Overview Job Description 🚀 We're Hiring: Credit Controller – Sheffield, UK (Full-Time) About The Role We’re on the lookout for a Credit Controller to join our awesome team in Sheffield, UK! 🎯 This full-time role is a fantastic opportunity to support our growing customer base and play a key part in driving our financial success. You’ll work with a wide range of customers — from small businesses to enterprise-level accounts — and help shape strong, lasting relationships. 📍 Hybrid working : 4 days a week in our Sheffield city centre office. 💼 Key Responsibilities As Our New Credit Controller, You’ll Take The Lead In Managing Our Accounts Receivable And Ensuring Efficient Cash Collection. Your Day-to-day Will Include 📊 Collection Management – Generate weekly aging reports and proactively follow up on past-due accounts via phone and email to reduce DSO and improve cash flow. 🤝 Relationship Development – Build strong customer relationships, resolve invoice queries, and ensure timely payments. 🧩 Collaborative Problem-Solving – Work closely with your Team Manager to review AR ledgers and escalate any billing disputes. 🔍 Analytical Investigation – Resolve discrepancies such as short-paid or overpaid invoices to maintain financial accuracy. 🎯 Target Achievement – Hit monthly goals while maintaining high-quality standards and contributing to a strong team dynamic. 👀 What We’re Looking For ✅ 1+ year of relevant experience in a fast-paced, international environment ✅ Self-starter with the ability to work independently and meet deadlines ✅ Excellent relationship-building skills with both customers and internal teams ✅ Meticulous attention to detail and structured working style ✅ Proficiency in Excel and word processing tools ✅ Strong Communication Skills — Fluency In English Is Essential 🌍 Additional European language skills (e.g., Dutch, German, French, Italian) are a plus! 🎁 What’s in It for You? ✨ Career growth opportunities within a global software company ✨ A strong focus on work-life balance ✨ Pension scheme ✨ Life assurance ✨ Private medical care ✨ Income protection scheme ✨ Hybrid working – 4 days/week in our Sheffield office 📩 Sound like a good fit? We’d love to hear from you! Apply now and join a team that values collaboration, development, and impact. About Aptean At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy Show more Show less

Overview Job Description Logistics Planner Location: Enderby Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean. 3T, part of Aptean, is a leading provider of transport management services and technology in Europe. Joining this team means becoming part of a company that’s redefining the logistics space through automation, innovation and customer-focused solutions. The 4PL department is rapidly evolving and offers the opportunity to contribute directly to smarter, faster and more sustainable transport operations. About The Role As a Transport Planner within the 4PL team, you’ll play a key role in delivering optimal planning solutions through our proprietary TMS EVENT system. This role stands out for its mix of operational execution, customer collaboration and strategic carrier engagement—all in a fast-paced, innovation-driven environment. You Will Execute transport planning in line with customer SOPs Manage carrier performance, compliance, and cost adjustments Optimize load capacity and coordinate bookings Resolve non-compliance issues and escalate where necessary Monitor invoice quality and ensure reporting accuracy Drive continuous service improvement via data analysis and stakeholder engagement Generate fleet plans and operational reports Collaborate with both clients and hauliers to drive efficiency and service excellence You Will Also Liaise with internal and external stakeholders to build lasting relationships Support the organisation of special transport and assess cost implications Ensure all processes align with service-level agreements and KPIs Identify and escalate any volume or profile changes contrary to forecast About You You’re proactive, analytical and customer-focused, with a strong sense of ownership and a drive to improve logistics performance. You thrive in fast-paced environments and enjoy solving problems collaboratively. You must also be Experienced in logistics or transport planning roles Confident working independently and under pressure Skilled in stakeholder management and relationship-building Highly IT literate, with strong analytical and problem-solving skills Adept at managing competing priorities and delivering results A strong communicator with excellent interpersonal and presentation skills Committed to quality, detail, and continuous improvement Comfortable making decisions and working cross-functionally as part of a team Nice To Have proficiency in a European language—especially French or Polish—would be a strong plus. If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today. Learn from our differences. Celebrate our diversity. Grow and succeed together. Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy Show more Show less

Overview Job Description Are you ready for what’s next, now? We’re looking for an Account Development Representative for our office in Alpharetta, GA . The position is full-time. You’ll join an awesome team to support our growing customer base. About The Role You will be that all-important first point of contact for potential clients. You’ll live and breathe our business and our products, using your wealth of knowledge and outbound tactics to build a healthy pipeline of qualified leads. Key Responsibilities Generate, qualify, and develop new business opportunities in defined target markets for specific Aptean product lines. This role will primarily use outbound tactics such as cold calling, social media outreach and email sends to generate a pipeline of leads from scratch. The Outbound ADR will take a “campaign approach” to targeting companies to make initial contact and then qualify and secure discovery calls. Ninety percent (90%) of the Outbound ADR’s time will be spent on developing and nurturing their own qualified pipeline to opportunity for the Sales team. Ten percent (10%) of the Outbound ADR’s time will be spent on other activities including departmental activities and very occasional inbound lead follow-up. Outbound prospecting and cold calling, including strategic company/vertical targeting and personalized campaigns. E-mail, direct mail and outbound campaign generation and execution. Pipeline nurturing to generate opportunities over time. Qualify leads in or out of target market and into the appropriate