246 Noc Jobs

Position : Level Zero Monitoring Analyst Job location :- Rotational shifts No of vacancy :- 2 Walkin drive:- 13th Sept at 9am to 12.30pm face to face HR Spoc- Ruchika HR Job Summary: - We are seeking a dedicated and detail-oriented L0 Monitoring Analyst to join our IT Operations team. This role requires unwavering commitment to ensuring the reliability and performance of critical IT systems, applications, and services. As the first point of contact for system alerts and events, the L0 Monitoring Analyst plays a pivotal role in maintaining business continuity by providing timely responses, adhering to Standard Operating Procedures (SOPs), and ensuring precise communication and escalation. This position is ideal for individuals who excel under pressure, value precision, and have a proactive approach to incident management. Key Responsibility: - 1. Proactive Monitoring : Continuously monitor key IT systems, network devices, applications, jobs, and services using advanced monitoring tools (e.g., JP1, SolarWinds, Nagios, Zabbix, SCOM, AppDynamics, Dynatrace, OpsRamp). Actively identify and acknowledge alerts, events, and anomalies, ensuring no critical issue goes unnoticed. 2. Incident Identification and Escalation : Respond promptly to alerts and incidents, performing initial triage and basic troubleshooting tasks (e.g., service restarts, disk clean-up commands if permitted). Escalate unresolved or high-severity incidents to L1/L2 support teams as per escalation protocols. 3. Adherence to SOPs : Strictly follow Standard Operating Procedures (SOPs) for incident handling, escalation, and documentation. Ensure all actions align with predefined workflows and organizational policies. 4. Precise and Timely Communication : Maintain clear and concise communication with on-call engineers, shift leads, and stakeholders to ensure seamless incident resolution. Provide detailed and accurate updates during escalations and shift handovers. 5. Documentation and Reporting : Log all incidents, actions taken, and resolution or escalation steps in IT Service Management (ITSM) tools with precision. Contribute to incident reviews, providing insights on recurring issues and improvement opportunities. 6. Tool and Dashboard Maintenance : Ensure monitoring tools and dashboards are fully operational, reporting any issues or inconsistencies promptly. Suggest enhancements to monitoring configurations to improve accuracy and reduce false positives. Mandatory skills: - Technical Skills : Foundational understanding of IT infrastructure (servers, operating systems, networks, and applications). Hands-on experience with monitoring tools and ITSM platforms is mandatory. Behavioural Skills : Strong commitment to ensuring system reliability and performance. Ability to respond to incidents with urgency and precision. Excellent verbal and written communication skills, with a focus on concise and clear updates. Proactive and detail-oriented, with the ability to follow SOPs diligently. Work Schedule : Willingness to work in 24x7 rotational shifts, including weekends and holidays. Qualification: - Exposure to ITIL processes (Incident, Event, and Change Management) is highly desirable. Certification in IT/Networking (e.g., CompTIA A+, ITIL Foundation, CCNA) is a plus. Experience:- 2 - 4 years of experience in IT monitoring, helpdesk, or similar roles. with monitoring tools, network operation center with excellent communication skills Interested can share updated cv in mgs.rec@mizuho-cb.com or can directly walkin if above detail is matching to the JD. Address: - Mizuho Global Services India Pvt. Ltd, 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, Ttc, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai- 400710.

We are looking for experienced and committed VOICE /VOIP/NOC Engineers to join our team.This is a full-time, office-based role with immediate joining requirements.Previous experience working with US/UK clients is mandatory for experienced candidates

Proactively monitor servers, networks, and endpoints via RMM/NMS tools. Perform initial triage and resolve basic incidents such as: Password resets, account lockouts, login failures. VPN connectivity issues. Printer, email, and desktop support. Provident fund Annual bonus Health insurance

