9195 Chat Process Jobs

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0.0 - 2.0 years

1 - 3 Lacs

ahmedabad

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Scanzer Outsourcing is looking for DATA ENTRY OPERATORS & COMPUTER OPERATOR to join our dynamic team and embark on a rewarding career journey Input and update data into computer systems.

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0.0 - 2.0 years

1 - 3 Lacs

bengaluru

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Scanzer Outsourcing is looking for DATA ENTRY OPERATORS & COMPUTER OPERATOR to join our dynamic team and embark on a rewarding career journey Input and update data into computer systems.

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0.0 - 2.0 years

1 - 3 Lacs

mumbai, mumbai suburban

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Excellent Hiring - Back Office Staff Role: Data Entry / MIS Industry Type: Recruitment / Staffing Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent More Info Call Or WhatsApp HR

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0.0 - 1.0 years

1 - 2 Lacs

thane, panvel, navi mumbai

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Job Opening for Back Office E- Mail Process for T&M @Navi Mumbai Turbhe Location for Male Candidates. Role & responsibilities 1-An Email and Chat Support Specialist primarily assists customers by responding to their queries via email and chat platforms. 2- Their responsibilities include Solving customer issues, providing timely solutions, and maintaining a high level of customer satisfaction. 3-Ready to work in shifts. 4-Able to prepare MIS related to activities Performance. Education - Graduate Prefered Only - Male Candidates Minimum 1+ Years of Experience into Email Process or Chat Process Job Location : -BOB Card, B-Wing, Gound Floor, Akshar Business Park, Janta Market Rd, Opposite APMC F...

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8.0 - 13.0 years

7 - 14 Lacs

gurugram

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What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

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8.0 - 13.0 years

7 - 11 Lacs

gurugram

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What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

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12.0 - 21.0 years

15 - 22 Lacs

navi mumbai, mumbai (all areas)

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So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

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12.0 - 21.0 years

15 - 22 Lacs

mohali

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So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

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12.0 - 21.0 years

15 - 22 Lacs

chandigarh

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So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

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12.0 - 21.0 years

8 - 18 Lacs

mohali

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Role & responsibilities So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline empl...

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1.0 - 4.0 years

1 - 4 Lacs

noida, new delhi, gurugram

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HCLTech is Hiring for Email & Chat Support! Interested candidates can walk in for an interview on: Dates: 26th September 2025 Timing: 11:00 AM - 3:00 PM Walk-In Address: No. A 8 & 9, Sector 60, Noida - 201301 Work Location: Gurugram Contact Persons: Navya Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices) Type of Requirement:- E-Mail Support (Excellent Written & Verbal Communication is a must) Required Qualification:- *Graduate / Post Graduate in any stream. . Job Description As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from ...

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0.0 - 5.0 years

3 - 5 Lacs

noida, faridabad, gurugram

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Bulk Hiring for Customer Support 5 Days Working Both side cabs Rotational Shifts Location: Noida / Gurgaon / Delhi UnderGrad/ Grad / Freshers/ Experienced anyone can apply Excellent Comms required Call HR Shruti: 6394715879 > HR Rohit: 8178634637

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0.0 - 3.0 years

1 - 3 Lacs

pune

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Team Member Voice and Live Chat and (AXA Health) Who is AXA Health? Were AXAs UK health and wellbeing specialists. We help people be the best version of themselves, whatever that means to them. AXA Health is a UK Health insurance company. What is health insurance? Private health insurance gives you access to eligible health treatment when you need it. From seeing a specialist for diagnosis to having a comfortable private hospital stay, were there to look after your health and wellbeing. We offer a range of levels of cover and premiums to best suit everyone's specific needs. Voice Process and Live Chat The role involves handling end-to-end inquiries related to health insurance members, includ...

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0.0 - 2.0 years

1 - 2 Lacs

bengaluru

Remote

Graduate/ Undergraduate Graduate - Both Fresher/ Experience If Undergraduate - Only Exp (6month or above) will be considered. Language - good comms in English & Understanding Grammar Shift - Day / Night shift Note:- Don't Call, Apply only.

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0.0 - 4.0 years

2 - 3 Lacs

mumbai, mumbai suburban, mumbai (all areas)

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FRESHER // EXPERIENCE GRAD // HSC +EXP IMMEDIATE JOINER ROTATIONAL SHIFT INCLUDING 5/6 DAYS WORKING HANDLING QUERIES OF CUSTOMER MALAD / THANE / AIROLI CONTACT HR YASHIKA (9897759133) Required Candidate profile HSC + EXP // FRESHER GRAD // HSC // PG GOOD COMMUNICATION HANDLING QUERIES OF CUSTOMER Perks and benefits CAB FACILITY INCENTIVES NIGHT ALLOWANCES

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1.0 - 3.0 years

2 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Greetings from WNS!! Hiring for Customer Service Executive - UK Chat Process Candidate should have min 6 months experience in Customer Support 5 days working with 2 rotational week offs, UK shifts Candidate should be willing to work in rotational shifts Salary upto 3.5 lpa depending on years of experience and last drawn salary Immediate Joining Job Location - Thane

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0.0 - 2.0 years

2 - 2 Lacs

mumbai suburban, thane, navi mumbai

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Job Title: Analyst (International Chat Process) Location: Airoli, Navi Mumbai, Maharashtra | Full Time | Customer Operations Shift Timings: Rotational Night Shifts | 2-Rotational Week Offs Job Description: As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and service...

