1881 Sla Management Jobs

As a Program Manager for Strategic Operations & Cross-Functional Delivery at our location in Hosur, you will be responsible for leading and delivering complex, high-impact programs across strategy, execution, cost, and cross-functional alignment. With over 8 years of experience in program or project management (non-technical), you will play a critical role in driving day-to-day execution of strategic programs with full ownership on delivery. This is not a technical program management role but a factory-based, on-ground position that requires hands-on involvement in a plant/factory environment. You will be expected to handle issues in real-time, coordinate with on-site teams, and serve as a single point of contact for internal and customer-facing escalations. In this delivery-focused leadership role, you will have the opportunity to own end-to-end execution, coordinate across Product, Ops, Finance, and SCM, handle customer/CXO-level escalations, and deliver outcomes in fast-paced, operationally complex settings. Your responsibilities will include tracking program KPIs, leading readiness for product rollouts and launches, supporting vendor and partner alignment, and ensuring cost control, escalations, and execution oversight. To excel in this role, you should possess strong cross-functional leadership and stakeholder management skills, along with proven experience in solving problems in on-ground operations. Comfort working with CXO stakeholders and dynamic teams, familiarity with Excel trackers, project tools, and dashboards, as well as an MBA or equivalent degree would be preferred qualifications. If you thrive in complex, high-growth environments, enjoy real-time problem-solving, and can bring structure and visibility to large-scale delivery programs, then this position is ideal for you. Join us and drive impactful programs that shape the future of our industry.,

As a Program Manager for Strategic Operations & Cross-Functional Delivery based in Hosur, you will be responsible for leading and delivering complex, high-impact programs that encompass strategy, execution, cost management, and cross-functional alignment. You will not be confined to a desk job but will actively engage in on-ground operations within a factory environment, handling real-time issues and collaborating with on-site teams. In this non-technical program management role, you are expected to take ownership of end-to-end execution, coordinate effectively across various departments such as Product, Operations, Finance, and Supply Chain Management, manage escalations at customer/CXO levels, and deliver outcomes in fast-paced and operationally complex settings. Your primary responsibilities will include overseeing the day-to-day execution of strategic programs, serving as the main point of contact for both internal and customer-facing escalations, facilitating coordination among different teams including Product, Supply Chain Management, Quality, Finance, Sourcing, and Engineering, monitoring program KPIs such as delivery timelines, costs, vendor metrics, and risk mitigation, leading the readiness for product rollouts, launches, and resolving issues at the ground level, as well as ensuring alignment with vendors and partners on SLAs, deliverables, and execution. To be successful in this role, you should possess at least 8 years of experience in program/project management, preferably within industries like EV, automotive, e-commerce, or consumer tech. You must demonstrate strong cross-functional leadership skills, effective stakeholder management capabilities, expertise in cost control, escalations handling, and execution oversight, hands-on problem-solving experience in on-ground operations, comfort in working with CXO stakeholders and dynamic teams, proficiency in utilizing Excel trackers, project tools, and dashboards, and an MBA or equivalent degree would be preferred. This position is well-suited for individuals who excel in complex, high-growth environments, enjoy real-time problem-solving challenges, and can bring structure and visibility to large-scale delivery programs.,

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With a team of over 28,000 employees dedicated to making a positive impact every day, we take pride in the transformative work we do for our customers and the world at large. We are looking for individuals who are passionate problem solvers, forward thinkers, and makers to join our team and contribute to our mission. As the Engineering Manager IT India, you will play a crucial role in leading the development and operational performance of the IT team based in India. Your primary focus will be on aligning the capabilities of the India team with the global IT strategy, nurturing a culture of innovation, and fostering collaboration across teams. You will be responsible for overseeing the deliverables of the local teams, promoting a high-performance culture, and ensuring operational excellence in an evolving IT landscape. Reporting to the Senior Engineering Manager, IT, you will have a hybrid work schedule based in Noida, India. Your responsibilities will include providing leadership and alignment to the India IT Infra & Ops team, collaborating with global leadership to develop strategies supporting IT transformation and long-term growth, fostering a culture of learning and innovation, and attracting and developing top talent in India. You will be instrumental in driving initiatives to enhance collaboration, communication, and transparency within the India team, fostering cross-functional teamwork, and breaking down silos between departments. Additionally, you will work on implementing processes to improve collaboration between India-based teams and other global regions, driving continuous improvement initiatives, and serving as a key representative of India operations to global leadership. The ideal candidate will have a Bachelor's degree in IT or Computer Engineering, with significant experience in IT Infrastructure & Operations domain, particularly in Cloud, Network, Hosting, or Databases management. A minimum of 10 years of overall experience, including at least 5 years of experience managing and scaling teams in India, is required. Strong leadership skills, exceptional communication abilities, and experience in aligning India IT with Enterprise IT & business strategy are essential for this role. If you are someone who stays ahead of the latest technologies and trends, builds and manages relationships with technology vendors, and thrives in a dynamic and collaborative work environment, we encourage you to apply. At Rockwell Automation, we are committed to creating a diverse, inclusive, and authentic workplace, where your unique skills and experiences are valued. Join us in our mission to drive innovation and positive change in the world. Our benefits package includes a range of wellness programs, volunteer opportunities, employee assistance programs, and professional development resources. If you are excited about this role and believe you can contribute to our team, we welcome your application, even if your experience does not perfectly align with all the qualifications listed in the job description. Your unique perspective and skills may be just what we are looking for.,