Monitoring Engineer – Infrastructure Operations Location: [Noida] Department: IT Operations Reports To: Monitoring Team Lead / IT Operations Manager Employment Type: [Full-Time] Position Overview: We are seeking a proactive and detail-oriented Monitoring Engineer to join our IT Operations team. The ideal candidate will be responsible for monitoring the health and performance of our IT infrastructure, promptly addressing alerts, and collaborating with cross-functional teams to ensure seamless operations. Key Responsibilities: Alert Monitoring & Triage: Continuously monitor infrastructure alerts using tools such as Nagios, Site24x7 and other associated product alerts and Perform initial assessments to determine the severity and impact of alerts. Incident Escalation: Classify and escalate incidents to appropriate teams (e.g., Network, Database, Application and infra team) based on predefined severity levels and SLAs. Communication & Coordination: Act as the first point of contact for alert notifications. Communicate effectively with internal teams to facilitate timely resolutions. Documentation & Reporting: Log all incidents and actions taken in the ticketing system (Zendesk). Generate daily/weekly reports on alert trends and incident resolutions. Root Cause Analysis: Collaborate with technical teams to identify the root causes of recurring issues and assist in implementing preventive measures. Continuous Improvement: Provide feedback on monitoring tools and processes to enhance alert accuracy and reduce false positives. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: 2–4 years of experience in IT infrastructure monitoring or a similar role. Technical Skills: Proficiency in monitoring tools (e.g., Site24x7, Nagios etc ). Familiarity with ticketing systems (e.g., Zendesk). Basic understanding of networking, servers, and databases. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work under pressure and handle critical situations.

Exp in getting approvals from various govt agencies.Able to understand the conceptual plans, layout plans of projects.Knowledge of revenue department. handle various type of documentation / proposal for obtaining necessary approvals and NOC

Join us as NOC Manager | 7–10 yrs exp Lead cable & broadband network ops, fiber design, splicing, audits & vendor mgmt. Strong technical & leadership skills required Location: Kolkata (Bidhan Nagar) Grow with a dynamic team delivering

What we Offer? Absolute clarity on work expectations and number-based appraisal system Company is growing 10X in next 4 years, so a superb growth opportunity for people contributing towards growth of company. Stable company with clear laid down procedures, and a great track record of growth. Pan India operations so scope of moving across India to gain multiple experience in various geographies. Job Security with cash rich, well-funded company listed on NSE with market cap of 600 Crores Professional work culture and learning environment, where the only pressure is of upgrading your skillset and growing along with organization. Role & responsibilities Ensure statutory compliance in land acquisition, land use conversion, building approvals, zoning, and environmental clearances. Track and manage the process for registrations, NOCs, sanctions, and renewals related to real estate projects. Build and maintain effective relationships with government officials and consultants to expedite approvals. Coordinate with legal teams on property documents, land titles, and due diligence . Maintain proper documentation, records, and MIS reports for liaisoning activities. Preferred candidate profile Strong networking and relationship-building with government authorities . Excellent knowledge of real estate laws, land acquisition procedures, and approval processes . Good communication and negotiation skills. Ability to work under pressure and handle multiple projects simultaneously.

Job Summary & Responsibilities: Triage Troubleshoot and fix the issues Knowledge of ITIL process and excellent knowledge of ITSM tools ( ticketing tools ) Perform analysis of the functionality of software applications and suggest significant improvements. Offer software application support under the supervision of the senior engineer Consult skillfully with the team of software development, clients, and internal users to improve application performance. Ensure very effective back-end and front-end functionality of all applications. Establishing the main causes of application errors while escalating serious concerns to the Senior engineer. Documenting processes proficiently and continuously monitoring the application performance metrics. Provide extensive front-end support to all colleagues and clients of other departments. Efficiently manage coordination at both local and international levels, whenever and wherever required. . Troubleshooting and fixing the issues Demonstrable experience as an application support engineer or any other related field. Bachelor degree in computer science, software engineering, information systems, information technology, computer engineering, or anything similar. Must be capable of managing code migration, monitoring performance, and documenting all configuration changes. Significantly advanced proficiency in determining the causes of application errors and skillfully repairing them. EXCELLENT COMMUNICATIONS SKILLS ARE MANDATE

