404 Kpi Monitoring Jobs - Page 4

The Logistics Support Analyst plays a crucial role in ensuring the smooth and efficient operation of logistics and supply chain activities. As a Logistics Support Analyst, you will be responsible for analyzing logistics data, monitoring shipment movements, resolving disputes, and supporting continuous process improvement. Your role is essential in providing critical insights that aid in planning, performance monitoring, and operational decision-making. Your key responsibilities will include analyzing logistics data to track operational performance and identify inefficiencies or trends. You will also be tasked with reconciling weight disputes between shipment data and carrier reports to ensure accurate billing and resolution of discrepancies. Additionally, you will manage and ensure timely shipment pendency closures by following up on delayed or incomplete shipments and coordinating with internal and external teams. Furthermore, you will oversee first mile handling activities, ensuring proper documentation, carrier coordination, and timely dispatch of goods from origin points. Collaboration with logistics partners, vendors, and internal stakeholders will also be a part of your responsibilities to address exceptions and delivery issues. Generating regular reports and dashboards on logistics KPIs such as on-time delivery, shipment accuracy, and cost metrics will also be expected from you. Maintaining data accuracy in logistics systems (TMS, WMS, ERP) and supporting process audits will be crucial in your role. You will also be required to recommend process improvements to enhance operational efficiency and reduce costs. This is a full-time position with a day shift schedule, and the work location is in person.,

WALK IN DRIVE NOIDA Walk-In Details: Date: 30-08-2025 Time: 10:00 AM to 06:00 PM Location: TaskUs, Noida (TaskUs, NSL Techzone, 8th Floor, Plot no 8, Sector 144, Noida 201301) Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If youre familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Call at 8054935126

You are looking for a highly skilled Performance Marketer to take charge of managing and optimizing paid advertising campaigns across various platforms, with a special focus on Meta ad campaigns. Your role will include supporting social media growth strategies. Your responsibilities will involve managing Meta ad campaigns to drive traffic, conversions, and maximize ROI. You will use analytics tools to track performance metrics, report on campaign effectiveness, and generate actionable insights. Monitoring key performance indicators like ROAS, CAC, CPL, CVR, CPA will be crucial for continuously optimizing campaigns for better results. Collaboration with content and creative teams will be essential to develop data-backed, high-converting ad creatives. You will be expected to identify trends and insights to efficiently allocate budget and resources. Forecasting product demand based on marketing data, sales trends, and campaign performance will be part of your role. Collaborating with supply chain and inventory teams to assign stocks efficiently across platforms and ensure optimal sell-through will be necessary. Monitoring inventory levels and adjusting marketing strategies to support stock movement and avoid overstock or stockouts will also be on your agenda. Your insights and tactics will be crucial in reducing return rates and developing strategies to decrease the Cash on Delivery (COD) ratio while increasing the share of online/prepaid transactions. Staying up-to-date with the latest trends and best practices in e-commerce and digital marketing will be expected from you. Qualifications for this role include 3-4 years of hands-on experience in performance marketing, preferably in an e-commerce or D2C environment. Proven success in managing campaigns across Meta, Google Ads, etc. is crucial. Strong analytical capabilities and proficiency in tools such as Google Analytics, Meta Ads, Excel, and Looker Studio are required. You should be able to interpret data and make data-driven, creative, and budget decisions. Familiarity with A/B testing, landing page performance, and conversion funnel analysis is necessary. Strong communication skills and the ability to work cross-functionally in fast-paced environments are also important. This is a full-time position with a day shift schedule. The work location is in person. Application Question(s): Are you an immediate joinee ,