The position is located in Noida and requires a minimum of 3 years of experience in International Back Office operations. The ideal candidate should be an immediate joiner with excellent communication skills. Key Responsibilities: - Managing the day-to-day planning, operation, and problem-solving of a team consisting of 15-20 resources. - Developing the team to ensure the delivery of consistently superior quality and handling the transition of new procedures independently. - Driving the team to be client/customer-focused, providing training and development opportunities. - Taking ownership of delivering service level components, quality, and targets, and motivating the team to achieve management goals. - Tracking and analyzing the performance of individual team members, providing effective coaching and feedback. - Compiling all external and internal reports and acting as the communication conduit between the team and management. - Implementing HR and Operations policies effectively, managing the floor, ensuring adherence to schedules, and making recommendations for process development based on analysis and feedback. - Conducting performance feedback sessions for agents, with a primary focus on CPM/SLA and one-to-one relationship building. - Analyzing various reports including process dashboards and team performance reports. - Motivating associates through effective management, career development, and implementation of reporting mechanisms. - Ensuring timely submission of Operations Review and managing attendance and attendance incentives for the team. - Achieving SLAs through effective management of daily operations, conducting audits, and sharing feedback with team members. - Managing the portfolio of clients effectively. Required Skills and Qualifications: - Graduation is a must. - Minimum of 2 years of experience as a Team Leader in Back Office operations. - Willingness to work in a 24*7 environment. - Excellent verbal and written communication skills. - Proficiency in analytical skills, MS Excel, and presentation skills.,

About Invenio Invenio is the largest independent global SAP solutions provider serving the public sector, as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can operate at the speed of today's business. We understand the complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com. Role - SAP BO BW Senior Consultant Location - Delhi/Mumbai/Pune/Noida/Hyderabad Responsibilities Document all technical and functional specifications for implemented solutions. Proficient in BW/B4H & ABAP/CDS with experience in the areas of Analysis, Design, Development. Collaborate with clients to gather business requirements and translate them into BI/BW technical solutions. Interact with key stakeholders/support members in different areas of BW. Provide technical solutions to fulfill business requests using SAP's BW. Design, develop, configure, migrate, test and implement SAP BW 7.x data warehousing solutions using SAP BW, BW/4HANA, and related tools. Ensure data accuracy, integrity, and consistency in the SAP landscape. Optimize performance of queries, reports, and data models for better efficiency. Manage delivery of services against agreed SLAs as well as manage escalations both internally and externally. Understand client business requirements, processes, objectives, and possess the ability to develop necessary product adjustments to fulfill clients" needs. Develop process chains to load and monitor data loading. Provide technical guidance and mentorship to junior consultants and team members. Design and build data flows including Info Objects, Advanced Datastore Objects (ADSO), Composite Providers, Transformations, DTPs, and Data Sources. Conduct requirement gathering sessions and provide a design thinking approach. Work closely with clients to understand their business needs and provide tailored solutions. Build and maintain strong relationships with key stakeholders, ensuring satisfaction and trust. Manage and mentor a team of consultants, ensuring high-quality delivery and skill development. Facilitate knowledge sharing and promote the adoption of new tools and methodologies within the team. Act as an escalation point for technical and functional challenges. Well experienced in handling P1 and P2 situations. Skills & Qualifications Bachelor's Degree in IT or equivalent 6 to 8 years of experience in one or more SAP modules. At least four full life cycle SAP BW implementations and at least two with BI 7.x experience (from Blueprint/Explore through Go-Live). Ability to use Service Marketplace to create tickets, research notes, review release notes and solution roadmaps as well as provide guidance to customers on release strategy. Exposure to other SAP modules and integration points. Strong understanding of SAP BW architecture, including BW on HANA, BW/4HANA, and SAP S/4HANA integration. Knowledge of SAP ECC, S/4HANA, and other SAP modules. Proficiency in SAP BI tools such as SAP BusinessObjects, SAP Lumira, and SAP Analytics Cloud. Experience with data modeling, ETL processes, and SQL. Certifications in SAP Certified Application Associate - SAP Business Warehouse (BW), SAP Certified Application Associate - SAP HANA. Should be well-versed to get the data through different extraction methods. Flexible to work in shifts based on the project requirement. Strong skills in SAP BI/BW, BW/4HANA, and BW on HANA development and production support experience. Excellent communication, client management, and stakeholder engagement abilities. Extensively worked on BW user exits, start routines, end routines with expertise in ABAP/4. Extensively worked on standard data source enhancements and info provider enhancements. In-depth knowledge and understanding of SAP BI Tools such as Web Intelligence, Analysis for Office, Query Designer. Has end-to-end experience: can independently investigate issues from Data Source/Extractor to BI Report level problem-solving skills. Has end-to-end Development experience: can build extractors, model within SAP BW, and develop Reporting solutions, including troubleshooting development issues. Business Skills Excellent oral and written communication skills, the ability to communicate with others clearly and concisely. Understands business processes for focus areas or modules. Ability to do research and perform detailed tasks. Strong analytical skills. Understands business functionality related to SAP module/application as well as can identify and understand touchpoints between modules. Understands how to solve detailed SAP problems. Understands and can explain best business practices, especially those that SAP enables. Consulting Skills Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and the ability to collaborate with all levels of staff. Learn/understand consulting soft skills necessary on engagements, as well as with team collaborative initiatives. Ability to interpret requirements and apply SAP best practices. Strong presentation skills. General Skills/Tasks Understands clients" business and technical environment. Assists the project team efforts in documenting the developing solutions for client situations. Assists team effort in preparing and developing solution documentation for projects. Learn to understand and adhere to project and organization guidelines with all administrative responsibilities in a timely and effective manner. Keeps the manager apprised of workload direction and concerns. Learn to analyze and develop reliable solutions that produce efficient and effective outcomes. Develop a deeper understanding of SAP methodologies, tools, standards, and techniques. Assists with project documentation and demonstrates effective organizational skills, with minimal supervision. Provides project team and leaders with updates on the progress and difficulties encountered, and provides value-added insight and understanding, for future program development. Demonstrate the ability to accomplish project assignments resulting in quality service.,

