ready to learn Experienced BPO professionals ready to grow Pune-based candidates (preferred) Strong English communication skills (non-negotiable ) What Makes This Role Different? International clients & processes Professional training & support Clear career progression Work with a globally trusted brand Apply in 2 Ea...

Posted 2 weeks ago

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BPO Fresher Hiring | US Night Shift | Fast Growth Career- Ahmedabad
Arise Solutions

0.0 - 2.0 years

1 - 3 Lacs

Ahmedabad

Work from Office

We are hiring freshers and graduates for our US Process. Great opportunity to start your career with an MNC environment. No experience required – paid training provided Fixed US night shift Salary:23k CTC-25k CTC Fast career growth English Required

Posted 2 weeks ago

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Hiring For International Chat Process | Non Voice | Live Chat Gurugram
Smart Vision Consultancy Services

1.0 - 2.0 years

3 - 4 Lacs

New delhi, Gurugram

Work from Office

International Customer Service Chat Process location: Gurgaon gard or under Grad with 6 months of exp Salary upto 32k ctc Skills: Excellent comms skills 24/7 Shift working days: 5 Both Side Cab Call/WhatsApp @ 9354475254 (HR Nainy) Perks and benefits Both side cab and 1 time meal

Posted 2 weeks ago

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Global Customer Support Executive - BPO | Attractive Salary Up To 40K
Arise Solutions

0.0 - 5.0 years

3 - 4 Lacs

Gandhinagar, Ahmedabad, Vadodara

Work from Office

International Customer Support Location: Ahmedabad (On-Site) Freshers: 26,000/month (CTC) • Experienced: Up to 38,000/month (CTC) • 5-Day Work Week (Rotational Shifts) • Night Shift Allowance • Cab Facility(at night shift)

Posted 2 weeks ago

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BPO/International Customer Support- Upto 38K CTC@ Ahmedabad
Arise Solutions

0.0 - 4.0 years

3 - 4 Lacs

Gandhinagar, Ahmedabad

Work from Office

Job Location: Ahmedabad Role: Chat Customer Support Package: 26K CTC to Upto 38K CTC 5 Days Working Rotational Shifts Night Shift Allowance Company-provided Cabs Health Insurance Strong Career Growth Path

Posted 2 weeks ago

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BPO :KPO: Customer Support Service :Back Office Work:38k CTC@Ahmedabad
Arise Solutions

0.0 - 4.0 years

1 - 4 Lacs

Gandhinagar, Ahmedabad

Work from Office

International Customer Support Location: Ahmedabad (On-Site) Freshers: 26,000/month (CTC) • Experienced: Up to 38,000/month (CTC) • 5-Day Work Week (Rotational Shifts) • Night Shift Allowance • Cab Facility(at night shift)

Posted 2 weeks ago

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International Voice Process || 22k in hand For freshers || Hyderabad
Axis Services

0.0 - 3.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Position 1 : Process : International Semi Voice Process Languages : Fluent English Shifts : Night Shifts Working Days : 5 Working Days Week Off : 2 Rotational Week Off Cab Facility : 2 way Cab Qualification : Any Graduates Experience : Freshers can apply Package : 18,000 take home + 1700 fixed shift allowance:19700 CTC. From 2nd month : upto 2000 incentives (based on performance) Position 2 : Process : Domestic voice process Location : Hyderabad Languages : Fluent Hindi & English Shifts : Day Shifts Working Days : 6 Working Days Week Off : 1 Rotational Week Off Cab Facility : No Cab Qualification : Undergraduates / Graduates Experience : Freshers & Experienced Candidates Can Apply Package : ...

Posted 2 weeks ago

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Chat Support Executive @Noida
Shining Stars Institution & travels

0.0 - 3.0 years

2 - 3 Lacs

Noida

Work from Office

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR CHAT PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- NOIDA PROCESS- DOMESTIC PREMIUM PROCESS Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/E...

