3374 Sla Management Jobs

Job Description: Position - Team Leader Qualification - Graduate Experience - Min 2 years Salary -3LPA to 3.5LPA Shift - Afternoon shift Job Description : Assist with the responsibility for the customer services development, performance and maintenance within the organisation Meet your targets and those of the team as a whole Efficient running of the team Contribute to training and development of the team Achieve maximum profitability and growth in accordance with organisation plans. Shrinkage and Attrition Management. Good Knowledge of KPI and KRA. Only candidates from customer service can apply. Graduation from any field is must. Minimum 2 years of Experience is must.

Roles and Responsibilities Manage a team of sales representatives to achieve targets and improve performance. Conduct regular coaching sessions to enhance skills, knowledge, and productivity of the team members. Develop strategies to reduce shrinkage and attrition rates through effective people management practices. Ensure timely completion of tasks, meet deadlines, and maintain high levels of customer satisfaction. Analyze KPIs such as AHT, SLA management, target achievement, lead generation, and sales strategy to optimize team performance. Desired Candidate Profile Proven track record in controlling attrition rate (attrition control) with excellent communication skills. Ability to manage multiple priorities simultaneously while meeting tight deadlines under pressure situations. 2-7 years of experience in BPO/Call Centre industry with expertise in team handling, team management, team coaching, team supervision.

Team Leader (Cosmetic Brand - International Process) Location: Jaipur, India Department: Operations Employment Type: Full-time About the Role Transcom is seeking a dynamic and experienced female Team Leader to join our operations team in Jaipur. You will be at the forefront of our international process for a leading cosmetic brand, guiding and motivating a team to deliver exceptional service. This is an exciting opportunity to showcase your leadership skills in a fast-paced environment with a focus on luxury and customer satisfaction. Key Responsibilities Lead a Team: Lead, mentor, and coach a team to achieve and exceed key performance indicators (KPIs) and service level agreements (SLAs). Drive Performance: Monitor team performance, conduct regular one-on-one sessions, and provide constructive feedback to foster continuous improvement. Operational Excellence: Oversee daily operations, ensuring all processes are executed efficiently and in line with the brand's standards of quality. Problem-Solve: Act as the first point of contact for escalations and complex customer issues, resolving them promptly and effectively. Communication: Maintain excellent English and Hindi communication to support both the team and customer interactions. Reporting: Track, analyze, and report on team metrics, providing insights to management on performance trends and areas for development. Required Qualifications Gender: This position is open to female candidates only. Experience: Proven experience in a leadership role, preferably as a Team Leader or in a similar supervisory position within a BPO or call center. Communication: Excellent verbal and written communication skills in both English and Hindi. Adaptability: The ability to work in a rotational shift and with a rotational week off schedule. Industry Knowledge: Previous experience with a cosmetic brand or in the luxury retail sector is a significant advantage.

Role: Team Leader DESIGNATION: Assistant Manager LOCATION: Bangalore YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action, Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Exercises independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal Key skills and knowledge : Graduation in related field with one to three years of relevant experience- preferred (Mortgage Experience preferred) Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Role & responsibilities Experience: 38 years targeted. Technical Skills: Hands-on experience with REST API, SOAP, Integration Hub, and third-party integrations. Must have worked on at least two ServiceNow modules (ITSM typically included). Platform Skills: Experience with ServiceNow upgrades and clones is required. Admin Profiles: Only those with platform/integration experience (not just incident/request/SLA management) are suitable.

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617. Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Develop, maintain, and enhance applications written in COBOL Experience in debugging and performance tuning of COBOL programs Analyze user requirements and design technical solutions in COBOL Perform code reviews, unit testing and integration testing Work with JCL,VSAM,DB2,CICS, and other mainframe tools Basic know ledge of Linux/Unix commands and scripts for file manipulation, job execution, and monitoring Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Mandatory Skills: COBOL. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud-Microsoft Azure.Experience: 5-8 Years.