point in sales cycle. Pipeline management and reporting. Development and maintenance of prospect database. Deep account/contact profiling. Assist at trade shows and events as required. Produce weekly lead generation reports using Excel / CRM. Ability to speak knowledgably to senior management and articulate a clear benefit case. About You To be successful here, you’ll need ambition, initiative and tenacity! To Be Ahead Of The Pack, You Might Have Strong understanding of outbound account development principles and execution Experience working with B2B software solutions. Experience with CRM solutions, preferably Salesforce Outbound lead generation/business development experience is strongly preferred Experience with sales tools including SalesLoft, ZoomInfo, Vidyard, etc. preferred Self-motivated, high energy, dynamic inside sales and online presence Competitive personality with a track record of over-achieving Strong phone presence and ability to make dozens of calls per day Prior experience or ability to develop deep understanding of one or more target industries in product line target market Willing to cold call – hungry for results Excellent written and verbal communication/sales skills – must be confident in communicating on behalf of Aptean with executives and other leadership roles Attention to detail – values process and data integrity Strong time management, organization, and prioritization skills Creative and strong business acumen – must be able to communicate intelligently with senior contacts about their pain points and how Aptean’s solutions can address them What’s in it for you? Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth. About Aptean At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base. Show more Show less

Overview Job Description Are you ready for what’s next, now? We’re looking for an HR Business Partner to join our high-performing team in Alpharetta, GA . The position is full-time. You’ll join an awesome team to support our growing customer base. About The Role Reporting to the Director of Human Resources, this role will create and implement innovative HR solutions across multiple departments, facilities, and functions. The HR Business Partner will collaborate with stakeholders and HR colleagues to align people strategies with business objectives, enhance leadership capabilities, drive performance excellence, and optimize organizational structure. This strategic advisor will partner with business leaders across global corporate functions in our dynamic, fast-paced environment. The ideal candidate excels in complex, high-growth settings, responds quickly to changing needs, and demonstrates superior analytical skills and precision in their work. Key Responsibilities Partner with business leaders to deliver effective HR solutions supporting a dynamic workforce in the US and Canada. Serve as a trusted advisor on a broad range of HR matters, including performance management, talent development, employee relations, leadership coaching, workforce planning, and general HR support. Analyze HR data to drive decisions, identify trends, and proactively solve organizational challenges. Ensure alignment of HR practices with business objectives, driving change initiatives and supporting the adoption of new technologies, including AI. Collaborate with offshore shared services teams to optimize transactional HR activities and service delivery. Manage complex problem-solving and transactional HR activities with a focus on accuracy and speed. Support immigration processes as needed. Maintain up-to-date knowledge of employment laws and HR best practices across supported regions. Demonstrate strong influence and assertiveness to drive results. About You To be successful here, you’ll need ambition, initiative and tenacity! To Be Ahead Of The Pack, You Might Have Post-secondary education with certification in Human Resources 5+ years’ experience in a similar role. Preference will be given to those candidates who have both US and Canadian HR experience. Any global experience is an asset General knowledge of all areas of Human Resources Previous experience with Oracle HCM is preferred Experience within the software industry or in a private equity-backed company is preferred Proven track record of driving initiatives with little supervision A critical eye with exceptional attention to detail Ability to handle employee relations in a professional, tactful and confidential manner Must be innately collaborative and deadline driven, even while under pressure in a fast-paced, change-infused environment Resilient team player; motivated and committed personality with a high degree of reliability, trustworthiness and diligence Enthusiasm for the potential of AI and a proactive approach to integrating AI tools into everyday work Highly proficient in Excel, Powerpoint and Word mail merges. Sharepoint experience is preferred What’s in It for You? Aptean offers competitive pay and robust benefits along with a high-growth career path in a collaborative, energetic environment. You’ll have the chance to make your mark on a global sales organization and directly impact revenue performance and scalability. About Aptean At Aptean, we solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences. Our industry-specific ERP and supply chain solutions power over 10,000 organizations in 80+ countries. From food and beverage to apparel and life sciences, we help specialized industries operate more efficiently and competitively. We’re also deeply committed to fostering a workplace that reflects the diversity of our customers and communities. We believe that inclusion fuels innovation and leads to stronger outcomes—for our employees, our business, and the world. Show more Show less

