2550 Workforce Management Jobs

Job Title: Lead Workforce Management (WFM) Company: Globiva Location: Gurgaon (Sector 18) Work Mode: Work From Office (WFO) Working Days: 6 Days (Fixed/Rotational Off as per policy) About the Role We are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure process efficiency and business targets are met. Key Responsibilities Lead and manage a team of WFM executives, ensuring smooth workforce operations. Forecast call volumes, plan capacity, and build schedules for optimum resource utilization. Manage real-time monitoring, shrinkage control, and adherence tracking. Handle dialer manageme...

Develop, implement, and maintain capacity planning and forecasting models. Analyze historical data and trends to predict future workforce requirements. Work with stakeholders to optimize staffing, scheduling, and workload distribution. Required Candidate profile Utilize WFM systems tools to generate reports and ensure alignment with business goals Ensure accuracy in workforce planning to meet SLAs and operational KPIs Contribute as an individual contributor Perks and benefits Perks and Benefits

Experience: End-to-end knowledge of operations & business analysis Expertise in Power BI, SQL, Looker Skilled in operational analytics & modeling Creating business rview decks and presenting to the leadership team.

As an integral part of SAP, you will be contributing to the mission of helping the world run better through innovation and collaboration. The company culture at SAP is centered around shared passion and teamwork, aimed at building a brighter future. SAP is dedicated to fostering a diverse and inclusive workplace that values flexibility, embraces differences, and is driven by purpose and forward-thinking initiatives. Joining the team at SAP means being part of a caring and supportive environment that prioritizes learning and development, recognizes individual contributions, and offers a range of benefits to suit your needs. - Contributing to the mission of helping the world run better through...

Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights, Key Responsibilities Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistently, Tr...

Requirements Description and Requirements Role: Resource Planner Shift: US Shift timings Experience: 3+ Years Key Skills: Capacity Planning, Headcount Planning, Resource Planning, Shrinkage, Utilization, Occupancy, Forecasting Position Summary: A Forecasting and Capacity Planning Analyst produces long & short-term resource plans for frontline agent and seat resources The analyst acts as the primary client-facing representative of WFM and serves to unify planning for programs supported in multiple locations The analyst will quantify productive resource requirements starting from the bidding stage to the end of life on an account Aside from this, they will produce simulations of resource maxim...

Requirements Description and Requirements Role: Sr Resource Planner Shift: US Shift timings Experience: 5+ Years Key Skills: Min 1-year experience in Capacity Planning, Exp with Head count planning, Candidate should be from BPO Industry (mandatory), Position overview: As a Senior Resource Planner you use your expertise to produce short and long term plans for seat resources and for frontline team members, You produce simulations of resource maximization, operations transitions within sites/ geographies and provide recommendations on how to improve the accounts resources, You unify planning for accounts supported in multiple locations You contribute to the improvement of performance and devel...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe Every day, Hosts offer unique stays and experiences that make it possible for guests to connect wit...

Our client is a fastest growing Fintech start-up We are looking for a Collections Strategist who will drive data-driven collections strategy, Preferred Experience & Skills: Experience in developing bucket allocation models, prioritization frameworks, and customer contact models and strategies, Design and implement best-time-to-contact models to improve engagement and repayment outcomes, Exposure to working closely with collections operations teams to ensure alignment between strategy and on-ground execution, Hands-on expertise in conducting deep-dive analytics to identify portfolio risks, customer behavior patterns, and actionable insights, Atleast 3 years of experience in collections analyt...

Role Overview: As a Factory Manager with sound knowledge of factory rules and compliances, you will be responsible for independently handling day-to-day productions and administrations. You should be able to effectively deal with a workforce of 500+ workers. Knowledge of computer systems will be essential for this role. Key Responsibilities: - Independently handle day-to-day productions and administrations in the factory - Effectively manage a workforce of 500+ workers - Ensure compliance with factory rules and regulations - Utilize knowledge of computer systems for efficient operations Qualifications Required: - Minimum of 10 years of experience as a Factory Manager - Strong understanding o...

Ready to build the future with AI? At Genpact, we don't just keep up with technology we set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: ...

Role Overview: As a Senior Engineer at Assurant, you will be a key member of the Quality Management team, responsible for ensuring platform stability, providing architectural input for on-prem and cloud environments, and delivering Tier 3 escalation support for a suite of enterprise voice and analytics platforms. Your deep technical expertise, troubleshooting capabilities, and communication skills will be crucial in supporting platform operations and collaborating effectively with internal and external stakeholders. This position is based in Bangalore/Hyderabad at the India location. Key Responsibilities: - Provide Tier 3 support for various applications including NICE Call Recording Applica...

