8 Chat Communication Jobs

Role Overview: You will be responsible for handling customer queries and requests through non-voice communication channels such as email and chat. Additionally, you will efficiently process orders, data entries, and other back-office tasks. It is crucial to ensure timely resolution of issues, maintain accurate records of communication and transactions, and collaborate with other departments to resolve customer issues when needed. Compliance with company policies and procedures is essential in this role. Key Responsibilities: - Handle customer queries and requests via non-voice communication channels (email, chat, etc.). - Process orders, data entries, and other back-office tasks efficiently....

Role Overview: You will be joining Lumisha LLC as a Customer Service Specialist based in Kolkata, West Bengal. Your main responsibilities will include delivering exceptional customer support, ensuring customer satisfaction, managing phone and email communications, and improving the overall customer experience. Your role will involve addressing client inquiries, resolving issues promptly, and cultivating positive relationships with customers. Key Responsibilities: - Deliver exceptional customer support - Ensure customer satisfaction - Manage phone and email communications - Improve the overall customer experience - Address client inquiries - Resolve issues promptly - Cultivate positive relati...

Role Overview: As a Customer Success Associate, your primary responsibility will be to represent the customer in all aspects of the business. You will present the perspective of the customer in internal meetings involving business and product decisions, with the goal of ensuring a great customer experience. Your tasks will include communicating with customers via phone and email, speaking to customers to understand their goals and requirements, and providing valuable inputs to the business and product teams. You will also be responsible for solving issues, questions, and concerns raised by customers, ensuring that all commitments to customers are met by coordinating with various internal dep...

Role Overview: As a skilled Windows Administrator, you will be responsible for managing and maintaining the Windows system and server network. Your duties will include installing or upgrading Windows-based systems and servers, managing user access to servers and desktops, and ensuring the security and stability of the network. Key Responsibilities: - Communicate with overseas customers via Email, Chat, Ticketing System, and Phone - Evaluate the stability, security, and scalability of installed Windows systems - Troubleshoot system and server errors - Review system error logs and user-reported errors - Monitor and update the Windows codebase - Manage user access - Monitor system performance -...

Role Overview: As a Project Management Officer, you will utilize your proven work experience in project management to effectively coordinate and oversee various project tasks. Your strong leadership skills will be essential in guiding project teams towards successful completion of objectives. Excellent written and verbal communication skills are crucial for conveying project requirements and updates clearly to all stakeholders. Your attention to details and technicalities will ensure that project deliverables meet quality standards and adhere to project specifications. Your organizational and technical abilities will be instrumental in planning and executing project activities efficiently. A...

Job Description: As a Customer Retention Specialist at DrinkPrime, you play a crucial role in contributing to the organization's growth by enhancing customer retention and loyalty. Your responsibilities in this dynamic and engaging role involve communicating with customers via calls, emails, and chat to ensure their satisfaction. Your primary tasks will include: - Engaging with customers who express interest in unsubscribing from our services - Identifying and understanding the customer's journey, as well as collecting information about any challenges they may have encountered during their subscription - Retaining customers by addressing their concerns, resolving issues promptly, and offerin...

You will be joining Lumisha LLC as a Customer Service Specialist based in Kolkata, West Bengal. Your main responsibilities will include delivering exceptional customer support, ensuring customer satisfaction, managing phone and email communications, and improving the overall customer experience. Your role will involve addressing client inquiries, resolving issues promptly, and cultivating positive relationships with customers. To excel in this role, you should possess strong customer service, customer support, and customer satisfaction skills. Proficiency in chat and email communication is essential. You must have the ability to enhance and oversee customer experiences, along with excellent ...

GENERAL FUNCTION: We are currently looking for an End User Support Technician to support our MFSG India Corporate office users. In this role, you will provide premium support to all our end usersin MFSG India and white glove treatment for our executives. You will also be responsible for the deployment of various software packages to our end user devices through SCCM, and setup & maintenance of corporate laptop hardware for MFSG India users. Duties / Responsibilities: • Provide White glove service & support in all interactions with ELT (Executive Leadership Team) and SLT (Senior Leadership Team), and their administration staff while prioritizing value and urgency. • Provide IT support for on-...