106 Amazon Connect Jobs

* Salesforce Developer - Service Cloud with VOIP, CTI experience on AmazonConnect Remote UK timings 2 rounds Team Globant wants to close this by 31st December. Critical requirement for them.

TCS invites application for Amazon Connect Experience Range: 8+ Years Locations: PAN India Notice Period: 30 days Job Description - Amazon Connect Development 5+ years (Amazon Connect, Lex, Polly, etc.) Experience designing and deploying voice workflows using Amazon Connect. Integration with Lex for conversational AI and Polly for text-to-speech. Custom contact flows, Lambda integrations, and real-time analytics. AWS Expertise (5+ years) Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc. Experience with serverless architecture and microservices. Strong grasp of security best practices and cost optimization. Telephony & Contact Centre Applicat...

Mandatory Skills Frontend Technologies: React, JavaScript, HTML, CSS Version Control: Git Wireframing/Prototyping: Figma, Adobe XD, or similar Responsive Design: Bootstrap or Tailwind CSS Basic DevOps Awareness: Docker (for local dev/test environments) Good to Have Cloud Experience: AWS/GCP/Azure (especially with frontend hosting like S3, CloudFront, Firebase) Web Servers: NGINX/Apache (for deployment or reverse proxy setup) Kubernetes: Basic understanding (not mandatory unless deploying UI in containers) Accessibility & UX Best Practices Experience with AI/ML dashboards or visualizations (e.g., charts, model outputs)

Amazon Connect experience with 3 -17years experience. Experience with Amazon Connect (Contact flows, queues, routing profile, agent hierarchies) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) CloudWatch IAM Proficiency in programming scripting Java Script, Nodejs Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation Solid experience in REST APIs and integration frameworks. Experience working in Agile Scrum environments Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform

Role : Junior Developer Amazon Connect Tech Lead with 3 -5 years experience. Experience with Amazon Connect (Contact flows, queues, routing profile, agent hierarchies) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) CloudWatch IAM Proficiency in programming scripting Java Script, Nodejs Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation Solid experience in REST APIs and integration frameworks. Experience working in Agile Scrum environments Experience in Automating deployments of contact centre setup using CI/CD pipelin...

Role & responsibilities Handle service delivery and ensure performance across all Amazon Connect support areas. Oversee overall support operations, enhancements, and system updates. Act as primary escalation points for incidents. Manage SLAs and ensure service standards are met. Identify process gaps and implement improvements. Lead and mentor Junior engineers. Maintain relationships with internal and external stakeholders. Skills Required: Deep hands-on experience with Amazon Connect Strong knowledge of AWS Lambda, DynamoDB, S3 In-depth understanding of contact flows, queues, routing profile, quick connect, telephony config, and call routing Strong troubleshooting skills in WebRTC and voice...

Senior Software Development Engineer Amazon Connect About the Role Were looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences. Key Responsibilities Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers). Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in ...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Connect Good to have skills : Node.js Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to en...

Job Title: Amazon Connect Developer Location: CHN / PUN / HYD / BLR Experience: 4+ Years Availability: Immediate Joiners Role Overview: We are looking for an experienced Amazon Connect Developer to design, develop, and maintain contact center solutions using Amazon Connect and related AWS services. The ideal candidate should have strong technical expertise in cloud-based contact center platforms and scripting. Key Responsibilities: Design and implement Amazon Connect solutions for contact center environments. Integrate AWS services relevant to contact center operations (e.g., Lambda, DynamoDB, S3, CloudWatch). Develop automation scripts and workflows using Python . Collaborate with cross-fun...

Job Description Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. Job Summary: EQ are seeking a talented Amazon Connect Data Specialist to join our Unified Communications team. If you're passionate about contributing to innovative CCaaS solutions and enhancing customer experiences through data driven insights, this opportunity is for you. Position: Amazon Connect Data Specialist Key Responsibilities: Subject matter expert of data requirements within a Contact Centre environment Own the data relationship with EQ Data Office, Management Information & Business Stakeh...

EXP : 3+ Years Loc : Pune, Bangalore, Mumbai Shift : 8-9hr per day (rotational shift) Hands on experience in - AWS services, Typescript, Amazon Connect BASIC QUALIFICATIONS Bachelors/Masters degree in engineering 3+ years of professional experience Experience in AWS services Good to have experience in contact center or Amazon Connect Should have experience in managing support activities: incident management, problem management and Service requests Good to have ITIL certification Good to have experience as a mentor, and leading team Good to have 1+ years of programming at least one software programming languages PREFERRED QUALIFICATIONS Ability to take raw product requirements and develop sof...

