AsProcessAnalyst – Record to Report (R2R),you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactionson SAP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

AsProcessAnalyst – Record to Report (R2R),you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Project Role : Application Automation Engineer Project Role Description : Deliver predictive and intelligent delivery approaches based on automation and analytics. Drive the automation of delivery analytics to gather insights from data. Must have skills : Automation in Application Maintenance Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary of the role:Drive automation on ServiceNow, specifically on Gen AI using ServiceNow GenAI capabilities by collaborating with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes to propose value driven automation solutions for IT service management and IT operations management. Roles & Responsibilities:Understanding of ServiceNow and ecosystem technology landscapeExperience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM.Ability to design Business case/Value case for automation solutions/assets in focusUnderstanding of customer journey, touchpoints & channel strategy Leverage GenAI capabilities of NowAssist and implement end to end process reinvention for incident investigation, resolution & recoveryITSM Co-Pilot, AI Chatbot, Assistant AI Agents, Anonymous AI Agents and other AI tools to drive comprehensive automation solutionA general orientation towards leveraging complex technology capabilities to solving business and process/operational problems using automation is preferred.Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision.Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones.Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.Ability to articulate the business value of recommended automation solutionFamiliarity with project management methodologies (e.g., Agile, Waterfall).Familiarity with estimation methodologies (e.g., bottom up, top down). Professional & Technical Skills: Relevant experience in the required experience above. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced, dynamic environment. Additional Information:- The candidate should have minimum 15 years of experience in Automation in Application Maintenance.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Staff As a Azure AD Operations Support Specialist, you will be responsible for providing first-level support and maintenance of our Azure Active Directory environment. You will assist in managing user accounts, permissions, and access rights in accordance with company policies and regulatory requirements. Key Requirements / Responsibilities: Provide first-level support for Azure Active Directory issues, including user account management, group management, and access control. Assist in the creation, modification, and deletion of user accounts and groups as per the requests and in compliance with the security policies. Monitor Azure AD health and performance, responding to alerts and notifications. Help in troubleshooting and resolving authentication and authorization issues. Support the implementation of Azure AD policies, Conditional Access policies, and Multi-Factor Authentication (MFA). Collaborate with the security team to ensure compliance with governance policies and audit requirements. Document operational procedures and issue resolution steps. Participate in the on-call rotation for after-hours support as needed. Stay current with Microsoft Azure updates and new features Monitor Azure AD services, ensuring uptime and availability, and proactively address any issues that arise Assist with the management of user identities, groups, and role-based access control (RBAC) within Azure AD. Respond to and resolve service tickets related to Azure AD, including user access issues, group membership changes, and application access problems. Participate in the onboarding and offboarding of employees, ensuring proper access is granted and revoked in a timely manner. Provide training and support to end-users on Azure AD-related services and features. Stay up-to-date with the latest Azure AD features and updates to provide recommendations for improvements. Maintain documentation for Azure AD processes and operational procedures. Preferred Skills: Experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions. Demonstrated experience in operational support, incident management, and problem-solving within an IAM context. In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements. Strong analytical, troubleshooting, and decision-making skills. Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar Proficiency with scripting and automation tools (e.g., PowerShell, Azure CLI) to streamline operational tasks. Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Title: Senior Network Engineer Location: Coimbatore Job Type: Full-Time Experience: 8+ years Immediate joiners or notice period of less than 30days are needed. Job Summary: We are looking for an experienced Senior Network Engineer with a good background in Ansible to join our team. The ideal candidate will involve in the implementation and management of advanced network infrastructures, focusing on automation and optimization. Key Responsibilities: Managing network infra with 24/7 support environment and provide 99% network up time Managing & Troubleshooting of LAN, VLAN, Web filter, IP routing, LACP, Wireless & WAN networks Hands on experience on Palo Alto firewalls, Cisco switches, HP Procurve, Aruba Wireless Good to have knowledge on F5 load balancer, ClearPass, Aruba Wireless IAP/ Controller based Radius Integration Develop, test, and maintain Ansible for network automation. Monitor network performance and implement improvements. Troubleshoot and resolve advanced network issues. Collaborate with cross-functional teams to ensure network reliability and security. Mentor junior network engineers and provide technical guidance. Maintain comprehensive network documentation and ensure compliance with industry standards. Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. Extensive experience as a Network Engineer, with a focus on senior-level responsibilities. Knowledge in Ansible for network automation. Deep understanding of network protocols (e.g., TCP/IP, BGP, OSPF). Experience with network hardware (e.g., routers, switches, firewalls). Strong problem-solving and communication skills. Relevant certifications (e.g., CCNA, CCNP, CPNSA) are highly desirable. Preferred Skills: Experience with cloud networking (e.g., AWS, Azure). Familiarity with other automation tools (e.g., Terraform, Puppet). Knowledge of network security best practices. Knowledge in scripting languages (e.g., Python, Bash). Experience with network monitoring tools (e.g., Nagios, SolarWinds). Understanding of SDWAN (Software-Defined Networking) technologies. Knowledge of containerization and orchestration (e.g., Docker, Kubernetes). Experience with VPN and remote access solutions. Familiarity with ITIL processes and frameworks. Show more Show less

