What We Offer: The role directly supports North America, Latin America and Europe. Recommends and helps the implementation, organization, administration, and maintenance of compensation plans, ensuring they are aligned and consistent with Compensation strategy and overall business objectives. Provides consultation and proficiency to business leaders and Human Resource Advocates and/or Business Partners on base pay administration and incentive compensation design to align with business strategy. Primary Responsibilities Align to and support in the compensation strategy and philosophy that drives compensation programs. Participate in maintaining compensation processes like planning, analytics, and implementation of all compensation and job architecture activities in multiple countries in North America, Latin America and Europe. Create analyses and develop design recommendations for a variety of compensation programs, budgets, and tools, which may include base pay structures, annual merit programs, and short- and long-term incentive plans. Plan and administer the execution of limited or recurring project plans in support of new compensation initiatives to ensure successful execution and timely completion, which includes comprehensive change management. Support in developing and maintaining company s job architecture. Work with leaders and partners to evaluate new or changing roles and create the associated job codes in the system. Maintain the data integrity of the job catalog and/or library. Participate in compensation market data surveys to collect and analyze competitive salary information to determine company s competitive position. Support compensation team on bonus plan administration and other duties as assigned. Support annual merit planning and focal promotion processes with business clients. Collaborate with Corporate Applications and HRIS group to maintain data integrity and reporting analytics. Develop and analyze base pay market data positioning and pay ranges to ensure market competitiveness and support of overall compensation strategy. Develop an Associate Compensation Pay Package database for all countries being supported, and/or as applicable. Work with People Advocates/HR Business Partners to research internal client compensation issues and respond to requests in a timely manner. Engage business leaders and HR Business Partners to review proposed design on different pay for performance programs, policies and procedures. Basic Qualifications Ability to assess processes and make recommendations for improvement Ability to provide guidance to junior employees in the areas of compensation and analytical processes General knowledge of employment law and other areas of HR Previous experience executing compensation programs for global client groups coupled with a strong understanding of how they, and other initiatives, may impact various areas of the People organization Strong attention to detail and a high level of accuracy Intermediate to Advance Excel skills and comfort with formulas with increasing complexity Solid written and verbal communication relationship building skills; enjoys working with highly collaborative teams Ability to prioritize and work on multiple requests Solid time management and organizational skills Preferred Qualifications 5+ years of experience handling compensation strategy and programs in North America, Latin America & Europe Experience in BPO Industry is a plus Demonstrate strong analytical skills and critical thinking to conduct complex analyses and provide recommendation How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

IT Support Specialist So what does an IT Support Specialist do? Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. As an IT Support Specialist , you will: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting user s application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Do you have what it takes to become an IT Support Specialist ? Requirements: At least 1 year minimum experience and a Bachelor s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course. Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills

- Would be responsible for Real time queue monitoring (RTQM) - Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) - Will have to manage client Interaction - Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS - Would ensure availability of analysts on phones/chats as per the business model requirement.

- 3+ years of WFM experience - Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule. Key Responsibilities: Create and manage daily, weekly, and monthly staff schedules in alignment with forecasted workloads. Maintain real-time and historical scheduling data for performance tracking and reporting. Adjust schedules based on call volume trends, absenteeism, and unplanned changes. Collaborate with operations to ensure adherence to schedules and staffing requirements. Support intraday schedule management by tracking exceptions, breaks, shift changes, and overtime. Optimize scheduling for cost-effectiveness, service levels, and employee satisfaction. Communicate schedule changes or requirements to agents and team leads. Coordinate with HR for PTO, leaves, and attrition updates to reflect accurate headcount planning. Ensure compliance with labor laws, company policies, and contract agreements in all schedules.

- 3+ years of WFM experience - Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule. Key Responsibilities: Create and manage daily, weekly, and monthly staff schedules in alignment with forecasted workloads. Maintain real-time and historical scheduling data for performance tracking and reporting. Adjust schedules based on call volume trends, absenteeism, and unplanned changes. Collaborate with operations to ensure adherence to schedules and staffing requirements. Support intraday schedule management by tracking exceptions, breaks, shift changes, and overtime. Optimize scheduling for cost-effectiveness, service levels, and employee satisfaction. Communicate schedule changes or requirements to agents and team leads. Coordinate with HR for PTO, leaves, and attrition updates to reflect accurate headcount planning. Ensure compliance with labor laws, company policies, and contract agreements in all schedules.

