231 Kpi Monitoring Jobs

We are seeking a dynamic and results-driven Sales Team Leader with prior experience in an International BPO Sales process. The ideal candidate will be responsible for leading a team of sales agents, driving performance, and ensuring achievement of business targets in a fast-paced environment. Key Responsibilities: Lead and manage a team of sales representatives in an international voice process Monitor team performance on KPIs like sales targets, conversion rates, quality scores, etc. Motivate and coach team members to improve productivity and meet goals Handle escalations and provide quick, effective resolutions Conduct regular team huddles, performance reviews, and feedback sessions Ensure compliance with organizational policies and client requirements Collaborate with training and quality teams to upskill team members Prepare and present performance reports to management Requirements: Proven experience in a Team Leader role within an International BPO (sales process is mandatory) Strong people management and team handling skills Excellent communication and interpersonal skills Ability to work in a high-pressure, target-driven environment Flexible to work in rotational shifts (24*7) Graduation is a must Perks and Benefits: Both side cab facility Opportunity to work with a global brand Annual Bonus and career growth. Medical insurance for Self and family.

As an experienced professional with 8 to 12 years of relevant experience, you will be responsible for managing the global ODM and in-house factory capacity at Lenovo. Your role will involve collaborating with the company's supply chain and other departments to formulate and implement capacity plans to ensure the achievement of the company's shipment targets. You will be expected to oversee the daily end-to-end manufacturing operations of the company's global ODM factories, ensuring that daily production and shipping plans are met efficiently. Additionally, you will lead the enablement of new ODM factories, establish manufacturing operation management mechanisms, and implement routine factory audits and review mechanisms. Monitoring and improving the key performance indicators (KPIs) of manufacturing operations for the company's global ODM factories will be a crucial part of your responsibilities. You will play a key role in participating in global supply chain delivery improvement projects to continuously enhance the efficiency of manufacturing operations and ensure delivery targets are achieved. Lenovo, a US$57 billion revenue global technology powerhouse, is focused on delivering Smarter Technology for All and is committed to building a more inclusive, trustworthy, and smarter future for everyone, everywhere. As part of the Lenovo team, you will contribute to world-changing innovation and be a part of a company that prioritizes owning actions, delivering on promises, and delighting customers. If you are a dedicated professional with a strong background in managing manufacturing operations and are passionate about driving continuous improvement in a dynamic global environment, we encourage you to explore this exciting opportunity at Lenovo. For more information, please visit www.lenovo.com and discover how you can be a part of our transformative journey towards building a smarter future for all.,

As a Sales Operations professional responsible for both Domestic and Export markets, you will be tasked with Transport Planning, Budgeting, and Forecasting. Your role will involve analyzing data to identify trends, managing and analyzing large datasets, conducting trend studies, identifying problems, and interpreting data to find effective solutions. Effective communication, influential negotiation skills, and a customer-centric approach will be essential in this role. Additionally, you will need to possess strong interpersonal and presentation skills, be flexible, work effectively in teams, and build high-performance inter-departmental teams. Coordinating and monitoring manpower planning for shift operations, ensuring adherence to Maruti Operating Standards by outsourced staff in stockyard operations, and preparing Senior Management presentations and MIS reports will also be part of your responsibilities. You should be able to work with minimal supervision, track multiple processes simultaneously, and focus on tracking, monitoring, and improving Key Performance Indicators (KPIs). Cost-effectiveness in operations and the ability to identify areas for improvement will be crucial for success in this role. Your expertise in Logistics and Supply Chain Management, Data Analytics, Process Compliance, Inventory Audit, ISO Audit, Internal SOP Audit, Multi-modal Planning, Demand Planning, Stockyard/Warehouse Management, Inventory Management, and Manpower Management will be highly valued in this position.,

As a Team Leader in the Insurance industry, your primary responsibility will be to manage the overall performance of a team of customer service representatives. You will be required to ensure day-to-day team management in accordance with requirements and Service Level Agreements (SLAs). It will be crucial for you to provide high-quality agent coaching to guarantee a proper understanding of products and services, compliance with client policies, and the delivery of exceptional customer service. Additionally, you will need to exhibit exceptional people management skills by providing mentorship and career development opportunities to members of your team. Your goal should be to achieve low attrition levels and maintain high employee engagement. You must focus on ensuring that operations run efficiently to meet the expectations and needs of internal stakeholders and clients. To enhance agent performance and achieve stated goals, you will be expected to leverage service quality, growth, and efficiency metric reports to identify areas of opportunity. It will also be part of your responsibilities to perform quality controls, monitor production Key Performance Indicators (KPIs), prepare reports, and analyze data to drive continuous improvement. Key Skills: - International Voice Process Education Requirement: - Bachelor's Degree Employment Type: - Full Time, Permanent Job Code: - GO/JC/577/2025 Recruiter Name: - Ramya V In this role, your contributions will be instrumental in ensuring the success and efficiency of the customer service team while maintaining high standards of service delivery and performance.,