Key Responsibilities and Expertise: Acted as the escalation point for Help Desk (HD) and Level 2 engineers. Worked as a Subject Matter Expert (SME) for network and security infrastructure. Designed and developed secure network architectures for large-scale projects. Created design documents: Basis of Design, HLD, LLD, Implementation Plans, and NRFU. Implemented firewalls, IPS, VPNs, SSL offload, DDoS protection, device hardening, and other security controls. Designed LAN, WAN, VPN requirements for Data Centers and branches. Managed end-to-end project lifecycle – planning, design, implementation, testing, and handover. Participated in BRD and Functional Design Document review meetings. Took ownership of incident and change management, including root cause analysis. Worked on security threat identification and mitigation. Verified configuration and architecture changes made by other teams. Closed all audit findings within deadlines and provided required evidence. Ensured all network devices followed security best practices and internal policies. Supported branch design teams to implement security from day one. Assisted with deployment, installation, and hardware configuration, including offsite. Maintained network documentation: configurations, diagrams, and procedures. Provided 24x7 support for critical network operations. Strong experience with Cisco products: Nexus 9K, ACI, FTD, routers, and switches. Hands-on with Cisco ACI SDN, firewall rule conversion, and NAT configuration. Skilled in Fortinet and Cisco FTD firewalls and advanced security protocols. Configured user authentication via TACACS, RADIUS, and AAA protocols. Implemented privilege-based access, password encryption, and secure terminal access. Addressed vulnerabilities from OEMs, CERT, SOC, and internal audits. Handled incident and problem management, tracking issues till resolution. Collaborated with OEM technical teams for advanced issue resolution. Strong in communication, stakeholder management, and team collaboration. Familiar with ITIL processes and service management principles. Proactive, adaptable, and ready to take on new challenges. Qualification: Bachelor's degree in any stream Certifications (anyone from below): Cisco CCIE Data Centre Cisco CCIE Routing and Switching Cisco CCIE Service Provider Juniper JNCIE-DC Juniper JNCIE-SP CCNP (ENCOR + ENSARI) Show more Show less

Role : Network Security Experience: 4-9 Years Location : Chennai Interview Date :21st June Please find the job description mentioned below Hands on experience of administration of network devices( Router, Switches, wireless controllers, Firewall, VPN) Security Knowledge on Firewall(Cisco ASA, Fortinet, Paloalto) & NAC(ISE) Hands on experience of F5 Load Balancers (LTM / GTM) Deep Knowledge in supporting Cisco Nexus and cisco catalyst Switches Hands on experience in Cisco Wireless Technologies Extensive knowledge and hands on experience in Cisco ISR, ASR routers with deep knowledge on dynamic routing protocols (OSPF,BGP, EIGRP, IS-IS). Strong understanding of IP addressing, MPLS routing, internet Technologies Advanced knowhow of technologies like VPN,VXLAN, VRRP, HSRP, STP, Portchannel, NetFlow and stacking technologies Should be more flexible in adapting oneself to project and able to meet the deliverables. Has good experience working on Solarwinds NPM, NCM,IPAM, syslog Has good experience working on ITSM ticketing tool and strong knowledge on ITIL process Show more Show less

Core Expertise: Experience: 15-18 Years in Information Security and IT Management Certifications: CISSP, CISM, CISA Technical Knowledge: Cloud, Security, Systems, Network Frameworks: ITIL, ISO 27001 Key Responsibilities: Engagement with West Stakeholders Ensure & Manage Smooth Service Delivery by the Team Oversee Security Operations & Compliance Implementation (GRC) Lead Enterprise-Wide Risk & Vulnerability Management Programs Metrics Management Develop and deliver Service Improvement Plans Team Management Quarterly Business Review with West stakeholders Soft Skills: Excellent communication skill Well versed in PowerPoint, Excel and PowerBI. Ability to collaborate effectively with cross-functional teams Show more Show less

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth. Job Description: Senior IT Engineer Location: Netradyne, Bangalore (On site) Role Overview: Netradyne is a leading technology company that provides innovative solutions to clients across various industries. We are seeking a highly skilled and experienced Senior IT Infrastructure Engineer with expertise in Azure, O365, SharePoint, Exchange, and Network to join our dynamic team. In this role, you will be responsible for designing, implementing, and maintaining our IT infrastructure to ensure the highest level of performance and security. The primary duties will be including maintenance of IT systems / network infrastructure, networking devices and following standard network security practices. You will also need to be able to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers, Azure, AWS Cloud network configurations Responsibilities: Design, implement, and maintain IT infrastructure solutions, including Azure, O365, SharePoint, Exchange, and Network technologies. Collaborate with cross-functional teams to define infrastructure requirements and develop solutions to meet business needs. Provide technical expertise and support for the administration and maintenance of on-premises and cloud-based systems, including server hardware, storage, and virtualization technologies. Troubleshoot and resolve complex IT infrastructure issues, including performance, capacity, and availability issues. Develop and maintain comprehensive documentation for IT infrastructure systems, procedures, and processes. Evaluate and recommend new technologies and tools to improve the efficiency and effectiveness of IT infrastructure management. Implement and maintain IT security policies, procedures, and best practices to ensure the protection of company data and assets. Serve as a subject matter expert and mentor to junior team members, providing guidance and support as needed. Participate in IT infrastructure planning, including capacity planning, disaster recovery, and business continuity efforts. Manage IT infrastructure projects, ensuring that they are completed on time, within scope, and within budget. Requirements: MTECH/ BTECH/BE with Cisco, ITIL, Microsoft and AWS certifications Minimum of 5+ years of experience in IT infrastructure engineering, with a focus on Azure, O365, SharePoint, Exchange, and Network technologies. Strong knowledge of Azure infrastructure services, including Azure Active Directory, Azure Virtual Machines, Azure Storage, and Azure Networking. Expertise in Microsoft O365 administration, including SharePoint Online, Exchange Online, and Teams. Strong understanding of networking technologies, including TCP/IP, DNS, DHCP, firewalls, and VPNs. Experience with cloud hosting services, such as AWS, Google, Azure etc. Hands on experience working in networking topology and configurations Proficiency in well-known networking stacks like Cisco, Meraki, Ubiquity etc. Knowledge of Meraki Cloud network devices, SDWAN, SDN etc. Linux, AWS, SDNs like(OpenVPN), VLAN, Project Planning, Working with 3rd Party Vendors, LDAP, Active Directory, Cisco Any Connect Certification in Cisco Stack or similar competing technologies. Experience in Mac, Windows, Linux, AWS, MS Azure, O365, SharePoint Familiarity with IT security best practices, including securing cloud-based environments. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Strong project management skills, with experience managing multiple projects simultaneously. Experience with ITIL or other IT service management frameworks. Familiarity with scripting languages, such as PowerShell or Python. We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. If there is a match between your experiences/skills and the Company's needs, we will contact you directly. Netradyne is an equal-opportunity employer. Applicants only - Recruiting agencies do not contact. Recruitment Fraud Alert! There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’. Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website. Show more Show less