JOB DESCRIPTION: 1. JOB IDENTIFICATION APTEAN JOB TABLE: Team Lead, SRE APTEAN JOB TITLE: Team lead, SRE 2. GENERAL JOB SUMMARY We are looking for a Team Lead – Customer Experience Support to provide hands-on guidance to a team of 7 support engineers working on a process manufacturing-focused ERP platform , especially its Finance modules (GL, AR, AP, FA, etc.). This role combines technical expertise with team mentorship, issue resolution, and day-to-day operational leadership in a rotational 24x7 support model . 3. PRINCIPAL DUTIES AND RESPONSIBILITIES Key Responsibilities: Act as the first-level escalation point for the team in resolving complex ERP support queries. Guide and coach a team of young engineers handling ERP support tickets , particularly in financial modules . Monitor ticket queues and ensure timely response and resolution within SLAs. Perform root cause analysis of recurring issues and contribute to knowledge base documentation . Collaborate with internal teams (Product, QA, Engineering) for faster issue resolution and bug tracking. Ensure adherence to standard processes and encourage best practices across the team. Plan shift rosters to maintain 24x7 coverage while ensuring team well-being and workload balance. Conduct peer reviews , support quality audits, and contribute to continuous improvement initiatives. Train new team members on product features, tools, support etiquette, and escalation handling. Skills Required: ERP & Functional Knowledge: Strong domain understanding of ERP software , especially Finance modules (GL, AR, AP, FA, Costing). Good exposure to process manufacturing workflows and their impact on finance functions. Hands-on troubleshooting of ERP issues and understanding of financial business processes. Technical Skills: Working knowledge of SQL for data checks, validations, and debugging. Familiarity with support tools (e.g., Freshdesk, Jira, Zoho Desk). Ability to read and interpret logs or workflow errors and suggest functional/technical fixes. Team Lead & Communication Skills: Experience leading or mentoring a small team of support engineers. Strong communication and collaboration skills to work with young team members and cross-functional stakeholders. Ability to explain complex issues in simple terms to customers and team members alike. Organized and dependable in roster planning, shift handovers , and priority case management . Soft Skills & Mindset: Customer-first attitude and calm under pressure during critical issue handling. Natural coach and motivator who can guide junior engineers to grow and take ownership. High sense of accountability and reliability in a 24x7 support ecosystem. Preferred Qualifications: 6-9 years of total experience in ERP product support, with at least 1–2 years in a lead/mentorship role. Bachelor's degree in Finance, IT, Computer Science, or related field. Familiarity with process manufacturing ERP platforms (SAP, Oracle, Infor, Microsoft Dynamics, etc.). ITIL Foundation or equivalent exposure to structured support practices (optional but preferred). Skill Required Proficiency Notes / Expectations Domain Expertise ERP Functional Knowledge – Financial Modules (GL, AR, AP, FA, Costing) Expert Guide team on finance workflows and resolve functional issues. ERP – Process Manufacturing Knowledge Intermediate Understand manufacturing impact on finance and other modules. Technical Skills SQL Querying & Data Validation Intermediate Write/understand queries for issue resolution. Log Analysis / Error Tracing Intermediate Assist in identifying issue patterns from logs. ERP Configuration Understanding Basic to Intermediate Advisory knowledge to support functional issue analysis. Support Operations Salesforce Service Cloud (Case Management) Proficient Handle ticket lifecycle, prioritization, escalations. Azure Cloud Basics (Monitoring, Infra Awareness) Basic to Intermediate Understand cloud setup, troubleshoot with infra team. SLA / Escalation Handling Proficient Manage priorities and ensure timely resolutions. Shift & Roster Planning Intermediate Plan 24x7 support coverage fairly and efficiently. Team Leadership Team Coaching & Mentorship Proficient Train and guide young engineers effectively. Conflict Resolution / People Handling Intermediate Address internal and external conflicts tactfully. Quality Review (Tickets / KB Articles) Intermediate Review quality of customer responses and documentation. Communication Skills Written Communication Proficient Ensure clarity and professionalism in ticket responses. Verbal Communication Proficient Conduct team calls, customer discussions confidently. Cross-functional Collaboration Proficient Work with QA, Product, and Engineering on escalations. Process & Tools Knowledge Base Creation & Maintenance Intermediate Encourage reusable documentation of repeated issues. Incident Management Process (ITIL-like) Basic Follow incident lifecycle and escalation protocols. Continuous Improvement Mindset Intermediate Drive process and support experience improvements. Attitude & Mindset Customer Obsession Strong Always keep customer experience at the center. Ownership & Accountability Strong Own issues end-to-end with a responsible attitude. Adaptability (Shift work, 24x7 environment) Strong Embrace dynamic shift schedules and urgent escalations. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Show more Show less

1. JOB IDENTIFICATION APTEAN JOB TABLE: Cloud ERP Infrastructure & Operations APTEAN JOB TITLE: Manager, SRE 2. GENERAL JOB SUMMARY We are seeking an experienced and hands-on Cloud Infrastructure & Operations Manager to lead a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products . The role covers platform reliability, product upgrades , cloud security , incident and preventive maintenance , disaster recovery , and compliance audits . This position also acts as a stage-gate for all production deployments , ensuring release readiness, rollback capability, and platform stability. 3. PRINCIPAL DUTIES AND RESPONSIBILITIES Area Responsibilities Cloud Infrastructure Oversight Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. Ensure optimal performance, cost control, and platform stability. SaaS Product Operations Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access. Incident Management Lead incident response for outages and degradation. Perform RCA, document learnings, and implement post-mortem action items. Preventive Maintenance Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning. Disaster Recovery Planning Develop and test DR/BCP plans. Ensure business continuity across all cloud-hosted environments. Security & Compliance Lead infrastructure-level compliance activities for SOC 2 , ISO 27001 , and secure deployment pipelines. Coordinate with infosec and audit teams. Production Deployment Stage-Gate Review and approve all deployment tickets. Validate readiness, rollback strategy, and impact analysis before production cutover. Team Leadership Lead, coach, and upskill a team of cloud and DevOps engineers. Foster a learning culture aligned with platform reliability and innovation. 