Are you a creative thinker with a passion for driving growth and innovation We are seeking a dynamic Growth Hacker to join our team and help us scale our business to new heights. In this role, you will leverage data-driven strategies and cutting-edge marketing techniques to identify and exploit growth opportunities. Key Responsibilities: Develop and implement innovative growth strategies across various channels, including digital marketing, social media, and content marketing. Analyze data and metrics to assess the effectiveness of growth initiatives and make informed decisions. Collaborate with cross-functional teams, including product, sales, and customer success, to align growth strategies with overall business objectives. Conduct market research to identify trends, customer needs, and competitive landscape to inform growth tactics. Experiment with A/B testing and other optimization techniques to enhance user acquisition and retention. Create engaging and compelling content that resonates with target audiences and drives conversions. Monitor and report on key performance indicators (KPIs) to track growth progress and identify areas for improvement. Stay up-to-date with industry trends and emerging technologies to continuously refine growth strategies. Qualifications: Proven experience in growth hacking, digital marketing, or a related field. Strong analytical skills with the ability to interpret data and derive actionable insights. Excellent communication and collaboration skills to work effectively with diverse teams. Proficiency in marketing tools and platforms, including Google Analytics, social media advertising, and email marketing software. Creative problem-solver with a passion for experimentation and innovation. Familiarity with SEO, SEM, and content marketing strategies is a plus. Bachelor's degree in Marketing, Business, or a related field preferred. Why Join Us Be part of a fast-paced and innovative team that values creativity and out-of-the-box thinking. Opportunity to make a significant impact on the company's growth trajectory. Competitive salary and benefits package. Flexible work environment that promotes work-life balance. Continuous learning and professional development opportunities. If you are ready to take on the challenge of driving growth and making a difference, we want to hear from you! Apply now and join us on this exciting journey. Job Types: Full-time, Permanent Schedule: Day shift Performance bonus Work Location: In person,

As the Overall Single Point of Contact (SPOC) for Entire End User Services (EUS) operations, your primary responsibility will be to ensure the fulfillment of agreed Key Performance Indicators (KPIs) by coordinating with the Business and Internal teams. You will be responsible for preparing and reviewing reports, enabling training sessions, and tracking all tickets in the queue closely to ensure timely updates of ticket statuses. Collaboration with multiple support groups to achieve resolutions promptly and minimize business impact are key aspects of the role. You will be required to maintain process adherence, monitor and report on process performance to the Customer and Senior Management, and maintain effective communication with key stakeholders, customers, users, and technical staff. Additionally, you will be involved in process and service improvements, reviewing end-user Customer Satisfaction (CSAT), responding to escalations, and ensuring ticket audits are conducted with corrective actions taken when necessary. Your role will also involve preparing trend reports, monitoring the IT Service Management tool's effectiveness, developing and sustaining excellent customer relationships, and ensuring service delivery based on Service Level Agreements (SLAs). Providing process consultation, ensuring quality is used to enhance customer satisfaction, and assisting team members to solve challenging problems are essential responsibilities. As part of the role, you will be accountable for generating analysis reports, monitoring and reviewing Process KPIs and SLAs against targets, maintaining the latest SOW/SLAs/Contract documents, managing compliance levels, driving project-related activities, minimizing manual efforts through automation, and ensuring timely resource onboarding. You will also oversee EUS IT Operations, manage service desk operations, lead and mentor a team of service desk professionals, and focus on customer satisfaction by adopting a customer-centric culture within the service desk team. In addition, you will be responsible for process improvement, reporting and analysis, technology management, and staying up-to-date with emerging technologies and industry trends. The ideal candidate for this role should have a Bachelor's degree in information technology, Computer Science, or a related field, along with 7+ years of experience in a service desk or IT support role. Strong leadership, communication, problem-solving, and decision-making skills are essential, along with a solid understanding of IT service management frameworks such as ITIL. Experience with service desk tools and ticketing systems, the ability to work in a fast-paced environment, and manage multiple priorities are also required qualifications for this position. If you are looking for a challenging role where you can lead a team, drive process improvements, and enhance customer satisfaction through efficient service desk operations, this opportunity may be the right fit for you.,

We are seeking a Zoho Dashboards Specialist with 2-4 years of experience in data visualization and reporting to join our team in Hyderabad, India. As a specialist, your primary responsibility will involve creating, managing, and optimizing dashboards in Zoho One platform. Your expertise will be crucial in developing custom dashboards and visualizations to monitor key business metrics in real-time. Working closely with the management team, you will ensure data accuracy and provide advanced analytics and reporting support to facilitate decision-making processes. Key Responsibilities: - Develop and maintain custom Zoho dashboards to meet business requirements. - Automate business reporting processes and enhance data analysis efficiency. - Ensure real-time tracking of key performance indicators (KPIs) and other essential business metrics. - Collaborate with cross-functional teams to deliver integrated data solutions. Requirements: - Proven track record of working with Zoho Dashboards and Zoho Analytics. - Strong understanding of business reporting practices and KPI monitoring techniques. - Expertise in data visualization and utilizing data-driven insights for decision-making. - Ability to effectively communicate technical insights to non-technical stakeholders.,

Our client is a well-established facility management company with a strong presence across India, serving over 500 clients. Headquartered in Mumbai, they deploy more than 21,000 professionals across 5,000 sites nationwide. They are currently looking for a dynamic individual to spearhead their Gujarat business operations from Ahmedabad, reporting directly to the Head of Operations. The role is crucial as it involves P&L responsibilities for the Gujarat region, aiming to deliver operational excellence and meet set targets and budgets for the year 2024 and beyond. Candidates based in Delhi NCR with experience in Facilities, Buildings, or Property Management are encouraged to apply, with a requirement to work from the office. As North India is a key growth area for the business, the successful candidate will play a pivotal role in driving profitability and operational efficiency. Key responsibilities include overseeing daily operations, implementing strategies for productivity and quality enhancement, collaborating with teams for maintenance projects, monitoring KPIs, ensuring regulatory compliance, and fostering strong client and vendor relationships. The ideal candidate should have a background in Hotel Management or Engineering, preferably supplemented with an MBA degree or diploma. Prior experience in business and operations roles within FM companies, particularly in the North region, is highly desirable. Strong skills in customer satisfaction, client relationship management, budgeting, team leadership, and strategic planning are essential for success in this role. In summary, the selected candidate will lead a team of professionals, drive revenue and profit growth, develop operational strategies, and ensure service excellence to meet business targets consistently throughout the year.,

