95 Kpi Monitoring Jobs - Page 3

Design, implement, and manage the Performance Management System in alignment with organizational goals. Develop and update performance appraisal frameworks .Collaborate with department heads to define KPIs and performance metrics for various roles.

Role & responsibilities 1. Identification & selection of 3 PL Service provider / Custom House Agent 2. Monitoring International freight trend. 3. Optimization of International freight by 100% capacity utilization of containers. 4. Optimization of transit time working. 5. Monitoring & reporting of KPIs of 3 PL Service Providers. 6. Benchmarking sea/Ocean/ Air freight as per Industry. 7. Negotiation of sea/Ocean/ Air freight. (Spot, short & Long term contracting). 8. Service provider freight bill processing. 9. Ensure service providers timely freight payment & reconciliation, processes freight claim & custom complaints. 10.Should have vast knowledge on End-to-End Export & Import documentation, Pl, Pre shipment / Post shipment invoicing & packaging list, Bill of Lading, Certificate of origin. Preferred candidate profile Perks and benefits

At least 8 years of experience into BPO/Customer service industry 3 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) HR Yojita Connect on 9713451996 Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

Core Deliverables: Prepare audit reports as per the IA methodology and reporting standards. Weekly Task Status Updates; Provide clear, concise summaries of ongoing audit activities, including fieldwork progress, documentation status, and emerging findings. Follow-Up Status Monitoring; Track the implementation of audit recommendations and report on the status of action plans agreed with business units. Weekly/Monthly Planning and Priorities; Share a forward-looking view of the audit schedule highlighting planned activities such as walkthroughs, testing, interviews, and reporting timelines. Issue Escalation Risk Alerts; proactively identify and escalate delays, bottlenecks, emerging risks, or resource gaps that could impact audit delivery. Stakeholder Coordination Summary; Maintain a summary of coordination efforts with other departments such as Finance, Operations, and Compliance, including updates on dependencies or shared initiatives. 1. Internal Audit Execution and Oversight: Support the execution of internal audit engagements across financial, operational, and compliance areas. Perform detailed testing and analysis of processes and controls, documenting findings and assisting in the formulation of clear, actionable recommendations to improve control effectiveness and operational efficiency. 2. Policy, Procedure, and Process Review: Assist in the review of organizational policies and procedures to ensure consistency with internal controls and regulatory requirements. Participate in process walkthroughs and control validations to identify design and operational deficiencies. 3. KPI Monitoring and Performance Reporting: Monitor audit performance indicators to track progress against the audit plan and ensure timely delivery of audits. Contribute to the development and refinement of internal audit KPIs, promoting accountability and continuous improvement within the audit team. 4. Ad-Hoc Reviews and Management Requests: Conduct special audits, investigations, or reviews as requested by senior management (including MD/CM office), ensuring the delivery of accurate and timely insights. Assist in handling urgent or sensitive reviews requiring discretion and a focused audit approach. 5. Governance, Risk, and Compliance Support: Ensure that audit activities comply with internal policies, professional standards, and applicable regulations. Collaborate with internal teams to identify emerging risks and assist in evaluating the adequacy of mitigation strategies. 6. Audit Process Improvement and Methodology Support: Recommend improvements to audit tools, templates, and methodologies to ensure consistency and effectiveness across engagements. Stay updated on industry trends and internal audit best practices to contribute to the evolution of the departments approach and practices.

Role & responsibilities 1. Oversee the end-to-end delivery of IT Products, ensuring SLAs and KPIs are met. 2. Act as the primary point of contact for clients, addressing service-related concerns and escalations. 3. Ensure high-quality service standards by implementing best practices and process improvements 4. Develop and maintain strong relationships with clients, understanding their needs and expectations. 5. Conduct regular service reviews and feedback sessions with stakeholders. 6. Drive customer satisfaction through proactive engagement and issue resolution. 7. Monitor and analyse service performance metrics, identifying areas for improvement. 8. Lead and mentor the delivery team, fostering a culture of accountability and excellence. 9. Conduct training and performance evaluations for team members. 10. Ensure resource allocation aligns with business objectives and client needs. 11. Identify opportunities for process improvements and automation. 12. Manage risks associated with service delivery and implement mitigation strategies. "Candidates with relevant experience in the IT Break Fix industry are preferred."

