9257 Itil Jobs - Page 5

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a [[Service Desk Senior Associate with English]] to join our team in [[India]]. Senior Service Desk Associate English India - Office working Competitive Salary & Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably a technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work shifts if required Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package Working for a top 5 company in the industry worldwide Company culture focused on the employee wellbeing The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms Show more Show less

Job Title: IT & System Administrator Location: Coimbatore (On site) Employment Type: Full-time Job Summary: We are seeking a highly skilled and proactive IT & System Administrator to manage and maintain our organization's IT infrastructure. The ideal candidate will be responsible for ensuring the stable operation, integrity, and efficient performance of information systems, networks, and servers. This includes installing, configuring, administering, and troubleshooting hardware, software, and network components. Key Responsibilities: 1-2 years hands on experience in Networking, Subnetting (IPV4, IPV6), VLAN, Crimping, Routers, Switches and Access points. Strong network troubleshooting skills. 1 year experience in Linux servers. Knowledge in ITIL process and ticketing tools like JIRA, ServiceDesk. CCNA Certification (Optional). Redhat / Linux Certifications (Optional). Required Qualifications: Bachelor’s degree in computer science, Information Technology, or related field. Diploma holders also preferred (They have realtime work experience). 1+ years of proven experience in system and network administration. Strong knowledge of Windows Server, Linux, VMware/Hyper-V, and Office 365 administration. Experience with firewalls (e.g., Fortinet, Cisco), networking protocols, and VPNs. Familiarity with backup systems, disaster recovery planning, and cybersecurity principles. Additional Qualifications: Relevant certifications (e.g., MCSA, CompTIA Network+, CCNA, ITIL). Experience with cloud services (e.g., AWS, Azure). Scripting skills (e.g., PowerShell, Bash) for automation tasks. Soft Skills: Excellent problem-solving and troubleshooting abilities. Strong communication and interpersonal skills. Ability to work independently and manage multiple tasks effectively. Show more Show less

Req ID: 312647 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Networking Routing and Switching - Network Engineering Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Must have great experience on Routing & Switching & Wireless and Firewalls. Responsible for the Cisco ACI network architecture component(s) Must have Palo Alto Experience. Understand and support Data Centre Networks utilizing Cisco Application Centric Infrastructure and Nexus 9k platforms. Contribute to the development and performance of a migration plan from traditional data centre network designs to Cisco ACI. Integrate service appliances to Cisco ACI deployments to include Application Delivery Controllers and Firewalls. G0od understanding of Inter and Intra Tenant traffic flows, contracts Experience in L2 outs, L3 outs, VMM integration Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Excellent communication skills, both written and oral Strong customer service skills; interfaces with customers, end users, partners and associates Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 10+ years of experience on managing LAN & WAN Infrastructures 10+ years’ experience on Routing & Switching, Riverbed & Wireless 10+ years of experience on Palo Alto 5+ years on experience on Cisco ACI Highly Preferred Skills: Preferred knowledge of VELO Cloud (Hands-on) and Wireless Adaptive, communication, presentation, and leadership skills Project experience for SDN Infra & Networking Degree: Bachelors in Computer Science or equivalent work experience About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Req ID: 311592 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). General Duties and Responsibilities: In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas Requirements for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player 24/7 rotational shifts and week offs and Work from Office mandatory Excellent communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Exp : 8yrs to 12yrs Job Overview: We are seeking a seasoned IT Governance professional to join our team and play a pivotal role in strengthening the bank's IT governance structure. This role is responsible for defining and driving IT governance strategies that ensure regulatory compliance, risk management, operational efficiency, and alignment of IT initiatives with business goals. The ideal candidate will bring deep expertise in IT governance frameworks, regulatory mandates (including RBI, SEBI, PCI DSS etc), and cross-functional leadership—particularly within the banking or financial services sector. Key Responsibilities: Design and maintain IT governance frameworks aligned with strategy and regulations. Establish IT policies, standards, and procedures across all domains (cybersecurity, infrastructure, applications, vendor management). Ensure adherence to RBI guidelines, PCI DSS, ISO 27001, DPDP Act, and related laws. Coordinate audits and regulatory inspections; oversee closure of compliance findings. Conduct IT risk assessments; manage risk registers and KRIs. Monitor control testing and implement risk mitigation plans, including vendor IT compliance. Develop governance dashboards and reports for CXOs and Board Committees. Lead IT assurance activities, audits, self-assessments, and certification efforts. Serve as liaison among business units, risk teams, and regulators. Lead cross-functional governance initiatives and drive awareness programs. Oversee IT compliance programs, regulatory submissions, and third-party risk management. Track emerging regulations and evaluate their impact on IT governance. Qualifications: Bachelor’s or Master’s degree in Information Technology, Computer Science, Information Systems, or related field. 8–12 years of relevant experience, with at least 5 years in a IT governance or compliance role in the banking/financial services industry. In-depth understanding of IT governance and compliance frameworks including: COBIT, ISO 27001, ISO/IEC 38500, NIST CSF, ITIL Regulatory guidelines: RBI, SEBI, DPDP Payment card industry standards (PCI DSS) and associated audit requirements Proven ability to interface with senior stakeholders and regulatory bodies. Experience in implementing IT governance tools and automation for policy enforcement, reporting, and risk assessments. Show more Show less

