9257 Itil Jobs - Page 2

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About the Role Deliver reliable 24x5 infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. About You You’re a fit for the role if your background includes: 3+ Years of experience in software development and/or technology infrastructure on Boomi. Boomi is a mandatory API and web services and AWS is good to have Experience in boomi incident management with MQ Experience in supporting applications built on modern application architecture Boomi and cloud infrastructure, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. Proven track record of success driving projects and initiatives even with ambiguous details provided. ITIL Certification preferred. #LI-SS5 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Position Requirements § Bachelor’s degree in technology or any other bachelor’s degree § ~10 years of Enterprise / Telecom Network infrastructure relevant experience. § Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained. § Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure. § Excellent interpersonal skills needed to work with various levels of technical staff members. § Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines. § Work with internal customers in managing requests/changes/incidents for your areas of work. § Work with global teams to provide support and complete IT projects. § Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines. § Self-motivated, constructive and positive attitude. § Possess good understanding of infrastructure management processes; knowledge on ITIL framework. Skills: § Knowledge on network troubleshooting for Large Data Centers, Large WAN/Network environment. § Good knowledge and experience on Routing, Switching, Wireless, load balancers, WAN optimizers, DNS, DHCP, VXLAN, VPN. § Good knowledge on automation / scripting and ability to automate repetitive tasks. § Expert level knowledge in at least one of the cloud technologies (Azure, GCP, AWS). § Knowledge in working with SDWAN products (SilverPeak). § Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands. § Expert level Knowledge/experience on network device administration (Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless, Fiber optic skills, MPLS/WAN/LAN management) § Expert level knowledge in working with various routing protocols such as BGP, OSPF. § Hand-On experience working with a large Infoblox and Aruba ClearPass deployment. § Expert level knowledge with various protocols such as VRRP, HSRP, STP, LACP, SNMP. § Recognize the importance of customer focus and/or of serving the needs of the end user. § Productivity Tools: Word, Excel, PowerPoint & Visio. Certifications § CCNP Certification would be an added advantage. Responsibilities § 24x7 Remote Network Monitoring & Management. § Own the networking issues connecting and supporting the corporate and shared network environment. § Drive critical issue resolution/Break-Fix for P1/P2 issues. § Coordinate and work with the external vendors for various operational issues and projects. § Provide hardware support & maintenance for all networking components. § Manage existing and new networking solutions, including monitoring the network stability and uptime. § Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required. § Handle escalated issues from L1/L2 team and provide timely resolution. § Responding and documenting outages and circuits down through incident reporting. § Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process. § Interact with various internal users in evaluating the needs and building a right solution to meet the requirements. § Documentation and change control. § Mentor junior team members and provide guidance in various change tasks. § Monitor event logs and services to be proactive in identifying potential issues. § Attend scheduled network change calls impacting the network availability. § Shift Handover and Shift Updates. Job Type: Permanent Pay: ₹100,000.00 - ₹110,000.00 per month Benefits: Health insurance Schedule: Monday to Friday Experience: Routing protocols: 10 years (Required) switches: 10 years (Required) SD WAN: 10 years (Required) AWS: 5 years (Required) License/Certification: CCNP (Required)

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview The COO organization enables business delivery on all COO functions including strategy, Workspace management, workforce governance, employee engagement, risk management, portfolio governance and integrated reporting. Additionally, the team also provides support on enhanced approvals for resource requisitions, campus hiring program and global mobility. Job Description The individual will be a part of the Risk function for APS&E and will be responsible for pro-active risk management and for promoting a risk aware culture across APS&E teams. The role will involve encouraging delivery teams to identify potential risks, debating and reviewing their remediation plans, tracking their progress and monitoring sustenance of the actions taken. The role will also involve performing periodic spot checks, mock audits and QA checks to identify potential risks and enable their remediation in a pro-active manner. He / She will be required to build strong partnership with various risk related stake holders (BCMR, Migrations, COR, Business Continuity team etc.) both within GBS as well as in Global teams. The role will be required to represent GBS in Global Audit/ RII/ SII related remediation initiatives. The role will also be required to perform other risk related activities for GBS owned and aligned processes. Responsibilities Drive Risk Culture Risk Champion for APS&E QA and PARCM implementation for APS&E Ensure accuracy and completeness of PARCM inventory Drive resolution of the PARCM inventory exceptions Perform spot checks and risk assessments for key themes in APS&E Interface with GBS partners: BCMR, COR, GBCR, Migrations Interface with APS&E FLU Risk partners Represent GBS in Global Audit/ RIAI/ SIAI remediation Prepare and present Process Health and Risk dashboards for APS&E Mgmt Drive periodic routines for Risk program governance Requirements Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization) Certifications, If Any: Not Mandatory Experience Range: 3 to 6 years Foundational skills: Knowledge on ITIL, Prod Support and info sec functions In-depth knowledge of the risk/ issue lifecycle Experience in performing technology audits Experience in supporting and/ or managing risk for Prod Support Experience in developing and implementing solutions for remediating risks Experience in tracking and governance of risk related initiatives Communication skills Conflict Management Ability to prioritize and manage tasks with limited or no follow ups Ability to influence without direct authority – especially when working with large teams Ability to adapt communication styles and content based on audience Ability to quickly learn/ understand new technology or domain (from a risk point of view) Desired skills: Knowledge of Bank’s Risk framework and processes will be an added advantage. Certifications like CISA/ CISSP will be an added advantage Experience in leading a Prod support team Knowledge of Banking and Finance Work Timings: 10.30 AM to 07.30 PM Job Location: Hyderabad

