Experience: 1-3 Years Shift: US Shift Job Summary: The L1 Service Desk Engineer is the first point of contact for IT support within the organization, responsible for providing efficient and courteous technical assistance. The role involves handling initial support requests, troubleshooting technical issues, resolving basic IT incidents, and escalating complex problems to higher support levels. Key Responsibilities: 1. Technical Support: o Respond to incoming service desk calls, emails, and tickets in a timely manner. o Provide first-level support by troubleshooting and resolving hardware, software, and network-related issues. 2. Incident Management: o Identify, prioritize, and manage incidents according to defined Service Level Agreements (SLAs). o Escalate complex issues to higher support levels when necessary, ensuring proper handoff with clear documentation. o Track and follow up on outstanding incidents, maintaining communication with end-users. 3. User Assistance: o Guide end-users through basic technical steps to resolve common issues. o Provide password resets, account unlocks, and basic user account management. o Educate users on best practices for security, software usage, and IT policies. 4. Systems Monitoring and Maintenance: o Monitor system alerts and notifications, acting on any critical issues or outages. o Perform routine maintenance tasks such as software updates and system checks. o Report recurring issues to Level 2 support or management for further investigation. Qualifications: • Education: Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience). • Certifications: ITIL Foundation, CompTIA A+, or Microsoft certifications are a plus. • Experience: 1+ years of experience in a help desk or technical support role. Skills and Competencies: • Technical Skills: Basic knowledge of Windows OS, Microsoft Office Suite, network basics, and troubleshooting hardware/software issues. • Communication Skills: Strong verbal and written communication skills, with a customer-oriented approach. • Problem-Solving: Ability to analyze and troubleshoot basic IT issues. • Time Management: Ability to handle multiple requests and prioritize tasks efficiently. • Teamwork: Strong interpersonal skills, with the ability to collaborate effectively with other team members. Show more Show less

HCLTech is Hiring for Project Manager role. Interview Location: HCL Tech, ITPL Aviator Building, 8th floor, Whitefield Main Rd, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066 Contact Person: Yanosh /Samrin Shift-US Interview time- 10.30 AM - 4.00 PM Professional certifications: Preferred : ITIL V4 Foundations or equivalent. Mandatory : Prince2 Practitioner, PMP or equivalent Please carry: 2 Updated Resume 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic device) Experience : 5+ Years Role : Project Manager Location : Bangalore, Noida Shift : US Shift Job role summary: As project lead you are responsible for the end-to-end project management, serving as primary executive point of contact and ensuring that the customer is satisfied with the quality and timely delivery of the project. You define and manage deliverables to plan goals for financial performance and you are able to manage complex changes. The project lead engages and presents in the final stage before contract signature where needed. While leading the project you are able to coach and mentor individual project managers and larger groups to drive success. Role & responsibilities: Providing executive governance of complex Transition and/or Transformation programs from development to implementation to include oversight of multiple (global) work groups. Matrix manages all project resources to ensure successful project completion across Serves as a primary executive point of contact to customers. Ensure all processes are documented, communicated and ensure they work efficientely for the project. Oversee all Transition and Transformation planning, execution, reporting and related escalation management. Define and manage deliverables to plan client's goals for financial performance. Develop and manage deliverables to plan vs actual. When applicable, leads and/or participates in organizational initiatives. Communicates and translates functional/operational goals into team goals. Recommend solutions and manage complex changes. Departmental initiative development and leader. Ability to coach and mentor individual project managers and larger groups. Engage and present in final stage before contract signature. Project Financial Management Skills, knowledge and abilities: Communication: Strong and proactive communication skills, both verbal and written. Customer: Primary customer interface, direct interaction with the customer. Engaging presence with the customer. Organization: Strong in time management and setting priorities. Analytical: Data validation for projects and project requests, project reporting. Interpersonal: Ability to coach/mentor project managers and larger groups, result oriented, learning on the fly. Tools: MS Office knowledge (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, Webex. Systems: Project management systems for project management and time management, internal client systems. Professional certifications: Preferred : ITIL V4 Foundations or equivalent. Mandatory : Prince2 Practitioner, PMP or equivalent Show more Show less

Job Title: D365 CE - Platform Support Consultant Job Location: Hyderabad, India Shifts : Rotational Shifts Worksite: Onsite (100%) About WCT: WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment). Job Summary: We are looking for a skilled D365 CE Support Consultant with strong hands-on experience in the platform layer of Dynamics 365 Customer Engagement. This role focuses on resolving incidents, handling change requests, and supporting platform-level issues such as workflows, plugins, integrations, Power Automate, and performance optimization within an enterprise-grade support environment. Key Responsibilities: Provide L2/L3 support for Dynamics 365 CE (Sales, Service, Marketing, etc.) platform issues. Troubleshoot and resolve incidents related to: Business Rules, Web Resources Integration issues (REST API, Azure Logic Apps, etc.) Analyze and resolve system performance issues, data sync problems, and customization defects. Participate in change requests , enhancements, and deployment validation. Work closely with business analysts and functional teams to understand the issue and deliver fixes. Monitor and resolve integration errors (e.g., with Azure, Outlook, SharePoint, etc.). Ensure incident SLAs are met and proper documentation is maintained. Raise and follow up on support tickets with Microsoft if required. Required Skills: 3 to 9 years of experience in D365 CE (CRM) support or development. Strong understanding of Power Platform , Dataverse, and Dynamics 365 architecture. Experience in creating/debugging Plugins , Custom Workflows (C#), JavaScript, and Power Automate. Hands-on experience with Azure services used in integration (Service Bus, Logic Apps, etc.). Familiarity with DevOps , CI/CD processes, and ALM tools for Dynamics. Strong analytical, communication, and coordination skills. Good to Have: Microsoft certifications: PL-200 , MB-910 , or MB-600 Knowledge of Field Service , Omnichannel , or Customer Insights modules Experience with Power BI reporting integration Exposure to working in ITIL-based support models Show more Show less

Job Title: D365 CE - Support Consultant Job Location: Hyderabad, India Shifts: Rotational Shifts Worksite: Onsite (100%) About WCT: WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment). Job Summary: We are seeking a detail-oriented and proactive D365 CE Application Support Consultant to support day-to-day business operations, incident management, and enhancement requests across Dynamics 365 CE modules like Sales, Customer Service, Marketing, and related applications. This role will focus on functional issue resolution , user support , and system configuration to ensure smooth business operations. Key Responsibilities: Act as L2/L3 support for functional and application-related issues in Dynamics 365 CE. Provide application support for modules like Sales , Customer Service , Marketing , or Field Service . Troubleshoot business process issues and resolve functional tickets raised by end-users. Analyze and support configuration changes (e.g., forms, views, dashboards, security roles, business rules). Assist in UAT , release validation , and documentation of fixes or enhancements. Coordinate with technical team (Platform/Dev) to debug and resolve deeper system issues. Conduct training sessions or create user guides for new features or process changes. Communicate with stakeholders, business analysts, and end users to capture functional requirements. Support data-related tasks such as cleansing, imports, and updates using out-of-the-box tools. Required Skills: 3 to 9 years of hands-on experience with Dynamics 365 CE functional support . Strong understanding of CE modules (Sales, Service, etc.) and business processes. Familiarity with configuring forms, views, dashboards , security roles , queues , etc. Ability to debug issues by reviewing audit history, workflows, business rules, and Power Automate flows. Basic understanding of Power Platform and its integration with Dynamics CE. Good communication skills to coordinate with business teams and technical staff. Preferred Skills (Good to Have): Microsoft certification: PL-200 , MB-910 , MB-210 , or similar. Exposure to Azure DevOps , work item tracking, and release pipelines. Experience working in an ITIL framework for support ticket management. Familiarity with Power BI , Excel templates , or reporting tools for CE. Show more Show less