Job Title: VP-Digital Expert Support Lead Experience : 15 + Years Location : Pune Position Overview The Digital Expert Support Lead is a senior-level leadership role responsible for ensuring the resilience, scalability, and enterprise-grade supportability of AI-powered expert systems deployed across key domains like Wholesale Banking, Customer Onboarding, Payments, and Cash Management . This role requires technical depth, process rigor, stakeholder fluency , and the ability to lead cross-functional squads that ensure seamless operational performance of GenAI and digital expert agents in production environments. The candidate will work closely with Engineering, Product, AI/ML, SRE, DevOps, and Compliance teams to drive operational excellence and shape the next generation of support standards for AI-driven enterprise systems. Role-Level Expectations Functionally accountable for all post-deployment support and performance assurance of digital expert systems. Operates at L3+ support level , enabling L1/L2 teams through proactive observability, automation, and runbook design. Leads stability engineering squads , AI support specialists, and DevOps collaborators across multiple business units. Acts as the bridge between operations and engineering , ensuring technical fixes feed into product backlog effectively. Supports continuous improvement through incident intelligence, root cause reporting, and architecture hardening . Sets the support governance framework (SLAs/OLAs, monitoring KPIs, downtime classification, recovery playbooks). Position Responsibilities Operational Leadership & Stability Engineering Own the production health and lifecycle support of all digital expert systems across onboarding, payments, and cash management. Build and govern the AI Support Control Center to track usage patterns, failure alerts, and escalation workflows. Define and enforce SLAs/OLAs for LLMs, GenAI endpoints, NLP components, and associated microservices. Establish and maintain observability stacks (Grafana, ELK, Prometheus, Datadog) integrated with model behavior. Lead major incident response and drive cross-functional war rooms for critical recovery. Ensure AI pipeline resilience through fallback logic, circuit breakers, and context caching. Review and fine-tune inference flows, timeout parameters, latency thresholds, and token usage limits. Engineering Collaboration & Enhancements Drive code-level hotfixes or patches in coordination with Dev, QA, and Cloud Ops. Implement automation scripts for diagnosis, log capture, reprocessing, and health validation. Maintain well-structured GitOps pipelines for support-related patches, rollback plans, and enhancement sprints. Coordinate enhancement requests based on operational analytics and feedback loops. Champion enterprise integration and alignment with Core Banking, ERP, H2H, and transaction processing systems. Governance, Planning & People Leadership Build and mentor a high-caliber AI Support Squad – support engineers, SREs, and automation leads. Define and publish support KPIs , operational dashboards, and quarterly stability scorecards. Present production health reports to business, engineering, and executive leadership. Define runbooks, response playbooks, knowledge base entries, and onboarding plans for newer AI support use cases. Manage relationships with AI platform vendors, cloud ops partners, and application owners. Must-Have Skills & Experience 15+ years of software engineering, platform reliability, or AI systems management experience. Proven track record of leading support and platform operations for AI/ML/GenAI-powered systems . Strong experience with cloud-native platforms (Azure/AWS), Kubernetes , and containerized observability . Deep expertise in Python and/or Java for production debugging and script/tooling development. Proficient in monitoring, logging, tracing, and alerts using enterprise tools (Grafana, ELK, Datadog). Familiarity with token economics , prompt tuning, inference throttling, and GenAI usage policies. Experience working with distributed systems, banking APIs, and integration with Core/ERP systems . Strong understanding of incident management frameworks (ITIL) and ability to drive postmortem discipline . Excellent stakeholder management, cross-functional coordination, and communication skills. Demonstrated ability to mentor senior ICs and influence product and platform priorities. Nice-to-Haves Exposure to enterprise AI platforms like OpenAI, Azure OpenAI, Anthropic, or Cohere. Experience supporting multi-tenant AI applications with business-driven SLAs. Hands-on experience integrating with compliance and risk monitoring platforms. Familiarity with automated root cause inference or anomaly detection tooling. Past participation in enterprise architecture councils or platform reliability forums Show more Show less

Req ID: 322568 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Routing and Specialist - Network Engineering Advisor to join our team in Greater Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities: Must have great experience on Cisco Routing & Switching & Wireless for about 8-10yrs Vendors supported - Viptela is must, Cisco, Cisco DNA , Cisco Wireless 9800 Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of Viptela SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN, Firewall Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 8+ years of experience on managing LAN & WAN Infrastructures 8+ years’ experience on Routing & Switching, Riverbed & Wireless Vendor experience to include - SDWAN, Cisco, Riverbed Highly Preferred Skills: Preferred knowledge of SDWAN Viptela , (Hands-on) and Wireless About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Experience: 1-3 Years Shift: US Shift Job Summary: The L1 Service Desk Engineer is the first point of contact for IT support within the organization, responsible for providing efficient and courteous technical assistance. The role involves handling initial support requests, troubleshooting technical issues, resolving basic IT incidents, and escalating complex problems to higher support levels. Key Responsibilities: 1. Technical Support: o Respond to incoming service desk calls, emails, and tickets in a timely manner. o Provide first-level support by troubleshooting and resolving hardware, software, and network-related issues. 2. Incident Management: o Identify, prioritize, and manage incidents according to defined Service Level Agreements (SLAs). o Escalate complex issues to higher support levels when necessary, ensuring proper handoff with clear documentation. o Track and follow up on outstanding incidents, maintaining communication with end-users. 3. User Assistance: o Guide end-users through basic technical steps to resolve common issues. o Provide password resets, account unlocks, and basic user account management. o Educate users on best practices for security, software usage, and IT policies. 4. Systems Monitoring and Maintenance: o Monitor system alerts and notifications, acting on any critical issues or outages. o Perform routine maintenance tasks such as software updates and system checks. o Report recurring issues to Level 2 support or management for further investigation. Qualifications: • Education: Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience). • Certifications: ITIL Foundation, CompTIA A+, or Microsoft certifications are a plus. • Experience: 1+ years of experience in a help desk or technical support role. Skills and Competencies: • Technical Skills: Basic knowledge of Windows OS, Microsoft Office Suite, network basics, and troubleshooting hardware/software issues. • Communication Skills: Strong verbal and written communication skills, with a customer-oriented approach. • Problem-Solving: Ability to analyze and troubleshoot basic IT issues. • Time Management: Ability to handle multiple requests and prioritize tasks efficiently. • Teamwork: Strong interpersonal skills, with the ability to collaborate effectively with other team members. Show more Show less

