Taskus

Role & responsibilities Develop, maintain, and enhance new data sources and tables, contributing to data engineering efforts to ensure comprehensive and efficient data architecture. Serves as the liaison between Data Engineer team and the Airport operation teams, developing new data sources and overseeing enhancements to existing database; being one of the main contact points for data requests, metadata, and statistical analysis Migrates all existing Hive Metastore tables to Unity Catalog, addressing access issues and ensuring smooth transition of jobs and tables. Collaborate with IT teams to validate package (gold level data) table outputs during the production deployment of developed notebooks Develop and implement data quality alerting systems and Tableau alerting mechanisms for dashboards, setting up notifications for various thresholds. Create and maintain standard reports and dashboards to provide insights into airport performance, helping guide stations to optimize operations and improve performance. Preferred candidate profile Master's degree / UG Min 5 -10 years of experience Databricks (Azur op) Good Communication Experience developing solutions on a Big Data platform utilizing tools such as Impala and Spark Advanced knowledge/experience with Azure Databricks, PySpark , ( Teradata )/Databricks SQL Advanced knowledge/experience in Python along with associated development environments (e.g. JupyterHub, PyCharm, etc.) Advanced knowledge/experience in building Tableau Dashboard / Clikview / PowerBi Basic idea on HTML and JavaScript Immediate Joiner Skills, Licenses & Certifications Strong project management skills Proficient with Microsoft Office applications (MS Excel, Access and PowerPoint); advanced knowledge of Microsoft Excel Advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework Proficient in SharePoint, PowerApp and ability to use Graph API

Join our Mega Tech Recruitment Drive at TaskUs Chennai - where bold ideas, real impact, and ridiculous innovation come together. Who are we hiring for? We are hiring for Developers, Senior Developers, Leads, Architects, and more. When is it happening? 24th June 2025, 9 AM to 4 PM IST. Which skills are we hiring for? Dot Net Full Stack: AWS/Azure + Angular/React/Vue.Js Oracle Fusion: Functional Finance (AP, AR, GL, CM and Tax) Senior Data Engineer: Tableau Dashboard / Clikview / PowerBi, Azure Databricks, PySpark, Databricks SQL, JupyterHub/ PyCharm. SQL Server Database Administrator: SQL Server Admin (Both Cloud & On-Prem) Workday Integration Developer: Workday integration tools (Studio, EIB), Workday Matrix, XML, XSLT Workday Configuration Lead Developer: Workday configuration tools (Studio, EIB), Workday Matrix, XML, XSLT, xPath, Simple, Matrix, Composite, Advanced About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one 1 year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. Work Experience : - Min 1 yr of experience in the role Job Location : - Building 9, Gigaplex IT Park, Airoli Navi Mumbai

Greetings from Taskus !! Here we are with an opportunity for the designation of Customer care executive for International Process!!! Basics: Designation : Teammate ( Customer Care Executive) Process : International Blended Process Onsite / Remote : Onsite Working Days : 5 ( Rotational Week Offs) Shift : Rotational & Graveyard shift Requirements: 1 year of documented bpo experience is required Should have excellent communication skills. Should be aware of all the KPIs & KRAs Should be flexible with the shift timings and working days. Should be comfortable with WFO. Location - Plot number 5, Sector 82, Airport Rd, Sector 82, Sahibzada Ajit Singh Nagar, Punjab 160055 Interested candidates can share their resume on below email Sakshi08@taskus.com Regards Sakshi

