12 Service Knowledge Jobs

Key Responsibilities(Air Ticketing): Understand the client requirement, coordinate with them and issue the best airfares Search and compare airfares using GDS systems Book, block, and issue domestic and international air tickets Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs) Assist clients via calls and emails, providing fare options, ticketing support, and travel advice Ensure accuracy in passenger details and ticketing documentation Maintain updated records of all bookings and transactions Work closely with the sales and customer service teams to ensure seamless travel planning Key Responsibilities(Travel Packages): Attend to client inquiries via phone and in-person meetings, providing prompt and professional assistance Understand client preferences and travel requirements to curate personalized travel packages Design and prepare customized itineraries, including accommodation, sightseeing, and activities Coordinate with hotels, local vendors, and service providers for seamless booking and execution Research, check availability, and book domestic and international air tickets as needed Handle email communication efficiently for client interactions and vendor coordination Conduct timely follow-ups with clients to confirm details, address queries, and ensure satisfaction Good knowledge of airline rules, ticketing policies, and global travel norms. Strong communication and client handling skills. Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. Detail-oriented with strong problem-solving and decision-making skills. A team player who can also take ownership and work independently when needed. Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.

The Customer Relations Manager position at DKH KIA in Kozhikode is a full-time role that focuses on fostering positive customer relationships and ensuring high levels of customer satisfaction. As the Customer Relations Manager, your responsibilities will include managing and enhancing customer interactions, addressing customer inquiries and concerns, supervising the customer service team, and implementing strategies to optimize the overall customer experience. To excel in this role, you should possess strong customer service, customer relations, and conflict resolution skills. Effective communication and interpersonal abilities are essential for engaging with customers and team members. Demonstrated experience in team management and leadership is crucial for leading and motivating the customer service team to deliver exceptional service. A solid background in sales and service within the automotive industry will be advantageous for understanding customer needs and providing tailored solutions. The ability to think critically, solve problems efficiently, and adapt to various situations is key to succeeding in this position. Proficiency in CRM software and Microsoft Office tools is required to manage customer data and communication effectively. Ideally, you should hold a Bachelor's degree in Business Administration, Marketing, or a related field to demonstrate your academic foundation for this role. Previous experience in a customer-facing position, preferably with a minimum of 2 years, would be beneficial in understanding customer dynamics and expectations. Join DKH KIA and be part of a dynamic team dedicated to delivering top-notch services and ensuring customer satisfaction. Your contribution as a Customer Relations Manager will play a vital role in maintaining DKH KIA's reputation as a premier Kia dealer in Calicut, Malappuram, and Kannur regions.,

As a Customer Support Representative, your primary responsibility is to address client inquiries and concerns related to company products, contractual agreements, licensing, and billing. You will be required to respond to client queries via telephone calls, written correspondence, email, and system work queues. Your role involves reviewing and researching account inquiries according to established policies and procedures, coordinating with various departments for problem resolution, and following up on internal and leader requests. To excel in this role, you must possess strong communication skills, both verbal and written, to effectively interact with clients, provide updates, and address their needs. Customer Relationship Management (CRM) knowledge is essential, including experience with CRM systems to manage client interactions and personalize support. Your problem-solving and conflict resolution skills will be crucial in addressing client concerns promptly and professionally. Having a deep understanding of the company's products and services is necessary to assist clients effectively. Time management and organization skills are vital for managing multiple clients and tasks simultaneously while prioritizing requests and ensuring timely follow-ups. Your focus should be on client retention and satisfaction, identifying opportunities for upselling additional services and gathering feedback to maintain high client satisfaction levels. Proficiency in office software, industry knowledge, analytical skills, empathy, multitasking ability, and team collaboration are also key competencies required for this role. Attention to detail in client records and service agreements, as well as knowledge of Service-Level Agreements (SLAs) and cultural sensitivity, will contribute to your success in maintaining client relationships and supporting business growth. Overall, your role as a Customer Support Representative involves a combination of interpersonal skills, technical knowledge, and a client-centric approach to ensure excellent service delivery and client satisfaction.,