Job Summary: We are looking for a highly experienced Mitel Support Engineer (L3) to join our Managed Services team. This role involves advanced troubleshooting, maintenance, and support of Mitel telephony systems and applications. The ideal candidate will have deep expertise in Mitel platforms and be capable of handling complex incidents and escalations. Key Responsibilities: Provide Level 3 support for Mitel voice infrastructure in a managed services environment. Troubleshoot and resolve complex issues related to Mitel systems and integrations. Perform system upgrades, patching, and configuration changes. Monitor system health and performance, ensuring high availability and reliability. Collaborate with internal teams and vendors for issue resolution and service improvements. Maintain detailed documentation of configurations, incidents, and resolutions. Participate in change management and incident response processes. Provide technical guidance and mentoring to L1/L2 support teams. Required Technical Skills: Mitel SX-200 (including Dial-Up Modem configurations and support) MiVoice Business (Mitel 3300 IP) – configuration, troubleshooting, and maintenance MiCollab Application Server – user provisioning, integration, and support MICC (Mitel Contact Center Business) – call flow design, reporting, and troubleshooting Mitel NuPoint Voice Mail – configuration and support Tiger TMS / Innovations Voice Mail – integration and support Preferred Qualifications & Certifications: Mitel Certified Associate or Professional (MiVoice Business, MiCollab, MICC) ITIL Foundation Certification Strong understanding of VoIP, SIP, and telephony protocols Familiarity with networking concepts , Windows Server , and Active Directory Show more Show less

Job Title: Support Specialist – Eagle Platform (Portfolio Management) Location: Riyadh, Saudi Arabia Type: Full-time / Contract Industry: Banking / Investment Management / FinTech Experience Required: 5+ years We are seeking a highly skilled Support Specialist with hands-on experience working on BNY Mellon’s Eagle Investment Systems , particularly the Eagle STAR, PACE, and ACCESS modules used for portfolio accounting, data management, and performance reporting . The ideal candidate will have supported the platform in banking or asset management environments, preferably with experience at Bank of America , BNY Mellon , or institutions using Eagle for middle- and back-office operations . Key Responsibilities Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting Manage SLA-driven incident resolution and maintain support documentation Support data migrations, upgrades, and new release rollouts of Eagle components Engage in root cause analysis and implement preventive measures Required Skills And Experience 5+ years of experience in financial systems support, with a strong focus on Eagle Investment Systems Strong knowledge of portfolio management processes, NAV calculations, and financial instruments (equities, fixed income, derivatives) Prior work experience in Bank of America, BNY Mellon, or with asset managers using Eagle is highly preferred Proficient in SQL, ETL tools, and understanding of data architecture in financial environments Familiarity with upstream/downstream systems such as Bloomberg, Aladdin, or CRD is a plus Strong analytical skills and attention to detail Excellent communication skills in English (Arabic is a plus) Preferred Qualifications Bachelor’s degree in Computer Science, Finance, or related field ITIL Foundation or similar certification in service management Prior experience working in a banking or asset management firm in the GCC is a bonus Show more Show less

Experience: 1-3 Years Shift: US Shift Job Summary: The L1 Service Desk Engineer is the first point of contact for IT support within the organization, responsible for providing efficient and courteous technical assistance. The role involves handling initial support requests, troubleshooting technical issues, resolving basic IT incidents, and escalating complex problems to higher support levels. Key Responsibilities: 1. Technical Support: o Respond to incoming service desk calls, emails, and tickets in a timely manner. o Provide first-level support by troubleshooting and resolving hardware, software, and network-related issues. 2. Incident Management: o Identify, prioritize, and manage incidents according to defined Service Level Agreements (SLAs). o Escalate complex issues to higher support levels when necessary, ensuring proper handoff with clear documentation. o Track and follow up on outstanding incidents, maintaining communication with end-users. 3. User Assistance: o Guide end-users through basic technical steps to resolve common issues. o Provide password resets, account unlocks, and basic user account management. o Educate users on best practices for security, software usage, and IT policies. 4. Systems Monitoring and Maintenance: o Monitor system alerts and notifications, acting on any critical issues or outages. o Perform routine maintenance tasks such as software updates and system checks. o Report recurring issues to Level 2 support or management for further investigation. Qualifications: • Education: Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience). • Certifications: ITIL Foundation, CompTIA A+, or Microsoft certifications are a plus. • Experience: 1+ years of experience in a help desk or technical support role. Skills and Competencies: • Technical Skills: Basic knowledge of Windows OS, Microsoft Office Suite, network basics, and troubleshooting hardware/software issues. • Communication Skills: Strong verbal and written communication skills, with a customer-oriented approach. • Problem-Solving: Ability to analyze and troubleshoot basic IT issues. • Time Management: Ability to handle multiple requests and prioritize tasks efficiently. • Teamwork: Strong interpersonal skills, with the ability to collaborate effectively with other team members. Show more Show less

HCLTech is Hiring for Project Manager role. Interview Location: HCL Tech, ITPL Aviator Building, 8th floor, Whitefield Main Rd, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066 Contact Person: Yanosh /Samrin Shift-US Interview time- 10.30 AM - 4.00 PM Professional certifications: Preferred : ITIL V4 Foundations or equivalent. Mandatory : Prince2 Practitioner, PMP or equivalent Please carry: 2 Updated Resume 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic device) Experience : 5+ Years Role : Project Manager Location : Bangalore, Noida Shift : US Shift Job role summary: As project lead you are responsible for the end-to-end project management, serving as primary executive point of contact and ensuring that the customer is satisfied with the quality and timely delivery of the project. You define and manage deliverables to plan goals for financial performance and you are able to manage complex changes. The project lead engages and presents in the final stage before contract signature where needed. While leading the project you are able to coach and mentor individual project managers and larger groups to drive success. Role & responsibilities: Providing executive governance of complex Transition and/or Transformation programs from development to implementation to include oversight of multiple (global) work groups. Matrix manages all project resources to ensure successful project completion across Serves as a primary executive point of contact to customers. Ensure all processes are documented, communicated and ensure they work efficientely for the project. Oversee all Transition and Transformation planning, execution, reporting and related escalation management. Define and manage deliverables to plan client's goals for financial performance. Develop and manage deliverables to plan vs actual. When applicable, leads and/or participates in organizational initiatives. Communicates and translates functional/operational goals into team goals. Recommend solutions and manage complex changes. Departmental initiative development and leader. Ability to coach and mentor individual project managers and larger groups. Engage and present in final stage before contract signature. Project Financial Management Skills, knowledge and abilities: Communication: Strong and proactive communication skills, both verbal and written. Customer: Primary customer interface, direct interaction with the customer. Engaging presence with the customer. Organization: Strong in time management and setting priorities. Analytical: Data validation for projects and project requests, project reporting. Interpersonal: Ability to coach/mentor project managers and larger groups, result oriented, learning on the fly. Tools: MS Office knowledge (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, Webex. Systems: Project management systems for project management and time management, internal client systems. Professional certifications: Preferred : ITIL V4 Foundations or equivalent. Mandatory : Prince2 Practitioner, PMP or equivalent Show more Show less

