Mandatory Skills vc routing switching Role & responsibilities Position Summary The Video Conferencing Specialist is responsible for managing and supporting the organizations video conferencing infrastructure, ensuring reliable and high-quality communication across various platforms. This role involves troubleshooting, maintaining, and upgrading video conferencing systems, assisting end users, and providing technical support for virtual meetings and collaborations. Key Responsibilities- Video Conferencing Setup and Support Install, configure, and maintain video conferencing hardware and software Microsoft Teams, Cisco WebEx, Polycom . Ensure optimal video and audio quality for virtual meetings, including room setups, testing, and troubleshooting. Provide on site and remote support for all video conferencing equipment and software. End User Support Assist users in scheduling, joining, and troubleshooting video conferences. Train staff on best practices for using video conferencing tools. Offer troubleshooting support during video calls, meetings, and events. System Maintenance and Upgrades Perform regular maintenance and updates on video conferencing equipment and software to ensure they are up-to-date and functioning properly. Work with vendors to troubleshoot and resolve issues related to hardware and software. Troubleshooting and Problem Resolution Resolve video conferencing issues related to connectivity, compatibility, and performance. Identify and escalate complex issues to relevant IT or AV teams when necessary. Collaboration & Communication Collaborate with IT and AV teams to ensure seamless integration of video conferencing with other enterprise systems. Ensure that video conferencing tools are integrated into the organization s broader communication and collaboration strategy. Documentation & Reporting Maintain records of video conferencing equipment, software licenses, and usage logs. Generate reports on video conferencing system performance and user feedback for continuous improvement. Required Qualifications Education Bachelor s degree in information technology, Computer Science, or a related field or equivalent work experience Experience 1to2 years of experience in supporting and managing video conferencing systems and platforms. Strong technical troubleshooting skills in video conferencing software and hardware. Technical Skills Experience with popular video conferencing platforms such as , Microsoft Teams, Cisco WebEx, and Skype for Business. Knowledge of AV hardware, including cameras, microphones, and display equipment. Familiarity with network protocols and configurations related to video conferencing e.g., SIP, H.323. Basic knowledge of IT systems, networking, and infrastructure. Excellent troubleshooting skills and the ability to resolve issues quickly and effectively. Strong interpersonal communication skills and ability to work with both technical and non-technical users. IP Switching and routing skills Should be CCNA certified or equivalent . Preferred candidate profile Notice period 30 days /Immediate joiner

Job Description Responsible for Revision or implementation Immigration/relocation Policies as applicable and end to end immigration and mobility support to business. This is a tactical role which contributes to defining the direction of the operating plans based on the business strategy, with an impact on day-to-day management of business operations keeping in mind the country specific Statutory/immigration compliances. Responsibilities Support all Business visa requirements with due diligence of permissible activities and duration of travel aligned to immigration compliance.Manage-to-e assignment lifecycleAdvisory to stakeholders on immigration landscapeConsulate/Embassy connectsImmigration attorney managementMobility Tool & Global assignment automationInvoice ManagementDeveloping and co-ordinating procedures to improve the cost efficiency to drive cost management activities and savings.Duty of Care Desired Skill sets Well-versed in Business Travel Compliance & Assignee managementIn depth knowledge of Immigration requirements for Australia, UK, EU. US, Canada, Apac & Mena regionsDeep understanding of service orientation and quality focus, Facilitation skills, project management skills, project implementation and monitoring of dynamic changes in Immigration and Mobility space across geos.Sound understanding of Global Mobility trends & changes.Ability to collaborate and build strong relationships with Cross functional teams in C & B, RHR, BHR, Tax, HRSS and related teamsAbility to establish connects with Embassy/Consulate/Govt Offices to garner support as applicableCustomer centric approach and business enablementVendor/Partner management

