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WFM Supervisor ( MIS )

2 - 6 years

4 - 8 Lacs

Navi Mumbai Gurugram

Posted:1 month ago| Platform: Naukri logo

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Skills Required

MIS Kibana Excel Power BI Amazon Connect data warehousing ETL workforce management

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Overall 5+ years of experience in WFM - 2 years of experience of leading Reporting team - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) - Excellent quantitative, Problem solving & analytical skills - Strong attention to detail - Critical thinking - Experience in Power BI , Amazon Connect, Kibana, Teleopti - (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI - Experience using Google Sheets.

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