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3.0 - 8.0 years

3 - 5 Lacs

Chennai

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Sr Customer Service Executive - Hybrid Network Services Network (NOC and CCNA Certified) Location: Ambattur, Chennai Shift _ Rotational Shift Job Description: The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities CCNA Certification is Mandatory Assist / coordinate updates and backup activities Analyze audits, and follow-up with corrective action Provide technical support and guidance to Field Engineers. Act as first level technical support for problems raised in the field Co-ordinate with other departments and field operations Attend to technical complaints escalated by customer operations Generate network performance reports Maintain traffic / availability reports on a daily basis Review network problems and their resolutions Coordinate with OLO for resolution of link failures Coordinate with 3rd party vendors for resolution of hardware failures Desired Skill sets Working experience in 24-7 NOC operations Understanding of NOC operations, basics of networking Troubleshoot config issues in IP protocols like BGP, OSPF, MPLS, HSRP, VRRP, VLAN, etc. Troubleshoot complex call routing issues in Call Manager, Voice Gateways, PBX & SBC. Analysis the call flow and network quality issues Knowledge on SDH, DWDM, Carrier Ethernet Products from multiple vendors and different EMS/NMS tools Reporting Skills- collate the data and study it for meaningful analysis. Experience using network diagnosis and packet analysis tools. Able to effectively prioritize tasks in a high-pressure environment

Posted 2 weeks ago

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1.0 - 5.0 years

0 - 3 Lacs

Bengaluru

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CCNA Certified, worked on Aruba Products, switching & wireless troubleshooting, knowledge on Aruba Central

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1 - 6 years

0 - 0 Lacs

Bengaluru

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ABOUT THE POSITION: The Remote Monitoring and Diagnostics Center (RMDC) is the rst point of contact for issue resolution of the customers energy storage sites. The RMDC ensures the availability of the assets by managing incidents to complete issue resolution in a timely manner. This includes responsive reactive maintenance as well as planned preventive infrastructure maintenance. As the Remote Monitoring and Diagnostics Center , you will: Be the remote owner of large-scale energy storage sites and operate as rst and primary point of contact for all customer needs Working from our Bangalore oice location on a 24/7 rotational shift. ¢Respond to customer calls or alarms sent by the storage sites alarm system and identify the required actions or delegate/consult with technical experts within the Fluence organization ¢Act as owner of all timely reactive and preventive maintenance activities being coordinated with the customer and regions ¢Provide remote diagnostic, troubleshooting and hands-on technical support ¢Own Safety culture and ensure safety is a priority during maintenance ¢Maintain accurate records of all site activity and create professional and high-quality service reports in our service platform ¢Actively identify and own process improvements to our growing service organization to reduce costs, increase response time, improve reliability, and improve quality of our services ¢Actively feedback any improvement areas to outside of uence service organization e.g. installation or engineering teams What will our ideal candidate bring to Fluence? ¢Undergraduate degree preferred (BSEE, BSME, BSCE) or Licensed Electrician ¢Experience in bi-directional inverters, HVAC and 1000V/high current DC systems. ¢At least 2 years of related experience in electric utility or independent power producer experience within generation / operations / technical teams (Energy Storage, Coal, Gas, Solar, Hydro, Wind). ¢Proven track record of remote troubleshooting. ¢Ability to adapt to dynamic conditions and stay focused/execute on goals. ¢Must be willing to work in an environment that requires frequent phone-based customer interaction and Ability to present oneself well over the phone. ¢Excellent interpersonal skills with both external customers and internal employees. ¢Excellent MS Oice; SCADA Experience & MODBUS Experience would be major plus. ¢At least 4 years of related experience in Linux operating system experience for system administration, preferably using Red Hat/Fedora, Ubuntu, or Debian is a major plus (Certied RHCSA). ¢At least 1 year of related experience in Networking (Certied CCNA) ¢Requires ability to physically bend, stoop, sit, stand, walk, reach, climb ladders/steps, & lift up to 40lbs.

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5 - 7 years

5 - 9 Lacs

Mumbai

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Skills Required Hands on experience on Router, Switches, WIFY devices. Basic knowledge on Firewalls (Cisco FTD,). Hands on experience on Cisco Switch and Routers. Have understanding on the Security incidents. Exceptional problem solving, issue resolution and customer service skills. Comfortable working in a highly matrix environment. Good communication and presenting skills. Qualifications: Minimum qualification for L2 resources should be B.E / B.Tech. / MCA/Graduation. Must have 5 years or higher experience in computer networking field and CCNA or equivalent Certified. (or) Graduate in Information Technology/Computer Science with 3 years or higher experience in computer networking field and CCNA or equivalent Certified Must have ability to support flexible schedule in support of 7x24 operations. Self-motivated, excellent work ethic, goal oriented and strong team player. Strong written and oral communication skills. Able to work off hours when needed.