4. JOB SPECIFICATIONS Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science) Required Preferred Degree/Certification ☒ ☐ Bachelor’s degree ☐ ☒ Master’s degree ☐ ☐ Ph.D. ☐ ☐ J.D. (law) ☐ ☐ Certification: ☐ ☐ Registration: ☐ ☐ Licensure: ☐ ☐ Other: Work Experience 🧠 Required Skills and Qualifications: • B.E./B.Tech/MCA in Computer Science or equivalent. • 10+ years of experience in Cloud Infrastructure / SaaS Operations. • 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS). • Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity). • Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions). • Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC). • Familiarity with SOC 2, ISO 27001, and data privacy compliance. • ITIL or SRE certification preferred. 📊 Skills Matrix (Manager-Level & Team Needs) Skill Category Skill/Tool Manager Level Team Required Cloud Platform Azure (App Services, VM, Networking, Storage, Defender) Advanced ✅ ERP Infra Multi-tenant ERP hosting, Cloud DB tuning, PaaS scaling Advanced ✅ DevOps CI/CD (Azure DevOps, GitHub Actions), Automation Intermediate ✅ IaC Terraform / Bicep / ARM Templates Intermediate ✅ Monitoring & Logging Azure Monitor, Application Insights, Log Analytics Advanced ✅ Incident Management ITIL, On-call Runbooks, RCA Writing Expert ✅ Preventive Ops Scheduled health checks, capacity management Expert ✅ Security & Access IAM, Azure AD, Role-based Access, Secret Rotation Advanced ✅ Disaster Recovery DR Drills, Geo-Redundancy, RTO/RPO Advanced ✅ Audit & Compliance SOC 2, ISO 27001, Risk Registers Advanced ✅ Release Stage-Gate Deployment approvals, Go/No-go criteria Expert ✅ Collaboration Working with Product, Security, Dev teams Expert ✅ Tools Azure DevOps, Jira, ServiceNow, Salesforce (case mgmt.) Intermediate ✅ Leadership People development, Shift planning, Mentoring Expert ✅ Shift details: Required to work in shift: Yes DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Show more Show less

KResponsibilities Lead and manage a team of customer support representatives, providing guidance, coaching, and support as needed. Monitor key performance metrics related to customer support activities, such as response times, resolution rates, and customer satisfaction scores. Maintain call and email quality above 90% and ensure emails are responded to within 24 hours. Drive Customer Satisfaction (CSAT) by ensuring rating above 4/5 or 8/10 for both answered calls and emails. Manage team productivity by maintaining an average talk time of 6 hours per day per agent Ensure the team answers a minimum of 120 calls per day or achieves 6 hours of talk time. Handle escalated customer concerns and complaints, demonstrating empathy and professionalism in every interaction. Monitor customer interactions to ensure quality standards are met and maintained. Analyse customer support metrics and KPIs to track performance and identify trends. Utilize analytical skills to identify trends, areas for improvement, and implement strategies to enhance team performance. Lead and motivate the team to achieve set targets within specified Excellent command over English and Hindi languages. Minimum 3 years of experience in customer service, with at least 1-2 years in a leadership role. Prior experience in Customer Support is required, with a preference for candidates with experience in the D2C industry. Strong analytical skills with the ability to interpret data and make informed decisions. Proficiency in Excel and Google Sheets for data analysis and reporting purposes. Exceptional problem-solving abilities and the capacity to handle challenging situations. Proven leadership qualities with the ability to inspire and motivate team members. Ability to work effectively under pressure and meet tight deadlines. (ref:iimjobs.com)

Overview JOB DESCRIPTION: JOB IDENTIFICATION APTEAN JOB TABLE: Team Lead, SRE APTEAN JOB LEVEL: D APTEAN JOB TITLE: Team lead, SRE REPORTS TO Full line: Soundar Arunachallam Dotted Line: GENERAL JOB SUMMARY We are looking for a Team Lead - Customer Experience Support to provide hands-on guidance to a team of 7 support engineers working on a process manufacturing-focused ERP platform , especially its Finance modules (GL, AR, AP, FA, etc.). This role combines technical expertise with team mentorship, issue resolution, and day-to-day operational leadership in a rotational 24x7 support model . SCOPE ORGANIZATION (Indicate the job positions reporting to this role) Full Line: Job (# of positions): 1 Dotted Line: Job (# of positions): 1 PRINCIPAL DUTIES AND RESPONSIBILITIES Key Responsibilities: Act as the first-level escalation point for the team in resolving complex ERP support queries. Guide and coach a team of young engineers handling ERP support tickets, particularly in financial modules. Monitor ticket queues and ensure timely response and resolution within SLAs. Perform root cause analysis of recurring issues and contribute to knowledge base documentation. Collaborate with internal teams (Product, QA, Engineering) for faster issue resolution and bug tracking. Ensure adherence to standard processes and encourage best practices across the team. Plan shift rosters to maintain 24x7 coverage while ensuring team well-being and workload balance. Conduct peer reviews, support quality audits, and contribute to continuous improvement initiatives. Train new team members on product features, tools, support etiquette, and escalation handling. Skills Required: ERP & Functional Knowledge: Strong domain understanding of ERP software, especially Finance modules (GL, AR, AP, FA, Costing). Good exposure to process manufacturing workflows and their impact on finance functions. Hands-on troubleshooting of ERP issues and understanding of financial business processes. Technical Skills: Working knowledge of SQL for data checks, validations, and debugging. Familiarity with support tools (e.g., Freshdesk, Jira, Zoho Desk). Ability to read and interpret logs or workflow errors and suggest functional/technical fixes. Team Lead & Communication Skills: Experience leading or mentoring a small team of support engineers. Strong communication and collaboration skills to work with young team members and cross-functional stakeholders. Ability to explain complex issues in simple terms to customers and team members alike. Organized and dependable in roster planning, shift handovers, and priority case management. Soft Skills & Mindset: Customer-first attitude and calm under pressure during critical issue handling. Natural coach and motivator who can guide junior engineers to grow and take ownership. High sense of accountability and reliability in a 24x7 support ecosystem. Preferred Qualifications: 6-9 years of total experience in ERP product support, with at least 1-2 years in a lead/mentorship role. Bachelor's degree in Finance, IT, Computer Science, or related field. Familiarity with process manufacturing ERP platforms (SAP, Oracle, Infor, Microsoft Dynamics, etc.). ITIL