About ZainCash: ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA's Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq. Job summary: The Temenos Core Banking System Manager is responsible for overseeing the end-to-end management, configuration, maintenance, and strategic development of the Temenos T24 (Transact) core banking platform. This role ensures optimal system performance, secure operations, and alignment with evolving business needs, while leading a team of application specialists and collaborating with vendors and internal stakeholders. Roles: System Management & Maintenance Administer, maintain, and optimize Temenos T24/Transact modules (e.g., AA, Funds Transfer, Payments, CRM, Lending, etc.) Ensure performance tuning, job scheduling (COB), and routine system health checks Manage upgrades, patching, parameter configuration, and release deployments Coordinate with infrastructure and DBA teams on system integration and performance Project Implementation & Support Lead core banking-related projects including new module rollout, version upgrades, and integrations Collaborate with business units to gather requirements and translate them into functional specifications Oversee UAT, SIT, and deployment activities in coordination with QA and DevOps teams Security & Compliance Ensure system configurations meet information security standards (e.g., ISO 27001, PCI DSS) Maintain access control, transaction logging, and system parameter integrity Support internal/external audits and ensure compliance with regulatory requirements Vendor & Stakeholder Management Serve as the primary liaison with Temenos support, local consultants, and third-party vendors Manage SLAs, licensing, incident escalation, and product roadmap discussions Reporting & Monitoring Oversee reporting capabilities using T24 data (via TAFJ, TAFC, or third-party BI tools) Monitor COB execution, transaction processing performance, and user activity Team Leadership Manage a team of core banking system analysts and support staff Conduct training and mentoring sessions for junior team members and business users Requirements Education Bachelor's or Master's degree in Computer Science, Information Systems, or related field Experience Minimum 7-10 years in core banking, with 5+ years on Temenos T24/Transact platform Temenos Knowledge Strong understanding of T24 architecture, COB, AA, OFS, TAFC/TAFJ, interfaces, and IRIS Other Skills Experience in Unix/Linux , jBase , Oracle/SQL , Temenos upgrades/migrations Certifications (Preferred) Temenos Certified Professional, PMP, ITIL, ISO 27001 Skills & Competencies: In-depth knowledge of banking operations and digital channels Excellent analytical and problem-solving skills Strong vendor and project management capabilities Excellent communication and stakeholder engagement Ability to work under pressure and manage multiple priorities Benefits Work Modality: Work is based in Baghdad an home based of the selected candidate Show more Show less

Linux System Administrator (Red hat Linux) Linux System Administrator (Red hat Linux) Location: PAN India Experience: 8 years to 12years Interview Mode: Online Drive Interview Date: 19th June 2025 (Thursday) Interview Time: 4: 00 PM to 6: 00 PM Must Have: Must have hands on experience on Following – Linux LVM OS level Cluster – any cluster experience. Network based OS installation (kickstart). Implementation and maintenance of RedHat Satellite server. OS upgrades and applying security updates (patching). Security Hardening of the Operating Systems. Network Based File Sharing protocols (FTP/NFS/CIFS/SAMBA). File System management. User management. Must have experience on deploying Server builds in virtualized environments (preferably VMware). Must have sound Knowledge of ITIL processes (Incident, Problem and Change Management), preferably ITIL Foundation certified. Should have worked in a Remote Support Environment. Ability to clearly articulate situations / issues to cross-functional teams. Good to Have: RHCE certified. Hands on experience on any of the UNIX flavors - Solaris/HP-UX/AIX/Linux. Knowledge of SAN Storage concepts. 15 years of Full time Education Show more Show less

