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0.0 - 2.0 years
3 - 10 Lacs
mumbai, maharashtra, india
On-site
Roles and Responsibilities Gather sales data from various sources, ensuring its accuracy and completeness. Prepare regular reports (daily, weekly, monthly) on sales performance, including sales figures, trends, and key performance indicators Monitor the sales pipeline and identify potential bottlenecks or areas for improvement. Create visualizations and dashboards to present data in a clear and concise manner Work closely with sales teams, marketing, and other departments to ensure data accuracy and support business objectives.
Posted 4 hours ago
2.0 - 7.0 years
4 - 5 Lacs
gurugram
Work from Office
Roles and Responsibilities Manage a team of sales representatives to achieve targets and improve performance. Conduct regular coaching sessions to enhance skills, knowledge, and productivity of the team members. Develop strategies to reduce shrinkage and attrition rates through effective people management practices. Ensure timely completion of tasks, meet deadlines, and maintain high levels of customer satisfaction. Analyze KPIs such as AHT, SLA management, target achievement, lead generation, and sales strategy to optimize team performance. Desired Candidate Profile Proven track record in controlling attrition rate (attrition control) with excellent communication skills. Ability to manage multiple priorities simultaneously while meeting tight deadlines under pressure situations. 2-7 years of experience in BPO/Call Centre industry with expertise in team handling, team management, team coaching, team supervision.
Posted 1 day ago
0.0 - 3.0 years
3 - 5 Lacs
pune
Work from Office
Job Responsibility Handles customer requests/ issues/questions in a professional manner and strives to deliver a first-time resolution service; troubleshooting for Network, Internet etc. Meets defined KPIs including NPS and sales; Processes transactional activities in line with Vodafone standards, policies and processes; Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs; Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts); Uses time proactively and efficiently to deliver on service targets; Provides feedback and suggestions to develop and improve customer experience in respect of call trends drivers; Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions; Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution; Acts as an advocate of Vodafone, protecting the reputation by following Vodafone's Brand Tone of Voice; Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas Skills: effective communication,network,bpo, kpi management, troubleshooting, network support,problem resolution, customer service,international bpo,technical support,stakeholder interaction,internet services. Keywordskpi management,troubleshooting,network support,problem resolution,customer service,stakeholder interaction,technical support*Mandatory Key Skillskpi management,troubleshooting,network support,problem resolution,customer service,stakeholder interaction,technical support*
Posted 2 days ago
7.0 - 12.0 years
5 - 15 Lacs
karimnagar
Work from Office
Sr. Quality Manager Role Responsibility: This role will be responsible for Quality Assurance, Quality Control, Research & Development and New Product Development functioning as a Centre of Excellence. Key responsibilities include ensuring adherence to quality standards for milk as well as other dairy products, across the value chain - procurement, operations and sales, managing all quality operations, leading R&D and new product development as well as continuous improvement initiatives. Central Quality Assurance, R&D, New Product Development as well as Plant Quality Control team members will be reporting to this role. Key Deliverables: 1. Driving compliance as per standards: - Ensuring compliance to guidelines given by FSSAI or any other applicable law/rule with regard to food safety - Ensuring that the plant complies with the ISO 22000 standards on food safety, documentation and quality. - Ensuring compliance with AGMARK, BIS, EIA and other legal requirements related to food safety in food processing industry. - Ensure quality standards of milk and milk products at every stage - be it procurement, processing and sales. - Will be food Safety Team Leader as well as FSSAI nominee. 