The ideal candidate for this position will be responsible for analyzing current production processes and workflows to identify areas for improvement. You will need to optimize workflow and layout for maximum efficiency and minimal waste in production. Developing and implementing production time standards and monitoring performance will be a key aspect of this role. In addition, you will be expected to lead continuous improvement initiatives using Lean, Six Sigma, or other methodologies. Collaboration with production managers and team members will be essential to ensure the smooth execution of production plans. Monitoring and improving key performance indicators (KPIs) such as output, quality, and on-time delivery will also be part of your responsibilities. Furthermore, you will need to ensure cost-effective utilization of materials, labor, and machinery. Developing and implementing Standard Operating Procedures (SOPs) for production activities will be crucial. Additionally, training production staff on best practices for efficiency and effectiveness will be a key component of this role. If you are someone who is proactive, analytical, and has a strong understanding of production processes, this position may be the right fit for you.,

We are seeking a Business Analyst specialized in Revenue Cycle Management (RCM) analytics, data quality, and business decision support. This role is critical in transforming raw healthcare financial data into clean, consistent, and decision-driving analytics . Key Responsibilities: Data Quality & Dashboard Accuracy Own the accuracy and consistency of operational and financial dashboards (Power BI / Tableau / Excel). Perform root cause analysis of data mismatches, anomalies, and KPI discrepancies . Define, document, and enforce KPI calculation standards across departments and systems. Work closely with technical teams to manage ETL pipelines and data transformations for RCM reporting. Develop and execute data validation checks, reconciliations, and quality assurance scripts (SQL / Python preferred). Collaborate with internal stakeholders to ensure source-to-dashboard data alignment and integrity . Business Analysis & Decision Support Analyze claims, payments, denials, AR, collections, and cash flow data to identify trends and improvement areas. Provide executive-level insights to support decisions on staffing, process changes, financial forecasting, and revenue growth. Work with leadership to track KPIs, monitor RCM health, and proactively recommend corrective actions . Develop predictive models and forecasting tools for revenue cycle performance (optional, preferred skill). Identify manual process bottlenecks and recommend automation opportunities (RPA, workflow redesign). Partner with clinical and billing teams to translate operational needs into meaningful data reports . Monitor payer behavior , denials, underpayments, and write-offs to support strategy adjustments. Primarily US hours support (Late Shift / Hybrid Shift as needed) Ms. Farjana Shajahan - farjanas@billedright.com- 8148794767 If you are interested in the job, kindly send your resume to the above-mentioned email. Billed Right does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits. You can apply for other job opportunities at the below link https://billedright.zohorecruit.in/jobs/Careers

Position Purpose BNPParibas GSO is seeking a proactive and creative team player to work as an Assistant Manager of the team. The ideal candidate for this position will possess strong know how of the process and act as an effective back-up to his/her supervisor. The position will work closely with the Fund Accounting team to keep them motivated and devise continuous ways to improve the process. Responsibilities Direct Responsibilities Service Delivery: Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate report generation, timely delivery of reports, scanning & archiving.Ensure all reconciliation breaks in TA, Cash & Stock are validated and justified for each calculated NAV.Ensuring the KPI's are kept in Green at all times.Preparation of Key/Standard Operating Procedures for each process migrated to Chennai.Consistently evaluate the documented procedures to ensure they are complete, accurate and up to date.Prioritize the work and conduct investigation with due diligence on all the discrepancies.Carry out other ad-hoc duties may arise from time to time, mainly on month ends & year ends.Ensure review of critical queries before sent. Where issues/errors arise ensure detailed analysis of issues and clear understanding is gained before responding to client, spoke or other parties.Ensure that the Reports are thoroughly reviewed and most updated information is provided.Prepare & review daily & monthly reports. Financial: Adhere to Quality of 100% while producing & reviewing NAVs.Ensure there is NO Financial impact/loss to the organization. People: Manage staff on daily BAU and to take corrective measures/actions, if required. Updating required staff/team adequately on any changes/new events impacting BAU. Should be proactively escalating the BAU/Staff issues to AVP.Identifying the staff training requirement & ensure all the necessary training has been provided to the team members to perform the relevant tasks.Conducting Daily Team huddles, Weekly Team meetings and regular one on ones with team.Develop SMEs and ensure that, the Back-up management tool is in place for all the team members. Risk Management: Enforce 100% compliance of ISAE3402. Carry out sample testing on daily basis & document the results.Ensure procedures are in place to effectively deal with exceptions and that they are reviewed, researched, documented and resolved in a timely manner.Identify the manual steps, process efficiencies & developments, by providing practical ideas on areas of improvements & work towards its automation.Ensure to minimize the unplanned leaves, especially during business critical days, like month end, rollover days and migration of new funds. Contributing Responsibilities Monitor the respective group mail box and ensure queries are responded in a timely manner. Adhere to timeliness and quality as stated in SLA. Ensure there is NO Financial impact/loss to the organization. Ensure ISAE 3402 checks are understood and followed. 100% compliance is must for all NAV packs. Ensure there is sufficient back-up within the team in absence of other team members. Assist supervisor in resource planning and BAU planning. Continuously strive to improve the process and bring efficiency in the chain To share the process/product knowledge with fellow team members. Department BC Correspondents Acts on behalf of, and by delegation of Department head who remain fully responsible for the department BC Plans. Responsible for designing, maintaining and organising BCM documentations (BIA, BC Plan, Call Tree list etc.) and testing of BC Plans and solutions (BCP testing, Call tree testing, participation in various level BCP & DR testing) Provide business data for analysis, design and testing stages of BC Plan Alerting the BCM team of any business continuity incident with potential impact to business Organizing an appropriate business response for your department upon confirmed crisis scenario by mobilizing the recovery teams and communicating relevant instructions, and providing regular status updates on business recovery to the BC Manager Technical & Behavioral Competencies Ability to communicate to others in a clear, articulate fashion.Good people management/team player skillsGood written and oral communication skills.Good listening and questioning ability. -Be able to express ideas effectively in individual and group situations Ability to plan work ahead and to prioritize workload.Ability to work in an organized manner. -Must have an attention to detail Generate creative solutions to problems.Always looks for ways to improve services and processes.Be able to adapt to markets and clients evolution. Specific Qualifications(if required) Accounting/Commerce Minimum of 10 years of experience in Fund Accounting Skills Referential BehaviouralSkills : Attention to detail / rigor Ability to collaborate / Teamwork Decision Making Client focused Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to inspire others & generate people's commitment Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent Experience Level At least 10 years