Role Overview: You will leverage your 6 years of hands-on experience to deliver services and solutions to Enterprise customers, focusing on diagnosing and resolving complex technical issues in MPLS, SDWAN, and Security domains. As the main conduit between customers and various teams, you will play a crucial role in issue resolution and ensuring smooth operations on a day-to-day basis. Your responsibilities will include instructing professional or technical staff, reviewing their work quality, acting as the technical escalation point for SD-WAN-related issues, and driving end-to-end assurance of SD-WAN services. Key Responsibilities: - Act as the technical escalation point for all SD-WAN-related issues within the operations team. - Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. - Collaborate with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. - Analyze network performance data and provide recommendations for optimization and corrective actions. - Lead or support incident triage, change implementation, and problem management initiatives. - Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. - Assist in knowledge transfer and training of L2 teams for continuous skill upliftment. Qualifications Required: - 6 years of hands-on experience in delivering services and solutions to Enterprise customers. - Proficiency in diagnosing and resolving complex technical issues in MPLS, SDWAN, and Security domains. - Strong communication skills and ability to work effectively with cross-functional teams. - Experience in driving operational results with a direct impact on day-to-day operations. - Capability to instruct professional or technical staff and review the quality of their work. - Knowledge of network performance monitoring, fault resolution, and root cause analysis. - Familiarity with incident triage, change implementation, and problem management processes. - Ability to document configurations, SOPs, and best practices effectively. (Note: No additional company details were provided in the job description.),

As a Windows Server Engineer L2, you will utilize your hands-on experience with Windows servers, virtualization, server hardware, and networking basics to assess server performance and availability, as well as provide user support. Leveraging your expertise in Windows operating system and server administration, you will be responsible for deploying servers, maintaining day-to-day system performance, troubleshooting system-specific issues, and ensuring server health through proactive analysis. Your duties and responsibilities will include demonstrating excellent technical skills in Active Directory and O365 Administration, knowledge in SCCM Administration, providing advanced support to NOC/SOC/GSD/RDMS, assisting Level 3 engineers, acknowledging tickets in your queue, performing RCA for server management, escalating unresolved issues, updating case notes, and adhering to all terms of the Letter of Undertaking. To excel in this role, you should have hands-on experience with Microsoft Windows Server operating systems, administration of Windows OS components, O365 administration, SCCM administration, VMware administration, WSUS administration, and hardware/firmware exposure. Analytical skills, effective communication, team player capabilities, and the ability to work autonomously are essential. Desired qualifications include MCSA certification, a Bachelor's degree or equivalent, good communication skills, knowledge of server monitoring and management, understanding of ticketing systems, and a willingness to work in 24x7 rotational shifts. Ideally, you should have over 5 years of experience providing Level Support to all departments, scheduling time estimates for projects/task deliverables, and adhering to SLAs. The job type is full-time with benefits including health insurance and life insurance. The work location is in Kolkata, West Bengal, and proficiency in English is preferred. A Windows Server certification is required, and day shift availability is preferred.,

You are urgently required to join as a Resident AV Engineer for a Fortune 500 client. Your primary responsibility will be managing, supporting, and maintaining AV systems to ensure smooth day-to-day operations of meetings, conferences, and events at the client's location. As the main technical point of contact, you will be accountable for delivering high-quality AV service. You will be responsible for providing daily support for AV-enabled meeting rooms, conference spaces, and event areas, including setting up, testing, and operating AV equipment. Additionally, you will offer live event support for presentations, hybrid meetings, and townhalls. In case of any AV system issues, you are expected to diagnose and resolve them promptly to minimize disruptions. Collaborating with remote support teams and vendors for escalations is also part of your role. Your duties will include managing and monitoring the health of AV equipment, ensuring proper integration with VC platforms, and maintaining asset records and documentation. You will serve as the primary onsite AV contact for the client, providing technical guidance, training, and maintaining a professional relationship aligned with client expectations. To excel in this role, you should possess a strong understanding of various AV systems and video conferencing platforms. Hands-on experience in AV support, live event production, and hybrid meeting setups is essential. Moreover, exceptional troubleshooting skills, effective communication, and customer service orientation are desired qualities. The ability to work independently and handle pressure in live environments is crucial for success. If you meet the requirements and are ready to contribute immediately, please send your resume to hr@presentationpeople.in.,