2. Managing quality operations: - Ensuring / maintaining overall Quality activities as per guidelines, QA plans, SOP etc for plant. - Conduct performance audit of vendors, packaging suppliers and CC regularly. - Ensuring that safety and GMP/GHP (good manufacturing practices and good hygiene practices) are followed to ensure hygiene and cleanliness. - Addressing all quality complaints from external and internal customers and driving improvement for quality. - Preparing annual budget for the quality department and ensuring compliance to budgeted spends. - Lead the quality team members across Comany, based out of manufacturing plant as well as Chilling centre through continuous performance feedback and providing requisite trainings. 3. Driving improvements in Quality: - Ensuring adequate documentation of all quality processes followed, and analyzing them on a weekly, monthly, annual basis to identify trends. - Driving continuous improvement of milk quality, including training to employees on food safety and cleaning in plant and in CC. - Analyzing quality of competitor products on a continuous basis and developing processes to improve quality of milk and products. - Collaborating with the plant head and procurement lead to improve quality in operations - by proactively identifying and closing gaps in process. - Keep Updates of new legal compliances for Food safety. 4. R&D/New product Development - Driving research and development across all product categories. In collaboration with cross functional teams, research product ideas, determine feasibility, create prototypes, stabilize formulations for scale up - Create and drive new product development pipeline portfolio, to ensure successful rollout of value added profitable products to achieve growth plans Position Requirements: 1. PG in Dairy Technology /Dairy Science/Food Processing /Chemistry or Microbiology, M.Tech (DT). 2. Prior work Experience : 15-20 years, Should be at least 10 years experience in dairy 3. Preference will be given to qualification in Dairy Technology/Dairy Science. 5. Systems thinking Approach 6. Agility, problem solving approach and end to end ownership is critical 7. Partner with Business to provide and implement business solutions 8. Bring in Industry Best Practices
Posted 2 days ago
8.0 - 13.0 years
5 - 12 Lacs
bengaluru
Work from Office
Greetings from ReSource Pro!!! . Job Description: Assistant Manager Job Title: Assistant Manager, Service Delivery, India | Night Shift Only Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Ideal candidates will have experience in: - US Healthcare - US Mortgage - US Insurance - US Process - International BPO Operation Non-voice process. Who should apply? - Assistant Managers - Associate Managers - Team Managers - Deputy Managers Department: Service Delivery Unit / SDU Location: Bangalore, India/Nagawara Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 12,500+ ReSource Pro employees provide dedicated support to more than 500+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Night Shift Only | Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Prashanth H | 9008042232 | WhatsApp Only | Email - Prashanth_honnachari@resourcepro.in
Posted 2 days ago
1.0 - 6.0 years
3 - 12 Lacs
delhi ncr, india
On-site
RESPONSIBILITIES: Identify and onboard sub-brokers/APs, explain revenue models, and ensure compliance. Conduct training, drive client acquisition, boost AUM, and cross-sell products. Track KPIs, gather market feedback, maintain CRM, and report progress to management. Required Candidate profile 23years in financial services, ideally in broking house, sub broker channel, or mutual fund distribution.
Posted 3 days ago
1.0 - 6.0 years
3 - 12 Lacs
jaipur, rajasthan, india
On-site
RESPONSIBILITIES: Identify and onboard sub-brokers/APs, explain revenue models, and ensure compliance. Conduct training, drive client acquisition, boost AUM, and cross-sell products. Track KPIs, gather market feedback, maintain CRM, and report progress to management. Required Candidate profile 23years in financial services, ideally in broking house, sub broker channel, or mutual fund distribution.
Posted 3 days ago
1.0 - 6.0 years
3 - 12 Lacs
pune, maharashtra, india
On-site
RESPONSIBILITIES: Identify and onboard sub-brokers/APs, explain revenue models, and ensure compliance. Conduct training, drive client acquisition, boost AUM, and cross-sell products. Track KPIs, gather market feedback, maintain CRM, and report progress to management. Required Candidate profile 23years in financial services, ideally in broking house, sub broker channel, or mutual fund distribution.