Foundation or equivalent exposure to structured support practices (optional but preferred). Skill Category Skill Required Proficiency Notes / Expectations Domain Expertise ERP Functional Knowledge - Financial Modules (GL, AR, AP, FA, Costing) Expert Guide team on finance workflows and resolve functional issues. ERP - Process Manufacturing Knowledge Intermediate Understand manufacturing impact on finance and other modules. Technical Skills SQL Querying & Data Validation Intermediate Write/understand queries for issue resolution. Log Analysis / Error Tracing Intermediate Assist in identifying issue patterns from logs. ERP Configuration Understanding Basic to Intermediate Advisory knowledge to support functional issue analysis. Support Operations Salesforce Service Cloud (Case Management) Proficient Handle ticket lifecycle, prioritization, escalations. Azure Cloud Basics (Monitoring, Infra Awareness) Basic to Intermediate Understand cloud setup, troubleshoot with infra team. SLA / Escalation Handling Proficient Manage priorities and ensure timely resolutions. Shift & Roster Planning Intermediate Plan 24x7 support coverage fairly and efficiently. Team Leadership Team Coaching & Mentorship Proficient Train and guide young engineers effectively. Conflict Resolution / People Handling Intermediate Address internal and external conflicts tactfully. Quality Review (Tickets / KB Articles) Intermediate Review quality of customer responses and documentation. Communication Skills Written Communication Proficient Ensure clarity and professionalism in ticket responses. Verbal Communication Proficient Conduct team calls, customer discussions confidently. Cross-functional Collaboration Proficient Work with QA, Product, and Engineering on escalations. Process & Tools Knowledge Base Creation & Maintenance Intermediate Encourage reusable documentation of repeated issues. Incident Management Process (ITIL-like) Basic Follow incident lifecycle and escalation protocols. Continuous Improvement Mindset Intermediate Drive process and support experience improvements. Attitude & Mindset Customer Obsession Strong Always keep customer experience at the center. Ownership & Accountability Strong Own issues end-to-end with a responsible attitude. Adaptability (Shift work, 24x7 environment) Strong Embrace dynamic shift schedules and urgent escalations. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Overview JOB IDENTIFICATION APTEAN JOB TABLE: Cloud ERP Infrastructure & Operations APTEAN JOB LEVEL: F APTEAN JOB TITLE: Manager, SRE REPORTS TO Full line: Soundar Arunachallam Dotted Line: GENERAL JOB SUMMARY We are seeking an experienced and hands-on Cloud Infrastructure & Operations Manager to lead a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products . The role covers platform reliability, product upgrades , cloud security , incident and preventive maintenance , disaster recovery , and compliance audits . This position also acts as a stage-gate for all production deployments , ensuring release readiness, rollback capability, and platform stability. SCOPE ORGANIZATION (Indicate the job positions reporting to this role) Full Line: Job (# of positions): 1 Dotted Line: Job (# of positions): 1 PRINCIPAL DUTIES AND RESPONSIBILITIES Area Responsibilities Cloud Infrastructure Oversight Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. Ensure optimal performance, cost control, and platform stability. SaaS Product Operations Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access. Incident Management Lead incident response for outages and degradation. Perform RCA, document learnings, and implement post-mortem action items. Preventive Maintenance Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning. Disaster Recovery Planning Develop and test DR/BCP plans. Ensure business continuity across all cloud-hosted environments. Security & Compliance Lead infrastructure-level compliance activities for SOC 2 , ISO 27001 , and secure deployment pipelines. Coordinate with infosec and audit teams. Production Deployment Stage-Gate Review and approve all deployment tickets. Validate readiness, rollback strategy, and impact analysis before production cutover. Team Leadership Lead, coach, and upskill a team of cloud and DevOps engineers. Foster a learning culture aligned with platform reliability and innovation. JOB SPECIFICATIONS Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science) Required Preferred Degree/Certification ☒ ☐ Bachelor’s degree ☐ ☒ Master’s degree ☐ ☐ Ph.D. ☐ ☐ J.D. (law) ☐ ☐ Certification: ☐ ☐ Registration: ☐ ☐ Licensure: ☐ ☐ Other: Work Experience 🧠 Required Skills and Qualifications: B.E./B.Tech/MCA in Computer Science or equivalent. 10+ years of experience in Cloud Infrastructure / SaaS Operations. 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS). Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity). Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions). Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC). Familiarity with SOC 2, ISO 27001, and data privacy compliance. ITIL or SRE certification preferred. 📊 Skills Matrix (Manager-Level & Team Needs) Skill Category Skill/Tool Manager Level Team Required Cloud Platform Azure (App Services, VM, Networking, Storage, Defender) Advanced ✅ ERP Infra Multi-tenant ERP hosting, Cloud DB tuning, PaaS scaling Advanced ✅ DevOps CI/CD (Azure DevOps, GitHub Actions), Automation Intermediate ✅ IaC Terraform / Bicep / ARM Templates Intermediate ✅ Monitoring & Logging Azure Monitor, Application Insights, Log Analytics Advanced ✅ Incident Management ITIL, On-call Runbooks, RCA Writing Expert ✅ Preventive Ops Scheduled health checks, capacity management Expert ✅ Security & Access IAM, Azure AD, Role-based Access, Secret Rotation Advanced ✅ Disaster Recovery DR Drills, Geo-Redundancy, RTO/RPO Advanced ✅ Audit & Compliance SOC 2, ISO 27001, Risk Registers Advanced ✅ Release Stage-Gate Deployment approvals, Go/No-go criteria Expert ✅ Collaboration Working with Product, Security, Dev teams Expert ✅ Tools Azure DevOps, Jira, ServiceNow, Salesforce (case mgmt.) Intermediate ✅ Leadership People development, Shift planning, Mentoring Expert ✅ Shift Details: Required to work in shift: Yes If Yes Shift Timing - DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Summary We are seeking an experienced and hands-on Cloud Infrastructure & Operations Manager to lead a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products. The role covers platform reliability, product upgrades, cloud security, incident and preventive maintenance, disaster recovery, and compliance audits. This