Role & responsibilities RAN (Radio Access Network) Engineer job description for 2G/4G/5G/NBIOT networks involves a range of responsibilities, including network performance analysis, optimization, and capacity planning. Specifically, roles may focus on 2G/4G/5G/NBIOT networks, requiring expertise in KPIs, customer interactions. Additionally, engineers may be involved in discussions with Business and Network Teams to get things done. Network Performance Monitoring and Optimization: Analyzing E2E KPIs, proposing technology improvements, and ensuring consistent performance. Capacity Planning and Management: Monitoring radio network capacity, license capacity, and spectrum utilization, and proposing upgrades. Network Troubleshooting: Identifying and resolving network issues and complaints, ensuring timely resolution and customer satisfaction. Team Collaboration: Working with other teams (e.g., circle, corporate network teams) to address network issues and improve customer satisfaction. Process Improvement: Identifying opportunities to improve efficiency, building analytics. Required Skills and Experience: Technical Knowledge: Strong understanding of 2G, 4G, and NBIOT technologies, including network protocols, architectures, and equipment. Candidate should understand the basics of 5G. Analytical Skills: Ability to analyze network performance data, identify trends, and propose solutions. Problem-Solving Skills: Ability to troubleshoot network issues, identify root causes, and implement corrective actions. Communication Skills: Ability to communicate technical information clearly and effectively to both technical and non-technical audiences.

At least 8 years of experience into BPO/Customer service industry Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Assist in the development and integration of policies. Select and implement suitable HR technology. Help establish control systems for compliance with busines methods and HR practices. Assist in KRA- KPI, Performance Review. Accessible workspace Provident fund Retention bonus Referral bonus Accidental insurance

RCM & Denial Management - Hiring for Team Lead/Manager & Sr.Manager . For Healthcare - Revenue Cycle Management & Denail Management Experienced - Team Leads, Manager & Sr.Manager, Date: 31st May'25 Experience: 2 - 13yrs. Shift: US Shift (Night Shift) Work Location: Sholinganallur , 5 Days WFO(Strictly) KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Experienc in Denials , Attrition and Shrinkage Control, Team motivation and engagement, Client calls ESSENTIAL RESPONSIBILITIES: Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to emails SKILLS AND COMPETENCIES Proficiency in Microsoft Office (Excel and PPT) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience. Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience as team leader Required relevant experience basis the roles Documents to be carried: 2 Copies of your updated resume 2 ID proof

Role & responsibilities Preferred candidate profile

Openings for Team Lead and Assistant Manager Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead / Assistant Manager for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead - Candidate should be fluent to speak in Kannada or Malayalam language. For Assistant Manager - Any south language For Team Lead/Assistant Manager - Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@hexaware.com / 7358342513

Perform technical SEO audits , Implement on-page SEO strategies. Conduct keyword research , Technical skills with SEO performance testing ,Monitored website performance , Off-page optimization techniques Location - Noida Send cv 8860047805 Unnati

