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15.0 - 19.0 years
0 Lacs
bhopal, madhya pradesh
On-site
Job Description: As the Regional Head - HL in the Rural Banking department, you will be leading the sales of Housing loan products within the rural branch network of the defined zone. Your primary responsibility will be to drive business and collections in alignment with defined targets and standards, all while upholding a customer-first philosophy. Your key roles and responsibilities will include driving sales within the assigned zone to meet targets, maintaining the quality of the asset portfolio while ensuring growth, building a sustainable long-term asset portfolio, and ensuring the required collection efficiency for the product. In addition to your primary responsibilities, you will also be expected to foster a culture of performance, promote digital adoption, and uphold the customer-first philosophy within the zone. Furthermore, a significant part of your role will involve managerial and leadership responsibilities. This includes nurturing and developing leaders within the bank, effectively communicating and cascading the bank's vision to all employees, and managing attrition rates within the zone. To qualify for this position, you should have a Graduation degree in BA, BBA, B.com, or B.sc, along with a Post-graduation degree in MBA/PGDM. Additionally, you should possess a minimum of 15 years of relevant experience in the field.,
Posted 1 day ago
2.0 - 7.0 years
2 - 7 Lacs
Bhubaneswar, Odisha, India
On-site
Role Responsibilities : Oversee blue-collar manpower operations across multiple locations, focusing on large-scale workforce management. Manage attendance, attrition, and absenteeism issues, ensuring adherence to company policies. Lead employee engagement initiatives and address grievances promptly to maintain a positive work environment. Oversee the complete life cycle of manpower, including recruitment, deployment, and exit processes. Handle payroll queries, manage incentive calculations, and ensure timely payouts. Maintain and manage manpower data, providing regular reports to internal and external stakeholders. Key Deliverables : Efficient management of large-scale blue-collar manpower operations. Reduction in attrition and absenteeism through effective policy enforcement and employee engagement. Accurate and timely payroll management, with clear communication on incentives and payouts. Regular reporting of manpower data and key metrics to stakeholders.
Posted 2 days ago
2.0 - 7.0 years
2 - 7 Lacs
Pune, Maharashtra, India
On-site
Role Responsibilities : Oversee blue-collar manpower operations across multiple locations, focusing on large-scale workforce management. Manage attendance, attrition, and absenteeism issues, ensuring adherence to company policies. Lead employee engagement initiatives and address grievances promptly to maintain a positive work environment. Oversee the complete life cycle of manpower, including recruitment, deployment, and exit processes. Handle payroll queries, manage incentive calculations, and ensure timely payouts. Maintain and manage manpower data, providing regular reports to internal and external stakeholders. Key Deliverables : Efficient management of large-scale blue-collar manpower operations. Reduction in attrition and absenteeism through effective policy enforcement and employee engagement. Accurate and timely payroll management, with clear communication on incentives and payouts. Regular reporting of manpower data and key metrics to stakeholders.
Posted 2 days ago
2.0 - 7.0 years
2 - 7 Lacs
Kolkata, West Bengal, India
On-site
Role Responsibilities : Oversee blue-collar manpower operations across multiple locations, focusing on large-scale workforce management. Manage attendance, attrition, and absenteeism issues, ensuring adherence to company policies. Lead employee engagement initiatives and address grievances promptly to maintain a positive work environment. Oversee the complete life cycle of manpower, including recruitment, deployment, and exit processes. Handle payroll queries, manage incentive calculations, and ensure timely payouts. Maintain and manage manpower data, providing regular reports to internal and external stakeholders. Key Deliverables : Efficient management of large-scale blue-collar manpower operations. Reduction in attrition and absenteeism through effective policy enforcement and employee engagement. Accurate and timely payroll management, with clear communication on incentives and payouts. Regular reporting of manpower data and key metrics to stakeholders.
