17 Sla Management Jobs

As a DEx Lead, you will play a crucial role in driving delivery excellence initiatives, portfolio governance, and quality management practices across ERP and CRM projects. Your responsibilities will include providing support to business development activities, implementing mature delivery practices, facilitating delivery governance, driving risk management practices, conducting Root Cause Analysis, and promoting innovation and continuous improvement initiatives. Key Responsibilities: - Provide support to business development activities such as RFP responses, solution reviews, due diligence, and customer engagement lifecycle. - Assist in standardizing contracts, reviewing critical commitments...

You will be working in an operational role under direct supervision, responsible for day-to-day program management operations. Your key responsibilities will include: - Maintaining daily site activities and routines. - Ensuring SLAs are achieved and working proactively to maintain the same. If you need further information about the company, please provide additional details from the job description. You will be working in an operational role under direct supervision, responsible for day-to-day program management operations. Your key responsibilities will include: - Maintaining daily site activities and routines. - Ensuring SLAs are achieved and working proactively to maintain the same. If yo...

Roles and Responsibilities Manage a team of agents to achieve targets and KPIs such as AHT, CSAT, SLA, shrinkage, attrition, etc. Coach teams to improve performance and reduce attrition rates through effective communication and people management skills. Handle escalations effectively by resolving issues promptly and efficiently. Ensure timely completion of tasks and meetings while maintaining high levels of quality standards. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile 1-5 years of experience in BPO operations or international voice process with a focus on team leading or coaching roles. Excellent communication skills with ability to handle...

Job Description: The Opportunity - Join a global healthcare biopharma company based in Hyderabad, with a 130-year legacy of success and a mission to achieve new milestones in global healthcare. - Be part of an organization focused on digital technology and data-backed approaches to support a diversified portfolio of prescription medicines, vaccines, and animal health products. - Drive innovation and execution excellence within a team passionate about using data, analytics, and insights to tackle global health threats. Role Overview: We are seeking a motivated and skilled Zero Trust Security Engineer with experience in SASE solutions with Zscaler. As a Zero Trust Security Engineer, you will a...

Ready to shape the future of work? At Genpact, we dont just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology servic...

Job description Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should have good communication. Location: Preferred Chennai based candidates. Week Off 5 Days working, 2 days rotational week off Only female candidate preferred Interested candidates reach out to: Email: NandhiniA1@hexaware.com Contact: 7358342513

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Role Overview: As a DOP in Chennai, India, your role involves providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. You will be supporting the process by managing transactions as per required quality standards, documenting all pertinent end user identification information, updating your availability in the RAVE system, recording and tracking all queries received, and following standard processes to resolve client queries. Additionally, you will deliver excellent customer service through effective diagnosis and troubleshooting of client queries, providing product support and resolution, troubleshoo...

As a Onboarding Team Lead at our company, you will play a crucial role in guiding and mentoring the Onboarding team to ensure a seamless experience for our customers. Your deep product knowledge and customer-first mindset will be key in driving the team towards success. Here is what you can expect in this role: **Role Overview:** You will lead and coach the Onboarding team in coordination with Onsite Onboarding Managers. Your main responsibilities will include driving process improvements using data and analytics, monitoring team performance against SLAs, collaborating with cross-functional teams to enhance the onboarding experience, building strong relationships within your team, defining a...

Role Overview: As a Finance & Accounting professional specializing in Record to Report (R2R), you will play a key role in ensuring accurate financial reporting, smooth period closures, and effective coordination across finance functions. This role involves end-to-end ownership of R2R activities, close collaboration with multiple stakeholders, and the ability to manage operational challenges in a dynamic business environment. Key Responsibilities: - Manage end-to-end Record to Report (R2R) processes, including journal entries, reconciliations, month-end and year-end close activities - Ensure timely and accurate preparation of financial statements in compliance with accounting standards and in...

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

Key Responsibilities Complete allocated work accurately and within agreed service level agreements Support workload allocation to help the team meet productivity and quality targets Update member records in line with documented procedures and supervisory guidance Issue routine member correspondence using approved templates, ensuring legal and compliance requirements are met Adhere to defined quality, productivity, and operational control standards Liaise with internal teams to ensure timely completion of priority items Manage shared mailboxes, escalation logs, and operational queries Identify and raise process improvement and customer experience enhancement ideas Maintain strict confidential...

You will be working as an IT Vendor Manager at BNP Paribas India Solutions. BNP Paribas is a leading bank in the European Union with a global reach, operating in 65 countries and employing nearly 185,000 people. As an IT Vendor Manager, you will be responsible for managing relationships with external and internal service partners in the field of software and outsourcing. Your key responsibilities will include: - Managing supplier relationships and acting as the central coordination function - Monitoring service providers based on indicators and SLAs - Evaluating suppliers and managing SLA and contract renewals - Ensuring compliance with group policies and procedures, purchasing, and outsourc...

Role Overview: As a Lead for Delivery Excellence in SAP, you will play a crucial role in driving various DEx initiatives and meeting EPS leadership expectations. Your responsibilities will include supporting business development activities, standardizing contracts, implementing best-in-class delivery practices and tools, facilitating delivery governance, managing risk, ensuring product quality, monitoring SLAs, driving innovation, and more. Key Responsibilities: - Provide support to business development activities such as RFP responses, solution reviews, and project delivery due diligence - Standardize contracts, review them before sign-off, and ensure compliance tracking of key contractual ...

As an IT Service Delivery Manager, MFG & QRA at Smith+Nephew, you will play a crucial role in ensuring the seamless operation of Manufacturing, Quality & Regulatory (MFG & QRA) IT services. Here's a glimpse of what you will be responsible for: - Assisting the IT operating model, particularly the mature AMS Service Delivery function, in collaboration with the AMS service provider and other IT service verticals. The company has heavily invested in digitalization and automation of MFG & QRA operations. - Overseeing the delivery of exceptional Service Delivery operations, ensuring they meet all standard benchmarks and criteria. You will be responsible for managing the MFG & QRA run team and ensu...

As a Contract Staff for HR Services at the delivery center in Hyderabad, your role will be crucial in enhancing the Candidate, Employee, and Manager experience through timely and accurate query resolution, onboarding candidates, maintaining HR data in systems, and supporting various employee life cycle programs and processes. Key Responsibilities: - Ensure timely processing of defined data audit and monitoring, sharing necessary analysis or audit results. - Conduct data quality checks, identify attributes affecting the process, and ensure data quality at the employee level. - Protect data privacy, manage HR access, and adhere to confidentiality requirements to prevent compliance policy breac...

Role Overview: You will be responsible for overseeing the delivery of services to clients from initiation to completion, ensuring timely and quality delivery. Developing and maintaining strong relationships with clients will be a key part of your role, acting as the main point of contact for all service-related inquiries and issues. Collaboration with cross-functional teams to identify and resolve service delivery bottlenecks and escalations will also be crucial for success in this position. Key Responsibilities: - Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery - Develop and maintain strong relationships with clients, acting as...