Job Title: D365 CE - Platform Support Consultant Job Location: Hyderabad, India Shifts : Rotational Shifts Worksite: Onsite (100%) About WCT: WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment). Job Summary: We are looking for a skilled D365 CE Support Consultant with strong hands-on experience in the platform layer of Dynamics 365 Customer Engagement. This role focuses on resolving incidents, handling change requests, and supporting platform-level issues such as workflows, plugins, integrations, Power Automate, and performance optimization within an enterprise-grade support environment. Key Responsibilities: Provide L2/L3 support for Dynamics 365 CE (Sales, Service, Marketing, etc.) platform issues. Troubleshoot and resolve incidents related to: Business Rules, Web Resources Integration issues (REST API, Azure Logic Apps, etc.) Analyze and resolve system performance issues, data sync problems, and customization defects. Participate in change requests , enhancements, and deployment validation. Work closely with business analysts and functional teams to understand the issue and deliver fixes. Monitor and resolve integration errors (e.g., with Azure, Outlook, SharePoint, etc.). Ensure incident SLAs are met and proper documentation is maintained. Raise and follow up on support tickets with Microsoft if required. Required Skills: 3 to 9 years of experience in D365 CE (CRM) support or development. Strong understanding of Power Platform , Dataverse, and Dynamics 365 architecture. Experience in creating/debugging Plugins , Custom Workflows (C#), JavaScript, and Power Automate. Hands-on experience with Azure services used in integration (Service Bus, Logic Apps, etc.). Familiarity with DevOps , CI/CD processes, and ALM tools for Dynamics. Strong analytical, communication, and coordination skills. Good to Have: Microsoft certifications: PL-200 , MB-910 , or MB-600 Knowledge of Field Service , Omnichannel , or Customer Insights modules Experience with Power BI reporting integration Exposure to working in ITIL-based support models Show more Show less

Job Title: D365 CE - Support Consultant Job Location: Hyderabad, India Shifts: Rotational Shifts Worksite: Onsite (100%) About WCT: WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment). Job Summary: We are seeking a detail-oriented and proactive D365 CE Application Support Consultant to support day-to-day business operations, incident management, and enhancement requests across Dynamics 365 CE modules like Sales, Customer Service, Marketing, and related applications. This role will focus on functional issue resolution , user support , and system configuration to ensure smooth business operations. Key Responsibilities: Act as L2/L3 support for functional and application-related issues in Dynamics 365 CE. Provide application support for modules like Sales , Customer Service , Marketing , or Field Service . Troubleshoot business process issues and resolve functional tickets raised by end-users. Analyze and support configuration changes (e.g., forms, views, dashboards, security roles, business rules). Assist in UAT , release validation , and documentation of fixes or enhancements. Coordinate with technical team (Platform/Dev) to debug and resolve deeper system issues. Conduct training sessions or create user guides for new features or process changes. Communicate with stakeholders, business analysts, and end users to capture functional requirements. Support data-related tasks such as cleansing, imports, and updates using out-of-the-box tools. Required Skills: 3 to 9 years of hands-on experience with Dynamics 365 CE functional support . Strong understanding of CE modules (Sales, Service, etc.) and business processes. Familiarity with configuring forms, views, dashboards , security roles , queues , etc. Ability to debug issues by reviewing audit history, workflows, business rules, and Power Automate flows. Basic understanding of Power Platform and its integration with Dynamics CE. Good communication skills to coordinate with business teams and technical staff. Preferred Skills (Good to Have): Microsoft certification: PL-200 , MB-910 , MB-210 , or similar. Exposure to Azure DevOps , work item tracking, and release pipelines. Experience working in an ITIL framework for support ticket management. Familiarity with Power BI , Excel templates , or reporting tools for CE. Show more Show less

Role: Senior Network Engineer - Tier 4 Work mode: Hybrid Job Summary: We are seeking a highly skilled and experienced Senior Network Engineer (Tier 4) with deep expertise in Juniper routing and switching , Fortinet firewall configuration and management , and enterprise network architecture . This role is critical in designing, implementing, and supporting complex network infrastructures for large-scale enterprise environments. Key Responsibilities: Lead the design, deployment, and optimization of enterprise network solutions using Juniper and Fortinet technologies. Serve as the highest-level escalation point for complex network issues (Tier 4 support). Architect and implement secure, scalable, and resilient network infrastructures. Configure and manage Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer). Design and maintain Juniper-based routing and switching environments (MX, EX, QFX series). Collaborate with cross-functional teams to align network strategies with business goals. Conduct network assessments, performance tuning, and capacity planning. Develop and maintain detailed network documentation, diagrams, and SOPs. Mentor junior engineers and provide technical leadership across projects. Stay current with emerging technologies and recommend improvements. Required Qualifications: Certifications: JNCIA-Junos (Juniper Networks Certified Associate) NSE 4 (Fortinet Network Security Expert Level 4) Technical Expertise: Advanced knowledge of Juniper routing and switching (OSPF, BGP, MPLS, VXLAN, EVPN). Expert-level experience with Fortinet firewall configuration, policies, VPNs, and UTM features. Strong understanding of enterprise network design principles and best practices. Proficiency in network monitoring, troubleshooting, and performance analysis tools. Familiarity with automation and scripting (Python, Ansible) is a plus. Experience: 8+ years of hands-on experience in network engineering roles. Proven track record in designing and supporting large-scale enterprise networks. Experience in high-availability and disaster recovery network planning. Preferred Skills: Additional Juniper certifications (e.g., JNCIS, JNCIP, JNCIE). Experience with SD-WAN, cloud networking (AWS, Azure), and NAC solutions. Knowledge of ITIL processes and change management. Show more Show less