Job Area :Engineering Group, Engineering Group > Systems Engineering General Summary: We are seeking a highly experienced Network-on-Chip (NoC) Architecture and Systems Engineerto join our innovative and dynamic NoC systems team. The ideal candidate will have a deep understanding of NoC architectures, system design, and various communication protocols such as PCIe, CXL, and AMBA CHI. This role involves designing, implementing, and optimizing NoC solutions for complex SoC (System on Chip) designs, collaborating with cross-functional teams, and driving research and development initiatives to stay at the forefront of technology. Key Responsibilities: Architecture Design: Develop and optimize NoC architectures for high-performance SoC designs, including routers, interconnects, and communication protocols. Protocol Expertise: Design and implement NoC solutions that support various communication protocols such as PCIe, CXL, and AMBA CHI. System understanding: Understanding of NoC solutions for overall SoC design, ensuring seamless communication between various IP blocks and subsystems. Performance Analysis: Conduct detailed performance analysis and benchmarking of NoC designs to identify bottlenecks and areas for improvement. Collaboration: Work closely with hardware, software, and verification engineers to ensure that NoC designs meet system requirements and performance goals. Troubleshooting: Identify and resolve complex issues in NoC design and simulation. Research and Development: Stay updated with the latest advancements in NoC technology and contribute to the development of new methodologies and tools. Actively participate in research projects to explore new NoC architectures and protocols. Primary Skills Proficient in NoC design and optimization techniques. Strong understanding of digital design principles and SoC architecture. Experience with hardware description languages (HDLs) such as Verilog. Familiarity with SystemC and C++ for modeling and simulation is a plus. Knowledge of NoC simulation tools and environments is a plus (e.g., Gem5, Noxim). Experience with performance analysis and benchmarking tools. Expertise in various communication protocols such as PCIe, CXL, and AMBA CHI is a plus. Soft Skills Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Ability to work independently and in a team environment. Attention to detail and a commitment to quality. Enthusiasm for research and innovation. Preferred Skills: Experience with Network-on-Chip, high-performance computing and parallel processing. Knowledge of ASIC design flows. Familiarity with scripting languages (e.g., Python, Perl). Experience with version control systems (e.g., Git). Background in NoC design, NoC Architecture, low-power design and optimization. Publication history in relevant technical journals or conferences. Qualifications: Education: Bachelors or Masters degree in Electrical Engineering, Computer Engineering, or a related field. Experience: 6 to 11 years of experience in NoC architecture and systems design. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience.

Key Responsibilities: NOC Based support to field engineers team System provisioning on ERP MIS generation Resolve technical Queries Having knowledge of ticketing tools. Must have good knowledge of MS Excel and G-Sheet Able to handle calls frequency. Enthusiastic & Self motivated.

Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Subfamily Description Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. What you will learn and contribute to Provide technical support for NOKIA 1830 PSS (OTN) products. Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement) Diagnose and solve customers problems remotely. If necessary, start an on-location intervention via the intervention centre If necessary, coordinate with product expert, - Give information on incident and end it Analysis, diagnosis and neutralization of problem reports in the customer's network remotely and some rare on site interventions are likely as well. Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendation. Reproduction of customer problems in lab environment (if needed & if possible) Rotation in hotline support 24*7 (on call duty) Establish support channel with the global TSC teams, Optics L3 TEC, Services PLM and other NOKIA organizations to ensure that the products and services delivered by NOKIA are best in class. Think "out of the box" for potential improvement initiatives in order to meet future technical and customer related requirements Provide technical leadership, experience, and information to peers as required. Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously. Cross-functional and multi-cultural team work Engage in proactive activities to train the customer or to check on the sanity of the network. Must have excellent knowledge of DWDM / OTN andGMPLS. Education: University degree in Electronics, computer engineering or equivalent, majoring in electronics or IT. Languages: Fluent in English, both in speaking and writing Behavioural: - Strong analytical and problem solving skills - Creative and resourceful, assertive, customer first attitude- Uses language as a tool to troubleshoot, to explain and to negotiate- Can cope with pressure, stress resistant Flexibility: Willing to participate in 24x7 on-duty service, on rotational basis. Technical: Must have knowledge of the ASON/OTN, Products : NOKIA DWDM/OTN 1830 PSS 1-2 year experience on EoSDH and basic LAN/WAN/Networking concepts. Knowledge of Unix/Linux, Perl scripting and VBA macros preferable though not mandatory. BG: Network Infrastructure The pandemic has highlighted how important telecoms networks are to society. Nokias Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Team and role description: An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of 1830 PSS gTAC, for our NI Network Infrastructure. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges. Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. Shares initial ideas for professional direction of own organisational unit. Acts as a professional advisor and mentor for staff / workteam / taskforces. May lead technical projects with manageable risks and resource requirements or small teams. Provides working leadership and training to less experienced personnel. Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis. Identifies, reproduces and characterises defects and collaborates promptly with R&D teams for fixes. Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc. Interacts with customer for complex cases, providing workarounds, etc. Ensures SLAs are met for escalated cases. Leads the Root Causes Analysis (RCA) analysis and report creation. Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red. Supports technical activities in early product phases (releases, pilots, trials and early projects). Creates and approves knowledge articles (author, reviewer, approver, coach). Communicates internally and externally with customers, R&D and 3rd party vendors. Creates technical documents and guidelines. May work as a key user for care tools. Performs system level product competence training and knowledge transfer across team.

As a Technical Specialist in the validation team, you will play a crucial role in testing and automating optical network solutions, ensuring smooth integration across design, provisioning, and management. You will develop and execute comprehensive test plans for optical network design tools, working with real network elements and simulators. Your expertise in DWDM, CWDM, SONET, OTN, Ethernet, and IP will support fault analysis, performance validation, and robust automation using Python, Java, and SQL. You will collaborate with cross-functional teams in an Agile setup, leveraging tools like Jenkins, Ansible, and Jira to drive testing efficiency. A proactive, results-driven approach and strong skills in automation testing and optical network planning tools will be essential for success in this role. You have: Bachelors degree with 2-8 years of experience. Knowledge of programming skills in Python and SQL. Experience working with DWDM, CWDM, SONET, OTN, Ethernet, IP, and GMPLS. Knowledge of Software Tools like Jenkins, Ansible and MS Office. It would be nice if you also had: Proficient in working with advanced optical components such as ROADM, OXC, EDFA, Raman amplifiers, and OEO. Contribute to high-performance network design and validation. Hands-on experience in testing both web-based and client-server applications, ensuring robust functionality and user experience across platforms. Use the Network Manager to create services and upload data from the deployed network. Develop detailed test plans for an optical network design tool that interacts with network elements and operations support systems. Demonstrate a deep understanding of the performance limitations of DWDM systems, transmission properties, and network impairments such as OSNR and PMD. Perform fault analysis to aid in the prioritization of test combinations, ensuring a minimal set of tests that provide optimal coverage. Focus on the implementation of automation scripts for all test cases using Python. Execute tests both manually and through automated scripts. Possess hands-on experience with optical network planning tools. Collaborate with cross-functional teams to ensure quality and performance standards are met.

Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Subfamily Description Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. What you will learn and contribute to Provide technical support for NOKIA 1830 PSS (OTN) products. Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement) Diagnose and solve customers problems remotely. If necessary, start an on-location intervention via the intervention centre If necessary, coordinate with product expert, - Give information on incident and end it Analysis, diagnosis and neutralization of problem reports in the customer's network remotely and some rare on site interventions are likely as well. Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendation. Reproduction of customer problems in lab environment (if needed & if possible) Rotation in hotline support 24*7 (on call duty) Establish support channel with the global TSC teams, Optics L3 TEC, Services PLM and other NOKIA organizations to ensure that the products and services delivered by NOKIA are best in class. Think "out of the box" for potential improvement initiatives in order to meet future technical and customer related requirements Provide technical leadership, experience, and information to peers as required. Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously. Cross-functional and multi-cultural team work Engage in proactive activities to train the customer or to check on the sanity of the network. Must have excellent knowledge of DWDM / OTN andGMPLS. Education: University degree in Electronics, computer engineering or equivalent, majoring in electronics or IT. Languages: Fluent in English, both in speaking and writing Behavioural: - Strong analytical and problem solving skills - Creative and resourceful, assertive, customer first attitude- Uses language as a tool to troubleshoot, to explain and to negotiate- Can cope with pressure, stress resistant Flexibility: Willing to participate in 24x7 on-duty service, on rotational basis. Technical: Must have knowledge of the ASON/OTN, Products : NOKIA DWDM/OTN 1830 PSS 1-2 year experience on EoSDH and basic LAN/WAN/Networking concepts. Knowledge of Unix/Linux, Perl scripting and VBA macros preferable though not mandatory. BG: Network Infrastructure The pandemic has highlighted how important telecoms networks are to society. Nokias Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Team and role description: An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of 1830 PSS gTAC, for our NI Network Infrastructure. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges.

