793 Kpi Monitoring Jobs - Page 12

As the Director, Strategic Project Management at Mastercard, you will play a vital role in driving the end-to-end execution of strategic business initiatives and global product solutions for key Mastercard customers. You will collaborate with various functional teams to develop comprehensive project plans, oversee execution, and ensure successful outcomes. Key Responsibilities: - Lead, coach, and develop a team of individual contributors and first-level managers within the PMO, fostering a culture of growth and development. - Independently manage regional and global portfolios, ensuring clarity of scope and key deliverables. - Facilitate timely decisions with internal and external stakeholde...

Job Description: As a Senior Customer Support Specialist in our dynamic SaaS environment, you will play a crucial role in providing exceptional customer service. Your main responsibilities will include addressing escalated support queries through email, chat, and phone channels, ensuring swift resolutions, and guaranteeing customer satisfaction. You will also mentor junior team members, collaborate with various departments for troubleshooting, and contribute to product enhancements. Key Responsibilities: - Handle escalated support queries through email, chat, and phone channels - Provide timely resolutions to customer issues and ensure their satisfaction - Mentor junior team members, share b...

To maintain and monitor the KPI20 Surface to Production Ratio for existing plant evolutions and ensure timely updates of the KPI20 dashboard as per global standards. Key Responsibilities: Independently manage KPI20 preparation activities for various packages across global regional projects. Understand requirements from the global team and perform comprehensive studies for project alignment. Collect and analyze relevant data and information from various regional plants. Prepare and update CAD drawings in line with Stellantis KPI20 standards . Upload CAD drawings into designated applications to extract surface summaries and validate surface synthesis bifurcation. Interact regularly with the gl...

To maintain and monitor the KPI20 Surface to Production Ratio for existing plant evolutions and ensure timely updates of the KPI20 dashboard as per global standards. Key Responsibilities: Independently manage KPI20 preparation activities for various packages across global regional projects. Understand requirements from the global team and perform comprehensive studies for project alignment. Collect and analyze relevant data and information from various regional plants. Prepare and update CAD drawings in line with Stellantis KPI20 standards . Upload CAD drawings into designated applications to extract surface summaries and validate surface synthesis bifurcation. Interact regularly with the gl...

At Cencora, our team members are at the heart of everything we do. We are committed to creating healthier futures, and every individual plays a key role in delivering that purpose. This role focuses on monitoring and optimizing transportation operations, ensuring timely deliveries, analyzing performance, and supporting process improvements across courier and distribution networks. Primary Duties and Responsibilities Monitor daily service performance in collaboration with couriers, distribution centers, and customer care teams. Ensure all delivery routes are completed and recorded with proof of delivery (POD) in transportation systems. Review, maintain, and update records in transportation te...

Job Description: You have an exciting opportunity to join a leading global shipping and logistics company in Chennai as a GPL - Event Management. With 9-13 years of experience, you will play a crucial role in process management, process improvement, and business process reengineering. Your expertise in IT Service Management, especially in Incident and Problem Management, with at least 5 years of hands-on experience will be invaluable. Key Responsibilities: - Utilize your in-depth understanding of Event, Incident, Problem, and Change Management processes to enhance service delivery. - Lead teams effectively by leveraging your ITSM expertise and strong background in Service Management framewor...

As a Digital Twin Specialist and Coordinator at the Grid Integration team in Bangalore, you will play a crucial role in promoting the adoption of digital twin technology within the organization. Your main focus will be on formulating and executing strategies to implement and optimize digital twins across various business units and functions. Key Responsibilities: - Develop and maintain a comprehensive digital twin strategy that aligns with organizational objectives. - Collaborate with diverse teams to identify opportunities for leveraging digital twin technology in different domains. - Research and stay updated on the latest trends and advancements in digital twin technology for potential ap...

Skills JOB DESCRIPTION Continuous improvement & lean methodology Lean Six Sigma Green Belt/ Black Belt methodology Good communications skills with the cluster head Data analytics Manufacturing and Operational efficiency improvement skills Key Responsibilities Lead and execute Operational Excellence (OpEx) projects to enhance productivity and efficiency across the defined sites. Support Kaizen, Six Sigma, and Lean initiatives to drive continuous improvement. Monitor and analyze KPIs (Key Performance Indicators) to ensure sustainable improvements. Facilitate cross-functional collaboration to standardize best practices across plants. Ensure all initiatives align with regulatory and compliance r...

Requirements : Team Leader Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs & KPIs Must have 1 year exp in the same role & 5 years total Fin tech Process Exp. add advantage HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 - 5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

About the Role: Were on the lookout for a passionate and proactive Store Success Lead to take charge of our retail store operations. As the face of the brand on the ground, you'll lead a team, drive sales, optimize store performance, and ensure every customer walks out with a smile. Key Responsibilities: Oversee daily operations including opening/closing procedures, inventory, and staff management Ensure stock availability, timely replenishment, and reduce shrinkage Monitor daily, weekly, and monthly sales targets and take action to improve performance Analyze sales trends and suggest strategies for product focus and promotions Ensure team meets upselling and customer engagement KPIs Resolve...

Team Leader would manage a team of Agents in a voice based call center environment. TL would deliver on Team KPI's, SLAs & parameters like shrinkage, attrition & other operations KPI's. TL would also act as a coach & mentor for the team.