Technical Support Engineer yesterday CGS BPO or to apply! DESCRIPTION Greetings from CGS! We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift). Job Details: Position: Associate Technical Support Engineer Process: International Voice Process Experience : Freshers to 4 years (All are welcome to apply!) Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required) Work Schedule: Training Period: 6 days/week Post-Training: 5 days/week (Rotational two off) Work Location: Hi-Tech City, Hyderabad (Work from Office) Education: Undergraduates are also eligible Requirements: Excellent communication skills (Fluency in English). Basic knowledge of computer hardware and troubleshooting. Strong customer focus and problem-solving ability. Immediate joiners only. No leaves allowed during training. Key Skills: OS troubleshooting (Windows XP, 8, 10) Hardware and network troubleshooting Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP Familiarity with Network Protocols (TCP/IP, HTTP, UDP) SLA management and ticketing Interview Process (6 Rounds): 1. Initial Screening 2. Written Assessment 3. Technical Round 4. HR Discussion Job Role Highlights: Assist North American customers with hardware, software, and networking issues via voice support. Troubleshoot technical issues using provided tools and escalate as needed. Ensure customer satisfaction by responding promptly and resolving issues effectively. Adhere to SLAs and maintain KPIs. Don t miss this opportunity to work in a thriving environment! Share your profiles and join us in creating an impactful experience for our customers. For further details or to apply, contact us today! QUALIFICATIONS Must Have Skills Network troubleshooting Communication skills Customer focus Minimum Education Level No Education Requirement Years of Experience 0-4 years ADDITIONAL INFORMATION Work Type: FullTime Location: Hi-Tech City, Hyderabad Job ID: Cgs Bp-Rec-BC6ABD or to apply! 3130 Crow Canyon Pl, Ste 205, San Ramon, CA 94583 Copyright 2025 ACHNET Inc. All rights reserved. Product Services Company More

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress Identify areas for improvement in the service delivery process Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress Identify areas for improvement in the service delivery process Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress Identify areas for improvement in the service delivery process Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

RBL Bank Ltd is looking for Service Delivery Ambassador to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

RBL Bank Ltd is looking for Service Delivery Ambassador to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

RBL Bank Ltd is looking for Service Delivery Ambassador to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Dispatch of files and other documents to storage location within stipulated TAT Closure of concurrent and Internal audit observations AOD, EC and PDD updation Complaints & Request resolution within TAT Liaison with stakeholders - Business / Underwriting / Collections / Branches / Insurance Channel Partners Qualifications Post-graduation/Graduation from a recognized institute Role Proficiencies Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines

About The Role Minimum 2-4 years of experience in Security Operations Centre Experience across SOC domains use case creation, incident management, threat hunting, threat intelligence etc. Solid understanding of cyber security, network security, end point security concepts Good understanding of recent cyber threats, latest attack vectors Must have experience in any one SIEM (Splunk), EDR and SOAR solution Must have experience in leading/managing SOC shifts Experience in shift roster creation, resource management etc. Will be responsible for critical incident investigation, use case review, mentoring Shift Leads, SLA management etc.

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Team"™s Performance each Month and provide feedbacks and support team to achieve their respective KRA"™s. Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generation Others Believes in team work and identify and utilizes each team member"™s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

Greetings from ReSource Pro!!! Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, Working Experience: Minimum 12+ years experience, 7+ years of experience as an Manager. Ideal candidates will have experience in: - US Healthcare - US Mortgage - US Insurance - US Process - International BPO Operation Non-voice process. Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities: Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2) Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service. 3) Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold. 4) Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5) Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6) Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: Graduation Major N/A ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York , ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 12,500+ ReSource Pro employees provide dedicated support to more than 1000+ insurance organizations , consistently achieving a 96% client retention rate for over a decade . We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. Shift Timings: Regular Shift - 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in

Managing all high profile clients fortheir queries and complains Coordinating with internal teams fortimely resolution of all queries Analyzing all queries for their TATs andresolutions Handling complains of RelationshipManagers and clients as well received via e-mails and calls Arranging Con calls meetings withinternal /external stakeholders to discuss issues and to smooth internalprocess coordination Any name changes in authorized person,policy no policy name along with contact numbers are performed in Group Asia IRDAI / Escalation Management / MIS Essential criteria Strong Communication / Email skills Customer service background Insurance Background preferred Should be a graduate / Western Linecandidates preferred

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role Minimum 2-4 years of experience in Security Operations Centre Experience across SOC domains use case creation, incident management, threat hunting, threat intelligence etc. Solid understanding of cyber security, network security, end point security concepts Good understanding of recent cyber threats, latest attack vectors Must have experience in any one SIEM (Splunk), EDR and SOAR solution Must have experience in leading/managing SOC shifts Experience in shift roster creation, resource management etc. Will be responsible for critical incident investigation, use case review, mentoring Shift Leads, SLA management etc.