3586 Workforce Management Jobs

Short Description for Internal Candidates Description for Internal Candidates Responsibilities: Maintain project specific documentation and records involving multiple contributing teams. Coordinate projects and events and maintain communication with all parties involved. Communicate with stakeholders, project teams, management and vendors to collect project related information to keep accurate, up-to-date project records. Analyze project data, including analysis of budget, resource utilization and project delivery performance. Prepare a variety of periodic and ad hoc reports for PMO and operations management and distribute project related data and documentation as appropriate including budge...

MNC COMPANY OPENINGS!! SME- Work Force Management-Real Time Analyst(RTA)– Gurgaon Experience 3+Years| Skills- RTA Location:Gurgaon UPTO- 6LPA Contact:shrinidhiizeemanpower@gmail.com / 89516 38495

Role & responsibilities - Lead the strategic planning and execution of workforce management - At least 10 years in Workforce management & Analytics - Experience on Workforce planning, forecasting and scheduling - Develop short-term and long-term capacity plans based on business objectives. - Provide actionable insights to improve forecast accuracy and workforce efficiency. - Maintain and utilize Workforce Management software - Configure system modules to meet business needs, integrating scheduling, training, and automation - Provide feedback to optimization teams to enhance workforce productivity and reduce inefficiencies - Present data insights to senior leadership to support strategic deci...

Designation: Assistant Manager Department : Record Retrieval - WFM Location: Gandhinagar Shift: 2 PM to 11.30 PM IST Duties and Job Responsibilities: Manage Workforce Management Department independently with help of WFM Lead and WFM Executives Manage queue prioritisation and allocation for onshore contact center with 200+ agents Manage multiple campaigns and priorities to cater business needs Monitor and manage both inbound & outbound SLAs in collaboration with contact center Assist contact center with required reporting, BIs & Realtime Monitoring of remote agents Prepare forecasting and weekly projections to calculate staffing needs to ensure smooth operations Keep continues improvement as ...

Job Responsibilities: To maximize efficient utilization of resources for schedules that have been released in the most cost-effective way i.e., holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively always ensuring sufficient coverage to deliver contractual requirements consistently. Ensuring that all exceptions and future changes are logged in the Work Force Management tool in a timely fashion, if possible before the event and appropriate adjustments are made to ensure minimum impact on consistent delivery of service level. Understand key metrics and financial drivers for all contracts and use this knowledge to drive performance improvements. Comp...

Working Hours - 9 hours 5 days a week Job Responsibilities: 6+ years of WFM Experience with hands-on experience of IEX and CXOne.Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage. Advanced Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook. Experience with tools like Python, R etc. will be an added advantage. Complete understanding of overall operational activities including phone, email, chat, community, and social media support. Team player as well as a skilled individual contributor. Excellent interpersonal and communication skills to manage team, client, and stakeholder conversations....

About the Role We're seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our dynamic Workforce Management team in Bangalore. If you thrive in fast-paced environments and have a knack for optimizing performance in real time, we'd love to hear from you. Key Responsibilities: Monitor queues and agent adherence in real time to ensure operational efficiency Manage intraday staffing levels and shrinkage to meet service level goals Track and report real-time performance metrics, SLAs, and adherence trends Collaborate with Operations and WFM teams to implement schedule adjustments and updates Requirements: 1-3 years of experience as an RTA, WFM Executive, or Real-Time Analyst Str...

Working Hours - 24*7 (5 days working, 2 weekly offs) Job Responsibilities: Provide real-time monitoring via available tools (Verint Real-Time Adherence, Avaya CMS Supervisor, T3, etc.) and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals business objectives. Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals business objectives for a multi-site operation. Maintain constant communication with Operations teams to coordinat...

As a Project Coordinator for ongoing telecom or IT infrastructure projects and service operations, your responsibilities include: - Monitoring and coordinating ongoing telecom or IT infrastructure projects and service operations. - Acting as a liaison between internal teams (technical, sales, support) and clients to ensure seamless communication and service delivery. - Preparing and maintaining operations schedules, resource allocation plans, and service documentation. - Tracking and reporting on project progress, SLAs, and issue resolution. - Supporting the procurement and dispatch of telecom/IT equipment, ensuring inventory control and vendor coordination. - Ensuring compliance with servic...

As a MANAGER, UWS OPS ANALYTICS at HSBC, you will play a crucial role in converting business problems into analytical problems and providing solutions to drive higher business value. Your responsibilities will include: - Guiding a small team to solve analytical problems for multiple businesses and regions - Identifying new business problems or opportunities and resolving complex analytical issues - Managing end-to-end project delivery and providing hands-on support when needed - Offering high-quality analysis and strategic recommendations to address business problems - Collaborating with various business areas to deliver tailored solutions for improved bottom-line results - Leading analytica...