As a Sales Manager, you will be responsible for getting acquainted with our company's diverse range of products and services offerings, including their features and pricing. Your role will involve establishing key performance indicators (KPIs) for the sales department to ensure efficient performance tracking. Your primary task will be to engage with clients to comprehend their specific goals and objectives. It will be crucial for you to consistently monitor and report on the established KPIs to gauge the sales department's progress accurately. Staying updated with the industry landscape, benchmarks, as well as the latest sales trends and best practices will be essential. In this role, you will be expected to foster a motivational and healthy work environment for the sales representatives. Additionally, you will be responsible for identifying opportunities for up-selling our products and services and keeping a close eye on the competition. The job will also entail seeking out potential customers and new target segments, with a particular focus on prospecting clients interested in investing in DUBAI. Furthermore, you will need to diligently follow and complete the necessary paperwork processes required for listing a property and finalizing rental or sales agreements. This is a full-time position based in Mohali, Punjab, requiring a Bachelor's degree and a minimum of 3 years of experience in direct sales. The work schedule is during the day, and benefits include paid sick leave and a performance bonus. The work location is on-site.,

As a Warehouse Supervisor, your primary responsibility will be to oversee all CFA activities and operations within the warehouse. This includes monitoring manpower utilization and productivity to ensure efficient operations. You will be responsible for overseeing timely order processing, dispatches, and collection entries in the system. Additionally, you will need to ensure that documentation, filing, record-keeping, and retrieval are conducted regularly. Daily and monthly stock audits and verifications are crucial aspects of this role, requiring you to maintain zero variance. Addressing customer and principal company queries promptly and effectively is essential. Monitoring staff performance through KPIs, making necessary changes to meet daily work demands, and managing pending stock in transit are integral parts of your responsibilities. Implementing 5S practices and conducting periodic audits, ensuring staff attendance and discipline in compliance with HR policies, and managing petty cash vouchers and expenses for timely replenishment are key duties. The desired candidate should be male, below 50 years old, with a minimum of 5 years of experience in warehousing or logistics operations in the FMCG/FMCD sector. Proficiency in ERP systems like SAP and MS Office, as well as fluency in English, Malayalam, and Hindi, are essential requirements. The position is full-time, and the salary offered is competitive within the industry. Additional benefits include cell phone reimbursement, health insurance, and provident fund. Candidates should be willing to work in 3-shift operations and be located in or willing to relocate to Ernakulam, Kerala. A total of 7 years of work experience is required for this role. If you meet the qualifications and are ready to take on the challenges of overseeing warehouse operations in a dynamic environment, we encourage you to apply for this exciting opportunity.,