Category: Software Development/ Engineering Main location: India, Andhra Pradesh, Hyderabad Position ID: J0325-0463 Employment Type: Full Time Position Description: Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: Position: Software Engineer Experience:5+ Years Category: Software Development/ Engineering Main location: Hyderabad Position ID: J0325-0463 Employment Type: Full Time Job Description : We aim to achieve the following: AC – UI Path Position Description Technologies required: RPA (UiPath RE Framework) UiPath test Suite experience is must. .Net or Java or Python UiPath RPA Developer Advanced Certification preferred Proficiency in UiPath RPA RE Framework, including Studio, Orchestrator, and attended and unattended bots. Strong understanding of RPA best practices and bot lifecycle management. Experience with incident management tools and practices. Familiarity with ITIL processes is desirable. - Ability to analyze complex issues and diagnose root causes. - Strong troubleshooting skills and attention to detail. - Ability to develop and implement effective solutions under pressure. Roles & Responsibilities : Develop UiPath Robotic Process Automations. Collaborate with business and technical SMEs to define automations, business rules, and exceptions. Contribute to and author solution design documents. Identify and create reusable automation components. Installation of UiPath software and required third party components. Implement Bot throughput logging, auditing, and exception handling. Support User Acceptance Testing with business and IT. Support automations once in production. Willing to work in all kinds of shifts based on rotation Should be flexible to work in on-call or on-duty apart from shifts etc Hands on experience on change management related UiPath RPA Ability to analyze the bot’s and provide the improvement or betterment Communication Skills: Excellent speaking, writing and listening in English Behavioural Competencies : Proven experience of delivering process efficiencies and improvements Clear and fluent English (both verbal and written) Ability to build and maintain efficient working relationships with remote teams Demonstrate ability to take ownership of and accountability for relevant products and services Ability to plan, prioritise and complete your own work, whilst remaining a team player Willingness to engage with and work in other technologies Note: This job description is a general outline of the responsibilities and qualifications typically associated with the SAP Sales & Distribution role. Actual duties and qualifications may vary based on the specific needs of the organization. CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Your future duties and responsibilities Required qualifications to be successful in this role Skills: Incident Management User Acceptance Testing What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Duties and tasks are standard with some variation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Desired qualifications include: Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 5 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps). Strong knowledge of Windows, Mac and Linux operating systems and mobile devices Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions. Intermediate network troubleshooting. Should be experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. Should be capable of multitask. Strong customer skills and customer oriented. Should have excellent communication skills English/Spanish (Oral & Written). Should be smart, enthusiastic and a good team player. Working knowledge of a Ticketing System (Jira Service Management). Ability and willingness to work in an environment providing 24x7x365 support. Ability to work during any five week days for supporting our customers during the weekend. Positions are based in Hyderabad, India (required to work from our office locations). Career Level - IC1 As an Associate Support Engineer, you will be the technical interface to internal customers for resolution of problems related to the installation, recommended maintenance, and hardware and software issues. Your primary task will be to provide level one support to customers who contact the Employee Support channels and maintain high level of customer satisfaction while meeting guidelines. Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support. Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers. Install, configure, and support workstation software, hardware, and printers. Implement applications and software upgrades and troubleshoot any performance issues. Troubleshoot system and network problems, diagnose, and solve hardware or software faults. Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions. Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues. Collaborate with others to resolve complex issues. Identify and suggest possible improvements on procedures. Pass on any feedback or suggestions by customers to the appropriate internal team. Participate in the testing and evaluation of new technology.

Category: Software Development/ Engineering Main location: India, Andhra Pradesh, Hyderabad Position ID: J0325-1867 Employment Type: Full Time Position Description: Location Hyderabad Years of Exp Upto 0.5 to 1.5 years for ASE Position Description Installation of UiPath software and required third party components. Support User Acceptance Testing with business and IT. Support automation's once in production. Dashboard monitoring for attended and unattended bots Willing to work in all kinds of shifts based on rotation – 24/5 Should be flexible to work in on-call or on-duty apart from shifts etc Work experience on support with incident management and monitoring of activities Required qualifications to be successful in this role Education: BE/BTech/MCA Technologies required:/ Selected Skills RPA (UiPath RE Framework) UiPath Studio/ RPA/ Orchestrator .Net or Java or Python UiPath Studio (for building automation's), UiPath Robot (for running automations), and UiPath Orchestrator - Understanding of RPA best practices and bot lifecycle management. - Experience with incident management tools and practices. - Familiarity with ITIL processes is desirable. - Ability to analyse complex issues and diagnose root causes. - Troubleshooting skills and attention to detail. - Ability to develop and implement effective solutions under pressure. Skills: Analytical Thinking What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Experience : 3–4 Years Job Summary : We are looking for a dedicated and detail-oriented Support Analyst with experience in the Banking or Financial Services domain . The candidate will be responsible for providing Level 1/2 support, resolving technical issues, working with stakeholders, and ensuring smooth operations of banking applications and platforms. Key Responsibilities : Provide application and technical support for core banking systems, payment platforms, or trading systems. Ticket Tracking and resolving the issues Monitor production systems and proactively identify issues to ensure minimal downtime. Troubleshoot issues, provide resolutions, and document RCA (Root Cause Analysis). Work closely with development, QA, infrastructure, and business teams for incident resolution. Manage incident, change, and problem management processes as per ITIL best practices. Create and maintain support documentation Participate in daily standups, issue triaging, and service reviews. Handle on-call rotation and weekend support, if needed. Required Skills & Experience : 3–4 years of experience in an application support or technical support role, preferably in a banking or financial domain . Strong knowledge of SQL , Unix/Linux , and scripting (Shell, Python, or PowerShell). Experience with ticketing tools like ServiceNow , JIRA , or Remedy . Understanding of ITIL processes and service management frameworks. Excellent communication and analytical skills. interact with business users and stakeholders.