Posted 2 days ago
2.0 - 5.0 years
3 - 6 Lacs
Gurgaon, Haryana, India
On-site
Role Responsibilities : Manage warehouse manpower, including attendance, week-offs, leaves, and overtime. Oversee agencies for warehouse manpower and ensure shortlisting within a 24-hour turnaround time. Assist in candidate interviews, selection, onboarding, and document closure for new joiners. Collaborate with various manpower agencies and ensure 90% retention of warehouse staff. Key Deliverables : Efficient management of warehouse manpower and seamless coordination. Successful recruitment and onboarding process within the set timelines. Effective retention strategies, achieving 90% retention within the first month. Timely and accurate data management, sharing reports with stakeholders.
Posted 2 days ago
2.0 - 5.0 years
3 - 6 Lacs
Jaipur, Rajasthan, India
On-site
Role Responsibilities : Manage warehouse manpower, including attendance, week-offs, leaves, and overtime. Oversee agencies for warehouse manpower and ensure shortlisting within a 24-hour turnaround time. Assist in candidate interviews, selection, onboarding, and document closure for new joiners. Collaborate with various manpower agencies and ensure 90% retention of warehouse staff. Key Deliverables : Efficient management of warehouse manpower and seamless coordination. Successful recruitment and onboarding process within the set timelines. Effective retention strategies, achieving 90% retention within the first month. Timely and accurate data management, sharing reports with stakeholders.
Posted 2 days ago
2.0 - 7.0 years
2 - 7 Lacs
Bengaluru, Karnataka, India
On-site
Role Responsibilities : Oversee blue-collar manpower operations across multiple locations, focusing on large-scale workforce management. Manage attendance, attrition, and absenteeism issues, ensuring adherence to company policies. Lead employee engagement initiatives and address grievances promptly to maintain a positive work environment. Oversee the complete life cycle of manpower, including recruitment, deployment, and exit processes. Handle payroll queries, manage incentive calculations, and ensure timely payouts. Maintain and manage manpower data, providing regular reports to internal and external stakeholders. Key Deliverables : Efficient management of large-scale blue-collar manpower operations. Reduction in attrition and absenteeism through effective policy enforcement and employee engagement. Accurate and timely payroll management, with clear communication on incentives and payouts. Regular reporting of manpower data and key metrics to stakeholders.
Posted 2 days ago
2.0 - 7.0 years
2 - 4 Lacs
Chennai
Work from Office
About HRBP Head the Corporate Function for Talent Management Specialist- HR team. What we are looking for Education- MBA (Must) Currently into Talent Management role Corporate Experience on Pan India Level (Preferred) Tech Savvy Analytical & Logical Reasoning P&L and ROI mind-set & experience Skilled in Initiation, influencing, value creation Values we cherish Accountable- You take ownership of your work, can work with minimum supervision and honor deadlines Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow Learner for life- You are a quick learner, are excited about solving new or previously unsolvable problems and believe in constantly upgrading your skills. Team Player- You enjoys working with people and gel well with cross functional teams. Roles & Responsibilities: Employee Retention Design and execute people strategy Deep dive in continuous business & Consumer in-sights for right OD Initiatives Designing Short term / mid-term & long term employee retention projects Employee Satisfaction Best Practices & Market Research Employee development programs o Leading the Succession Planning across levels & Critical Talent Retentions Building corporate communications and employer branding Designing & implementing Development Centres & tools for high performance Best Practices & Market Research o Building corporate communications and employer branding Driving Employee Value Proposition with analysis and action plans Perform benchmark analyses of compensation and benefits Market Intelligence Report (including Glass Door analysis) Handle 400+ employee pool Enhancing Teams productivity & efficiency Candidates need to have experience of technology pool at present.