Job Title: Plant head-Sheet Metal Components Location: Kuranwala, Dera Bassi Company: Fine Finish (manufacturer of spare parts of vehicles) Employment Type: Full-time Fine Finish is seeking a highly skilled and motivated Plant head with a hand on knowledge of VDA 6.3 to drive quality assurance and process improvement. Key Responsibilities: Core Skills: 1. Thorough Understanding of VDA 6.3: • In-depth knowledge of the seven process elements (P1 to P7) of VDA 6.3. • Capable of conducting internal process audits or preparing for customer audits. • Familiar with the VDA scoring system and audit documentation. 2. Automotive Quality Standards Expertise: • Hands-on experience with IATF 16949, ISO 9001, APQP, PPAP, FMEA, SPC, MSA. • Understanding of customer-specific requirements (CSR). 3. Process Engineering & Manufacturing Knowledge: • Deep understanding of metal insert manufacturing, sheet metal fabrication, tooling, press operations, welding, and surface treatments. • Strong grasp of lean manufacturing, Kaizen, Poka-Yoke, TPM, 5S, and OEE improvement. 4. Production Planning & Control (PPC): • Experience with MRP/ERP systems. • Strong knowledge of capacity planning, line balancing, and resource allocation. Quality & Audit Skills: 5. Internal Auditor Experience: • Certified or trained in VDA 6.3 Process Auditing. • Able to lead Layered Process Audits (LPA), manage non-conformities, and implement corrective and preventive actions (CAPA). 6. Problem-Solving & Root Cause Analysis: • Expertise in 8D, 5-Why, and Ishikawa (fishbone diagram). • Ability to drive cross-functional teams toward a zero-defect culture. Leadership & Communication Skills: 7. Team Management: • Strong leadership of production, quality, maintenance, and logistics teams. • Proficient in managing workforce discipline, KRA/KPI tracking, and training matrices. 8. Cross-Functional Coordination: • Acts as the key liaison between customer quality teams, top management, suppliers, and shopfloor staff. 9. Customer Handling: • Comfort in dealing with German, Japanese, and Indian OEMs/Tier-1s. • Ability to handle audit findings, technical discussions, and escalations effectively. Other Technical Skills: 10. Data-Driven Decision-Making: • Strong command of MS Excel, Power BI, and production dashboards. • Understanding of KPI metrics such as rejection rates, downtime, and productivity. 11. Documentation & Compliance: • Skill in preparing control plans, work instructions, inspection standards, and audit trails. Bonus Skills (Highly Preferred): • Certified VDA 6.3 Auditor (training from recognized institutes like TV SD, DQS, etc.) • Familiarity with SAP/ERP systems used in manufacturing • Exposure to QMS digitalization tools * Required Skills & Experience: 1. Sound knowledge of IATF 16949 & VDA 6.3 Documentation. 2. Hands-on experience in Customer Handling, Customer Complaints (8D), and Customer Audits. 3. Strong command of 7QC Tools. 4. Proficiency in PPAP (CP, FMEA, PFD, MSA, SPC). 5. Practical knowledge of Stamping and Welding Processes. Preferred Skills: * Exposure to APQP, ISO 9001, and internal quality audits. * Familiarity with CMM, micrometers, calipers, and other measuring tools. * Understanding of GD&T, Statistical Process Control, and control charts. * Experience in 5S, Kaizen, and Lean Manufacturing. * Working knowledge of MS Excel, Word, and Quality Management Systems. Education & Experience: * Diploma or Degree in Mechanical / Production / Industrial Engineering. * 10-15 years of hands on experience in a relevant quality engineering role sheet metal industry. What We Offer: * Competitive salary based on experience and skills. * A professional work environment with opportunities for growth. * A chance to be part of a dynamic and quality-driven team. How to Apply: Email your resume to: finefinish981@gmail.com Contact: 9872048948

Role and Key Responsibilities: Understanding of Capacity Plan, scheduling and rostering. Skill-Based Scheduling for in-house agents Define agents according to skills and proficiencies Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling. Review the projected performance for the sites on a near term basis. i.e. weekly/ fortnightly. Build, review and plan requirements based on forecasting information for production headcount by day by interval for the supported time frame (requirements base don KPI such as in and out of office shrinkage. Review the projected scheduled performance and review over/ under. Take corrective action on the over/ under analysis and make recommendation on schedule changes, reskilling, realignment of agents across sites Review DOW and Intraday Patterns and Support VTO/OT/PTO requests AHT profiling Assumption Management and Support admin features of schedules tools to include rules. Key Skills and knowledge: Knowledge of Advanced Excel to work on data and create reports; Knowledge of VBA will be an added advantage Graduate with Contact Center experience and good communication skills. People management experience. Proficiency in multi-tasking and engaging multiple stake holders at a time in a multiskilling environment. Strong process and mathematical orientation Root Cause Analysis, proactive management & data presentation Analytical bent of mind and strong process and mathematical orientation Knowledge of Contact Centre methodologies and operational principles. Complete understanding of overall operational activities including phone, email, chat, community and social media support. Effective communication skills. Advanced knowledge of MS products, particularly Excel, PowerPoint. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Ability to simplify complex operations into repeatable processes Comfortable in a fast-paced environment Ability to make decision in time sensitive ambiguous situations Since this is a supervisory and client-facing position, the candidate must be able to communicate effectively. Avaya CMS is required, and Verint is preferred. Team Handling experience is mandatory. Must understand Billing & Invoicing. Advanced Excel knowledge to deal with data and develop reports; knowledge of VBA and PowerBI will be an advantage. Qualification : Graduation in any stream

Greetings From Prochant !!! Opening For Senior Manager RCM - CHN Key Responsibilities and Duties: As a Manager you are responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role, you are accountable to Directors and ensure production and quality targets are met as per company requirement, you main responsibilities would include overseeing and optimizing the processes related to the organization's revenue generation. This involves managing the entire revenue cycle, from patient registration and billing to claims processing and collections. Required Skills: Should have minimum 15+ years of experience in RCM process Minimum 5 years in leadership experience Should have experience in End to end RCM process Flexible to work in night shift Overall responsibility for Monitoring all process ( cash, billing, transmission, correspondence, MIS, support, Medicare audit process, AR process, EV/ PA) Responsibilities Supervising RCM team: Leading and guiding a team of RCM specialists, ensuring they adhere to best practices and achieve performance targets. Revenue Optimization: Implementing strategies to improve the revenue cycle efficiency, minimize denials, and increase revenue collection. Data Analysis: Analyzing financial data and performance metrics to identify trends, bottlenecks, and areas for improvement. Process Improvement: Identifying opportunities to streamline revenue cycle processes, reduce costs, and enhance overall operational efficiency. Staff Training: Providing ongoing training and development for RCM staff to stay updated with industry changes and best practices. Reporting: Preparing regular reports on revenue cycle performance and presenting findings to higher management. Collaboration: Working closely with other departments like finance, billing, and clinical teams to ensure seamless coordination and communication. Compliance and Audit: Ensuring adherence to relevant laws, regulations, and internal policies during the revenue cycle process. Technology Integration: Implementing and leveraging RCM software and tools to optimize workflows and enhance revenue cycle performance. Benefits: Salary & Appraisal - Best in Industry Excellent learning platform with great opportunity to build career in Medical Billing Quarterly Rewards & Recognition Program Dinner for Night Shift Upfront Leave Credit Only 5 days working (Monday to Friday) No of openings : 2 Mode Of Interview : Zoom / Teams Contact Person : Abdul Wahab Interested candidates call / whats app to 8248165076 or share your updated CV to Abdulwahab@prochant.com

