Company Profile Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics. Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more. In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety, Security & Environment (HSSE). Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy. At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale. Position Summary This position is office based, p rimarily responsible to provide technical support to business users in both networked and standalone configurations and helps in resolving technical issues. The support is provided remotely via phone or email and sometimes through instant messaging. Duties And Responsibilities Supports business users through remote access software while identifying, researching, and communicating on technical issues and driving them towards resolution. Operate in 24x7 rotational shifts. Responds to telephone calls & emails, for technical and functional support. Technical support involves troubleshooting, training, report generation and fault logging of IT systems for end-users of business applications. Functional support includes supporting internal IT teams by providing detailed documentation on tickets, providing access to applications in production environment, helping in processing security forms, submitting application and network performance KPI. Responsible for meeting defined service level agreement for resolving service requests and incidents (from opening to closure) Document, track and monitor issues to ensure timely resolution of service center tickets. Prepares reports and dashboards using the data on IT tickets. Follows standard support procedure in emailing customers, responding to calls, ticket documentation and other communication. Maintains call log history for statistical analysis and performance measurement purposes. Qualifications Required Bachelor’s degree, preferably in computer science, or equivalent education and experience. 1-3 years of IT support experience and/or call center experience (Windows 10/11/Linux Support). Good problem-solving skills and attention to detail. Excellent communication skills in English language. Able to work independently, & willing to work in rotational shifts. Desired Microsoft, Cisco and ITIL certifications . Knowledge, Skills, Abilities, And Other Characteristics (Optional) Knowledge for Windows 10/11 OS, Active Directory, MS Office Applications, O365 Teamwork & Interpersonal skills Analytical, problem solving & decision-making skills. Organizing & planning skills Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. How To Apply Oceaneering’s policy is to provide equal employment opportunity to all applicants. How To Apply Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals. How To Apply In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training. We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents. Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future-you will be supported to do so and the possibilities are endless. Show more Show less

Join us as a Service Transition Manager at Barclays, where you'll take part in the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. You'll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders. To be successful as a Service Transition Manager you should have experience with: Essential Skills Has a solid understanding of applications, infrastructure platforms and technical operations frameworks Utilising and developing the Subject Matter Experts within the Guild and influencing the Lean Control Team and Technical Application Standard Council to better align with the strategic direction of the Guild. Solid understanding of the Technical Risk & Controls landscape Proven experience in a Governance and Control role Highly effective stakeholder management at all levels across the organisation Some Other Highly Valued Skills Include Exposure to ITIL and a Project Management methodology Proven experience of implementing metrics to measure and improve performance of a global matrix based team Knowledge of development and release processes/practices in Agile technology delivery functions Proficient in Data Analysis You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Show more Show less

Tech Operations analyst's role is to drive major TRR exercise and manage overall resiliency test across all 3 geographies of AFI - US, India and EMEA. We need a person who can provide technical oversight in the review of TRR plans and identify opportunities for resiliency, recovery, and automation. Drive automation for simulation of failure scenarios to be leveraged during exercises. Head BCM product features development within the team in a federated model. Lead TRR program maturity toward zero downtime goal for critical applications recovery. Facilitate application failover as a recovery mechanism during major incidents. Drive DR Operations deliverables for successful completion aligned to prioritized product roadmap. Responsible for developing and reporting on KPI for the DR Program. Create and execute recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Key Responsibilities To drive major TRR exercise and manage overall resiliency test across all 3 geographies of AFI - US, India and EMEA. To provide technical oversight in the review of TRR plans and identify opportunities for resiliency, recovery, and automation. Proficiency in scripting languages, like Python or Shell/powershell Drive automation for simulation of failure scenarios to be leveraged during exercises. Head BCM product features development within the team in a federated model. Lead TRR program maturity toward zero downtime goal for critical applications recovery. Facilitate application failover as a recovery mechanism during major incidents. Drive DR Operations deliverables for successful completion aligned to prioritized product roadmap. Responsible for developing and reporting on KPI for the DR Program. Create and execute recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Required Qualifications Bachelors/master's degree in computer science/information systems or equivalent. Person should have above qualifications and 2-4 years of experience in relevant disciplines including: At least 2-4 years of strong experience in managing overall resiliency test. At least 2-4 years in scripting languages, like Python or Shell/powershell Hands on experience in automated failover/failback of recovery activities and automation Hands-on experience to drive automation for simulation of failure scenarios to be leveraged during exercises Working knowledge on zero downtime goal for mission critical applications recovery Knowledge of ITIL practices Hands-on experience on creating, executing recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Preferred Qualifications Candidates who have used following tools (or have familiarity with below) will have added advantage: Service Now BCM Automation tools or scripting knowledge experience Sound knowledge about Cloud Technology and exposure to AWS etc Familiarity with monitoring tools About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Show more Show less