A minimum of 1 to 3 years of experience as an L1 NOC engineer or similar role. Good network diagnostic skills. Basic Linux CLI and Basic sysadmin skills. Preferred having experience on one Network Monitoring tool and Cloud monitoring experience. Preferred working knowledge on Solar Winds, Cacti Azure Monitor, SCOM, Cisco UCS, Control Up, Citrix Director, Tripwire, LogRhythm, Dynatrace and Splunk. Willing to work rotational shifts including night shifts. Ability to assess and prioritise faults and respond or escalate accordingly. Good communicator with a natural aptitude for dealing with issues to resolution

Job Description: Highly skilled and proactive Network Engineer in global NOC operations, network infrastructure management, and incident response. The ideal candidate brings hands-on expertise with enterprise networking technologies including Cisco, Arista, SD-WAN (Viptela & Versa), and F5 load balancers, along with strong monitoring and troubleshooting skills using tools like Wireshark, Splunk, and ThousandEyes. You will be responsible for ensuring network uptime, managing incidents, and supporting large-scale network operations for business-critical environments.

Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Subfamily Description Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. What you will learn and contribute to Provide technical support for NOKIA 1830 PSS (OTN) products. Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement) Diagnose and solve customers problems remotely. If necessary, start an on-location intervention via the intervention centre If necessary, coordinate with product expert, - Give information on incident and end it Analysis, diagnosis and neutralization of problem reports in the customer's network remotely and some rare on site interventions are likely as well. Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendation. Reproduction of customer problems in lab environment (if needed & if possible) Rotation in hotline support 24*7 (on call duty) Establish support channel with the global TSC teams, Optics L3 TEC, Services PLM and other NOKIA organizations to ensure that the products and services delivered by NOKIA are best in class. Think "out of the box" for potential improvement initiatives in order to meet future technical and customer related requirements Provide technical leadership, experience, and information to peers as required. Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously. Cross-functional and multi-cultural team work Engage in proactive activities to train the customer or to check on the sanity of the network. Must have excellent knowledge of DWDM / OTN andGMPLS. Education: University degree in Electronics, computer engineering or equivalent, majoring in electronics or IT. Languages: Fluent in English, both in speaking and writing Behavioural: - Strong analytical and problem solving skills - Creative and resourceful, assertive, customer first attitude- Uses language as a tool to troubleshoot, to explain and to negotiate- Can cope with pressure, stress resistant Flexibility: Willing to participate in 24x7 on-duty service, on rotational basis. Technical: Must have knowledge of the ASON/OTN, Products : NOKIA DWDM/OTN 1830 PSS 1-2 year experience on EoSDH and basic LAN/WAN/Networking concepts. Knowledge of Unix/Linux, Perl scripting and VBA macros preferable though not mandatory. BG: Network Infrastructure The pandemic has highlighted how important telecoms networks are to society. Nokias Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Team and role description: An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of 1830 PSS gTAC, for our NI Network Infrastructure. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges.

Hands-on experience with TeMIP Performing trap testing, collecting TCP logs, and analyzing logs for diagnostic Direct NMS/EMS integration (TCP_CC/TELNET/ TCP_CC2/OPEN_CC creation, net-snmp Understanding of SNMP, syslog, and other telemetry protocols. Required Candidate profile TeMIP filters and rules Alarm enrichment Strong understanding of OSS and alarm flow from EMS (Element Management System) to NMS. including TeMIP process Preparation and documentation of known issues.