Job Description Design, develop, and deploy reusable Lex AI modules tailored to both immediate and future business needs. -Ensure all deployments are secure, scalable, and compliant with AWS architectural best practices. -Collaborate closely with internal teams and external partners on platform enhancements. -Provide mentorship and hands-on knowledge transfer to build in-house engineering capabilities. -Support the evolution of Lex-based AI implementations from POC to production-grade solutions. -Document code, processes, and solution architecture to support ongoing maintenance and knowledge sharing Key Responsibilities: Design, develop, and deploy reusable AWS Lex AI chatbot and voicebot so...

Main Responsibilities Ability to design solutions around CCaaS (Genesys PureCloud, Amazon Connect, NICE CXOne, Nuance) tool in complex environments with integrations to CRM, MDM etc. Ability to work with enterprise and network architects to design low level architecture diagram. Ability to interact with client technical stakeholders and propose best technical option suitable for the long-term solution. Ability to understand client ask, create estimates, and plan technical execution by understanding technical dependencies. Provide leadership & direction in the areas of technology and to facilitate and enable growth and business agility. Work with dev leads and address core issues related to p...

Databuzz is Hiring for Amazon Connect-5+years-PAN India-Hybrid Please mail your profile to haritha.jaddu@databuzzltd.com with the below details, If you are Interested. About DatabuzzLTD: Databuzz is One stop shop for data analytics specialized in Data Science, Big Data, Data Engineering, AI & ML, Cloud Infrastructure and Devops. We are an MNC based in both UK and INDIA. We are a ISO 27001 & GDPR complaint company. CTC - ECTC - Notice Period/LWD - (Candidate serving notice period will be preferred) Position: Amazon Connect Location: PAN India Exp -5+ yrs Mandatory skills : Lambda, DynamoDB, Kinesis, Contact Flow, queue, Routing profile, CRM integration etc. Respond to and implement intake req...

Job Title: Salesforce Developer (Omni Channel) Duration: Full time role Location: Bengaluru (Hybrid) Note: Need strong experience with Omni channel & AWS Connect Note: Need strong experience with Omni channel & AWS Connect Note: Need strong experience with Omni channel & AWS Connect Job Description: Duties: Work on implementing Contact center solution using Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Skills: Extensive experience and Expertise in Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Education: B. Tech in Computer Science or equivalent Skills and Experience: Required Skills: REST, TIME MA...

Job Title: Salesforce Developer (Contact center) Duration: Full time role Location: Bengaluru (Hybrid) Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Job Description: Duties: Work on implementing Contact center solution using Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Skills: Extensive experience and Expertise in Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Education: B. Tech in Computer Science or...

Love building apps with Node.js with AI on AWS? We're seeking a passionate developer with 3 - 10 years of experience (including 1+ years in Node.js, AWS knowledge is a plus!) to join our growing team. Work from anywhere & make a real impact! Work from home

Love building apps with Node.js with AI on AWS? We're seeking a passionate developer with 3 - 10 years of experience (including 1+ years in Node.js, AWS knowledge is a plus!) to join our growing team. Work from anywhere & make a real impact! Work from home

Will mainly work on developing dashboards and reports for the Workforce Management Will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. Ability to work with large amounts of information and see the bigger picture Excellent analytical and problem solving skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - ...

Will mainly work on developing dashboards and reports for the Workforce Management Will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. Ability to work with large amounts of information and see the bigger picture Excellent analytical and problem solving skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - ...

Overall 5+ years of experience in WFM 2 years of experience of leading Reporting team Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) Excellent quantitative, Problem solving & analytical skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - Navi Mumbai,Gurugram,Indore,Mohali

Overall 5+ years of experience in WFM 2 years of experience of leading Reporting team Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) Excellent quantitative, Problem solving & analytical skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - Navi Mumbai,Gurugram,Indore,Mohali

- Will mainly work on developing dashboards and reports for the Workforce Management - Will work closely with internal and external stakeholders (Operations, Support groups, Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. - Ability to work with large amounts of information and see the bigger picture - Excellent analytical and problem solving skills - Strong attention to detail - Critical thinking - Experience in Power BI , Amazon Connect, Kibana, Teleopti - (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI - Experience using Google S...

- Will mainly work on developing dashboards and reports for the Workforce Management - Will work closely with internal and external stakeholders (Operations, Support groups, Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. - Ability to work with large amounts of information and see the bigger picture - Excellent analytical and problem solving skills - Strong attention to detail - Critical thinking - Experience in Power BI , Amazon Connect, Kibana, Teleopti - (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI - Experience using Google S...

- Will mainly work on developing dashboards and reports for the Workforce Management - Will work closely with internal and external stakeholders (Operations, Support groups, Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times. - Ability to work with large amounts of information and see the bigger picture - Excellent analytical and problem solving skills - Strong attention to detail - Critical thinking - Experience in Power BI , Amazon Connect, Kibana, Teleopti - (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI - Experience using Google S...