Posted 4 days ago
10.0 - 15.0 years
7 - 12 Lacs
Hyderabad
Work from Office
Primary Responsibilities: Maintain knowledge of coding and billing requirements and regulatory changes KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition Quick turnaround using logical understanding of data Manages overall personnel, performance, and discipline of the assigned project(s) Provide expertise and leadership in assigned functional area Manage relationship with internal stakeholders and functions Manage all client interaction and client communication. Should front end the relationship with the client Review and analysis of periodic reports and metrics Evaluation of operational practices and procedures Provide support to quality initiatives targeted towards process improvements Actively involved in the internal audit support, ensuring all compliance parameters are met Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork Provide direction to staff; ensure resolution of problems; sets priorities Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s) Managing attrition and building retention strategies Preparation of annual business plans including operating budgets Negotiating solutions, resolving conflicts and anticipating/handling critical situations Providing regular performance feedback and giving frequent formal and informal coaching sessions Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate or Postgraduate inLife Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others Certified coder – AAPC / AHIMA – CCS/CPC/CPC-H/CCS-P 10+ years of coding experience with 3+ years of experience as a Team Lead Thorough knowledge of medical terminology, human anatomy/ physiology, pathophysiology Knowledge of organizational structure, workflow, and operating procedures Proficient in healthcare reimbursement methodologies Proven ability to manage and enable teams to reach their goals Proven good analytical and communication skills Proven solid interpersonal and communication skills Proven solid acumen towards employee engagements & driving customer satisfaction Proven ability to work closely with SME, Auditor and Trainer and identify training needs for outliers Proven ability to effectively provide 1 on 1 coaching Proven ability to monitor absences and overall day to day operations Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #NTRQ External Candidate Application Internal Employee Application
Posted 4 days ago
2.0 - 5.0 years
3 - 5 Lacs
Noida
Work from Office
Job Description: Position HR Generalist Min. Experience. 2-4 years Location of posting Noida Sec-62 Organization Name iQor India Services Private Limited Company Profile iQor India Services Private Limited https://www.iqor.com/iqor-india/ iQor is a global leader in intelligent customer experience BPO solutions. Job Title: HR Generalist Experience: 2 to 4 Years Location: Noida Sec - 62 Job description Role Overview: Provides support in all functional areas of Human Resources including compensation, benefits, employee relations, employment and training. Key Responsibilities: Maintains and delivers Human Resources policies, procedures and programs. Communicates and interprets policies and procedures. Identifies employee relations issues and takes action to address and resolve those issues. Coordinates the administration of mandated and company sponsored benefit programs. Analyzes wages and salaries and prepares job descriptions. Coordinates approval process for and advertising of open positions. Interviews prospective employees, checks references, makes job offers and conducts orientations. Assists management team in the analysis and identification of special training needs. Maintains and processes forms and records related to employment, benefits claims, etc. and prepares related reports. Performs other duties as assigned. Job Requirements: 2-4 years of experience in HR or a related area. Working knowledge of local employment legislation. Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Human Resources, Business Administration or related field preferred.
Posted 4 days ago
8.0 - 13.0 years
7 - 11 Lacs
Lucknow, Gurugram, Delhi / NCR
Work from Office
Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Call/ whats app cv/Amit 8851792136/Neha 8287267407 Required Candidate profile Work form Office Lucknow only,not for Delhi/NCR,Apply those who can relocate in Lucknow
Posted 4 days ago
1.0 - 4.0 years
3 - 4 Lacs
Bengaluru
Work from Office
looking for immediate joiner. A senior HR executive job description is a document written by the hiring manager that contains specific information regarding an open position's primary duties and responsibilities. The human resource department is responsible for writing the exact content and wording of the job description. An employer shares a job description because it offers the following benefits: Show employers what the organization expects from a potential candidate Give candidates details about the job and company Assist the legal department in creating a legally binding employment contract for the position Help the company management evaluate the employee's job performance Help set the specific goals and targets for each employee Help the interviewing team formulate relevant interview questions. Related: Job Description Summary The first section of a job description typically includes a summary of the position. It