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International BPO Executive

International BPO Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

AVA Placement Services

0 - 3 years

0 Lacs

noida uttar pradesh

Posted:19 hours ago| Platform: Shine logo

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Skills Required

kpi monitoring inbound outbound customer calls customer queries resolution product service knowledge customer records management email chat communication internal team collaboration customer feedback analysis

Work Mode

On-site

Job Type

Full Time

Job Description

As an International BPO representative at this company in Noida, your role will involve the following responsibilities: - Handle inbound and outbound customer calls professionally. - Resolve customer queries and issues promptly with accurate information. - Maintain a high level of product and service knowledge. - Update customer records with details of interactions. - Communicate with customers through email and chat platforms. - Collaborate with internal teams to ensure smooth customer operations. - Analyze customer feedback and provide insights for service improvement. - Meet performance KPIs such as response time, quality, and customer satisfaction. Qualifications required for this role: - Freshers to 2 years of experience in customer service. - Excellent communication skills. - Ability to multitask and work in a fast-paced environment. - Good problem-solving skills. If you are looking for a full-time job opportunity with a salary ranging from 20k to 35k, feel free to contact Rahul at 9870568293 or 9310202047. Please note that this position also offers benefits such as cell phone reimbursement. The work location is in person.,

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International BPO Executive