Job Purpose As a key member of the support team, the Application Support Engineer is responsible for ensuring the stability and availability of critical applications. This role involves monitoring, troubleshooting, and resolving application issues, adhering to defined SLAs and processes. Desired Skills and experience Experience in an application support or technical support role with strong troubleshooting, problem-solving, and analytical skills. Ability to work independently and effectively and to thrive in a fast-paced, high-pressure environment. Experience in either C# or Java preferred, to support effective troubleshooting and understanding of application code Knowledge of various operating systems (Windows, Linux, macOS) and familiarity with software applications and tools used in the industry. Proficiency in programming languages such as Python, and scripting languages like Bash or PowerShell. Experience with database systems such as MySQL, Oracle, SQL Server, and the ability to write and optimize SQL queries. Understanding of network protocols, configurations, and troubleshooting network-related issues. Skills in managing and configuring servers, including web servers (Apache, Nginx) and application servers (Desirable) Familiarity with ITIL incident management processes. Familiarity with monitoring and logging tools like Nagios, Splunk, or ELK stack to track application performance and issues. Knowledge of version control systems like Git to manage code changes and collaborate with development teams. (Desirable) Experience with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing applications. (Desirable) Experience in Fixed Income Markets or financial applications support is preferred Strong attention to detail and ability to follow processes. Ability to adapt to changing priorities and client needs with good verbal and written communication skills. Key Responsibilities Provide L1/L2 technical support for applications Monitor application performance and system health, proactively identifying potential issues. Investigate, diagnose, and resolve application incidents and service requests within agreed SLAs. Escalate complex or unresolved issues to the Service Manager or relevant senior teams. Document all support activities, including incident details, troubleshooting steps, and resolutions. Participate in shift handovers and knowledge sharing. Perform routine maintenance tasks to ensure optimal application performance. Collaborate with other support teams to ensure seamless issue resolution. Develop and maintain technical documentation and knowledge base articles. Assist in the implementation of new applications and updates. Provide training and support to junior team members.

Summary As a Project Management (Hiring for Multiple Roles) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission Lead small but diverse project management teams assisting in managing components of a larger technological program Help oversee functional individual contributors on a project team by delegating work to others and providing direction for timely, high-quality work to complete Manage project schedules and scope, assist in creating the project budget, oversee deliverables for quality and assist in staffing projects Manage client, company and project team expectations for performance by measuring and communicating project metrics and making changes to program as needed Prepare detailed SOW for clients; gain acceptance and stakeholder approval on the scope of that work Gather requirements, expectations and effectively relay them to the offshore team Oversee project activities, coordinating efforts between onsite and offshore teams to ensure they align with project objectives and timelines Lead daily stand-ups and other project discussions to ensure smooth progress Monitor project progress, identify potential risks, and escalate issues to the relevant stakeholders when necessary Provide regular updates on project status to the stakeholders Proactively identify, track, and resolve project issues and risks promptly Keep thorough documentation of project requirements, communications, changes, and updates Ensure all project documents are current and accessible to the appropriate stakeholders What we're looking for Having relevant and hands-on experience in SDLC project management, in mature IT Services organization(s) managing complex projects from start to finish An ability to work independently across multiple projects, and to meet deadlines Experience in US Healthcare is beneficial Excellent leadership and team management skills Strong written and oral communication skills to move objectives forward Analytical mindset with a keen eye for detail Ability to handle multiple priorities and meet tight deadlines Problem-solving and decision-making capabilities Entrepreneurial in your approach and able to work with minimal supervision Must have a sound understanding of the software development and software test lifecycle Good to have a sound understanding of the Agile methodology Ability to communicate easily with a diverse group of people PMP/ITIL Certifications will be an advantage Knowledge of budget development, control and assurance methods, and project management software Ability to translate broader program objectives into clear and achievable project milestones Influencer who can clearly communicate project priorities and motivate functional individual contributors to action Good organization skills to balance and prioritize work Ability to handle multiple tasks simultaneously and switch between tasks quickly Project Management experience of at least 6+ years with an overall experience of 12-15 years What you should expect in this role Opportunities to travel through your work (0-10%) Show more Show less

Company: Glan Management Consultancy Location: Gurgaon Experience: 8-15 year Salary: Employment Type: Job Description: Position : eComm & digital manager (SFCC, SFRA) Location : Gurgaon Experience : 9+ year Qualification : Bachelor degree in IT Key Deliverables (Essential functions & Responsibilities of the Job): · Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape. · Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction · Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs. · Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise. · Identify eComm & digital demands in a timely and comprehensive manner and ensure business · requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements. · Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary. · Accountable for project delivery of applications or technology in time & budgets. · Manage personnel and outside contractor(s) as required. · Where required, to provide leadership, welfare and coaching to your team. Key Relationships: · Internal business customers in eComm & digita. · Global IT Vendor, market and global (HQ) colleagues, Local vendor partners · Internal staff - direct reports (where applicable) · IT vendors, contractors (where applicable) Knowledge Skills and Abilities: · This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units. · Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework , Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front · Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions. · Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. · Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective. · Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained. · Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech. · This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions. · Ability to effectively interact with all levels of business via phone, written communication and in person. · Management and leadership skills. Mail updated resume with below details- Total Experience- Relevant experience- Experience in SFCC and SFRA – Current CTC- Expected CTC- Notice period- Current Location- Would you be comfortable with job location (Gurgaon) ? Email: etalenthire@gmail.com Satish: 8802749743 Website: www.Glansolutions.com Job Type: Full-time Pay: ₹16,717.29 - ₹85,026.32 per month Benefits: Paid sick time Provident Fund Schedule: Morning shift Work Location: In person

Job Purpose As a key member of the support team, the Application Support Engineer is responsible for ensuring the stability and availability of critical applications. This role involves monitoring, troubleshooting, and resolving application issues, adhering to defined SLAs and processes. Desired Skills and experience Experience in an application support or technical support role with strong troubleshooting, problem-solving, and analytical skills. Ability to work independently and effectively and to thrive in a fast-paced, high-pressure environment. Experience in either C# or Java preferred, to support effective troubleshooting and understanding of application code Knowledge of various operating systems (Windows, Linux, macOS) and familiarity with software applications and tools used in the industry. Proficiency in programming languages such as Python, and scripting languages like Bash or PowerShell. Experience with database systems such as MySQL, Oracle, SQL Server, and the ability to write and optimize SQL queries. Understanding of network protocols, configurations, and troubleshooting network-related issues. Skills in managing and configuring servers, including web servers (Apache, Nginx) and application servers (Desirable) Familiarity with ITIL incident management processes. Familiarity with monitoring and logging tools like Nagios, Splunk, or ELK stack to track application performance and issues. Knowledge of version control systems like Git to manage code changes and collaborate with development teams. (Desirable) Experience with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing applications. (Desirable) Experience in Fixed Income Markets or financial applications support is preferred Strong attention to detail and ability to follow processes. Ability to adapt to changing priorities and client needs with good verbal and written communication skills. Key Responsibilities Provide L1/L2 technical support for applications Monitor application performance and system health, proactively identifying potential issues. Investigate, diagnose, and resolve application incidents and service requests within agreed SLAs. Escalate complex or unresolved issues to the Service Manager or relevant senior teams. Document all support activities, including incident details, troubleshooting steps, and resolutions. Participate in shift handovers and knowledge sharing. Perform routine maintenance tasks to ensure optimal application performance. Collaborate with other support teams to ensure seamless issue resolution. Develop and maintain technical documentation and knowledge base articles. Assist in the implementation of new applications and updates. Provide training and support to junior team members.

