40581 Itil Jobs - Page 3

Role Overview As a Support Engineer for Customer Frontline System, you will be the first point of contact for users experiencing technical issues. You will be responsible for recreating, logging, prioritizing, and resolving basic incidents, leveraging monitoring tools such as Kibana, Splunk and the AYS (At Your Service) system to diagnose problems efficiently. More complex issues will be escalated to L2/L3 teams, and you will ensure timely communication with all stakeholders while maintaining high levels of customer satisfaction and adhering to agreed Service Level Agreements (SLAs). Key Responsibilities Incident Management: Act as the primary contact for user inquiries and issues received v...

Back About Us At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time. We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru. We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology. Our core values support a customer-centric approach and the harnessing of cutting-edge technology to provide business outcomes with positive societal impact. Guided by innovation and a commitment to progress, we’re shaping a brig...

Admin-ServiceNow-CHANGE Mgmt Job Summary The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests. (1.) Key Responsibilities 1. Apply Itil Principles To Provide Effective Change Management Solutions Using Servicenow, Ensuring Compliance With Quality Standards And Regulatory Requirements. 2. Manage On-Call Escalations By Con...

Job Title: ITSM Consultant/Manager: Role : We are seeking an ITSM consultant to lead and practice ITSM process evaluation. The ideal candidate is responsible for driving the strategic development, implementation, and continuous improvement of IT Service Management (ITSM) processes and solutions within Highmark. This individual will leverage deep expertise in ITSM principles and extensive hands-on experience with the ServiceNow platform to optimize service delivery, enhance operational efficiency, and ensure alignment with business objectives. Responsibilities: Experience in successfully using process capability tools to assess process effectiveness Serve as a subject matter expert for ITSM b...

About the job Join us and enjoy a generous Sign-On Bonus — We are offering an exceptional quick joiner bonus of 5 LPA , alongside our general sign on bonus of 2 LPA. Role Overview We are seeking an experienced AMS Lead to oversee Workday Application Managed Services (AMS) delivery for our Australia region clients . The AMS Lead will be responsible for ensuring high-quality service delivery, client satisfaction, and team performance across functional and technical Workday streams. This role involves coordinating with Australia-based client teams, managing priorities across multiple customers, and driving operational excellence through proactive issue management, performance tracking, and proc...

About Us: Marriott International Inc., headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more than 140 countries and territories. Role Title: Senior Network Engineering Manager, Cloud & Data Center Position Summary: Marriott International is transforming its global network technology to offer the most advanced, secure, reliable, and scalable networks in the hospitality industry. Building a sof...

Position Overview Job Title: Production Analyst, AS Location: Pune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral p...

Job Summary NetApp is seeking a Senior TechOps Engineer to join our expanding Instaclustr team in India. Instaclustr, a NetApp offering, delivers open-source technologies as a managed service, ensuring reliability at scale. We manage cutting-edge solutions such as Cassandra, Kafka, PostgreSQL, Redis/Valkey, OpenSearch, ClickHouse, and Cadence for customers worldwide. Our platform simplifies the entire lifecycle, provisioning infrastructure, installing applications, and most importantly, ensuring these applications run reliably in production. Since its inception in 2013, Instaclustr has grown rapidly, serving 300+ customers globally and managing 18,000+ nodes. As a Technical Operations Engine...

Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. The team We represent Hitachi Vantara to enterprise clients across industries, establishing busine...

Role Overview As a Support Engineer for Customer Frontline System, you will be the first point of contact for users experiencing technical issues. You will be responsible for recreating, logging, prioritizing, and resolving basic incidents, leveraging monitoring tools such as Kibana, Splunk and the AYS (At Your Service) system to diagnose problems efficiently. More complex issues will be escalated to L2/L3 teams, and you will ensure timely communication with all stakeholders while maintaining high levels of customer satisfaction and adhering to agreed Service Level Agreements (SLAs). Key Responsibilities Incident Management: Act as the primary contact for user inquiries and issues received v...

Role overview: The Director - Networking drives daytoday operations for the onsite Hyderabad infrastructure team across network, cloud, and systems, and partners closely with US counterparts for global delivery. This role owns ticket governance and SLAs/SLOs, enforces ITIL change practices, ensures documentation currency, and coordinates with vendors to deliver reliable, performant, and secure services spanning campus/branch networks, hybrid cloud, and server platforms. What You will Do: Operate and improve daily services across network, cloud, and systems; own ticket triage, backlog hygiene, and SLA/SLO definitions, with transparent reporting and clear escalation paths. Run ticket reviews a...

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Summary: We are seeking a multifaceted and experienced Director of PSG IT ES PMO to lead our enterprise IT Portfolio Management Office. This role is accountable for the strategic governance, execution, and alignment of IT initiatives across the organization. The ideal candidate brings a deep understanding of portfolio and project management, budget oversight, and strategic planning—along with a strong background supporting Mergers & Acquisitions (M&A) from a technology and integration perspective. This position is essential to ensuring all technology initiatives are prioritized, resourced, delivered optimally, and aligned w...

Job Description: Governance Framework: Develop and implement IT governance frameworks and policies to align IT strategy with business goals. Ensure the IT governance framework complies with regulatory requirements and industry best practices. Risk Management: Identify, assess, and manage IT risks. Develop and monitor risk mitigation plans. Conduct regular risk assessments and ensure appropriate controls are in place. Compliance : Ensure compliance with all relevant regulatory requirements, including RBI guidelines, data protection laws, and internal policies. Coordinate with internal and external auditors to facilitate IT audits and reviews. Policy Development: Develop, review, and update IT...

