5855 Sla Management Jobs

Contribute smooth running of operations in accordance with Risk Management Plan, being in line with agreed objectives & meeting set SLAs with high accuracy.Prompt communication with centers, Service Desk to passing necessary replies to stake holders. Required Candidate profile 3 years back-office operations experience,Knowledge of MS office,Great Customer Service skills,Good verbal & written communication Skills,Strong process orientation. 3 shift and 2 shift postion open. Perks and benefits For Nigt shift - Night allownace and cab facillity

Lead & mentor customer support team members to deliver high-quality service. Handle and resolve customer escalation calls and emails in a timely and professional manner. Allocate team members effectively based on workload, skills, and priorities Health insurance Provident fund Annual bonus

Role & responsibilities Improve the retention of employees Managing to achieve process KPI & SLA Key Deliverables Client SLA achievement Improve CSAT Low attrition & High Productivity Attendance compliance Client satisfaction Preferred candidate profile Must have 2yr of experience as TL on paper in BPO Sector overall 4 yr Must be Graduate. Location :- Mohali Salary:- Upto 5 LPA Immediate Joiner preffered. Interested candidate can share their cv over kavita.mehra@digitide.com Thanks

**Role Overview:** You will be responsible for managing the overall team performance to ensure that SLA targets are consistently met. **Key Responsibilities:** - Monitor and track team performance on a regular basis. - Implement strategies to improve team efficiency and productivity. - Identify areas for improvement and provide necessary coaching and training to team members. - Collaborate with other departments to streamline processes and optimize performance. - Ensure that SLA targets are consistently met and take corrective actions if necessary. **Qualifications Required:** - Previous experience in team management or leadership role. - Strong analytical and problem-solving skills. - Excel...

Role Overview: You will be working as a Sr Application Support Engineer for Infrastructure & Application Support, with a focus on Java, AppDynamics, monitoring, and PLSQL. Your role will involve managing SLAs, monitoring critical production issues, and utilizing tools like ServiceNow Portal and organizational change procedures. Key Responsibilities: - Develop expertise in Java, process automation, application health monitoring tools, and DevOps practices. - Lead troubleshooting efforts during production to ensure smooth operations. - Coordinate stability efforts with Development and the program team to achieve expected application performance levels. - Promote reuse of existing products/func...

Roles and Responsibilities Manage team operations, ensuring efficient use of resources and meeting KPIs. Oversee manpower planning, rostering, and productivity management to achieve business objectives. Prepare reports on shrinkage, attrition, and other key performance indicators (KPIs) to identify areas for improvement. Monitor SLA compliance and implement strategies to reduce delays or discrepancies. Handle escalations from clients or internal stakeholders related to team handling issues.

Role name Power Automate Desktop Lead Senior Power Automate Developer Overall years of experience- 8 to 10+ yrs IT experience Relevant years of experience 4-8 yrs Mandatory skills Power Automate Desktop Senior Power Automate Desktop Secondary skills Handling team experience, Sorting issues, Good communication skills Supporting team, Good communication skills Detailed JD Senior A minimum of 10 years of experience in the Information Technology sector. At least 6 years of hands-on experience as a RPA Developer (UiPath and Power Automate), specifically in developing custom workflows using Microsoft Power Automate Desktop. Proven expertise in working with API, DB (Oracle, SQL server), Citrix Auto...

Operation Manager (Jewellery) Job Name: Operation Manager(Jewellery) Job Role: Manager Industry:Jewellery, Retail Job Location:Udaipur (Rajasthan) Experience:3- 8yearSkills:Team Handling,Accounts Salary:Best In the industry Education:Any Graduate Job Summary: Looking for an experienced operation manager. should have experience in jewellery retail operations industry.candidate should possess. excellent communication, people management and team handling skills ♯ focus on jewellery retail business. About The Role :: Looking for anexperienced operation manager. should have experiencein jewellery retail operations industry.candidate should possess.excellent communication, people management and te...