position also acts as a stage-gate for all production deployments, ensuring release readiness, rollback capability, and platform stability. Principal Duties And Responsibilities Cloud Infrastructure Oversight : Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. Ensure optimal performance, cost control, and platform stability. SaaS Product Operations Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access. Incident Management Lead incident response for outages and degradation. Perform RCA, document learnings, and implement post-mortem action items. Preventive Maintenance Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning. Disaster Recovery Planning. Develop and test DR/BCP plans. Ensure business continuity across all cloud-hosted environments. Security & Compliance Lead infrastructure-level compliance activities for SOC 2, ISO 27001, and secure deployment pipelines. Coordinate with infosec and audit teams. Production Deployment Stage-Gate. Review and approve all deployment tickets. Validate readiness, rollback strategy, and impact analysis before production cutover. Team Leadership Lead, coach, and upskill a team of cloud and DevOps engineers. Foster a learning culture aligned with platform reliability and innovation. Required Skills And Qualifications 10+ years of experience in Cloud Infrastructure / SaaS Operations. 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS). Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity). Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions). Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC). Familiarity with SOC 2, ISO 27001, and data privacy compliance. ITIL or SRE certification preferred. Skills Matrix Cloud Platform Azure (App Services, VM, Networking, Storage, Defender) ERP Infra Multi-tenant ERP hosting, Cloud DB tuning, PaaS scaling . DevOps CI/CD (Azure DevOps, GitHub Actions), Automation . IaC Terraform / Bicep / ARM Templates Monitoring & Logging Azure Monitor, Application Insights, Log Analytics Incident Management ITIL, On-call Runbooks, RCA Writing Preventive Ops Scheduled health checks, capacity management Security & Access IAM, Azure AD, Role-based Access, Secret Rotation Disaster Recovery DR Drills, Geo-Redundancy, RTO/RPO Audit & Compliance SOC 2, ISO 27001, Risk Registers (ref:hirist.tech)

Overview JOB IDENTIFICATION : APTEAN JOB TABLE : Cloud ERP Infrastructure & Operations Reports To GENERAL JOB SUMMARY : We are seeking an experienced and hands-on Cloud Infrastructure & Operations Manager to lead a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products. The role covers platform reliability, product upgrades, cloud security, incident and preventive maintenance, disaster recovery, and compliance audits. This position also acts as a stage-gate for all production deployments, ensuring release readiness, rollback capability, and platform stability. Responsibilities Cloud Infrastructure Oversight : Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. Ensure optimal performance, cost control, and platform stability. SaaS Product Operations Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access. Incident Management Lead incident response for outages and degradation. Perform RCA, document learnings, and implement post-mortem action items. Preventive Maintenance Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning. Disaster Recovery Planning Develop and test DR/BCP plans. Ensure business continuity across all cloud-hosted environments. Security & Compliance Lead infrastructure-level compliance activities for SOC 2, ISO 27001, and secure deployment pipelines. Coordinate with infosec and audit teams. Production Deployment Stage-Gate Review and approve all deployment tickets. Validate readiness, rollback strategy, and impact analysis before production cutover. Team Leadership Lead, coach, and upskill a team of cloud and DevOps engineers. Foster a learning culture aligned with platform reliability and innovation. Job Specifications Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelors in Computer Science)) Work Experience Required Skills and Qualifications : 10+ years of experience in Cloud Infrastructure / SaaS Operations 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS) Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity) Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions) Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC) Familiarity with SOC 2, ISO 27001, and data privacy compliance ITIL or SRE certification preferred (ref:hirist.tech)

As a Dynamics BC Consultant at Aptean, you will be a key player in supporting clients in North America by overseeing the entire lifecycle of implementations. Your role will involve leading requirements sessions, analyzing business needs, and translating them into precise specifications. Additionally, you will be responsible for conducting workshops for end-user education, customizing modules to meet specific business requirements, and integrating solutions with technical teams. Your expertise will be crucial in managing project documentation, conducting thorough testing, and offering ongoing customer support to ensure a smooth and successful Dynamics 365 Business Central deployment. To excel in this role, you should have at least 3 years of experience as a Dynamics NAV/Business Central Functional Consultant, a deep understanding of Dynamics NAV/BC modules and functionalities, and familiarity with business processes and best practices in the manufacturing industry. Ideally, you should have participated in at least one full-life cycle implementation from project initiation to post-implementation support in Dynamics Business Central. Moreover, you should have a track record of creating comprehensive functional design documents and system documentation, as well as experience in conducting workshops, training sessions, and user acceptance testing. A willingness to travel up to 25% is also required for this position. To stand out as a candidate, possessing Microsoft Dynamics Business Central certifications, project management experience, and exposure to the food/beverage manufacturing industry would be advantageous. At Aptean, we value our global and diverse employee base, recognizing that our differences are what enable us to leverage our individual strengths for the benefit of our customers, employees, and company.,