TCTS hiring for Wireless LAN Controller (WLC) L3 Specialist - Aruba Experience: Minimum 8 years (including 4 years of relevant experience with Wireless Controllers) Qualification: Graduation Support Level: L3 Location: Pune Working Days- 6 Days Shift: 24*7 (Night shifts included) Position: Permanent Job Description We are seeking an experienced Wireless LAN Controller (WLC) L3 Specialist with expertise in Aruba Controllers implementation and configuration. The ideal candidate will have strong hands-on experience in routing and switching and the ability to optimize wireless network performance and security. Key Responsibilities: Design, implement, and manage Aruba Controllers to ensure high-quality wireless connectivity. Configure and optimize wireless access points to maximize performance, coverage, and user experience. Provide advanced troubleshooting and L3 support for complex wireless network issues. Perform system upgrades, patches, and maintenance for Aruba solutions. Collaborate with network teams to integrate wireless solutions seamlessly into the larger infrastructure. Document configurations, troubleshooting steps, and best practices for wireless network operations. Work on routing and switching configurations as required to support wireless connectivity. Conduct performance analysis and propose recommendations to enhance wireless network efficiency. Stay updated on the latest trends and technologies in wireless networking. Requirements: Minimum 8 years of overall IT experience, with at least 4 years of relevant experience with wireless controllers. Deep knowledge of Aruba Controllers setup, implementation, and management. Strong expertise in routing and switching technologies (e.g., VLANs, STP, OSPF, BGP). Proficiency in wireless protocols such as 802.11 standards, RF management, and wireless security configurations. Hands-on experience with troubleshooting tools like packet analyzers and RF site survey tools. Industry certifications such as CWNA, Aruba Certified Mobility Professional (ACMP), or CCNA Wireless are desirable. Excellent analytical, communication, and interpersonal skills. Preferred Skills: Experience with wireless network integration into larger network security frameworks. Knowledge of automation and scripting for wireless network configurations. Interested candidate can please share your updated resume on namrata.rai1@tatacommunications.com with below details: Highest Qualification: Total Experience: Relevant Experience: Current Organization: Notice Period: Current CTC: Expected CTC: Current Location: Thanks & Regards, Namrata Rai TCTS HR Team

TCTS hiring for Manager Network Security- Cisco FTD & ASA Experience: Minimum 7 years Controllers) Qualification: Graduation Support Level: L2 Location: Pune Working Days- 6 Days Shift: 24*7 (Night shifts included) Position: Permanent Job Description: Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network Security /FMC / FTD/ Firepower/VAPT/ISE/ NAC and other Network Security domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities: Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-2 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill set: Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain. Interested candidate can please share your updated resume on namrata.rai1@tatacommunications.com with below details: Highest Qualification: Total Experience: Relevant Experience: Current Organization: Notice Period: Current CTC: Expected CTC: Current Location: Thanks & Regards, Namrata Rai TCTS HR Team

Position overview: We are seeking an experienced Data Scientist with a strong background in Machine Learning, Natural Language Processing (NLP), Generative AI, and Retrieval-Augmented Generation (RAG). The ideal candidate will possess 3 to 6 years of hands-on experience in developing and deploying advanced data-driven solutions. You will play a key role in our AI-CoE team, contributing to cutting-edge projects that drive innovation and business value. A special focus area for this role would be to build AI enabled products that would result in the creation of monetizable product differentiators for Tata Communications products and services. Detailed job description & Key Responsibilities: Develop, Test, and Deploy machine learning models for various business and Telco use cases. Perform data preprocessing, feature engineering and ML/DL model evaluation. Optimize and fine-tune models for performance and scalability. Good understanding of NLP concepts and projects involving entity recognition, text classification, and language modelling like GPT Build and refine RAG models to improve information retrieval and answer generation systems. Integrate RAG methods into existing applications to enhance data accessibility and user experience. Work closely with cross-functional teams including software engineers, product managers, and domain experts. Communicate technical concepts to non-technical stakeholders effectively. Document processes, methodologies, and model development for internal and external stakeholders. Skills: Bachelors or masters degree in Computer Science, Data Science, Statistics, Mathematics, or a related field from reputed institutions. Strong knowledge of probability and statistics. Working knowledge of machine learning and deep learning skills. Strong knowledge of programming knowledge – Python, SQL and commonly used frameworks & tools – PyTorch, Sci-kit, NumPy, Gen AI tools like langchain/llamaIndex Working knowledge of MLOPs principles and implementing projects with Big Data in batch and streaming mode. Excellent problem-solving skills and a proactive attitude. Strong communication and teamwork abilities. Ability to manage multiple projects and meet deadlines Interview will involve coding tests.