Requirements Elicitation, Understanding, Analysis, & Management Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). Provide inputs in creating the detailed schedule for the project. Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality. Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly. Communicate regularly with the team about development changes, scheduling, and status. Participate in project review meetings. Tracking and reporting progress for assigned modules Design: Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions. Ensure that LLD design meets business requirements. Submit the LLD design for review. Fix the detailed (LLD) design for the assigned piece(s) for the comments received from team. Development & Support Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Perform peer reviews of code to ensure it meets coding and efficiency standards. Act as the primary reviewer to review the application code created by software engineers to ensure compliance to defined standards. Recommend changes to the code as required. Testing & Debugging Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively. Perform impact analysis for issues assigned to self and software engineers. Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues. Documentation Review technical documentation for the code for accuracy, completeness, and usability. Document and maintain the reviews conducted and the unit test results. Process Management Adhere to the project and support processes. Adhere to best practices and comply with approved policies, procedures, and methodologies, such as the SDLC cycle for different project sizes. Shows responsibility for corporate funds, materials and resources. Ensure adherence to SDLC and audits requirements. Adhere to best practices and comply with approved policies, procedures, and methodologies. Position Summary As a Lead Collaboration Engineer at Guardian Life Insurance, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities for 16,000 users globally. You are Excellent problem solver Strong collaborator with team members and other teams Strong communicator, documenter, and presenter Strong project ownership and execution skills, ensuring timely and quality delivery. Continuous self-learner, subject matter expert for Microsoft 365 You have Bachelor’s degree in computer science, Information Technology, or significant relevant experience 5+ years of experience, preferably in a large financial services enterprise Expert-level experience with Microsoft 365: Administration, Outlook/Exchange Online/Exchange Server, Teams, SharePoint Online/OneDrive, Power Automate, Viva Engage (Yammer), Stream, PowerShell scripting, advanced troubleshooting diagnostics, Copilot, Word, Excel, PowerPoint, OneNote, Visio, Project, Whiteboard, To Do, Planner, Lists, Viva Insights, Power Apps, Loop, Azure. Intermediate-level experience with Proofpoint E-mail Protection or a similar e-mail security service – Administration, Routing, Allow/Block List, Encryption, DLP, Send Securely, Secure Portal, SPF/DKIM/DMARC, delivery troubleshooting, incident response. Knowledge of other complimentary collaboration applications are desired: Zoom, BitTitan MigrationWiz, or ShareGate. Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven ability to manage support and request tickets within SLAs, and drive Microsoft support cases to closure. Knowledge of Project Management using waterfall and agile frameworks. Proven ability to complete projects reliably and with quality. Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, cloud access security brokers (CASB), single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM). Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Nexthink, Amazon AWS, Azure. Microsoft certifications are desired, preferably MS-900, MS-700, MS-721, MS-102 You will Deliver excellent support for Collaboration capabilities to achieve service level agreements. Participation in the team on-call support rotation is required. Design, build, test, and deploy new Collaboration capabilities to achieve strategic goals and key deliverables reliably and with quality. Current goals are focused on Copilot, and Service Improvements. Reporting Relationships As our Collaboration Engineer, you will administratively report to our Delivery Manager/ Head of IT who reports to our Head of Infrastructure IT; and functionally to the Head of Collaboration Technology. Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106866

Job Description #KGS We are recruiting for Assistant Manager / Manager in the Technology M&A team. In this role you would leading small to medium sized engagements (technology due diligence, post-merger integrations, carve outs) and being the day to day support for clients on these engagements. You will work closely alongside Senior Managers/Directors on delivery of multiple projects simultaneously. Your responsibilities will include Due Diligence Analyzing target data to build up a view on the technology of the business including cost, products and systems, and IT contracts Finding risks in Target’s IT environment, remediations and associated costs Condensing the data and explaining findings to other team members, highlighting the impact of technology on the business strategy, operations, and ultimately, deal valuation Developing an understanding of IT benchmark and qualitative information to provide insights to clients to describe a typical IT function Assisting and leading client communications, calls and meetings Contributing content for sections of IT reports/deliverables Integration and Separation Advising clients and managing all client communications on all technology aspects of integration, separation (carve outs) and optimization initiatives (e.g. synergy analysis) including the development of target operating models, understanding the current IT landscape, defining transitional service agreements, developing detailed plans, and supporting the implementation of such plans. Leading the technology workstream in integrations and separations within a larger team of Integration & Separation colleagues to fulfil their workstream objectives Facilitating and leading key client workshops and meetings Identifying, reviewing, or calculating client synergies for IT within a larger team Wider Responsibilities Business development, ensuring high chargeability of the KGS team Project Management, including work allocations, guiding and reviewing quality of work of junior project team members People management, managing the performance of junior staff members through coaching and mentoring Interacting with senior client stakeholders as well as internal stakeholders (KPMG Partners and Directors) Supporting the growth of the team through development of new propositions and initiatives Ensuring engagement management protocols are followed and kept up to date including quality and risk management When you are not working on a project, you will provide support to senior colleagues in a number of different aspects such as preparation of proposal materials, development of propositions Job Requirements Mandatory Skills MBA / Bachelor’s degree in a related field from an accredited college/university preferably with major in Technology 6 to 10 years of experience in M&A IT Integration and Separation / IT strategy / IT due diligence / solution architecture / IT project management Good overall understanding of the following areas with specialist knowledge of at least one Application Support & Maintenance Network & Data Center Operations Management Software Development Life Cycle Service Management Cyber Security End user computing Disaster Recovery/Business Continuity Cloud-based Deployment Models (e.g., Infrastructure-as-a- Service) Software Asset Management/Compliance Infrastructure Optimization (e.g., consolidation, rationalization, cost savings) Service Level Definition and Agreements / IT Scorecard and Metrics Enterprise Resource Planning Technology certifications such as ITIL, AWS, Azure, GCP, TOGAF, COBIT, CISSP, COMPTIA etc. would be a plus Knowledge about enterprise business applications (e.g. ERP, CRM) Experience in assisting with technology assessment/diligence Preferred Skills A good understanding of, or preferably a background in, an M&A environment IT specialization such as: IT strategy, applications, infrastructure, architecture, cyber security Experience in facilitating client meetings, workshops and interviews Project management experience and track record of successful delivery of projects Comfort with ambiguity, fluid consulting situations and a highly pressured environment as characteristic of transactions Ability to work well under pressure, learn quickly and leverage skills in new situations Ability to travel at a moderate level Show more Show less