Role: Senior Network Engineer - Tier 4 Work mode: Hybrid Job Summary: We are seeking a highly skilled and experienced Senior Network Engineer (Tier 4) with deep expertise in Juniper routing and switching , Fortinet firewall configuration and management , and enterprise network architecture . This role is critical in designing, implementing, and supporting complex network infrastructures for large-scale enterprise environments. Key Responsibilities: Lead the design, deployment, and optimization of enterprise network solutions using Juniper and Fortinet technologies. Serve as the highest-level escalation point for complex network issues (Tier 4 support). Architect and implement secure, scalable, and resilient network infrastructures. Configure and manage Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer). Design and maintain Juniper-based routing and switching environments (MX, EX, QFX series). Collaborate with cross-functional teams to align network strategies with business goals. Conduct network assessments, performance tuning, and capacity planning. Develop and maintain detailed network documentation, diagrams, and SOPs. Mentor junior engineers and provide technical leadership across projects. Stay current with emerging technologies and recommend improvements. Required Qualifications: Certifications: JNCIA-Junos (Juniper Networks Certified Associate) NSE 4 (Fortinet Network Security Expert Level 4) Technical Expertise: Advanced knowledge of Juniper routing and switching (OSPF, BGP, MPLS, VXLAN, EVPN). Expert-level experience with Fortinet firewall configuration, policies, VPNs, and UTM features. Strong understanding of enterprise network design principles and best practices. Proficiency in network monitoring, troubleshooting, and performance analysis tools. Familiarity with automation and scripting (Python, Ansible) is a plus. Experience: 8+ years of hands-on experience in network engineering roles. Proven track record in designing and supporting large-scale enterprise networks. Experience in high-availability and disaster recovery network planning. Preferred Skills: Additional Juniper certifications (e.g., JNCIS, JNCIP, JNCIE). Experience with SD-WAN, cloud networking (AWS, Azure), and NAC solutions. Knowledge of ITIL processes and change management. Show more Show less

SAP Materials Management (MM) 10-20 years Hyderabad Shift timings: 5:30pm to 2:30AM Immediate Joiners What's this role about? 7 to 12 years of SAP ECC and S/4 HANA experience in implementation, support and rollout projects Deep understanding of Business Process Knowledge Understanding of project implementation methodologies ITIL processes Design Implement and Support the SAP solution Work on support engagement and manage priority based tickets knowledge of SLAs and playing vital role in identifying RCA Contribute to competency and Coordinate with technical team on custom objects Interacting with customers understanding the requirements proposing solutions methodology etc., Here's how you'll contribute: Materials Management Consultant at Zensar take end-to-end ownership of projects and provide valuable expertise Well acquainted with ASAP and involved in various stages of project implementation like project preparation, business blue print, realization/configuration, testing, end user training, go-live and production support. You’ll do this by: Managing and owning all aspects of technical development and delivery Requirement Gathering and Understanding requirements Should be an individual Contributor and played client facing lead role SAP S/4 HANA Certification and Domain experience will be preferable Estimating efforts, identifying risks, and providing technical support whenever needed Demonstrating the ability to multitask and re-prioritizing responsibilities based on dynamic requirements A highly motivated natural team player with stupendous communication, interpersonal and analytical skills. Skilled in delivering in a goal oriented, target driven work environment. Skills required to contribute: Knowledge on the Shipping, Packing. Experience in Idocs and Batch jobs ,Outbound and Inbound Inventory Management (GR,GI,TP,STO). Experience in working on SAP mobility solutions Purchase Requisition, Purchase, orders, Scheduling agreements, STO Delivery, Delivery Note, Reference documents. GR-MatDoc, GR-OD, GR-PO, GR-Others, GR-STO, Reversals GI-OD, GI-PO, GI-MatDoc, GI-Reservations, GI-Others, GI-STO, Reversals Label Output Types, Label Print, Label Re-print, Label Format Experience in S/4HANA Materials Management & Procurement & Logistic Execution Barcode scanning Physical Inventory, Physical count, Cycle Count Batch management, Class and Characteristics Stock Overview Transfer Posting - Material to Material, Plant to Plant, Sloc to Sloc, IM Serialized and Non-Serialize material Consignment stock and Delivery Cross Dock Delivery User Status management Corporate business knowledge/understanding of material management, procurement, , inventory process - beyond technical implementation experience Working experience with inbound/outbound/Manufacturing staging. In-depth experience of P2P functional module and thorough understanding of cross functional applications, integrating other modules like, FI, LE MM, with SD. Expertise in configuring Pricing Procedures in Procure to Pay according to business needs Configuration experience in Special business processes like Third-party, Intercompany purchase, External Services, Sub-Contracting & Consignment process. Excellent knowledge of MM concepts like customer and product hierarchy, variant configuration, pricing, partner determination, material determination, material listing and exclusions, text determination, availability check, output types, product allocation, output determination, rebate processing, P2P (Procure to Pay) . Able to manage the requirements and config regarding requisitions, purchase orders, RFQ’s, Agreements, invoice management. Release Procedure for the Purchase documents with Workflow knowledge Experience in Unit Testing, , Integration Testing, User Acceptance Testing (UAT). Worked on Developing/Executing test scenarios and test cases. Hands on experience in Unit Testing, Integration Testing and Quality Assurance, error and bug track using HP Quality Center or any other testing tool. Regression Testing and User Acceptance Testing for verifying the functionality of the P2P transactions Expert in SAP that includes Implementation, Customization, Configuration, Upgrade, Integration, Testing and Support of SAP MM with interfacing in areas of SD, PP and FI/CO modules Experienced in configuration and set-up of the MM module through IMG and supporting day to day MM module issues, providing enhancements and translating them into system configuration requirements. Expertise in master data, basic functions, account determination, taxes, Purchase documents, logistics . Setting up Vendor /BP master data and material master data, identifying GAP's with the existing process and the new to be process. Worked on Business Requirements and Blue Printing of the process Able to manage the requirements and config regarding requisitions, purchase orders, RFQ’s, Agreements, invoice management Experience in handling master data for materials, service master, BOM’s Conversant with SAP Transactions, Programs, Tables, Function modules, Reports etc. Have good experience in writing Functional specifications for custom developments (RICEFW) and have worked closely with ABAP developer in BADI Enhancements for the custom requirements. Experience in working with various tools for issue recording and tracking; Change request management, Testing tools, 3rd party systems integration etc. Ability and desire to adapt to a fast-paced environment with changing customer needs, technology requirements and strategic direction with ease. Status reporting to project manager on the deliverables, risks, issues, actions etc. Experience in working on Global Delivery projects for International Clients preferred. Worked on the issues related to Vendor/BP Master Records and Condition Records. Developed and executed Test Scripts, recorded Test results Designed and provided completed templates for Customer /BP Master, Pricing Master, and Open sales Order data migration from Legacy system to the Core SAP system. Created various vendor creation, material availability, procure to pay, delivery, shipping, shipping costs, and invoice, etc. Configured material classification, characteristics and classes; this enabled grouping together of certain materials according to a predefined criterion. Worked on Developing/Executing test scenarios and test cases. Hands on experience in Unit Testing, Integration Testing and Quality Assurance Configuration expertise in the areas of Organizational Structures, Master data Order Management, Pricing, Output determination, Business Rule Frame work (BRF+) , EDI, Inter Company Business Process, Returns Processing, Inventory, MRP Worked on Configurable Materials, Bill of Materials, Configuration Profiles, Classifications, Pricing, Inventory Sourcing, Inventory processes using Batch management. Successfully handled all the complex scenarios in Pricing, Account Determination and Partner Determination Resolved issues with the Client in existing business processes and issues that required configuration changes Generated the reports as per the requirement of the client in MM module. Imparted extensive training to the End Users Provided post go-live support and generated daily status report Understanding of middleware applications and Configurations (Eg: XI, CIF, RFC Connections, IDOC). Show more Show less