- At least 1 or 2 years of hands on experience in capacity planning, 3 yrs of experience in scheduling - Good comm skills - WFM tool(IEX) used for scheduling - As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills.

- At least 1 or 2 years of hands on experience in capacity planning, 3 yrs of experience in scheduling - Good comm skills - WFM tool(IEX) used for scheduling - As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills.

- Overall 5+ years of experience in WFM - 2 years of experience of leading Reporting team - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) - Excellent quantitative, Problem solving & analytical skills - Strong attention to detail - Critical thinking - Experience in Power BI , Amazon Connect, Kibana, Teleopti - (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI - Experience using Google Sheets.

- Would be responsible for Real time queue monitoring (RTQM) - Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) - Will have to manage client Interaction - Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS - Would ensure availability of analysts on phones/chats as per the business model requirement.

- Will mainly work on developing dashboards and reports for the Workforce Management - Will work closely with internal and external stakeholders (Operations, Support groups, Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. - Ability to work with large amounts of information and see the bigger picture - Excellent analytical and problem solving skills - Strong attention to detail - Critical thinking - Experience in Power BI , Amazon Connect, Kibana, Teleopti - (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI - Experience using Google Sheets.

- Will mainly work on developing dashboards and reports for the Workforce Management - Will work closely with internal and external stakeholders (Operations, Support groups, Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. - Ability to work with large amounts of information and see the bigger picture - Excellent analytical and problem solving skills - Strong attention to detail - Critical thinking - Experience in Power BI , Amazon Connect, Kibana, Teleopti - (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI - Experience using Google Sheets.

Well, we need someone with college or vocational school graduation as a qualification and whos willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? Thats definitely a plus! Min 1 yr of experience in the role

As a Quality Manager, you will leverage on your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You must be highly motivated by the opportunity to effect change and bring these plans to fruition.

We need someone who already has the skills to even call themselves a Senior Operations Manager! Inother words, someone who has at least 3 years of related working experience, preferably someone who has experience in being a Senior Manager/Director specializing in BPO Operations and Management or equivalent. We need someone who has handled at least 600 FTEs. Someone with strong computer skills, especially in using MS Office applications and Google applications. We need someone whos responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. So definitely someone with excellent verbal and written communication and customer service skills. We need someone who can multitask and work in a fast-paced high-stress environment Someone who can lead and is great in analyzing situations and data. Someone who has the ability to build productive business relationships with clients. Someone who has strong organizational, analytical and managerial skills. Lastly, we need someone who possesses a professional, courteous, and resilient attitude.

Since this is a Learning Experience Leader post, wed need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training or teaching experience in customer service) along with minimum qualification as a college or vocational school graduate, then youre qualified!

Team & Performance Management Lead and manage teams to achieve operational excellence, ensuring key performance indicators (KPIs) like CSAT, AHT, and SLA adherence are met. Process Optimization & Strategy Identify areas for process improvement, implement best practices, and drive efficiency to enhance customer experience and operational success. Stakeholder & Client Management Act as a key liaison between clients, leadership, and internal teams, ensuring smooth communication and service delivery. People Development & Training Mentor and coach team members, conduct performance evaluations, and drive employee engagement for a high-performing workforce. Compliance & Quality Assurance Ensure adherence to company policies, industry regulations, and quality standards to maintain service excellence in an international BPO environment.

since this is a managerial post we need someone who alreadysince this is a managerial post we need someone who already has the experience to even call themselves as one. With this, we need someone with at least 5 year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product Training. What else You must also have the ability to support multiple teams across multiple programs within your site. You must also be highly creative and dynamic. Are you someone who can work independently Not afraid of being alone Then great Because you must be highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience. This is a training post after all, so a strong background in product training is a MUST. You must be excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in Google and MS Office applications is a need.

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at leastone 1 year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how.

Engage with customers through chat platforms in a professional and courteous manner. Respond promptly to customer inquiries, providing accurate and relevant information. Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions. Work Experience : - Min 6 months of experience Job Location : - Building 9, Gigaplex IT Park, Airoli Navi Mumbai

Well, we need someone with college or vocational school graduation as a qualification and whos willing to work on cyclical schedules. So if you have at least 1-2 years ofworking experience in the related field (Quality tools, Auditing, and Customerservice). Have experience on phone, email, and live chat support? Thats definitely a plus!