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Summary FLPS:The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues escalated by the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications.Key Responsibilities: • Diagnose, troubleshoot, and resolve complex issues escalated by the L1 team.• Manage high-severity incidents, ensuring minimal downtime and impact on business operations, and lead the incident response, coordinating with all necessary stakeholders.• Actively monitor system health, performance, and uptime using various monitoring tools.• Address alerts or potential issues before they escalate into major problems.• Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes.• Collaborate with development, infrastructure, and operations teams to resolve complex issues or deploy fixes.• Engage with customers for in-depth technical discussions, particularly in resolving complex issues.• Participate in post-mortem discussions to understand incidents and prevent similar issues in the future.• Update and maintain internal documentation, including runbooks and troubleshooting guides.• Create clear, concise, and accurate documentation for both internal teams and customers.• Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications.• Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues.• Proficiency in using monitoring tools and interpreting data to predict and prevent potential issues.• Clearly explain technical issues and solutions to non-technical stakeholders, including customers and management.• Manage multiple tickets and issues simultaneously, particularly during high-severity incidents.• Collaborate effectively with other teams, such as development, operations, and L3 support. Qualifications • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex issues.• Experience working in an ITIL-based framework, adhering to agreed SLAs and OLAs.• Proficiency with ticketing and incident management systems (e.g., JIRA, ServiceNow).• Advanced SQL skills and experience with database management (e.g., Oracle, PostgreSQL).• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.• Ability to work effectively in a 24x7 support environment, including night shifts and on-call rotations.• Familiarity with cloud platforms (e.g., Azure, Google Cloud).• Experience with monitoring tools such as Grafana, New Relic, and AppDynamics.

Organizational Context UNDP has been working in India since 1951 in almost all areas of human development. Together with the Government of India and development partners, we have worked towards eradicating poverty, reducing inequalities, strengthening local governance, enhancing community resilience, protecting the environment, supporting policy initiatives and institutional reforms, and accelerating sustainable development for all. With projects and programmes in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to supporting the Government of India’s national development vision and priorities and accelerating the achievement of the SDGs for the people and the planet. UNDP India’s new Country Programme (2023-2027) builds on our prior work and aims to provide an integrated approach to development solutions in three strategic portfolios: Strong, accountable and evidence-led institutions for accelerated achievement of the SDGs. Enhanced economic opportunities and social protection to reduce inequality, with a focus on the marginalized. Climate-smart solutions, sustainable ecosystems and resilient development for reduced vulnerability. South-South cooperation, gender equality and social inclusion are promoted across the pillars. The programme is supported by a framework of renewed partnerships and blended finance solutions, strategic innovation and accelerator labs, and data and digital architecture. You are invited to join a team of future-smart development professionals to support India in achieving the national and globally agreed goals. As part of the UNDP team, your focus will be to work with diverse stakeholders to find country-specific solutions that lead to sustainable development and reach those furthest behind first. Office/Unit/Project Description UN house at 55 Lodhi Estate, New Delhi has an ICT helpdesk team which provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes daily desk support and management of ICT Infrastructure. Within this team, one ICT Assistant is required. S/he will be based at UNDP, New Delhi and shall work under the guidance and supervision of the Head of the ICT Unit (ICT Associate). As this is a full-time position, s/he cannot hold any other job/assignments during this assignment . Job Purpose and Scope of Work Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Support Assistant promotes a client-oriented approach. Main Purpose: The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large Country Office (CO) and UNDP Headquarters (HQ) staff for resolving ICT-related issues. The ICT Support Assistant provide IT Support services to all UN Agencies staff located in UN House in India. Duties and Responsibilities: Supports implementation of ICT management systems and strategies, focusing on achievement of the following results : Ensure compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Support with the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services. Contribute to the business processes mapping and implementation of the internal standard operating procedures (SOPs). Provision of inputs to prepare results-oriented ICT workplans. Ensure effective functioning of the (CO) hardware and software packages, focusing on the achievement of the following results: Performance of key technical functions, including changing of hardware electronic components (disks, memory, network wiring, power sources, etc.) and routine repairs. Assistance in the installation of commercial and in-house developed software and related upgrades Assistance in upgrading patch and anti-virus programs on a timely basis. Monitoring of internet traffic, usage and performance on a frequent and regular basis. Support users in backing up and restoring their files, as well as in virus detection, removal and prevention. Organizing Video/Audio/Web Conferences Install, configure and troubleshooting O365 applications. Supports networks administration, focusing on the achievement of the following results Assistance in resolving network related issues and monitor network performance Responds to user queries regarding network access. Assistance in backup and restoration procedures for local drivers. Maintenance of backup logs. Assistance with organization of off-site storage of backups. Managing Cisco Meraki Network Provides administrative support, focusing on the achievement of the following results: Maintenance of an up-to-date inventory of software and hardware. Maintenance of a library of ICT related reference materials. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. Extraction of data from various sources. Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. Provision of ICT support to key events. Facilitates Knowledge Building, Digital Literacy, and User Training: Conduct training and orientation sessions for staff on digital tools and responsible ICT practices. Develop and maintain user guides, FAQs, and internal knowledge resources to support self-service. Provide one-on-one coaching to staff, promoting digital inclusion and the effective use of collaborative tools such as SharePoint, Teams, and OneDrive. Contribute to the digital knowledge management efforts, including organizing shared drives and supporting internal information-sharing platforms. Participation and assistance in the organization of training for the CO staff on ICT issues. Sound contributions to knowledge networks and communities of practice. Supports Digital Transformation, Innovation, and Automation: Support the rollout and adoption of innovative digital platforms and services aligned with UNDP’s global digital strategy. Assist in automating routine business processes using tools like Microsoft Power Apps, Power Automate, Power BI and SharePoint workflows. Participate in the testing and localization of global digital systems and tools to improve programme and operational efficiency. Contribute ideas to improve digital workflows, enhance staff engagement with technology, and foster a culture of innovation. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization Institutional Arrangement [1] This will be a shared position through Common Services Account (CSA) of all UN Agencies located in the UN House and will report to UNDP’s Head of ICT. Reporting To: Head of ICT Support Unit (ICT Associate), UNDP India Reportees to this position (if applicable ): N/A [1] NPSA holders hired under a National implementation modality, remain under the administrative supervision of UNDP, even if daily supervision is ensured by the national counterpart. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic Area Name Definition Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customers service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client’s upcoming needs and concerns. Information Management & Technology Network, Communication and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. Information Management & Technology IT Research and Development Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar isdesirable Min. Education requirements Secondary education is required. Or A university degree in Information Technology/Computer Science or equivalent field will be given due consideration, but it is not a requirement. Min. years of relevant work experience Minimum of 5 years (with secondary education) or 2 years (with bachelor’s degree) of relevant experience in Information Technology/Computer Science. Required skills Experience in office365 applications including SharePoint & Microsoft Power platform. Experience in organizing online web conferences e.g. Zoom, MS Teams, Cisco Webex etc. Experience in supporting application development on .net technology. Desired skills in addition to the competencies covered in the Competencies section Exposure to Power Apps, Power Automate & Power BI Exposure to app development on .net Experience of working with international organizations including the UN Required Language(s) Fluency in English and Hindi is required. Professional Certificates N.A. Remuneration starting at INR 8,89,418.16 (Annual) / INR 74,118.18 (Monthly) as per the scale depending on qualifications and experience. The remuneration is excluding 8.33% pension amount paid over and above the salary Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Ping Federate - MFA – Senior - L3 Role: Technology Lead Job Title: L3 Career Level: Senior Job Summary The Security Analyst/ Security Senior Analyst role will be primarily responsible for the daily operations of monitoring and review of the Access Management application and underlying infrastructure. This role will be responsible for working with end users, vendors, security leads as well as the other support teams to ensure successful operations of the infrastructure. Key Responsibilities Incident/Service Request intake and assignment to other teams if required. Incident analysis Incident triaging Change Impact analysis. Respond, troubleshoot and implement resolutions for common issues. Respond to system outages. Maintain Incident remediation and prevention documentation. Interact with technical personnel and other teams as required. Initiate escalation procedure to resolve incidents. Produce service level reports. Monitor directory infrastructure for potential issues. Monitor backup. Coordinate or participate in individual or team projects. Write technical articles for internal knowledge base. Provide performance metrics as necessary. Adhere to stated SLA’s and ensuring high standards for quality regarding project documentation/activities. Deploy changes as per the instructions. Application validation after changes Qualifications Education Bachelor or college degree in related field or equivalent work experience Work Experience 5-10-year experience Skills Expertise: Basic problem diagnosis, troubleshoot and remediation. Must have at least 5 years of relevant experience working on Ping Federate. Have experience in installation, implementation, configuration, deployment & troubleshooting on SSO product -Ping Federate, PingOne, Ping Access and MFA products – PingID, RSA, Azure MFA etc. Knowledge of federation protocols – SAML, Oauth & OpenID. Should have at least 5 years of experience on Access Management product (any product Cloud/On-Premises products such as Ping Federate - SSO, MFA Products – PingID, Azure MFA, RSA etc) Ability to work on a variety of common technical aspects on Access Management Solution like Version/Patch upgrades, IDP configuration Authentication Policies – Policies, Selectors, Policy Selectors& Sessions; Identity Profiles; Protocol Endpoints; Oauth Server – Scope Management, Client Registration Policies; Grant Mapping – IDP Adapter Mapping, Authentication Policy Contract Mapping, Resource Owner Credentials Mapping; Token Mapping - Access Token Management, Access Token Mapping, OpenID Connect Policy Management and application onboarding. Experience in managing Certificate & Key Management. Experience on design and development of monitoring scripts, and OGNL expression Hands on experience on monitoring tools like Splunk, HP SiteScope, Uptime Robot etc. Experience in pre-activity and post-activity validation. Good verbal & written communication, technical document writing Awareness of global security standards such as PCI, SOX, HIPAA Good knowledge of Operating System Internals on Windows/Linux/Unix Understands concepts of Authentication, Authorization, Provisioning, Identity and Access Management. Good knowledge of basic security concepts. Experience of using monitoring tools. Knowledge of Service Management / ITIL. Prior experience working in remote teams on global scale. Certification : ITIL or equivalent (Good to have) CIAM/Azure/AWS (Good to have) Work Requirements: Willingness to travel as required. Willingness to be on call support. Willingness to work in shifts. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity Java, Spring, GW portal developer with 3 to 5 years of experience Your Key Responsibilities Need to support Guidewire Portal developer for supporting applications including technology stack (PE, CE – Producer Engage, Customer Engage), Java, Spring boot, Hibernate, Angular/ ReactJS and AWS Must be flexible to work in shifts (Rotational Shift – India Shift/UK shift) and On Call Support on a roster-ed rotational basis. Design, build, and support the Business Objects environment and services Experience using BO Client tools such as IDT, UDT & Web Intelligence Be responsible for Business Objects reports and universe architecture and design Able to troubleshoot Business Objects report performance issues and raise SAP cases where needed Advanced knowledge of AIX Can troubleshoot basic configuration/script & integrations issues Can work independently and collaboratively with customers and delivery teams on implementations and remote services. Exhibits punctual and attentive attendance at all project meetings including: requirements review and validation sessions, SCRUM ceremonies. Strong communication, presentation, and writing skills to engage with stakeholders, gather requirement, provide demos and obtain sign off. Good understanding of ITIL v3/v4 processes. Must be able to understand the existing customizations of SP and replicate the same on ESC or provide acceptable alternative. Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment. Manages the middleware applications which has various interfaces including Guidewire system. Design, modifies and implements changes to the existing applications built in Java, Spring boot & Hibernate. Skills And Attributes For Success Deep understanding of Java, Angular & hibernate, implementation, architecture and components. Must have experience in Java, Angular, Hibernate, Spring boot and AWS Well versed in development streams - Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Should have worked on incident management and problem management. To qualify for the role, you must have Java, Spring Boot, Hibernate, ReactJS/ Angular, GW Portal Proficiency with Development Tools Core Java, J2EE, XML, Web Services (SOAP/REST), ANT SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Tomcat and or Web sphere/WebLogic. Certification: ITIL certification (Good to have), GW certification, AWS What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Cyber Security-IAM – Consulting- Risk As part of our EY-cyber security team, you shall engage in Identity & Access Management projects in the capacity of execution of deliverables. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY and GDS within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team The opportunity We’re looking for Senior Security Consultant in the Risk Consulting team to work on various Identity and Access Management projects for our customers across the globe. Also, the professional shall need to report any identified risks within engagements and share any issues and updates with other senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of the highest quality as per EY’s quality standards and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. Your Key Responsibilities Engage and contribute to the Identity & Access Management projects Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress Execute the engagement requirements, along with review of work by junior team members Help prepare reports and schedules that will be delivered to clients and other interested parties Develop and maintain productive working relationships with client personnel Build strong internal relationships within EY Consulting Services and with other services across the organization Help senior team members in performance reviews and contribute to performance feedback for staff/junior level team members Contribute to people related initiatives including recruiting and retaining IAM professionals Maintain an educational program to continually develop personal skills Understand and follow workplace policies and procedures Building a quality culture at GDS Manage the performance management for the direct reportees, as per the organization policies Foster teamwork and lead by example Training and mentoring of project resources Participating in the organization-wide people initiatives Skills And Attributes For Success At least 2-3 years of IAM experience in SailPoint IdentityIQ, Identity Now, Saviynt & OIM. At least 2 years of experience in two or more of the following IAM products: SailPoint IdentityIQ, Identity Now, OIM, or Saviynt Experience in Leading the design, implementation, and maintenance of any IGA Products: Identity Now, IdentityIQ, Saviynt & OIM solutions Hands-on experience with Identity Now, IdentityIQ,Saviynt and OIM Expertise in Saviynt can be considered if skillset not found in SailPoint IIQ or IDN or OIM Evaluate current IAM solutions and identify areas for improvement Develop and implement IAM policies and procedures Work collaboratively with cross-functional teams to ensure alignment with business goals Provide technical expertise and guidance to project teams Conduct risk assessments and develop mitigation strategies Provide technical support for IAM issues and incidents Stay up to date with the latest IAM technologies and trends Must have experience in application onboarding, provisioning, workflow customization, access review in IAM. Experience in managing complex IAM projects Strong understanding of IAM policies and procedures CISSP, CISM, or other relevant IAM certifications preferred Ability to work independently and manage multiple priorities Design, implement and maintain Oracle Identity Manager (OIM), Oracle Internet Directory (OID) and LDAP systems and infrastructure. Develop and maintain technical documentation for IAM systems and infrastructure. Plan and execute migrations and upgrades for OIM, OID and LDAP systems and infrastructure. Troubleshoot and resolve complex OIM, OID, OAM, and LDAP-related issues. Work with vendors to resolve compatibility issues and ensure the best performance of OIM, OID and LDAP systems and infrastructure. Implement and maintain security and access controls for OIM, OID, and LDAP systems and infrastructure. Mentor and provide guidance to junior IAM engineers. SailPoint connector development experience with both out-of-the-box and custom connectors. Configuring QuickLinks and reports customisation Should have exposure to a variety of programming languages and technologies, including, but not limited to, J2EE (JSP, Servlets, EJB, XML, Java), .Net, Oracle, DB2, and MS/SQL Should have good understanding in concepts such as self-service, automated approval process, RBAC, attestation, separation of duties and recertification Having experience/knowledge in following technologies would be an advantage: LDAP, PKI, SSL. Should have had direct client experience, including working with client teams in an on-site and offshore mode High level networking knowledge is preferred Should have experience in implementing at least one complete IAM SDLC engagements projects. This must include activities such as requirements gathering, analysis, design, development, testing, deployment and application support Should have experience in delivering IT projects. This includes activities such as requirements analysis, defining architecture, and conducting detailed technical design, development, and lead solution delivery Should have exposure to a variety of programming languages and technologies, including, but not limited to, J2EE (JSP, Servlets, EJB, XML, Java), .Net, Oracle, DB2, and MS/SQL Should have good understanding in concepts such as self-service, automated approval process, RBAC, attestation, separation of duties and recertification Should have worked on both out-of-the-box adapters/interfaces and custom adapters /interfaces for IAM enterprise solutions. Having experience/knowledge in following technologies would be an advantage: LDAP, PKI, SSL, Should have experience in carrying out application integration with the IAM solution Should have had direct client experience, including working with client teams in an on-site and offshore mode Should have Knowledge of Linux and Windows operating system High level networking knowledge is preferred Desirable to have certifications in security domain, such as CISSP and CISA or any IAM product specific certifications Skills Expertise SailPoint IdentityIQ 7.0 or later, Identity Now Knowledge on cloud technologies like Microsoft Azure and AWS Experience in other similar IGA products like OIM and Saviynt Knowledge on REST APIs, JSON and postman tool Knowledge on Java, SQL. Scripting knowledge like PowerShell, Perl, ruby etc. Good soft skills i.e. verbal & written communication, technical document writing etc. Exposure to global security standards e.g. PCI, SOX, HIPAA etc. Experience in managing small to large sized organization. Prior experience working in remote teams on global scale. Excellent analytical and problem-solving skills Customer orientation skills. Certification: SailPoint Engineer Certification (Good to have) ITIL or equivalent (Good to have) CISSP (Good to have) To qualify for the role, you must have B. Tech./ B.E. with sound technical skills Strong command on verbal and written English language. Experience in IAM domain like SailPoint IIQ, IDN,Saviynt & OIM. Strong interpersonal and presentation skills. 2-4Years’ Work Experience Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as require What We Look For Who has hands on experience in setting up the Identity and Access Management environment in standalone and cluster environment. Who has hands-on Development experience on Provisioning Workflows, triggers, Rules and customizing the tool as per the requirements. What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