Posted 2 weeks ago

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Hiring Non-Voice Chat & Email Support Executive
The Job Factory

1.0 - 5.0 years

Bangalore

On-site

Greetings from The Job Factory !! Job Summary We are looking for skilled Non-Voice Support Executives to handle customer interactions via chat and email . The ideal candidate should have excellent written communication skills, strong typing speed, and attention to detail. Interested candidates can apply now! Call : HR Shravani @ 9972829563 (call or WhatsApp) Email id : shravanithejobfactory@gmail.com Roles & Responsibilities Handle customer queries through chat and email support Provide accurate and timely responses to customer issues Maintain high-quality written communication standards Ensure customer satisfaction and first-time resolution Adhere to process guidelines and SLAs Document cus...

Posted 2 weeks ago

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Inviting applications For Content moderation_Bengali+English_Hyderabad
Genpact

0.0 - 2.0 years

Kolkata, Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Posted 2 weeks ago

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Exploring Chat Process Jobs in India

The chat process job market in India is thriving, with many companies looking to hire professionals who can effectively communicate with customers through chat platforms. This type of role often involves providing customer support, sales assistance, or technical troubleshooting via chat. If you are considering a career in the chat process industry in India, here is some important information to help you navigate the job market.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities have a high demand for chat process professionals and offer a plethora of job opportunities in this field.

Average Salary Range

The average salary range for chat process professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-8 lakhs per annum.

Career Path

In the chat process industry, career progression often follows a path from Chat Support Executive to Senior Chat Support Executive to Team Leader or Manager. With experience and additional skills, professionals can move into roles like Chat Process Trainer or Quality Analyst.

Related Skills

In addition to strong communication skills and customer service abilities, chat process professionals are often expected to have skills in typing speed, multitasking, problem-solving, and empathy. Knowledge of CRM software and basic technical troubleshooting can also be beneficial.

Interview Questions

  • How would you handle a difficult customer in a chat conversation? (medium)
  • Can you explain a situation where you successfully upsold a product/service to a customer? (medium)
  • What strategies would you use to improve response times in a chat queue? (advanced)
  • How do you ensure data security and confidentiality while handling customer chat conversations? (basic)
  • Have you ever dealt with an irate customer in a chat conversation? How did you handle it? (medium)
  • What metrics do you think are important to track in a chat process role? (advanced)
  • How do you prioritize multiple chat conversations simultaneously? (medium)
  • Can you give an example of a time when you had to escalate a chat conversation to a supervisor? (basic)
  • How do you stay updated on product/service information to assist customers effectively in a chat? (basic)
  • Describe a situation where you had to troubleshoot a technical issue for a customer through chat. (medium)
  • How do you maintain a positive tone and attitude in written communication with customers? (basic)
  • What do you think are the key components of a successful chat process team? (advanced)
  • Can you explain how you would handle a confidential customer complaint in a chat conversation? (medium)
  • How do you handle chat conversations during high-volume periods? (basic)
  • Have you ever had to follow up with a customer after a chat conversation? How did you approach it? (medium)
  • What do you think are the biggest challenges of working in a chat process role? (medium)
  • How do you ensure accuracy and attention to detail in your chat responses? (basic)
  • Describe a time when you had to collaborate with a colleague to resolve a customer issue in a chat conversation. (medium)
  • How do you handle technical jargon or complex terms in a chat conversation with a customer? (basic)
  • Can you explain the importance of active listening in a chat process role? (basic)
  • How do you handle confidential customer information in accordance with data privacy regulations? (medium)
  • What role do you think chatbots will play in the future of chat process jobs? (advanced)
  • How would you handle a situation where a customer is dissatisfied with the chat support they received? (medium)
  • Can you describe a time when you had to de-escalate a tense chat conversation with a customer? (medium)
  • How do you prioritize empathy and understanding in your chat interactions with customers? (basic)

Closing Remark

As you prepare for interviews and apply for chat process roles in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right skills and preparation, you can confidently pursue a successful career in the chat process industry. Good luck!

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