Posted 3 days ago
1.0 - 5.0 years
0 Lacs
noida, uttar pradesh
On-site
As an Associate Peer Review Performance Manager at our company, your role will involve driving the day-to-day peer review performance for a segment of the Research Publishing journal portfolio. You will assess editor and editorial office performance across all journals, monitor editor performance, manage expected behaviors, and KPIs. Your responsibilities will include optimizing performance to ensure adherence to best practices and promoting a positive author experience at all stages in the author lifecycle. **Key Responsibilities:** - Overseeing day-to-day management of the peer review and Journal Editorial Office services - Evaluating editor and admin performance across your segment of the Research Publishing portfolio - Executing and aligning your portfolio toward continuous improvement, workflow optimization, and adoption of peer review best practices and standards - Focusing on value-add strategies and tactics associated with the delivery of a rendered decision, including speed to decision, quality of author experience, and integrity of manuscript and workflows that underpin the peer review process **Qualifications Required:** - Minimum of 1 to 4 years of experience in a professional setting; experience in scholarly publishing preferred, but not required - Ability to ensure consistent application of best practices and assist in the development of improved procedures - Capability to develop and maintain collaborative working relationships with peers, colleagues, vendor partners, clients, and others; managing conflict effectively, coordinating to meet shared objectives, and actively managing change - Skills to establish rapport with clients, understand their needs, engage them in new opportunities, and guide them through changes, initiatives, and other projects - Proficiency in overseeing the performance of vendor partner colleagues using effective communication and coaching skills - Ability to manage multiple projects with competing deadlines At Wiley, a trusted leader in research and learning, we value continual learning and internal mobility. Our workplace promotes the health and well-being of all employees and offers meeting-free Friday afternoons for more time for heads down work and professional development. If you are excited about learning and want to empower the way the world learns, we welcome you to join us on our mission to unlock human potential.,
Posted 3 days ago
6.0 - 10.0 years
0 Lacs
telangana
On-site
As a Customer Success Manager Team Lead, your role will involve overseeing a team of customer success executives who cater to medical device clients. You will need to strike a balance between direct customer interactions and effective leadership to ensure service quality, manage team performance, handle escalations, and drive customer satisfaction. Key Responsibilities: - Lead, mentor, and manage a team of customer success executives, which includes tasks such as shift planning, workload allocation, and performance monitoring. - Handle escalated or challenging customer situations with professionalism, setting a positive example for your team. - Guide the team in effectively managing client journeys, ensuring prompt responses and delivering high-quality support. - Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction, providing regular feedback to the team. - Conduct training, coaching, and knowledge-sharing sessions to enhance the team's capabilities. - Collaborate with sales, product, and technical teams to address customer needs and escalations efficiently. - Prepare and share team performance reports with management, highlighting areas of improvement and any existing gaps. - Implement best practices for customer engagement, compliance, and the utilization of medical device solutions. - Drive customer success strategies aimed at enhancing retention, adoption, and overall satisfaction. Requirements: Qualifications & Skills: - A Bachelor's degree in Healthcare, Biomedical Engineering, Life Sciences, or Business Management (a Master's degree is preferred). - 5-7 years of experience in Customer Success/Client Services within the Medical Devices/Healthcare/Consumer Electronics industry, with at least 2+ years in a team lead or supervisory position. - Possess strong people management skills, including expertise in shift scheduling, coaching, and performance management. - Demonstrated experience in handling escalations, challenging clients, and conflict resolution. - Excellent communication and interpersonal skills, with the ability to influence and motivate your team effectively. - Proficiency in healthcare compliance standards and knowledge of medical device workflows. - Analytical and process-oriented mindset, with the capability to track KPIs and drive continuous improvements. - Willingness to occasionally travel for client visits or to provide support to the team.,
Posted 3 days ago
3.0 - 8.0 years
5 - 15 Lacs
kolkata, hyderabad, pune
Work from Office