About The Role RoleIncident Manager Roles & Responsibilities: Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures. Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of incident management. IM is responsible to identify process deviations and applying suitable corrective measures. IM is responsible to manage communications during major incidents to customer and internal stakeholders. IM is responsible to assess the workload in the NOC and plan resources accordingly with due consultation along with operations management. IM is responsible to monitor the adherence to incident management service level agreement and apply suitable corrective measures as required. IM should plan, schedule and drive adherence to incident reviews by Tier 2 / Tier 3 engineers. IM should establish continuous service improvement cycles where the process, performance, activities, policies, procedures, supporting technology, roles and responsibilities are reviewed, and suitable corrective measures are applied as applicable.

Role & responsibilities Coordinate with various internal and external departments, government Offices, Municipality and local bodies. The job holder will have to liaise between various internal and external departments, government Offices, Municipality and local bodies to get necessary permissions, sanction letters, NOC's and approvals for varied tasks at different stages of the Project (from commencement to completion). Also, will have to oversee completion of tasks e.g. Site security, Temporary Water, Temporary Power Supply, Life Installation, Water line installation, Permanent Water Connection, and other related tasks as required from time to time at various stages of the project life cycle. Skills needed Must be extremely patient, willing to learn and work hard. Must be honest and work with integrity. Should have knowledge of basic computer skills. Tasks and approvals Liaise between various internal and external departments, government Offices, Municipality and local bodies to get necessary permissions, sanction letters, NOC's and approvals for varied tasks at different stages of the Project as mentioned below: On time completion of listed tasks at various stages Patience, Perseverance, Co-ordination, Communication, Interpersonal, Drafting, Follow up Good with computers, communication and co-ordination skills. Must be patient and willing to work hard with focus on time lines. Stage 1 TLR - Total Land Record Site Clearance - Tree Cutting if any Site Security Borewell Approval Royalty Clearance Labour License Stage 2 Property Tax NOC for Land Temporary Water Temporary Water Supply Commencement Certificate Pre - Fire NOC Stage 3 Power Sanction Drainage Connection Property Tax NOC Land & Building Local NOC's Fire NOC Lift License DG set License Stage 4 Lift Installation HT Line Installation Drainage Line Installation Water Line Installation Rain Water Harvesting as per CC Stage 5 Permanent Water Connection Permanent Water Release at Site Occupancy Certificate Preferred candidate profile : Any graduate with experience in liaisoning for Dmart construction (stores) , flexible to travel within the state. Job Location-Tamil Nadu/MP

2+ years of working experience in NOC Operations / Monitoring and Management of Wintel Infrastructure 2+ years of experience in installing, configuring, and troubleshooting Windows Servers Active Directory Management VMWare / Hyper-V Required Candidate profile Experience on AD Users Administrations, Group Policies, SMB, Share and NTFS Permissions Veeam and Azure Backups are preferred. SolarWinds Orion / Datto RMM