I Role Summary (a) Title: Manager- Banknet (b) Business/Function: Network & Communications (c) Band / Designation: Manager (d) Location: Mumbai (e) Reports to: AVP (f) Team: Network - Operations (g) Summary: 1) The candidate will be supporting the Production Network of INFINET and also steering the Projects. 2) Review Network Performance periodically and plan for corrections. 3) Escalation point for all P1 level of issues II Additional Information (a) Responsibilities: 1) Responsible for the architecture, design, implementation and support of large enterprise WAN & LAN networks. 2) Over-view of day-to-day NOC operations and ensure seamless operations. 3) Provide continual improvement in Network by having adequate checks and balances. 4) Adoption of industry best practices and develop process and procedures and guide team to adhere. 5) Need to monitor & drive teams performance. 6) Impart trainings to team on new Solutions and Technologies. 7) Strategic ideas implementation for the betterment of the services 8) Manage Projects and ensure delivery at its best within the committed timelines. 9) Work with OEMs, Network Providers and System Integrators for identifying best of breed solutions. 10) Responsible for vendor evaluations, selection and proof of concept analysis. 11) Responsible for budgeting and forecasting for all network and seucurity infrastructure services. 12) Provide assistance to team in preparation of RFP / RFQ and maintain documentation. 13) Responsible for managing large teams. III Requirements (a) Education: B.E/ B.Tech, M.Tech/MCA (Computer/IT)/B.Sc (Computers) (b) Experience: 1) 10 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory 2) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory. 3) Strong experience in Software Defined Network (SDN) - Mandatory 4) Strong experience in SD-WAN. - Mandatory 5) Minimum 5 years' Experience in people Management. - Mandatory 6) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory 7) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 8) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory 9) Experience in vendor evaluation, negotiation and Management - Mandatory 10) Well versed with new age technologies and trends to integrate with existing systems - Mandatory 11) Must have handled a team size of minimum 10 members. - Mandatory (c) Certifications: 1) CCNP - Mandatory 2) CCIE - Desirable 3) ITIL Foundation / ITIL Managing Professional (MP) / PMP - Desirable (d) Knowledge: 1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory 2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory 3) Knowledge in Technical Bid evaluation and processing - Mandatory 4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory 5) Excellent interpersonal, communication and presentation skills - Mandatory 6) Knowledge in VC Managements and its protocols - Desirable 7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desirable 8) Knowledge on Project Management - Desirable (e) Skills and Competencies: 1) Strong understanding of Enterprise Network, system and application-level Security issues. - Mandatory 2) Routing and Switching - Mandatory 2) MPLS, SD-WAN, SDN Technology - Mandatory 3) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory 4) Good understanding and skills in Network Traffic Engineering and Analysis - Mandatory 5) Superior leadership skills - Mandatory 6) Good Presentation skills - Mandatory Show more Show less

Team Member – Incident, Problem, Change & Release Management. Responsibilities: • Participate in shift-based operations to provide 24x7 support. • Own the Incident Management process and enforce adherence to protocols. • Respond to reported problems/incidents, initiate incident process, and coordinate with app teams to identify root cause. • Assess business impact and urgency with relevant teams to define Priority and Severity levels. • Log and track incidents/resolutions for trend analysis. • Lead and coordinate problem triaging via MS Teams or Zoom (chat/bridge calls). • Handle communication for P1/P2 Incidents with IT and Business Leaders. • Coordinate deployment/release activities between onsite and offshore teams. • Maintain strong collaboration with Release Managers, DevOps, and app teams. • Participate in cross-trainings and process documentation. • Create/update SOPs or wiki pages. • Join daily scrums with delivery teams for triage updates. Requirements: • 4 Plus years of experience with ITSM processes. • Strong knowledge of Incident and Problem Management. • Understanding of Change and Release Management processes. • Willingness to work in rotational shifts. • Excellent communication, documentation, and coordination skills. • Self-motivated and team-oriented. Preferred Skills: • Experience with ServiceNow, Azure DevOps, and MS Office tools. • Familiarity with ITIL frameworks. • Exposure to global clients, especially Banking/Auditing domains. • Tools: MS Visio, Zoom, Skype. Certifications (Preferred): • ITIL V3/V4 Foundation • Intermediate ITIL certifications (Change/Release Management) ________________________________________ Show more Show less

About BlitzenX: At BlitzenX, we empower businesses by leveraging cutting-edge technology to drive transformation, innovation, and operational efficiency. Joining our Managed Services team offers an opportunity to collaborate across diverse teams, helping clients implement, optimize, and maintain enterprise solutions that enhance business performance. Role Overview: As a Senior Quality Analyst within our Guidewire Application Evolution Services team , you will support our clients in maximizing the value of their Guidewire investments. You will play a pivotal role in managing and transforming their insurance solutions, including PolicyCenter, BillingCenter, ClaimCenter, and Guidewire Analytics. You will contribute to BlitzenX's commitment to delivering seamless operations, enabling organizations to capitalize on technology advancements, streamline processes, and achieve long-term business success. Responsibilities Collaborate with cross-functional teams to address complex business challenges from strategy to execution. Design and execute manual and automated test plans, test scripts, and cases based on project objectives. Conduct system, integration, functional, data validation, and user acceptance testing. Identify areas for improvement and proactively contribute to enhancing processes and solutions. Leverage test automation tools to streamline test cycles, ensuring quality and efficiency. Analyze application logs, troubleshoot issues, and validate test scenarios for Guidewire applications. Validate XML and JSON payloads from integration message queues within Guidewire modules. Work closely with business and IT stakeholders to create robust end-to-end test scenarios. Key Skills & Expertise Guidewire Expertise: Hands-on experience in QA testing for Guidewire applications, including PolicyCenter, BillingCenter, and ClaimCenter. Technical Proficiency: Strong knowledge of SOAP UI, XML coding, JSON validation, and SQL. Test Automation: Proficient in automation tools like JIRA, Rally, Client-QC, VSTS, or TFS. Functional Knowledge: Experience in validating custom configurations such as pay plans, delinquency flows, rating, roles, permissions, and integration testing. Problem-Solving: Strategic thinking to address technical and business challenges with actionable solutions. Qualifications Bachelor's degree and 7+ years of experience in QA testing and Application Managed Services. Proven expertise in managing Guidewire projects and functional lead roles, with a focus on achieving on-time, on-budget delivery. Extensive experience with OOTB Guidewire functionality and client customizations for P&C insurance companies. Familiarity with ITIL processes, SLA tracking, and contracting. Preferred Technologies Guidewire Suite: PolicyCenter, BillingCenter, ClaimCenter, Datahub, Forms, Contact Manager Languages and Frameworks: GOSU, Guidewire Event & Rules Framework Test Automation Tools: SOAP UI, XML, JSON Why Join BlitzenX? At BlitzenX, we are purpose-driven and value-led in everything we do. Our global leadership framework provides employees with a clear roadmap to build skills, grow their careers, and thrive in a dynamic, evolving industry. We embrace a hybrid work model, offering flexibility with in-person, remote, and hybrid working options. BlitzenX is proud to be an equal opportunity employer committed to fostering an inclusive environment for all employees. Show more Show less

Job Title: Lead SAP ABAP Developer Company: Cadila Pharmaceuticals Location: Ahmedabad, Gujarat, India About Us: Cadila Pharmaceuticals is a leading pharmaceutical company committed to leveraging cutting-edge technology to drive innovation and efficiency within the healthcare sector. Job Description: We are seeking an experienced and highly skilled Lead SAP ABAP Developer to join our IT team. In this pivotal role, you will be responsible for leading ABAP development efforts within our SAP landscape, focusing on transforming legacy SAP programs and implementing robust, high-performance solutions. This position requires a deep understanding of ABAP on HANA, strong problem-solving abilities, and a proven track record in SAP implementations, particularly within the Pharma sector. Key Responsibilities: Lead and execute deep ABAP development, including ABAP on HANA and ABAP OO development. Design and implement CDS and AMDP based on business requirements. Apply code push down techniques effectively. Transform traditional ABAP programs in legacy SAP system into SAP architecture. Develop applications using object-oriented programming techniques. Possess strong understanding of Web/Enterprise Services, including ABAP Proxy and SAP API expertise. Demonstrate expert knowledge in IDOC enhancement and ALE/IDOC responsibility. Utilize expertise in enhancing standard SAP functionality leveraging standard enhancements frameworks such as User exists, Business Transaction Events (BTE), Business Add-Ins (BADI), and Enhancement Spots (Implicit & Explicit). Develop applications across various SAP modules including FI/CO, SD, MM, PP, and QM. Perform performance tuning to optimize function performance. Develop, code, document, and execute unit tests, system, integration, and acceptance tests, along with testing tools for complex functions. Involve in change management, incident management, and problem management as per the ITIL framework. Drive the HANA support process and ensure compliance with project standards and deliverables. Develop detailed plans and accurate estimates for the completion of build, system testing, and implementation phases of projects. Required Qualifications & Experience: Bachelor's degree in Engineering. 10-14 years of experience in IT, with 3-4 SAP implementations specifically in the Pharma industry. Strong experience in ABAP on HANA, AMDP, code push down techniques, CDS views, Business Object Processing Framework (BOPF), and backend oData services. Expertise in complex ABAP programming, testing, and debugging functions related to SAP module implementation. Strong problem-solving and analytical skills. Desired Skills (Good to have): Exposure to front-end technologies like SAP Fiori or WebDynpro. Knowledge of front-end Fiori development (HTML5/CSS/JavaScript). Why Join Us? Join a dynamic team at Cadila Pharmaceuticals where your expertise will directly contribute to critical business operations and digital transformation initiatives within the pharmaceutical industry. We offer a collaborative work environment and opportunities for continuous learning and professional growth. Apply Now: If you are a highly motivated and experienced SAP ABAP Lead looking for a challenging role in a growth-oriented environment, we encourage you to apply! Show more Show less