Hiring for Team Lead profile for BPO industry
Posted 3 days ago
5.0 - 10.0 years
9 - 14 Lacs
bengaluru
Work from Office
Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure. Lead discussions and manage customer’s commitment based discounts across all savings instruments. Analyze customer business objectives and use the Apptio Cloudability / Kubecost platform to build insightful reporting, dashboards and savings program Perform analysis and present regular operational reviews to customer & Apptio leadership Collaborate with an internal global team to grow a strategically important part of the Apptio business Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Overall, 5+ years of industry experience. Good understanding on Kubernetes and Hold “CKA” Certification Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900 Plan, execute and track new and existing customers Cloud Savings Program across CSP's . Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances) Track record of increasing FinOps maturity
Posted 3 days ago
3.0 - 8.0 years
13 - 17 Lacs
hyderabad
Work from Office
Employing For Sales Team Coach- Upto 17LPA Roles and Responsibilities: Manage a team of sales representatives to achieve targets and improve performance. Conduct regular reviews, provide feedback, and coach team members for growth. Develop strategies to reduce shrinkage and attrition rates through effective team handling. Ensure timely completion of tasks, meet deadlines, and maintain high levels of customer satisfaction. Collaborate with international teams to implement processes and drive business results. Please note: Candidates with experience in domestic sales, content review, or non-voice processes will not be considered for this role. Compensation: * Competitive salary increment, up to 17 LPA, with a 20% variable component. * On-site employment in Hyderabad. * Rotational shifts with fixed Saturday and Sunday off. * Provision of two-way transportation via cab. * Requirement for immediate commencement. Interview Process: * Screening, HR, & Manager rounds. Contact Information: Ashwini Raicode, Professional Recruiter Email: ashwini.axis55@gmail.com Phone: 9121775473 (If no response, please submit your resume via WhatsApp) Thank you, Axis Services Consultancy.
Posted 4 days ago
5.0 - 7.0 years
17 - 19 Lacs
gurugram
Work from Office
Job Title: Business Analyst Location: Near MG Road Metro Station, Gurgaon Experience: 5-7 Years Working Days: 5 Days Job functions: - Digitization, optimization, automation of business processes - sales funnels, marketing reporting, acquisition channels, etc.; - Applied business analytics based on generated reports. Communication with top management for business improvement; - Reporting development in Power BI; Writing SQL scripts of varying complexity - It is possible to use Python to automate and organize ETL processes. - Perform ad hoc reports and provide analysis support as needed; - Put forward proposals for the necessary actions to improve the companys financial and/or other indexes. - Development and Monitor business KPIs (Retention Rate, Communication Cost per loan, Conversion Rate etc.) Experience and Knowledge - Graduate with a mathematics/technical background; - You want to develop in the direction of business analytics, and also actively develop your technical skills; - Have solid knowledge of SQL (high level) Other skills:- - Fluent in English - Ability to work with data mining and business intelligence tools such as SQL, PostgreSQL; - Middle knowledge of databases/data warehouses; - Strong skills in data analysis and reporting; Proficiency level in Excel; - Desirable experience in CRM campaigns creation and communication strategy set up - Desirable is understanding of lending and financial management; - Desirable experience in Power BI - Desirable experience in Python
Posted 4 days ago
1.0 - 6.0 years
4 - 10 Lacs
hyderabad, telangana, india
On-site
RESPONSIBILITIES: Apollo Tele health Services is looking for Assistant Manager - Operations to join our dynamic team and embark on a rewarding career journey Assist the Operations Manager in managing the day-to-day operations of the organization Ensure the efficient and effective operation of all processes and systems Monitor and report on key performance indicators and make recommendations for improvement Ensure compliance with relevant laws, regulations, and policies Supervise and provide guidance to staff to ensure the achievement of organizational goals Develop and implement processes and procedures to improve efficiency and productivity Participate in the development of the annual operating budget and provide input on operational expenses Collaborate with other departments and stakeholders to ensure smooth operations Strong understanding of business operations and management principles Excellent leadership and management skills Strong interpersonal and communication skills
Posted 4 days ago
3.0 - 8.0 years
5 - 11 Lacs
hyderabad, telangana, india
On-site