At Eseye, we empower businesses to embrace IoT without limits. IoT technology is transforming our world, and our pioneering technology allows businesses to overcome the complexity of IoT deployment. We help them develop, deploy, and manage IoT projects without the fear of making mistakes. With the support of our unique AnyNet Secure SIM technology, Connectivity Management Platform, and a strong partner ecosystem, we assist more than 2,000 customers globally in seamlessly connecting devices across 190 countries, agnostic to over 700 available global networks. As Eseye experiences substantial growth, we are in need of experienced customer support engineers capable of performing detailed analysis and providing a customer-centric interface. In this role, you will own reported incidents, advocate on the customers" behalf, and escalate issues when necessary. Your primary responsibility will be to facilitate swift resolutions using defined processes, identify complex problems for escalation, and minimize customer business outage. This role is based in our Noida office and reports to the India Team Manager and Global Service Desk Manager based in the UK. Key Responsibilities: - Take ownership of incidents reported by customers at our service desk interfaces and deliver on agreed SLAs. - Provide triage based on defined procedures and technical escalation for incidents reported by Eseye customers. - Collaborate with service deployment and customer success teams to ensure a positive customer experience until incident resolution. - Manage incident escalations and ensure compliance with the Information Security Management System (ISO27001). - Maintain a knowledge base documenting customer requirements to enhance customer experience and relations globally. - Monitor automated alerts and escalate issues to appropriate systems and operations teams, including out-of-hours on-call teams. Essential Skills: - Approximately one year of experience in a Service Desk field, preferably in desktop support. - Basic understanding of GSM, GPRS, LTE, and SIMs. - Handling incoming queries and help requests from end users via email or phone. - Monitoring alerts on Nagios and escalating critical alerts to on-call support. - Managing SLAs of tickets, prioritizing critical tickets, and escalating high-priority tickets to the appropriate team for quick resolution. - Applying skills to resolve GSM/LTE-related trouble tickets at the service desk. - Ensuring timely incident resolution or escalation and providing progress updates to end users. - Excellent written and verbal communication skills, with the ability to articulate complex matters. - Proficiency in key applications within the Microsoft Office suite, especially Excel. - Ability to identify problems, escalate complex situations, and deliver a high level of customer service.,

Skill required: Marketing Operations - Adobe Campaign Classic Designation: Marketing Platform Auto Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design Adobe Campaign uses customer data to create, coordinate, and deliver dynamic campaigns through email, mobile, offline channels etc. What are we looking for Technical Skills: Familiarity with CRM technologies and platforms, including Salesforce, HubSpot, or similar. Analytical Skills: Advanced data analysis skills to interpret CRM performance metrics and make data-driven recommendations. Digital Marketing: Understanding of digital marketing strategies and their integration with CRM efforts. Project Management: Experience in project management and the ability to manage multiple projects simultaneously. CRM Expertise: Proven experience in CRM management, with a deep understanding of CRM platforms and tools. Leadership: Strong leadership and team management skills, with a track record of successfully leading and developing high-performing teams. SLA Management: Experience in managing SLAs and ensuring compliance with service standards. Quality Assurance: Ability to implement and enforce quality assurance practices across CRM operations. Data Management: Expertise in data management and segmentation strategies to drive effective CRM campaigns. Process Improvement: Demonstrated ability to drive continuous improvement and optimize CRM processes. Communication: Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Roles and Responsibilities: Team Leadership: Lead, mentor, and manage multiple CRM teams, ensuring alignment with organizational goals and CRM strategies. Provide guidance and support to team members, facilitating professional development and addressing performance issues. Campaign skills: Hands on experience on Figma, HTML5, CSS3, Javascript to lead different CRM team Hands on knowledge on Adobe CRM platform and good to have Braze platform skills Knowledge on email simulator Litmus, Email on Acid etc would be desired Knowledge on Adobe platforms to support Developers and QC Campaign Oversight: Oversee the planning, execution, and optimization of CRM campaigns across various channels, including email, SMS, push notifications etc Ensure campaigns are executed in line with defined SLAs, including timelines, quality standards, and performance metrics. SLA Management: Monitor and ensure compliance with SLAs for campaign execution, issue resolution, and overall CRM operations. Develop and implement processes to track and report on SLA adherence, identifying and addressing any deviations promptly. Quality Assurance: Implement and enforce quality assurance practices across all CRM teams to ensure accuracy and effectiveness of campaign setups and data management. Conduct regular reviews and audits of campaign processes and outputs to maintain high standards of quality. Data Management: Oversee data hygiene and management practices, ensuring the integrity and accuracy of CRM data. Implement best practices for data segmentation, targeting, and personalization to optimize campaign effectiveness. Process Improvement: Drive continuous improvement initiatives to enhance CRM processes, tools, and strategies. Stay updated with the latest CRM technologies and industry trends to recommend and implement best practices. Collaboration and Communication: Collaborate with marketing, sales, and IT teams to align CRM strategies with broader business objectives and ensure seamless integration of CRM efforts. Maintain effective communication with stakeholders, providing regular updates on CRM performance, challenges, and opportunities. Performance Reporting: Develop and maintain comprehensive reports on CRM campaign performance, SLA adherence, and team productivity. Analyze performance data to identify trends, insights, and areas for improvement. Compliance and Best Practices: Ensure that all CRM activities adhere to legal and regulatory requirements, including data privacy and anti-spam laws. Promote and enforce best practices for CRM operations and customer engagement. Show more Show less