SAP Materials Management (MM) 10-20 years Hyderabad Shift timings: 5:30pm to 2:30AM Immediate Joiners What's this role about? 7 to 12 years of SAP ECC and S/4 HANA experience in implementation, support and rollout projects Deep understanding of Business Process Knowledge Understanding of project implementation methodologies ITIL processes Design Implement and Support the SAP solution Work on support engagement and manage priority based tickets knowledge of SLAs and playing vital role in identifying RCA Contribute to competency and Coordinate with technical team on custom objects Interacting with customers understanding the requirements proposing solutions methodology etc., Here's how you'll contribute: Materials Management Consultant at Zensar take end-to-end ownership of projects and provide valuable expertise Well acquainted with ASAP and involved in various stages of project implementation like project preparation, business blue print, realization/configuration, testing, end user training, go-live and production support. You’ll do this by: Managing and owning all aspects of technical development and delivery Requirement Gathering and Understanding requirements Should be an individual Contributor and played client facing lead role SAP S/4 HANA Certification and Domain experience will be preferable Estimating efforts, identifying risks, and providing technical support whenever needed Demonstrating the ability to multitask and re-prioritizing responsibilities based on dynamic requirements A highly motivated natural team player with stupendous communication, interpersonal and analytical skills. Skilled in delivering in a goal oriented, target driven work environment. Skills required to contribute: Knowledge on the Shipping, Packing. Experience in Idocs and Batch jobs ,Outbound and Inbound Inventory Management (GR,GI,TP,STO). Experience in working on SAP mobility solutions Purchase Requisition, Purchase, orders, Scheduling agreements, STO Delivery, Delivery Note, Reference documents. GR-MatDoc, GR-OD, GR-PO, GR-Others, GR-STO, Reversals GI-OD, GI-PO, GI-MatDoc, GI-Reservations, GI-Others, GI-STO, Reversals Label Output Types, Label Print, Label Re-print, Label Format Experience in S/4HANA Materials Management & Procurement & Logistic Execution Barcode scanning Physical Inventory, Physical count, Cycle Count Batch management, Class and Characteristics Stock Overview Transfer Posting - Material to Material, Plant to Plant, Sloc to Sloc, IM Serialized and Non-Serialize material Consignment stock and Delivery Cross Dock Delivery User Status management Corporate business knowledge/understanding of material management, procurement, , inventory process - beyond technical implementation experience Working experience with inbound/outbound/Manufacturing staging. In-depth experience of P2P functional module and thorough understanding of cross functional applications, integrating other modules like, FI, LE MM, with SD. Expertise in configuring Pricing Procedures in Procure to Pay according to business needs Configuration experience in Special business processes like Third-party, Intercompany purchase, External Services, Sub-Contracting & Consignment process. Excellent knowledge of MM concepts like customer and product hierarchy, variant configuration, pricing, partner determination, material determination, material listing and exclusions, text determination, availability check, output types, product allocation, output determination, rebate processing, P2P (Procure to Pay) . Able to manage the requirements and config regarding requisitions, purchase orders, RFQ’s, Agreements, invoice management. Release Procedure for the Purchase documents with Workflow knowledge Experience in Unit Testing, , Integration Testing, User Acceptance Testing (UAT). Worked on Developing/Executing test scenarios and test cases. Hands on experience in Unit Testing, Integration Testing and Quality Assurance, error and bug track using HP Quality Center or any other testing tool. Regression Testing and User Acceptance Testing for verifying the functionality of the P2P transactions Expert in SAP that includes Implementation, Customization, Configuration, Upgrade, Integration, Testing and Support of SAP MM with interfacing in areas of SD, PP and FI/CO modules Experienced in configuration and set-up of the MM module through IMG and supporting day to day MM module issues, providing enhancements and translating them into system configuration requirements. Expertise in master data, basic functions, account determination, taxes, Purchase documents, logistics . Setting up Vendor /BP master data and material master data, identifying GAP's with the existing process and the new to be process. Worked on Business Requirements and Blue Printing of the process Able to manage the requirements and config regarding requisitions, purchase orders, RFQ’s, Agreements, invoice management Experience in handling master data for materials, service master, BOM’s Conversant with SAP Transactions, Programs, Tables, Function modules, Reports etc. Have good experience in writing Functional specifications for custom developments (RICEFW) and have worked closely with ABAP developer in BADI Enhancements for the custom requirements. Experience in working with various tools for issue recording and tracking; Change request management, Testing tools, 3rd party systems integration etc. Ability and desire to adapt to a fast-paced environment with changing customer needs, technology requirements and strategic direction with ease. Status reporting to project manager on the deliverables, risks, issues, actions etc. Experience in working on Global Delivery projects for International Clients preferred. Worked on the issues related to Vendor/BP Master Records and Condition Records. Developed and executed Test Scripts, recorded Test results Designed and provided completed templates for Customer /BP Master, Pricing Master, and Open sales Order data migration from Legacy system to the Core SAP system. Created various vendor creation, material availability, procure to pay, delivery, shipping, shipping costs, and invoice, etc. Configured material classification, characteristics and classes; this enabled grouping together of certain materials according to a predefined criterion. Worked on Developing/Executing test scenarios and test cases. Hands on experience in Unit Testing, Integration Testing and Quality Assurance Configuration expertise in the areas of Organizational Structures, Master data Order Management, Pricing, Output determination, Business Rule Frame work (BRF+) , EDI, Inter Company Business Process, Returns Processing, Inventory, MRP Worked on Configurable Materials, Bill of Materials, Configuration Profiles, Classifications, Pricing, Inventory Sourcing, Inventory processes using Batch management. Successfully handled all the complex scenarios in Pricing, Account Determination and Partner Determination Resolved issues with the Client in existing business processes and issues that required configuration changes Generated the reports as per the requirement of the client in MM module. Imparted extensive training to the End Users Provided post go-live support and generated daily status report Understanding of middleware applications and Configurations (Eg: XI, CIF, RFC Connections, IDOC). Show more Show less