Infrastructure & Application Management Services Responsibilities: - Proven experience in leading managed services or IT operations in a senior role. - Strong understanding of ITIL processes, service management, and SLAs. - Excellent leadership and team management skills, with experience in driving a high-performance culture. - Strong customer relationship management abilities. - Experience with budgeting, financial management, and profitability metrics. - Excellent communication and negotiation skills. - Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred). - Certifications in ITIL, PMP, or similar frameworks are a plus. - As the Global Head of Managed Services, you will be responsible for overseeing and leading the delivery, performance, and growth of managed services across the business. - You will ensure customer satisfaction, drive operational excellence, and support business development by aligning managed services with the company's strategic goals. - This role requires leadership in managing multiple clients, handling SLAs, and delivering cost-effective IT solutions that meet client needs. Show more Show less

Requirements Description and Requirements To be successful, this person must possess a strong understanding of the wide array of AppSec and InfoSec tools, protocols, and best practices applicable to application platforms, including their infrastructure. This person must have experience maintaining team documentation, leading meetings, escalating issues, and driving teams to deliver work. The ideal person will have a minimum of 5+ years of experience in software engineering, cybersecurity, and/or cyber-audit, and will clearly express the following characteristics and competencies: Clearly defining and developing new policies, processes, training documents, and best practices. Collaborating with technical teams to improve observability. Reviewing risk findings, assigning them to fixed teams, and reporting remediation efforts and related challenges. Gathering key information for exception requests, including risk details, action plans, and remediation dependencies. Partnering with security teams to improve data quality in security tools and external reports. Hosting meetings with members of application, security, and leadership teams to communicate updates and changes to security postures. Validating submitted evidence meets requirements to resolve risks and compliance issues. Educating application teams on security subject matter. Additional Job Description Preferred Skills & Experience: Strong verbal communication skills. Must be comfortable speaking in front of audiences including technical teams and senior leaders, including VPs. Strong written communication skills with the ability to produce quality literature and technical documentation. The ability to collaborate with technical teams to define, improve, and document procedures to meet compliance requirements. Diligence in tracking and following up on action items and inquiries across multiple efforts and teams. Strong knowledge in security standards and practices for both on-premises and AWS environments; CCSP, CISSP, or other cloud-focused application security certifications are a big plus. Familiarity with Data Center and AWS infrastructure, including data center network architectures, virtualization, containerization, and AWS products/offerings. Ability to perform analysis and tests to validate findings and remediation claims. A strong knowledge of ITIL operations and agile development practices. Experience working in a DevSecOps culture is a plus. The ability to quickly navigate matrixed environments is a must. Experience in a software engineering, delivery manager, or a project manager role is strongly desired. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. Show more Show less

GF_IT-E406 Senior Business Analyst - IT Transformation - Full Time - Pune, India Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. We are looking for a/an Senior Business Analyst - IT Transformation to join our GF_IT team in India . Your main tasks and responsibilities: Understand and capture business needs through structured workshops, interviews, and data analysis. Build clear and concise requirement specifications that reflect both functional and non-functional requirements. Help evaluate whether existing Sulzer solutions can fulfill business needs or identify any gaps that require new development. Ensure alignment on solution direction across business and IT stakeholders. Support or lead selected initiatives (such as deep dives into process areas). Collaborate closely with Enterprise Architecture, IT Business Partners, solution architects and other IT stakeholders to ensure solution feasibility and strategic alignment. Support in business case elaboration Apply standardized methods for requirements elicitation, documentation, and benefits tracking to help maintain consistency and quality across projects. Help build and roll out templates and tools to drive consistency across teams and initiatives Act as a liaison between business and technical teams, helping to clarify needs, manage competing demands, and align expectations. Facilitate structured discussions to challenge unclear or low-value requirements and prioritize accordingly. To succeed in this role, you will need: Work experience: 7 years Education: Bachelor. Preferred – Science Certifications: Azure Devops , Jira and LeanIX / other Enterprise Architect Tools , ITIL , Software Development (preferred ) Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA. Show more Show less

Role - Service Management (Change, Incident, Problem, CMDB) Years of Experience - 7 to 10 years Location - Pune Service Management (Change, Incident, Problem, CMDB) Intermediate - IT infrastructure setup knowledge Knowledge and experience of Service Management/Operation process and its environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Basic knowledge of Infrastructure Lifecycle and Environments. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Knowledge on Planning & Forecasting. ITIL foundation, ITIL intermediate- Service Design (SD) Planning Extensive knowledge and experience of ITSM Capacity Management process and its application in an ITSM environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Accountabilities Incident management Monitor report and analyze the quality of problem handling including compliance to agreements on individual problems and Design Process and Procedures. Escalate exceptions, Propose mitigations and improvements. Facilitate process improvement plans both customer specific and generic Feedback results to improvement plan owners and action holders Tasks. Manage Problems from start to end for one or more customers. Assign Problem related work to involved Technical teams. Monitoring on compliancy of agreements on individual problems Escalate exceptions to respective roles Act as operational SPOC SME for Problem Management. Maintain and support customer process implementation Provide SLA comment voice over on SLA data. Experience in authoring and production of ITIL documentation and Capacity Related Reports. Knowledge and experience of Agile / Lean / Six sigma methodologies and their application. ITIL Foundation/Expert certificate. Hands on problem management experience based on ITIL framework, including driving root cause analysis, and implementing short- and long-term fixes. Accountable for Problem Management tickets progress in line with Problem Management processes, ensuring current and accurate data and business priorities. Post the incident resolution, work with various internal technical teams to identify the root cause and roll out a corrective action and preventive recommendation. Proactive analysis of Incident trends and identification of potential problems. Show more Show less