As the Head of Retail Planning, you will play a vital role in leading the retail planning function to enhance sales growth, optimize inventory, and increase profitability across all retail channels. Your primary responsibility will involve crafting and executing strategic sales and inventory plans, alongside forecasting demand. It is essential to foster strong collaboration with merchandising, supply chain, and finance teams to ensure that these plans are in alignment with the overarching business objectives. Your key responsibilities will include: Leading and supervising the retail planning team to deliver precise sales forecasts and inventory plans. Implementing OTB (Open-to-Buy) planning strategies to effectively manage stock levels, minimize markdowns, and boost sell-through rates. Working closely with merchandising, buying, supply chain, and marketing departments to synchronize inventory with sales and promotional strategies. Utilizing historical sales data, market trends, and customer insights to enhance forecasting accuracy. Monitoring and assessing key performance indicators (KPIs) like sales targets, stock turn, sell-through, and gross margin. Supervising inventory replenishment procedures and ensuring timely allocation of stock across retail outlets and channels. Providing regular reports and insights to senior management to support decision-making processes. Managing budgets and financial planning pertaining to retail inventory and sales. Driving continuous improvement initiatives to optimize planning tools, processes, and systems. Mentoring and developing the planning team members to enhance their capabilities and performance. Your role will be instrumental in shaping the success of the retail planning function, and your strategic contributions will directly impact the company's overall performance and profitability.,

Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Manager, CMD, Billing, Cash apps Responsibilities Lead and manage a multi-functional OTC team covering Billing, Cash Application, Customer Master Data (CMD), and Collections (including Spanish language AR). Oversee day-to-day operations , ensuring all SLAs, KPIs, and compliance requirements are met across all sub-processes. Monitor team performance, conduct regular coaching, mentoring, and skill development sessions , and provide structured feedback. Act as a subject matter expert for Billing, Cash Application, CMD, and Collections processes, including AR management, reconciliations, write-offs, order management, and cash forecasting. Drive process improvements, automation initiatives, and standardization across all OTC functions to enhance efficiency and accuracy. Ensure high-quality month-end and quarter-end close activities , including billing cut-offs, reconciliations, reporting, and governance documentation. Manage customer escalations, disputes, and complex issue resolutions , ensuring customer satisfaction and timely communication. Oversee audit readiness and compliance with SOX, treasury, and statutory regulations liaise with internal and external auditors. Collaborate with cross-functional teams (Finance, Project Management, Delivery, Collections, Sales) to ensure smooth end-to-end OTC operations. Develop and implement strategies for AR optimization, DSO reduction, and debt recovery , including managing bad debt, settlements, and refunds. Track and analyze operational metrics , generate dashboards/MIS reports for senior management, and recommend actions based on insights. Take ownership of team development , succession planning, and knowledge transfer initiatives ensure smooth onboarding of new team members. Represent the team in global/regional projects, UAT, and system enhancement initiatives , ensuring effective adoption and alignment with business objectives. Champion a culture of continuous improvement, accountability, and customer-centricity within the team. Qualifications Minimum qualifications B.Com graduation (MBA - Finance preferred) Bachelor's degree in finance, Accounting, Business Administration, or a related field Master's degree or professional certifications preferred. Prior experience in Order-to-Cash (OTC) operations, with proven exposure to Billing, Cash Application, Customer Master Data (CMD), and Collections, including Spanish language AR/Collections where applicable. Strong leadership and people management skills, with experience in coaching, mentoring, and team development for multi-functional OTC teams. Advanced proficiency in ERP systems (SAP, Oracle, D365, Navision, or equivalent) and collections/billing tools (Salesforce, Dunning systems). In-depth knowledge of Accounts Receivable, Billing, Cash Application, Customer Master Data, Order Management, Write-offs, and Treasury operations. Expertise in AR optimization, DSO management, bad debt recovery, and cash forecasting. Strong understanding of compliance, SOX, audit standards, and statutory regulations. Advanced Excel, reporting, dashboard creation, and data analytics skills, including KPI monitoring and process improvement analysis. Excellent communication, negotiation, and presentation skills, including handling escalations with internal and external stakeholders. Experience in process improvement, standardization, automation initiatives, and UAT/system enhancements at team or regional level. Ability to drive SLA/KPI adherence, operational efficiency, and high-quality month-end/quarter-end closing activities. Strong problem-solving, strategic thinking, and decision-making skills for complex operational and customer issues. Track record of collaborating across business units and regions, ensuring alignment of OTC operations with organizational strategy. Experience in mentoring, succession planning, and knowledge transfer to ensure smooth team transitions and capability building. Change management and stakeholder management skills to lead global or regional projects successfully. Preferred qualifications Excellent Interpersonal Skills Proficient in MS Office applications, especially in MS excel SAP knowledge and experience in generating reports from SAP would be an added advantage Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Role & responsibilities: Monitor, track, and analyze key performance indicators (KPIs) across multiple operational functions Generate regular performance dashboards and reports for leadership Identify performance gaps, root causes, and recommend improvement strategies Collaborate with cross-functional teams to align KPIs with business objectives Automate and streamline reporting processes where possible Support operations strategy with data-driven insights Preferred candidate profile: 35 years of experience in KPI analysis, operations management, or business analytics Strong proficiency in Excel, Power BI/Tableau, SQL is a plus Excellent analytical skills with attention to detail Strong communication and stakeholder management abilities A mindset focused on continuous improvement and efficiency