Role name Power Automate Desktop Lead Senior Power Automate Developer Overall years of experience- 8 to 10+ yrs IT experience Relevant years of experience 4-8 yrs Mandatory skills Power Automate Desktop Senior Power Automate Desktop Secondary skills Handling team experience, Sorting issues, Good communication skills Supporting team, Good communication skills Detailed JD Senior A minimum of 10 years of experience in the Information Technology sector. At least 6 years of hands-on experience as a RPA Developer (UiPath and Power Automate), specifically in developing custom workflows using Microsoft Power Automate Desktop. Proven expertise in working with API, DB (Oracle, SQL server), Citrix Auto...

Role name Power Automate Desktop Lead Senior Power Automate Developer Overall years of experience- 8 to 10+ yrs IT experience Relevant years of experience 4-8 yrs Mandatory skills Power Automate Desktop Senior Power Automate Desktop Secondary skills Handling team experience, Sorting issues, Good communication skills Supporting team, Good communication skills Detailed JD Senior A minimum of 10 years of experience in the Information Technology sector. At least 6 years of hands-on experience as a RPA Developer (UiPath and Power Automate), specifically in developing custom workflows using Microsoft Power Automate Desktop. Proven expertise in working with API, DB (Oracle, SQL server), Citrix Auto...

CogentHub is hiring for :- Job Title: Team Leader for UK Process Location: (Kolkata) Department: Inbound Sales Process:- UK telecom Job Summary :- We are seeking a high-energy, results-oriented International Sales Team Leader to drive our global revenue growth and manage a diverse team of sales professionals. In this role, you will bridge the gap between high-level strategy and daily operations, ensuring your team consistently meets and exceeds sales targets across multiple international markets. You will be responsible for coaching team members, refining sales techniques for different cultural contexts, and leveraging advanced and CRM tools to optimize the sales cycle. Role & responsibiliti...

CogentHub is hiring for :- Job Title: Team Leader for UK Process Location: (Kolkata) Department: Inbound Sales Process:- UK telecom Job Summary :- We are seeking a high-energy, results-oriented International Sales Team Leader to drive our global revenue growth and manage a diverse team of sales professionals. In this role, you will bridge the gap between high-level strategy and daily operations, ensuring your team consistently meets and exceeds sales targets across multiple international markets. You will be responsible for coaching team members, refining sales techniques for different cultural contexts, and leveraging advanced and CRM tools to optimize the sales cycle. Role & responsibiliti...

About the Role We are seeking an experienced Project Manager to lead the execution of Smart City, Intelligent Traffic Management System (ITMS), and Adaptive Traffic Control System (ATCS) projects. The ideal candidate will manage end-to-end project delivery from planning and design to execution and handover ensuring quality, timelines, and client satisfaction. Key Responsibilities Lead and manage Smart City / ITMS / ATCS projects from initiation to completion. Develop detailed project plans, schedules, and milestones. Coordinate with clients, consultants, government agencies, and internal teams. Oversee technical implementation of systems like CCTV, ANPR, RLVD, ATCC, VMS, and Adaptive Signals...

Education: Undergraduates are also eligible Requirements: Excellent communication skills (Fluency in English). Basic knowledge of computer hardware and troubleshooting. Strong customer focus and problem-solving ability. Immediate joiners only. No leaves allowed during training. Key Skills: OS troubleshooting (Windows XP, 8, 10) Hardware and network troubleshooting Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP Familiarity with Network Protocols (TCP/IP, HTTP, UDP) SLA management and ticketing Job Role Highlights: Assist North American customers with hardware, software, and networking issues via voice support. Troubleshoot technical issues using provided tools and escalate as needed. ...

Operation Manager (Jewellery) Job Name: Operation Manager(Jewellery) Job Role: Manager Industry:Jewellery, Retail Job Location:Udaipur (Rajasthan) Experience:3- 8yearSkills:Team Handling,Accounts Salary:Best In the industry Education:Any Graduate Job Summary: Looking for an experienced operation manager. should have experience in jewellery retail operations industry.candidate should possess. excellent communication, people management and team handling skills ♯ focus on jewellery retail business. About The Role :: Looking for anexperienced operation manager. should have experiencein jewellery retail operations industry.candidate should possess.excellent communication, people management and te...