Customer Service Engineers have the prime responsibility to receive, troubleshoot, resolve, escalate and close Customers incidents and requests, delivering superior customer service, APAC business hours. Functions Own technical escalations for the incidents and drive it till resolution Coordinate and participate in troubleshooting efforts between Cross Functional teams, vendors & customers Acknowledge escalation, Isolate faults, manage and resolve incidents Escalate to resolve incidents within SLA Support IM in major incidents Perform Root Cause Analysis on the incident and ensure the issue is permanently fixed to avoid repetition Upskill service desk by delivering training, breakout sessions or on the job guidance Manage and implement all type of Customer changes following Change Management Process Participation in the on-call Rota Support Top customers Documentation and updating the knowledge base Essential Qualifications: Bachelor's degree in electrical, Electronics, Telecommunications Technical Skills Network & SD-WAN Expertise Minimum 6+ years of experience in networking and SD-WAN (Versa), preferably within a service provider environment. Cisco Networking Skills Strong expertise in Cisco networking, holding at least a CCNP certification or higher. Routing & Switching Professional level understanding and hands-on experience with routing and switching technologies, including OSPF, BGP, EIGRP, VLANs, STP, and VTP. MPLS & WAN Technologies In-depth knowledge of MPLS, LDP, RSVP, QoS, and traffic engineering with real-world experience in WAN connectivity and optimization. SD-WAN Support Practical experience supporting SD-WAN solutions, specifically Versa SD-WAN, including controller configurations, policy-based routing, application-aware routing, and troubleshooting. Security & Firewall Understanding of network security principles, including firewalls, proxy servers, VPNs (IPsec, SSL), and access control policies. Experience with next-generation firewalls (NGFW) is a plus. Network Troubleshooting & Performance Optimization Proficiency in packet analysis, performance monitoring tools (Wireshark, SolarWinds, PRTG, NetFlow, etc.), and network diagnostics. Soft Skills & Competencies Problem-Solving & Critical Thinking - Ability to analyze complex technical issues, identify root causes, and implement effective solutions. Communication Skills - Strong verbal and written communication to interact with cross-functional teams, customers, and vendors. Customer Handling & Stakeholder Management - Managing escalations, setting expectations, and ensuring smooth communication between technical teams and business stakeholders. Incident & Crisis Management - Handling high-priority incidents with efficiency and ensuring timely resolution to minimize impact. Adaptability & Learning Mindset - Staying up to date with emerging technologies, security trends, and industry best practices. Collaboration & Teamwork - Working effectively with internal teams, vendors, and customers to achieve seamless network operations. Time Management & Prioritization - Managing multiple tasks, projects, and escalations effectively without compromising on quality. Documentation & Reporting - Creating clear, detailed documentation, technical reports, and knowledge base articles for efficient troubleshooting and process improvements.