You will be working as a Sales Specialist at ASV FINTECH PRIVATE LIMITED, a Personal Branding and Social Media Agency based in Indore. This is a full-time position that allows you to work from home and on-site in Indore. Your key responsibilities will include managing customer relationships, delivering sales presentations, closing deals, and ensuring customer satisfaction. As a Sales Specialist, you will need to identify customer needs, offer expert advice on products and services, and conduct training sessions for customers as well as new sales team members. The role requires a minimum of 6 months of experience in sales, strong communication and customer service skills, and proven expertise in sales and sales management. You should also possess the ability to conduct training sessions effectively, work well in an on-site team environment, and have excellent interpersonal and problems-solving skills. Previous experience in the fintech industry would be advantageous. A Bachelor's degree in Business, Marketing, or a related field is preferred for this position.,

The Interior Site Engineer will be responsible for the following duties: - Conducting 2D and 3D design for residential or industrial projects. - Demonstrating sound knowledge of software related to 2D and 3D design. - Ability to independently handle client interactions. - Ensuring on-site verification to confirm adherence to design specifications and overseeing proper implementation of designs. - Coordinating with vendors for the communication of drawings and execution of work on-site. - Keeping updated with market trends and materials knowledge. - Taking full charge and ownership of projects. - Proficient in managing timelines and ensuring quality checks. - Possessing knowledge about services, attention to detail, and a track record of delivering desired designs. This is a full-time position with a day shift schedule and yearly bonus eligibility. Education: - Bachelor's degree preferred Experience: - Total work experience of 4-5 years preferred - Minimum of 1 year experience in interior design preferred Join our team and be a part of creating exceptional spaces!,

As a Customer Relationship Management (CRM) Specialist, your role is crucial in building and maintaining strong, long-term relationships with both existing and potential clients. You will serve as the primary point of contact for customer inquiries, complaints, and service requests. By developing a deep understanding of clients" needs, you will be able to offer tailored solutions to enhance their satisfaction. Monitoring customer satisfaction and proactively addressing concerns to prevent churn will be a key aspect of your responsibilities. You will implement customer feedback initiatives to improve service quality and execute retention strategies to foster customer loyalty. Identifying upselling and cross-selling opportunities to increase revenue, collaborating with the sales team to develop targeted strategies, and achieving sales targets are integral parts of your role. Regular communication with clients through various channels and maintaining accurate customer records will be essential. Handling customer complaints professionally and effectively, identifying recurring issues, and working with relevant departments to implement corrective actions are critical for conflict resolution and problem-solving. Your high level of empathy and professionalism in addressing customer concerns will be paramount. Staying up to date with the company's products, services, and policies will enable you to educate clients on new features, services, and updates to maximize customer engagement. Collaboration with internal teams, providing valuable client insights, and assisting in developing marketing campaigns based on client preferences are also part of your responsibilities. Your role will involve training junior staff on best practices in customer relationship management and sharing insights and knowledge to enhance team performance. This is a full-time position with benefits including paid sick time, and the work schedule is during the day shift. Proficiency in English is preferred, and the work location is in person. If you are passionate about fostering strong client relationships, resolving conflicts effectively, and contributing to business growth through customer retention and loyalty, this role offers a rewarding opportunity to make a significant impact. Please feel free to reach out to the employer at +91 7880091992 for further discussions or inquiries regarding this position.,