What We Offer: Developer - Workday Integration Job description The Developer - Workday Integration, will design, develop, test, and implement HR technology solutions in support of key business initiatives for the firm. This is a hands-on, full SDLC role which provides opportunity to develop technical solutions, support software engineering efforts and engage in complex business, data, and technical challenges. Translates the business requirements into technical designs, makes recommendations Performs hands on development of Workday integrations and new applications. Designs and develops practical EIBs and extractions. Provides production support for existing integrations, investigates issues, recommends, and implements fixes. Champions the collaborative resolution of defects. Conducts peer reviews, actively participates in providing feedback on optimizing other s configuration and identifies re-usable frameworks. Interfaces with other team members and other teams in peer review of requirements, specifications and designs of business processes. Coordinates configuration development and testing with 3rd party vendors and downstream consumers. Documents and communicates development status in a timely manner including metric reporting. Assists with adherence to technology policies and comply with all security controls. Required: BA/BS degree in Computer Science/Software Engineering 4+ years of hands on programming experience with Workday integration tools (Studio, EIB) 4+ years of XML, XSLT experience 3+ years of advanced report building in Workday (Simple, Matrix, Composite, Advanced) 3 years of experience building BIRT reports using Workday Studio Experience in working on Agile teams, experience using agile tracking and process management tools (e.g. Jira, Rally) Flexible in his/her thinking, able to evolve a solution when additional information and ideas are presented. Recommended JavaScript, AWS, dev ops experience Education/Experience Other Responsibilities Bachelor s degree in Computer Science, Information Systems or related discipline with at least seven (7) years of related experience, or equivalent training and/or work experience; Demonstrated technical expertise in Object Oriented and database technologies/concepts which resulted in deployment of enterprise quality solutions. Past experience with developing enterprise quality solutions in an iterative or Agile environment. Strong written and verbal technical communication skills. Demonstrated ability to develop effective working relationships that improved the quality of work products. Should be well organized, thorough, and able to handle competing priorities. Ability to maintain focus and develop proficiency in new skills rapidly. Ability to work in a fast paced environment. Work Location / Work Schedule / Travel: Any TaskUs IND Office Current WFH Setup Flexible day schedule How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

What We Offer: IT Senior Director, Applications (Workday & HR Automation) How would you like to lead innovative software delivery at the worlds fastest growing #1 technology enabled business processing outsourcing company. You will lead a techno-functional team in delivering world class SaaS and customer solutions to our business users. This process includes working with internal and external stakeholders to develop and continuously improve processes based on long term business strategies aligned to high-growth business plans. You will help to negotiate and prioritize short-term and long-term delivery roadmaps and contribute to the overall execution of departmental activities. At TaskUs we ensure we get the best of the best, after all, we are a ridiculously good company where our employees come first and are all top notch performers. Now it is time to imagine what it s like being an IT Director, Applications at TaskUs. Imagine yourself going to work with one thing on your mind: as your team works directly with global business leaders and key members of the senior leadership team to crisply deliver business value through software solutions they are achieving ridiculous results every day. You provide them leadership, direction, career and skills development, and measure their success with key performance measures. You and the team deliver a portfolio of transactional workflow solutions, process improvement, integration and automation for finance, planning, accounting, reporting, revenue & expense, and related areas. As the IT Senior Director, Applications, you will be responsible for identifying business improvement opportunities and delivering applications to meet these needs. You will oversee the configuration and implementation of applications that will be used by the departments within your scope of responsibility. You will partner with the business leaders to define, manage and deliver a portfolio of technology projects that improve business process capabilities. You and your team will evaluate needs and commercial as well as custom solutions to meet those needs. You will assist in defining and de-risking projects through experienced project planning for business application projects. This role has the experience to balance competing demands for both sustaining support and enhancements as well as large transformation projects including scope, time, cost, quality, resources, and risk. As IT Senior Director, Applications (FP&A) you will be successful by combining: 12+ years delivering and managing teams in the delivery of software applications and automation A minimum 5 years providing technical support for HR and Recruiting functions in a global environment with staff in excess of 25,000 employees. Public company/SEC experience preferred. A minimum 3 years managing teams in the delivery of Workday and integration HR platforms including Workday HCM, Workday Recruiting, and integrations to payroll, benefits, background check and other vendor providers Experience managing application service delivery and user support for applications Experience establishing priorities and schedules for business application projects. Experience with system and organizational planning to ensure business and service continuity Experience directing and measuring your teams in service excellence and in documenting and maintaining business process documentation, configuration guides, support knowledge bases, and user job aids. Extensive experience in requirements gathering for multiple business functions that gives you a breadth of exposure to anticipate business needs. Experience with advising and applying AI and Automation for business processing automation and workflow automation including Workday and other platforms (Workato preferred) Experience influencing IT and business executive management in setting direction and quickly identifying solutions to address business opportunities and challenges. Experience in resource/budget planning/forecasting and managing expenses to plan Senior level technical expertise and/or architecture experience are preferred Knowledge of project management practices is preferred Knowledge and experience with Recruiting Automation required. Preferred integrated platforms include TalkPush and Harver. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

What We Offer: NA How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Role & responsibilities customer support ( International voice process ) Preferred candidate profile

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you.