ServiceNow Developer Technical Lead Full-time Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it.” Job Description Description: Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. Having an experience in ServiceNow Development from medium to complex needs. Able to Understand customer requirements and work on requests. Experience with implementation of modules related to CSM and ITSM. Has working experience on Instance Upgrades and Patches for multiple customers. Experience in scripting language: JavaScript and ServiceNow scripting. Should have working experience in Integration using REST/SOAP and Integration Hub. Very Good Experience working with relational databases. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. Has working understanding of Agile Team. Preferred working experience on MSP based instance. Required Certifications: ServiceNow - Certified System Administrator ServiceNow - Certified Application Developer Desired Certifications ITIL V3 Foundation or ITIL 4 Foundation ServiceNow - Certified Implementation Specialist Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Virtual Agent Total Experience Expected: 06-08 years Qualifications BE/Btech/BCA Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers. Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class. At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management – then this role is for you. Your Future at Kyndryl Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: 7–12 years of experience in IT infrastructure, system administration, or DevOps roles. Strong hands-on experience with VCF on VxRail and VMware Aria Operations and Automation . Proficiency in infrastructure automation using Ansible and experience managing pipelines using Azure DevOps (CI/CD) . Solid background in system management , network administration , and technical support . Expertise in operating systems like Linux, Windows, and Unix . Working knowledge of cybersecurity operations : incident response, vulnerability management, threat hunting, IT security architecture, and risk management. Strong understanding of data warehousing , data modeling , database administration , and data quality frameworks. Advanced networking knowledge including routing/switching , load balancing , VPNs , and infrastructure troubleshooting . Preferred Technical and Professional Experience: Strong analytical and troubleshooting mindset with a systematic approach to problem-solving. Familiarity with databases such as SQL, DB2, MySQL . Relevant certifications in areas such as Cybersecurity (e.g., CISSP, CEH) , Cloud Computing (e.g., Azure/AWS) , or Project Management (e.g., PMP, ITIL) . Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Tech Operations analyst's role is to drive major TRR exercise and manage overall resiliency test across all 3 geographies of AFI - US, India and EMEA. We need a person who can provide technical oversight in the review of TRR plans and identify opportunities for resiliency, recovery, and automation. Drive automation for simulation of failure scenarios to be leveraged during exercises. Head BCM product features development within the team in a federated model. Lead TRR program maturity toward zero downtime goal for critical applications recovery. Facilitate application failover as a recovery mechanism during major incidents. Drive DR Operations deliverables for successful completion aligned to prioritized product roadmap. Responsible for developing and reporting on KPI for the DR Program. Create and execute recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Key Responsibilities To drive major TRR exercise and manage overall resiliency test across all 3 geographies of AFI - US, India and EMEA. To provide technical oversight in the review of TRR plans and identify opportunities for resiliency, recovery, and automation. Proficiency in scripting languages, like Python or Shell/powershell Drive automation for simulation of failure scenarios to be leveraged during exercises. Head BCM product features development within the team in a federated model. Lead TRR program maturity toward zero downtime goal for critical applications recovery. Facilitate application failover as a recovery mechanism during major incidents. Drive DR Operations deliverables for successful completion aligned to prioritized product roadmap. Responsible for developing and reporting on KPI for the DR Program. Create and execute recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Required Qualifications Bachelors/master's degree in computer science/information systems or equivalent. Person should have above qualifications and 2-4 years of experience in relevant disciplines including: At least 2-4 years of strong experience in managing overall resiliency test. At least 2-4 years in scripting languages, like Python or Shell/powershell Hands on experience in automated failover/failback of recovery activities and automation Hands-on experience to drive automation for simulation of failure scenarios to be leveraged during exercises Working knowledge on zero downtime goal for mission critical applications recovery Knowledge of ITIL practices Hands-on experience on creating, executing recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Preferred Qualifications Candidates who have used following tools (or have familiarity with below) will have added advantage: Service Now BCM Automation tools or scripting knowledge experience Sound knowledge about Cloud Technology and exposure to AWS etc Familiarity with monitoring tools About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Lead Consultant – Account PMO In this role, the primary responsibility includes around strategy, budgeting, growth requirements, technology architecture and design, project management, people management and strong presence in front of client. The person will also be required to hand off seamless delivery to oversee day-to-day operations Collaborating with other operations delivery managers from Genpact across services provided and mange escalations for the program. Will also manage ongoing relationship with stakeholder and other clients as may be assigned. A self-starter you are up-to-speed with the latest developments in the tech world. Responsibilities Responsible for end-to-end technology project management Play an important role in establishing presence. Oversee delivery aspects and work shoulder to shoulder with customer or internal representatives for the program Partnering with Customers and Internal stakeholders on effective CM (change management) Participate in governance meetings for operational performance reviews Collaborate with Customer team to resolve any operational challenges Manage/handle escalations, proactively engage resources to address issues and resolve. Drive quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives Participate on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization Works to develop and sustain Client Relationship & Trust Identifying and eliminating root cause barriers to accuracy, productivity, and quality Participates on business leadership meetings, representing location and business unit to VP /SVP & Mgmt. team Work with Service delivery and enabling functions in Genpact team to deliver as committed in contract to customer Evaluate and provide advice on delivery and management tools for in scope services Provide research assistance for innovation with new technologies and potential process optimization Provide business case assistance and preparation, as required and agreed Review and approve all recommended services, standards, policies, procedures, and requirements, as Customers deems appropriate. Qualifications we seek in you! Minimum Qualifications BE/ B Tech/ MCA/M Tech Preferred Qualifications/ Skills Production Support of Insurance Apps under SLA/KPI ambit Coordination with