231 Kpi Monitoring Jobs - Page 8

Requirements gathering and documentation Design data solutions Create data architecture diagrams and data models Developing data pipelines for ingesting data in snowflake Data modelling based on reporting requirements Data Transformations using DBT data models Developing Insights views in snowflake Coordinate and lead user acceptance tests with various groups to ensure the quality of developed solutions Deploy data solutions to production Deliverables: Developing Analytics capability for operations dashboard and enhanced KPI monitoring for incoming quality control for JP materials fab Data Ingestion and Data transformation for Camline CDM/SQM/SAP/ETQ Developing Insight views for self-serve analytics Developing Analytics capability for SAP MDG process improvement Requirements documentation, process diagrams & documentation, code changes in system, unit testing and integration testing, production migration and stabilization activities Services: Requirements gathering and documentation Design data solutions Create data architecture diagrams and data models Developing data pipelines for ingesting data in snowflake Data modelling based on reporting requirements Data Transformations using DBT data models Developing Insights views in snowflake Coordinate and lead user acceptance tests with various groups to ensure the quality of developed solutions Deploy data solutions to production Deliverables: Developing Analytics capability for operations dashboard and enhanced KPI monitoring for incoming quality control for JP materials fab Data Ingestion and Data transformation for Camline CDM/SQM/SAP/ETQ Developing Insight views for self-serve analytics Developing Analytics capability for SAP MDG process improvement Requirements documentation, process diagrams & documentation, code changes in system, unit testing and integration testing, production migration and stabilization activities

Role and Responsibilities Develops detailed action plans and strategic tactics to achieve budgeted sales targets, ensuring thorough planning and effective execution to meet financial goals. Conducts comprehensive analysis to identify key parameters for monitoring competitors' activities, builds and maintains databases through networking efforts, and regularly updates competitive indices to inform strategic decision-making. Implements meticulous process mapping to streamline stock movement from receiving areas to sales floors, adhering strictly to established procedures. Plans and conducts regular stock-takes to maintain accurate inventory levels and optimizes product displays to enhance stock turnover. Leads initiatives to deliver exceptional customer experiences, ensuring access to value-added services like gift-wrapping and exchanges. Establishes systematic processes to address and resolve customer feedback and complaints promptly, focusing on enhancing overall customer satisfaction. Anticipates shifts in customer traffic patterns and directs supervisors in scheduling Customer Care Associates (CCAs) to ensure optimal floor coverage and operational efficiency during peak hours. Applies deep understanding of Visual Merchandising principles and customer behavior to translate strategic VM plans into localized strategies aligned with market dynamics and product availability. Communicates plans effectively to supervisors for consistent execution across store floors. Develops comprehensive display plans based on retail merchandising principles, emphasizing efficient use of allocated space. Communicates plans and principles clearly to supervisors to ensure alignment with brand standards and strategic goals. Utilizes advanced analytical techniques to interpret data, identify operational challenges, and formulate actionable solutions. Manages the generation of regular reports, ensuring compliance with organizational standards and timely reporting schedules. Identifies high-risk products and implements strategies to minimize theft and loss, enhancing store security measures effectively. Top KPIs (Ideally Measurable) for this role are Achievement of Budgeted Plan Competition mapping Inventory Management Customer care/customer service Customer feedback Manpower availability Floor presentation Arrangement of stock in space allocated as per plan Analysis and reporting Shrinkage control