Line of Service Advisory Industry/Sector GPS X-Sector Specialism Operations Management Level Senior Associate Job Description & Summary A career in our Government and Public Sector Transformation Management practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage. In joining, you’ll help federal, state and local government clients solve complex business issues and manage jurisdiction related risk. You’ll help our clients assess their operational and security and data management strategies so they can continue to operate more efficiently and effectively, both today and tomorrow. Experienced Recruitment Job Description Form Position Title : IT eGov Consulting resource Grade/Level : Consultant/Senior Consultant LoS : Advisory Sub LoS/SBU : Government Technology (GovTech) Vertical Location : Mumbai Position Type : Full time Contact Person : Prajakta Gaikwad. eGov Expertise: IT Consulting resource (generalist) - having experience in govt consulting, eGov transformation, Smart city, ULB projects Job Summary At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 284,000 people who are committed to delivering quality in Assurance, Advisory and Tax services. Within Advisory, PwC has a large team (GovTech) that enables government organizations to transform and provide better service to citizens and optimize operations. The open position is for a candidate who desires to work with government clients and bring about a change in society. A successful candidate will be expected to work pro-actively and effectively on multiple client engagements over the period of time and take ownership of the entire project delivery he/she entrusted with. The candidate should strong interpersonal skills, who not only enjoys the challenge of working with other team members but externally with a diverse, senior-Government officials across varied Ministries and PSUs. Recent experience and understanding of the Indian business ecosystem and government initiatives is a must. The candidate will be required to showcase excellent communication skills and will have demonstrated consistently the skill and capability in delivering impactful and insightful projects in the past. He/she will also be required to participate in client meetings and, during the course of a project, will be responsive to client enquiries, eventually leading the delivery engagement. Candidate will also be expected to contribute to Practice or Firm development. This may be adjudged in various ways such as serving as a mentor to other team members, by leading training/development initiatives, contributing to thought leadership papers, assisting other network firms etc. Positions are with PwC’s Government Technology (GovTech) practice, which works with Central & State Governments, PSUs, donor agencies, international government clients etc. The position is based out of Pune . However, the ideal candidate should not have any constraints to travel for work related opportunities, whether domestic or internationally. Roles & Responsibilities : • Developing project Charter • Define project scope and deliverables that support business goals • Develop project plans and schedule • Communicate with stakeholders/customers on an ongoing basis • Set and continually manage project expectations with team members and customers • Draft and submit budget proposals, and recommend subsequent budget changes where necessary • Identify and manage project dependencies and critical path • Plan and schedule project timelines and milestones using appropriate tools (Microsoft Project Management) • Track project milestones and deliverables • Develop and deliver progress reports, proposals, requirements documentation and presentations • Issue status reports to the project team, analyze results, and troubleshoot problem areas • Proactively manage changes in project scope, identify potential crises, and devise contingency plans • Define project success criteria and disseminate them to involved parties throughout project life cycle. • Build, develop, and grow business relationships vital to the success of the project. • Conduct project “lessons learned” meetings and create a recommendations report in order to identify successful and unsuccessful project elements • Develop best practices and tools for project execution and management Educational Qualifications • Post-Graduation: MBA (preferable) • Graduation: BE/BTech/MCA/MSc (Computer Science, Information Technology, Electronics). Certifications Having one or more of the following certifications will be an added advantage: • PMP • Prince-2 • TOGAF • ITIL • COBIT • Six Sigma Green / Black Belt Work Experience • The candidate should possess post-qualification relevant work experience of 3 to 7 years in Consulting /Government Consulting preferred. • Experience of working with Indian Government (Central, State, ULBs)/related agencies is preferred. However, this will not be a mandatory requirement. • Experience in Government Consulting projects (Preferred). However, this will not be a mandatory requirement. Tools & Techniques • Thorough knowledge of MS Excel, Power Point and other project management tools. Required Skill Sets Thorough knowledge of MS Excel, Power Point and other project management tools. PwC Professional leadership development framework focuses on five core attributes: Whole leadership, Business acumen, Technical capabilities, Global acumen and Relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, helping our people to meet the expectations of our clients, colleagues and communities in today’s changing global marketplace. Mandatory Skill Set- eGov Expertise: IT Consulting resource (generalist) - having experience in govt consulting, eGov transformation, Smart city, ULB projects Preferred Skill Set- eGov Expertise: IT Consulting resource (generalist) - having experience in govt consulting, eGov transformation, Smart city, ULB projects Year of experience required- 5+ Qualifications- BE/BTECH MBA Required Skills Electronic Government, Smart Cities Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date Show more Show less

Position Overview Job Title: Technology Service Analyst, AS Location: Pune, India Corporate Title: AS Role Description At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions. You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain. Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for multiple business lines like High Value/Low value / Bulk / Instant / Cheques payments. Team provides 24x7 support and follows ‘follow the sun’ model to provide exceptional and timebound services to the clients. Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End To End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model As an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuous improvement. Escalation, Management, and communication of major production incidents Liaising with development teams on new application handover and 3rd line escalation of issues Application rollout activities (may include some weekend activities) Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Update the RUN Book and KEDB as and when required. Your Skills And Experience Good experience in Production Application Support and ITIL Practices Very good hands-on knowledge of databases (Oracle/PLSQL etc.), including working experience of writing SQL scripts and queries. Very Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, tools for automation (RPA, Workload, Batch) Exposure in Kaka, Kubernetes and microservices is added advantage. Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M) Excellent Team player and People Management experience is an advantage. Bachelor's degree. Master's degree a plus. Previous relevant experience in Banking Domain 6+ years’ experience in IT in large corporate environments, specifically in the production support. Operating systems (e.g. UNIX, Windows) Understanding on environments Middleware (e.g.MQ, WebLogic, Tomcat, Jboss, Apache, Kafka etc ) Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL) Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics. Nice to have: Cloud services: GCP Exposure on Payments domain fundamentals & SWIFT message types Knowledge in Udeploy, Bit bucket Skills That Will Help You Excel Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills. Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones. Able to connect, manage & influence people from different backgrounds and cultures. A strong team player being part of a global team, communicating, managing, and cooperating closely on a global level while being able to take ownership and deliver independently. How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