What We Offer: What youll do Develop, maintain, and enhance new data sources and tables, contributing to data engineering efforts to ensure comprehensive and efficient data architecture. Serves as the liaison between Data Engineer team and the Airport operation teams, developing new data sources and overseeing enhancements to existing database; being one of the main contact points for data requests, metadata, and statistical analysis Migrates all existing Hive Metastore tables to Unity Catalog, addressing access issues and ensuring smooth transition of jobs and tables. Collaborate with IT teams to validate package (gold level data) table outputs during the production deployment of developed notebooks Develop and implement data quality alerting systems and Tableau alerting mechanisms for dashboards, setting up notifications for various thresholds. Create and maintain standard reports and dashboards to provide insights into airport performance, helping guide stations to optimize operations and improve performance. All youll need for success Preferred Qualifications- Education & Prior Job Experience Masters degree / UG Min 5 -10 years of experience Databricks (Azur op) Good Communication Experience developing solutions on a Big Data platform utilizing tools such as Impala and Spark Advanced knowledge/experience with Azure Databricks, PySpark , ( Teradata )/Databricks SQL Advanced knowledge/experience in Python along with associated development environments (e.g. JupyterHub, PyCharm, etc.) Advanced knowledge/experience in building Tableau Dashboard / Clikview / PowerBi Basic idea on HTML and JavaScript Immediate Joiner Skills, Licenses & Certifications Strong project management skills Proficient with Microsoft Office applications (MS Excel, Access and PowerPoint); advanced knowledge of Microsoft Excel Advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework Proficient in SharePoint, PowerApp and ability to use Graph API How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Key Responsibilities: Translate written documents, emails, and business materials from English to Portuguese and vice versa. Interpret verbal communications during meetings, calls, or training sessions. Ensure consistency of terminology and tone in translated materials. Collaborate with cross-functional teams (marketing, operations, legal, etc.) for localization of content. Review and edit translations for grammatical accuracy, clarity, and style. Assist in creating glossaries, style guides, and translation memory databases. Stay updated with language trends and cultural nuances in Portuguese-speaking regions. Support customer service or client communication in Portuguese when required. Process Cases as per guidelines of the product Address customer concerns, troubleshoot issues, and offer appropriate solutions Should be proficient in Portuguese Should be proficient in English

TaskUs is looking for Quality Manager to join our dynamic team and embark on a rewarding career journey Oversee and manage quality assurance operations and activities. Develop and implement QA strategies and solutions. Collaborate with QA and cross-functional teams. Ensure compliance with QA standards and regulations. Monitor and report on QA performance. Prepare and present QA reports.

Job Title: Remote Desktop Support Organization:- Taskus Location:- Navi Mumbai, Airoli (Work from office) About Taskus:- Taskus is a global leader in providing outsourced business services, specializing in customer experience and back-office support. With a commitment to excellence and innovation, Taskus partners with leading international companies to deliver exceptional service and drive business success. Job Description:- Taskus is seeking a highly skilled Remote Desktop Support Technician with a minimum of 3 years of relevant experience supporting international clients. As a Remote Desktop Support Technician, you will play a vital role in ensuring the seamless operation of our clients' IT systems by resolving technical issues and delivering exceptional customer service to a global user base. Key Responsibilities :- - Provide remote technical support to international clients via phone, email, chat, and remote desktop tools. - Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and peripherals. - Install, configure, and maintain operating systems, software applications, and security patches. - Set up and configure VPN connections for secure remote access. - Implement and support multi-factor authentication (MFA) solutions, including Yubikey. - Collaborate effectively with cross-functional teams across different time zones to escalate and resolve complex technical issues. - Document support tickets, solutions, and troubleshooting procedures in Jira or similar ticketing systems. - Provide training and guidance to international end-users on IT best practices and procedures. - Stay updated on emerging technologies and industry trends to continuously improve service delivery and enhance client satisfaction. Requirements :- - Minimum of 3 years of experience in remote desktop support, preferably with international clients. - Proficiency in using remote support tools and technologies. - Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently. - Experience with MFA solutions, such as Yubikey, and VPN technologies. - Excellent communication skills and cultural sensitivity to effectively interact with clients from diverse backgrounds. - Ability to work independently and collaborate effectively in a remote team environment. - Experience using collaboration tools like Slack for communication and Jira for ticket management. Preferred Qualifications:- - Bachelor's degree in Computer Science, Information Technology, or related field. - Certifications in relevant technologies (e.g., CompTIA A+, Network+, Security+). - Experience supporting a diverse range of operating systems, including Windows, macOS, and Linux. Benefits:- - Competitive salary package - Comprehensive health benefits - Flexible work hours - Opportunities for career advancement and professional development - Dynamic and collaborative work environment If you meet the qualifications and are passionate about delivering exceptional remote desktop support to international clients, we encourage you to apply for this exciting opportunity at Taskus. Join us in providing world-class service and driving innovation in the outsourcing industry. Apply now! --