Skillset - Windows VMware , active directory Experience- 8-12 yrs Location- Delhi NCR Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally should not be more than 3-5) • At least 6 to 8 years of experience as Windows Server Admin • One Cloud platform hands on experience (AWS/Azure) • Hands on experience on DHCP, Printers, File Server, OS troubleshooting and AD/DNS Work experience. • Good experience on windows server patching process using WSUS. Good-to-Have HCI / Hyper-V Knowledge and Hands on. ITIL Certified. Dell/HP Server hardware and work experience on HP ILO and Dell iDRAC. SN Responsibility of / Expectations from the Role 1 Must have experience in Windows Server Installation, configuration, upgrade and troubleshooting of the OS issues. 2 Experience in Windows server patching using WSUS and troubleshooting of the patching issues faced during the patching activity. 3 Server performance issues (Memory, Disk, CPU and network). 4 Good understanding of the networking concerts (IP, gateway, routing, tracing etc). 5 Experience in server builds and decommission process. 6 Good experience in Active directory, DNS, Printers and DHCP related issues. 7 Identify potential challenges that may impact our client and infrastructure. 8 Ability to plan activities and projects and considers possible changing circumstances. 9 Help tune performance and ensure high availability of infrastructure. 10 Participate in a 24/7 on call support rotation. 11 Provide outstanding customer service by interacting directly with clients on client issues. 12 Communicate issues and recommendations back to leadership in clear, concise manne 13 Support other functional teams on a regular basis, Support a data centre environment (hardware and software) to ensure maximum availability for customers, including hands and feet support in data centres. Show more Show less

Job description Job Title: Business Development Executive - IT Services Location: Noida Company: Ucodice is a leading provider of innovative IT solutions, specializing in resolving challenges across diverse industries through cutting-edge technologies such as web and mobile development, automation, IoT, artificial intelligence, sensors, electronics, and a suite of other IT tools. Our mission is to deliver tailored, high-impact solutions that drive our clients' success. Position Overview: We are seeking a dynamic and results-driven Business Development Executive to join our expanding team. This role is pivotal in driving business growth by identifying and generating new business opportunities, nurturing client relationships, and closing deals. The ideal candidate should have a strong understanding of IT services and solutions,Lead generation and Bidding combined with proven sales experience in a competitive environment. Key Responsibilities: Identify, qualify, and generate new sales leads through research, networking, and bidding platform, etc. Develop and maintain strong relationships with potential clients, understanding their business needs and proposing appropriate IT solutions. Manage the entire sales process from lead generation to closing deals, ensuring a smooth transition to the delivery and implementation teams. Meet and exceed sales targets and performance metrics while adhering to company policies and sales processes. Stay updated on industry trends, competitors, and new technologies to provide strategic insights and enhance sales efforts. Required Skills and Qualifications: Proven experience as a Business Development Executive or similar role in IT services, with a track record of achieving sales targets. Strong understanding of IT solutions such as web and mobile development, automation, IoT, AI, and related technologies. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field preferred. Preferred Qualifications & Experience: Industry certifications (e.g., ITIL, PMP) are a plus. Minimum 3 years of experience in B2B sales and enterprise-level solution selling. Why Join Us: At Ucodice, you’ll have the opportunity to work with a talented team of professionals who are passionate about innovation and delivering exceptional results for our clients. We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that encourages growth and creativity. If you have a passion for technology and a proven ability to drive sales in the IT services industry, we want to hear from you. Apply today and join us in shaping the future of IT solutions! How to Apply: Kindly submit your resume to hr@ucodice.com . We look forward to reviewing your application. Location - IHDP Business Park, Street Number 7, Sector 127, Noida, Uttar Pradesh 201304 Website - www.ucodice.com Job Types: Full-time, Permanent Schedule: Monday to Fridayashutoshkr1693@gmail.com Experience: total work: 3 years (Required) B2B sales: 3 years (Required) IT Sales: 1 year (Required) Work Location: In person Edit jobOpenView public job page Application Settings Application method Email Require resume Yes Application updates hr@ucodice.com Candidates contact you (email) Job Types: Full-time, Permanent Pay: ₹11,514.48 - ₹39,949.39 per month Schedule: Monday to Friday Language: Hindi (Preferred) Work Location: In person

Noida,Uttar Pradesh,India Job ID 768795 Join our Team About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. Develop, maintain, and enhance solutions, solving potential problems for the automation components. Amplify and propel recovery processes. Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. Overall understanding of Automation?. EPG operations and maintenance. Identity And Access Management. 5G Core Architecture. Work Level Agreement (WLA) and Service Level Agreement (SLA). Customer Experience. - Ericsson Charging System - Configuration Management. Database Management. System Administration. ITIL Framework. What happens once you apply?

Omega Healthcare Management Services Private Limited TELANGANA Posted On 17 Jun 2025 End Date 01 Jul 2025 Required Experience 14 - 18 Years Basic Section No. Of Openings 1 Grade 4C Designation Associate Director - Service Line Closing Date 01 Jul 2025 Organisational Country IN State TELANGANA City HYDERABAD Location Hyderabad II Skills Skill DISASTER RECOVERY CLOUD CONSULTING ENTERPRISE ARCHITECTURE SDLC IT TRANSFORMATION PMP AMAZON WEB SERVICES IT STRATEGY BUSINESS ANALYSIS ITIL Education Qualification No data available CERTIFICATION No data available Job Description No data available

202501846 Thane, Maharashtra, India Bevorzugt Description Summary: Service Asset and Configuration Management (SACM) is the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. An effective approach to service asset management helps identify savings and allows WTW to be better prepared for audits with enhanced visibility into asset utilization. SACM is integral to the service management processes and the role of the SACM Data Analyst is to drive and ensure SACM approaches align within WTW. This includes: Managing a more automated and integrated model linked with financial data Identifying operational cost savings possible with delivery of a consolidated approach across all SACM elements Supporting improved integrated solutions with service delivery model Supporting integration with financial information to drive cost savings or provide insights to procurement negations related to audits / software license renewals It will support a consolidated approach across all SACM elements that will support the current strategy to drive centrally provisioning and request fulfilment across WTW for approved & unapproved software Role: Collect and maintain accurate asset (hardware, software and virtual) information in the SACM tool and CMDB Develop, run and distribute reports for software compliance, inventory, and financial data Work with Procurement to ensure all legacy and new software entitlements are captured and added to the SACM tool Maintain automated discovery tools and complete manual data entry to ensure a complete CMDB Assist in the development and improvement of SACM policies, processes, and procedures Identify and drive license optimization opportunities Govern our SACM data ownership framework Assist in external vendor audits Manage SACM response for annual SOC II compliance audit Respond to SACM requests for client audits Qualifications Requirements: 7+ years of experience in IT 3+ years’ experience in SACM, configuration management or a data administration role ITIL, ServiceNow, Flexera and Microsoft Suite preferred Strong experience with data and an analytical mindset that can contribute to the data analysis of the SACM tool with the aim to improve its overall quality and governance. Understands data challenges in complex integration and data-driven programs. Ability to analyze and interpret data sets from different sources and present meaningful insights and explanations to management and other stakeholders. Excellent communication skills (written and spoken) and have a collaborative mindset. You can lead meetings/discussion with customers and stakeholders. You are dynamic and can work autonomously in large environment; you have leadership skills and can take ownership Experience with ServiceNow is a plus.

Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0625-0692 Employment Type: Full Time Position Description: Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: Senior Business Analyst Position: Senior Business Analyst Experience: 8+ Years Category: Software Development/Engineering Job Location: Bangalore/Chennai Mode of Work: Hybrid (2-3 Days WFO) Position ID: J0625-0692 Employment Type: Full-time Experience - 8+ Key Responsibilities: Gather and analyze data to identify business opportunities and areas for improvement. Develop and maintain reporting tools, dashboards, and visualizations to track business performance. Collaborate with departmental teams to improve productivity and streamline processes. Conduct market research and analyze financial reports to support strategic planning. Convert roadmap features into smaller user stories and write clear business requirements. Identify automation opportunities and recommend innovative solutions. Assist with project management and coordinate with stakeholders to ensure successful project execution. Communicate and validate requirements with relevant collaborators. Perform data discovery, analysis, and modeling to support business initiatives. Your future duties and responsibilities: Gather and analyze data to identify business opportunities and areas for improvement. Develop and maintain reporting tools, dashboards, and visualizations to track business performance. Collaborate with departmental teams to improve productivity and streamline processes. Conduct market research and analyze financial reports to support strategic planning. Convert roadmap features into smaller user stories and write clear business requirements. Identify automation opportunities and recommend innovative solutions. Required qualifications to be successful in this role: Must to have skills: Experience - 8+ years of experience in BA. Develop and maintain reporting tools, dashboards, and visualizations to track business performance. Good to have skills: Identify automation opportunities and recommend innovative solutions. Assist with project management and coordinate with stakeholders to ensure successful project execution. Communicate and validate requirements with relevant collaborators. Perform data discovery, analysis, and modeling to support business initiatives. Skills: Confluence Data Analysis ITIL Java What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Noida,Uttar Pradesh,India Job ID 766100 Join our Team About this opportunity: The main purpose of an Automation Architect role is to understand business needs and any supporting data to identify automation opportunities, define automation scope, define business case, design automation solution, and work with project manager and automation engineer(s) to deliver the automation(s). What you will do : Responsible for analyzing data, business needs, process gaps, business requirements, and identify automation opportunities. Work with core project team members in building business case, designing automation, assigning tasks to automation engineers, monitoring automation engineer tasks and solutions to support business requirements. Responsible for designing the architecture to integrate customer devices with automation solution. Collaborate with business and process owners to understand business issues, and with automation engineers to implement and deploy scalable solutions, where applicable. Evaluation and analysis of the effectiveness of existing solutions, platforms, and tools against selected business and technology KPIs and strategic goals. Responsible for quality of completed automations and review system performance and consumption issues, review test plans, and provide technical guidance and support to others. Support deployment of automation solution Responsible for writing and review of technical documents and automation project related documents. Support project managers to drive technical automation solution, timelines, and level-of-efforts. Participate in knowledge transfer, documentation and information sharing related to automation project(s). Automation platform(s) like, Runbook Automations (RBA) Market trends and technology relating to automations Must have: Object-oriented design and programming Java, Scripting, Web Services, Java script, HTML B2B Integrations, Databases Architect in Automation , should have experience in designing use case. Telecom knowledge is a plus Innovative solutions using Ericsson & 3rd party products. IT tools involved in solution development, deployment, and operations process Telecom and operator processes (e-tom), Information model (SID), TAM and IT Processes (ITIL) knowledge Consulting or Good experience in Telecom domain The skills you bring: 6+ years of relevant engineering work experience. Good understanding of technology and architecture in a highly scalable and available setup. Leadership, teambuilding, and mentoring skills. Organizational, planning, and documentation skills. Excellent time management skills with a proven ability to meet deadlines. Incredible problem-solving abilities. Ability to collaborate with many other teams. Interpersonal skills to manage a team of engineers. Coordinate with internal stakeholders Good Communication Education: Bachelor’s degree or higher in ECE, IT, CS or MCA. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

Job Title: Technical Debt Project Manager Location – Bangalore Experience 5-7 yrs Position Summary: We are seeking a proactive and analytical Technical Debt Project Manager to oversee the health, cost, and strategic alignment of the IT portfolio supporting our Sales, Marketing & Customer Support (SM&CS) functions. This role is responsible for reporting on portfolio size and Total Cost of Ownership (TCO) , ensuring each asset in the CMDB has a clear strategy, and supporting domain owners in maintaining a fit-for-purpose IT landscape. The role also plays a key part in identifying and reducing shadow IT across global and local operations, eliminating Cyber Security risks. Key Responsibilities: Portfolio Oversight & Reporting Maintain an accurate and up-to-date view of the SM&CS IT portfolio, including applications, platforms, and tools. Report regularly on portfolio size, TCO , tech debt reduction (portfolio fitness) and asset utilization using Tableau dashboards . Track and communicate portfolio trends, risks, and opportunities to senior stakeholders. Strategic Asset Management Ensure each asset in the CMDB has a defined strategy (Tolerate, Invest, Migrate, Eliminate) based on the Gartner TIME framework or equivalent. Collaborate with domain owners to assess portfolio fitness and identify rationalization opportunities. Collaborate with Cyber Security to assess portfolio vulnerabilities. Governance & Shadow IT Control Partner with global and local teams to identify and mitigate shadow IT risks. Promote adherence to IT governance standards and ensure alignment with DCR Architect Director, Cyber Security & Data Risk Leader. Facilitate regular reviews with domain owners to validate asset ownership, compliance, and strategic fit. Stakeholder Engagement Operate effectively in a matrixed organization , coordinating with business, IT, and regional teams. Prepare and deliver executive presentations to communicate portfolio insights and strategic recommendations. Required Qualifications: Hard Skills: Strong IT culture and understanding of enterprise systems in Sales, Marketing, and Customer Support domains. Experience with IT asset lifecycle management and CMDB governance. Proficiency in BI tools such as Tableau or Power BI for dashboard creation and data storytelling. Understanding of the Gartner TIME framework or similar methodologies for application portfolio management. Familiarity with tools like ServiceNow or other ITFM/CMDB platforms and LeanIX (EA tool). Soft Skills: Comfortable navigating matrixed, global organizations with multiple stakeholders. Excellent communication and executive presentation skills. Strong analytical mindset with the ability to synthesize complex data into actionable insights. Collaborative, structured, and results-oriented approach to problem-solving. Preferred Qualifications: Bachelor’s or Master’s degree in Information Systems, Business, or Engineering. Certifications such as ITIL, TOGAF, or PMP are a plus. Experience in large-scale IT transformation or digital enablement projects in a B2B or industrial context. Why Join Us? Be a key player in shaping the digital future of customer-facing functions. Work in a dynamic, purpose-driven organization committed to innovation and sustainability. Collaborate with global teams and access world-class learning and development opportunities. Qualifications About Us Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk. Great people make Schneider Electric a great company. We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY Our EEO statement : Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct Primary Location : IN-Karnataka-Bangalore Schedule : Full-time Unposting Date : Ongoing

AV-291310 INDORE,Madhya Pradesh,India Vollzeit Unbefristet Global Business Services DHL INFORMATION SERVICES (INDIA) LLP Your IT Future, Delivered. Application Support Specialist With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our location have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. Digitalization. Simply delivered. At IT Services, we are passionate about technology. Our team is continuously expanding. No matter your level of Application Support proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #Java #Windows/Linux #.Net Grow together. The IT Application Support Specialist is responsible for providing technical assistance, troubleshooting, and maintenance for business applications. This role ensures the smooth operation of software application by diagnosing and resolving issues, collaborating with development teams, and supporting end users. Requirements: Experience with application support, troubleshooting, and issue resolution. Experience with supporting applications developed on Java or .Net Knowledge of databases (SQL), operating systems (Windows/Linux), and networking basics. Be able to Support applications running on Openshift/Azure technologies. Familiarity with ITIL processes and ticketing systems. Strong analytical and communication skills. Ready to embark on the journey? Here’s what we are looking for: Provide Level 2 support for business applications. Should be able to work on night shifts independently. Diagnose and resolve application-related issues, escalating complex cases as needed. Collaborate with IT teams and vendors for system updates, patches, and enhancements. Assist with user onboarding, training, and documentation. Monitor application performance and ensure uptime and reliability. Manage service requests through GSN. Support data integrity, security, and compliance standards. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications.