Deadline for applications is 23/06/2025: at 12.00 hours (midday, Brussels time). WE ARE The European External Action Service (EEAS) is the EU's diplomatic service. The EEAS supports the High Representative in the exercise of her mandate to conduct and implement an effective and coherent Union’s Common Foreign and Security Policy (CFSP), to represent the EU and to chair the Foreign Affairs Council. It also supports the High Representative in her capacity as Vice-President of the Commission with regard to her responsibilities within the Commission in the external relations field, including the coordination of other aspects of the EU's external action. The EEAS works in close cooperation with the EU Member States, the General Secretariat of the Council, the services of the Commission and the Secretariat General of the European Parliament. The EU currently has 145 Delegations, 9 of which are to international organisations. In all, 6000 staff are currently serving in these Delegations. The Delegations are placed under the authority of the High Representative of the Union for Foreign Affairs and Security Policy, who is also Vice President of the European Commission. The work of a Delegation varies from country to country but, in general, covers political matters, press and information, trade, aid management and the external aspects of internal EU policies. The main mission of the Digital Solutions Division is to assist the European External Action Service and the worldwide network of EU Delegations in achieving its strategic objectives by supporting administrative and core business processes with modern Information and Communication Technology tools. The unit is composed of 50 officials and more than 200 experts and is organised in four sections: Management, IT Operations, Services and Security. WE PROPOSE The position of Regional IT Officer (RITO), contract agent FG III as per article 3a of the Conditions of Employment of Other Servants of the European Union (hereafter, the “CEOS”). PLACE OF EMPLOYMENT City, COUNTRY: Addis Ababa, ETHIOPIA LCA: 35% POST AVAILABLE: immediately LEGAL BASIS The vacancy is to be filled in accordance with the conditions foreseen in the relevant provisions of the CEOS[1], in particular Article 82 thereof. Subject to having passed the CAST[2] exam, the successful candidate will be offered a contract agent position (Function Group III), as per Article 3a of the Conditions of Employment of Other Servants of the European Union (CEOS), on the basis of a contract with an initial duration of 3 years. This contract may be renewed not more than once for a fixed period of not more than 5 years. Any further renewal shall be for an indefinite period.[3] WE LOOK FOR Under the authority of the Head of Delegation (HOD) and under the direct responsibility of the Head of Administration (HOA), and the direct instructions of the Digital Solutions Division EEAS.RM.SCS.5, the RITO will be responsible for the day-to-day running of the IT infrastructure and IT support of the users of the Delegation and other Delegations in the region. The Main Tasks To Be Executed Are End-User Support Provide level 1 to level 3 IT support to staff in the assigned Delegations and (if applicable) support and supervise local IT staff. Ensure defined processes are well followed by the IT staff (proper use of ITSM tools). Responsible for normal/expected IT operations for users, with minimal business impact and according to the urgency of the incident. Ensure the proper registration, by using the ticketing tool, all IT incidents and service requests reported to the IT Officer, whenever unable to provide a solution, escalate to the appropriate higher level of support. Ensure, follow-up, implement solutions, and in general, participate in the Incident and Request Fulfillment processes actively. Resolve incidents or service requests, both rapidly and in a satisfactory way (through either a permanent fix or a temporary workaround). Maximise the number of tickets resolved without 2nd/3rd level intervention. Assist, if requested, in the configuration of the PABX (Private Automatic Branch Exchange) system and assist with telephone handsets (change of name, hunt group, voicemail) and in using the telephone system. To monitor the ICT status of the Delegation using the provided monitoring tools: SolarWinds, McAfee reports, SCCM patching reports, etc. ICT infrastructure management Ensure the implementation and perform daily operations of the server infrastructure, their maintenance, upgrades, updates, backups, restores, capacity planning, security and audit, incident and problem management. Manage shared resources (disks, printers); assign rights to users; create and maintain necessary automation scripts. Manage the internal LAN, the IP address allocation and other network equipment. In general, take the necessary measures to ensure a high level of quality and availability in the ICT infrastructure. Monitor closely the status of the IT infrastructure and react properly to incidents and outages. Install and manage the Wifi infrastructure of the Delegations. ICT equipment management Deploy the new PC/Laptops Reference configurations, software updates, etc. via the provided tools and procedures (SCCM) in coordination with HQ support and local IT Support. Manage the stock of laptops for staff members going on missions – recuperation and clean-up of laptops when returned after the missions. ICT security management Apply the security policies decided by the Headquarter and propose additional measures if necessary. Manage whenever necessary the accounts, keeping updated the different directories. Ensure that all precautions are taken concerning sensitive information. In general, implement the necessary measures to keep a high level of IT security in the office. ICT advice and management Organise and/or attend meetings on day-to-day matters related with the IT operation, participate in discussions, assessing the impact of changes and make recommendations. Assist the Head of Administration with budget related expenditure estimates, in the preparation, maintaining of office budgets and servicing costs. Assist in the negotiation with suppliers, associated agencies with regard to equipment, cabling, access to Internet etc. Maintain necessary budgetary control records. Prepare a quarterly activity report. Ensure business continuity by remotely managing the ICT infrastructure during absences or missions of other RITOs for the Delegations. Perform missions to Delegations within the region or exceptionally on demand to other regions. Participate in one or more “Centres of Expertise” (COE), according to own expertise on specific IT fields, and provide effective level 1 to 3 IT support to all Delegations. In parallel, participate in global IT projects, related to own expertise, as requested by EEAS RM.SCS.5. Optionally and when requested by EEAS RM.SCS.5, act as "Service Owner" i.e. responsible for the delivery of specific IT services, at global scale. Eligibility criteria [4] According To The Conditions Set Out In Article 82 Of The CEOS And In Article 2 Of The Commission Decision C(2017) 6760 Final[5], Which Is Applicable To The EEAS By Virtue Of The Decision ADMIN(2018) 4 Of The High Representative[6], In Order To Be Eligible For This Post Of Contract Agent FG III, Candidates Must have passed a valid EPSO CAST in FG III; or be registered in the EPSO Permanent CAST for FG III (https://epso.europa.eu/en/job-opportunities/open-for-application). In the latter case, while the registration will render the candidate eligible for the selection procedure, the recruitment of a candidate on this vacant post will be subject to his/her successfully passing the CAST exam; meet the minimum qualifications for engagement as contract agent FG III: (i) Have a level of post-secondary education attested by a diploma; or (ii) a level of secondary education attested by a diploma giving access to post-secondary education, and appropriate professional experience of at least three years; or (iii) where justified in the interest of the service, professional training or professional