1 We are seeking a highly skilled L3 Storage Engineer specializing in NAS, SAN, and SAN Switches to manage, optimize, and troubleshoot enterprise storage infrastructure. The ideal candidate will have deep expertise in storage technologies, performance tuning, automation, and disaster recovery, along with experience supporting large-scale enterprise or cloud-based storage solutions. 2 The L3 Storage Engineer will be responsible for storage architecture design, performance optimization, troubleshooting complex issues, disaster recovery planning, and automation. This role also involves mentoring L1/L2 engineers, handling escalations, and working on next-gen storage technology implementations. Role & responsibilities 1 We are seeking a highly skilled L3 Storage Engineer specializing in NAS, SAN, and SAN Switches to manage, optimize, and troubleshoot enterprise storage infrastructure. The ideal candidate will have deep expertise in storage technologies, performance tuning, automation, and disaster recovery , along with experience supporting large-scale enterprise or cloud-based storage solutions . 2 The L3 Storage Engineer will be responsible for storage architecture design, performance optimization, troubleshooting complex issues, disaster recovery planning, and automation . This role also involves mentoring L1/L2 engineers, handling escalations, and working on next-gen storage technology implementations . Major Duties & Responsibilities: Storage Infrastructure Design & Administration: Architect, implement, and manage SAN (Storage Area Network) and NAS (Network Attached Storage) solutions . Configure, maintain, and optimize storage arrays from vendors such as NetApp, Dell EMC, Hitachi, HPE, IBM, or Pure Storage . Manage and maintain SAN switches (Brocade, Cisco MDS, or equivalent) , including zoning, firmware updates, and fabric management. Ensure high availability, redundancy, and disaster recovery for storage systems. Perform storage provisioning, replication, migration, and performance tuning . Storage Performance Monitoring & Optimization: Monitor storage performance using vendor-specific and third-party monitoring tools . Analyze and optimize I/O performance, latency, and throughput . Identify and resolve bottlenecks, failures, and degradation issues . Implement storage tiering, deduplication, compression, and caching strategies to improve efficiency. Storage Automation & Infrastructure as Code (IaC): Automate storage provisioning, monitoring, and management using PowerShell, Ansible, Python, or API integrations . Implement Infrastructure as Code (IaC) practices for storage configurations . Develop and maintain storage orchestration scripts and automation frameworks . Disaster Recovery & Data Protection: Design and implement storage backup and disaster recovery (DR) strategies . Work closely with backup teams to ensure efficient snapshotting, replication, and archival solutions . Conduct DR drills and failover testing to validate business continuity plans. Security & Compliance: Implement storage encryption, access controls, and data security best practices . Ensure compliance with ISO 27001, NIST, SOC2, GDPR, HIPAA, and other regulatory requirements . Perform storage audits, capacity planning, and reporting . Collaboration, Documentation & Leadership: Act as an L3 escalation point for complex storage-related issues . Work closely with server, network, backup, and cloud teams to enhance storage strategies. Mentor and train L1 and L2 storage engineers . Maintain comprehensive documentation, runbooks, and troubleshooting guides . Preferred candidate profile Bachelors or Master’s degree in Computer Science, IT, or a related field (or equivalent experience). 7+ years of experience in enterprise storage administration, SAN/NAS solutions, and storage networking . Expertise in storage arrays from vendors such as NetApp, Dell EMC, HPE, Hitachi, IBM, Pure Storage, or Huawei . Strong knowledge of SAN switch configuration, zoning, and troubleshooting (Brocade, Cisco MDS, or equivalent) . Experience with block storage, file storage, and object storage technologies . Hands-on experience with storage replication, deduplication, and data migration strategies . Proficiency in PowerShell, Python, or Ansible for automation and orchestration . Familiarity with cloud-based storage solutions (AWS, Azure, Google Cloud, or OCI) . Experience in troubleshooting LUN masking, multipathing, and storage connectivity issues . Notice Period -30/45 only