Job Description Organizational Context UNDP has been working in India since 1951 in almost all areas of human development. Together with the Government of India and development partners, we have worked towards eradicating poverty, reducing inequalities, strengthening local governance, enhancing community resilience, protecting the environment, supporting policy initiatives and institutional reforms, and accelerating sustainable development for all. With projects and programmes in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to supporting the Government of India’s national development vision and priorities and accelerating the achievement of the SDGs for the people and the planet. UNDP India’s New Country Programme (2023-2027) Builds On Our Prior Work And Aims To Provide An Integrated Approach To Development Solutions In Three Strategic Portfolios Strong, accountable and evidence-led institutions for accelerated achievement of the SDGs. Enhanced economic opportunities and social protection to reduce inequality, with a focus on the marginalized. Climate-smart solutions, sustainable ecosystems and resilient development for reduced vulnerability. South-South cooperation, gender equality and social inclusion are promoted across the pillars. The programme is supported by a framework of renewed partnerships and blended finance solutions, strategic innovation and accelerator labs, and data and digital architecture. You are invited to join a team of future-smart development professionals to support India in achieving the national and globally agreed goals. As part of the UNDP team, your focus will be to work with diverse stakeholders to find country-specific solutions that lead to sustainable development and reach those furthest behind first. Office/Unit/Project Description UN house at 55 Lodhi Estate, New Delhi has an ICT helpdesk team which provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes daily desk support and management of ICT Infrastructure. Within this team, one ICT Assistant is required. S/he will be based at UNDP, New Delhi and shall work under the guidance and supervision of the Head of the ICT Unit (ICT Associate). As this is a full-time position, s/he cannot hold any other job/assignments during this assignment . Job Purpose And Scope Of Work Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Support Assistant promotes a client-oriented approach. Main Purpose The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large Country Office (CO) and UNDP Headquarters (HQ) staff for resolving ICT-related issues. The ICT Support Assistant provide IT Support services to all UN Agencies staff located in UN House in India. Duties And Responsibilities Supports implementation of ICT management systems and strategies, focusing on achievement of the following results : Ensure compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Support with the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services. Contribute to the business processes mapping and implementation of the internal standard operating procedures (SOPs). Provision of inputs to prepare results-oriented ICT workplans. Ensure effective functioning of the (CO) hardware and software packages, focusing on the achievement of the following results: Performance of key technical functions, including changing of hardware electronic components (disks, memory, network wiring, power sources, etc.) and routine repairs. Assistance in the installation of commercial and in-house developed software and related upgrades Assistance in upgrading patch and anti-virus programs on a timely basis. Monitoring of internet traffic, usage and performance on a frequent and regular basis. Support users in backing up and restoring their files, as well as in virus detection, removal and prevention. Organizing Video/Audio/Web Conferences Install, configure and troubleshooting O365 applications. Supports networks administration, focusing on the achievement of the following results Assistance in resolving network related issues and monitor network performance Responds to user queries regarding network access. Assistance in backup and restoration procedures for local drivers. Maintenance of backup logs. Assistance with organization of off-site storage of backups. Managing Cisco Meraki Network Provides administrative support, focusing on the achievement of the following results: Maintenance of an up-to-date inventory of software and hardware. Maintenance of a library of ICT related reference materials. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. Extraction of data from various sources. Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. Provision of ICT support to key events. Facilitates Knowledge Building, Digital Literacy, And User Training Conduct training and orientation sessions for staff on digital tools and responsible ICT practices. Develop and maintain user guides, FAQs, and internal knowledge resources to support self-service. Provide one-on-one coaching to staff, promoting digital inclusion and the effective use of collaborative tools such as SharePoint, Teams, and OneDrive. Contribute to the digital knowledge management efforts, including organizing shared drives and supporting internal information-sharing platforms. Participation and assistance in the organization of training for the CO staff on ICT issues. Sound contributions to knowledge networks and communities of practice. Supports Digital Transformation, Innovation, And Automation Support the rollout and adoption of innovative digital platforms and services aligned with UNDP’s global digital strategy. Assist in automating routine business processes using tools like Microsoft Power Apps, Power Automate, Power BI and SharePoint workflows. Participate in the testing and localization of global digital systems and tools to improve programme and operational efficiency. Contribute ideas to improve digital workflows, enhance staff engagement with technology, and foster a culture of innovation. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization Institutional Arrangement [1] This will be a shared position through Common Services Account (CSA) of all UN Agencies located in the UN House and will report to UNDP’s Head of ICT. Reporting To: Head of ICT Support Unit (ICT Associate), UNDP India Reportees to this position (if applicable ): N/A [1] NPSA holders hired under a National implementation modality, remain under the administrative supervision of UNDP, even if daily supervision is ensured by the national counterpart. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic Area Name Definition Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customers service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client’s upcoming needs and concerns. Information Management & Technology Network, Communication and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. Information Management & Technology IT Research and Development Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar isdesirable Min. Education Requirements Secondary education is required. Or A university degree in Information Technology/Computer Science or equivalent field will be given due consideration, but it is not a requirement. Min. Years Of Relevant Work Experience Minimum of 5 years (with secondary education) or 2 years (with bachelor’s degree) of relevant experience in Information Technology/Computer Science. Required Skills Experience in office365 applications including SharePoint & Microsoft Power platform. Experience in organizing online web conferences e.g. Zoom, MS Teams, Cisco Webex etc. Experience in supporting application development on .net technology. Desired skills in addition to the competencies covered in the Competencies section Exposure to Power Apps, Power Automate & Power BI Exposure to app development on .net Experience of working with international organizations including the UN Required Language(s) Fluency in English and Hindi is required. Professional Certificates N.A. Remuneration starting at INR 8,89,418.16 (Annual) / INR 74,118.18 (Monthly) as per the scale depending on qualifications and experience. The remuneration is excluding 8.33% pension amount paid over and above the salary Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert. Show more Show less