Cross Functional teams, vendor teams, Business Owners, Infrastructure & Cloud team Execution of Transformation, Integration & Automation Programs/ Projects Experience on JIRA/ Remedy tool Well versed with ITIL Framework (Incident/ Change/ Problem Management/ Request Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Lead Consultant Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 17, 2025, 4:53:02 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Job description Job Title: Business Development Executive - IT Services Location: Noida Company: Ucodice is a leading provider of innovative IT solutions, specializing in resolving challenges across diverse industries through cutting-edge technologies such as web and mobile development, automation, IoT, artificial intelligence, sensors, electronics, and a suite of other IT tools. Our mission is to deliver tailored, high-impact solutions that drive our clients' success. Position Overview: We are seeking a dynamic and results-driven Business Development Executive to join our expanding team. This role is pivotal in driving business growth by identifying and generating new business opportunities, nurturing client relationships, and closing deals. The ideal candidate should have a strong understanding of IT services and solutions,Lead generation and Bidding combined with proven sales experience in a competitive environment. Key Responsibilities: Identify, qualify, and generate new sales leads through research, networking, and bidding platform, etc. Develop and maintain strong relationships with potential clients, understanding their business needs and proposing appropriate IT solutions. Manage the entire sales process from lead generation to closing deals, ensuring a smooth transition to the delivery and implementation teams. Meet and exceed sales targets and performance metrics while adhering to company policies and sales processes. Stay updated on industry trends, competitors, and new technologies to provide strategic insights and enhance sales efforts. Required Skills and Qualifications: Proven experience as a Business Development Executive or similar role in IT services, with a track record of achieving sales targets. Strong understanding of IT solutions such as web and mobile development, automation, IoT, AI, and related technologies. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field preferred. Preferred Qualifications & Experience: Industry certifications (e.g., ITIL, PMP) are a plus. Minimum 3 years of experience in B2B sales and enterprise-level solution selling. Why Join Us: At Ucodice, you’ll have the opportunity to work with a talented team of professionals who are passionate about innovation and delivering exceptional results for our clients. We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that encourages growth and creativity. If you have a passion for technology and a proven ability to drive sales in the IT services industry, we want to hear from you. Apply today and join us in shaping the future of IT solutions! How to Apply: Kindly submit your resume to hr@ucodice.com . We look forward to reviewing your application. Location - IHDP Business Park, Street Number 7, Sector 127, Noida, Uttar Pradesh 201304 Website - www.ucodice.com Job Types: Full-time, Permanent Schedule: Monday to Fridayashutoshkr1693@gmail.com Experience: total work: 3 years (Required) B2B sales: 3 years (Required) IT Sales: 1 year (Required) Work Location: In person Edit jobOpenView public job page Application Settings Application method Email Require resume Yes Application updates hr@ucodice.com Candidates contact you (email) Job Types: Full-time, Permanent Pay: ₹11,514.48 - ₹39,949.39 per month Schedule: Monday to Friday Language: Hindi (Preferred) Work Location: In person

Req ID: 310208 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Business Intelligence Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Oversee, facilitate and administer ITIL based service 24x7. Requirements - 7+ years of experience of education and work. Strong understanding of ITIL process and principles Leadership skills Expereince with handelling multiple accounts. Knowledge of ITIL tools Strong Verbal and Written communication skills Strong abiilty to create and document process Competencies in conflict resolution, customer service, facilitation and executive presentation About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Req ID: 329160 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a DT Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The person will be a key member of the IT Support team that is tasked to providing L1, L2 support to payments team and building custom solutions wherever required. Job Duties & Responsibilities Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for PROD deployment & validation, About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Req ID: 326966 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position Overview : At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Helpdesk Associate" to join our team in "Noida". About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks. Key Responsibilities: Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies. Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards. Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors. Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers. Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements. SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes. Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance. Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards. Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable. Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors. Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations. Requirements Education: Post Graduate (MBA preferred). Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance. Skills: Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.). Strong vendor management and negotiation skills, including SLA adherence. Knowledge of telecom and data center infrastructure operations and relevant security standards. Ability to design and optimize operational workflows and SOPs. Proficiency in MS Office (Excel, Word, PowerPoint). Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc. Strong communication and analytical skills. Experience of working with ticketing systems. Basic project management skills. Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus. Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance. Location: Candidates must be based in Delhi/NCR. Other Requirements: Willingness to work flexible hours and roster-based shifts (including Sundays). Comfortable with a 6-day workweek. Location: Work-from-office (Noida, Sector 2). Willing to travel to data centers across India when needed. Flexibility in communication with both technical and non-technical stakeholders. Proactive and solution-oriented approach to challenges. Benefits Competitive salary aligned with industry standards and experience. Opportunity to work at the intersection of compliance, operations, and telecom infrastructure. Exposure to strategic and high-impact operational roles across telecom and data center verticals. A dynamic and collaborative work environment with growth potential. On-the-job learning in telecom regulations, infra compliance, and vendor governance. Potential for growth within the organization. Exposure to new and innovative technologies in the telecom and data center space . Specific training opportunities in telecom regulations or technologies . Job Types: Full-time, Permanent Pay: ₹550,000.00 - ₹650,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Application Question(s): How many years of experience you have as Compliance analyst? Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT?? Do you have experience in AWS QuickSight, Ticketing systems (e.g., Jira, Freshdesk, Zendesk) Your Current CTC? Work Location: In person