Apollo Tele health Services is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards Key responsibilities include: Developing and implementing quality control procedures Analyzing data to identify trends and areas for improvement Collaborating with cross-functional teams to resolve quality issues Documenting and communicating test results to stakeholders Participating in continuous improvement initiatives Requirements for this role include a strong attention to detail, experience with quality control methodologies, and excellent analytical and problem-solving skills
Posted 4 days ago
8.0 - 13.0 years
5 - 13 Lacs
bengaluru
Work from Office
Greetings from ReSource Pro!!! . Job Description: Assistant Manager/ Back Office Operation's Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Department: Service Delivery Unit / SDU Location: Bangalore, India / Nagawara Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Email - Payal_Pandey@resourcepro.in Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Email - Payal_Pandey@resourcepro.in
Posted 4 days ago
3.0 - 7.0 years
0 Lacs
kochi, kerala
On-site
As the Outbound Logistics Manager, your role will involve handling the outbound logistics team and overseeing deliveries. You will be responsible for timely planning of routes and monitoring their execution to ensure efficient daily operations. Your key duties will include performance management, process improvement, and monitoring operational metrics. As a leader, you will need to monitor KPIs to assess the effectiveness of the team under you. Effective verbal and written communication skills are essential for guiding, motivating, and developing staff to achieve operational goals. Key Responsibilities: - Manage the outbound logistics team and oversee deliveries - Plan routes in a timely manner and monitor their execution - Ensure daily operations are efficient by managing staff effectively - Implement performance management strategies - Identify areas for process improvement - Monitor operational metrics to track performance - Act as a leader and guide the team towards achieving goals Qualifications Required: - Strong leadership skills - Excellent verbal and written communication skills - Previous experience in logistics management - Ability to analyze data and make informed decisions - Proven track record of meeting operational goals Please note: This is a full-time position with an in-person work location.,
Posted 4 days ago
5.0 - 9.0 years
0 Lacs
navi mumbai, maharashtra
On-site
As an experienced Operations Manager in the automotive service industry, you will be responsible for managing service operations at a dealership or automobile service center. Your role will involve ensuring top-notch customer service, maintaining operational efficiency, and driving profitability. You will oversee daily service department operations, develop strategic service delivery approaches, and monitor key performance indicators (KPIs) for continuous improvement. Key Responsibilities: - Manage overall service operations to deliver exceptional customer service and drive customer retention. - Maintain operational efficiency and profitability within the service department. - Develop and implement strategic service delivery approaches for enhanced efficiency and profitability. - Monitor service metrics and KPIs to identify areas for improvement. - Lead and motivate a team of service advisors and technicians. - Address escalated customer complaints promptly and effectively. - Ensure compliance with safety and industry regulations. - Collaborate with other departments to streamline processes and enhance service delivery. - Provide regular reports to senior management on service department performance and initiatives. Qualifications: - Bachelor's degree in Business Administration, Automotive Engineering, or a related field. - Proven management experience in the automotive service industry. - Strong understanding of automotive service operations and customer service principles. - Excellent leadership, people management, and problem-solving skills. - Ability to analyze data and make strategic decisions. - Exceptional communication and interpersonal skills. In addition to the mentioned details, the company values skills such as Operational Management, Customer Service, Leadership, Problem-Solving, Team Management, Data Analysis, Performance Metrics, Compliance and Safety, and Automotive Knowledge.,
Posted 4 days ago
3.0 - 7.0 years
0 Lacs
delhi
On-site