experience of an equivalent level (related to the nature of the tasks and qualifications indicated in the job description). have the capacity to work in languages of CFSP and external relations (English and French) necessary for the performance of their duties; be a national of one of the Member States of the EU and enjoy full rights as a citizen. Selection criteria Proven Experience In The Following Areas End-user support in front and back office – including ITIL processes. Installation and maintenance of datacentre infrastructure. Knowledge and management of Microsoft OS for endpoints and servers, virtualisation and storage (VMWARE and/or HyperV). Installation and maintenance of enterprise networks (LAN, router, firewalls, wifi, fibre and coper cabling, VOIP technologies, telephony, videoconferencing…). Configuration, maintenance, patching and support of workplace equipment (laptops, desktops, printers, smartphone, tablets) in a large environment including software distribution and (remote) support. General Skills And Competencies Candidates should demonstrate (and will be evaluated on): being service minded; strong communication skills – capacity to translate complex technical matters into “user language”; a sense of initiative, autonomy and hands-on approach; very good organisational skills; capacity to assure quality, speed and accuracy in performing complex tasks in a multicultural environment. Furthermore Experience in handling secure communications and classified information; Knowledge of IT tools used in EU institutions (ARES, MIPS, Sysper2, Syslog, etc.); Experience of working in a team in multi-disciplinary and multi-cultural environment will be considered as assets. Working languages Fluent in English (written and orally); Knowledge of French and other EU languages, and knowledge of the language(s) of the country of the Delegation will be considered an asset. POSTING POLICY EEAS career development policy places the need for staff to develop a mix of competences at its core, e.g. working in various fields of expertise and responsibilities in the course of a person's career, including postings at Headquarters and Delegations. Contract staff in Delegations is usually posted for 2, 3, 4 or 6 years in a given EU Delegation. Call for interest to apply for postponement or early mobility will be launched annually prior to the publication of the mobility exercise. Staff are reminded that extension and early mobility are not a right. Contract staff assigned to a post where the living conditions allowance (LCA) determined in accordance with Article 10 of Annex X to the Staff Regulations of Officials of the EU (SR) is 30% or 35% may participate in the mobility exercise after 4 years . Contract staff assigned to a post where the LCA is 40% may participate in the mobility exercise after 3 years . Contract staff assigned to a non-family post may participate in the mobility exercise after 2 years . For candidates currently posted in compound-confined, non-family posting, please refer to Article 6, point 2(g) of the Decision ADMIN(2021) 221. Within the mobility exercise, contract staff may be temporarily assigned to the EEAS Headquarters in Brussels; such assignment shall remain exceptional and depends on the availability of posts. The assignment shall be for no less than two years, unless a derogation is granted by the Head of the Division RM.BHR.3 ‘Selection and Recruitment’ in the interest of the service. The assignment shall be for no more than four years, in accordance with Article 118 of the CEOS and Article 3 of Annex X to the SR. The member of contract staff temporarily assigned to the EEAS Headquarters shall be included in the mobility exercise in time to be reassigned to a Union Delegation before he/she reaches the maximum period of 4 years. Candidates currently in the EEAS Headquarters are expected to have served at least three years in the Headquarters by the expected time of posting in Delegation. Derogation to this rule may only be granted by the competent Authority Authorised to Conclude Contracts of Employment (AACC) in the interest of the service. External candidates may also apply to any vacancy position published for posts in Delegations. It is in the interest of the service to ensure that staff members in Delegations are able to complete full postings before reaching the age of retirement. Before taking any final decisions on nominations, the competent AACC will ensure on a case-by-case basis, in accordance with the SR and CEOS, that the successful candidates will indeed be able to complete the relevant full posting for the post for which they are selected. As stated in Article 6(2)(a) of the Decision ADMIN(2020) 35, applications from candidates not fulfilling this requirement will be examined by the AACC for exceptional and justified reasons and in the interest of the service. CONDITIONS OF RECRUITMENT AND EMPLOYMENT CONFLICT OF INTEREST AND SECURITY RISKS As a matter of policy, applications of individuals who have the dual nationality of the host country or whose family member has the nationality of the host country will be considered eligible for a posting in that host country only as a positive result of a case-by-case assessment. In that regard, the EEAS examines if there could be a conflict of interest and a risk of a possible refusal by the host country to grant diplomatic immunity to the staff member and or his/her partner and/or family, as well as possible security risks. In this context, candidates shall fill in with their application a declaration of potential conflict of interest (see the annex to this vacancy notice). PERSONNEL SECURITY CLEARANCE The requested level of security clearance for this post is: SECRET UE/EU SECRET. A description of the EU classified information levels is available under Article 2 of Annex A of the Decision ADMIN(2023) 18 on the security rules of the EEAS[7]. The selected candidate should hold, or be in the position to obtain, a valid Personnel Security Clearance (PSC)[8] issued by the competent authority of the Member State concerned. Candidates who do not already have a valid PSC will be required to go through the security clearance vetting procedure of their Member State to obtain this clearance in accordance with national laws and regulations and with the procedure laid down in the Decision ADMIN(2019) 7 of the Director General for Budget and Administration of the EEAS on Security Clearance Requirements and Procedures for the EEAS[9] and in Annex A I of the Decision ADMIN(2023) 18 on the security rules of the EEAS. Until the PSC is issued by the competent authority of the Member State concerned, the selected candidate will not be authorised to access EUCI at the level of CONFIDENTIEL UE/EU CONFIDENTIAL or above, or to participate in any meetings or workflow where EUCI is processed. Please note that the necessary procedure for obtaining a PSC can be initiated on request of the employer only, and not by the individual candidate. In case of failure to obtain or renew the required PSC, the AACC may take the appropriate measures in accordance with Article 3(3) of the Decision ADMIN(2019) 7. MEDICAL CLEARANCE The signature of the contract will be subject to prior favourable opinion of the Medical Service . On that occasion, the candidate should indicate any serious health problems or requirements for specialised medical treatment for themselves and/or for the individuals who will accompany them. If staff members withhold such information they will not benefit from a reimbursement by the institution of certain costs, e.g. expenses relating to medical evacuation, or to a return to Headquarters in the case of early mobility. Prior to recruitment, the successful candidate will be contacted by our services in order to fulfil the relevant medical requirements for the post as appropriate, including a psychological assessment which the AACC reserves the right to request. Other Candidates are deemed to be fully aware of the provisions of Annex X to the Staff Regulations, which applies to staff serving in Delegations located outside the EU, regarding their rights and