Key Responsibilities Provide Level 1 support for organization and location configuration in Oracle Troubleshoot issues in Receiving and Receipt Accounting workflows Manage and monitor incident tickets for Oracle Inventory Management Perform initial impact assessment of reported issues and route complex ones appropriately Deliver strong support during Month-End and Quarter-End closures Ensure compliance with SLA by managing ticket queues and response times Work on inventory reconciliation, visibility, and accuracy checks Document solutions, root causes, and contribute to knowledge base articles Support period-end activities related to Oracle Inventory and Receipt processes Collaborate with cross-functional teams during business-critical events Implement best practices for system configurations and issue triaging Required Skills & Experience 5+ years of hands-on experience in Oracle Inventory Management Strong understanding of Receiving and Receipt Accounting Experience in configuring organizations and locations in Oracle Familiarity with month-end/quarter-end closure processes Solid troubleshooting and issue triage skills Proficiency with incident/ticket management systems (e.g., ServiceNow, JIRA) Excellent documentation, communication, and coordination skills Ability to perform under pressure during peak operational periods Qualifications Experience with Oracle ERP Systems (especially Inventory modules) Prior exposure to Service Desk/Technical Support environments Knowledge of inventory control concepts and reconciliation practices Strong analytical thinking with a customer-first approach

The essential requirements of the job include: Minimum of 2-3 years of experience in SAP ABAP Programming. Minimum of 6 months of hands-on SAP S/4HANA, or at least an SAP Upgrade experience i.e. Unicode conversion, ABAP support on Basis upgrades or Functional testing, etc. Excellent analytical and problem-solving skills, with the ability to debug, troubleshoot, and resolve technical issues efficiently. Identify opportunities for process optimization and automation, helping to streamline operations and increase efficiency. Problem/incident management, SLAs - Service Level Agreements and full lifecycle system support. Experience with Order automation tools such as Esker and integrations with SAP.

The essential requirements of the job include: Minimum of 2-3 years of experience in SAP ABAP Programming. Minimum of 6 months of hands-on SAP S/4HANA, or at least an SAP Upgrade experience i.e. Unicode conversion, ABAP support on Basis upgrades or Functional testing, etc. Excellent analytical and problem-solving skills, with the ability to debug, troubleshoot, and resolve technical issues efficiently. Identify opportunities for process optimization and automation, helping to streamline operations and increase efficiency. Problem/incident management, SLAs - Service Level Agreements and full lifecycle system support. Experience with Order automation tools such as Esker and integrations with SAP.

You will be joining Cond Nast, a global media company with a vast reach of over 1 billion consumers in 32 territories. The company boasts a prestigious portfolio of renowned media properties such as Vogue, Vanity Fair, GQ, The New Yorker, and Wired, among others. As the Manager of Global Support Operations, you will play a crucial role in leading the Level 1 and Level 2 support teams across all products and services offered by Cond Nast. With your 10-15 years of total experience and at least 5 years in IT/Application Support and people management, you will be responsible for ensuring infrastructure/application support, SLA management, process excellence, continual service improvement, people management, service delivery, and stakeholder management. Your core responsibilities will include managing team members providing support for all Cond Nast markets, monitoring and addressing emerging trends and issues, leading post-incident review and problem management meetings, ensuring timely communication during major incidents, collaborating across teams for operational and business goals, setting priorities, following SOP-driven culture, managing customer escalations, and leading end-to-end ITSM processes within the team. Essential skills for this role include experience working with onsite and offshore stakeholders, problem-solving abilities, familiarity with ITIL principles, global organization support experience, managing associates" availability and performance, understanding of web and application servers, strong organizational skills, adaptability to change, and a focus on customer satisfaction. Desirable skills include experience in the publishing, media, or advertising sector, working with Editors, PagerDuty, ServiceNow (or any ITSM tools), Jira, Confluence, Salesforce, Peoplesoft, monitoring tools like Solarwinds, messaging & directory services, and cloud, as well as project/product management knowledge. If you are interested in this opportunity and possess the required skills and experience, please apply below. Your application will be reviewed promptly, and you can update your resume or upload a cover letter through your candidate profile at any time.,

