28694 Itil Jobs - Page 3

Job Title: Platform Architect Experience: 8+ Years Location: Bangalore Job Summary: We are looking for a highly skilled Platform Architect with strong experience in designing, building, and scaling enterprise-grade IT platforms. The ideal candidate will have deep expertise in IT Service Management (ITSM) and a proven ability to define platform strategies, architecture blueprints, and end-to-end implementation roadmaps for large-scale enterprise environments. Key Responsibilities: Design and architect scalable, secure, and high-performing enterprise platforms aligned with business objectives. Lead the platform modernization and transformation initiatives with focus on ITSM best practices. Col...

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills and Team management skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and ...

Job Summary: We are looking for a customer-focused and technically skilled Service Desk Engineer to join our IT support team. In this role, you will be the first point of contact for all IT-related issues and requests, providing timely and effective solutions to internal users or clients. Key Responsibilities: Provide first-line technical support via phone, email, ticketing system, or in-person Log, track, and manage service desk tickets using ITSM tools (e.g., ServiceNow, Jira, Freshservice) Diagnose and resolve hardware, software, network, and peripheral issues for desktops, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and updates S...

Job Overview: The Senior Manager Client Business Operations is responsible for overseeing client delivery operations, optimizing business processes, and ensuring service excellence across client portfolios. The role involves managing operational teams, streamlining workflows, driving process improvement, and building strong relationships with key clients to achieve strategic business outcomes. Key Responsibilities: Lead and manage end-to-end client operations, ensuring delivery excellence and contractual compliance. Collaborate with client stakeholders to understand business objectives and operational needs. Oversee day-to-day operations across multiple projects, ensuring quality, efficiency...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process while e...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Storage Area Networks (SAN) Architecture and Design Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Job RequirementsKey Responsibilities:Should have sound experience in providing L3 support for S...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Incident Management Good to have skills : Problem Management Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education 1) Summary We are seeking an accomplished Service Management & Reporting professional to lead ITIL-driven processes and deliver advanced analytics and...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : DevOps Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with organizational goals, addressing any challenges that arise, and facilitating communication among stakeholders to dr...

About the role: The L1 - IT Support executive will handle IT-related tasks assigned to them. The role involves troubleshooting hardware, software, and network problems, providing timely resolutions, and escalating complex or unresolved issues to higher-level support teams. Key Responsibilities: Respond to IT support requests via email, chat, or phone call Troubleshoot basic hardware issues (PCs, printers, scanners, etc.) Troubleshoot software issues (Windows/Mac OS, MS Office, common applications) Assist with password resets, account setups, and access requests Maintain and update the IT ticketing system Escalate unresolved issues to senior IT team members Document common solutions and provi...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Incident Management Good to have skills : Problem Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery for IT production systems and services. A typical day involves support...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Performance Testing Strategy Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engag...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : PySpark Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solvi...

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Th...

At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe. We are looking for a Technical Support Lead to join our A-team. As a Technical Support Lead at Allucent you will be responsible for managing and coordinating the IT support team to ensure the delivery of high-quality technical support services. This role involves overseeing daily operations, resolving escalated issues, and implementing ITIL best practices for incident and problem management. The Team Lead will work closely with other departments to understand their technology needs a...

Key Responsibilities Monitor and manage IT support queues, ensuring timely triage and resolution of incidents and service requests Respond to and resolve incoming support calls and tickets, providing first-line technical assistance to end users Troubleshoot basic network issues such as connectivity problems, access-point availability, and switch-port configurations Assist in identifying and resolving issues related to firewall rules or access restrictions in collaboration with the network/security team Process and fulfil endpoint hardware requests in line with company standards and asset-management procedures Ensure adherence to Service Level Management (SLM) procedures, escalating issues wh...

Job Summary The ServiceNow Business Analyst (CSM), with a minimum 2 years of experience on CSM, and overall, 5-6 years of experience on ServiceNow BA, will be responsible for gathering business requirements, analyzing processes, and implementing solutions within the ServiceNow Customer Service Management (CSM) module. This role involves working closely with stakeholders to understand their needs, translating those needs into technical requirements, and collaborating with the development and QA teams to deliver high-quality solutions. Job Requirements • Requirement Gathering: Collaborate with stakeholders to gather and document business and technical requirements for ServiceNow CSM implementa...