Vice President - Cyber Security Operations Job Statement: NopalCyber makes cybersecurity manageable, affordable, reliable, and powerful for companies that need to be resilient and compliant. Managed extended detection and response (MXDR), attack surface management (ASM), breach and attack simulation (BAS), and advisory services fortify your cybersecurity across both offense and defense. AI-driven intelligence in our Nopal360 platform, our NopalGo mobile app, and our proprietary Cyber Intelligence Quotient (CIQ) lets anyone quantify, track, and visualize their cybersecurity posture in real-time. Our service packages, which are each tailored to a clients needs and budget, and external threat analysis, which provides critical intelligence, help to democratize cybersecurity by making enterprise-grade defenses and security operations available to organizations of all sizes. NopalCyber lowers the barrier to entry while raising the bar for security and service. We are looking for a proven, high energy, results oriented Cybersecurity Operations Leader, where you will be a key advisor for our clients, analyzing business requirements to design and implement ideal security solutions for their needs. As an established SecOps Leader, you will span operational, tactical, and strategic levels as well as tasks that tackle difficult problems that businesses are facing when building out and improving their security posture. This is an opportunity for you to showcase your strong communication skills and experience in SOC operations, security governance & advisory, security risk management, security architecture, and cyber incident response programs. Job responsibilities: Service Delivery Management: Oversee the end-to-end delivery of Managed XDR, Attack Surface Reduction, and Advisory services to clients, ensuring high-quality outcomes and client satisfaction. SOC Operations Leadership: Lead and manage Security Operations Center (SOC) operations, ensuring effective monitoring, incident management, and response processes are in place. Incident & Escalation Management: Take responsibility for escalations arising from security event monitoring, incident management, and response. Ensure timely resolution and process improvements. SLA & Process Compliance: Ensure that service level agreements (SLAs) are met, while also driving process adherence, continuous improvements, and operational excellence. Governance & Metrics: Establish and refine operational foundations, defining key metrics and KPIs to drive governance, quality, and efficiency. Influence operational change to improve performance. Threat Management & Detection: Lead efforts in threat management, modeling, and hunting. Identify threat vectors and develop use cases and detection rules to enhance security monitoring capabilities. Team Training & Development: Ensure that the team’s skill development and training needs are adequately addressed to maintain cutting-edge security expertise. Cybersecurity Maturity & Resilience: Assist clients in identifying potential threats, vulnerabilities, and deficiencies, advising on measures to enhance their cybersecurity maturity and resilience. Solution Design & Communication: Evaluate client needs, create tailored security solutions, and effectively communicate the value proposition of complex security concepts to both technical and non-technical stakeholders. Security Assessments: Plan and execute IT security assessments of on-premise/cloud IT assets. Understand organizational objectives, policies, and regulations to identify risk areas and prepare comprehensive review programs. Stakeholder Communication: Possess strong communication skills to engage with senior management, board members, technical teams, and key client stakeholders to convey complex security concepts effectively. Sales & Proposal Support: Contribute to sales pursuits, proposals, and the development of security practice eminence. Drive business growth through strategic client relationships. Project Delivery: Lead and deliver complex security projects in a fast-paced, team-driven environment. Knowledge Sharing & Collaboration: Foster a collaborative environment by promoting and participating in forums that enhance the firm’s collective knowledge and assist clients with complex challenges. Enterprise Security Leadership: Provide leadership and strategic direction to the organization’s information security initiatives. Cybersecurity Strategy & Technology Update: Regularly update and refine the cybersecurity strategy to incorporate new technologies and emerging threat information. Client Relationship Management: Establish and maintain strong client relationships to further expand the service portfolio and ensure long-term client success. Job specifications: 1. Qualification: A bachelor’s degree in a related field (e.g., Computer Science, Cybersecurity, or Information Technology) and a minimum of 15 years of relevant work experience. Certifications Certified Information Systems Security Professional (CISSP) or Certified Information Systems Auditor (CISA). Cloud security certifications from major Cloud Service Providers (AWS Certified Solutions Architect, Microsoft Azure Architect, Google Cloud Architect), or Certified Cloud Security Professional (CCSP) / Certificate of Cloud Security Knowledge (CCSK). 2. Desired Skills: Desired Skills & Experience : SOC Expertise: Strong understanding of SOC operations, design, and management. Experience with domain administration, network architecture, and change control procedures. Risk Management Knowledge: Familiarity with IT risk management standards and frameworks, including ISO 31000, NIST Cybersecurity Framework, ISO 27001/27002, GDPR, PCI DSS, SOC 1/SOC 2, COBIT, and HITRUST. Networking & Security Technologies: Knowledge of networking (TCP/IP, OSI model), operating systems (Windows, UNIX, mainframe), security technologies (firewalls, IDS/IPS), and programming languages (C, Java, Perl, Shell). Threat Landscape Awareness: In-depth understanding of cyber-attacks, threat vectors, risk management, and incident response. Security Solutions Proficiency: Hands-on experience with MDR, EDR, XDR, SIEM, Vulnerability Management, IDS/IPS, NTA, UEBA, DLP, and other security technologies. Penetration Testing Tools: Familiarity with penetration testing and application security tools (Kali Linux, Metasploit, Burp Suite, Nessus, NMAP). Security Frameworks & Methodologies: Understanding of OWASP, the MITRE Attack Framework, Cyber Kill Chain, and the SDLC (Software Development Lifecycle). Cloud Security Expertise: Advanced knowledge of cloud security practices and implementations. Vendor/Partner & Client Management: Strong experience in vendor/partner management, client management, and the ability to lead client relationships effectively. Offerings Development: Ability to research and develop innovative security risk-based offerings that meet client needs. Shaping Client Expectations: Expertise in managing and shaping client expectations throughout engagement cycles.

Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to maximize the value of those interactions. Develops metrics for tracking supplier KPIs focusing on Cost to Serve, Cycle time, Contract compliance and Customer Satisfaction. What are we looking for? Minimum 8 years of relevant experience in Supplier Management or Procurement domain"Minimum 3 years of experience in Supplier performance management focusing on:Improving performance and minimizing risk.Business procedures that manage the formulation and execution.Compliance of mutually accepted terms referred to as clause management."Minimum 3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.Minimum 2 years of experience in Business Operations Management, Project Management or similar domain.Minimum 2 years of experience in working with virtual teams.Skills on digital platforms & tools like Ariba, SAP, Hiperos, Power BI, Sirion Lab, etc.External and internal stakeholder managementCandidate should be able to demonstrate good understanding of Supplier contracts, contractual SLA and KPI management and should be able to provide at least 1 to 2 real life scenario(s) and outcome as example(s) of his/ her expertise in the same.Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experience.Ability to lead and innovate in the delivery of operational activities proactively and independently.Technology Management experience.Understanding and development of Macros, Visual Basics, Process automations, etc.Expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft Visio.Strong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Responsible for his teams daily output in Shift and KPI Monitoring (Eg.2 hourly reports, Utilization etc.) Ensure shop floor cleanliness and maintain standards and orderliness as per 5S principles and follow all safety standards as per laid down procedures. Shop floor discipline of his team (absenteeism, late coming & missing from workstation etc.). Sanctioning of leaves / Overtime after discussion and approval from PV s. The team leader is the first face of implementing the safety and environmental standard requirement as per Schaeffler s approved procedures. He carries out his daily checks for adherence and proactively highlights any issue and coordinates with the various departments to get this corrected. Basic Trouble Shooting and Machine Setups and adherence to S.O.P. Provide Training on Basic Machine Operating Procedures, Critical Parameters etc. to the new joining operators. Support the assessment process of Operators and provide feedback to PV s for Performance Assessment. Production posting in SAP, rejection movement, Work order Completion and communicate issues with overlapping Shift Team Leader s. To comply and to fulfill the requirements of AAR (Association of American Rail Road ) and IRIS (International Railway Industry Standard) In addition to the duties listed above, the position holder must carry out tasks assigned by his supervisor that are essentially related to his duties. Your Qualifications Diploma in Engineering with 5 years, ITI + NCVT with 7 years, Engineering Graduate with 1 or 2 years of experience. We look forward to your application.