As an Engineer/Sr. Engineer in Service Sales at GEA, you will be part of a global company that is a leading supplier to the food and beverage processing industry and various other process industries. With over 18,000 employees in more than 60 countries, GEA offers a dynamic and challenging work environment where personal development and growth are encouraged. Your main responsibilities will include: Sales: - Conducting client visits for customer interaction, market assessment, and service product presentations - Selling GEA products, spare parts, and Plant SLA/AMCs by effectively communicating the customer support products and services - Negotiating offers, quotations, and contracts to provide the best value proposition to customers - Utilizing sales tools and updating the CRM system - Providing market feedback on competition trends Customer Service: - Analyzing customer potential and needs to proactively generate business - Customizing service solutions based on customer expectations - Reviewing the technical condition of plants on-site and advising clients on technical systems - Offering technical and commercial support to customers Commercial Processing: - Calculating service and spare parts offers - Reviewing order/offer proceedings and creating offers, quotations, and contracts To be successful in this role, you should have: - A degree in process/mechanical engineering or equivalent - Strong service knowledge and skills - Proficiency in service tools and techniques - Good commercial acumen and process technology knowledge - Excellent English language skills - 5-7 years of experience in service and/or sales engineering - Exposure to Food & Dairy processing plants and Spray Dryers Join GEA and be a part of a team that values innovation, collaboration, and continuous growth.,

The Interior Site Engineer role encompasses a diverse set of responsibilities. Your primary duties will include 2D and 3D design for residential or industrial projects. You must possess a deep understanding of software relevant to 2D and 3D design. Furthermore, you will be entrusted with the task of independently managing client interactions. A crucial aspect of your role will involve conducting on-site inspections to ensure adherence to the design specifications. It is imperative to oversee the accurate implementation of designs at the site. Effective coordination with vendors is essential to facilitate the seamless communication of drawings and the execution of work on-site. To excel in this position, you are expected to stay abreast of market trends and possess comprehensive knowledge of materials used in the industry. As the Interior Site Engineer, you will be responsible for taking complete ownership of the project. Your proficiency in managing timelines and conducting quality checks will be instrumental in the successful delivery of projects. The ideal candidate should demonstrate expertise in services, meticulous attention to detail, and a track record of delivering desired designs. This is a full-time position that operates on a day shift schedule. Additionally, the role offers a yearly bonus. Qualifications for this role include a Bachelor's degree, with a preference for candidates with 4-5 years of total work experience and at least 1 year of experience in interior design.,

The Customer Banking Officer role based in Thrissur requires a candidate with Graduation qualification and a minimum of 1 year of relevant experience. As a Customer Banking Officer, you will be responsible for effectively managing customer relationships, addressing their needs, and ensuring customer satisfaction. Your communication skills will play a vital role in interacting with customers, organization employees, and vendors. Excellent speaking, listening, and writing skills are essential for effective communication. Customer service skills such as being calm, empathetic, and patient will help in resolving customer complaints and issues promptly. Collaboration skills are key for building strong customer relationships and expanding the customer base. You will work closely with senior executives, managers, salespeople, and other employees to achieve this. Presentation skills will be utilized to discuss customer relationship strategies with the senior management and other stakeholders. As a problem solver, you will identify issues with products or services and devise appropriate solutions. Negotiation skills will be beneficial in explaining the benefits of the organization's offerings and persuading customers to make purchases. Time management skills are crucial for timely responses to customer queries and implementing customer service strategies efficiently. Proficiency in computer skills and knowledge of customer relationship management software are necessary for documenting and maintaining customer relationships. Product and service knowledge will help in keeping customers informed about the organization's offerings and driving sales. This is a full-time, permanent position with benefits including cell phone reimbursement, Provident Fund, performance bonus, yearly bonus, and a morning shift schedule. The preferred education qualification is a Bachelor's degree, and experience in customer relationship management and sales is preferred. The work location is in person.,