Tethys Technology, Inc. is seeking an experienced Infrastructure Administrator with strong expertise in network and server administration to support our global algorithmic trading systems . This role involves working closely with cross-functional teams across London, New York, and other global locations to ensure high availability, performance, and security of mission-critical trading infrastructure. Key Responsibilities Monitoring & Troubleshooting: Identify and resolve performance, security, and stability issues across both network and server infrastructure. Deployment Support: Configure and support new deployments, ensuring optimal setup for networking and server components. Storage Manag...

Job Description Experience – 3-6 years Shift - 24*7 (Rotational) Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs is highly preferred. We are seeking a proactive and experienced Escalation Engineer to join our team at eClerx, a leading Internet Service Provider. The ideal c...

Country/Region: IN Requisition ID: 30258 Work Model: Position Type: Salary Range: Location: INDIA - HYDERABAD - BIRLASOFT OFFICE Title: Project Lead-Servicenow ITSM Developer Description: Area(s) of responsibility Job Title: ServiceNow ITSM Lead Developer / Administrator(certified ITSM) Role Summary: The ServiceNow ITSM Lead Developer is responsible for supporting the configuration, maintenance, and basic development of the ServiceNow ITSM platform. Key Responsibilities: Support Incident, Problem, Change, and Request Management modules. Good understanding of ITIL and ITSM processes. Basic knowledge of CMDB and Asset management. Configure forms, lists, flow using workflow / flow designer, SLA...

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here ...

India Information Technology (IT) Group Functions Job Reference # 312819BR City Hyderabad, Pune Job Type Full Time Your role Your role Do you have a knack for technology? Are you at your best when supporting others? We’re looking for someone like that to: Provide projects support for the Red Hat Enterprise Linux and Solaris distributed infrastructure, preferably worked in Storage Migration especially NAS, DC Exit, OS Migration, Unix estate wide remediation projects and BCM/Isolation tests, Power down activities. Provide global production support for the Unix distributed infrastructure while on shift. Address incidents picked up by the monitoring systems alerting on global Unix infrastructure...

Summary The eCompliance Manager is responsible for providing Quality Assurance oversight and guidance with regard to computerized systems validation (CSV), operating within the framework of regulations (GxP, 21CFR11, etc.) and requirements defined in the Novartis Quality Manual and global procedures. eCompliance Manager provides the needed operational support such as approving the GxP impacted changes, Periodic Review Reports, deviations etc., Provides the guidance to the project and operations team on the CSV related topics and related information. Reviews and/or approves the global Computerized Systems key validation deliverables as a part of the eCompliance support to the GxP projects. Ab...

Organization: The Organisation Harley’s Fine Baking (https://www.harleys.com/), is a European style patisserie (premium cake selling company) created by an IIM professor to disrupt the cake and coffee market, established to spread bonafide taste of the streets of Manhattan across the world. Brought into the world from a love for baking, the desire to create a meeting place that serves delicious food with a warm rustic environment. The Organization offers a full scope of Breads, morning merchandise, cakes, baked and savoury goods. Currently the team size is of about 200+ people with more than 15 outlets across Hyderabad, along with a plan of opening 100 new outlets across Mumbai, Goa, Vijayaw...

JOB DESCRIPTION Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Chief Technology Office team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end...

Role will support: Fed Remediation Program. Regulatory (audits, inquiries, reporting) Model Risk Support Data Governance Support Control testing program ORM Governance: REV’s: Risk of Change Unified Release RCSA Process Reviews (aka Process Risk Assessment) Key Responsibilities Help drive the Operational Risk Management (ORM) process for technology organization. Guide key contacts in Technology teams through completion of ORM deliverables with a focus on identifying key risks and controls in processes deemed vital for the reliably delivering services and solutions. Identify new risks and keep action plans current for high risk items. Provide in depth technology operational risk subject matte...