obligations (i.e. leave entitlements, allowances, reimbursement of expenses, social security benefits). Candidates are deemed to be fully aware of the local living conditions , including inter alia information concerning security, health care, education, social acceptance of sexual orientation, employment opportunities for spouses and the accommodation provided (Annex X to the SR, Article 5 or 23), before applying. Candidates are strongly encouraged to consult the relevant Country Post reports which are available from the Division RM.01 ‘Coordination’: RM-01-COORDINATION@eeas.europa.eu All postings will in principle be aligned with the mobility cycle and have the 31 August of a given year as end date. Successful candidates shall participate in all compulsory pre-posting training . All posts in an EU Delegation require the successful completion of BASE, a security e-learning. The ‘Hostile Environment Awareness Training’ (HEAT) is compulsory before taking up duty/going on mission in some countries. The EEAS will provide the selected candidate with that possibility in case she or he has not yet followed the training. EQUAL OPPORTUNITIES The EEAS is committed to an equal opportunities policy for all its employees and applicants for employment. As an employer, the EEAS is committed to promoting gender equality and to preventing discrimination on any grounds. It actively welcomes applications from all qualified candidates from diverse backgrounds and from the broadest possible geographical basis amongst the EU Member States. We aim at a service which is truly representative of society, where each staff member feels respected, is able to give their best and can develop their full potential. Candidates with disabilities are invited to contact the Functional mailbox CONTRACTAGENTS-DELEGATIONS@eeas.europa.eu in order to accommodate any special needs and provide assistance to ensure the possibility to pass the selection procedure in equality of opportunities with other candidates. If a candidate with a disability is selected for a vacant post, the EEAS is committed to providing reasonable accommodation in accordance with Art 1d(4) of the SR. APPLICATION AND SELECTION PROCEDURE [10] The Procedure Will Take Place In Three Steps Application Before submitting their application, candidates should carefully check whether they meet all the eligibility criteria in order to avoid automatic exclusion from the selection procedure. Equally, candidates are deemed to be fully aware of the local living conditions, including information concerning the accommodation, before applying. Individual post reports are available from the Division RM.01 ‘Coordination’: RM-01-COORDINATION@eeas.europa.eu Candidates should also ensure that they are fully aware of the relevant security provisions; Personal Security Clearance at the level SECRET UE/EU SECRET is requested in all EU Delegations. Successful candidates will be required to undergo security vetting if they do not already hold security clearance to the appropriate level in accordance with the EEAS relevant security provisions (for more information, see Section “Personal Security Clearance” below). During the application procedure, candidates are required to send the following documents: an up-to-date Curriculum Vitae (preferably using the Europass CV format), in either English or French, indicating clearly your EPSO CAST number; a letter of motivation (maximum 2 pages), in either English or French; declaration of potential conflict of interest (annexed to this vacancy note). Applications should be submitted to the EEAS Digital Solutions Division, RM.SCS.5, at the following email address: RM-SCS-5-HR@eeas.europa.eu Deadline for applications is 23/06/2025: at 12.00 hours (midday, Brussels time) . Candidates are strongly advised to submit their application as early as possible. Late applications will not be accepted. For correspondence concerning the selection procedure, please use the following email address: CONTRACTAGENTS-DELEGATIONS@eeas.europa.eu Pre-selection The selection panel will make a pre-selection on the basis of the qualifications and the professional experience described in the CV and motivation letter, and will produce a shortlist of eligible candidates who best meet the selection criteria for the post. Please note that only shortlisted candidates will be informed about the outcome of the pre-selection phase. Selection The candidates who have been preselected will be invited for an interview by a selection panel. The selection panel may decide, in addition to the interview, to organise written tests, either for all pre-selected candidates or to the best ranked ones. The content of such written tests will be defined by the selection panel and may include, but not be limited to, multiple choice questions, open questions and/or topics for a short essay. Pre-selected candidates without a valid CAST shall be invited to sit the CAST exam before or after the interview stage (in accordance with the eligibility criteria set out above). The panel will recommend a shortlist of candidates for a final decision by the AACC. The AACC may decide to interview the candidates on the final shortlist before taking this decision. It is recalled that the selection procedure may be terminated at any stage in the interest of the service. In the interest of the service, the AACC may also establish a reserve list of candidates. These candidates shall be informed that the reserve list shall remain valid for a period of one year from when it is established and that it may be used to fill an equivalent post in the EEAS having the same job profile. ADDRESS FOR INQUIRIES CONTRACTAGENTS-DELEGATIONS@eeas.europa.eu [1] The Text Of The Staff Regulations Of Officials Of The EU And The CEOS Is Accessible At The Following Link https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1570023902133&uri=CELEX:01962R0031-20190101 [2] Contract Agent Selection Tool. [3] In accordance with Article 85(1) of the CEOS. [4] All the eligibility criteria must be met on the closing date for applications to this post. [5] Commission Decision C(2017) 6760 final of 16 October 2017 on the general provisions for implementing Article 79(2) of the CEOS, governing the conditions of employment of contract staff employed by the Commission under the terms of Articles 3a and 3b. [6] Decision ADMIN(2018) 4 of the High Representative of the Union for Foreign Affairs and Security Policy of 12 March 2018 amending Annex I of the Decision of the High Representative PROC HR(2011) 013 on General Implementing Provisions for giving effect to the Staff Regulations and to the Conditions of Employment of Other Servants. [7] OJ C 263, 26 July 2023, p.16. [8] The ‘Personnel Security Clearance’ is defined under point 2 of Annex A I of the Decision ADMIN(2023) 18 on the security rules of the EEAS as “a statement by a competent authority of a Member State which is made following completion of a security investigation conducted by the competent authorities of a Member State and which certifies that an individual may, provided his ‘need-to-know’ has been determined, be granted access to EUCI up to a specified level (CONFIDENTIEL UE/EU CONFIDENTIAL or above) until a specified date; the individual thus described is said to be ‘security cleared’.” [9] Decision ADMIN(2019) 7 of the Director General for Budget and Administration of the EEAS of 8 March 2019 on Security Clearance Requirements and Procedures for the EEAS. [10] Your personal data will be processed in accordance with Regulation (EU) 2018/1725, as implemented by the Decision ADMIN(2019) 8 of the High Representative of the Union for Foreign Affairs and Security Policy on implementing rules relating to the protection of personal data by the EEAS and the application of Regulation. The privacy statement is available on the Europa website (https://www.eeas.europa.eu/eeas/eeas-privacy-statement-data-protection-notice-purpose-processing-personal-data-related-public_en) and on the EEAS Intranet (https://intranet.eeas.europa.eu/page/eeas-work/data-protection/privacy-statements-dp-notices). Show more Show less