Hands-on experience in networking, routing, and switching technologies of 3 to 4 years. Thorough knowledge of Networking, OSI Layers Thorough knowledge of Network security concepts, secure network design/deployments Hands-on experience with working on Firewall, IPS, Security management, Routers, and Switches Good understanding of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP), Routing Protocols, IP addressing and subnetting, VLANs Experience with firewalls, internet VPNs, remote implementation, troubleshooting, and problem resolution. Familiarity with server management and monitoring tools. CCNA or CCNP certifications is a plus. Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management. Experience in using ticketing tools such as service now, remedy will be an added advantage. Excellent written and verbal communication skills. Show more Show less

Job Purpose As a key member of the support team, the Application Support Engineer is responsible for ensuring the stability and availability of critical applications. This role involves monitoring, troubleshooting, and resolving application issues, adhering to defined SLAs and processes. Desired Skills And Experience Experience in an application support or technical support role with strong troubleshooting, problem-solving, and analytical skills. Ability to work independently and effectively and to thrive in a fast-paced, high-pressure environment. Experience in either C# or Java preferred, to support effective troubleshooting and understanding of application code Knowledge of various operating systems (Windows, Linux, macOS) and familiarity with software applications and tools used in the industry. Proficiency in programming languages such as Python, and scripting languages like Bash or PowerShell. Experience with database systems such as MySQL, Oracle, SQL Server, and the ability to write and optimize SQL queries. Understanding of network protocols, configurations, and troubleshooting network-related issues. Skills in managing and configuring servers, including web servers (Apache, Nginx) and application servers (Desirable) Familiarity with ITIL incident management processes. Familiarity with monitoring and logging tools like Nagios, Splunk, or ELK stack to track application performance and issues. Knowledge of version control systems like Git to manage code changes and collaborate with development teams. (Desirable) Experience with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing applications. (Desirable) Experience in Fixed Income Markets or financial applications support is preferred Strong attention to detail and ability to follow processes. Ability to adapt to changing priorities and client needs with good verbal and written communication skills. Key Responsibilities Provide L1/L2 technical support for applications Monitor application performance and system health, proactively identifying potential issues. Investigate, diagnose, and resolve application incidents and service requests within agreed SLAs. Escalate complex or unresolved issues to the Service Manager or relevant senior teams. Document all support activities, including incident details, troubleshooting steps, and resolutions. Participate in shift handovers and knowledge sharing. Perform routine maintenance tasks to ensure optimal application performance. Collaborate with other support teams to ensure seamless issue resolution. Develop and maintain technical documentation and knowledge base articles. Assist in the implementation of new applications and updates. Provide training and support to junior team members. Show more Show less

Job Purpose As a key member of the support team, the Application Support Engineer is responsible for ensuring the stability and availability of critical applications. This role involves monitoring, troubleshooting, and resolving application issues, adhering to defined SLAs and processes. Desired Skills And Experience Experience in an application support or technical support role with strong troubleshooting, problem-solving, and analytical skills. Ability to work independently and effectively and to thrive in a fast-paced, high-pressure environment. Experience in either C# or Java preferred, to support effective troubleshooting and understanding of application code Knowledge of various operating systems (Windows, Linux, macOS) and familiarity with software applications and tools used in the industry. Proficiency in programming languages such as Python, and scripting languages like Bash or PowerShell. Experience with database systems such as MySQL, Oracle, SQL Server, and the ability to write and optimize SQL queries. Understanding of network protocols, configurations, and troubleshooting network-related issues. Skills in managing and configuring servers, including web servers (Apache, Nginx) and application servers (Desirable) Familiarity with ITIL incident management processes. Familiarity with monitoring and logging tools like Nagios, Splunk, or ELK stack to track application performance and issues. Knowledge of version control systems like Git to manage code changes and collaborate with development teams. (Desirable) Experience with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing applications. (Desirable) Experience in Fixed Income Markets or financial applications support is preferred Strong attention to detail and ability to follow processes. Ability to adapt to changing priorities and client needs with good verbal and written communication skills. Key Responsibilities Provide L1/L2 technical support for applications Monitor application performance and system health, proactively identifying potential issues. Investigate, diagnose, and resolve application incidents and service requests within agreed SLAs. Escalate complex or unresolved issues to the Service Manager or relevant senior teams. Document all support activities, including incident details, troubleshooting steps, and resolutions. Participate in shift handovers and knowledge sharing. Perform routine maintenance tasks to ensure optimal application performance. Collaborate with other support teams to ensure seamless issue resolution. Develop and maintain technical documentation and knowledge base articles. Assist in the implementation of new applications and updates. Provide training and support to junior team members. Show more Show less