provides a description of the job advertised. The primary aim of the job description summary is to provide candidates with an overview of the position so they can learn more about it before reading. As a result, the summary is usually two to three lines. While writing a summary, focus on describing the nature of the job and determine one or two responsibilities. In the job summary, mention the job profile and include one or two key responsibilities required for completing the job. For instance, when writing a job description summary, you might mention that the position involves creating and developing the annual HR plan. Related: Job Function Vs. Job Title (Definition And Comparison) Responsibilities The next step of a job description describes what work a candidate is likely to perform in a particular job. Giving details about job responsibilities can help attract candidates to apply for an open position. Candidates read the job responsibilities section to understand whether their skill set and experience align with those mentioned. Also, use this section to list the technical aspects of the role, managerial responsibilities and experience. While there are many ways to format the responsibilities in the job description, you can start by mentioning the most relevant statement that discusses the primary duty of a senior HR executive. You can then list the duties Required skills Some daily responsibilities of a senior HR executive can include: Excellent communication skills Understanding of labour rules and regulations Ability to foster healthy employee relationship Leadership skills Strong analytical and problem-solving skills Proficiency in protecting the interest of all employees Proficiency in skills development Understanding of HR functions and best practices Requirements Master's degree in Human Resource Management or related areas 1+ years of experience as an HR Executive or a similar role Certification in payroll management, labour relationship and employee training is desirable Please share resumes to : ramya.ramya1@teleperformancedibs.com Best regards Ramya V
Posted 4 days ago
5.0 - 10.0 years
4 - 7 Lacs
Gandhinagar
Work from Office
Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioral issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Preferred candidate profile Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skillS. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Meticulous attention to detail. Great people and Performance Management skills Critical thinker with innovative problem solving skills, Multitasking ability
Posted 4 days ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
You will be responsible for effectively managing teams, including tasks such as resource planning, career planning, performance management, and attrition management. Your role will involve coaching and helping develop team members to bridge knowledge gaps and address skill and will issues. Handling user/customer escalations and formulating actions to resolve any concerns will be a key aspect of your responsibilities. You will also take ownership of escalations until resolution is achieved. Regularly formulating and executing internal and external governance strategies will be part of your duties. Additionally, you will effectively handle client escalations and develop actions to address concerns. Training and coaching team members, conducting quality assessments of agents" performance, and identifying trends to improve team performance will be crucial tasks. Ensuring that team members have the necessary knowledge and training to meet their targets will be essential. You will be expected to familiarize the team with the latest process updates and changes in team and individual targets. Identifying process improvement opportunities and mentoring team members on implementing improvement ideas, including Six Sigma and lean projects, will also be required. Preferred Skills: - Customer Service experience, particularly in CS-Service Desk/Voice, will be advantageous for this role.,
Posted 5 days ago
5.0 - 7.0 years
4 - 7 Lacs
Hosur
Work from Office
Responsibilities: Manage employee grievances & engagement Conduct performance appraisals Oversee attrition management Ensure compliance with HR policies Handle grievances promptly Recruitment Field visit
Posted 5 days ago
1.0 - 5.0 years
4 - 6 Lacs
Kochi
Work from Office
Role : Senior Executive - HRBP, Warehouse Ops ( Off Roll ) Role & responsibilities We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance, attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. Lead employee engagement initiatives and address grievances promptly Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. Address payroll-related queries and manage incentive calculations and payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Preferred candidate profile : Education Qualification: Graduate/Post-graduate in Human Resource Management Experience: 2 to 6 years of experience in blue-collar manpower management. Strong communication skills in English and a Regional language. Proficient in collaborating with both internal and external stakeholders. Skilled in Microsoft PowerPoint, Excel, and Word. Candidate comfortable with Rotational Shift.
Posted 5 days ago
2.0 - 4.0 years
4 - 6 Lacs
Chennai
Work from Office
Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided.