Job Description: Walk-in Tata Communication (TCTS) Only Freshers Only B.E/B.Tech (ECE, CSE, EEE, Telecommunication) Batch: 2023 and 2024 Role & responsibilities Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements. Responsibilities Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs. Conduct change management, turnup and migrations requests Standard testing and troubleshooting of installs/activation post Provisioning. Validate wiring connections & schedule dispatches with field operations. Regularly participates in important projects or activities as a full contributing team member. Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s Perform escalation management, wherever necessary and in case project is in jeopardy. Minimum qualification & experience Relevant experience in network infrastructure project management and on field experience Desired Skill sets Understanding of Provisioning process, Telephone, Internet, Data, Service Activation Knowledge in switch and router configuration

Role & responsibilities : Job Description: Responsible for Fiber deployment and last miles connectivity. Acceptance Testing, First Time Right approach. This is an deployment role, responsible for delivering results that have a direct impact on day-to-day delivery and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Identify day to day manual activities, repeat tasks and leading the effort to automate them. Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. The role may be an individual contributor or may lead a small team. Desired Skill sets Project Management, Vendor Management and customer interface. Delivery must be within Time, cost and quality.

Sr Customer Service Executive - Hybrid Network Services Network (NOC and CCNA Certified) Location: Ambattur, Chennai Shift _ Rotational Shift Job Description: The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities CCNA Certification is Mandatory Assist / coordinate updates and backup activities Analyze audits, and follow-up with corrective action Provide technical support and guidance to Field Engineers. Act as first level technical support for problems raised in the field Co-ordinate with other departments and field operations Attend to technical complaints escalated by customer operations Generate network performance reports Maintain traffic / availability reports on a daily basis Review network problems and their resolutions Coordinate with OLO for resolution of link failures Coordinate with 3rd party vendors for resolution of hardware failures Desired Skill sets Working experience in 24-7 NOC operations Understanding of NOC operations, basics of networking Troubleshoot config issues in IP protocols like BGP, OSPF, MPLS, HSRP, VRRP, VLAN, etc. Troubleshoot complex call routing issues in Call Manager, Voice Gateways, PBX & SBC. Analysis the call flow and network quality issues Knowledge on SDH, DWDM, Carrier Ethernet Products from multiple vendors and different EMS/NMS tools Reporting Skills- collate the data and study it for meaningful analysis. Experience using network diagnosis and packet analysis tools. Able to effectively prioritize tasks in a high-pressure environment

Key Responsibilities: Alerts appropriate parties of network problems and works diligently to resolve them. Includes setup, maintaining and verifying user access to the network, and diagnosing user software and hardware issues. Documents all emails and phone calls incoming to the NOC (Network Operations Center). Utilizes support from technical experts within the organization and third parties, as required, to resolve a problem. Keep track of tasks upon successful resolution, according to company policies for incident management. Perform proper triage of the incidents. Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages. Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications. Performing day-to-day support activities and tickets related to CPaaS services on 24x7 rotating shift. Knowledge, Skills & Experience: Essential Skills: Debugging and isolation skill for e2e services Strong analytical skills and Fluent in English (verbal & written). Operating System (Intermediate to Advanced user of Linux) Databases (Basic understanding, ability to read and understand schemes and some queries) Web Technology (General understanding of web servers operating principles) Intermediate networking experience, TCP/IP Programming (basic experience with any language) Intermediate Incident Management (experience with at least one Jira, Service Now, etc.) Intermediate to advanced monitoring: SolarWinds, Nagios, Zabbix. Good to Have: Basics of CPaaS Services: Messaging (A2P), OTTs, RCS, Connectors etc LPI Linux Essentials & LPIC-1 AWS Certifications Visualization and monitoring tools like- Prometheus. Grafana, Proven ability/experience working in a multi-layered international matrix organization having people with different cultural backgrounds. Substantial experience in operating 7 x 24 high-availability IT infrastructure in a highly transactional environment Experience: 2-5 years of experience in working in support or service operations center (SOC) for CPaaS services (messaging, voice and OTTs)

Want to be part of Global Media NOC , TATA Communications is Hiring a Lead Engineer for NOC Operations. Job Overview NOC Lead will be part of 24x7 NOC to support Global Media services network and various sports event across the world supported by Tata Communications. He / She will lead group of teams to support operations. Responsibilities and Duties · Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption · The NOC Lead must keep upper management informed about what is happening in the organization concerning networking · NOC-Lead oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed. · Responsible for informing Management, partners and peers about network performance and service availability · Primarily deals with users, customers, vendors, engineers, and the whole technical team · Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner. · To ensure maximum possible service availability and performance Qualifications · Bachelor of Engineering (Electronics & communications, Computer Science, Information Technology, Electrical) · Experience: 7+ Years in Telecommunications domain · Preferred skills: Transmission, Networking, Could / Broadcasting, Netinsight Nimbra platform · Certifications: CCNA / Cloud certification will add an advantage Show more Show less

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. 1. Basics of Wi-Fi 2. Basics of L2 Switching 3. Troubleshooting 4. Understanding of solutions deployed 5. Expertise on Aruba 6 Expertise on Meraki Responsibilities Maintaining, administering, upgrading, and troubleshooting network tools and equipment Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc. Ensure SLA are achieved & work proactively to maintain the same. Conduct vulnerability assessments for networks, Servers, applications, and operating systems Conduct network security audits and scanning on a predetermined basis. Compile and track vulnerabilities over time for metrics purposes. Timely upgradation of all the tools used and their related documents like SOP s etc. Desired Skill sets Demonstration of problem-solving skills Prior experience in providing technical support in fast paced, high availability, 24X7 environments. Knowledge of network, operation systems

Job Description Mandate- SDWAN, Fortinet SDWAN, Routing The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

Role & responsibilities Automation engineer: Proficient in Python 3 for scripting and automation tasks Experience with REST API integrations using Python (requests, json) Strong understanding of infrastructure automation concepts Hands-on with at least one cloud platform (AWS, Azure, or GCP ) Experience with integration and automation with at least one cloud platform. Use of version control (Git) and Git workflows Familiarwith unit testing in Python (pytest, unittest) Preferred candidate profile Relevant experience required 6-8 years

Role & responsibilities CISCO Certification Extensive hands-on experience on DC Strong Nexus 2K/3K/5K/7K/9K platform knowledge Strong knowledge on VXLAN-EVPN on Nexus Implementation knowledge on VXLAN-EVPN (design knowledge is an advantage) Knowledge on Nexus Dashboard is an advantage Experience on ACI Hands-on experience on implement and operate ACI Experience on ACI - Singlepod Experience on ACI - Multipod and Multisite will be an advantage Knowledge on Routing and switching Technologies like IGP, OSPF, EGP, BGP, STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, Experience in installation, configuration, testing and troubleshooting Preferred candidate profile 8-10 Years of experience in data center with Nexus and CISCO ACI Perks and benefits Notice period 30 days to 45 days

Job Description The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

Job Description Financial Reporting & Compliance The role is part of the finance centre of excellence and will support in reporting & compliance. The role will support implementation of policies, standards & processes. This is an operational role, responsible for delivering results that have direct impact on the achievement of results within the assigned account and business. Responsibilities Accrual accounting for accurate financials. Payroll & Prepaid Accounting. Review Reconciliation Review monthly Intercompany reconciliations to ensure complete and correct accounting in all entities. Preparation of monthly profit & loss account and variance analysis reporting for the management. Open item clearing of all General Ledger accounts in SAP to maintain Hygiene of books of account. Issue of Debit notes for all Intercompany transactions and ensuring regular settlement. Foreign exchange revaluation and analysis of Foreign exchange gain/(loss). Liaison with Statutory Auditors of the respective entity. Ensure timely closer of Audit reports for respective entity. Preparation of audit on quarterly basis. Preparation of Balance sheet and schedules. Support internal and external audits, proving audit requirement and resolving all queries of the auditors with respect to each entity. Drive Income Tax returns filling, Transfer pricing return & other survey filling for the region. Work on Quarterly and Monthly Financial Review related inputs Minimum qualification & experience Qualified Chartered Accountant experience in Finance Desired Skill sets Exceptional knowledge of Advanced Excel. SAP exposure required. Familiarity with finance and statistical analysis software Understanding of financial and accounting principles Show more Show less