We are looking for a highly skilled Group Manager with deep expertise in Property & Casualty Insurance operations, specifically in Chat/Back Office processes. This is a leadership opportunity for someone who thrives in dynamic environments, has a passion for process excellence, and has a proven record of managing large teams and driving KPIs. Your Future Employer - A leading multinational organization known for delivering customer-focused insurance solutions and operational excellence. Responsibilities - Manage day-to-day operations of a team of 80-100 employees in chat/back office P&C insurance processes. Lead and mentor a group of Assistant/Deputy Managers. Ensure delivery of SLAs, drive team performance, manage KPIs, absenteeism, and attrition. Handle escalations, conduct reviews with clients, and manage operational performance. Collaborate with HR, quality, and training functions to enhance process outcomes. Drive process transformation and improvement initiatives. Manage hiring needs and capacity planning. Be comfortable working in 24x7 rotational shifts. Requirements - Minimum 4 years of experience in general insurance or chat process. Experience in handling operations with 70+ employees. External certification in P&C/General Insurance is a plus. Strong leadership and stakeholder management skills. Excellent communication, problem-solving, and people management skills. Graduate degree is a must. What is in it for you - Opportunity to lead a large operations team in a high-growth environment. Engage with global stakeholders and gain cross-functional exposure. Be at the forefront of process transformation in the insurance domain. Reach us: If you think this role aligns with your career aspirations, kindly write to me at vasu.joshi@crescendogroup.in with your updated CV for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords: Operations Manager Jobs, P&C Insurance, Chat Process, Back Office Insurance, General Insurance Careers, Insurance Process Management, Insurance Team Leader Jobs, Pune Jobs, Insurance Escalation Handling, BPO, BPM, US Process, US Insurance.

Role & responsibilities : Achieve store sales targets and key performance indicators (KPIs) Deliver exceptional customer service and ensure customer satisfaction Supervise, coach, and motivate store staff to perform effectively Ensure visual merchandising and store presentation are in line with brand guidelines Manage stock levels, inventory control, and timely replenishment Monitor and optimize store expenses and profitability Maintain compliance with all operational policies and procedures Handle customer queries, complaints, and feedback effectively Prepare regular reports on sales, staff performance, and operations Ensure a safe, clean, and organized store environment. Preferred candidate profile : Graduate degree preferred with 4+ years of retail experience Strong leadership and team management skills Excellent communication and interpersonal abilities Sales-driven with a customer-first mindset Good understanding of inventory and operations management Ability to handle pressure and problem-solve on the go

We at Credgenics, are actively seeking dynamic and experienced Team Leaders for our Collections team. If you have a proven track record with minimum 3+ years of experience in collections, specifically within the banking sector, you can share your candidature/apply with us. Role & responsibilities Manage & motivate team of 20 operators. Manage the Collection process for assigned campagin(s) Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. Conducting team meetings, pre/post/mid shifts. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. Attrition , Shrinkage, roster management. Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Any Graduate 3+ years of hands-on experience in collections within the banking domain and 1+ Year experience as Team Leader on papers. Good Excel Skills Must have exposure to call center environment. for eg- Shrinkage Attrition Quality Feedback and coaching (PIP) KEPT% KEPT/FTE Perks and benefits Competitive salary commensurate with experience. Lucrative perks and additional incentives. Collaborative and growth-oriented work environment. Join us at Credgenics and be part of a dynamic team that values excellence and innovation in the collections domain. Apply now and take your career to new heights!

Develop business of Company's range of products in the assigned territory-south and increase market share Generate business & build a strong biz associate network and Sell products by establishing contact and developing relationships with customers Required Candidate profile Maintain professional relationships with customers within assign area & ensure achievement of all revenue goals for profitability in sales Develop and implement various sales prog to facilitate sales

Role & responsibilities: 1.Responsible for Budget & forecast Preparation & Budgetary Control - Analysis Actual, Budget, Forecast 2.Responsible for monthly MIS & Analysis Actual, Budget, Forecast. Various reconciliation 3.Responsible for Fixed Asset Accounting, Inventory management & controlling. 4.Responsible for Cost saving project tracking. 5.Responsible for Statutory compliance - Direct Tax, Indirect Tax, others. 6.Responsible for Pricing Control (Purchase & Sales], Material reconciliation - Inward Vs Outward 7.Responsible for tracking of Operation KPI. 8.Responsible for Product/Customer wise Profitability, Margin analysis/Contribution analysis. 9.Responsible for Statutory Audit, Internal Audit, GST Audit. 10.Responsible for day-to-day Finance transactions - AR, AP, Bank Reco. & others.