Posted 5 days ago
2.0 - 4.0 years
1 - 4 Lacs
Chennai
Work from Office
e are seeking a proactive and dynamic HR Business Partner (HRBP) with 2 to 4 years of HR experience to support our growing teams. In this role, you will act as a trusted advisor to business units, ensuring alignment between business goals and HR strategies. You will contribute to key HR functions including employee engagement, performance management, talent development, and HR operations. Key Responsibilities: Partner with business leaders to understand team objectives and provide HR solutions aligned with business needs. Support and manage employee life cycle activities including onboarding, confirmation, transfers, and exits. Assist with performance management processes including goal setting, feedback, and appraisals. Identify learning and development needs and coordinate training programs. Address employee relations issues by conducting investigations, resolving conflicts, and ensuring compliance with policies. Analyze HR metrics (e.g., attrition, engagement scores) to recommend data-driven HR actions. Collaborate with COEs (Centers of Excellence) such as Talent Acquisition, L&D, Compensation & Benefits, and HR Operations. Support diversity, equity, and inclusion (DEI) initiatives and employee engagement programs. Ensure compliance with labor laws and internal policies. Maintain and update employee records in HRIS. Requirements: Bachelors degree in Human Resources, Business Administration, or related field (MBA/PGDM in HR preferred). 2 to 4 years of experience in core HR functions, preferably in a fast-paced or matrixed environment. Strong knowledge of HR practices, employment laws, and HR systems. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and influence stakeholders. Proficiency in MS Office and familiarity with HR tools/HRIS (e.g., SAP SuccessFactors, Workday, etc.). Nice to Have: Experience in handling blue-collar/field staff or exposure to manufacturing/retail/tech sectors. Exposure to change management or organizational development projects. Why Join Us: Opportunity to work closely with business leaders and make an impact. Collaborative and inclusive work culture. Clear career growth and development opportunities.
Posted 5 days ago
4.0 - 8.0 years
0 Lacs
bhubaneswar
On-site
As a skilled professional in managing full-cycle recruitment, onboarding, and employee lifecycle for retail staff, you will be responsible for maintaining HRIS/Excel personnel records and generating attrition, headcount, and leave dashboards. Your role will also involve handling dues, reimbursements, and expense approvals accurately in Excel. Additionally, you will reconcile bank and credit card statements monthly within 5 business days and prepare various financial reports including monthly P&L, cost variance, budget vs actual reports using Excel models. You will be expected to build financial reports, cash flow forecasts, and inventory working capital analyses, while collaborating with store operations to track sales, margins, shrinkage, and cost controls. Implementing process improvements to automate repetitive tasks via Excel macros or formulas will be an essential part of your responsibilities. Acting as the single-point HR finance liaison, you will resolve employee queries on compensation and attendance and support statutory audits, local labor law audits, and vendor audits with documentation. Furthermore, you will play a key role in mentoring junior admin or HR support staff and cross-training across HR/finance operations. Proficiency in MS Excel with familiarity with pivot tables, vlookups, dashboards, financial models, etc., is crucial for success in this position. This is a full-time role based in Bhubaneshwar, Orissa, requiring a minimum of 5 years of experience in account management, 4 years in human resources management, and 5 years in accounting software. If you are actively looking for a challenging role and available to join within a reasonable notice period, and meet the specified experience requirements, we encourage you to apply. The deadline for applications is 05/08/2025. As part of the benefits, the role offers cell phone reimbursement and provident fund. This position requires in-person work. Thank you for considering this opportunity.,
Posted 1 week ago
1.0 - 6.0 years
3 - 3 Lacs
Gurugram
Work from Office