Job ID R-229455 Date posted 06/17/2025 Job Title: Consultant - Platform Engineer Career Level - C3 Introduction to role AstraZeneca is seeking an IT Integration Engineer to join our R&D IT Team. This role involves managing and maintaining our GxP-compliant product integrations, which are part of our Clinical Development Platforms and used across all therapeutic areas. As a member of our OCD Integration team, you will collaborate with Product Leads, DevOps Leads, and technical engineers to drive innovation and efficiency. Accountabilities Key Responsibilities: Build Integration pipelines in alignment with Standard architectural patterns. Create reusable artefacts wherever possible. Build User Guides and Best-practice for Tool adoption and usage. Utilize vendor-based products to build optimal solutions. Provide full-lifecycle tooling guidance and reusable artefacts to product teams. Collaborate with Integration Lead and vendor teams to build and manage integrations. Participate in continuous improvement discussions with business and IT stakeholders as part of the scrum team. Solve day-to-day BAU Tickets. Essential Skills/Experience At least 4-6 years of experience & hands-on in Snaplogic & its associated Snap Packs. At least 2+ years of experience related to API Terminologies and API Integration – preferably Mulesoft. Excellent SQL knowledge pertaining to Relational databases including RDS, Redshift, PostGres, DB2, Microsoft SQL Server, DynamoDB. Good understanding of ETL pipeline design. Adherence to IT Service Delivery Framework on AD activities. Ability to organize and prioritize work, meet deadlines, and work independently. Strong problem-solving skills. Experience with process tools (JIRA, Confluence). Ability to work independently and collaborate with people across the globe with diverse cultures and backgrounds. Experience working in agile teams using methodologies such as SCRUM, Kanban, and SAFe. Experience in integrating CI/CD processes into existing Change & Configuration Management scope (i.e., ServiceNow & Jira). Desirable Skills/Experience ITIL practices (change management, incident and problem management, and others). Experience in GxP or SOx regulated environments. Proficiency in developing, deploying, and debugging cloud-based applications using AWS. Exposure to AWS Cloud Engineering and CI/CD tools (such as Ansible, GitHub Actions, Jenkins). Exposure to Infrastructure As Code (CloudFormation, Terraform). Good understanding of AWS networking and security configuration. Passion for learning, innovating, and delivering valuable software to people. Experience with dynamic dashboards (e.g., PowerBI). Experience in Python programming. - Experience with Snaplogic & Mulesoft integration platforms - Administration (nice to have). When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, we leverage technology to impact patients and ultimately save lives. We are a purpose-led global organization that pushes the boundaries of science to discover and develop life-changing medicines. Our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Ready to make a difference? Apply now! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. Consultant - Platform Engineer Posted date Jun. 17, 2025 Contract type Full time Job ID R-229455 APPLY NOW Why choose AstraZeneca India? Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare. The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports. Who do we look for? Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day. Success Profile Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for. 0% Tech innovators Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives. 0% Ownership takers If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it. 0% Challenge seekers Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks. 0% Proactive collaborators Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best. Responsibilities Job ID R-229455 Date posted 06/17/2025 Job Title: Consultant - Platform Engineer Career Level - C3 Introduction to role AstraZeneca is seeking an IT Integration Engineer to join our R&D IT Team. This role involves managing and maintaining our GxP-compliant product integrations, which are part of our Clinical Development Platforms and used across all therapeutic areas. As a member of our OCD Integration team, you will collaborate with Product Leads, DevOps Leads, and technical engineers to drive innovation and efficiency. Accountabilities Key Responsibilities: Build Integration pipelines in alignment with Standard architectural patterns. Create reusable artefacts wherever possible. Build User Guides and Best-practice for Tool adoption and usage. Utilize vendor-based products to build optimal solutions. Provide full-lifecycle tooling guidance and reusable artefacts to product teams. Collaborate with Integration Lead and vendor teams to build and manage integrations. Participate in continuous improvement discussions with business and IT stakeholders as part of the scrum team. Solve day-to-day BAU Tickets. Essential Skills/Experience At least 4-6 years of experience & hands-on in Snaplogic & its associated Snap Packs. At least 2+ years of experience related to API Terminologies and API Integration – preferably Mulesoft. Excellent SQL knowledge pertaining to Relational databases including RDS, Redshift, PostGres, DB2, Microsoft SQL Server, DynamoDB. Good understanding of ETL pipeline design. Adherence to IT Service Delivery Framework on AD activities. Ability to organize and prioritize work, meet deadlines, and work independently. Strong problem-solving skills. Experience with process tools (JIRA, Confluence). Ability to work independently and collaborate with people across the globe with diverse cultures and backgrounds. Experience working in agile teams using methodologies such as SCRUM, Kanban, and SAFe. Experience in integrating CI/CD processes into existing Change & Configuration Management scope (i.e., ServiceNow & Jira). Desirable Skills/Experience ITIL practices (change management, incident and problem management, and others). Experience in GxP or SOx regulated environments. Proficiency in developing, deploying, and debugging cloud-based applications using AWS. Exposure to AWS Cloud Engineering and CI/CD tools (such as Ansible, GitHub Actions, Jenkins). Exposure to Infrastructure As Code (CloudFormation, Terraform). Good understanding of AWS networking and security configuration. Passion for learning, innovating, and delivering valuable software to people. Experience with dynamic dashboards (e.g., PowerBI). Experience in Python programming. - Experience with Snaplogic & Mulesoft integration platforms - Administration (nice to have). When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, we leverage technology to impact patients and ultimately save lives. We are a purpose-led global organization that pushes the boundaries of science to discover and develop life-changing medicines. Our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Ready to make a difference? Apply now! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. APPLY NOW Explore the local area Take a look at the map to see what’s nearby. Reasons to Join Thomas Mathisen Sales Representative Oslo, Norway Christine Recchio Sales Representative California, United States Stephanie Ling Sales Representative Petaling Jaya, Malaysia What we offer We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you. Lifelong learning Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still. Autonomy and reward Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package. Health and wellbeing An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority. Inclusion and diversity Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.

Linux Specialist Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role Due to the recent acquisition of a key enterprise account, an important role has been identified for the system administration and management of around two hundred linux operating systems, across multiple flavours and versions of linux distributions. We are looking for a n engineer who is comfortable with every aspect of system administration from file, resource and application management, through backup and patching in mission critical enterprise environments Role Responsibilities The key focus of this role will be maintaining the health of this estate, in conjunction with the client’s application teams. You will be primary engineer ; the “goto” person for the Linux infrastructure working in conjunction with the Infrastructure (SAN & Backup) teams to deliver a healthy , highly available and securely patched Linux environment for the customer. You will have significant experience across multiple Linux distributions and understand the importance of maintaining a health unix operating system environment to support applications such as Oracle and SAP HANA. You will firstly familiarise yourself with the estate , identify and eliminate any repeat problems using high quality root cause investigation, before looking to improve the quality and ease of administration of the estate over time. You will be comfortable as an individual contributor with primary responsibility for an estate, but also an integral team player within the wider Aurizon team, focused on delivering brilliant customer outcomes with consistent quality work. Essential Key Competencies and Qualifications required Minimum of 8 years Linux System Administration experience across multiple distributions Experience of primary responsibility for a Linux estate of over 100 machines Experience with core OSS tools: Application packaging and deployment across multiple Linux distributions (yum, apt, pkg) O/S and application patching & upgrades across multiple distribution systems Monitoring platforms (Nagios or similar) Mainstream and o/s Backup platforms (tar and commercial e.g Avamar) Strong shell scripting (bash / sh) usable to solve complex tasks Advanced troubleshooting experience Experience of virtual and physical SAN storage and implications for administering the OSS Handling kernel/resource troubleshooting (CPU_WAIT, Disk latency, memory usage, network issues) Troubleshooting enterprise integrated applications (n-tier, gateway web/app/db etc). Linux System Administration skills, specifically: Local & Network Filesystems: (provisioning, partitioning resizing , repairing) LDAP/Windows Integration Experience in one mainstream configuration management/imaging platform (puppet, ansible etc) Experience is acting as final escalation point for complex/high impact issues Appreciation of core security concepts (deny by default, least privilege) Root cause and problem analysis Industry based certifications Desirable The following Competencies and Experience would be an advantage in this role; Oracle Linux SAP HANA clusters Programming skills in one or more languages (python, php, ruby)_ Working knowledge of ITIL concepts and methodologies Experience with Unix based Disaster Recovery solutions Suitable SQL skills for querying databases (e.g. understanding joins) Brenna n is an equal opportunity employer. Show more Show less