Must have 1-3 years of experience as a Soft Skill Trainer in BPO Must have excellent communication skills Experience in E-commerce account will be added advantage Should be a TTT-certified trainer should be fluent in English and Hindi Call-7697428237

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in Kannada language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

RCM & Denial Management - Hiring for Team Lead/Manager & Sr.Manager . For Healthcare - Revenue Cycle Management & Denail Management Experienced - Team Leads, Manager & Sr.Manager, Venue: HCLTech , AMB6, No. 8, M T H Road, AMB 6, Ambattur Industrial Estate, Ambattur, Chennai - 600058, Tamil Nadu, India. Date: 27th May'25 Experience: 6 - 13yrs. Shift: US Shift (Night Shift) Work Location: Sholinganallur , 5 Days WFO(Strictly) KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Experienc in Denials , Attrition and Shrinkage Control, Team motivation and engagement, Client calls ESSENTIAL RESPONSIBILITIES: Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to emails SKILLS AND COMPETENCIES Proficiency in Microsoft Office (Excel and PPT) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience. Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience as team leader Required relevant experience basis the roles Documents to be carried: 2 Copies of your updated resume 2 ID proof

Exclusive Walkin Drive - US Health care - Team Lead Date : 27th May 2025 Venue : HCL Tech, 104-8, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600076 POC : Sobiya JOB SUMMARY The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance ESSENTIAL RESPONSIBILITIES : Responsible for the day-to-day management of 15 25 front level employees Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to mails SKILLS AND COMPETENCIES Microsoft Office (Excel and PPT Preferred) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience in current role 4-6 years of overall experience

Role & responsibilities Warehouse Operations Coordination between Warehouse and HO KPI Ensuring Inventory management Warehouse coordination Manpower planning Cost Budgeting Project implementation Candidates with excellent English communication skills apply pls.

Chhattisgarh Infotech Promotion (CHiPS) Raipur, Chhattisgarh Designation: Manager (SDC) Number of Positions: 1 Position Location: Raipur Chhattisgarh Employment Type: Full Time-Contractual Responsibility Summary Chhattisgarh Infotech Promotion Society, Government of Chhattisgarh invites applications from enterprising and aspiring candidates for the position of Manager (MG-SDC). Chhattisgarh Infotech Promotion Society (CH i PS: www.chips.gov.in ) is the nodal agency and prime mover for propelling IT growth & implementation of the IT & e-Governance projects in the State of Chhattisgarh. CH i PS is involved in the end-to-end implementation of some mega IT Projects like SDC, SSDG, SWAN, GIS, e-Procurement etc. A professional approach is being adopted for the implementation of IT Projects using the services of e-governance experts and consultants from corporate and academia. ICT has the potential to significantly improve this contribution. In doing so, the Government of Chhattisgarh seeks to create an IT environment in the state wherein investments in IT are not only encouraged but actively facilitated. We aim to achieve quality and excellence in state government services to citizens, state transactions with citizens and businesses, and internal state governmental operations/functions through the strategic deployment of information technologies. The role of the Manager is to ensure that the strategic and organizational objectives as well as the values of CH i PS are put into practice. In conjunction with other members of staff they will ensure organizational growth through directing and managing operational activities to ensure they are delivered in accordance with the strategic objectives. The Manager will be responsible for overseeing project operations, project finance, helping and creating organizational and program budgets in collaboration with the JCEO and other team members, and undertaking other miscellaneous tasks as and when they arise. The post holder is responsible for ensuring organizational effectiveness by providing leadership for the organizations financial functions. They are required to work with the staff team and contribute to the development and implementation of organizational strategies, policies and practices. The Manager will plan, direct and manage the performance of all internal project operations, so as to maintain and develop organizational growth in accordance with the overall strategy. The candidate should be an outcome-oriented executive, capable of leading the creation of and energizing the institutional, human and technical capacities necessary to realize the unique and ambitious ICT agenda of the State. The candidate should fulfill the mandatory requirements listed below and should embody a rich combination of the requirements listed as desired. Mandatory Educational Qualifications : B. E./B. Tech. (IT/CS/E&T)/ MCA or M. E./M. Tech or equivalent, recognised by or under the regulations etc. of relevant regulatory body, obtained upon successful completion of studies (excluding studies in distance education mode) as a regularly enrolled student; in respect of degrees or diplomas awarded abroad, candidate should submit relevant details establishing equivalence with the above qualification, and the decision of the Selection Committee regarding the acceptability of such qualification as equivalent qualification shall be final Age : Candidate should be energetic and dynamic as the job profile would entail extensive interaction with various stakeholders and should be result-oriented. S/he should not be more than 35 years of age on the date of issue of the recruitment notice. For age-related relaxations, please refer to the Recruitment Rules. Experience At least experience of 5 years in case of Bachelors degree or 2 years in case of Masters degree; of managing software development/ IT deployment projects. The candidate must have independently handled at least 2 projects on all aspects from concept stage to implementation. They should be strong in the assessment of project needs and their resolutions, system integration, quality assurance besides handling large project teams. They should be aware of software, mobile and telecom technology tools and deployment issues. Job Description Project technology and project management for statewide governance delivery project. Overall handling of project operations & ensuring resolution of routine issues. Work with state government department to gauge and create demand of strategic solutions and fulfil the same. Must have the ability to reach out and work with senior government officials in various departments. Develop and implement project management procedures and methodologies to achieve business goals. Play a significant role in long-term planning, with the view to delivering operational excellence. Develop individual program/ project budgets. Identify project risks and recommend appropriate solutions. Manage resource assignment, work allocation and software and hardware requirements for project. Work closely with various teams and stakeholders to identify, develop, and implement opportunities to improve processes, products and/or services. Manage strategic initiatives or specific projects and ensure that operating projects are running efficiently with optimized usage of organizations resources. Should have a knowledge and experience of service delivery and project execution. Desirable / Key Skills Desirable: Leadership and teamwork: Experience of successfully building and leading a team. Analytical and conceptual ability: Demonstrated ability in analyzing IT & Mobile development scenarios, defining key performance indicators (KPIs), and the strategy for achieving them Programmatic ability: Demonstrated ability in translating KPIs and the strategy for achieving them into actionable plans and projects, executing them, and monitoring their implementation against the KPIs and project milestones. Communication skills: Proficient in both written and oral communication in English and Hindi. Key Skills: 3+ year experience as Team Lead in IT Industry, well versed in developing, managing and executing project plans. Experience in managing e-Governance domain Projects. Proven experience in handling multiple technologies. Ability to arrive at realistic development estimates, and challenge when required. Proven experience on e-Governance project preferably should have expertise. Leadership skills to coach/mentor/motivate associates. Not just project coordination, but also should be very conversant on operational issues so that he/she should provide quick and relevant solutions. Excellent verbal/written communication and interpersonal skills. Strong leadership skills with ability to exhibit and instill confidence in team members. Customer (Government) Engagement Ability to manage difficult or emotional customer situations; Respond promptly to customer needs; Respond to requests for service and assistance; Meets commitments. Strong Analytical skills with ability to scythe diverse information, Design workflows and procedures. Strong technical background, ability to understand the technical environment of various entities and if needed to suggest improvements. Good Time Management Skills APPLICATIONS ARE ACCEPTED ON OR BEFORE June 7th 2025 ONLY

1. Hiring for Senior team lead for Leading Talent Acquistion & PMS. 2. Defining KRA / KPI of each personnel with department heads. 3. Monthly KRA review and compile the result sheet monthly, 4. Exp of social and IATF audits handling Required Candidate profile 4. Quarterly / Half yearly / Yearly reviews yearly reviews to track the progress against the defined KRA’s / KPI’s. 5. Induction & onboarding, Process offer letter, appointment letter etc.