7 Workforce Management Jobs

Job Title: HR-MIS Department: Operations / Reporting Location: Gurgaon, Work from office Job Type: Full-Time Reports To: MIS Manager / Operations Manager Job Summary: The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients. Key Responsibilities: Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs. Maintain and update dashboards to reflect real-time performance metrics. Anal...

HIRING FOR WORKFORCE MANAGEMENT / RTA Interested candidates please share your resume on sakina.khandwala@exlservice.com Role & Responsibilities: Efficiently manage intra-day staffing and service level Provide timely, accurate reports on intra-day performance Monitor and drive schedule adherence Communicate effectively with internal and external customers Perform other duties and assignments as directed General Skills: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. Solid critical thinking, problem solving, and interpersonal skills. Demonstrates ability to give and receive feedback with peers and business partners. Must demonstrate sound ari...

Job Title: Human Resources (HR) Executive Location: Hyderabad Shift: 6:30 PM 3:30 AM / 8:30PM -5:30AM Cab Facility: Two-way cab provided Experience: 2+ years in HRBP / HR Executive role Education: MBA in HR or relevant graduate degree About the Role: We are hiring an HR Executive to handle employee engagement, HR initiatives, and stakeholder management. The role involves resolving HR cases, facilitating discussions between employees and managers, implementing HR policies, and supporting HR programs on campus. Key Responsibilities: Employee engagement via calls or virtual meetings Own initiatives like Town Halls, Leadership Connects, Focus Groups Implement HR policies and suggest process impr...

Real Time Analyst RTA -WFM Specific Duties: 1. Ensuring real time Queues monitoring. 2. Real time Shrinkage Tracking 3. Real time Service level Monitoring & Reporting for each interval 4. Business agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring Experience At least >1 Year Experience in International Call center monitoring - Inbound At least 2> Years Experience in Domestic Call center Monitoring Inbound Skills / competency requirements Basic Excel knowledge Good communication skills in English Client Interaction experience would be added advantage Sound knowledge of Inbound Line of business Problem Identifying & resolving

As an Associate Director, Workforce Planning Manager at HSBC, your role will involve owning the GBGF strategic HC plan in alignment with the business strategy and location principles. You will be responsible for the workforce management by creating a detailed bottom-up plan for both permanent and non-permanent roles, ensuring alignment with funded projects and priorities. Your key responsibilities will include: - Educating and guiding GBGF hiring managers on the strategic workforce planning journey - Embedding strategic tooling within GBGF and providing inputs/feedback for strategic FSA - Demonstrating strong leadership in workforce management roles within a complex, global organization - Ha...

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India . Minimum qualifications: Bachelor's degree or equivalent practical experience. Six Sigma certified. 10 years of experience in a contact center environment, and also within a workforce management role. 10 years of experience building a workforce planning strategy at a global organization, including developing resource management systems, processes, and tools. Experience working with multiple data sources and combining relevant information to generate insights from analyses. Preferred qualifications: Experience with ...

Summary Position Summary Customer The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest ...