NOC Operations Engineer - CCNA Certified

Sr Customer Service Executive - Hybrid Network Services Network (NOC and CCNA Certified) Location: Ambattur, Chennai Shift _ Rotational Shift Job Description: The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities CCNA Certification is Mandatory Assist / coordinate updates and backup activities Analyze audits, and follow-up with corrective action Provide technical support and guidance to Field Engineers. Act as first level technical support for problems raised in the field Co-ordinate with other departments and field operations Attend to technical complaints escalated by customer operations Generate network performance reports Maintain traffic / availability reports on a daily basis Review network problems and their resolutions Coordinate with OLO for resolution of link failures Coordinate with 3rd party vendors for resolution of hardware failures Desired Skill sets Working experience in 24-7 NOC operations Understanding of NOC operations, basics of networking Troubleshoot config issues in IP protocols like BGP, OSPF, MPLS, HSRP, VRRP, VLAN, etc. Troubleshoot complex call routing issues in Call Manager, Voice Gateways, PBX & SBC. Analysis the call flow and network quality issues Knowledge on SDH, DWDM, Carrier Ethernet Products from multiple vendors and different EMS/NMS tools Reporting Skills- collate the data and study it for meaningful analysis. Experience using network diagnosis and packet analysis tools. Able to effectively prioritize tasks in a high-pressure environment