Job Summary The Head – Global IT Infrastructure Operations is a pivotal leadership role responsible for the global oversight, transformation, and resilience of Sun Pharma’s IT infrastructure. The role spans data centers, cloud, network, servers, endpoints, and tool ecosystems, delivering business continuity, compliance, and scalability across all geographies. Reporting directly to the Global Head – Infrastructure & Service Assurance, this role drives excellence in infrastructure strategy, execution, and operations while fostering innovation, cost-efficiency, and global standardization. Areas Of Responsibility Operational Excellence: Ensure the highest levels of operational excellence in managing Sun Pharma's global IT infrastructure. Oversee the performance, reliability, and security of data centers, networks, servers, and cloud infrastructure. Implement best practices and continuous improvement initiatives to enhance infrastructure performance and efficiency Team Management: Lead and mentor a diverse team of IT professionals, including Data Center Operations Managers, Network Engineers, and Cloud Infrastructure Specialists. Set clear performance expectations, provide ongoing feedback, and foster a collaborative and innovative team environment. Identify and develop talent within the team to meet current and future business needs Infrastructure Management: Oversee the management of global data center operations, ensuring high availability, reliability, and security of IT systems. Manage network and server infrastructure to support business operations and growth. Lead the deployment and management of cloud infrastructure, ensuring seamless integration with existing systems and processes Compliance and Security: Ensure compliance with industry regulations and standards for IT infrastructure. Stay up-to-date with regulatory changes, conduct regular audits and assessments, and implement corrective actions as needed. Develop and maintain documentation to support compliance and audit processes, ensuring the organization is always prepared for regulatory inspections. Implement robust security measures to protect IT infrastructure from threats and vulnerabilities Performance Monitoring and Reporting: Define and monitor key performance indicators (KPIs) for the IT infrastructure team. Establish a culture of accountability and continuous improvement. Regularly report on IT infrastructure performance to the CIO and other leadership, providing insights into the effectiveness of IT initiatives and their impact on business operations. Track the adoption and impact of infrastructure initiatives, leveraging insights to drive operational improvements and inform strategic decision-making Disaster Recovery and Business Continuity : Develop and maintain comprehensive disaster recovery and business continuity plans for IT infrastructure. Ensure that all critical systems and data are backed up and can be restored quickly in the event of a disruption. Conduct regular tests and drills to ensure preparedness Innovation and Technology Adoption : Stay abreast of emerging technologies and industry trends. Evaluate and recommend new technologies and solutions (in partnership with ITBP, PMO and Digital CoE teams) that can enhance IT infrastructure and support business objectives. Lead pilot projects and proof-of-concept initiatives to test and validate new technologies Key Responsibilities Global Infrastructure Strategy & Execution Lead the execution of a globally aligned IT infrastructure roadmap. Deliver standardized, secure, and scalable services across all regions. Operations Excellence Ensure optimal performance of networks, data centers, cloud, and end-user services. Define and monitor global SLAs and KPIs with regular executive reviews. Team Leadership Build and lead a distributed team, including 1st and 2nd line leaders. Close all critical leadership roles by November 2025 as part of the IT reorg. Infrastructure Tools & Automation Oversee ITSM, monitoring, HAM/SAM, patching, endpoint tools, and CxO dashboards. Champion automation and real-time observability. Compliance & Risk Ensure adherence to GxP, SOX, and regional data compliance. Coordinate audits, policy implementation, and cyber hygiene practices. Disaster Recovery & Business Continuity Lead global DR/BCP planning, testing, and recovery optimization. Improve RTO/RPO benchmarks for critical systems. Partner Governance Drive managed services model restructuring (e.g., TCS) post-IT reorg. Govern delivery, performance, and transformation agendas with vendors. Innovation & Digital Enablement Evaluate and pilot emerging technologies to improve infra capabilities. Collaborate with Digital CoE and PMO to scale innovations globally. Stakeholder Engagement Partner with global business, ITBPs, and regional CIOs to align infra with enterprise priorities. Communicate progress to the board, auditors, and external regulatory stakeholders. Specialized Knowledge Requirements ITIL, hybrid cloud, and infrastructure automation expertise. Deep understanding of global infra security, DR/BCP, and multi-region operations. Strong track record in infra strategy execution, consolidation, and transformation. Internal Stakeholders & Nature of Interaction Global CIO: Strategic alignment, governance, investment planning. ITBPs, Digital CoE, PMO: Innovation, delivery tracking, demand management. Regional IT Heads: Operational delivery, compliance, issue resolution. External Stakeholders & Nature of Interaction MSPs (e.g., TCS): Governance, contract management, delivery assurance. OEMs & Tech Vendors: Solution architecture, roadmap alignment. Regulatory Bodies/Auditors: Compliance readiness, audits, documentation. Nature of Communication Executive-level reporting, board presentations, partner negotiations, audit interfacing, global stakeholder collaboration. Communication spans strategic, tactical, and operational levels, both verbal and written. Role Played in Negotiations Lead negotiator or key influencer in vendor and MSP contract structuring, SLA redefinition, global transformation engagements. Co-leads commercial discussions and operational KPIs with Procurement and Legal support. Key Decision-Making Expected Technology/platform selection for infrastructure. Partner selection, contract terms, and performance measures. Org structure, team composition, and location strategy. Investment planning and risk mitigation for infra transformation. Key Lookouts Driving standardization across diverse and geographically distributed infrastructure environments. Managing legacy-tech co-existence while enabling transformation. Ensuring regulatory compliance across countries with differing standards. Balancing agility, cost, and risk in global infrastructure initiatives. Building and retaining skilled talent in a competitive IT market. Extent and Nature of Innovation Required for the Role High degree of innovation needed in tool selection, observability automation, and global infrastructure standardization. Leading POCs for cutting-edge infrastructure technologies. Driving cultural change toward a proactive, insight-led operations model. Bringing cross-industry practices into Pharma IT infrastructure to enable business scalability. Travel Estimate 30% Job Scope Internal Stakeholders and Nature of Interaction Global CIO: Strategic alignment, investment prioritization, executive reporting. IT Business Partners (ITBPs): Requirement gathering, demand management, business-aligned infra planning. Digital CoE & PMO: Innovation initiatives, POC planning, governance tracking. Regional IT Heads: Operational execution, escalation management, compliance enablement. External Stakeholders and Nature of Interaction Managed Services Providers (e.g., TCS): Contract execution, performance governance, transformation planning. OEMs and Tech Partners: Technology adoption, joint solutioning, roadmap planning. Regulatory Bodies/Auditors: Audit readiness, compliance assurance, documentation. External Interaction % Estimated 30% of total role effort involves direct interaction with external partners, vendors, and auditors. Geographical Scope: Global Financial Accountability (cost/revenue with exclusive authority) IT budget with planning & execution and cost reduction accountability Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification Relevant certifications in IT infrastructure management, such as ITIL, Cisco, or cloud certifications (AWS, Azure, etc.) Skills IT infrastructure management, Data center operations, Network and server management, Cloud infrastructure, Process improvement. Specialized Knowledge Requirements In-depth knowledge of global infrastructure operations, ITIL-based service management, and hybrid cloud ecosystems. Expertise in global data center consolidation, cross-border compliance, identity and access management, and DR/BCP. Strong command of infrastructure security standards, tools architecture (ITSM, HAM/SAM, Patch, Monitoring), and automation frameworks. Experience 15+ years in IT infrastructure management, with a focus on data center operations, network and server management, and cloud infrastructure Show more Show less