I Role Summary (a) Title: Manager- Banknet (b) Business/Function: Network & Communications (c) Band / Designation: Manager (d) Location: Mumbai (e) Reports to: AVP (f) Team: Network - Operations (g) Summary: 1) The candidate will be supporting the Production Network of INFINET and also steering the Projects. 2) Review Network Performance periodically and plan for corrections. 3) Escalation point for all P1 level of issues II Additional Information (a) Responsibilities: 1) Responsible for the architecture, design, implementation and support of large enterprise WAN & LAN networks. 2) Over-view of day-to-day NOC operations and ensure seamless operations. 3) Provide continual improvement in Network by having adequate checks and balances. 4) Adoption of industry best practices and develop process and procedures and guide team to adhere. 5) Need to monitor & drive teams performance. 6) Impart trainings to team on new Solutions and Technologies. 7) Strategic ideas implementation for the betterment of the services 8) Manage Projects and ensure delivery at its best within the committed timelines. 9) Work with OEMs, Network Providers and System Integrators for identifying best of breed solutions. 10) Responsible for vendor evaluations, selection and proof of concept analysis. 11) Responsible for budgeting and forecasting for all network and seucurity infrastructure services. 12) Provide assistance to team in preparation of RFP / RFQ and maintain documentation. 13) Responsible for managing large teams. III Requirements (a) Education: B.E/ B.Tech, M.Tech/MCA (Computer/IT)/B.Sc (Computers) (b) Experience: 1) 10 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory 2) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory. 3) Strong experience in Software Defined Network (SDN) - Mandatory 4) Strong experience in SD-WAN. - Mandatory 5) Minimum 5 years' Experience in people Management. - Mandatory 6) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory 7) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 8) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory 9) Experience in vendor evaluation, negotiation and Management - Mandatory 10) Well versed with new age technologies and trends to integrate with existing systems - Mandatory 11) Must have handled a team size of minimum 10 members. - Mandatory (c) Certifications: 1) CCNP - Mandatory 2) CCIE - Desirable 3) ITIL Foundation / ITIL Managing Professional (MP) / PMP - Desirable (d) Knowledge: 1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory 2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory 3) Knowledge in Technical Bid evaluation and processing - Mandatory 4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory 5) Excellent interpersonal, communication and presentation skills - Mandatory 6) Knowledge in VC Managements and its protocols - Desirable 7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desirable 8) Knowledge on Project Management - Desirable (e) Skills and Competencies: 1) Strong understanding of Enterprise Network, system and application-level Security issues. - Mandatory 2) Routing and Switching - Mandatory 2) MPLS, SD-WAN, SDN Technology - Mandatory 3) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory 4) Good understanding and skills in Network Traffic Engineering and Analysis - Mandatory 5) Superior leadership skills - Mandatory 6) Good Presentation skills - Mandatory Show more Show less

Team Member – Incident, Problem, Change & Release Management. Responsibilities: • Participate in shift-based operations to provide 24x7 support. • Own the Incident Management process and enforce adherence to protocols. • Respond to reported problems/incidents, initiate incident process, and coordinate with app teams to identify root cause. • Assess business impact and urgency with relevant teams to define Priority and Severity levels. • Log and track incidents/resolutions for trend analysis. • Lead and coordinate problem triaging via MS Teams or Zoom (chat/bridge calls). • Handle communication for P1/P2 Incidents with IT and Business Leaders. • Coordinate deployment/release activities between onsite and offshore teams. • Maintain strong collaboration with Release Managers, DevOps, and app teams. • Participate in cross-trainings and process documentation. • Create/update SOPs or wiki pages. • Join daily scrums with delivery teams for triage updates. Requirements: • 4 Plus years of experience with ITSM processes. • Strong knowledge of Incident and Problem Management. • Understanding of Change and Release Management processes. • Willingness to work in rotational shifts. • Excellent communication, documentation, and coordination skills. • Self-motivated and team-oriented. Preferred Skills: • Experience with ServiceNow, Azure DevOps, and MS Office tools. • Familiarity with ITIL frameworks. • Exposure to global clients, especially Banking/Auditing domains. • Tools: MS Visio, Zoom, Skype. Certifications (Preferred): • ITIL V3/V4 Foundation • Intermediate ITIL certifications (Change/Release Management) ________________________________________ Show more Show less

