We are seeking an experienced and hands-on Cloud Infrastructure & Operations Manager to lead a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products.The role covers platform reliability, product upgrades, cloud security, incident and preventive maintenance, disaster recovery, and compliance audits.This position also acts as a stage-gate for all production deployments, ensuring release readiness, rollback capability, and platform stability.

Principal Duties And Responsibilities

Cloud Infrastructure Oversight :

Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products.
Ensure optimal performance, cost control, and platform stability.

SaaS Product Operations

Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access.

Incident Management

Lead incident response for outages and degradation.
Perform RCA, document learnings, and implement post-mortem action items.

Preventive Maintenance

Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning.
Disaster Recovery Planning.
Develop and test DR/BCP plans.
Ensure business continuity across all cloud-hosted environments.

Security & Compliance

Lead infrastructure-level compliance activities for SOC 2, ISO 27001, and secure deployment pipelines.
Coordinate with infosec and audit teams.
Production Deployment Stage-Gate.
Review and approve all deployment tickets.
Validate readiness, rollback strategy, and impact analysis before production cutover.

Team Leadership

Lead, coach, and upskill a team of cloud and DevOps engineers.
Foster a learning culture aligned with platform reliability and innovation.

Required Skills And Qualifications

10+ years of experience in Cloud Infrastructure / SaaS Operations.
3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS).
Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity).
Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions).
Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC).
Familiarity with SOC 2, ISO 27001, and data privacy compliance.
ITIL or SRE certification preferred.

Skills Matrix

Cloud Platform Azure (App Services, VM, Networking, Storage, Defender)
ERP Infra Multi-tenant ERP hosting, Cloud DB tuning, PaaS scaling .
DevOps CI/CD (Azure DevOps, GitHub Actions), Automation .
IaC Terraform / Bicep / ARM Templates
Monitoring & Logging Azure Monitor, Application Insights, Log Analytics
Incident Management ITIL, On-call Runbooks, RCA Writing
Preventive Ops Scheduled health checks, capacity management
Security & Access IAM, Azure AD, Role-based Access, Secret Rotation
Disaster Recovery DR Drills, Geo-Redundancy, RTO/RPO
Audit & Compliance SOC 2, ISO 27001, Risk Registers

(ref:hirist.tech)

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