Job Title: Delivery Manager Experience: 3 - 6 Years Key Responsibilities: Lead and own end-to-end delivery for multiple IT clients Set delivery targets and track team performance across accounts Coordinate with Account Managers and Recruitment Leads to align sourcing with client priorities Drive urgency and accountability across recruiter teams Maintain high fill ratios, submission TATs, and offer-to-join ratios Identify gaps in hiring process and resolve proactively Mentor senior recruiters and ensure quality across the delivery funnel Report regularly to leadership and contribute to client reviews Requirements: Bachelor's or Master's degree (MBA preferred) 3+ years of experience in IT staffing/recruitment delivery Prior experience in leading delivery for multiple accounts Strong team leadership and performance management skills Ability to work in a high-paced, target-driven environment Proficiency with ATS, job boards (Naukri, LinkedIn), and sourcing strategies Excellent communication and client-facing capabilities

Operations Manager Location: Ultrahuman Performance Center, 100 feet road, Indiranagar, Bangalore About Ultrahuman Ultrahuman is on a mission to help people understand and optimize their health through cutting-edge wearable technology and personalized insights. With products like the Ultrahuman Ring AIR, Ultrahuman M1 (continuous glucose monitoring), and Blood Vision, were helping people connect their lifestyle data with internal biomarkers to make smarter health decisions.The Ultrahuman Performance Center extends this missionbringing together advanced diagnostics (Advanced blood panels, Longevity testing, Genetics, Nutrition), recovery modalities (Cryotherapy, HBOT, Contrast therapies, IV therapy). This will also include Ultrahuman’s first experience center, designed to help users understand preventive health through Ultrahuman’s multi-device ecosystem. Role Overview We’re seeking an Operations Manager to oversee the day-to-day functionality and long-term operational excellence of the Performance Center. This role is pivotal in ensuring every system, process, and resource runs smoothly so the guest experience remains seamless and the clinical/recovery teams can operate at their best.A core part of this role is procurement and vendor management, especially for specialized wellness and diagnostic equipment, consumables, and premium client amenities. You’ll be responsible for budget oversight, supplier negotiations, inventory control, and ensuring all equipment is properly maintained and compliant. What You’ll Do Facility and Operations Oversight:Manage the daily functioning of all diagnostic, recovery, and retail spaces, ensuring operational readiness.Implement and monitor SOPs across all back-end functions (maintenance, housekeeping, equipment uptime). Coordinate with Hospitality Director to align operational standards with the guest experience vision. Procurement and Vendor Management:Source, negotiate, and procure specialized wellness and diagnostic equipmentBuild relationships with suppliers for consumables, health products, and amenities, ensuring cost-efficiency and timely delivery. Track warranties, service contracts, and compliance for all high-value assets.Budget and Resource Management:Oversee operational budgets, optimizing spend without compromising quality or safety. Manage inventory levels of consumables, ensuring zero downtime for clinical and recovery operations.Compliance and Safety: Ensure adherence to safety protocols, health regulations, and equipment certifications. Partner with Wellness Director and clinicians to update policies as new services or technologies are introduced. Conduct random checks to ensure that the equipment is running smoothly Team Coordination: Manage support staff alongside the hospitality director (maintenance, housekeeping, logistics), ensuring tasks align with Ultrahuman’s premium standards. Train and develop team members on SOPs and safety measures. Reporting and Continuous Improvement:Provide weekly operational reports, highlighting KPIs like uptime, spend/upcoming spends, and process improvements. Identify opportunities for streamlining processes, improving resource allocation, and reducing costs while maintaining a premium service level. What We’re Looking For 5+ years in operations management within wellness centers, healthcare, premium fitness, or hospitality.Proven procurement and vendor management experience, especially for specialized medical/wellness equipment and consumables. Strong financial acumen for budget oversight and cost control.Detail-oriented and proactive, with exceptional organizational and problem-solving skills. Comfortable working cross-functionally with clinical, hospitality, and retail teams. Passion for health, wellness, and innovation, with the ability to balance operational efficiency with a premium client experience. Why This Role Matters The Operations Manager is the engine of the Performance Center. By ensuring every detail behind the scenes—from equipment procurement to process optimization—is executed flawlessly, you’ll empower the rest of the team to deliver Ultrahuman’s promise of a world-class, science-backed health experience.