Responsible for his team s daily output in shift & KPI Monitoring (Eg.2 hourly reports, Utilization, Quality ,5S, Safety KPIs etc) Maintenance, Monitoring and updating of the SFM boards and acting on areas of non-achievement of KPIs with countermeasures identified Root causes which is recorded against every much gap identified. Following internal escalation protocol to highlight production related issues and end-to-end closure management of the same. Governance Framework (Management Handbook) can use whenever required. Ensure shop floor cleanliness and maintain standards and orderliness as per 5S+2S principles and follow all safety standards as per laid down procedures. Drive different initiatives to improve Department performance thru Schaeffler Production System (SPS) . Creating a culture of team work along with the members of his own team and ensuring the team is galvanized and energised to meet the targets and continuously improve its performance over time. Allocating manpower to work as per their skill matrix and driving license. Planning and enhancing the skill level of the team members over time. As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves. Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application. www.schaeffler.com/careers

Requirements of Team Lead for Domestic non voice Process ( Email Process ) Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1 years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people Team Leading Experience in Email Process

We are hiring for a AM operations at Gurgaon. Location: Gurgaon Experience Required: Minimum 5Years Working Days: 6 Days a Week Position Overview: A dynamic and strategic opportunity for an experienced operations professional looking to step into a leadership role. The ideal candidate will bring strong hands-on expertise in API Integration, GPS, GSM, IoT, Telematics , and CRM tools , combined with a sharp operational mindset. Key Responsibilities : Develop and implement long-term operational strategies aligned with business objectives. Lead, mentor, and motivate cross-functional teams to achieve high performance. Streamline and optimize operational processes to improve efficiency and reduce costs. Coordinate with leadership and other departments for seamless execution of business goals. Define and track key performance indicators (KPIs) to ensure operational excellence. Manage budgeting, resource allocation, and risk mitigation. Act as the point of contact for internal and external stakeholders on operational matte

Role Objective : Functional /Business Responsibilities: • Mange a team of approximately 10 20 CSRs • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards) • Provides consistent, balanced and timely performance feedback on CSR performance • Ensures a positive work environment, continuous learning and a high quality employment experience for your team • Provides leadership and manages to all operational standards • Along with fellow Team Leaders, meets and exceeds all department goals • Applies timely performance management standards and processes • Day to day sales/service request management • Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution • Coach, develop and engage the CSR to increase their abilities while enhancing their own careers • Creates strong morale and spirit in his/her team • Ensures that the plans for the day and / or potential “challenges to success” are communicated to all CSR • Recognizes the strengths and areas of improvements for all CSR’s, and has the ability to build developmental plans as appropriate • Sets clear objectives and measures outcome • Constructs compelling developmental plans and executes them • Partners with cross functional units to ensure effective execution of daily business targets • Blends people into teams when needed

Design, implement, and manage the Performance Management System in alignment with organizational goals. Develop and update performance appraisal frameworks .Collaborate with department heads to define KPIs and performance metrics for various roles.

Seeking an Operations Manager to lead people and processes across distribution, service, and production teams. Drive workforce efficiency, ensure SOP compliance, and optimize day-to-day operations in a fast-paced, performance-driven environment.

Design, implement, and manage the Performance Management System in alignment with organizational goals. Develop and update performance appraisal frameworks .Collaborate with department heads to define KPIs and performance metrics for various roles.

Role & responsibilities 1. Identification & selection of 3 PL Service provider / Custom House Agent 2. Monitoring International freight trend. 3. Optimization of International freight by 100% capacity utilization of containers. 4. Optimization of transit time working. 5. Monitoring & reporting of KPIs of 3 PL Service Providers. 6. Benchmarking sea/Ocean/ Air freight as per Industry. 7. Negotiation of sea/Ocean/ Air freight. (Spot, short & Long term contracting). 8. Service provider freight bill processing. 9. Ensure service providers timely freight payment & reconciliation, processes freight claim & custom complaints. 10.Should have vast knowledge on End-to-End Export & Import documentation, Pl, Pre shipment / Post shipment invoicing & packaging list, Bill of Lading, Certificate of origin. Preferred candidate profile Perks and benefits