As a leading NBFC-MFI in India, Fusion Finance Limited (formerly known as Fusion Micro Finance Ltd) is dedicated to providing financial services to underserved entrepreneurs in rural areas and supporting MSMEs across the country. With a vast network of 1,297 branches in 22 states and 3 Union Territories, Fusion is deeply committed to creating opportunities at the bottom of the pyramid and ensuring balanced stakeholder value through transparent policies. Your role at Fusion Finance Limited would involve various key responsibilities including: - Conducting market research to analyze market trends and identify potential areas for expansion. - Developing sales strategies and executing them effectively to achieve set targets. - Building and maintaining strong relationships with both potential and existing clients. - Acquiring new clients and ensuring the retention of the current client base. - Understanding the financial aspects of business development for effective financial planning and forecasting. - Possessing comprehensive knowledge of the company's products or services. To excel in this role, you are required to have a Graduation degree in any discipline. Join us at Fusion Finance Limited and be a part of our mission to empower entrepreneurs and support the growth of MSMEs across the nation.,

Position: Customer Care Executive Location: UClean, Surajkund, Faridabad Department: Customer Service Reports to: Customer Service Manager About Us UClean is a premier [industry, e.g., laundry and home services] provider dedicated to delivering top-notch services and exceptional customer experiences. With a commitment to quality and innovation, we are expanding our team at our Surajkund, Faridabad location and seeking a Customer Care Executive to join us in our mission to exceed customer expectations. Job Summary The "Customer Care Executive" will play a key role in providing outstanding support to our customers at the Surajkund, Faridabad location. This role involves managing customer interactions, resolving issues, and ensuring a positive and seamless experience. The ideal candidate will be customer-focused, articulate, and proactive in addressing and resolving customer needs. Key Responsibilities Customer support: Handle customer inquiries and provide accurate information regarding services, pricing, and company policies via phone, email, chat, and in-person interactions. Issue resolution: Address and resolve customer complaints and issues promptly and effectively. Escalate complex issues to the appropriate department when necessary. Product and service knowledge: Maintain an in-depth understanding of UCleans services and policies to offer precise and helpful information to customers. Documentation: Record all customer interactions, feedback, and resolutions accurately in the companys CRM system. Follow-up: Conduct follow-up communications to ensure customer satisfaction and address any lingering concerns. Feedback collection: Gather and report customer feedback to assist in improving services and operational procedures. Team collaboration: Work closely with team members and other departments to enhance the overall customer experience and resolve issues. Compliance: Adhere to UCleans policies, procedures, and regulatory requirements. Qualifications Education: High school diploma or equivalent required; Bachelors degree in Business Administration or related field preferred. Experience: Previous experience in a customer service or call center environment is beneficial. About Company: At UClean, we are building India's first organized chain of laundry and home cleaning stores, focused on fostering the DIY (do it yourself) culture. With technology at the heart of the brand, UClean also enables time-crunched customers to avail of pick-n-drop service from the comforts of their homes or office. UClean is committed to working with other entrepreneurs and investors and co-build the UClean brand with them through the franchise route. The entrepreneurs are trained, equipped, and handheld in building & operating their own UClean franchise store. With some of the most credible partners on board for a venture of this nature, UClean is striving to not just be a brand but an overall segment creator.,

Key Responsibilities(Air Ticketing): Understand the client requirement, coordinate with them and issue the best airfares Search and compare airfares using GDS systems Book, block, and issue domestic and international air tickets Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs) Assist clients via calls and emails, providing fare options, ticketing support, and travel advice Ensure accuracy in passenger details and ticketing documentation Maintain updated records of all bookings and transactions Work closely with the sales and customer service teams to ensure seamless travel planning Key Responsibilities(Travel Packages): Attend to client inquiries via phone and in-person meetings, providing prompt and professional assistance Understand client preferences and travel requirements to curate personalized travel packages Design and prepare customized itineraries, including accommodation, sightseeing, and activities Coordinate with hotels, local vendors, and service providers for seamless booking and execution Research, check availability, and book domestic and international air tickets as needed Handle email communication efficiently for client interactions and vendor coordination Conduct timely follow-ups with clients to confirm details, address queries, and ensure satisfaction Good knowledge of airline rules, ticketing policies, and global travel norms. Strong communication and client handling skills. Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. Detail-oriented with strong problem-solving and decision-making skills. A team player who can also take ownership and work independently when needed. Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.