Job Title: RTM Executive (BPO Operations) Location: Gurgaon Company: Globiva Working Days: 6 days a week Role Overview: We are looking for a Real-Time Management (RTM) Executive to monitor and manage real-time operations across our BPO floor. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work under pressure while ensuring optimal staffing, shrinkage control, adherence, and service levels. Key Responsibilities: Monitor real-time adherence (RTA) and occupancy across all processes. Track login/logout, breaks, and overall agent availability. Maintain and circulate AHT, Shrinkage, Occupancy, and Service Level (SL) reports in real-time. Raise alerts to Operations in case of any SLA breach or unusual spikes in call volume. Ensure minimum idle time and maximize productivity through timely updates to WFM and Ops teams. Coordinate with Training, Quality, and HR teams for scheduled/non-scheduled absences. Maintain rosters, shrinkage trackers, and intraday reports. Support with intra-day re-forecasting and suggest reallocation of resources if required. Contribute to attrition tracking and floor movement planning. Required Skills & Qualifications: 1-3 years of experience in RTM/WFM (Real-Time Management) in a BPO setup. Strong understanding of BPO KPIs AHT, Shrinkage, SLA, Utilization, Occupancy, etc. Good command over Excel, Google Sheets, and WFM tools (like Aspect, Genesys, etc.). Quick decision-making ability and strong coordination skills. Flexible to work in rotational shifts. Preferred Qualifications: Prior experience in managing domestic/international voice or chat processes. Familiarity with attendance systems or productivity tools. Analytical mindset and proactive attitude. Interested candidates can apply by sending their CV to HR Supriya -9289327281
Posted 1 week ago
10.0 - 18.0 years
0 Lacs
kolkata, west bengal
On-site
The Unit Manager - Turbo Cross Sell is responsible for managing the Outbound Call Centre operations to generate business for Cross Selling various products. This role involves overseeing a team responsible for generating interest among pre-approved customers for the Bank's financial services through an outsourced call center. The key responsibilities include achieving business targets, managing costs, ensuring ROI, revenue generation, attrition management, and adherence to processes. The ideal candidate should have a strong understanding of call center management and technology, particularly in utilizing dialer technology to enhance business growth. Additionally, the candidate will be managing a team of 250 to 300 outsourced/captive call center employees, requiring strong people management and interpersonal skills. Aligning with business budgets, designing strategies for business delivery, analyzing data, and implementing effective dialing strategies are crucial aspects of the role. In addition to primary responsibilities, the Unit Manager will be involved in reviewing mechanisms at different levels, conducting performance reviews, managing relationships with vendors, overseeing billing processes, and creating performance matrices for leadership review. Addressing technical queries, identifying process weaknesses, ensuring quality sales, and maintaining a strong process orientation are also essential components of the role. As a Manager, the Unit Manager - Turbo Cross Sell will review Team Managers and Team Leads to ensure budget delivery, provide quality governance, and offer coaching directions for consistent outputs. The candidate should have a Bachelor's degree in any relevant field and possess 10-18 years of senior-level experience in a similar role.,
Posted 1 week ago
0.0 - 2.0 years
1 - 4 Lacs
Hyderabad
Work from Office
Job description: Looking BPO Industry The HRBP (Human Resources Business Partner) role is a strategic position within the HR department that acts as a bridge between HR and business units. Instead of just focusing on administrative tasks, an HRBP works closely with leadership and managers to align HR strategies with business goals. Heres a breakdown of what an HRBP typically does: 1. Strategic Partnering: Works with business leaders to understand their goals and challenges, and provides HR strategies to support them. 2. Talent Management: Helps with workforce planning, recruitment strategies, succession planning, and performance management. 3. Employee Relations: Advises on employee issues, helps resolve conflicts, and ensures a positive work environment. 4. Change Management: Supports organizational changes, including restructuring, cultural shifts, or new initiatives. 5. Data-Driven Decisions: Uses HR metrics and analytics to guide business decisions related to people. 6. Compliance & Policy Guidance: Ensures business units follow labor laws and internal HR policies. If interested, please share resumes to my mail id vennela.adepu@intouchcx.com
Posted 1 week ago
1.0 - 5.0 years
4 - 6 Lacs
Noida, New Delhi, Greater Noida
Work from Office