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

About The Role Team Member BIU - IT Department Information Technology Location Mumbai Number of Positions 1 Reporting Relationships Senior Manager Position Grade M3-M4 Prepare and assists MIS preparation for IT department including Financial MIS, and Internal MIS; Process review and documentation of the same Drive Automation of actual vs budgets in terms of overall opex, capex as well as headcount through business intelligence tool. Tracking Technology spends across various metrics, ROI and link it to business drivers and drive automation Ability to understand the problem statement and contribute to business process improvement and cost optimization initiatives Coordinate with different business functions including IT department, Fincon, APPC team and to ensure corrective measures on financial MIS Good working knowledge of BI tool and MS-Office (Power BI and Macros additional advantage) Perform detailed variance anaylsis and provide insights to the stakeholders CA / MBA with 3-5 years of experience in working in FP&A / BIU function Strong data understanding and ability to work in large data. Ready to learn and technology savvy Analytical mind Ability to multi task and independently prepare MIS Team player, good communication and inter personal skills. Result oriented and self-starter Good presentation skills

Change Manager Andela Location Requirement: India About Andela Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of professionals, and educational opportunities with leading technology providers. At Andela, we’re deeply passionate about creating long-lasting and transformative growth opportunities for all - and doing it in an E.P.I.C. way! We’re excited to continue building our remote-first team with incredible people like you. After applying for this role, you will join our Andela Community of brilliant technologists by passing a technical screening and live interview. As a community member, you’ll have access to many exclusive technologist roles. Join Andela today to access this opportunity and more in our global marketplace! Our roles are typically filled at lightning speed, so if you’re considering applying, get your application in quickly! Andela´s Benefits: -- 100% payment in USD. This is a fully remote opportunity for one of our esteemed clients. About the role As a Change Manager within the Major Incident Management (MIM) and ITSM Service Delivery team, you’ll be instrumental in ensuring IT operational stability through rigorous change control and incident management practices. This role is ideal for a proactive and technically savvy professional who can confidently lead Change Advisory Boards (CABs), contribute to service reliability, and collaborate across infrastructure, cloud, and development teams. You’ll act as a key interface between infrastructure architects, application developers, and senior leadership. Your responsibilities will span Enterprise Change Management, Major Incident support, and PagerDuty administration, making this a dynamic and impactful role in a fast-paced, high-visibility setting. You’ll also participate in an on-call rotation, take ownership of communication during major incidents, and help analyze root causes and preventative measures. This is a high-impact position that blends strategic thinking with hands-on operational work. It’s ideal for someone with strong ITIL/ITSM knowledge, outstanding communication skills, and a proven ability to multitask in enterprise environments. Success in this role will be measured by your ability to improve change processes, reduce incident frequency, and maintain strong relationships across stakeholders. Key Responsibilities Lead Enterprise CAB meetings and serve as SME on select BU CABs Consolidate and update Change Management data in ServiceNow Ensure proper configuration of Assignment and Approval groups in ServiceNow Assist with Major Incident Management, including bridge calls and stakeholder communications Participate in an On-Call rotation every 2 months for 1 week Analyze infrastructure-related incidents for continuous improvement opportunities Administer and optimize PagerDuty for major incident notifications Manage multiple responsibilities independently in a high-pressure environment Lead incident conversations with confidence, even in front of executive leadership Must Have 5+ years supporting IT operations in enterprise environments 4+ years of experience in Cloud, Infrastructure, and Networking Extensive Change Management experience, including CAB setup and facilitation Strong ServiceNow expertise in Change and Incident workflows Excellent written and verbal communication skills Demonstrated ability to analyze complex problems and drive improvements Experience with ITIL/ITSM best practices and frameworks Comfort working with DevOps and infrastructure teams Availability to work 4 PM – 12 AM IST and participate in 24x7 on-call rotation Nice to Have Experience with PagerDuty configuration and administration Working knowledge of PowerBI for reporting and dashboards Familiarity with infrastructure and application architecture communication Understanding of the relationship between change management and DevOps practices Background in high-visibility incident management with senior stakeholder exposure Required skills Project Management (4 - 6 yrs) DevOps (4 - 6 yrs) Servicenow (4 - 6 yrs) Optional skills Power BI (Microsoft) (2 - 3 yrs) Keywords CABs "change manager" incident ITIL ITSM infrastructure Must-Haves: We are seeking an experienced Change Manager based in India, available to work 4 PM–12 AM IST and join a 24x7 on-call rotation. The ideal candidate will have strong expertise in Change Management, including CAB setup and facilitation, along with hands-on experience in ServiceNow, focusing on Change and Incident Management workflows. Main job time zone: IST Time zone overlap requirements: Fully overlap with IST Location Requirements: Latin America Offer Estimated Duration: 12-month-term contractor position (Renewable) Full-time dedication (40 hours/week) At Andela, we know our strengths lie in our diverse community whose talents, perspectives, backgrounds, and orientations we take pride in. Andela is committed to nurturing a work environment where all individuals are treated with respect and dignity. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Our policies expressly prohibit any form of harassment and/or discrimination, as stated above. Andela is home for all. Come as you are. Show more Show less

About The Role Role Person will be responsible for BAU of DR Operations Ready to work in a Shifts as per requirement. Coordinate and participate in all IT DR testing to ensure timely recovery capability in the event of a disaster and sanity testing Preparing IT DR Plan testing schedule and oversee the coordination of testing processes and resources also ensure the IT DR Plan is being followed up for mentioned RPO/RTO. Audit handling and data collection, report preparation for different audits (Internal, External and RBI). Preparing and updating documentation for DR Operations role on periodic basis Coordinating and Root Cause Analysis for all DR Incident during recovery exercises. Job Requirements Skills/Knowledge prerequisites Knowledge of IT DR processes and RPO and RTO strategies DR capability preparedness for application server, network and database systems within Recovery Time Objective RTO. Experience in Testing DR environment for datacentre failover and failback Drill execution co-ordination, incident / issues tracking during drills. Ensure to work along with identified DR vendors for integrating all the identified set of applications in DR Tool. Align automation to meet the defined RTO/RPO by the management committee on the best effort basis Work closely with Application, Network and Infrastructure teams to ensure our infra/network capacity is always up to the mark to cater to our growing DR requirements. If we are falling short of capacity, then raise a flag with relevant and management teams to get the issue addressed Knowledge of current best practices and technologies and their DR applications Excellent oral and written communication skills. Resources should possess good Interpersonal skills Profile Should have knowledge of DR Automation tool and Handling Domain knowledge of managing DR Operations for reputed organization/Financial Institutes. ISO-27001, ITIL process certification will be an added advantage. Minimum 3+ Years"™ experience in relevant role, IT. Companies Financial Institutes Banks having DR Operations

Description We are looking for a Production Engineer to join a globally distributed Development Department following an Agile Software Development and Release Methodology. This position works with many technologies such as C#, .Net, SQL Server, React, and Azure. The ideal candidate will be an energetic learner and enjoy sharing knowledge within the team via training sessions or documentation creation. Role Candidate will research, analyse, and support software applications and systems using .NET, VS Code, VS 2022, SQL Server and related technologies. He will also use EF Core, ADO.NET, ASP.NET,ASP.NET Core, React, XML, XSLT, AJAX, Web Services etc as well as various other software development tools, languages, and technologies. Candidate should be conversant with OAuth2.0 flows and Web services etc. Candidate should also possess good hand-on on T-SQL debugging skill. Candidate should have a familiarity about Azure cloud and Azure Cloud PaaS services (e.g Azure App service and Azure Function App). Candidate will analyse software components like T-SQL stored procedures, UDF(s) and triggers. He will analyse and support user interfaces, generate reports. Candidate will perform validations and write T-SQL scripts. Candidate will be responsible for testing, debugging, and resolving errors. He will also be responsible for supporting users and clients. Candidate will maintain application systems during business hour (based on Mountain Standard Time). He will also carry out problem analysis and submitting solution recommendations. Candidate will also analyse different business critical situations for but not limited to, employer sponsored reimbursement programs and other business process outsourced programs. He will be responsible for problem analysis and change management using different methodologies like ITIL with defect tracking tools like JIRA. Qualifications Requirements: BE, BTech or MCA as educational qualification A minimum of 5+ years of Software Development experience, out of which the majority should be relevant to T-SQL and C#. Hands-on all leading modern web frameworks like ASP.NET, ASP.NET Core and React. Good knowledge on REST based web services, SAML SSO will be required. Knowledge on event-based system would be a plus. Candidate should have a familiarity about Azure cloud and Azure Cloud PaaS services (e.g Azure App service and Azure Function App). Hands-on T-SQL and PowerShell scripts will be preferred. Excellent written and verbal communication skills to work effectively across multiple business units, external clients and technology partners and fellow team members Show more Show less