The role involves managing contract-related activities such as effective communication with internal and external customers, resolving problems and issues efficiently, and collaborating with sales and delivery partners for reporting requirements. It is essential to understand the service offerings for assigned accounts and work with external service partners to support client deliverables. Additionally, the role requires providing support for contract change management and ensuring effective shared mailbox management. Furthermore, the position involves liaising between customers and supply chain/logistics teams, maintaining a positive work atmosphere, and supporting the account team in achieving revenue and margin targets. The candidate will be responsible for developing custom client reporting, driving process improvement initiatives, and analyzing existing processes to identify opportunities for enhancement. Asset management is a crucial aspect of the role, requiring the ownership and management of various systems, ensuring accurate fleet data analysis, and supporting equipment asset management within the account. The candidate will also be accountable for maintaining the integrity of asset databases and providing support for technical deliverables. Additionally, the role involves acting as a subject matter expert on reporting, processes, and technology capabilities. Interested candidates who are immediate joiners can share their resumes with Priyanka Shastri at Priyanka.shastri@hcltech.com.,

As a Graduate with 7+ years of experience in operations/program management, including a minimum of 3+ years in managing people, you will be responsible for leading a team of approximately 15-18 individuals who specialize in building marketing campaigns and ensuring the quality check of campaigns across different languages. Your role will involve owning program-specific goals related to SLA, quality, and productivity, as well as managing stakeholder communication and requirements. It will be crucial to ensure that business processes are well-documented and continuously updated. Collaborating with product and technical teams, you will work towards building and enhancing tools and technology that support the operational process. Defining, measuring, and presenting operating metrics to senior management will be a key aspect of your responsibilities. Additionally, you will be accountable for managing team performance, supporting career growth, and identifying customer-impacting issues to implement effective solutions. In this role, you will need to escalate issues as necessary, such as spikes in volumes versus forecast and people-related challenges. Your involvement in hiring and developing leadership talent pipeline, managing marketing projects and initiatives, and driving process excellence and productivity improvement will be critical. You should have experience in understanding metrics, enhancing them, and making decisions based on the data. Conducting deep dives to aid problem-solving, identifying blockers, and proposing solutions independently will be part of your routine. Having a track record of meeting and exceeding high service delivery standards, along with experience in process improvement, SLA management, and operational escalations, will be advantageous. Ideally, you should possess 2+ years of knowledge/experience in marketing and exposure to process improvement/quality control tools and methods. Familiarity with web search techniques and information retrieval methods will also be beneficial in this role. Your ability to manage a diverse team, drive continuous process improvement globally, and work closely with stakeholders and business teams will contribute to the success of the operational functions. Your proactive approach to identifying improvement opportunities and independently leading initiatives to reduce SLAs will be highly valued. Overall, your role will require a combination of operational expertise, people management skills, strategic thinking, and a focus on delivering high-quality results while continuously striving for improvement and efficiency.,

As a proactive and tech-savvy Project Coordinator, you will play a crucial role in supporting web, mobile app, and AI solution projects for our global clients. Your primary responsibility will be to ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a strong focus on SLA adherence and clear documentation. With a minimum of 2 years of experience, you will be based in Kolkata and expected to work in rotational shifts, including night shifts for global client support. Your key responsibilities will include acting as the primary client contact, coordinating with internal teams (development, QA, design, AI), tracking timelines, managing tasks, ensuring SLA compliance, documenting client requirements, feedback, and communications, utilizing AI tools for reporting and workflow automation, resolving issues promptly by engaging the relevant departments, and maintaining structured project and support documentation. To excel in this role, you should have a background in project coordination or client support, preferably in IT/digital services, a good understanding of web, mobile apps, and AI technologies, excellent communication and documentation skills, the ability to manage multiple projects and meet deadlines, familiarity with SLAs and consistent service delivery within targets, and comfort working in rotational and night shifts. Preferred qualifications include experience with project management tools like JIRA, Trello, Asana, or similar platforms, exposure to Agile/Scrum methodologies, proficiency in using AI tools for automation and reporting, and a technical background or relevant certifications. If you are smart, organized, and AI-friendly, we would love to discuss this exciting opportunity with you.,

The Shift Manager for the Global Helpdesk position at Walmart plays a crucial role in the IT environment by serving as the Single Point of Contact (SPOC) for Walmart Associates. As part of the client services team, you will be responsible for addressing various IT issues, such as End User Computing, Server, Network, Collaboration, AV Support, and other infrastructure services. Your primary duties will involve overseeing the day-to-day IT operations of the service desk, managing the service desk team, and ensuring continuous development and improvement of the service desk. Your responsibilities will include creating, managing, and maintaining service desk processes while ensuring adherence to standards. You will be tasked with developing a global support strategy, building the organization, establishing policies, and consolidating support work across regional offices into the global service desk. Additionally, you will lead the end-to-end ITSM service, identify and implement ITIL best practices, and provide strategic direction for Incident Management, Problem Management, and Ticket Management Lifecycle. To excel in this role, you should have at least 8 years of experience in IT Operations within medium to large corporations, with a focus on Service Management and back-office systems. A minimum of 3 years of experience as a shift lead/Manager for a global service desk is required. A deep understanding of Service Management using ITIL and ITSM frameworks, as well as experience in incident and crisis management, is essential. Possessing an ITIL Foundation Certification and familiarity with ITIL Service Operations will be advantageous. You should demonstrate a strong orientation towards technology service desk operations, including metrics, KPIs, and reporting. The ability to drive continuous improvement, manage priorities effectively, and work under minimal supervision is crucial. Excellent communication and documentation skills, attention to detail, and flexibility to work in a 24x7 environment with rotating shifts are also essential. In addition, experience with data set tools such as PowerBi, Tableau, DataBricks, and Dataiku is desired. As part of Walmart Global Tech, you will have the opportunity to work in a dynamic environment where your contributions can impact millions of people. Walmart values inclusivity and strives to create a workplace where every individual feels respected and valued. If you meet the qualifications and are looking to join a team that is at the forefront of retail disruption, then this role may be the perfect fit for you.,