Implementation and Configuration: Lead the implementation of Oracle HCM Time and Labor (T&L) and Absence Management modules for clients. Work closely with business stakeholders to understand requirements and configure solutions that meet the client's needs. Conduct workshops and training sessions to gather functional requirements and document business processes. Configure T&L and Absence modules in Oracle HCM Cloud to meet organizational requirements. Set up absence types, accrual policies, time entry rules, and approval hierarchies within the application. Testing and Validation: Perform unit testing, system integration testing (SIT), and user acceptance testing (UAT) for T&L and Absence Man...

Implementation and Configuration: Lead the implementation of Oracle HCM Time and Labor (T&L) and Absence Management modules for clients. Work closely with business stakeholders to understand requirements and configure solutions that meet the client's needs. Conduct workshops and training sessions to gather functional requirements and document business processes. Configure T&L and Absence modules in Oracle HCM Cloud to meet organizational requirements. Set up absence types, accrual policies, time entry rules, and approval hierarchies within the application. Testing and Validation: Perform unit testing, system integration testing (SIT), and user acceptance testing (UAT) for T&L and Absence Man...

Implementation and Configuration: Lead the implementation of Oracle HCM Time and Labor (T&L) and Absence Management modules for clients. Work closely with business stakeholders to understand requirements and configure solutions that meet the client's needs. Conduct workshops and training sessions to gather functional requirements and document business processes. Configure T&L and Absence modules in Oracle HCM Cloud to meet organizational requirements. Set up absence types, accrual policies, time entry rules, and approval hierarchies within the application. Testing and Validation: Perform unit testing, system integration testing (SIT), and user acceptance testing (UAT) for T&L and Absence Man...

As a Solution Architect at Apple, you will be joining the Platform Services team responsible for developing and overseeing global, business-critical applications within the Customer Engagement domain. Your role will involve collaborating effectively with multi-functional teams and business stakeholders to design and architect complex solutions that enhance the overall customer experience across various sales and service channels. You will take ownership of technology or problem spaces, lead brainstorming sessions, deliver scalable solutions, and ensure high-quality end-to-end solutions in collaboration with stakeholders. Additionally, you will standardise architectures, develop product roadm...

As a member of the HR Strategy & Transformation team, your role involves specializing in select areas within HR to help clients target and deliver values for their HR and Talent investments using a distributed delivery model. You will have the opportunity to be deployed globally, whether onsite, near shore, or offshore. Your key responsibilities will include: - Designing HR Operating Models, Organization Designs, and Capability Enhancements - Developing Competency Models, Designs, Assessments, and integrating them with HR & Talent processes - Analyzing, planning, and optimizing Workforce effectiveness - Assessing, designing, and deploying HR Shared Services - Driving Process Excellence throu...

Tools: Advance Excel, Basic Knowledge RTA, WFM Metrics Job Title: WFM Real Time Analyst Job Summary: Real-Time Analyst Summary: A Real-Time Analyst is responsible for live monitoring of queues and agent activity, ensuring adherence and service levels while managing real-time exceptions and reporting. Roles & Responsibilities Monitor queues, service levels, and agent adherence in real time. Identify and address issues that impact service levels, such as late logins, unplanned absences, and system outages, taking appropriate action to mitigate the impact Support intraday planning and workforce delivery governance. Managing BCP situations like Downtime, System issues, etc Volume allocation & Ca...

Role Overview We are seeking an experienced and dedicated Factory HR Manager to provide comprehensive human resources support at our Garment Manufacturing facility in Kelambakkam Chennai. The ideal candidate will have extensive experience in the garment manufacturing industry, with a strong background in labour laws, statutory compliance, employee relations, and workforce management. Key Responsibilities Ensure strict adherence to all relevant labour laws and statutory compliance, including ESI, PF, Factories Act, and other regulatory requirements. Collaborate with factory leadership to address workforce planning, employee productivity, and skill development. Maintain employee records, inclu...

Job Title - GN - SONG - Service - Workforce Intelligence - Consultant Management Level 9 / Consultant Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills U KG Good to have skills Human Capital Management Experience Minimum 6 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work UKG Business Analyst/Functional Consultant Roles & Responsibilities As part of these, you will drive the following Serve as UKG solution consultant and perform hands-on delivery ...

Job Title - GN - SONG - Service - Workforce Intelligence - S enior Manager Management Level 6 / Sr. Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills U KG Good to have skills Human Capital Management Experience Minimum 1 5 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work UKG Business f unctional Consultant Roles & Responsibilities As part of these, you will drive the following Strategic Leadership :Act as a senior UKG solution architect a...

Job Title - GN - SONG - Service - Workforce Intelligence - Analyst Management Level: 11/ Analyst Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: UKG Good to have skills: Human Capital Management Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: UKG Business Analyst/Functional Consultant Roles & Responsibilities: As part of these, you will drive the following Assist in UKG solution delivery and configuration for workforce management solutions (UKG Pro, UKG Dimensions, etc.). Support detailed UKG configuration:Learn and apply c...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availabil...

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the powe...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace th...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace th...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the ...