As a Business Analyst Trainee at our company located in Vimanagar, Pune, you will play a crucial role in collaborating with Product Managers, Engineers, Designers, and Business Stakeholders to provide valuable insights that drive product decisions and foster business growth. Your keen analytical skills and attention to detail will be pivotal in analyzing data, spotting trends, and enhancing user experience and product performance. Additionally, you will be involved in supporting project governance, reporting, and process improvement initiatives within our Project Management Office (PMO). Your responsibilities will include tracking and monitoring the progress of various projects and programs throughout the organization, creating and maintaining PMO dashboards, reports, and executive summaries, facilitating project and program governance through meeting coordination and documentation, aiding in resource planning and allocation reporting, ensuring project compliance with internal standards, regulatory requirements, and KPIs, collaborating with stakeholders to formulate the product backlog, translating business and customer needs into comprehensive user stories and acceptance criteria, and actively participating in agile ceremonies such as sprint planning, stand-ups, reviews, and retrospectives. To excel in this role, you should possess a Bachelor's degree in computer science, Business, Engineering, or a related field, or be a final year Engineering or Management student. As a fresher, you should demonstrate a strong inclination towards analytics, project management, and agile methodologies. Previous experience in a startup environment or medium-sized organization will be advantageous. If you are a highly motivated individual with a passion for data analysis, product management, and process optimization, we encourage you to join our dynamic team as a Business Analyst Trainee and contribute towards our collective success.,

You are a data-driven Media Buyer with a minimum of 2 years of experience in native advertising platforms such as Taboola, Outbrain, and MGID. Joining our performance marketing team, you will be responsible for developing and implementing native advertising strategies, conducting market research, and managing campaigns to drive quality traffic, engagement, and conversions. Your key responsibilities include optimizing campaigns across native platforms, monitoring KPIs such as CTR, CPC, CPA, and ROI, running A/B tests on creatives and landing pages, maintaining budgets for maximum ROAS, analyzing performance data, and collaborating with creative, product, and sales teams. You will also be required to coordinate with platform account managers for optimization insights. To excel in this role, you must have a proven track record in performance-driven native campaigns, knowledge of tracking integrations (pixels, UTMs), a creative sense for native ad content, and strong budget management skills. A Bachelor's degree in Marketing or a related field (or equivalent experience) is required. Nice-to-have qualifications include experience with international campaigns, affiliate marketing, content arbitrage, and landing page tools. If you meet the above requirements and are interested in this opportunity, please send your resume to contact@indixital.com.,

As a Facebook Ad Manager, you will be responsible for driving digital advertising campaigns for our restaurant and nightclub on Facebook, Instagram, and Google My Business (GMB). Your primary focus will be on developing and executing data-driven ad strategies in collaboration with the social media team to ensure alignment with brand objectives. Your key responsibilities will include planning, executing, and optimizing ad campaigns across various platforms. You will conduct A/B testing, monitor important KPIs such as CTR, CPC, and ROAS, and work closely with the creative team to produce impactful visuals and copy. Tracking and analyzing performance to provide actionable insights and regular reports will also be a crucial part of your role. Effective management of ad budgets to maximize ROI and staying updated on social media advertising trends, algorithms, and platform policies will contribute to your success in this role. To excel in this position, you should have proven experience in managing Facebook and Instagram Ads, along with familiarity with GMB ad tools and analytics platforms. Strong analytical skills and the ability to interpret data effectively are essential. Excellent organization, communication, and team collaboration skills will also be beneficial in fulfilling your responsibilities. Success in this role will be measured by improved ad performance metrics such as CTR, ROAS, and conversion rates, effective budget utilization, and ROI maximization. Increasing footfall and engagement through ad-driven visibility and timely execution of campaigns with consistent results are also key performance indicators for this position. If you are a proactive professional passionate about digital advertising and delivering measurable growth for a high-energy dining and nightlife brand, this role is perfect for you. This is a full-time position with health insurance benefits, day shift schedule, and an in-person work location.,

FlixBus is a leading global tech mobility provider, committed to providing cost-effective and sustainable travel solutions. As we expand our operations in North India, a rapidly growing bus market, we are seeking a motivated and dynamic Junior Regional Operations Manager specializing in Ground Management, Process Design, and Analytics to drive operational excellence. This role, based in Gurugram, presents a thrilling opportunity to contribute significantly to the seamless execution of our ground operational processes, data analysis, and vendor management. Your primary responsibilities will include managing a team of Operations Associates on the ground, overseeing daily tasks efficiently, and ensuring operational success. You will establish and maintain strong relationships with bus stations and operators, promoting collaboration and smooth operations. Conducting audits, gathering stakeholders" feedback to ensure compliance with safety regulations, and operational standards will also be part of your role. Monitoring and enhancing operational KPIs, ensuring adherence to processes and standards, and identifying and addressing risks are crucial aspects of the position. Additionally, you will be accountable for identifying and establishing stations across the region, collaborating closely with the Network Planning & Operations team. Monitoring and analyzing KPIs for stations, including punctuality, service quality, accessibility, and compliance, and working on customer satisfaction initiatives to enhance the station experience are key responsibilities. To qualify for this role, you should possess a Bachelor's degree in business, engineering, or a related field, along with 2-6 years of experience in operations management, preferably within rapidly growing startups in transportation, logistics, mobility, or delivery sectors. Experience in managing and training ground teams and designing operational processes is advantageous. Strong analytical skills, resilience in high-pressure environments, attention to detail, proactive problem-solving skills, and a customer-oriented approach are essential qualities. Being organized, autonomous, and having a passion for travel are also desired traits. At FlixBus, you will have the opportunity to make an impact by contributing your innovative ideas and enjoying autonomy in bringing them to life. We offer flexible working hours, allowing you to organize your schedule and work from anywhere for up to 30 days. With free Flix rides and discounted fares for friends and family, you can indulge your passion for travel. Our diverse FlixTeam collaborates in a multicultural environment, fostering mutual support and growth. Committed to long-term sustainability, we prioritize green technologies and offset CO2 emissions from business travel. Your well-being is important to us, reflected in competitive paid time off, mental health support, and comprehensive health insurance for you and your family. If you are ready to be part of our journey to redefine mobility, apply now and join us in shaping the future of travel. We value diverse skills and experiences, so even if you do not meet all the requirements, we encourage you to apply. #LI-Hybrid About FlixBus: FlixBus is a global mobility provider headquartered in Europe and the United States. Since 2013, we have revolutionized travel for millions of people, offering convenient, affordable, and eco-friendly transportation options. Through our innovative business model and technology, we have built one of the world's largest long-distance mobility networks, with a commitment to continued growth and sustainability.,

You are a dynamic and growth-oriented Chief Executive Officer (CEO) being sought to lead FASTA PIZZA, a Quick Service Restaurants (QSR) company with a focus on expanding B2B partnerships and venturing into international markets. Your primary role will involve spearheading strategic planning, operational excellence, and driving profitable growth in both domestic and export channels. Your responsibilities will include designing and implementing growth strategies for QSR outlets, institutional clients, and export markets. You will be tasked with identifying new business models such as franchising, co-branding, and cloud kitchens, as well as expanding presence in lucrative international markets. Moreover, as the CEO, you will be responsible for establishing strategic partnerships with corporate clients, aggregators, and foodservice operators, managing global distributor and supply chain networks, and ensuring product standardization and scalability for exports. In terms of operational oversight, your role will encompass supervising store operations, supply chain management, kitchen productivity, and enhancing customer experience. You will drive the implementation of Standard Operating Procedures (SOPs) to maintain consistency, quality, and efficiency across all outlets and export units, while leveraging technology for kitchen operations, order management, and analytics. Financially, you will have complete P&L responsibility, oversee budgeting, and capital planning, monitoring key performance indicators (KPIs) such as costs, margins, customer retention, store performance, and export volume. Reporting progress, risks, and opportunities to the board and management will also be a crucial aspect of your role. Furthermore, you will be required to build and lead a high-performance leadership team spanning operations, marketing, and supply chain functions, fostering a results-driven, customer-centric culture that prioritizes innovation and speed. The ideal candidate for this position should possess 10+ years of experience in senior leadership roles within the QSR, food retail, or FMCG industry, with a proven track record in B2B foodservice and/or food exports. Strong commercial acumen, experience in scaling operations, and expanding markets, as well as familiarity with franchise or multi-unit models are essential. A Bachelor's degree is required, while an MBA or equivalent qualification is preferred. Preferred attributes include a strong industry network encompassing aggregators, institutional buyers, and export agents, knowledge of food regulations and compliance on both local and global levels, and experience in driving digital transformation, such as POS, CRM, and delivery integration.,

You will be joining Light Tree Ventures, a company specializing in Research, Development, and Manufacturing of LED Light Therapy products for beauty and health. With offices across multiple countries, our headquarters is located in Rijswijk. As the Purchasing Manager, you will play a crucial role in overseeing the procurement process, developing sourcing strategies, negotiating with vendors, and ensuring the timely supply of quality materials and services to meet the organization's needs. Your responsibilities will focus on ensuring cost-effectiveness, quality, and compliance with company and regulatory policies. Key Responsibilities - Develop and implement effective procurement strategies and policies. - Manage end-to-end purchasing operations, including vendor selection, price negotiation, and order management. - Monitor inventory levels and forecast procurement needs based on production and sales planning. - Identify and evaluate suppliers, conduct market research, and maintain supplier relationships. - Ensure timely procurement of materials, supplies, equipment, and services. - Negotiate contracts and agreements with suppliers to secure favorable terms. - Establish and monitor KPIs to track purchasing performance and cost savings. - Ensure compliance with company policies, quality standards, and regulatory requirements. - Collaborate with finance, production, logistics, and quality departments for smooth workflow. - Resolve supplier issues, delivery delays, and non-conformance cases. - Prepare monthly reports on purchasing trends, costs, and supplier performance. Your skillset should include: - A Bachelor's Degree in an engineering or business administration-related study. - At least 5 years of experience as a project manager. - Good Communication Skills. - Excellent written and verbal communication skills. What we offer: - A highly motivated, young, and hardworking team. - A fast-growing company with ample opportunities for personal development. - Exciting products and international clients to collaborate with. - Competitive salary, holiday allowance, and vacation days. - Your work contributes to the health of the general public. - Opportunities to travel the world.,

Planning & executing multi-location health screening camps,leading field operations, managing MIS,KPIs, developing project proposals & reports,ensuring clinical & regulatory compliance,strategic partnerships & driving healthcare advocacy initiatives.Responsibilities: Planning & Execution of Multi-Location Health Screening Camps: Develop detailed project plans, timelines, and budgets for health camps across various geographical locations. Oversee all logistical aspects, including site selection, equipment procurement, participant registration, and resource allocation (medical staff, volunteers, supplies). Coordinate with internal teams and external partners to ensure seamless execution of camp activities. Identify potential challenges and develop contingency plans to ensure smooth operations. Leading Field Operations: Provide strong on-site leadership and supervision during health camps, ensuring adherence to protocols and schedules. Manage and motivate ground teams, including medical professionals, support staff, and volunteers. Ensure efficient workflow, patient flow, and resource utilization at each camp location. Address operational issues and emergencies effectively and promptly. Managing MIS (Management Information System) & KPIs (Key Performance Indicators): Design, implement, and maintain robust MIS for capturing essential data from health camps (e.g., number of screenings, types of tests, demographics, outcomes). Monitor and analyze key performance indicators (KPIs) to assess camp effectiveness, reach, and impact. Generate regular data-driven reports for internal stakeholders and external partners, highlighting achievements and areas for improvement. Ensure data accuracy, integrity, and confidentiality. Developing Project Proposals & Reports: Prepare comprehensive project proposals for potential health camp initiatives, including scope, objectives, methodology, budget, and expected outcomes. Draft detailed post-camp reports, impact assessments, and progress reports for donors, partners, and internal review. Present project findings and recommendations to management and stakeholders. Ensuring Clinical & Regulatory Compliance: Work closely with medical teams to ensure all health screening activities adhere to clinical best practices and quality standards. Stay updated on relevant healthcare regulations, guidelines, and ethical considerations (e.g., medical waste disposal, data privacy like HIPAA if applicable, local health department guidelines). Ensure all necessary permits, licenses, and approvals are secured for camp operations. Implement and monitor compliance protocols to mitigate risks. Strategic Partnerships & Stakeholder Management: Identify, cultivate, and maintain strong relationships with key stakeholders, including local government bodies, community leaders, NGOs, corporate CSR teams, and healthcare providers. Collaborate with partners to leverage resources, expand reach, and enhance the impact of health camps. Represent the organization in meetings and forums related to community health. Driving Healthcare Advocacy Initiatives: Integrate health education and awareness components into camp activities. Support and contribute to broader healthcare advocacy campaigns by providing data, insights, and field-level experiences. Identify community health needs and gaps, contributing to the development of new programs.

Position Overview The Customer Service & Brand Engagement Team Lead will oversee the daily operations of ZURUs Customer Service, Influencer Coordination, and Social Media teams based in India. This role focuses on ensuring the team is hitting KPIs, maintaining service quality, and fostering seamless collaboration with the New Zealand-based Brand Engagement team. The position is people-management heavy, ensuring efficient scheduling, leave management, and performance oversight. Roles & Responsibilities Team Leadership & People Management Lead and manage the India-based Customer Service, Influencer, social and Claims team members. Oversee workload distribution to ensure KPI achievement across all verticals. Approve and manage annual leave, shift scheduling, and roster planning to maintain optimal coverage. Monitor and report on individual and team performance metrics. KPI & Performance Management Ensure all Customer Service, Content Scheduling, Influencer Research and Claims SLAs are met or exceeded. Track and report on consumer feedback, VOCs, influencer/creator management, social media management monthly. Provide feedback and coaching to team members where required (operational, not strategic). Cross-Regional Collaboration Act as the primary operational link between the India-based team and the New Zealand Brand Engagement team. Share regular progress updates, performance reports, and escalations with the NZ team. Support NZ-based leads in implementing strategies and process improvements. Operational Excellence Ensure adherence to existing SOPs, workflows, and escalation processes. Flag any operational issues, gaps, or resourcing concerns to the NZ team and Indian HR. Coordinate with NZ stakeholders to align on priorities and capacity planning. Skills & Experience 3+ years Proven team leadership experience in a customer service, claims, or influencer coordination environment. Strong organisational skills with the ability to manage multiple priorities and schedules. Excellent communication skills, including cross-cultural collaboration. Proficient in KPI tracking, reporting, and operational problem-solving. Strong interpersonal skills with the ability to build team morale and accountability. Ability to work in a fast-paced, global business environment.

As a key member of the operations leadership team, you will be responsible for leading, mentoring, and coaching a diverse team of production supervisors to drive performance, accountability, and engagement. Your role will involve fostering a positive work environment centered around teamwork, open communication, and continuous learning. Setting clear production goals and creating plans to achieve them will be essential, along with effectively communicating expectations to partners to ensure alignment with business objectives. You will play a crucial role in coordinating cross-functional collaboration between departments to streamline production processes, including quality, sanitation, R&D, supply chain, distribution, and Human Resources. Organizing and leading regular team meetings to address safety, performance, key performance indicators, and production challenges or opportunities will be part of your day-to-day responsibilities. Championing a culture of food safety and quality throughout the plant will be paramount, with a focus on compliance with regulatory standards such as Senasica, COFEPRIS, FDA, and others. Monitoring production metrics and key performance indicators related to efficiency, safety, and partner performance will also be a key aspect of your role. You will be expected to identify and communicate customer requirements, ensuring that orders are scheduled in a timely manner while considering production efficiencies. Additionally, identifying potential capital improvements, managing capital projects, and leading change initiatives to introduce new technology or processes that enhance overall performance will be part of your responsibilities. Encouraging a culture of continuous improvement by involving team members in problem-solving and process optimization initiatives will be crucial. Tracking and maintaining control of variable and fixed budgets will also be a key part of your role. Key Ingredients for success in this role include a Bachelor's degree in Food/Dairy Science, Agriculture, Business Engineering, Industrial Engineering, Finance, Supply Chain, or a related field. A minimum of 2 years of experience as a Production Supervisor or equivalent is required. Strong communication skills, both written and verbal, are essential, along with the ability to influence others effectively. We are looking for proactive partners who are self-accountable, focus on solutions, and have a continuous desire to learn, grow, and improve themselves and their roles. The ability to collaborate with partners from diverse backgrounds and foster a culture of dignity and respect will be critical, along with the capacity to lead through change and drive organizational growth. Some travel may be required, up to 5% on an annual basis. The ability to handle stressful situations in a calm manner and proficiency in PC skills, including Microsoft Office (Word, Excel, PowerPoint), for presenting the factory in a professional manner will also be essential for success in this role.,

MetaMorph, a 360 HR Advisory firm incubated within Blume Ventures, is dedicated to assisting startups in scaling, evolving, and growing. With a track record of helping over 220 startups and facilitating multiple hires, we offer a platform that caters to their needs and aspirations. Our client, a direct-to-consumer (D2C) mattress brand, is committed to delivering high-quality, cost-effective mattresses and sleep solutions through online sales by eliminating intermediaries. As the Customer Support Team Leader, you will be responsible for overseeing and guiding the entire customer support team to achieve and sustain top-tier performance. Your role will involve developing and executing customer support strategies aimed at enhancing satisfaction levels and fostering customer loyalty. Additionally, you will be required to monitor key performance indicators (KPIs), pinpoint bottlenecks, and optimize processes for improved outcomes. Handling escalations promptly and empathetically, collaborating with various departments to address recurring issues, and enhancing the overall customer journey will be crucial aspects of your role. Moreover, implementing efficient tools and training programs to elevate team productivity and enhance customer experiences will be part of your responsibilities. Providing regular reports on support metrics and spearheading continuous improvement initiatives will also be integral to your role. To qualify for this position, you should possess 5-10 years of experience in customer service leadership, preferably within a reputable D2C brand. Demonstrated expertise in managing and expanding large teams, along with strong analytical, operational, and communication skills, is essential. A customer-centric approach, a genuine passion for delivering exceptional service, and an inclination towards reading customer reviews for enjoyment are desirable traits. Moreover, experience in overseeing sizable teams with a focus on quality and performance, a data-driven mindset, a customer-centric outlook, and adept communication skills to transform criticisms into commendations are highly valued. Being composed under pressure, swift in responses, and proactive in addressing issues before they are noticed are qualities that we look for in potential candidates.,

Control Tower will oversee real-time warehouse and logistics monitoring, ensuring SLA adherence, automation, and issue resolution. Proficient in Python, Power BI, and Excel, they will optimize inventory, order processing, and delivery performance. Required Candidate profile Proficient in Python, Power BI, and Excel, with 4+ years in analytics or operations monitoring. Strong in data visualization, reporting, and process optimization. Supply chain experience is a must.

Job description Location: Thane Desired Profile: Strong leadership and organizational skills with a proactive approach to problem-solving. Excellent communication and interpersonal abilities. Proven experience in team management and operational oversight. Ability to handle parent interactions and ensure a smooth admission process. Experience in the education sector or similar service-oriented environments is preferred. Job Description: Oversee the overall functioning of the branch, including administrative, operational, and team-related activities. Supervise and support the Team Leader and admission counselors to ensure high conversion rates and customer satisfaction. Handle high-level parent interactions and ensure timely resolution of inquiries or concerns. Monitor branch performance against targets and implement strategies to drive enrollment growth. Ensure all internal processes and policies are followed consistently for a smooth admission experience. Conduct regular training sessions and performance reviews to build a high-performing, motivated team. Act as the main point of contact between the branch and the management/head office. Job Types: Full-time, Permanent Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person *Speak with the employer* +91 9920430073

Role & responsibilities - Manage production schedules and machining center operations (MCT, milling, etc.) - Issue work orders and monitor production progress - Read 2D/3D drawings and create CAM (NC programs) - Oversee machining quality, delivery timelines, productivity, and equipment utilization - Lead local operators with hands-on technical support and task delegation - Manage operator shifts and work schedules - Communicate with related departments and HQ in Korea - Prepare reports and documentation on production, quality, and equipment operation Preferred candidate profile - Approximately 10 years of hands-on experience in machining (CNC, MCT, milling, lathe, etc.) - Strong understanding of machining processes and CAM/drawing interpretation - Proven experience managing and supervising shop floor personnel - Proficient in analyzing production and quality KPIs and preparing reports (Excel, PPT) - Familiarity with ERP or MES systems - Experience in automation or inspection equipment industry - Experience using SAP, MES, or similar systems - Background in quality control or process improvement projects - Strong leadership and collaboration skills

We are seeking a detail-oriented and proactive Quality Analyst to join our Customer Service team. The Quality Analyst will monitor and evaluate customer interactions to ensure service quality and compliance with company standards, identify areas for improvement, and provide actionable feedback to enhance overall customer experience. Role & Responsibilities: Monitor and evaluate inbound and outbound calls for quality, compliance, and adherence to company policies and procedures. Analyze call recordings and customer interactions to assess agent performance. Provide timely and constructive feedback to agents to improve call quality and customer satisfaction. Develop and maintain quality assurance documentation including scorecards, reports, and performance metrics. To identify training needs based on quality trends. Track key performance indicators (KPIs) and prepare regular reports for management. Participate in root cause analysis of quality issues and recommend corrective actions. Ensure compliance with regulatory requirements and company standards during calls. Support continuous improvement initiatives to enhance customer service delivery. Qualification: Bachelors degree in Business, Communications, or a related field preferred. Key Area: 1. Proven experience (2+ years) as a Quality Analyst or similar role in a call center environment. 2. Strong understanding of call center operations and customer service best practices. 3. Excellent analytical and problem-solving skills. 4. Strong attention to detail and ability to maintain accuracy. 5. Effective communication and interpersonal skills. 6. Proficient in MS Office (Excel, Word, PowerPoint) and quality monitoring tools. 7. Ability to work under pressure and meet deadlines. 8. Should be good both Hindi and English

1.Role & responsibilities 1.Verify BOM with drawings prior to commencement of the project Prepare daily & Weekly production plan 2.Align Production plan with Material and Quality plan. 3.Conduct weekly reviews on progress of the work with all local vendors. 4.Workman and executive staff in production are properly trained. 5.Prepare the equipment for Pre FAT / FAT and comply with all the deviations pointed by QC/Client. Ensure no rework at shop floor. 6.Vendor Kickoff with Timelines. 7.Prepare report of rate finalization of contractors. Delegate job to contractors and local vendors in accordance with job schedule. 8.To develop manufacturing practices and fixtures to increase productivity. ISO Documentation 9.Timely issue of work orders to sub contrators .Regular evalation of Vendor performance to increase productivity 10.Prepare and maintain Manufacturing Start Date and Completion date with detail manufacturing activity plan for every project. Review and check quality reports. 11.Weekly allocation of materials is carried out. Ensure timely dispatch of the material to local vendors. 12.Ensure material used for a project is approved by the QC dept. Execute FAT. Ensure hospitality to visitors on shop floor. Prepare the equipment for dispatch and maintain associated records. Prepared accurate packing list and compliance of Dispatch Checklist. Co-ordinate with installation team to ensure timely completion and hand over of sites Co-ordinate with design department for improvement to bring down MTTR. Coordinate with Local vendors for timely completion of the planned activities. Coordinate with QC for timely completion of stage wise inspection. Housekeeping of the shop floor Preferred candidate profile

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Manya 95224 65846 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Leader Exp.in Social Media /email process / Chat Process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people