As an Intern at Zbotic, your day-to-day responsibilities will include providing technical support to customer queries, testing faulty products and providing resolutions to customers, testing the quality of inward material, supporting the sales team with pre-sales technical support, and maintaining SLAs. Zbotic is a leading provider of electronic hardware and robotics components for industrial and institutional-based projects. Committed to delivering high-quality electronic components and products, we aim to revolutionize the fields of engineering, STEM education, and industrial automation globally. Our product range encompasses general prototyping components, integrated development boards such as Arduino and Raspberry Pi, sensors, batteries, and more. Additionally, Zbotic actively engages with educational labs like Atal Tinkering Lab and Robotics Lab, offering a diverse array of educational products including STEM kits, 3D printers, and DIY robotic kits. Join our team and be part of reshaping the landscape of engineering, education, and automation.,

As a shift lead in the Security Operations Center (SOC) at Virtusa, you will play a crucial role in supporting SOC operations by conducting detailed threat-based investigations, making recommendations for incident detection methodologies, and offering expert assistance for incident response and monitoring activities. Your responsibilities will include being a technical and strategic leader in driving key performance indicator (KPI) metrics, promoting automation, analytics, and operational efficiencies to enhance the overall security posture. You will be tasked with providing suggestions to enhance security postures, minimize security risks, and identify opportunities for automation to streamline manual efforts. Your role will involve ensuring the highest quality of SOC service delivery and aiding in the development of incident response actions, policies, and procedures, including process enhancements. As the escalation point for advanced security incident escalations from Level 1 SOC analysts, you will oversee all SOC activities and business-as-usual (BAU) tasks during your shift, which involves 24/7 support. Additionally, you will review and improve run books, operating procedures, and playbooks, as well as assign and prioritize tasks and incidents for Level 1 SOC team members. You will manage the incident pipeline, including escalating outstanding incidents, updating incidents as needed, and escalating open incidents when necessary. Furthermore, you will be responsible for meeting service level agreements (SLAs) and leading SOC shift handover calls. Your role will also involve providing continuous improvement initiatives and on-the-job training for Level 1 SOC analysts. Your expertise will be paramount in analyzing logs from various sources such as network devices, applications, infrastructure services, security products, and endpoint data using Security Information and Event Management (SIEM) tools and other security technologies. You will also lead security event and incident investigations, applying industry-recognized incident detection and response frameworks like NIST, MITRE, and others. At Virtusa, we prioritize teamwork, quality of life, and professional development. Join our global team of 30,000 professionals who are dedicated to fostering your personal and career growth. We offer exciting projects, opportunities to work with cutting-edge technologies, and a collaborative environment where great minds come together to innovate and excel.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. The GDS Ecosystem Relationship Contracts Coordinator will function out of the GDS Alliances Delivery Center and will be responsible for providing ongoing support for the new Ecosystem Relationship localization contracting process as well as other contracting support across EY's existing ecosystem relationships. The incumbent will support the delivery model for all Ecosystem Relationships, ensuring seamless service delivery and compliance with organizational policies and compliance mandates. The incumbent will own the process and work towards enhancing the current model, thereby ensuring readiness for accommodating a larger volume of contract support opportunities in the near future. **Your key responsibilities include:** - Contracting Process Management for new ecosystem relationships - Program Management and status reporting - Developing/Tracking/Reporting SLAs for the contracting process - Proactively coordinating with other Alliance Delivery Center teams (GDS RMS, etc.) and onshore team - Proactively following up with business teams and GCO teams in multiple countries to reduce bottlenecks in workflow and ultimately reduce turnaround times at each contract review step - Demonstrating flexibility and responsiveness despite time zone differences, especially for time-sensitive requests - Supporting ERMS data & contracts management/maintenance - Regular Reporting (e.g., reports to Risk Management, Ecosystem Leadership, etc.) - Proactive BRET & contract renewal support - Developing and following strict quality control procedures (e.g., Document version control processes) - Managing exceptions and consulting/escalating as needed - Contract reviews to identify & flag changes to specific contract terms (e.g., Independence terms) - Liaising with Global/Local GCO - Liaising with Global/Local Independence - Maintaining the country legal and Independence contacts list - Supporting the supplier onboarding processes with Alliance partners - Bringing innovative thoughts, taking proactive steps for improving the existing process. Finding better ways to perform existing tasks through continuous process innovation, taking the initiative in identifying possible bottlenecks, and taking suitable measures to mitigate them. Exploring Digital or Robotics automation opportunities. **Skills and attributes for success:** - Experience working with contracts and ability to evaluate changes and summarize impacts - Excellent proficiency with MS Word, including the ability to manage versions, track changes, compare documents, etc. - Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, ability to develop trusted business advisor relationships with onshore stakeholders - Experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindset - Proven instances of being able to independently identify and resolve issues, come up with root cause evaluation and mitigation strategies thereby ensuring issues are not recurring - Strong conceptualization skills, able to visualize, define, and design new processes that are robust with an eye towards continuous process improvement - Strong documentation skills, able to draft detailed process documentation using appropriate writing skills and visual representation. Experience in using process mapping tools like SIPOCs, cross-functional flow charts (created using MS Visio). Experience with creating training materials - Experience working with Alliance/Partner programs in a professional services or technology company. Exposure to Alliance program contracts will be an added advantage. - Knowledge of EY & GDS operations, including org structure, operating model, management information systems, independence concepts, etc. (for internal candidates), Big 4 consultancy exposure with experience in leadership support/strategic environment (for external candidates) **To qualify for the role, you must have:** - Graduate in Commerce, Business Administration, or Law - Masters in Business Administration (Finance, Risk, Entrepreneurship, etc) - Exposure (work experience or academics) to Corporate and Finance Law would be an advantage **Ideally, you'll also have:** - 10+ Years of work experience **Technologies and Tools:** - Proficient use of MS Office suite of tools **What we look for:** - Highly organized with program/project management skills - Excellent verbal and written communication skills with the ability to succinctly summarize issues/challenges to be resolved In summary, the role of GDS Ecosystem Relationship Contracts Coordinator at EY involves managing the contracting processes for new ecosystem relationships, ensuring compliance with policies, and supporting the delivery model for all Ecosystem Relationships. The ideal candidate should have experience in contract management, strong MS Word skills, excellent stakeholder management abilities, and a proactive approach towards process improvement. Additionally, the candidate should have a background in Commerce, Business Administration, or Law, with a Master's in Business Administration being an advantage. If you possess the required qualifications and skills, we encourage you to apply for this role and be part of our mission to build a better working world at EY.,