As a Business Analyst at Sberbank India, your role will involve managing financial projects within the Project Office Function. You will be responsible for leading the end-to-end implementation of business and regulatory projects, ensuring alignment with project/product strategy, and supporting transformation initiatives within the India Department. Key Responsibilities: - Lead the end-to-end implementation of business and regulatory projects aligned to the business strategy. - Ensure alignment with the operating model across Sberbank. - Contribute to transformation and migration projects in India and Russia by participating in requirement gathering discussions. - Define and document BRD/functional specifications/Sequence Diagram for finance solutions, ensuring compliance with methodology and standards. - Ensure proper aftercare support for end-users after project implementation. - Act as a referent in Finance & Strategy projects, providing expertise in banking and capital market products. - Communicate project status and decisions to stakeholders and project managers. - Promote knowledge sharing and facilitate training within the team. Strategic Planning & KPI Monitoring: - Provide project estimations, define capacity planning, and monitor workload distribution. - Report key performance indicators (KPIs) to ensure alignment with strategic goals. - Support team development, encourage cross-functional collaboration, and optimize efficiency. Required Skills & Experience: - Education: Bachelors or Masters degree in Business, Finance, or Engineering. - Minimum 3-6 years of experience in banking or consulting. - Strong understanding of financial information systems and regulatory requirements. - Experience in managing finance transformation projects. - Proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook). - Understanding of Banking systems, regulatory landscape, and IT finance systems. - Strong team leadership and organizational skills. - Excellent communication (oral and written) and stakeholder management abilities. - Ability to develop, adapt, and support business processes. - Analytical mindset with great attention to detail. In addition to a challenging and rewarding role, Sberbank India offers: - Competitive salary and opportunities for professional development. - Quarterly bonus paid every quarter for the work done. - Collaborative working environment in a state-of-the-art Delhi office. - Professional and theme communities, support for employee initiatives. - Financial support for relocation. - Courses in Corporate University. - Opportunity to come to HQ and complete an internship at Sber.,
Posted 4 days ago
12.0 - 16.0 years
0 Lacs
vadodara, gujarat
On-site
Role Overview: As a Production Incharge for Tanking and Final Assembly at Hitachi Energy in Maneja, Vadodara, you will lead operations for 400kV and 765kV/HVDC class transformers. You will have the unique opportunity to work with cutting-edge technology, drive continuous improvement, lead a skilled team, shape processes, enhance safety and quality, and contribute to the development of sustainable energy solutions. Key Responsibilities: - Lead and manage final assembly operations including tanking, active part lowering, bushing assembly, oil filling, and testing. - Ensure timely execution of production schedules while maintaining high-quality standards. - Interpret and implement engineering drawings, process documents, and work instructions. - Enforce strict compliance with EHS policies and promote a zero-incident safety culture. - Conduct safety audits, toolbox talks, and risk assessments regularly. - Collaborate with QA/QC teams to ensure quality compliance and drive corrective actions. - Lead and develop a team of technicians, supervisors, and contract workers. - Identify skill gaps and implement training programs and multi-skilling initiatives. - Drive continuous improvement using Lean, 5S, and Kaizen methodologies. - Monitor and report KPIs such as productivity, downtime, rework, and first-pass yield. - Ensure compliance with applicable external and internal regulations, procedures, and guidelines. Qualifications Required: - B.E./B.Tech in Mechanical or Electrical Engineering. - 12-15 years of experience in transformer manufacturing, with at least 7 years in 400kV or above class transformer assembly. - Strong knowledge of transformer assembly processes including core, coil, tanking, and oil systems. - Proficient in reading mechanical and electrical drawings. - Experience with ERP systems (SAP preferred). - Strong leadership, communication, and decision-making skills. - Ability to lead unionized teams and manage conflict effectively.,
Posted 4 days ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
Role Overview: You will be responsible for conducting market research to identify potential Pediatrics and OBGY doctors, maintaining a database of doctors, and engaging with them for collaboration opportunities. Additionally, you will coordinate with HR for the seamless onboarding of doctors, oversee credentialing and privileging processes, monitor performance, organize meetings/events, manage relationships between administration and doctors, and ensure compliance with healthcare regulations. Key Responsibilities: - Conduct market research to identify and assess potential Pediatrics and OBGY doctors - Maintain a database of prospective and current doctors - Engage with identified doctors for potential collaboration opportunities - Coordinate with HR for seamless onboarding - Ensure necessary documentation, contracts, and agreements are in place - Familiarize new doctors with hospital policies, procedures, and