Team - Artificial Intelligence Centre of Excellence Role: Lead - Product Owner for Data Science projects Position overview Location - Chennai/Bangalore/Delhi/Pune/Mumbai Experience - Min 5 years Individual contributor who will be responsible forconceptualize and execute AI projects directly or in partnership with datascience teams across Tata Communications. Success in this role requires a mixof technical, business, and financial skills and the ability to work acrossdifferent stakeholder groups in addition to leadership skills to lead a teamthat can achieve the above objectives. A special focus area for this role would be to identifyideas for creating monetizable product differentiators for Tata Communicationsproducts and services. The objective is to identify ways to leverage the datathat flows through the Tata Communications network or is generated as a part ofinteractions with customers. Success in this area would mean the identificationand creation of new sources of revenue for Tata Communications that leveragethe data and power of AI and Analytics. Detailed job description Bridge technical expertise of data scientistsand domain knowledge of product management, engineering, and operations teams Identify specific ideas across TataCommunications products and services where we can create chargeable services,generate unique insights that can increase the stickiness of existing productsand services or improve existing processes or reduce cost of operations Identify the business problem, convert it into adata science task and define the business KPI that would be impacted for thesaid business problem Understand and call out the potential impact ofsolving the said business problem - qualitative and quantitative Identify data needed to solve the problem andestablish its sufficiency and provenance Define how the model would be integrated intothe existing business workflow and/or any process changes Ensure project progress as per agreed upontimelines and stakeholder management at a working group and executive level Create a set of best practices for definingprojects and building models. Show more Show less

Role: Senior Manager - Data Scientist Position overview Work in an innovative and fast paced AI application development team to conceptualize and execute projects to leverage the power of AI/ML and analytics. The work will be related to producing business outcomes for Cloud and Cybersecurity products and services of Novamesh, a wholly owned subsidiary of Tata Communications Ltd. Success in this role requires a mix of data science skills, appreciation of the business, and ability to work across teams. A special focus area of this role would be to identify and execute ideas for creating monetizable product differentiators by working with Domain Experts from individual product teams and acquire domain skills in the process. Detailed job description Develop, Test, and Deploy ML/AI models for various products 10 to 12 Years of industry experience with demonstratable outcomes in field of Data Science Perform data preprocessing, feature engineering and ML/DL model evaluation Optimize and fine-tune models for performance and scalability Good understanding of Statistical, ML, AI models Good understanding of NLP concepts and projects involving entity recognition, text classification, and language modelling like GPT Build and refine RAG models to improve information retrieval and answer generation. Integrate RAG methods into existing applications to enhance data accessibility and user experience. Work closely with cross-functional teams including software engineers, product managers, and domain experts. Document processes, methodologies, and model development for internal and external stakeholders. Go-getter attitude and will to “Make it happen" Qualification and Skills Bachelor or Master’s degree in Computer Science, Data Science, Statistics, Mathematics, or a related field from reputed institutions. Strong knowledge of probability and statistics. Expertise in machine learning and deep learning skills Hand on experience with GenAI, LLMs and SLMs Strong programming skills Python, PyTorch, Sci-kit, NumPy, Gen AI tools like langchain/llamaIndex , OpenAI SQL, flat file DB, Datalakes, data stores, data frames (Pandas, Cudf etc.) Working knowledge of MLOPs principles and implementing projects with Big Data in batch and streaming mode. Good knowledge of Data Engineering and working knowledge of the same Excellent problem-solving skills and a proactive attitude. Excellent communication skills and teamwork abilities. Show more Show less