As a Senior Tax Accountant at Aptean, you will play a crucial role in ensuring timely and compliant filing of direct and indirect tax returns for a portfolio of EMEA entities within a fast-paced and rapidly growing private equity backed group. With 5-6 years of experience, you will be involved in a hands-on capacity with a broad scope, focusing on process improvements and efficiencies, particularly as the Aptean group expands through acquisition. Your dynamic environment will provide you with exposure to a wide range of tax topics across Europe. Your responsibilities will include assisting in the preparation of year-end tax returns for various European countries, supervising the filing of VAT returns, handling ad-hoc tax compliance issues, managing R&D claims, ensuring accurate transfer pricing calculations, submitting Tax residency certificates, assisting with EMEA accounting and reconciliations, contributing to the year-end global provision for consolidated group audit, and implementing tax engine and e-invoicing software for VAT compliance. To excel in this role, you must possess a solid understanding of technical accounting principles supported by a recognized professional accountancy qualification. Your commitment, ability to work under pressure, self-discipline, attention to detail, adaptability to change, and analytical skills will be essential. Excellent interpersonal and communication skills are also required. Ideal candidates will have experience working in a tax department, familiarity with accounting standards, and a recognized accounting qualification such as CIMA, ACA, or ACCA. While prior experience in the global software industry is preferred, candidates with relevant experience in tax across Europe will also be considered. If you are ready to take on this challenging yet rewarding role, where you can contribute to Aptean's success and be part of a diverse and inclusive team, we invite you to explore the opportunity of joining us. Embrace our differences, celebrate our diversity, and grow together with us at Aptean.,

JOB DESCRIPTION: 1. JOB IDENTIFICATION APTEAN JOB TABLE: APTEAN JOB LEVEL: B APTEAN JOB TITLE: Engineer, Development 2. GENERAL JOB SUMMARY · AI Working knowledge creating AI Agents from development through Deployment · Taking Ownership of Development Activities. · Excellent communication skills across cultures. · Must exhibit excellent Debugging and Analytical skills. · Must have knowledge around troubleshooting, Performance, Deployment, Debugging using Analyzing tools. · Closely work with Support Team and Tech Hub Team. · Experience in Performance and Security Testing. · Owning Critical customer issues and drive through the fixture. · Writing secure, reusable, efficient code with high standards and enforce the same to the team and peers through code reviews. · Working with the Product Owner, Product Manager, Architect and other leads within the team reviewing project\feature specifications. · Working with the Architect and other leads architecturally designing and delivering high quality, secure and performant features. · Participate in all phases of the lifecycle from understanding requirements through development and finally to any post deployment maintenance activities. · Working within an Agile team implementing features and guiding juniors. · Taking ownership of sprints, features and implementations hitting tight deadlines when needed and reporting on the same to managers. 3. SCOPE Knowledge: AI Agents dev and deployment, C#.net, SQL Server, AWS[S3,SQS, Lambda, Dynamo DB], HTML, CSS, APIs , Sencha/Angular/React framework, Office Web Add-ins, Web Application Architecture. Complexity: Expert [4+ years Exp] Supervision: Yes[ has to supervise Team] 4. ORGANIZATION (Indicate the job positions reporting to this role) Full line: R&D · Job (# of positions): 1 Dotted line: · Job (# of positions): 5. PRINCIPAL DUTIES AND RESPONSIBILITIES · Usage of AI Models for dev · Web Development and testing of software applications and solutions. · Liaison with Performance and Security Testing Teams. · Need to write Stored Procedures and functions. · Have a good grip on finetuning Application and SQL performance issue. · Must maintain ETL process. · Write API’s and debug using Postman or other tools. · Need to exhibit excellent Analytica and debugging skills and guide team. · Builds and assembles prototype assimilations of software applications and solutions as directed. · Writes code, completes programming, and debugs software applications and solutions. · Review the code and maintain best practices on Dev-Ops. · Maintain SAST and DAST standards. · Owning tasks and drive results towards end-to-end delivery. · Deliver high quality software applications and solutions that are extensible and scalable within the specified timeline. 6. JOB SPECIFICATIONS Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science) Required Preferred Degree/Certification ☒ ☐ Bachelor’s degree[BE/BTech] ☐ ☒ Master’s degree ☐ ☐ Ph.D. ☐ ☐ J.D. (law) ☐ ☐ Certification: ☐ ☐ Registration: ☐ ☐ Licensure: ☐ ☐ Other: Work Experience Knowledge, Skills and Abilities · AI working knowledge must in developing AI Agents. · Advanced level programming in C# .Net framework and .NET Core, WCF, JavaScript, HTML, CSS, SQL, APIs. · Dev-Ops, CI/CD, Terraforms etc. · Proven experience designing and writing secure and performant applications. · Experience writing technical and functional specifications for product features. · Drive for innovation and learning. · Excellent communication skills with the ability to communicate across cultures and a proven track record mentoring juniors. · Experience working in an Agile methodology. · Strong knowledge of cloud technologies and interest in furthering understanding of designs and best practices for cloud services · Must have strong grip in executing the tasks and achieving the results by working with the Team. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

As a Dynamics BC Consultant at Aptean, you will be a key player in supporting clients in North America through remote work with up to 25% travel involved. Your primary responsibilities will involve leading requirements sessions, analyzing business needs, and translating them into precise specifications. You will conduct workshops for end-user education, customize modules based on specific business requirements, and integrate solutions with technical teams. Throughout the implementation process, you will manage project documentation, conduct thorough testing, and provide ongoing customer support to ensure the successful deployment of Dynamics 365 Business Central. To be successful in this role, you should have at least 3 years of experience as a Dynamics NAV/Business Central Functional Consultant, with in-depth knowledge of Dynamics NAV/BC modules and functionalities. A strong understanding of business processes and best practices within the manufacturing industry is essential, along with experience in full-life cycle implementation in Dynamics Business Central. You should also have expertise in creating comprehensive functional design documents, conducting workshops, training sessions, and user acceptance testing. It is desirable to have Microsoft Dynamics Business Central certifications, project management experience, and exposure to the food/beverage manufacturing industry. At Aptean, we value our global and diverse employee base, and we believe that embracing and understanding our differences enable us to leverage our individual strengths for the success of our customers, employees, and company.,