About BlitzenX: At BlitzenX, we empower businesses by leveraging cutting-edge technology to drive transformation, innovation, and operational efficiency. Joining our Managed Services team offers an opportunity to collaborate across diverse teams, helping clients implement, optimize, and maintain enterprise solutions that enhance business performance. Role Overview: As a Senior Quality Analyst within our Guidewire Application Evolution Services team , you will support our clients in maximizing the value of their Guidewire investments. You will play a pivotal role in managing and transforming their insurance solutions, including PolicyCenter, BillingCenter, ClaimCenter, and Guidewire Analytics. You will contribute to BlitzenX's commitment to delivering seamless operations, enabling organizations to capitalize on technology advancements, streamline processes, and achieve long-term business success. Responsibilities Collaborate with cross-functional teams to address complex business challenges from strategy to execution. Design and execute manual and automated test plans, test scripts, and cases based on project objectives. Conduct system, integration, functional, data validation, and user acceptance testing. Identify areas for improvement and proactively contribute to enhancing processes and solutions. Leverage test automation tools to streamline test cycles, ensuring quality and efficiency. Analyze application logs, troubleshoot issues, and validate test scenarios for Guidewire applications. Validate XML and JSON payloads from integration message queues within Guidewire modules. Work closely with business and IT stakeholders to create robust end-to-end test scenarios. Key Skills & Expertise Guidewire Expertise: Hands-on experience in QA testing for Guidewire applications, including PolicyCenter, BillingCenter, and ClaimCenter. Technical Proficiency: Strong knowledge of SOAP UI, XML coding, JSON validation, and SQL. Test Automation: Proficient in automation tools like JIRA, Rally, Client-QC, VSTS, or TFS. Functional Knowledge: Experience in validating custom configurations such as pay plans, delinquency flows, rating, roles, permissions, and integration testing. Problem-Solving: Strategic thinking to address technical and business challenges with actionable solutions. Qualifications Bachelor's degree and 7+ years of experience in QA testing and Application Managed Services. Proven expertise in managing Guidewire projects and functional lead roles, with a focus on achieving on-time, on-budget delivery. Extensive experience with OOTB Guidewire functionality and client customizations for P&C insurance companies. Familiarity with ITIL processes, SLA tracking, and contracting. Preferred Technologies Guidewire Suite: PolicyCenter, BillingCenter, ClaimCenter, Datahub, Forms, Contact Manager Languages and Frameworks: GOSU, Guidewire Event & Rules Framework Test Automation Tools: SOAP UI, XML, JSON Why Join BlitzenX? At BlitzenX, we are purpose-driven and value-led in everything we do. Our global leadership framework provides employees with a clear roadmap to build skills, grow their careers, and thrive in a dynamic, evolving industry. We embrace a hybrid work model, offering flexibility with in-person, remote, and hybrid working options. BlitzenX is proud to be an equal opportunity employer committed to fostering an inclusive environment for all employees. Show more Show less

Job Title: Lead SAP ABAP Developer Company: Cadila Pharmaceuticals Location: Ahmedabad, Gujarat, India About Us: Cadila Pharmaceuticals is a leading pharmaceutical company committed to leveraging cutting-edge technology to drive innovation and efficiency within the healthcare sector. Job Description: We are seeking an experienced and highly skilled Lead SAP ABAP Developer to join our IT team. In this pivotal role, you will be responsible for leading ABAP development efforts within our SAP landscape, focusing on transforming legacy SAP programs and implementing robust, high-performance solutions. This position requires a deep understanding of ABAP on HANA, strong problem-solving abilities, and a proven track record in SAP implementations, particularly within the Pharma sector. Key Responsibilities: Lead and execute deep ABAP development, including ABAP on HANA and ABAP OO development. Design and implement CDS and AMDP based on business requirements. Apply code push down techniques effectively. Transform traditional ABAP programs in legacy SAP system into SAP architecture. Develop applications using object-oriented programming techniques. Possess strong understanding of Web/Enterprise Services, including ABAP Proxy and SAP API expertise. Demonstrate expert knowledge in IDOC enhancement and ALE/IDOC responsibility. Utilize expertise in enhancing standard SAP functionality leveraging standard enhancements frameworks such as User exists, Business Transaction Events (BTE), Business Add-Ins (BADI), and Enhancement Spots (Implicit & Explicit). Develop applications across various SAP modules including FI/CO, SD, MM, PP, and QM. Perform performance tuning to optimize function performance. Develop, code, document, and execute unit tests, system, integration, and acceptance tests, along with testing tools for complex functions. Involve in change management, incident management, and problem management as per the ITIL framework. Drive the HANA support process and ensure compliance with project standards and deliverables. Develop detailed plans and accurate estimates for the completion of build, system testing, and implementation phases of projects. Required Qualifications & Experience: Bachelor's degree in Engineering. 10-14 years of experience in IT, with 3-4 SAP implementations specifically in the Pharma industry. Strong experience in ABAP on HANA, AMDP, code push down techniques, CDS views, Business Object Processing Framework (BOPF), and backend oData services. Expertise in complex ABAP programming, testing, and debugging functions related to SAP module implementation. Strong problem-solving and analytical skills. Desired Skills (Good to have): Exposure to front-end technologies like SAP Fiori or WebDynpro. Knowledge of front-end Fiori development (HTML5/CSS/JavaScript). Why Join Us? Join a dynamic team at Cadila Pharmaceuticals where your expertise will directly contribute to critical business operations and digital transformation initiatives within the pharmaceutical industry. We offer a collaborative work environment and opportunities for continuous learning and professional growth. Apply Now: If you are a highly motivated and experienced SAP ABAP Lead looking for a challenging role in a growth-oriented environment, we encourage you to apply! Show more Show less

Skillset - Windows VMware , active directory Experience- 8-12 yrs Location- Delhi NCR Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally should not be more than 3-5) • At least 6 to 8 years of experience as Windows Server Admin • One Cloud platform hands on experience (AWS/Azure) • Hands on experience on DHCP, Printers, File Server, OS troubleshooting and AD/DNS Work experience. • Good experience on windows server patching process using WSUS. Good-to-Have HCI / Hyper-V Knowledge and Hands on. ITIL Certified. Dell/HP Server hardware and work experience on HP ILO and Dell iDRAC. SN Responsibility of / Expectations from the Role 1 Must have experience in Windows Server Installation, configuration, upgrade and troubleshooting of the OS issues. 2 Experience in Windows server patching using WSUS and troubleshooting of the patching issues faced during the patching activity. 3 Server performance issues (Memory, Disk, CPU and network). 4 Good understanding of the networking concerts (IP, gateway, routing, tracing etc). 5 Experience in server builds and decommission process. 6 Good experience in Active directory, DNS, Printers and DHCP related issues. 7 Identify potential challenges that may impact our client and infrastructure. 8 Ability to plan activities and projects and considers possible changing circumstances. 9 Help tune performance and ensure high availability of infrastructure. 10 Participate in a 24/7 on call support rotation. 11 Provide outstanding customer service by interacting directly with clients on client issues. 12 Communicate issues and recommendations back to leadership in clear, concise manne 13 Support other functional teams on a regular basis, Support a data centre environment (hardware and software) to ensure maximum availability for customers, including hands and feet support in data centres. Show more Show less

