4859 Sla Management Jobs

Hi Job Seekers, We are looking for an experienced Team Lead to manage and guide our non-voice process team (Chat/Email) at NOIDA Location . Salary Slab up to 4.5 LPA Please Note : We usually have openings for Gurgaon / Bangalore / Lucknow and Kolkata locations. For more opportunities you can connect us on call @ 9569902470 Key Responsibilities: Lead and motivate a team of agents handling chat and email support . Monitor daily operations to ensure adherence to SLAs and KPIs. Provide coaching, feedback, and performance reviews to team members. Handle escalations effectively and ensure timely resolutions. Requirements: Graduate in any discipline. Minimum 1 year of experience as a Team Lead (on ...

Manager Operations in International BPO Strong understanding of US collections laws and compliance Valid US Visa is mandatory 5+ years of experience in debt collections Call@9205503253 / 9953262467 or email cv to deepak.sharma@shadowplacements.com Required Candidate profile Collaborate with cross-functional teams to ensure smooth onboarding of new processes Hands-on experience in transition management Experience working with US-based clients in the collections industry

Overview: We are looking for an experienced Non-Voice Team Leader to manage and guide our team of customer support representatives. The ideal candidate will have strong leadership skills, a track record of excellent performance in non-voice support channels, and the ability to drive team productivity and customer satisfaction. Key Responsibilities: Lead, motivate, and manage a team of Non-Voice Customer Support Representatives to achieve performance goals and high levels of customer satisfaction. Oversee daily operations to ensure the team meets or exceeds key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Provide coaching, training, a...

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners call/whatsaap cv Amit 8851792136/Neha 8287267407 Required Candidate profile Work from Office-Bangalore Must Knows-English and Hindi

Role: Team Leader DESIGNATION: Assistant Manager LOCATION: Bangalore YEARS OF EXPERIENCE: 4+ yrs Role and Key responsibilities: Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action, Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely up...

Blue Star Ltd is looking for Service Delivery Professionals to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

As an Assistant Manager – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Ensure tha...

As an Assistant Manager – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Ensure tha...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities : Handle migration/Test and turn-up tasks and installations in general to configure and delivery SDWAN site devices accordingly; Handle changes on SSR (Simple Service Request), delivering configuration on Cisco Viptela Support 2nd line incidents related to SDWAN Products always cooperating with other levels of support in a in a high level Build configuration for DyNS SDWAN Products eq.: Cisco Viptela according to SDWAN standards; Providing in-depth technical support to customers through mo...

Role Purpose To manage issuances for a channelKey AccountabilityDriving Issuances withSales TeamIdentifying GAPsin the process and getting it corrected Driving E-KYC andCKYC loginsCompetitionBenchmarking and overall process improvement Educational QualificationGraduate & aboveCompetencies ( Knowledge& Skills)Well versed with excel Good communication and interpersonal skillsShould have an eye for automating processesand eliminating manual processes

Team Lead – Customer Service Experience: 4+ years in International BPO (Voice) 1+ Years of as Team Lead on Papers Any Graduates Location - Bangalore | WFH Night Shifts | US Shift IMMEDIATE JOINERS ONLY Contact - 8107866214- Riya

Job Title: Customer Operations Job Location: Bangalore Job Role: Provide support adhering to SLA parameters (including quality, and response/resolution time criteria) Attend and acknowledge each customer call/mail Responsible to create and manage Karix build products and services Collect all the required information as per the checklist Perform basic level troubleshooting for resolving customer issues Collaborate in investigating issue during escalations Assist in resolution of technical/non-technical issues faced by customers. Provide timely updates to customers and 100% documentation (RCA) on all the resolutions. Ensure 100% adherence to Provisioning processes: a. Time accounting Ticket ma...

About the Job We are changing the way people think about customer care, and we need your help! We are seeking a Associate Team Lead/ Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interacti...

Roles and Responsibilities Manage a team of customer service representatives to achieve sales targets, improve customer satisfaction, and reduce shrinkage. Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA management, attrition rate, and shrinkage control. Develop strategies to improve team coaching and training programs to enhance overall performance. Ensure compliance with company policies and procedures while maintaining high levels of quality assurance. Collaborate with other departments to resolve issues related to product knowledge, process improvements, or system glitches. Desired Candidate Profile 1-5 years of experience in BPO operations or similar industr...

As a member of the Trackier team, you will be contributing to the success of our Customisable Performance Marketing Software used by Ad Networks, Agencies, and Advertisers. You will be involved in various tasks to ensure smooth client onboarding, support, and product optimization. Your role will be crucial in guiding clients through the implementation process and providing technical solutions for their needs. Key Responsibilities: - Serve as primary point of contact during client onboarding - Manage support tickets and resolve technical issues - Conduct client training sessions and product demonstrations - Document solutions and maintain knowledge base - Research and debug client implementat...

As a key member of the WNS Operations team, you will be responsible for leading, motivating, grooming, and developing a team of 15-20 members to ensure the achievement of SLA. Your role will involve effectively liaising with various departments within WNS to gain support and resolve issues. You will serve as a crucial interface between managers and team members to facilitate and implement process improvement ideas aimed at enhancing efficiency. Your responsibilities will also include understanding different operational areas, successfully managing a team of 10-15 FTEs, ensuring effective work allocation, and ensuring that all Service Level Agreements are met. Additionally, you will be in cha...

Role Overview: You will be responsible for managing customer queries and operations in this operational role that may require seeking appropriate guidance to ensure delivery of quality outcomes. Key Responsibilities: - Taking ownership of customer issues reported and solving their problems by providing resolutions. - Researching, diagnosing, and troubleshooting to identify solutions for resolving system/application issues. - Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. - Ensuring SLAs are achieved and working proactively to maintain them. Qualifications Required: - Demonstration of problem-solving skills. - Prior experience i...

- US Banking or Mortgage Experience Mandatory - Operations / SLA / TEAM / Process Management experience. - US BFSI experience mandatory Watsapp Anuj - 8249759636 for more details.

Job Description- Manager - Operations Job Title: Manager - Operations Job Location: Navi Mumbai Position Overview : We are seeking a dynamic and experienced Operations Manager; The Operations Manager will oversee daily operations; will be responsible for ensuring smooth and efficient business operations and implementing best practices. The ideal candidate will possess strong leadership qualities, a strategic mindset, and a proven track record in enhancing operational efficiency and effectiveness. Key Responsibilities: Lead, mentor and motivate a team of Sales associates providing guidance, direction and support to achieve individual and team goals. Foster a positive team environment promotin...

Senior Customer Technical Services AnalystOverview Provides service support for businesses (B2B) that have product and service agreements with Mastercard Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products Builds long-term customer relationships and ensures timely response and resolution of issues You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal formsResponsibilities Enhances customer experience by providing high level technical customer service and support according to established policies and procedures...

About The Role Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving iss...

Skill required: Talent Acquisition - HR Delivery Strategy Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embra...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...