At least 8 years of experience into BPO/Customer service industry 3 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) HR Yojita Connect on 9713451996 Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

Core Deliverables: Prepare audit reports as per the IA methodology and reporting standards. Weekly Task Status Updates; Provide clear, concise summaries of ongoing audit activities, including fieldwork progress, documentation status, and emerging findings. Follow-Up Status Monitoring; Track the implementation of audit recommendations and report on the status of action plans agreed with business units. Weekly/Monthly Planning and Priorities; Share a forward-looking view of the audit schedule highlighting planned activities such as walkthroughs, testing, interviews, and reporting timelines. Issue Escalation Risk Alerts; proactively identify and escalate delays, bottlenecks, emerging risks, or resource gaps that could impact audit delivery. Stakeholder Coordination Summary; Maintain a summary of coordination efforts with other departments such as Finance, Operations, and Compliance, including updates on dependencies or shared initiatives. 1. Internal Audit Execution and Oversight: Support the execution of internal audit engagements across financial, operational, and compliance areas. Perform detailed testing and analysis of processes and controls, documenting findings and assisting in the formulation of clear, actionable recommendations to improve control effectiveness and operational efficiency. 2. Policy, Procedure, and Process Review: Assist in the review of organizational policies and procedures to ensure consistency with internal controls and regulatory requirements. Participate in process walkthroughs and control validations to identify design and operational deficiencies. 3. KPI Monitoring and Performance Reporting: Monitor audit performance indicators to track progress against the audit plan and ensure timely delivery of audits. Contribute to the development and refinement of internal audit KPIs, promoting accountability and continuous improvement within the audit team. 4. Ad-Hoc Reviews and Management Requests: Conduct special audits, investigations, or reviews as requested by senior management (including MD/CM office), ensuring the delivery of accurate and timely insights. Assist in handling urgent or sensitive reviews requiring discretion and a focused audit approach. 5. Governance, Risk, and Compliance Support: Ensure that audit activities comply with internal policies, professional standards, and applicable regulations. Collaborate with internal teams to identify emerging risks and assist in evaluating the adequacy of mitigation strategies. 6. Audit Process Improvement and Methodology Support: Recommend improvements to audit tools, templates, and methodologies to ensure consistency and effectiveness across engagements. Stay updated on industry trends and internal audit best practices to contribute to the evolution of the departments approach and practices.

Role & responsibilities 1. Oversee the end-to-end delivery of IT Products, ensuring SLAs and KPIs are met. 2. Act as the primary point of contact for clients, addressing service-related concerns and escalations. 3. Ensure high-quality service standards by implementing best practices and process improvements 4. Develop and maintain strong relationships with clients, understanding their needs and expectations. 5. Conduct regular service reviews and feedback sessions with stakeholders. 6. Drive customer satisfaction through proactive engagement and issue resolution. 7. Monitor and analyse service performance metrics, identifying areas for improvement. 8. Lead and mentor the delivery team, fostering a culture of accountability and excellence. 9. Conduct training and performance evaluations for team members. 10. Ensure resource allocation aligns with business objectives and client needs. 11. Identify opportunities for process improvements and automation. 12. Manage risks associated with service delivery and implement mitigation strategies. "Candidates with relevant experience in the IT Break Fix industry are preferred."

Role & responsibilities RAN (Radio Access Network) Engineer job description for 2G/4G/5G/NBIOT networks involves a range of responsibilities, including network performance analysis, optimization, and capacity planning. Specifically, roles may focus on 2G/4G/5G/NBIOT networks, requiring expertise in KPIs, customer interactions. Additionally, engineers may be involved in discussions with Business and Network Teams to get things done. Network Performance Monitoring and Optimization: Analyzing E2E KPIs, proposing technology improvements, and ensuring consistent performance. Capacity Planning and Management: Monitoring radio network capacity, license capacity, and spectrum utilization, and proposing upgrades. Network Troubleshooting: Identifying and resolving network issues and complaints, ensuring timely resolution and customer satisfaction. Team Collaboration: Working with other teams (e.g., circle, corporate network teams) to address network issues and improve customer satisfaction. Process Improvement: Identifying opportunities to improve efficiency, building analytics. Required Skills and Experience: Technical Knowledge: Strong understanding of 2G, 4G, and NBIOT technologies, including network protocols, architectures, and equipment. Candidate should understand the basics of 5G. Analytical Skills: Ability to analyze network performance data, identify trends, and propose solutions. Problem-Solving Skills: Ability to troubleshoot network issues, identify root causes, and implement corrective actions. Communication Skills: Ability to communicate technical information clearly and effectively to both technical and non-technical audiences.

At least 8 years of experience into BPO/Customer service industry Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Assist in the development and integration of policies. Select and implement suitable HR technology. Help establish control systems for compliance with busines methods and HR practices. Assist in KRA- KPI, Performance Review. Accessible workspace Provident fund Retention bonus Referral bonus Accidental insurance

RCM & Denial Management - Hiring for Team Lead/Manager & Sr.Manager . For Healthcare - Revenue Cycle Management & Denail Management Experienced - Team Leads, Manager & Sr.Manager, Date: 31st May'25 Experience: 2 - 13yrs. Shift: US Shift (Night Shift) Work Location: Sholinganallur , 5 Days WFO(Strictly) KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Experienc in Denials , Attrition and Shrinkage Control, Team motivation and engagement, Client calls ESSENTIAL RESPONSIBILITIES: Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to emails SKILLS AND COMPETENCIES Proficiency in Microsoft Office (Excel and PPT) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience. Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience as team leader Required relevant experience basis the roles Documents to be carried: 2 Copies of your updated resume 2 ID proof

Role & responsibilities Preferred candidate profile

Openings for Team Lead and Assistant Manager Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead / Assistant Manager for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead - Candidate should be fluent to speak in Kannada or Malayalam language. For Assistant Manager - Any south language For Team Lead/Assistant Manager - Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@hexaware.com / 7358342513

Perform technical SEO audits , Implement on-page SEO strategies. Conduct keyword research , Technical skills with SEO performance testing ,Monitored website performance , Off-page optimization techniques Location - Noida Send cv 8860047805 Unnati

We are looking for a highly skilled Group Manager with deep expertise in Property & Casualty Insurance operations, specifically in Chat/Back Office processes. This is a leadership opportunity for someone who thrives in dynamic environments, has a passion for process excellence, and has a proven record of managing large teams and driving KPIs. Your Future Employer - A leading multinational organization known for delivering customer-focused insurance solutions and operational excellence. Responsibilities - Manage day-to-day operations of a team of 80-100 employees in chat/back office P&C insurance processes. Lead and mentor a group of Assistant/Deputy Managers. Ensure delivery of SLAs, drive team performance, manage KPIs, absenteeism, and attrition. Handle escalations, conduct reviews with clients, and manage operational performance. Collaborate with HR, quality, and training functions to enhance process outcomes. Drive process transformation and improvement initiatives. Manage hiring needs and capacity planning. Be comfortable working in 24x7 rotational shifts. Requirements - Minimum 4 years of experience in general insurance or chat process. Experience in handling operations with 70+ employees. External certification in P&C/General Insurance is a plus. Strong leadership and stakeholder management skills. Excellent communication, problem-solving, and people management skills. Graduate degree is a must. What is in it for you - Opportunity to lead a large operations team in a high-growth environment. Engage with global stakeholders and gain cross-functional exposure. Be at the forefront of process transformation in the insurance domain. Reach us: If you think this role aligns with your career aspirations, kindly write to me at vasu.joshi@crescendogroup.in with your updated CV for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords: Operations Manager Jobs, P&C Insurance, Chat Process, Back Office Insurance, General Insurance Careers, Insurance Process Management, Insurance Team Leader Jobs, Pune Jobs, Insurance Escalation Handling, BPO, BPM, US Process, US Insurance.