40581 Itil Jobs

About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined me...

We are looking for a skilled professional with 5 to 10 years of experience to fill the role of Manager in ITSM (IT Service Management) at Deloitte. The ideal candidate will have a strong background in managing IT services and ensuring seamless delivery. Roles and Responsibility Manage and oversee the implementation of IT service management processes. Develop and maintain relationships with key stakeholders, including clients and vendors. Ensure compliance with industry standards and best practices in IT service management. Analyze and resolve complex technical issues related to IT services. Lead and motivate a team of professionals to achieve high performance goals. Collaborate with cross-fu...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

ServiceNow Business Analyst. Experience:. Total: 10–14 years. ServiceNow: 8–10 years. Key Responsibilities:. Gather and define business needs and global requirements to support and grow a multi-instance ServiceNow environment, with a strong focus on Agile processes.. Demonstrate proven expertise in ServiceNow Agile management and IT Service Management (ITSM) solutions delivery.. Own the support and enhancement process (Business-as-Usual) for the ServiceNow Center of Excellence (COE), collaborating closely with business stakeholders.. Manage and communicate ServiceNow release sprint schedules and provide reporting to stakeholders and COE groups.. Document user stories and scrum tasks with cle...

What you get to do in this role: As Global Cloud Change Manager, you will support our modernization journey by managing change programs that introduce automated and AI capabilities responsibly and effectively. This role ensures smooth transitions to new digital and AI-enabled services that enhance customer experience and operational efficiency. Promote and support change management processes at a global level. The Change Management team is a trusted partner in our Global Cloud Service organization. Partner and collaborate with internal stakeholders, external partners and customers globally to address process improvement and implement effective and resilient solutions. Proactively collaborate...

Manage service operations activities, including troubleshooting and resolving incidents and problems. Ensure analysts use correct troubleshooting methods and processes to resolve complex issues. Collaborate with business partners to manage relationships and resolve escalations. Monitor, report, and improve areas that require attention. Develop and implement process improvements to enhance service delivery. Provide technical support and guidance to junior team members. Job Requirements Bachelor's degree from an accredited college or university with a concentration in IT or Computer Science. Minimum 2 years of experience in a related field, preferably in operations management. Strong knowledge...

Manage large-scale Cloud Operations for SAP applications, emphasizing High Availability and Performance Management. Provide hands-on support for project execution, including ad-hoc tasks and root cause analysis. Collaborate with Application Leads, Service Engineering, and Service Operations teams to enhance supportability and operability of critical SAP products. Serve as a Subject Matter Expert (SME) for complex troubleshooting and advanced incident resolution. Optimize incident management workflows and operational processes to improve efficiency. Contribute to the roadmap, feature enhancements, and bug fixes by working closely with Product Development and Support teams. Job Requirements Mi...

We are looking for a highly experienced and skilled Service Delivery Head Artificial Intelligence to lead our team in Pune. The ideal candidate will have 10-15 years of experience in AI leadership roles, with a proven track record of managing teams and driving operational efficiency. Roles and Responsibility Lead, mentor, and grow a high-performing AI delivery team. Foster a culture of innovation, collaboration, and continuous learning. Drive employee engagement and career development through structured programs. Champion diversity, inclusion, and psychological safety within the team. Own end-to-end delivery of AI solutions across business units. Establish and monitor KPIs, SLAs, and quality...

We are looking for a skilled IT Managed Services Procurement Specialist to join our team in Bengaluru. The ideal candidate will have 8 to 13 years of experience in vendor management or IT procurement, preferably in the IT managed services industry. Roles and Responsibility Participate in vendor selection processes, including issuing Requests for Proposals (RFPs) and evaluating proposals. Negotiate contract terms and conditions, such as pricing and SLAs, and monitor contract performance. Serve as the primary point of contact, conducting regular alignment with vendors to review performance, discuss improvements, and address concerns. Monitor vendor performance against KPIs, identify areas for ...

We are looking for a skilled IT Business Partner to join our team at Siemens Healthcare. The ideal candidate will have a strong background in IT and business management, with excellent communication and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to develop and implement IT strategies that drive business growth. Provide technical expertise and support to business units, ensuring seamless integration of IT systems. Develop and maintain relationships with key stakeholders, including business leaders and IT teams. Analyze business needs and identify opportunities for process improvements through technology. Develop and manage budgets, ensuring cost-e...

JD Essential: 10+ years experience in a production IT environment managing enterprise IT solutions, hosting of solutions on-premise and on clouds. Ability to write architectural design documents or review design documents provided by others. Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs. 6+ years of experience as a developer Min 3 years of experience Project Lead and delivered enterprise level solution Desirable: If the above mentioned was within the Financial Services Industry Knowledge of: ITIL disciplines (incident, change, capacity, demand, business continuity management etc) (preferred) Understanding and knowledge ...