systems - Oversee credentialing processes ensuring compliance with standards - Manage privileging processes based on qualifications and experience - Update records related to doctors" credentials and privileges - Monitor performance using KPIs and feedback mechanisms - Provide reports on doctor performance with recommendations - Organize regular consultants meetings for effective communication - Act as the primary contact between hospital administration and doctors addressing concerns or issues - Foster strong professional relationships ensuring satisfaction - Ensure all processes comply with relevant healthcare regulations - Stay updated on changes in healthcare laws that may impact doctor relations Qualifications Required: - Bachelor's degree in a relevant field (e.g., healthcare management, business administration) - Previous experience in healthcare administration or similar role preferred - Strong communication and interpersonal skills - Ability to multitask and prioritize effectively - Knowledge of healthcare regulations and compliance requirements (Note: The job description does not include any additional details about the company.),
Posted 4 days ago
4.0 - 6.0 years
5 - 6 Lacs
mumbai, mumbai (all areas)
Work from Office
Role Title - Asst. Manager - Retail (B2C Segment)\ Role Summary- The Manager Retail (B2C Segment) will be responsible for driving growth in the consumer (B2C) business by developing and executing retail strategies, expanding customer reach, and ensuring operational excellence across channels. The role also includes managing and strengthening the Franchisee management to enhance collaboration, performance, and consumer engagement. Working with- B2C Head Marketing What the role entails Key accountabilities/ responsibilities 1. Retail Operations & Execution Oversee day-to-day retail operations ensuring smooth execution and customer satisfaction. Standardize processes across centres/stores for efficiency and uniformity. Monitor KPIs including footfall, conversion rates, and repeat business. 2. Franchisee Program Management Manage end-to-end operations of the Franchisee. Engage, train, and support partners to improve retail effectiveness and ensure alignment with brand goals. Track partner performance through defined KPIs and implement incentive/recognition programs. Act as the bridge between partners and internal teams to ensure smooth execution of initiatives. 3. Marketing & Customer Engagement Collaborate with marketing to design retail campaigns, promotions, and loyalty programs. Strengthen brand presence in the consumer space through on-ground activations & events. Build long-term relationships with customers to enhance retention and referrals. 4. Financial & Reporting Track monthly expenses for the retail segment and ensure cost control. Analyze sales performance, market trends, and business reports to support decision-making. Present regular business and partner program updates to management Plan promotional campaigns with marketing & partners (seasonal offers, referral schemes, loyalty). 5. Google My Business (GMB) Partner Management Listing Creation & Optimization: Ensure all partner locations are listed correctly on Google Maps/GMB with updated details (address, timings, services, contact info). Brand Consistency: Maintain standardized naming conventions, images, and descriptions for all partner listings. Review & Ratings Growth: Build a structured process to encourage patients/customers to leave reviews. Train partner teams on how to request feedback ethically and effectively. Respond to reviews promptly to enhance brand reputation. Continuous Improvement: Run campaigns to boost positive reviews, manage negative feedback, and improve partner visibility in local searches. What we are looking for in you Hands-on execution ability. Customer- and partner-centric mindset. Strong problem-solving & decision-making. Experience in Channel management is a plus Collaborative approach with cross-functional teams Proven track record of Executing campaigns and managing monthly budgets What we promise to you A high-performance culture with phenomenal career progression. Work with young and enthusiastic team and management. We will cultivate your talent in an inclusive culture that values diversity Role Demands (travel)- Yes Location- Mumbai Education Requirement Essential- Graduate in Business, Marketing, or related field Desirable- MBA in Business, Marketing, or related field Experience - 4 years to 6 years Stakeholder interface -All the department of MHL
Posted 4 days ago
7.0 - 12.0 years
7 - 12 Lacs
pune
Work from Office