Job Description Role Purpose The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement Do 1. Lead automation roadmaps and strategies for various BUs Ensure complete understanding of requirements needed to implement automation of various accounts in BUs Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity Drive automation maturity in the shortlisted accounts to the next level Align the customers by showcasing Wipros capability to drive automation and ROI achievement for the customer Ensure contractual commitments for a particular project are met by understandi...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Key Responsibilities: Strategic Planning & Business Growth Research and develop market entry and expansion strategies Identify new business opportunities , partnerships, and emerging trends Lead the creation and execution of 5-year and 10-year strategic business plans Sales & Marketing Leadership Provide leadership and coordination across all sales and marketing functions Develop and implement national sales and marketing strategies Monitor performance against sales targets, marketing KPIs, and revenue goals Optimize go-to-market strategies and ensure strong brand positioning Stakeholder Engagement & Representation Represent the company at key community, industry, and business forums Build a...

Senior Data Engineering Manager / Director will own end-to-end data onboarding function within SaaS platform for self-storage industry. scaling the data eng & migration frameworks that enable properties PMS systems into Hummingbird. Required Candidate profile data migration pipeline from PMS Hummingbird onboarding teams, Product, Engineering and Sales teams to design repeatable onboarding playbooks for PMS migrations.

As a Logistics Planner at Aptean in Enderby, you will be a crucial part of the 4PL team, working with the proprietary TMS EVENT system to deliver optimal planning solutions. Your responsibilities will include: - Executing transport planning in accordance with customer SOPs - Managing carrier performance, compliance, and cost adjustments - Optimizing load capacity and coordinating bookings - Resolving non-compliance issues and escalating when necessary - Monitoring invoice quality and ensuring reporting accuracy - Driving continuous service improvement through data analysis and stakeholder engagement - Generating fleet plans and operational reports - Collaborating with clients and hauliers to...

As a Senior Vendor Manager at the company, you will work closely with the Associate Director and Director to oversee the production-vendor management function. Your primary responsibilities will include ensuring the delivery of operational KPIs through effective vendor performance and management. You will play a key role in meeting targets, maintaining quality standards, and driving efficiencies. Reporting to the Associate Director, Vendor Management, you will be an integral part of the Vendor Management leadership team focused on achieving operational excellence across Production. - Collaborate with the Associate Director and Director to monitor vendor performance, ensuring compliance with ...

As an Operational Support Analyst I at Capgemini, you will be responsible for providing Incident Management Support (L1) by triaging issues and offering ServiceNow Ticket Support. You will conduct research and analytics to support various initiatives and listen to IVR calls to provide proactive recommendations for tuning and improvement. Additionally, you will be involved in maintaining documentation, UAT Testing, Production Validation Support, monitoring KPIs, and participating in Inspect & Adapt. You will also own test data acquisition requests and troubleshooting, showcasing your skills and ability to interact with diverse stakeholders. Qualifications Required: - Total Work Experience: Mi...

Position : Operations Head / Business Head Team Size : ~100 employees Location : Chennai, Adambakkm Employment Type : Full-time About the Role We are seeking a dynamic and experienced Operations Head / Business Head to lead our growing team of 100+ professionals. The ideal candidate will have proven expertise in managing large teams across Sales, Business Development, and Service Execution and Business Operations with a strong track record of driving performance through effective people management, KPI and KRA monitoring, and process excellence. Key Responsibilities Lead and oversee Sales, Business Development, and Service Delivery teams to ensure seamless execution of deliverables. Define, ...

Hiring Sales Operations Head (EdTech/BPO) to drive sales strategy, manage 50–100 member teams, and deliver growth through performance excellence. Required Candidate profile 5+ yrs in sales ops with proven large team handling (50–100), strong leadership, strategy, and target achievement skills. Freshers not eligible.

Hiring Education Loan Sales Team Leader (2–4 yrs exp, no freshers). Lead team, drive education loan sales, achieve targets, ensure productivity & business growth with strong leadership skills. Required Candidate profile Dynamic Education Loan Sales Team Leader with 2–4 yrs exp. Skilled in team handling, loan sales, and achieving targets. Strong leadership & people management. (No freshers).

We are looking for a District Executive Officer to manage operations in Barmer. The candidate will oversee local administration, coordinate with teams, monitor field activities, and ensure smooth execution of projects. Job Location- Barmer (Raj.) Required Candidate profile Requirements: Bachelor’s degree (any discipline). Strong coordination, reporting, and organizational skills. Ability to handle field operations and team management. Good communication skills.

About the Role Builders Land Source is a fast-growing U.S. land investment and real estate company. We are seeking a highly organized and driven Operations Manager to oversee day-to-day operations, lead our international team, and ensure business processes run smoothly and efficiently. This is a leadership role that blends people management, project management, and hands-on execution. You will serve as the backbone of our business operations managing teams, holding them accountable, tracking KPIs, and leading critical projects, while also running essential reports, systems, and administrative tasks. MUST SUBMIT VIDEO SCREENING - THIS IS MANDATORY TO BE CONSIDERED ============================...

About the Role Builders Land Source is a fast-growing U.S. land investment and real estate company. We are seeking a highly organized and driven Operations Manager to oversee day-to-day operations, lead our international team, and ensure business processes run smoothly and efficiently. This is a leadership role that blends people management, project management, and hands-on execution. You will serve as the backbone of our business operations managing teams, holding them accountable, tracking KPIs, and leading critical projects, while also running essential reports, systems, and administrative tasks. Key Responsibilities Lead, manage, and hold accountable a team of office and virtual staff. A...

Join our Team About this opportunity: Responsible for end-to-end KPI monitoring, analysis, reporting, and performance improvement initiatives in the Fixed Access Network Domain. Ensures that network and service KPIs (Key Performance Indicators) are met according to SLAs, supporting proactive and reactive network performance initiatives. What you will do: Monitor and analyse KPIs related to Fixed Access Network (e.g., FTTH, TXN Devices, Routers, Switches, TV devices, OTT, CMTS, HFC Devices). Identify performance degradations, trends, and root causes using various network performance tools. Generate daily, weekly, and monthly KPI reports for internal stakeholders and regulatory bodies. Ensure ...