Role & responsibilities Plan, execute and implement the Internal Communication and Employee Engagement programs to meet the strategic goals that integrate with company's objectives Support various internal stakeholders such as Recruitment, HR Operations, Payroll, L&D, cross-functional collaboration teams, and Management Team with communication and design requirements. Design, implement and conduct the service line orientation programmed for new joiners. Handling Employee Communication by organizing Focus Group sessions, Meet the Leader sessions, develop action plan and ensure timely execution to address employee problems Facilitating creation of Fun Committees on the floor and driving periodic engagement activities Performance Management. Ensure all communications are brand compliant as per the organization's standards and guidelines. Conceptualize, plan and execute company's employee engagement strategy to drive high-performing, engaging and passionate talent through initiatives by driving the Employee Engagement Survey, Employee events, Employee Recognition Programs (global/local) Drive internal social media platforms to elevate the visibility of key initiatives across India operations. Administer Counselling/Performance Improvement Plans or any disciplinary proceeding in collaboration with Compliance team. Prepare various reports as per the business requirement Perks and benefits One time meal One way cab Medical insurance
Posted 1 week ago
4.0 - 9.0 years
5 - 7 Lacs
Visnagar
Work from Office
Designation : Lead / Sr. Executive - HRBP Department: Human Resources Work Location : Visnagar [Work From Office] About the role: Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who are able to build relationships with their employees. The right person will thrive in an "all hands on deck" environment, who takes genuine interest in solving people and employment-related issues and is able to resolve quickly. This role is broadly about developing People Strategy, practicing Employee Relations and cultivate subject matter expertise in addressing issues pertaining to employment and employee relations across. What You'll Do: Proactively supporting all aspects of strategic and tactical HR support. This includes providing strategic and operational HR advice, coaching, development and support to the functional businesses; acting as the single point of contact for the leaders and all people related issues Consult with line management and provide daily HR guidance Analyze trends and metrics with the HR department Resolve complex employee relations issues and address grievances Work closely with management and employees to improve work relationships, build morale and increase productivity and retention Provide HR policy guidance Monitor and report on workforce and succession planning Identify training needs for teams and individuals Evaluate training programs Suggest new HR strategies Building trusted relationships with senior stakeholders and leaders in the business Providing strategic and day-to-day leadership to drive the delivery of the business HR plans Using experience, skills and knowledge of the HR industry to make an impact in key areas such as change management, organizational design, employee engagement and talent analytics Assisting in building strong talent pipelines and managing recruitment up to c-suite level Coaching and mentoring junior team members and HR line managers Supporting line managers across the business on organizational structure and design What You'll Need: Excellent communication and fluency in English Working Knowledge of MS Office Full Understanding Of All HR Functions And Best Practices Analytical And Goal Oriented Excellent People Management Skills Minimum 2 years work experience required in HRBP domain Bonus Points If: Strong problem-solving ability and tenacity to build solutions from scratch Flexibility to be proactive in a fast-paced & dynamic environment Education: Bachelor Degree/ Diploma Course in Management /MBA How to Apply? If you would like to pursue this position, kindly mail your updated resume at purvesh.jani@advantmed.com along with the following details. Total Experience: - HRBP Experience: - Current Designation: - Current CTC: - Expected CTC: - Notice Period: - Current Location: -
Posted 1 week ago
1.0 - 4.0 years
0 - 3 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Job Description: Manage a team of 15 plus associates. Client Interaction (emails and telephone) Create and maintain performance and productivity reports on a daily basis. Communicate and work with all support departments to ensure the availability of infrastructure. Ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA"s are met for the process. Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify. associates who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels. Key Responsibilities areas (KRA"s): Responsible for overall and individual Team Productivity improvement on a monthly basis using the previous months productivity numbers as a benchmark for excelling in the coming month. Responsible for overall and individual Team Quality output improvement based on the internalbenchmarks and SLA"s agreed with the client for each process. Responsible for Talent retention - Attrition as per the norms specified by the division. Responsible for Quality of review improvement and certified by the client based on weekly review calls. Responsible for Team Motivation to hand Role & responsibilities Preferred candidate profile
Posted 1 week ago
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