GF_IT-E406 Senior Business Analyst - IT Transformation - Full Time - Pune, India Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. We are looking for a/an Senior Business Analyst - IT Transformation to join our GF_IT team in India . Your Main Tasks And Responsibilities Understand and capture business needs through structured workshops, interviews, and data analysis. Build clear and concise requirement specifications that reflect both functional and non-functional requirements. Help evaluate whether existing Sulzer solutions can fulfill business needs or identify any gaps that require new development. Ensure alignment on solution direction across business and IT stakeholders. Support or lead selected initiatives (such as deep dives into process areas). Collaborate closely with Enterprise Architecture, IT Business Partners, solution architects and other IT stakeholders to ensure solution feasibility and strategic alignment. Support in business case elaboration Apply standardized methods for requirements elicitation, documentation, and benefits tracking to help maintain consistency and quality across projects. Help build and roll out templates and tools to drive consistency across teams and initiatives Act as a liaison between business and technical teams, helping to clarify needs, manage competing demands, and align expectations. Facilitate structured discussions to challenge unclear or low-value requirements and prioritize accordingly. To Succeed In This Role, You Will Need Work experience: 7 years Education: Bachelor. Preferred – Science Certifications: Azure Devops , Jira and LeanIX / other Enterprise Architect Tools , ITIL , Software Development (preferred ) Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA. Show more Show less

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About The Role We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities For This Position Include To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements Include The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The Key Competencies For This Position Include Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work Hours The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. Show more Show less

About Dataction Dataction is a new age services firm that offers best in class information technology, analytics, and consulting services to renowned international companies. Dataction was established in 2010 and has grown rapidly over the last decade. Dataction has built a reputation for providing differentiated and reliable services to a wide range of customers across multiple sectors. At Dataction we connect every dot and reimagine every business process. Our lean, agile, and analytical approach towards problem solving and execution, helps our client achieve sustainable growth and secure a profitable business, while safeguarding a viable future. Our people are committed, courageous, and unafraid of pushing boundaries. They help our clients make decisions that deliver immediate and measurable benefits, justifying investments. Our engagement models provide the perfect blend of quality, control, and cost for our customers. To know more about Dataction, please visit https://dataction.co Job Purpose The successful candidate will closely work with the team from one of our esteemed client from UK, they are into global travel and event management arena with extraordinary service and proprietary, client-led technology. We are looking for a Release Manager with outstanding track record in the field of release management, software development, DevOps and IT service management. The successful candidate would be an expert in Software Release Management and can carry out all the Release management related tasks confidently. As a release manager, you are responsible for overseeing the entire release and deployment process, from planning and coordination to execution and post-release support. You should act as a coordinator between the clients and the different teams involved in the release process, ensuring that everyone is aligned and working towards the same goal. Responsibilities While working in this exciting and challenging role alongside the team of experts: Collaborate with stakeholders on release planning, scope, and timelines. Coordinate and project manage release activities across multiple teams, including Development, DevOps, and Customer Experience. Create a release schedule encountering development cycles, testing deployment, and customer testing. Ensuring releases are executed within appropriate times and have minimum impact on customers’ business. Oversee the deployment of releases into customer’s test and production environments, ensuring that all necessary steps are completed accurately and efficiently. Work closely with the Development, QA and Customer Experience team to ensure that releases obtain quality standards and are thoroughly tested before deployment. Ensure release documentation, procedure, and process are up to date, and accessible to relevant stakeholders. Facilitate communication and collaboration throughout the release process. Providing regular updates on status, progress, and key milestones. Address any concerns or issues raised by stakeholders to management in a timely and transparent manner. Address any issues, hotfixes, or incidents that arise during testing and deployment, working with the customer experience team for timely resolutions and minimizing impact on the customers. Identify opportunities for improvement and implement changes to enhance efficiency, reliability, and quality. Qualifications, Skills And Experience 10+ years of relevant experience in Software Release Management. Bachelor’s or Master’s degree in computer science, Information Technology Engineering. Good understanding of both Manual and Automated Devops processes. Understanding of SDLC, Agile, DevOps, and CI/CD pipelines. Hands-on experience with Jenkins, GitLab CI/CD, Bamboo, Azure DevOps, or GitHub Actions. Understanding of release governance, risk management, and compliance. Familiarity with cloud platforms (AWS, Azure, GCP) Experience in large-scale enterprise applications and cloud-based environments. Hands-on involvement in CI/CD, DevOps, and automation. Working knowledge of incident management, problem resolution, and post-release reviews. Leading multiple release cycles and deployments across on-premise and cloud environments. Proven ability to reduce deployment risks and improve release efficiency. Experience implementing and managing ITIL-based change management and release processes. Ability to collaborate with product managers, developers, QA, and operations teams. Quick decision-making during release failures or rollbacks. Defining and improving release policies, schedules, and frameworks. Strong verbal and written communication skills to coordinate with cross-functional teams. Why should you join Dataction? Fairness, Meritocracy, Empowerment, And Opportunity Are Pillars Of Our Work Culture. In Addition To a Competitive Salary, You Can Look Forward To Great work-life balance through hybrid work arrangement. Company funded skill enhancement and training. Exciting reward and recognition programme. Opportunity to bond with colleagues through exciting employee engagement initiatives. Great on the job learning opportunity through involvement in new product/ ideation teams. 60 minutes with the CEO each quarter to pick his brains on any topic of your choice. Show more Show less

Position Overview Job Title- Operations Engineer, Associate Location- Pune, India Role Description Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and interdependencies Is an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue. The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today. The output of could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported. The engineer would be liaising with the global stakeholders and vendors to deliver technology solutions as part of yearly book of work The engineer should also be able understand functional requirements / expectations of the various stakeholders and work towards an appropriate plan of action. The role also requires working with the product vendors and lead upgrades as applicable. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Researching, designing, implementing and managing software programs Testing and evaluating new programs Identifying areas for modification in existing programs and subsequently developing these modifications Oversee resolution of technical issues coming from customer teams Fix and deliver the customer issues Follow ITIL processes including incident management, change management, release management, problem management and knowledge management Strong problem solving skills with good communication skills, ability to work under pressure with a high sense of urgency. Proactively identify potential incidents and problems as well as availability issues Manage any IT Security incidents that may occur in the application. Identify risk & issues and contribute in Service Management related audits. Perform environment maintenance and management Deploying software tools, processes and metrics Perform standard recurring activities like data and environment refreshes Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues Work closely with other developers, business and systems analysts Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems Ensure delivery timelines and SLA obligations established with with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion Develop a deep understanding of the application platform across all product lines and clearly articulate support decisions and findings Work closely with internal teams to stay up to date on product features, changes, and issues Your Skills And Experience Must be having total 6+ years of experience and at least 5 years in software development/support engineering Must have advanced knowledge of Java / C# / .Net debugging & scripting (Power shell / Unix / any other) Must have advanced knowledge of MS SQL Sever, SSIS, Tableau and ETL processes Working Knowledge of SDLC & Agile processes Demonstrable experience in leading projects to successful conclusions Strong customer focus with experience of working with cross-functional/ cross-department teams A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills Educational/Qualifications: B.E. / B. Tech. / Master's degree in computer science or equivalent ITIL Certification is good to have How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