Job Summary We are seeking a seasoned professional to manage and enhance the operations of the Saviynt platform. The ideal candidate will bring strong technical expertise leadership capabilities and a proactive approach to platform stability process improvement and stakeholder engagement. Responsibilities Key Responsibilities Platform Monitoring & Maintenance Oversee the health and performance of the Saviynt Platform including Saviynt Connect Portal and Connectors. Monitor JML (Joiner-Mover-Leaver) processes aggregation tasks and access requests. Hands on with SOD workflows tasks rules forms custom object access reviews and updates of JML configurations access requests and certification workflows. Guide the team to implement best practices for Access Management & RBAC. Play a key role in identifying areas for implementing Automations. Enhancements & Troubleshooting Implement minor enhancements and workflow changes as needed. Coordinate with the Saviynt product team for resolution of critical issues. Documentation & Compliance Maintain up-to-date SOPs runbooks and procedural documentation. Ensure timely patching of the Saviynt platform and its components. Support DR (Disaster Recovery) testing. Integration & Performance Management Manage and resolve integration issues with systems such as Active Directory and ServiceNow and any custom integrations. Periodically tune performance parameters to ensure optimal system efficiency. Operational Oversight Share service health status report to customer on daily basis validate logs and verify backups. Provide Weekly/monthly reports on incidents changes service requests and problem tickets. Attend Weekly/monthly review calls tracking actions and work towards closure. Process & Stakeholder Engagement Identify process gaps and propose remediation aligned with product and security standards. Present changes in CAB meetings participate in major incident bridges and engage with customers for requirement gathering and escalation handling. Additional Skills Strong understanding of ITIL processes. Working knowledge of NetIQ IDM is a plus. Proficiency in Microsoft Office Suite for documentation and presentations. Excellent communication skills to liaise effectively between internal teams and customers. Basic knowledge on scripting using PowerShell AD & Exchange commands. Knowledge on Active Directory Entra AD Entra AD connect for synchronization

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview The Enterprise Risk and Finance Application Production Support (ERF APS) team provides technology solutions to support the Chief Risk Officer and Enterprise Capital Management Organizations. The Risk technology teams calculates various risk metrics including Credit, Market and Liquidity Risk for the various LOBs within the bank, supports the Risk business to generate actionable insights and ensure that we stay within our Risk Limits. It also enables reporting of the data to various regulators and supports key regulatory mandates including Enterprise Stress Test runs. The technology teams also support functions that manages the Bank’s capital and invests capital on behalf of the enterprise, manage earnings, liquidity, and funding. It also supports the business which oversee mortgage servicing rights, pricing, hedging, trading, and delivery of mortgage products. Job Description The role is for a Production Support team supporting the Counterparty Credit Risk (CCR) Suite Applications. The key services provided by the support team is batch/Customer queries support. The individual will be hands on with day-to-day operations and be required to have a strong technical and business background. CCR comprising of Credit Studio / Sparck, Jade (Deal Approval), Report Engine, HFAD etc which calculate the Counterparty Credit Risk, potential exposure, Counterparty Portfolio etc. requirements for the positions held by various clients and generates reports which are used to raise regulatory reporting (IMM). This reporting ensures Bank stays compliant with various Federal as well as Regional regulatory requirements like CCAR and Stress Test. Typical activities of the production support and management include but are not limited to application and batch monitoring and health check to assure system availability and stable performance, production incident management, trouble-shooting application performance issues. In carrying out the production duties, associate needs to follow the bank’s production processes and guidelines, document technical details both for the benefit of team knowledge sharing and for production audit requirements. Responsibilities Ability to keep schedule, make tight deadlines, work timely and independently. The expectation is that this person will require day to day operations keeping the system healthy Manage and create reports on user calls, batch issues and status, escalate when items are not addressed (this is a critical day to day task) Assist with report to support monthly metric reporting. Coordinate and perform Disaster Recovery test. Assist with gathering of sox/audit evidence. Ability to prioritize and engage management in situations when prioritization is a challenge. Develop a deep understanding of the business needs and strategic directions. Provide subject matter expertise for support of risk applications. Investigation of root cause analysis and corrective action. Work closely with Business Partners and Development team Lead from front in order manage production outage (Incident / Problem Management) and ensure proper communications are sent out in time. Understand the basic functionality of CCR Business and its dependent upstream requirements. Ensure that the business queries are answered and resolved within defined SLA. Ensure that the daily batches are running well and are completed within defined SLA's. Automate the Manual work as and when required. Improve the efficiency of environment by re-engineering the process to remove redundancies. Build good relationship with Business users, Dev partners and other support teams. Work on additional projects for improving production efficiency as well as reducing risk. Requirements Education : BE/ B. Tech/ M. Tech/ MCA Experience Range : 5 to 7 years Foundational Skills Unix, Sybase, Shell scripts, Autosys and SQL General financial instruments knowledge (equities, fixed income, options, swaps, futures, foreign exchange) in capital markets area. Hands on experience in UNIX and shell scripting. Hands on experience in Database (Oracle OR SQL Server OR Sybase) Experience in Job scheduling tools like Autosys Experience in Monitoring tools Dynatrace Aware of ITIL concepts like Incident and Problem Management. Team Management experience Desired Skills : Python, Work Timings : Rotational Shift 6.30 AM – 3.30 PM IST; 10.30 AM – 07.30 PM IST; Job Location : Chennai Show more Show less