Job description Job Title: Business Development Executive - IT Services Location: Noida Company: Ucodice is a leading provider of innovative IT solutions, specializing in resolving challenges across diverse industries through cutting-edge technologies such as web and mobile development, automation, IoT, artificial intelligence, sensors, electronics, and a suite of other IT tools. Our mission is to deliver tailored, high-impact solutions that drive our clients' success. Position Overview: We are seeking a dynamic and results-driven Business Development Executive to join our expanding team. This role is pivotal in driving business growth by identifying and generating new business opportunities, nurturing client relationships, and closing deals. The ideal candidate should have a strong understanding of IT services and solutions,Lead generation and Bidding combined with proven sales experience in a competitive environment. Key Responsibilities: Identify, qualify, and generate new sales leads through research, networking, and bidding platform, etc. Develop and maintain strong relationships with potential clients, understanding their business needs and proposing appropriate IT solutions. Manage the entire sales process from lead generation to closing deals, ensuring a smooth transition to the delivery and implementation teams. Meet and exceed sales targets and performance metrics while adhering to company policies and sales processes. Stay updated on industry trends, competitors, and new technologies to provide strategic insights and enhance sales efforts. Required Skills and Qualifications: Proven experience as a Business Development Executive or similar role in IT services, with a track record of achieving sales targets. Strong understanding of IT solutions such as web and mobile development, automation, IoT, AI, and related technologies. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field preferred. Preferred Qualifications & Experience: Industry certifications (e.g., ITIL, PMP) are a plus. Minimum 3 years of experience in B2B sales and enterprise-level solution selling. Why Join Us: At Ucodice, you’ll have the opportunity to work with a talented team of professionals who are passionate about innovation and delivering exceptional results for our clients. We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that encourages growth and creativity. If you have a passion for technology and a proven ability to drive sales in the IT services industry, we want to hear from you. Apply today and join us in shaping the future of IT solutions! How to Apply: Kindly submit your resume to hr@ucodice.com . We look forward to reviewing your application. Location - IHDP Business Park, Street Number 7, Sector 127, Noida, Uttar Pradesh 201304 Website - www.ucodice.com Job Types: Full-time, Permanent Schedule: Monday to Fridayashutoshkr1693@gmail.com Experience: total work: 3 years (Required) B2B sales: 3 years (Required) IT Sales: 1 year (Required) Work Location: In person Edit jobOpenView public job page Application Settings Application method Email Require resume Yes Application updates hr@ucodice.com Candidates contact you (email) Job Types: Full-time, Permanent Pay: ₹11,514.48 - ₹39,949.39 per month Schedule: Monday to Friday Language: Hindi (Preferred) Work Location: In person

Noida,Uttar Pradesh,India Job ID 768795 Join our Team About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. Develop, maintain, and enhance solutions, solving potential problems for the automation components. Amplify and propel recovery processes. Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. Overall understanding of Automation?. EPG operations and maintenance. Identity And Access Management. 5G Core Architecture. Work Level Agreement (WLA) and Service Level Agreement (SLA). Customer Experience. - Ericsson Charging System - Configuration Management. Database Management. System Administration. ITIL Framework. What happens once you apply?

Omega Healthcare Management Services Private Limited TELANGANA Posted On 17 Jun 2025 End Date 01 Jul 2025 Required Experience 14 - 18 Years Basic Section No. Of Openings 1 Grade 4C Designation Associate Director - Service Line Closing Date 01 Jul 2025 Organisational Country IN State TELANGANA City HYDERABAD Location Hyderabad II Skills Skill DISASTER RECOVERY CLOUD CONSULTING ENTERPRISE ARCHITECTURE SDLC IT TRANSFORMATION PMP AMAZON WEB SERVICES IT STRATEGY BUSINESS ANALYSIS ITIL Education Qualification No data available CERTIFICATION No data available Job Description No data available

202501846 Thane, Maharashtra, India Bevorzugt Description Summary: Service Asset and Configuration Management (SACM) is the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. An effective approach to service asset management helps identify savings and allows WTW to be better prepared for audits with enhanced visibility into asset utilization. SACM is integral to the service management processes and the role of the SACM Data Analyst is to drive and ensure SACM approaches align within WTW. This includes: Managing a more automated and integrated model linked with financial data Identifying operational cost savings possible with delivery of a consolidated approach across all SACM elements Supporting improved integrated solutions with service delivery model Supporting integration with financial information to drive cost savings or provide insights to procurement negations related to audits / software license renewals It will support a consolidated approach across all SACM elements that will support the current strategy to drive centrally provisioning and request fulfilment across WTW for approved & unapproved software Role: Collect and maintain accurate asset (hardware, software and virtual) information in the SACM tool and CMDB Develop, run and distribute reports for software compliance, inventory, and financial data Work with Procurement to ensure all legacy and new software entitlements are captured and added to the SACM tool Maintain automated discovery tools and complete manual data entry to ensure a complete CMDB Assist in the development and improvement of SACM policies, processes, and procedures Identify and drive license optimization opportunities Govern our SACM data ownership framework Assist in external vendor audits Manage SACM response for annual SOC II compliance audit Respond to SACM requests for client audits Qualifications Requirements: 7+ years of experience in IT 3+ years’ experience in SACM, configuration management or a data administration role ITIL, ServiceNow, Flexera and Microsoft Suite preferred Strong experience with data and an analytical mindset that can contribute to the data analysis of the SACM tool with the aim to improve its overall quality and governance. Understands data challenges in complex integration and data-driven programs. Ability to analyze and interpret data sets from different sources and present meaningful insights and explanations to management and other stakeholders. Excellent communication skills (written and spoken) and have a collaborative mindset. You can lead meetings/discussion with customers and stakeholders. You are dynamic and can work autonomously in large environment; you have leadership skills and can take ownership Experience with ServiceNow is a plus.