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3 - 8 years

3 - 6 Lacs

Nagpur, Mumbai (All Areas)

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Job Summary: We are seeking a skilled L1 Network Engineer with expertise in Cisco Nexus switches and CCNA (Routing & Switching) certification . The ideal candidate will assist in network troubleshooting, configuration, and maintenance while ensuring optimal network performance and security. Key Responsibilities: Monitor, maintain, and troubleshoot Cisco Nexus and other network devices. Support routing and switching operations across enterprise networks. Assist in the configuration and deployment of LAN, WAN, and VLANs .

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5 - 8 years

15 - 20 Lacs

Bengaluru

Hybrid

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Job Purpose RWS is a well-established and growing business specialising in language translation services. We have an exciting opportunity for an enthusiastic and committed network engineer to join our global network team. Based in Group Technology, in this position you work closely with network engineers, project managers, and other IT professionals to design, implement, and maintain our network infrastructure. About Group Technology - IT Services Group Technology enables the organisation to achieve its strategic direction whilst driving shareholder value. The division establishes common standards and IT governance across the business. It further develops and manages core applications enabling smooth operational running of the organisation across all functions. We drive and deliver future roadmaps aligned to the overall strategic direction of the business. Group Technology support services to over 7500 end users across the globe, manage the information security operation and safeguard all our assets. Our core Group Technology functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management. Group Technology has a global presence across all regions with over 400 staff. Key Responsibilities As an IT Network Engineer at RWS, you will play a crucial role in designing, implementing, and maintaining our network infrastructure. Your responsibilities will include: Network design and implementation: Work closely with other members of the Network and Security Team to implement and deploy network infrastructure, ensuring scalability, reliability, and security. Collaboration with cross-functional teams: Work closely with other IT professionals as part of dedicated project teams to understand and interpret busines requirements. Collaborate with project managers to meet project milestones and deadlines while ensuring the seamless integration of network systems. Network maintenance and troubleshooting: Work closely with the Service Delivery Team to perform regular maintenance tasks and help troubleshoot and resolve network issues promptly to minimize downtime. Documentation: Create and maintain detailed documentation of network configurations, procedures, and troubleshooting steps. Travel: International or domestic travel will be required for this role. Skills & Experience Proven experience as a Network Engineer of 5 years. Experience working within a global enterprise organisation. Experience with network security, including LAN, WLAN, SDWAN, VPNs, and Security. Previous experience working on greenfield and brownfield deployments. Certifications such as Cisco Certified Network Associate (CCNA) or equivalent are a plus. Strong troubleshooting skills and the ability to analyse and resolve complex network issues. Demonstrate resilience in the face of challenges and uncertainties, maintaining a solution-orientated approach to problem-solving. Ability to understand and capture business requirements. Excellent communication and interpersonal skills. Proven self-starter working well with minimal supervision. Education in Information Technology, Computer Science, or a related field. Preferred: VLAN, Cisco Catalyst, Spanning Tree, VRF, Routing, Meraki. Nice to have: Check Point, SDWAN, AWS/Azure networking, Infrastructure (VMWare/Hyper-V), Linux. Life at RWS At RWS, were here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the worlds top 100 brands, more than three-quarters of Fortunes 20 Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then youll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

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2 - 4 years

7 - 9 Lacs

Bengaluru

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Job Description Consultant Application Engineer Position: Consultant Application Engineer [Contract On Hire] Location: Bangalore, India Position Overview: As a Application Engineer - Level 1, you will play a crucial role in ensuring our clients receive top-notch technical support for their networking and automation needs. You will have the opportunity to work with industry-leading routing and switching technologies, while also leveraging your expertise in automation and Keysight IXIA hardware and software. Key Responsibilities: Provide -level technical support to clients via phone, email, or chat, assisting with routing and switching issues. Troubleshoot and resolve hardware and software problems related to Keysight IXIA products, including setup, and maintenance. Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly. Assist clients in automating routine tasks and processes, leveraging scripting languages such as Python or automation tools. Create and maintain detailed documentation, including knowledge base articles and troubleshooting guides. Collaborate with the product development team to provide valuable insights and feedback for product improvement. Stay up-to-date with industry trends, emerging technologies, and best practices to continually enhance technical skills. Qualifications Bachelor's degree in a relevant eld (Computer Science, Information Technology, etc.) or equivalent work experience. Strong knowledge of routing and switching protocols and technologies (e.g., OSPF, BGP, VLANs, etc.). Prociency in automation and scripting languages, with a preference for experience in Python. Familiarity with Keysight IXIA hardware and software is a signicant plus. Excellent problem-solving and troubleshooting skills. Exceptional communication skills, both written and verbal. Strong customer service orientation with a commitment to customer satisfaction. Ability to work independently and as part of a team. Certications such as CCNA, JNCIA or similar technical certications are a plus. Why Join Keysight Technologies Opportunity to work with cutting-edge technology and gain valuable experience. Collaborative and innovative work environment. Professional development opportunities. Supportive leadership and career growth prospects. Chance to make a meaningful impact in a rapidly growing company. If you are a dedicated and passionate Application\Technical Support professional with a strong background in routing, switching, and automation, we encourage you to apply for the position of Application Engineer - Level 1 at Keysight Technologies. Join us in delivering exceptional technical support and shaping the future of our industry.

Posted 3 months ago

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