Job Title: IT Desktop Support – Team Lead Experience : 7+ Years Location : Hyderabad Job Type : Full-time / Permanent Reporting To : IT Manager / Infrastructure Head Job Summary: We are looking for a highly skilled and experienced IT Desktop Support Team Lead to oversee day-to-day operations of the desktop support team. The ideal candidate will possess deep technical expertise, leadership qualities, and a passion for delivering excellent user support and infrastructure stability across the organization. Key Responsibilities: Lead and mentor a team of desktop support engineers. Manage and prioritize daily support tickets and ensure SLA adherence. Provide L1 and L2 technical support for deskto...

Job Title: Customer Operations Specialist Sr.- LOcation-Delhi NCR Shift--Rotational Shift. Application Instructions When applying, please select any two skills from the list above that best match your expertise. Your profile will be evaluated based on the chosen combination, ensuring alignment with our organisational needs. Role Summary: Key Skills (Choose Any Two) Candidates are requested to select a combination of two skills from the list below when applying. This will help us align your profile with the most suitable responsibilities. 1. Incident & Request Management (Mandatory- Certification -V4 Foundation.) Coordinate incident handling across territories, products, or technologies Overs...

Role & responsibilities Should have understanding about basics of ITIL Should have good hands on for ITSM tools like Summit, ServiceNow Logging all service desk communications and document issue resolution using an ITSM system Prioritizing and managing incoming IT service requests efficiently Providing user guidance and training for better tech utilization Excellent Communication skills Ability to multitask, prioritize, and work under pressure.

Exigo Tech is a Sydney-based Technology Solutions Provider that is focused on providing solutions on three major verticals; Infrastructure, Cloud, and Application to businesses across Australia. We help companies reach operational efficiencies by empowering them with technology solutions that drive their business processes. Exigo Tech is currently looking for Sr. System Administrator - Expression of Interest We are ISO 27001:2022 certified organization Visit our website: https://exigotech.co/ for more details…. LinkedIn: https://www.linkedin.com/company/exigotech/ Click Here to know more : LIFE AT EXIGO TECH The successful candidate will be required to: Roles & Responsibilities Communicating...

Director – Talent Acquisition Experience Required: 15+ years, Location: Jaipur, India , Salary Range: Open The Director of Talent Acquisition is a strategic leadership role responsible for defining and executing the enterprise-wide global hiring strategy. This position is central to building and scaling recruitment capabilities across multinational environments, with a strong focus on IT and services-based RPO delivery excellence. • 15+ years of proven experience managing complex multinational hiring projects. • Expertise in global recruitment technologies including ATS/CRM tools, sourcing platforms, and analytics. • Strong track record in scaling recruitment teams and delivering high-impact...

SUMMARY Embark is a specialized consulting and execution platform designed to help global enterprises build, scale, and evolve Global Capability Centers (GCCs) in India. We offer a comprehensive, end-to-end solution that addresses every critical stage of a GCC’s lifecycle from strategy and setup to long-term transformation. Embark is founded by experienced practitioners with deep domain expertise and ably sponsored by Embassy Group. Embark eliminates advisory fragmentation and executional friction by offering an integrated model across strategy, compliance, operations, talent, and culture. Your role as a Consultant We expect our people to embrace and live our purpose by challenging themselve...

Job Title: Customer Operations Specialist Sr.- LOcation-Delhi NCR Shift--Rotational Shift. Reports to: Operations Manager Function: Customer Operations, Services Role Summary: As a Customer Operations Specialist Problem Manager at Insight, you will lead the implementation and continuous improvement of Problem Management processes .Youll drive root cause analysis, trend monitoring, and proactive service enhancements to reduce incidents and improve client satisfaction. This role also supports service transitions, knowledge management, and change/configuration processes, ensuring ITIL-aligned service excellence. Key Responsibilities: Lead proactive and reactive Problem Management, including roo...

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain. We are currently looking to hire a Infrastructure Lead - Cloud & Hosting Service . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below. Role: Infrastructure Lead -...

Overview Join one of the world’s leading AI-driven supply chain solutions companies, recognized by Glassdoor as one of the “Best Places to Work.” We are looking for a skilled individual with a strong foundation in statistical and analytical methods, who can also collaborate effectively with teams during operational phases. Expertise in implementing industry best practices is a plus. Scope As a Data Science Consultant, you will be a will be responsible for advising the customer and recommending software configuration alternatives to optimize the solution so that the customer may realize the maximum value from the software. You will be part of a larger global team spanning across India and EME...

Responsibilities Be part of a trading systems engineering team, dedicated to building out the core trading platforms. Work closely with cross functional teams to improve the system reliability, scalability and security. Engage in and improve the quality supporting the platform. Build and manage systems, infrastructure and applications through automation. Provide operational support to internal teams working on the platform. Work on improvements to bring in high efficiency, reduce latency, deploy systems faster. Practice sustainable incident response and blameless postmortems. Together with your engineering team, you will share an on-call rotation and be an escalation contact for service inci...

Job Title: Operation Manager Location: Bangalore, Hybrid Why should you choose us? Rakuten Symphony is a Rakuten Group company, that provides global B2B services for the mobile telco industry and enables next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support f...

Summary Position Summary Network Specialist – Senior Analyst - Deloitte Support Services India Private Limited Key Responsibilities: Provide operational support for firewalls on multiple platforms across the Deloitte global infrastructure. First responder to monitored alerts, incidents, and issues. Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.) Perform firewall policy changes, analysis and clean-up as requested by firms. Provide visibility and insight to assist customers with firewall activity and usage information. Follow through with firm and vendor resources to close out availability, performa...