Overview The purpose of the IT Major Incident Manager role is to manage the recovery activities and communication of all Major IT incidents, including all stakeholder communications, driving IT teams to restore service (both internal and external providers), producing key Incident artefacts such as Incident Reports Key Accountabilities and Main Responsibilities Strategic Focus Running Incident forums for incidents breaching SLA and complex low priority incidents where restoration is difficult. Operational Management Other operational responsibilities such as reviewing operational artefact, incident ticket quality assurance. Continual Incident Management related education for Process Practiti...

We are looking for a skilled IT Specialist to join our team at Grail Insights, responsible for managing and maintaining our technology infrastructure. The ideal candidate will have a strong background in IT and excellent problem-solving skills. Roles and Responsibility Manage and maintain the company's technology infrastructure, including servers, networks, and databases. Troubleshoot and resolve technical issues efficiently. Collaborate with other teams to identify and prioritize project requirements. Develop and implement new technologies to improve efficiency and productivity. Ensure compliance with industry standards and best practices. Provide technical support and training to employees...

We are looking for a skilled Team Leader with 2 to 7 years of experience to provide top-notch support for Oracle and App T1 systems. The ideal candidate will have a strong background in leading teams and ensuring seamless system operations. Roles and Responsibility Lead and manage a team of technical professionals to deliver high-quality Oracle and App T1 support. Collaborate with cross-functional teams to identify and resolve complex technical issues. Develop and implement process improvements to enhance system efficiency and productivity. Provide expert guidance on Oracle and App T1 best practices and troubleshoot techniques. Analyze system performance metrics to optimize system resources ...

We are looking for a skilled Consultant Application Monitoring to join our team at Yash Technologies. The ideal candidate will have a strong background in application monitoring and be able to work effectively with various stakeholders. Roles and Responsibility Monitor and analyze application performance, identifying areas for improvement. Collaborate with development teams to resolve issues and optimize application performance. Develop and implement monitoring tools and scripts to ensure efficient application monitoring. Analyze data from multiple sources to identify trends and patterns in application performance. Provide recommendations for process improvements based on analysis results. W...

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of ...

As a Senior Engineer (L3) specializing in Defect Management & DevOps, you will play a critical role in driving operational excellence, ensuring defect-free delivery pipelines, and strengthening reliability across cloud-native platforms. You will collaborate closely with engineering, QA, SRE, and product teams to manage end-to-end defect processes, streamline automation, and enhance service observability. The role demands deep analytical capability, strong DevOps experience, and the ability to influence cross-functional improvements through data-driven insights and advanced troubleshooting. You will act as a subject matter expert (SME) in DevOps and GCP/AWS, overseeing end-to-end release proc...

Requisition Number: 102857 Project Manager Location : This is a hybrid opportunity in Noida/Gurugram/Bangalore (thrice in a week). Shift Timings : 2 PM- 11 PM IST Insight at a Glance 14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best Workplaces™ list #14 on Forbes World's Best Employers in IT – 2023 #23 on Forbes Best Employers for Women in IT- 2023 $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by un...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Mainframe Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be in...

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO ARE YOU: The IT Support Engineer I, Helpdesk, is the first point of contact for customers seeking technical assistan...

Job Description The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technol...

Network Specialist – Senior Analyst - Deloitte Support Services India Private Limited Key Responsibilities: Provide operational support for firewalls on multiple platforms across the Deloitte global infrastructure. First responder to monitored alerts, incidents, and issues. Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.) Perform firewall policy changes, analysis and clean-up as requested by firms. Provide visibility and insight to assist customers with firewall activity and usage information. Follow through with firm and vendor resources to close out availability, performance, and security inciden...

Role 2: Positions 2 Disaster Recovery – 1 resource with 6 to 10 Years experience. 1 resource with 10+ years experience Technology Resiliency and Recovery (Disaster Recovery) with Automation and AWS Expertise Description: We are seeking a highly skilled and motivated Technology Resiliency and Recovery Specialist with deep expertise in disaster recovery, automation, and AWS cloud infrastructure. This role will focus on ensuring that the organizations IT infrastructure remains resilient and capable of recovering quickly in the event of any disasters or disruptions. You will leverage automation tools and AWS services to design, implement, and maintain robust disaster recovery strategies that min...

Our Company We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. The team We represent Hitachi Vantara IT to our employees and business partners, establishing relat...

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Job Title: Senior Engineer – LP - Supply Chain Delivery Common Services (India) What you will discover Inclusive culture and ca...