The Desktop Support Specialist is responsible for managing end-user devices effectively and efficiently within the organization. This role involves addressing hardware, software, and network issues to ensure smooth operations. The ideal candidate will have a strong background in Windows, Linux, and MAC OS environments and will collaborate with remote teams to support network and security devices. Excellent troubleshooting skills, strong organizational abilities, and a commitment to maintaining high service levels are essential for this position. End User Device Management: - Address and resolve hardware, operating system, and software issues on computer systems with minimal disruption to end users. - Provide support for office applications and basic business tools, including authentication via Active Directory. - Manage and troubleshoot LAN, Internet, VPN, IP/Soft Phones to ensure reliable connectivity and access for end users. - Configure and support security tools such as firewalls, antivirus, Data Loss Prevention (DLP), and VPNs on client devices. - Configure and troubleshoot peripherals like printers and scanners. - Conduct scheduled proactive activities, including patching and updates to ensure secure and up-to-date systems. - Assist in the configuration and management of client-side backup solutions. Operating System Support: - Provide comprehensive support for Windows 10 and 11, including installation, configuration, and troubleshooting. - Offer support for Linux and MAC OS environments to optimize operating systems for end-user performance. Vendor Coordination: - Coordinate with various OEMs and vendors for the configuration, management, and maintenance of hardware and software solutions. Application Infrastructure Support: - Provide client-side support for application infrastructure, including email and office applications. Experience with O365 is an added advantage. Documentation & Asset Management: - Maintain a definitive library for operating systems, applications, product guides, and device firmware. - Update and manage configuration documents regularly. - Maintain an accurate inventory of assets using the IT Asset Inventory Management tool. Service Level Agreement (SLA) Management: - Ensure all SLAs are met and escalate issues timely when necessary. - Report and manage all incident, service, and change requests using the helpdesk tool. - Provide after-hours support in emergencies and participate in occasional weekend maintenance activities. Remote Team Coordination: - Work in coordination with remote teams to provide onsite support for network and security devices, firewall, IPsec & SSL VPN management, switching, and wireless infrastructure. Required Skills and Qualifications: - Excellent troubleshooting skills with a proven track record in resolving technical issues efficiently. - Proven experience as a computer technician or in a similar IT support role. - Exceptional organizing and time-management skills to handle multiple tasks simultaneously. - Strong communication abilities, both written and verbal, to interact effectively with end-users and team members. - Proficiency in Windows 10 & 11 operating systems, experience with Linux OS management, familiarity with MAC OS management. - Skilled in managing LAN (Wired & Wireless) networks and ability to generate and maintain detailed reports.,