Job Profile: Head of Maintenance Position Title : Head of Maintenance Department : Maintenance & Engineering Reporting To : Plant Head / Operations Director Location : IMT MANESAR Experience Required : 10 TO 15 years in industrial maintenance, with at least 5 years in a leadership role Industry Preference : Manufacturing / Engineering / Automotive / Precision Machining Objective of the Role To ensure maximum machine uptime, plant reliability, and operational efficiency through effective preventive, predictive, and breakdown maintenance strategies. Special focus on CNC VMC, Hobbing, Induction/Conduction Hardening machines, critical plant equipment, and continuous improvement of maintenance systems using data-driven analysis. Key Roles and Responsibilities 1. Maintenance Strategy & Planning Define maintenance objectives aligned with business needs. Develop and implement preventive and routine maintenance schedules for all machines and utilities. Plan and manage machine overhauls and Annual Maintenance Contracts (AMCs). Ensure timely breakdown support and root cause resolution. 2. CNC & VMC , Hobbing, Induction Hardening & others Machining Equipment Maintenance Lead troubleshooting and technical support for machines. Ensure effective health management of panels, cards, and drives. Maintain records and implement diagnostics for systems. Coordinate third-party support and OEMs for advanced repairs. 3. Critical Spare Management Identify critical spares and ensure optimal inventory levels. Coordinate with purchase and vendors for timely procurement. Monitor lead time and ensure availability of parts to avoid downtime. 4. Supplier & Service Management Plan and track timely payments to service vendors for uninterrupted support. Evaluate vendor performance, reliability, and service efficiency. Schedule third-party services for repairs and calibration as required. 5. Utility & Plant Equipment Management Oversee maintenance of DG sets, compressors, cooling towers, transformers, electrical panels, HVAC systems, etc. Implement energy-saving and efficiency-enhancing initiatives. Ensure plant services availability without interruption. 6. Data, Analysis & Compliance Track and analyze MTBF (Mean Time Between Failures) and MTTR (Mean Time To Repair) for continuous improvement. Maintain and update ERP systems with maintenance records and logs. Ensure all statutory, audit, and safety compliance requirements are met. 7. People Development & Training Train maintenance staff on new equipment, troubleshooting techniques, safety protocols, and tool usage. Ensure technical staff are certified or qualified for specialized machines. Develop skill matrix and training calendars for the maintenance team. Key Performance Indicators (KPIs) Machine Uptime % MTBF and MTTR Targets Preventive Maintenance Adherence % Critical Spare Availability Breakdown Frequency & Resolution Time, Analysis Compliance Audit Scores Utility Downtime ERP Data Accuracy Preferred Skills & Competencies Strong knowledge of CNC machines (Siemens, Fanuc, Mitsubishi, etc.) Hands-on troubleshooting and diagnostic skills ERP proficiency Leadership, planning, and team management Knowledge of ISO/OSHA/EHS / IATF compliance Vendor and contract management Analytical thinking and decision-making

About The Role Skill required: Procurement Operations - Procurement Management Designation: Procurement Practice Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Objectives of RoleThis position will be responsible delivering activities such as PR-PO, POA, Change Requests, SLA and KPI monitoring and management.Main AccountabilitiesBe well versed with the purchase requisition fulfillment, purchase order acknowledgement process to be able to perform the activities on Ariba/Coupa/Vroozi/PeopleSoft etc.Ensure all SLA & KPI metrices are adhered to as per the agreed timelines with the clientComplete the Management Information System (MIS) / Reporting Requirements for client meetingsWell versed to execute the following activities daily:Filtering (Approve/Reject) purchase requisition received as per agreed contractual termsPurchase Order AcknowledgementResolve procurement and invoicing related queriesConnect with requestors to ask for PR related informationAdditional ResponsibilityShould be proficient to handle any client escalations, stakeholder management to resolve queriesEstablish, maintain, and manage relationship with client (both functional stakeholders and procurement)Develop and maintain skills needed to execute current responsibilitiesEnsure quality targets are achieved What are we looking for NAMinimum RequirementsGraduation / Post-Graduation with 3-5 years experience in procurement operations, PR to PO processing, Spot Buy, SLA & KPI Management in Procurement Outsourcing/Managed Services/Procurement OrganizationsGood communication and presentation skills. Strong understanding of latest Microsoft Office applications i.e., Word, PowerPoint, Excel. Flexibility to work with different countries (time-zones), groups, and business environmentPreferred BackgroundProficiency in MS Office tools and / or Project would be an advantage.Good quantitative and analytical skillsWorking knowledge of Ariba / SAP systems would be an advantage.Working experience of Power BI, Power Automate will be preferred Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile 3-8 years of experience in BPO/Call Centre In which 1 year of experience as a Team leader with a focus on customer service . Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability to manage teams effectively.

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided.