Installation of UiPath software and required third party components. Support User Acceptance Testing with business and IT. Support automation's once in production. Dashboard monitoring for attended and unattended bots Willing to work in all kinds of shifts based on rotation – 24/5 Should be flexible to work in on-call or on-duty apart from shifts etc Work experience on support with incident management and monitoring of activities Required Qualifications To Be Successful In This Role Education: BE/BTech/MCA Technologies required:/ Selected Skills RPA (UiPath RE Framework) UiPath Studio/ RPA/ Orchestrator Net or Java or Python UiPath Studio (for building automation's), UiPath Robot (for running automations), and UiPath Orchestrator Understanding of RPA best practices and bot lifecycle management. - Experience with incident management tools and practices. - Familiarity with ITIL processes is desirable. Ability to analyse complex issues and diagnose root causes. - Troubleshooting skills and attention to detail. - Ability to develop and implement effective solutions under pressure. Your future duties and responsibilities Required Qualifications To Be Successful In This Role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Show more Show less

Job Title: Tier 1 Support Specialist Location: Hyderabad - Hybrid Employment Type: Full-Time About the Role As a Tier 1 Support Specialist , you will serve as the frontline responder for all incoming support inquiries. Your responsibility will be to resolve routine support issues by adhering to predefined workflows and escalate more technical or unresolved problems to higher-tier teams. This role is well-suited for professionals who thrive on helping others, follow structure, and communicate clearly. Key Responsibilities Monitor and triage incoming support tickets in a timely and organized manner Troubleshoot and resolve Tier 1 issues based on SOPs and scripts Escalate unresolved or technical tickets to Tier 2 teams with proper context Document all actions and resolutions clearly in Jira or other ticketing systems Communicate with end-users or internal teams to clarify support needs Adhere to SLA requirements and meet defined KPI metrics for response/resolution Follow structured support workflows and contribute to process improvements Required Skills & Qualifications Excellent written and verbal communication skills in English Ability to strictly follow structured procedures and use knowledge base Familiarity with using web-based ticketing systems Proactive, customer-focused attitude with problem-solving orientation Reliable internet connection and remote work readiness Flexibility to work in rotating shifts or on weekends if needed Preferred / Nice to Have Skills 5+ years’ experience in technical/customer support or help desk environment Experience using Jira Service Management or similar ITSM platforms Exposure to SaaS products, hospitality technology, or mobile device support Familiarity with ITIL or similar service management frameworks Show more Show less

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue Resolution: Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution: Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology Integration: Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise ServiceNow CAS, CAD, CIS-HRSD, CIS-CSM, CIS-ITSM, CIS-IRM Certified Understanding of other ServiceNow products Preferred technical and professional experience Experience creating roadmaps for technical offering growth and innovation Understanding and designing integrations and interfaces with other systems.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About the role: We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities for this position include: To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements include: The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The key competencies for this position include: Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills: Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work hours: The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. Show more Show less

Working with project teams to advise clients on enterprise-wide data integrations Creating ways to better assess analytics, better supporting business decision making Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. Gain knowledge across multiple platforms, processes, or architectures Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Lead development of ServiceNow Service Mapping Lead development of ServiceNow CMDB work products and deliverables. Execute unit testing of the features that are build Conduct peer-review of fellow developer development outcome. Provide technical and situation leadership to fellow developers Preferred technical and professional experience Support the build of wholistic and fully integrated HR features. Develop service catalog work products and deliverables native virtual agent, MS Dynamic translation for languages CSA , CAD , minimum 2 CIS certifications

Job Title: Lead Network Engineer - SD WAN Department: Engineering and Operations Location: Mumbai Reporting: Manager Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) Hands-on experience in MPLS, QoS and VoIP Hands-on experience for network troubleshooting in LAN/WAN environment Strong technical and subject matter expertise in at least one or more of the following specialties: Cisco GSR routers and switches like Catalyst 3560/3750/4948 Juniper MX series routers and switches EX4200 SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA WAN Optimizers (Riverbed, Juniper, Citrix) Wireless Nexus Switches, VSS Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet Knowledge of security technologies Knowledge on scripting languages like Python Excellent communications skills and must have worked with Global customers and global carriers Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux Provide comprehensive maintenance plans for change management review and approval; implement according to the plan Manage and support MPLS backbone spanning across globe RESPONSIBILITIES Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers. Support the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers and/or as directed by the Operations’ Managers Work experience in a fast-paced Network Operations environment Experience in remote troubleshooting and diagnosis of network connectivity issues Work with a variety of customers and vendors (technical as well as non-technical) Communicate technical jargon to non-technical people Receive calls from customers and work on trouble tickets to resolve customer-escalated network and security issues Work with Telecommunication Service Providers to resolve escalated circuit problems Perform complex changes on the network and security devices Work with hardware/software vendors to resolve problems Work in a rotating shift schedule Manage Global Operations Center shifts and exchange handoff between various shifts Manage daily work distribution for Global Operations Center Become an SME for a few priority customer accounts and be proactive to improve customer service Train and mentor juniors Participate in various Network and Security projects Participate in weekly/monthly/quarterly service review calls with customers Contribute in providing appropriate content for the weekly/monthly/quarterly service reports Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE EXPERIENCE Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience TECHNICAL AND OTHER SKILLS MS Office proficiency Aptitude and desire to learn advanced IP network services ITIL process awareness Show more Show less

Skills Skill Vendor Management Project Management IT Service Management Solution Architecture CRM ITIL Outsourcing Global Delivery IT Strategy SDLC Education Qualification No data available CERTIFICATION No data available : Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in theteam. Ensure training needs of subordinates aremet. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for theassigned team membersforall theirjob-relatedneeds and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements. Job Specification Minimum of 5/6 Years of Professional and Relevant Experience in Medical Coding with specialty E/M. Must have experience in Client and Stakeholder Management, Team Management. Must have CodingCertificationlike CPC/CCS/COC/AHIMA. Any graduate will do. ShiftDetails:General Shift / Day Shift WorkMode:WFO