Hi We are looking for Operations Manager - International & Domestic Domain Are you an experienced operations leader with a passion for the telecom industry and a strong background in BPO/BPM We are seeking a dynamic and results-oriented Operations Manager to join our team in Airoli, Navi Mumbai / Pan India. This role is open to diverse candidates who meet the specified criteria. As an Operations Manager, you will be crucial in managing and optimizing our international contact center operations, ensuring exceptional client service and achieving corporate goals. What You'll Do: Lead and manage a large team, including Assistant Managers and Team Leaders, fostering a high-performance culture. Oversee day-to-day operations of our international contact center, specifically within the US telecom domain. Implement and drive client strategies to meet and exceed client and corporate goals and objectives. Ensure appropriate communication and escalation of client issues to various levels of site and operations management. Monitor performance metrics, identify areas for improvement, and implement solutions to enhance efficiency and customer satisfaction. Operate within US shift timings (24x7 environment) and be flexible to stretch as business needs require. What We're Looking For: Experience: 10+ years of total work experience. 1+ years of relevant experience in a managerial role (on paper). 4+ years of directly related experience, including 2+ years of supervisory experience. A proven background in the BPO/BPM industryis essential. Experience in the Telecom domainis highly preferred. Strong International Voice Experience is a must; Outbound experience will be an added advantage. Prior experience as a manager in a US international contact center within the International & Domestic Domain. Education: Any Graduate or 4-year Diploma. A college degree in Business Management/Administration or an equivalent combination of education and directly related experience. Skills & Attributes: Strong leadership skills with the proven ability to manage large groups of people effectively. Excellent verbal and written communication and facilitation skills. Strong interpersonal skills and demonstrated success in customer relationship management. Ability to adapt to a 24x7 operational environment and US shift timings. Proactive approach to problem-solving and issue resolution. Location: Airoli, Navi Mumbai, Pan India How to Apply: If you are a motivated and detail-oriented professional seeking a challenging and rewarding career, we encourage you to apply. Please send your updated resume and fill in the below Format details and send it to [hr@transformplus.in] or via WhatsApp to 9892211899 Format for Operations Manager Name- Mobile No- City- Total Exp in BPO or BPM- Do you have experience in a Telecom background Total. Exp as Manager (on Paper)- Have you handled AM AND TL Company Name- Current Industry- Team Size handling- Are you a Graduate Current CTC- Exp CTC- Notice Period- Time Slot for Interview- Do you know attrition, shrinkage, KRAs, Feedback, and Coaching Reference: Transformplus We look forward to reviewing your application.

Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. • Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct daily team huddles, refreshers, and floor support to improve team performance and morale. • Generate and analyze performance reports (daily/weekly/monthly) and share insights with stakeholders. • Drive team engagement and motivation through recognition, feedback, and developmental coaching. • Coordinate with Quality and Training teams for process updates and skill enhancement. • Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction. • Ensure adherence to compliance, data privacy, and information security standards. Key Skills & Competencies: • Strong communication and interpersonal skills • Experience in handling international customer service or tech support • Good knowledge of performance management tools and coaching techniques • Hands-on experience with CRM tools, call center dialers, and reporting dashboards • Analytical thinking and problem-solving ability • Team motivation and people management • Ability to work under pressure and in a target-driven environment Preferred Qualifications: • Graduate in any stream • Minimum 1 to 3 year experience as Team Leader in International Non Voice Process • BPO/KPO background preferred • Knowledge of basic Excel and reporting tools

About the Job Were changing the way people think about customer care, and we need your help! Were looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans. As Team Lead (Supervisor), You Will Manage and supervise CSRs Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas Use critical thinking to develop solutions to improve business performance and partner success Motivate teams through relationship building and real-time coaching Develop incentive programs to motivate CSRs to achieve desired outcomes Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings Gain expert level knowledge on all partner products and promotions Demonstrate a positive work ethic and commitment to achieve the best possible outcomes Act as a role model and exemplify our 10 Things (cultural values) As Team Lead (Supervisor), You Have High school diploma or equivalent (required) Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered) 1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role Experience dealing with escalated issues in a contact center capacity The ability to type 30 WPM with accuracy Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset The ability to use spreadsheet applications to maintain and develop operational reporting Exceptional time management, organizational and prioritization skills to complete work in a timely manner Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment The ability to work a variety of shifts, including days, evenings and holidays If Interested please drop CV on the given mail ID : shubhangi.bhalerao@intouchcx.com

Global Process Leader, GBS - Source to Pay Location(s) Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups / Women / Veterans / Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

TATA PLAY LIMITED is looking for Manager - IT Operations to join our dynamic team and embark on a rewarding career journey Team Leadership: Manage and lead a team of employees, providing direction, guidance, and support to achieve departmental or organizational goals Planning and Strategy: Develop strategic plans, set goals, and create action plans to accomplish business objectives Operations Management: Oversee day-to-day operations, ensuring efficient workflow, resource allocation, and adherence to policies and procedures Budgeting and Financial Management: Manage budgets, allocate resources, monitor expenses, and contribute to financial planning Performance Management: Set performance expectations, conduct performance evaluations, and provide coaching and feedback to team members Project Management: Plan, execute, and monitor projects, ensuring timely completion, quality, and alignment with objectives

Team Lead Experience: 4+ Years Location: Pune/Chennai (Work form office) Immediate Joiners only Work Experience as Team Lead Experience in handling international customers (voice) • People Management (Performance report, appraisal review) Stakeholder management Managing Shrinkage and attrition Process improvement Telecom / Telstra process (Preferred) Willing to work from office and rotational shifts. kindly share your updated resume to js001102065@techmahindra.com