Developing and implementing maintenance policies, procedures and schedules, coordinating & supervising the maintenance staff & contractors Inspects & evaluate the condition & performance of the equipment, facilities the systems

Roles & Responsibilities: ITSM / ITIL Knowledge Ticketing tool (Incident mgmt. and Services Requests flow) SLAs / Priority Network domain knowledge New IT Infra setup IMAC Process Asset Management Team mgmt. VIP / Critical users Calls. VC setup knowledge MIS reporting Vendors follow up and coordination. Internal/External Communication Immediate joiners preferred Interested candidates send resume to naveenkumar.t@inspirisys.com / Whats App to 9600894014

Job Description : Senior Functional Consultant Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune Location Flexibility: Multiple Locations in Country Work mode - Hybrid Shifts timings - UK Shifts- 2PM-11PM Mandatory Skills: Need +5 years Experience. At least one rollout or implementation experience. Minimum 2 to 3 years Experience on S4HANA is must. Experience in preparing Design Workshop presentations, Business Blueprint or Functional Design Documents, and Functional Specifications. Strong knowledge of SAP FICO Business Processes like P2P, OTC, AP, AR, GL, Controlling, Strong knowledge of Month/year-end process Strong knowledge of product costing and material ledger, Rich knowledge on...

Experience - Please share your profile at surbhi.malhotra@nlbtech.com The Person leads large-scale operations delivering end-to-end Foreclosure and Bankruptcy support for US-based mortgage and commercial servicing portfolios. This leader will drive process excellence, client engagement, risk control, and transformation initiatives , ensuring regulatory compliance and operational accuracy across all foreclosure and bankruptcy stages. The ideal candidate will have deep functional expertise in US mortgage servicing regulations (FNMA, FHLMC, FHA, VA, USDA) , commercial real estate (CRE) loan servicing , and default management , coupled with proven experience in managing offshore delivery teams. ...

Experience - Please share your profile at surbhi.malhotra@nlbtech.com US Banking Customer Service (Inbound Voice Process) Location: Gurgaon and Noida Employment Type: Full-Time Shift: US Time Zone / Night Shift (IST) Position Summary As a strategic partner to our client, we are seeking a Customer Service Manager to lead operations for a US Banking inbound voice process. This role demands a seasoned professional with 1315 years of contact center experience, including 68 years in a managerial role, who can ensure exceptional service delivery, compliance, and client satisfaction. The position requires strong stakeholder management, operational governance, and expertise in Genesys tool to drive ...

As the Logistics Operations Manager at our company, your role will involve driving the operational excellence of the logistics domain. This includes overseeing international transport, customs procedures, warehouse operations, and domestic transportation. You will be responsible for optimizing distribution networks, implementing continuous improvements, cost efficiencies, and enhancing productivity in logistics operations. **Key Responsibilities:** - Manage import documentation, customs clearance process, and letter of credit processes. - Oversee FTWZ and bonded warehouse operations. - Monitor and improve import/export SLAs. - Manage SLAs related to domestic forward and reverse logistics to ...

About IncrediPets IncrediPets is a fast-growing pet-care ecosystem focused on delivering seamless experiences to pet parents across India. We combine technology, operations, and customer obsession to ensure trust, reliability, and care at every interaction. Role Overview We are looking for a Team Lead Customer Support & Operations who will be responsible for managing day-to-day customer support operations, handling escalations across multiple channels, and leading a team to deliver high-quality service. The role requires a hands-on leader with strong communication, problem-solving, and people management skills. Key Responsibilities Customer Support & Escalation Management Handle and resolve ...

Role & responsibilities Key Responsibilities User Support & Operations Handle first-level and second-level technical support through calls, chat, email, and portal. Log, track, and manage incidents and service requests using ticketing tools. Provide end-to-end support for desktop, printer, network, and application issues. Escalate unresolved issues to relevant internal teams and follow through to resolution. Ensure adherence to SLAs, TATs, and other KPIs like First Call Resolution and Recurring Incident Reduction. Service Desk Management Maintain accurate records of incidents and their resolutions. Track open tickets and follow up with relevant stakeholders. Ensure tickets are categorized an...

Summary of Duties: The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call\Chat volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Assist with projects and other duties as requested or assigned

Interested candidates can share their resume - Jitendra.pandey@cotiviti.com POSITION DESCRIPTION JOB TITLE: Team Leader - Operations DEPARTMENT: Revenue (Operations) REPORTS TO: Manager - Operations PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and ...