Job Description Executive Assistant (EA) Location: Chakan Position Level: MidSenior (713 years experience) Department: Executive Office Role Overview We are seeking an experienced and highly proactive Executive Assistant (EA) to provide advanced administrative, strategic, and operational support to the Executive Leadership Team. The EA will act as a trusted partner to senior executives, enabling them to focus on business-critical priorities while ensuring smooth management of daily operations, strategic projects, and stakeholder communications. This role requires 713 years of professional experience , preferably within multinational corporations, automotive/engineering, or manufacturing environments. Key Responsibilities Executive & Strategic Support Serve as a strategic partner to senior executives (MD/CEO/VP), anticipating needs and managing priorities. Prepare executive briefings, business reports, and presentations for internal and external stakeholders. Coordinate and follow up on strategic projects, KPIs, and performance dashboards. Handle highly confidential and sensitive business information with discretion. Calendar, Travel & Communication Management Manage complex calendars, scheduling across multiple time zones. Organize global and domestic travel, including visas, logistics, and itineraries. Draft professional correspondence, speeches, and executive communications. Act as the primary liaison between executives, internal teams, and external partners. Meeting & Event Management Plan and coordinate leadership meetings, board reviews, client visits, and corporate events. Prepare agendas, compile pre-read materials, record minutes, and ensure action items are tracked to closure. Facilitate smooth communication flow between headquarters, plants, and global offices. Cross-Functional & Project Support Collaborate with HR, Finance, Operations, and other departments to drive executive-level initiatives. Support governance processes, compliance, and corporate reporting. Coordinate special projects such as new plant inaugurations, sustainability initiatives, and innovation workshops. Qualifications & Skills Education: Bachelors degree in Business Administration / Management. MBA preferred. Experience: 713 years as an EA/Chief of Staff/Office Manager, preferably in a multinational or automotive/manufacturing environment. Technical Skills: Advanced MS Office Suite (Excel, PowerPoint, Word, Outlook). Familiarity with ERP systems (SAP/Oracle) and collaboration tools (MS Teams, Zoom). Strong presentation and reporting skills. Soft Skills: Exceptional organizational, multitasking, and time management abilities. High emotional intelligence and stakeholder management skills. Strong communication (verbal & written) and business etiquette. Ability to work independently, prioritize, and adapt under pressure. Proven track record of supporting C-suite executives or senior leadership.
Posted 4 days ago
4.0 - 7.0 years
5 - 7 Lacs
chandigarh
Work from Office
Your Role: A. SEO & Strategy Execution Execute SEO strategies (on-page, off-page, technical) aligned with business goals Monitor, analyze, and troubleshoot organic traffic trends (especially recovery from drops) Stay updated with the latest Google algorithm updates and implement changes proactively Analyze competitor activities and recommend new ideas to improve ProofHubs' online presence Use tools like GA4, GSC, Ahrefs, SEMrush, Screaming Frog to evaluate performance and find growth opportunities B. Team Leadership & Collaboration Work closely with the Marketing Manager to execute digital marketing plans Collaborate with the Content ATL to align SEO with content planning Allocate tasks and set quarterly performance goals for team members Handle day-to-day queries and ensure smooth task execution Conduct monthly, annual, and need-based feedback sessions Motivate the team, identify skill gaps, and conduct learning sessions for continuous development Track individual progress and share results and insights with relevant stakeholders C. Reporting & Analysis Measure SEO effectiveness and prepare detailed monthly reports Derive insights from analytics tools and translate them into actionable strategies Ensure ProofHubs' presence across SERPs continues to grow strategically and sustainably Must Have 2+ years of experience leading a digital marketing team and overall 4+ years of experience Strong expertise in on-page, off-page, and technical SEO, and team handling Hands-on experience handling traffic drops and driving recoveries Proficiency in tools like Google Analytics 4, Search Console, Ahrefs, SEMrush, etc. Excellent analytical and decision-making skills Confident communicator with the ability to give constructive feedback and drive team performance A keen eye for competition, content gaps, and growth opportunities Good to Have Experience working with SaaS or product-based companies A data-driven approach and a passion for organic growth Exposure to cross-functional collaboration with content, design, and tech teams Why ProofHub? Work on a global SaaS product trusted by teams across industries Be part of a collaborative, growth-driven marketing team Opportunity to lead and mentor an in-house SEO team Gain exposure to the end-to-end digital marketing lifecycle No Bond/Service Agreement at the time of joining. Good Work-life balance. Health insurance. Rewards and recognition.
Posted 5 days ago
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