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling reques...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Responsibilities: * Conduct real-time analysis, forecast demand, roster staff * Collaborate with stakeholders on workforce planning & capacity management * Develop & implement WFM strategies, policies & procedures Health insurance Provident fund

Talent Acquisition and Workforce Planning Develop and execute talent acquisition strategies to attract and retain top talent. Lead end-to-end recruitment processes, including workforce planning, job descriptions, interviews, and onboarding. Employee Engagement and Organizational Development Implement programs and initiatives to enhance employee engagement and satisfaction. Foster a collaborative and inclusive workplace culture that aligns with organizational values. Manage employee relations and address grievances promptly and professionally. HR Policy Development and Compliance Develop, implement, and update HR policies and procedures in line with legal and regulatory requirements. Ensure c...

Role Overview: The member joining this position will work at an experienced level and be part of a team. The role requires an engineer with strong knowledge in steam engineering products and instrumentation systems to handle on-site activities. Purpose of the Role: This role is to ensure efficient commissioning, troubleshooting, and maintenance of Forbes Marshall's range of products, including steam engineering and control instrumentation solutions. By providing on-site technical expertise, the role focuses on enhancing customer satisfaction, fostering strong relationships, and generating after-market business such as Annual Maintenance Contracts (AMCs) and spare part sales. This role suppor...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Gainwell Technologies LLC A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas. Key skills for a WFM RTA: • Strong analytical skills to interpret data and make informed decisions quickly • Excellent communication skills to c...

Full job description Job Responsibilities Human Resources (HR) - Recruitment Recruitment & Hiring: Manage end-to-end recruitment for both white-collar and blue-collar positions. Source candidates through multiple channels, including Indeed, Naukri, newspaper ads, and other recruitment platforms. Conduct interviews, assess candidate suitability, and manage onboarding processes. Employee Management: Handle payroll inputs, attendance tracking, and leave management. Key Requirements HR Expertise: Minimum of 2 years of experience in recruitment and workforce management - white and blue colour Tech Savvy: Strong proficiency in Excel and familiarity with recruitment portals (Indeed, Naukri, etc.). ...

We are seeking a talented and motivated Android Developer( Fresher) to join our dynamic team. The ideal candidate will have experience in designing, developing, and maintaining Android applications using Java or Kotlin. Responsibilities include building user-friendly interfaces, ensuring app performance and responsiveness, integrating backend services, and conducting thorough testing and debugging. The developer will work closely with cross-functional teams to deliver high-quality, innovative mobile solutions. Strong problem-solving skills, a passion for mobile technologies, and knowledge of the Android ecosystem are essential.

Skills:. Job Summary. IT Recruitment, About The Role : Development, posting,. We are looking for Sharp & Active candidate .. Responsibilities and Duties Managing every aspect of the employment process, including orientation and training new staff members.. Freshers can apply.. Benefits. Five days working.. Free meal.. Schedule. Day shift. Ability To Commute/relocate. Mohali, Punjab:Reliably commute or planning to relocate before starting work (Required). Education. Bachelor's (Preferred). We will provide you 6 months industrial training free of cost.. No of opening:-3. Must have own Laptop and LinkedIn Id.. There are no charges.. After completion of the training training certificate would be...

As a Senior Analyst/Team Lead for WFM Capacity Planning, your role will involve leading a team to optimize workforce utilization and improve efficiency. You will work on developing and implementing capacity planning models, collaborating with stakeholders to provide data-driven insights, and designing scheduling strategies to maximize productivity. Your responsibilities will also include mentoring team members, staying updated with industry trends, and maintaining relationships with key stakeholders. Key Responsibilities: - Develop and implement capacity planning models to optimize workforce utilization and improve efficiency - Lead the WFM Capacity Planning team to achieve business objectiv...

As a member of the team at Wipro Limited, you will be responsible for managing daily activities to ensure the achievement of all system and individual Customer Service goals. This includes managing key performance indicators, maintaining complete knowledge of service tasks and programs, as well as system and telecommunications capabilities, and handling administrative aspects such as reporting. Key Responsibilities: - Manage daily activities to achieve system and individual Customer Service goals - Monitor and manage key performance indicators - Maintain knowledge of service tasks, programs, system, and telecommunications capabilities - Handle administrative tasks including reporting Qualifi...

Role Overview: At HARMAN Automotive, you will have the opportunity to engineer audio systems and integrated technology platforms to enhance the driving experience. By combining ingenuity, in-depth research, and a collaborative spirit with design and engineering excellence, you will contribute to advancing in-vehicle infotainment, safety, efficiency, and enjoyment. Key Responsibilities: - Ensure that demand and supply plans accurately reflect current needs and review them frequently. - Analyze gaps in demand and supply plans for engineering projects, collaborating with CAM teams and resource managers to ensure up-to-date information. - Work with business owners, project managers, and resource...