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0.0 - 3.0 years

2 - 6 Lacs

mumbai

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Customer Operations Shift Timings US Shift|Management Level Analyst| Travel Requirements - NA Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from custome...

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0.0 - 2.0 years

1 - 2 Lacs

bengaluru, gachibowli

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Job Title: Analyst (International Chat Process) Shift Timings: Rotational Night Shifts | Rotational Week Offs Job Description: As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Responding to incoming chats from custom...

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0.0 - 2.0 years

1 - 2 Lacs

sohna, gachibowli

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Job Title: Analyst (International Chat Process) Shift Timings: Rotational Night Shifts | Rotational Week Offs Job Description: As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Responding to incoming chats from custom...

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0.0 - 2.0 years

1 - 2 Lacs

tiruppur, gachibowli

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Job Title: Analyst (International Chat Process) Shift Timings: Rotational Night Shifts | Rotational Week Offs Job Description: As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Responding to incoming chats from custom...

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0.0 - 2.0 years

1 - 2 Lacs

ulhasnagar, gachibowli

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Job Title: Analyst (International Chat Process) Shift Timings: Rotational Night Shifts | Rotational Week Offs Job Description: As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Responding to incoming chats from custom...

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0.0 - 3.0 years

1 - 3 Lacs

mumbai

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As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

2 - 2 Lacs

thane

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Designation; Analyst: Voice/ Chat Process. Majorly involves technical assistance and customer service. Analyze customer needs and recommend appropriate solutions. Ensure high levels of customer satisfaction through excellent service. Preferred candidate profile Graduation is must. Fresher/ experienced both can apply. Must have good English communication skills. 5 Days working with two days rotational offs/9 hours shift -8 hours working. Flexible to work in US shift timings/ Night Shifts Perks and benefits Cabs for all employees (Girls/ Boys). Free Medical Insurance of Rs. 1 Lakh Free 24*7 MEDICAL HELPLINE for all employees.

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0.0 - 3.0 years

1 - 3 Lacs

ulhasnagar

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Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation...

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Exploring Chat Process Jobs in India

The chat process job market in India is thriving, with many companies looking to hire professionals who can effectively communicate with customers through chat platforms. This type of role often involves providing customer support, sales assistance, or technical troubleshooting via chat. If you are considering a career in the chat process industry in India, here is some important information to help you navigate the job market.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities have a high demand for chat process professionals and offer a plethora of job opportunities in this field.

Average Salary Range

The average salary range for chat process professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-8 lakhs per annum.

Career Path

In the chat process industry, career progression often follows a path from Chat Support Executive to Senior Chat Support Executive to Team Leader or Manager. With experience and additional skills, professionals can move into roles like Chat Process Trainer or Quality Analyst.

Related Skills

In addition to strong communication skills and customer service abilities, chat process professionals are often expected to have skills in typing speed, multitasking, problem-solving, and empathy. Knowledge of CRM software and basic technical troubleshooting can also be beneficial.

Interview Questions

  • How would you handle a difficult customer in a chat conversation? (medium)
  • Can you explain a situation where you successfully upsold a product/service to a customer? (medium)
  • What strategies would you use to improve response times in a chat queue? (advanced)
  • How do you ensure data security and confidentiality while handling customer chat conversations? (basic)
  • Have you ever dealt with an irate customer in a chat conversation? How did you handle it? (medium)
  • What metrics do you think are important to track in a chat process role? (advanced)
  • How do you prioritize multiple chat conversations simultaneously? (medium)
  • Can you give an example of a time when you had to escalate a chat conversation to a supervisor? (basic)
  • How do you stay updated on product/service information to assist customers effectively in a chat? (basic)
  • Describe a situation where you had to troubleshoot a technical issue for a customer through chat. (medium)
  • How do you maintain a positive tone and attitude in written communication with customers? (basic)
  • What do you think are the key components of a successful chat process team? (advanced)
  • Can you explain how you would handle a confidential customer complaint in a chat conversation? (medium)
  • How do you handle chat conversations during high-volume periods? (basic)
  • Have you ever had to follow up with a customer after a chat conversation? How did you approach it? (medium)
  • What do you think are the biggest challenges of working in a chat process role? (medium)
  • How do you ensure accuracy and attention to detail in your chat responses? (basic)
  • Describe a time when you had to collaborate with a colleague to resolve a customer issue in a chat conversation. (medium)
  • How do you handle technical jargon or complex terms in a chat conversation with a customer? (basic)
  • Can you explain the importance of active listening in a chat process role? (basic)
  • How do you handle confidential customer information in accordance with data privacy regulations? (medium)
  • What role do you think chatbots will play in the future of chat process jobs? (advanced)
  • How would you handle a situation where a customer is dissatisfied with the chat support they received? (medium)
  • Can you describe a time when you had to de-escalate a tense chat conversation with a customer? (medium)
  • How do you prioritize empathy and understanding in your chat interactions with customers? (basic)

Closing Remark

As you prepare for interviews and apply for chat process roles in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right skills and preparation, you can confidently pursue a successful career in the chat process industry. Good luck!

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