As a Sr Tax Accountant at Aptean, you will play a crucial role in ensuring timely and compliant filing of direct and indirect tax returns for a portfolio of EMEA entities within a dynamic and rapidly growing private equity backed group. With 5-6 years of experience, you will be responsible for assisting in the preparation of year-end tax returns in various countries such as UK, Denmark, Germany, Austria, and more. Your role will involve supervising the filing of VAT returns, addressing tax compliance issues, and conducting research on tax topics across Europe. Your responsibilities will include overseeing R&D claims, ensuring accurate transfer pricing calculations, and submitting Tax residency certificates across EMEA. Additionally, you will assist with EMEA accounting, reconciliations of tax accounts, and year-end global provision for consolidated group audit under US GAAP. You will also contribute to the implementation of tax engine and e-invoicing software to comply with European Commissions VAT regulations and manage the impact of BEPS 2.0 on the group. To excel in this role, you must possess a strong understanding of technical accounting principles and hold a recognized professional accountancy qualification. Your commitment to meeting tight deadlines, keen eye for accuracy, and ability to adapt to a changing environment will be essential. Excellent analytical and communication skills are key, along with experience in change management and dealing with complex data sets. The ideal candidate will have prior experience in tax compliance across Europe, with preferred background in global software industry. A recognised accounting qualification such as CIMA, ACA, or ACCA is required. If you are ready to embrace challenges, drive process improvements, and contribute to the success of Aptean, we encourage you to explore this opportunity and be part of our diverse and inclusive team.,

Overview JOB IDENTIFICATION APTEAN JOB TABLE: Cloud ERP Infrastructure & Operations APTEAN JOB LEVEL: F APTEAN JOB TITLE: Manager, SRE REPORTS TO Full line: Soundar Arunachallam Dotted Line: GENERAL JOB SUMMARY We are seeking an experienced and hands-on Cloud Infrastructure & Operations Manager to lead a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products The role covers platform reliability, product upgrades, cloud security, incident and preventive maintenance, disaster recovery, and compliance audits This position also acts as a stage-gate for all production deployments, ensuring release readiness, rollback capability, and platform stability SCOPE ORGANIZATION (Indicate the job positions reporting to this role) Full Line: Job (# of positions): 1 Dotted Line: Job (# of positions): 1 PRINCIPAL DUTIES AND RESPONSIBILITIES Area Responsibilities Cloud Infrastructure Oversight Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products Ensure optimal performance, cost control, and platform stability SaaS Product Operations Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access Incident Management Lead incident response for outages and degradation Perform RCA, document learnings, and implement post-mortem action items Preventive Maintenance Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning Disaster Recovery Planning Develop and test DR/BCP plans Ensure business continuity across all cloud-hosted environments Security & Compliance Lead infrastructure-level compliance activities for SOC 2, ISO 27001, and secure deployment pipelines Coordinate with infosec and audit teams Production Deployment Stage-Gate Review and approve all deployment tickets Validate readiness, rollback strategy, and impact analysis before production cutover Team Leadership Lead, coach, and upskill a team of cloud and DevOps engineers Foster a learning culture aligned with platform reliability and innovation JOB SPECIFICATIONS Education (Indicate the minimum level of education necessary for this position Check all that apply and indicate specific degree as applicable to the side (e-g , Bachelors in Computer Science) Required Preferred Degree/Certification ?? ?? Bachelors degree ?? ?? Masters degree ?? ?? Ph D ?? ?? J D (law) ?? ?? Certification: ?? ?? Registration: ?? ?? Licensure: ?? ?? Other: Work Experience ???? Required Skills and Qualifications: E 10+ years of experience in Cloud Infrastructure / SaaS Operations 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS) Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity) Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions) Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC) Familiarity with SOC 2, ISO 27001, and data privacy compliance ITIL or SRE certification preferred ???? Skills Matrix (Manager-Level & Team Needs) Skill Category Skill/Tool Manager Level Team Required Cloud Platform Azure (App Services, VM, Networking, Storage, Defender) Advanced ?? ERP Infra Multi-tenant ERP hosting, Cloud DB tuning, PaaS scaling Advanced ?? DevOps CI/CD (Azure DevOps, GitHub Actions), Automation Intermediate ?? IaC Terraform / Bicep / ARM Templates Intermediate ?? Monitoring & Logging Azure Monitor, Application Insights, Log Analytics Advanced ?? Incident Management ITIL, On-call Runbooks, RCA Writing Expert ?? Preventive Ops Scheduled health checks, capacity management Expert ?? Security & Access IAM, Azure AD, Role-based Access, Secret Rotation Advanced ?? Disaster Recovery DR Drills, Geo-Redundancy, RTO/RPO Advanced ?? Audit & Compliance SOC 2, ISO 27001, Risk Registers Advanced ?? Release Stage-Gate Deployment approvals, Go/No-go criteria Expert ?? Collaboration Working with Product, Security, Dev teams Expert ?? Tools Azure DevOps, Jira, ServiceNow, Salesforce (case mgmt ) Intermediate ?? Leadership People development, Shift planning, Mentoring Expert ?? Shift Details: Required to work in shift:Yes If Yes Shift Timing- DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job