The Network Operations Center (NOC) Analyst Cloud is an active participant in incident and change management for managed Cloud services (Azure and/or AWS) and sites with circuits varying in size from T1s to DS3, which employ technologies such as AVPN, ADI, MPLS, Multilink T1s, Ethernet, Cellular and Broadband. The role relies on knowledge and understanding of monitoring and ticketing platforms to effectively troubleshoot and resolve issues. The NOC Analyst interacts regularly with and is an advocate for all customers with whom he/she is working and who have subscribed to AppDirects Managed Services. This position requires a strong customer focus and an ability to deal with different customer requirements and priorities. The successful candidate for this position will effectively utilize prior education and demonstrated work experience to make an immediate, independent contribution to the Network Operations Center team. The NOC is an integral part of AppDirects 24x7x365 operational environment. This position may require occasional shift rotation to cover holidays, weekends, and other normal scheduling requirements as needed to support the business. Flexibility to work any shift as needed is required. What youll do and how youll have an impact Own, triage, and resolve customer network, server, and Cloud (Azure/AWS) related trouble tickets to successful completion Detection, tracking, and restoration of customers connectivity via their data circuits, servers, services, etc. Remotely troubleshoot and configure WAN/LAN devices, including routers, firewalls, switches, load balancers, servers, etc. from various vendors Engage, escalate, and work with carriers and other 3rd parties when needed as part of service restoral Participate in incident command bridges, Hypercare, and major incidents when required Understand and use network monitoring tools such as Logic Monitor to assist in troubleshooting or analyzing network issues and performance Converse with technical and non-technical contacts depending on the situation. Perform effective ticket management including but not limited to queue management, timely ticket documentation, proper hand-off to other analysts, teams, 3rd parties, etc., communications to customers, ticket resolution Adhere to established Service Level Objectives and/or Service Level Agreements Work both autonomously and also as part of a team, assisting, when necessary, on identifying and diagnosing issues What were looking for Required Minimum of two (2) years of experience remotely supporting networking and server connectivity in managed services environments Operational knowledge of MS Azure or Amazon Web Services (AWS) Understanding of the OSI Model and TCP/IP protocols to troubleshoot issues remotely Demonstrable experience troubleshooting and resolving connectivity issues, errors, etc. in both networks and in server environments Knowledge of supporting virtual Windows and/or Linux servers and services with respect to connectivity, performance, application errors, etc. Knowledgeable with DNS, DHCP, SMTP, and other routing protocols Knowledge of network monitoring, alerting, and traffic capturing tools Must be conceptually familiar with security-related terms, and technologies, encryption, authentication, IPSec, VPN tunnels including GRE, and controlling traffic Ability to interact, communicate, and collaborate with internal/external customers, service providers, and field technicians Strong verbal communication and documentation skills Strong process improvement and customer-focused skills Preferred Large enterprise environment, Cloud, or telecommunications company experience preferred Awareness of Cloud tools such as CloudCheckr, orchestration, etc. Relevant technical certifications a plus, i.e., CCNA, MS Azure Fundamentals, AWS Cloud Practitioner, Network+, etc. Bachelor's degree in computer science, Information Systems, or a related discipline Experience working in a Managed Services organization a plus Experience with ServiceNow and monitoring tools such as Logic Monitor Possess or be working towards ITIL v3 or v4 Foundations Certification Experience in command line using Cisco, Juniper, PowerShell, Linux, or other relevant technologies.

Qualcomm India Private Limited is looking for a Systems Engineer with expertise in video coding standards such as VVC, AV1, HEVC, H.264/AVC, VP9. As a member of the video IP performance team, you will be responsible for video IP performance modeling, integration with other IPs into an SOC system, and interacting with various teams including design, verification, system, firmware, software, SOC, and power teams. Your role will involve video hardware IP performance review and signoff, as well as correlating performance KPI numbers during different signoff stages. The ideal candidate should have a Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field with at least 2 years of Systems Engineering experience. Alternatively, a Master's degree with 1+ year of Systems Engineering experience or a PhD in a related field will also be considered. Key qualifications for this role include hands-on knowledge and experience in Video Codec Design and implementation, solid programming skills in C\C++ and SystemC, along with a strong understanding of encoder algorithms and decoder flow. Additionally, you should possess good analytical, problem-solving skills, and strong communication skills. Preferred qualifications include experience in Video Codec system modeling, TLM modeling, video code hardware performance modeling, SOC performance modeling, DDR subsystem, NOC, on-chip cache, and system cache modeling or design experience. Qualcomm is an equal opportunity employer committed to providing an accessible process for individuals with disabilities. If you require accommodations during the application/hiring process, please reach out to disability-accommodations@qualcomm.com. Please note that Qualcomm expects employees to adhere to all applicable policies and procedures, including those related to the protection of confidential information. Staffing and recruiting agencies are advised that Qualcomm's Careers Site is intended for individuals seeking employment directly with Qualcomm. Unsolicited submissions from agencies or individuals being represented by an agency will not be accepted. For more information about this role, please contact Qualcomm Careers directly.,