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Number of openings: 2 Pay Band: 4 Country/Location: (Advant IT Park) Noida, India Department: GSS English & Exams (IELTS Operations) Contract Type: Fixed term contract until 31 March 2027 Closing Date: Sunday 10 August 2025 - 23:59 Singapore Time (GMT +8) - Early applications are encouraged, as this role may close sooner if an ideal candidate is identified. Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role. Role Purpose & Accountabilities: We are seeking 2 dedicated Executives to join our Global On-screen Marking (OSM) Operations team within the English & Exams SBU. Reporting to the OSM Ops Delivery Coordinator and Operations Delivery Managers, this role is pivotal in ensuring smooth service delivery through efficient customer service, proactive operational coordination, and accurate reporting. In this role, you will manage the OSM functional mailbox, responding to first-level queries within 24 hours and ensuring timely escalation of high-risk or urgent matters. You will maintain professional relationships with internal teams and external stakeholders, contributing to excellent customer service by resolving issues promptly. Additionally, you will monitor IOC and IOP data, coordinating with test centres to resolve discrepancies before deadlines, and maintaining accurate global contact lists. Your responsibilities will include supporting OSM centre training sessions, updating scanning activity data for KPI monitoring, and assisting with operational tasks to meet OSM objectives. You will also play a key role in risk and compliance by identifying issues, investigating incidents, and ensuring adherence to standard procedures. A strong focus on reporting is essential you will produce and present customer service trend reports, maintain backend datasets, and generate operational dashboards, including daily examiner marking statistics and reconciliation reports. Role specific skills, knowledge and experience: Language: English Proficiency at C1 level / IELTS 7.0 or equivalent Education: Educated to degree level Demonstrable experience and knowledge of exams delivery Demonstrable ability to deliver results in a pressured environment Proven record of having excellent organisation skills Demonstrable experience of working with multiple systems Proven track record of delivering tangible outcomes and getting things done to quality and time. Able to simultaneously manage tasks for multiple processes Ability to adapt quickly to different IT systems Be proficient with Microsoft Office, especially excel, outlook Have great interpersonal and communication skills to conduct effective working relationships with the key stakeholders Be Versatile. A big part of the Marking function is the willingness to help one another even though it may fall outside of the job description Motivated self-starter who must be eager to learn and develop as the role expands Benefits 21 days of Annual Leave per calendar year, subject to policy 14 days of Public Holidays per calendar year Group Mediclaim policy Group term life insurance policy Group accident insurance policy Gratuity, subject to prevailing country laws Free library membership Professional development - Ongoing learning and career growth opportunities to support your development. Further Information Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in India. Workplace type: 100% onsite work from Noida office Work Schedule: 45 hours in a week including one hour of lunch break/day. The role requires frequent contact and teleconferences with colleagues from all global time zones, including occasional antisocial hours / weekend and working in UK working hours and 5hrs overlap with Mexico working hours. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children.

Role Overview Algoritt Consulting is seeking an experienced Sustainability Consultant with expertise in ESG reporting, climate risk analysis, and corporate ESG disclosures. The ideal candidate will have a strong background in sustainability, environment, or economics, coupled with certifications in ESG or climate studies. With 3+ years of experience, preferably in consulting, the candidate will contribute to impactful projects focused on corporate ESG data analysis, KPI monitoring, and decarbonization strategies. Key Responsibilities Lead ESG advisory projects from inception to delivery, including strategic direction and team coordination Collaborate with project managers to plan and execute projects, ensuring client satisfaction and successful outcomes Develop and present comprehensive analyses, conclusions, and deliverables, including written reports, metrics, and insights Execute multi-disciplinary projects across various aspects of sustainability platforms in a collaborative manner Ensure quality deliverables aligned with client objectives and maintain high levels of client satisfaction through effective communication and engagement Stay updated on ESG concepts, methodologies, and best practices, and share insights with the team to foster continuous improvement Requirements Education Masters degree in Sustainability, Environment, Economics, or a related field Certifications in ESG, climate studies, MRV, or risk analysis are highly desirable Experience Minimum of 3 years of relevant experience in the sustainability space, preferably within a consulting role Hands-on experience in corporate ESG disclosures (e.g., SR, IR), ESG data analysis, and KPI monitoring Experience with climate risk analysis and developing decarbonization strategies is preferred Technical Skills Strong knowledge of ESG reporting frameworks, including GRI, SASB, DJSI/S&P, CDP, BRSR, TCFD, and UNPRI Advanced proficiency in MS Excel; data science skills are a plus Soft Skills Strong written and verbal communication skills in English, with excellent presentation skills Capable of working under pressure, maintaining flexibility in work hours Working independently with minimal supervision

As a Product Owner at Barclays UK, you will be leading the evolution of business data within the business banking product and propositions domain. Your responsibilities will include developing, pricing, maintaining, and retiring all business banking products and propositions. You will be tasked with managing and developing both existing and new products and services, as well as owning related customer and colleague journeys. Your role will involve developing product strategies, driving change through Barclays execution teams, making key decisions in the product lifecycle, and owning associated outcomes for customers, colleagues, and the bank. This will be achieved through appropriate service level agreements, regulatory compliance, risk management, and controls. Effective stakeholder management, leadership, and decision-making skills will be essential to support business strategy and risk management. To be successful in this role, you should have experience in product/proposition delivery and development, including defining priorities and driving outcomes for propositions. Additionally, experience in driving and managing change initiatives, excellent collaboration and communication skills, and the ability to work effectively across teams and stakeholders are crucial. Desirable skillsets include functional and working knowledge of Gen AI, latest trends and applications of Gen AI in Banking ecosystems, experience with using Jira, monitoring KPIs, analyzing data to inform decisions, identifying trends to deliver valuable outcomes, producing results, user experience design, commerciality, product design life cycle, and analytical thinking. In this role located in Chennai, your purpose will be to manage and develop existing and new products and services, develop product strategies, drive change, make key decisions in the product lifecycle, and own associated outcomes for customers, colleagues, and the bank. Your accountabilities will include developing customer level strategies and solutions tailored to customer needs, acting as a Subject Matter Expert in the applicable Product/Proposition team, developing product propositions and/or service strategies, evaluating technical feasibility, legal compliance, and potential risks, monitoring market trends, and managing comprehensive launch plans and technical deployments for products. As an Assistant Vice President, you will be expected to advise and influence decision making, contribute to policy development, take responsibility for operational effectiveness, lead a team performing complex tasks, collaborate closely with other functions/business divisions, and demonstrate a clear set of leadership behaviors. For individual contributors, leading collaborative assignments, guiding team members, identifying new directions for assignments/projects, consult on complex issues, identify ways to mitigate risk, take ownership for managing risk, collaborate with other areas of work, engage in complex analysis of data, and communicate complex information will be key responsibilities. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,