Call us on: +91 8618423116

As Operations Manager, you are also responsible for making sure that KPIs are being met consistently . You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations , have short chit -chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents . This way , you are able to manage relationships better and develop people at the same time . ole & responsibilities Preferred candidate profile - From International BPO Only Perks and benefits - 5 days working , Night shifts

Job Description Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader , you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer

Job Description Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader , you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list. A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it. We exist to make the world’s best companies better. We aim to have fun while doing it. So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it’s time to imagine what it’s like being a Senior Operations Manager. Imagine yourself going to work with one thing on your mind: in a company like TaskUs, it’s more than just the KPIs if you want to solve business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. Along with this, you are also responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. What else? Well, you will also develop individual & team goals and implement a plan to carry out objectives. You will guide Operations Managers in a meeting of all team & individual goals. Along with this, you must ensure compliance with all established policies and procedures. You also need to also Assist the Operations Director in crafting operations procedures. So, do you have what it takes to become a Senior Operations Manager? Requirements: So, what is it we’re looking for? Well, since this is a Senior Operations Manager post, we need someone who already has the skills to even call themselves a Senior Operations Manager! In other words, someone who has at least 3 years of related working experience, preferably someone who has experience in being a Senior Manager/Director specializing in BPO Operations and Management or equivalent. We need someone who has handled at least 600 FTEs. Someone with strong computer skills, especially in using MS Office applications and Google applications. We need someone who’s responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. So definitely someone with excellent verbal and written communication and customer service skills. We need someone who can multitask and work in a fast-paced high-stress environment. Someone who can lead and is great in analyzing situations and data. Someone who has the ability to build productive business relationships with clients. Someone who has strong organizational, analytical and managerial skills. Lastly, we need someone who possesses a professional, courteous, and resilient attitude. Regards, Arpita Mishra Talent Acquisition Specialist

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always. At TaskUs, leaders eat lastin other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. Thats probably why were ranked 40th on Glassdoors 2019 100 Best Places to Work list. A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, youve found it. We exist to make the worlds best companies better. We aim to have fun while doing it. So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. Imagine yourself going to work with one thing on your mind: in a company like TaskUs, its more than just the KPIs if you want to solve business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. Along with this, you are also responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. What else? Well, you will also develop individual & team goals and implement a plan to carry out objectives. You will guide Operations Managers in a meeting of all team & individual goals. Along with this, you must ensure compliance with all established policies and procedures. You also need to also Assist the Operations Director in crafting operations procedures. So, do you have what it takes to become a Senior Operations Manager? Requirements: So, what is it were looking for? Well, since this is a Senior Operations Manager post, we need someone who already has the skills to even call themselves a Senior Operations Manager! In other words, someone who has at least 3 years of related working experience, preferably someone who has experience in being a Senior Manager/Director specializing in BPO Operations and Management or equivalent We need someone who has handled at least 600 FTEs. Someone with strong computer skills, especially in using MS Office applications and Google applications. We need someone whos responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. So definitely someone with excellent verbal and written communication and customer service skills. We need someone who can multitask and work in a fast-paced high-stress environment. Someone who can lead and is great in analyzing situations and data. Someone who has the ability to build productive business relationships with clients. Someone who has strong organizational, analytical and managerial skills. Lastly, we need someone who possesses a professional, courteous, and resilient attitu Role & responsibilities Preferred candidate profile Perks and benefits

So what does a Site Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what its like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. The Leader will represent Learning Experience for the Site in all site initiatives As a Site Senior Learning Experience Manager, you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards. So, do you have what it takes to become a Senior Learning Experience Manager? Requirements: So what is it were looking for? Well, since this is a managerial post we need someone who already has the experience to even call themselves as one. With this, we need someone with at least 5 year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product Training. What else? You must also have the ability to support multiple teams across multiple programs within your site. You must also be highly creative and dynamic. Are you someone who can work independently? Not afraid of being alone? Then great! Because you must be highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience. This is a training post after all, so a strong background in product training is a MUST. You must be excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in Google and MS Office applications is a need. About TaskUs: TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the worlds most innovative companies. Listed as one of Glassdoors 100 Best Places to Work, USA Todays Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. TaskUs, Inc. is an equal opportunity employer. To find out more visit www.TaskUs.com Regards, Arpita Mishra Talent Acquisition Specialist 7999633266