Job Summary The Head of Global IT Service Assurance is a senior leadership role responsible for overseeing centralized IT service delivery and assurance functions across the enterprise. This role ensures consistent, high-quality IT services globally by leading global service desk operations, managing service assurance frameworks, optimizing ITSM processes, and ensuring compliance with internal standards and industry regulations. Reporting directly to the CIO, the role fosters a culture of accountability, operational efficiency, and customer centricity across all service touchpoints. Areas Of Responsibility Service Strategy Development: Architect and drive the implementation of a comprehensive service assurance strategy that encompasses all facets of IT service delivery. This involves staying abreast of industry trends and incorporating innovative practices to ensure the service strategy remains relevant and effective in meeting the dynamic needs of the business. The role requires continuous assessment and refinement of service delivery models to enhance operational efficiency and customer satisfaction Service Desk Management: Strategically oversee the global IT service desk operations, ensuring seamless coordination and efficient escalation processes for complex L2 and L3 support issues. This includes maintaining robust communication channels with outsourced L1 support teams, ensuring they are equipped with the necessary tools and knowledge to escalate issues appropriately. The role also involves managing and coordinating the activities of the Lead Global Service Desk for Infrastructure, Enterprise & Business Applications, Manufacturing, Quality & R&D, ensuring consistent service delivery across all domains Quality Assurance: Develop and implement a robust quality assurance framework that sets high standards for service delivery processes. Utilize advanced analytics to continuously monitor service performance, evaluate process efficiency, and identify trends that may indicate underlying issues. This responsibility includes establishing key performance indicators (KPIs), conducting regular performance reviews, and implementing corrective actions to address any service delivery gaps Compliance & Standards: Ensure rigorous adherence to industry regulations and internal standards by establishing comprehensive compliance monitoring systems. This includes developing and implementing procedures that support audit readiness, conducting regular compliance assessments, and proactively managing risks. The role involves collaborating with the Lead - Audit Change & Service Catalogue to ensure compliance with audit requirements and maintaining up-to-date documentation to support regulatory inspections Process Optimization: Conduct thorough process evaluations, identify bottlenecks or inefficiencies, and implement innovative solutions that improve responsiveness, reduce downtime, and enhance user satisfaction. This involves leveraging industry best practices and emerging technologies to streamline service delivery processes and drive continuous improvement. The role requires close collaboration with the Lead - Master Data Management to ensure accurate and efficient data handling processes Team Leadership: Lead and mentor a diverse team of IT service professionals, fostering a collaborative and innovative work environment. Provide guidance and support to team members, ensuring they have the necessary skills and resources to perform their roles effectively. This includes setting performance expectations, offering professional development opportunities, and recognizing and rewarding achievements Key Responsibilities 1. Service Strategy Development Design and implement a global service assurance strategy across all service domains. Integrate industry best practices, innovation, and digital enablers into service delivery models. Continuously assess service maturity and alignment with evolving business needs. 2. Global Service Desk Management Lead the global service desk operations across L1-L3 tiers, including infrastructure, enterprise apps, and manufacturing domains. Govern escalation workflows, SLA adherence, and seamless issue resolution in collaboration with internal and outsourced teams. Ensure 24x7 operational support for business-critical environments. 3. Quality Assurance & Performance Monitoring Build a robust quality assurance framework supported by data analytics. Define, measure, and report KPIs for incident resolution, user satisfaction, and SLA compliance. Implement continual service improvement (CSI) programs. 4. Compliance, Risk & Audit Readiness Ensure audit preparedness and compliance to ITSM, GxP, SOX, and internal governance policies. Collaborate with Change & Audit teams to ensure adherence and documentation. Drive proactive risk identification and mitigation in service operations. 5. Process Optimization & Standardization Conduct end-to-end ITSM process assessments to reduce inefficiencies and enable scalability. Partner with Master Data Management and PMO teams to align service workflows and reporting. Introduce automation, AI/ML, and self-service capabilities to enhance service assurance maturity. 6. Leadership & Talent Development Lead a distributed global team of service delivery managers and specialists. Mentor team members, build 2nd-line leadership depth, and drive a performance-driven culture. Promote cross-functional collaboration and skill development across regions. Specialized Knowledge Requirements ITIL-based IT Service Management Experience in managing 24x7 global service desks Advanced knowledge of service assurance metrics, ITSM tools, and root cause analysis Familiarity with compliance in regulated environments (e.g., GxP, SOX) Strong understanding of continuous improvement methodologies and digital service innovation Nature of Communication Strategic updates to executive stakeholders Formal documentation for audits and compliance SLA discussions, QBRs, and governance meetings with partners and vendors Role Played in Negotiations Lead or co-lead for contract SLAs, penalty clauses, and governance framework definitions Collaborate with Procurement and Legal for MSP and OEM commercial terms Key Decision-Making Areas Service design and delivery frameworks Platform and vendor selection for ITSM tools Performance targets and KPI thresholds Team structure and hiring decisions across service assurance functions Key Challenges for the Role Managing consistent service experience across time zones, regions, and functions Coordinating complex escalations between internal teams and third-party vendors Balancing automation with personalized user support models Scaling service assurance maturity while maintaining agility and cost-effectiveness Extent and Nature of Innovation Required for the Role High: Requires ongoing innovation in automation, observability, and self-service platforms Adoption of AI-based service management and predictive analytics Building a digital-first service culture while maintaining regulatory rigor Job Requirements Educational Qualifications: Master's degree in Information Technology, Computer Science, or related field Certifications: ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Experience: Minimum 10 years in IT service delivery/assurance leadership roles Proven experience managing global service operations in complex enterprise environments Skills: Service strategy development and KPI-driven operations Process excellence and root cause analysis Vendor governance and stakeholder management Team leadership across geographies Travel Estimate 30% Job Scope Internal Interactions (within the organization) CIO, Lead – IT Infrastructure NAM, ITBPs, PMO, Digital CoE. Internal Stakeholders and Nature of Interaction CIO: Strategic alignment and reporting IT Ops Team: Escalation handling and root cause resolution PMO: Project governance, service transition, and dashboarding IT Business Partners (ITBPs): Demand planning, user experience feedback, and escalation management External Interactions (outside the organization) External Stakeholders and Nature of Interaction MSPs and Support Vendors: Service delivery performance management and governance Tool Vendors and OEMs: Platform updates, escalations, and innovation inputs Auditors and Regulatory Inspectors: ITSM audits, evidence sharing, compliance tracking External Interaction % ~30% of role involves external collaboration, including vendor governance, audits, and technology discussions Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) IT budget adherence, budget planning, execution and cost reduction accountability Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Skills As mentioned above Experience Minimum 15+ years in IT service delivery/assurance leadership roles. Proven experience managing global service operations in complex enterprise environments Show more Show less

Job Overview We are seeking an experienced and dynamic Head of IT Infrastructure to lead the IT department of our pharmaceutical company in India. The incumbent will be responsible for overseeing the design, implementation, and management of the company's IT infrastructure, ensuring operational excellence, security, compliance, and alignment with business goals. This leadership role requires a strategic thinker with a proven track record in managing complex IT environments, driving digital transformation, and ensuring regulatory adherence in the pharmaceutical sector. Key Responsibilities Lead, mentor, and manage a team of IT professionals to ensure high performance and collaboration. Foster a culture of innovation, accountability, and continuous improvement within the IT department. Oversee the planning, execution, and delivery of IT infrastructure projects within scope, budget, and timelines. Coordinate with cross-functional teams to align IT initiatives with organizational objectives. Design, implement, and maintain a robust, scalable, and secure IT infrastructure, including servers, networks, storage, and cloud systems. Ensure 24/7 availability and performance of critical IT systems to support business operations. Develop and manage backup strategies to ensure data integrity and availability. Regularly test and optimize backup systems to mitigate data loss risks. Negotiate and manage contracts with IT vendors, service providers, and technology partners. Evaluate vendor performance to ensure cost-effectiveness and quality of services. Implement and enforce IT security policies to safeguard sensitive data and intellectual property. Ensure compliance with industry standards (e.g, GxP, FDA, Indian IT Act) and cybersecurity frameworks. Prepare and manage the IT infrastructure budget, ensuring cost efficiency and optimal resource allocation. Identify opportunities for cost savings without compromising quality or performance. Drive digital transformation initiatives to modernize IT systems and enhance operational efficiency. Stay updated on emerging technologies (e.g, AI, IoT, cloud computing) and recommend innovative solutions tailored to the pharmaceutical industry. Develop and maintain disaster recovery and business continuity plans to minimize downtime and ensure operational resilience. Conduct regular DR drills and risk assessments to validate preparedness. Ensure adherence to regulatory requirements specific to the pharmaceutical industry (e.g, 21 CFR Part 11, Schedule M, GDPR, ISO). Maintain comprehensive documentation for audits, inspections, and quality assurance purposes. Expertise in IT infrastructure (servers, networks, cloud platforms like AWS/Azure, virtualization). Strong knowledge of cybersecurity tools, backup solutions, and enterprise software systems (e., ERP, LIMS). Certifications (Preferred): ITIL, CCNA/CCNP, MCP, MCSA or equivalent certifications in IT infrastructure and security. (ref:iimjobs.com) Show more Show less

Job Title- Head Projects & CoE Job Summary The Head – Projects & CoE is responsible for leading the global project management office (PMO), ensuring high-quality delivery of IT infrastructure, cybersecurity, cloud, and service assurance initiatives across geographies. This role establishes standardized project governance, enforces delivery frameworks, and builds a Center of Excellence (CoE) for project delivery, agile maturity, and tool adoption. The incumbent acts as a strategic advisor to the CIO and IT leadership for project prioritization, cross-functional alignment, risk mitigation, and benefit realization. Areas Of Responsibility Key Responsibilities Project Governance & Delivery Oversight Define, enforce, and monitor global project management standards and delivery frameworks. Set up governance cadence including SteerCos, QBRs, milestone reviews, and benefit realization checkpoints. Drive portfolio-level risk management, timeline assurance, and program visibility. CoE Development & Capability Building Build and manage a Project Management Center of Excellence to provide tools, training, and playbooks for agile and hybrid delivery models. Promote project manager certification programs (PMP, Agile, PRINCE2, etc.) across the IT team. Tooling & Automation Enablement Implement and maintain project portfolio tools (e.g., Smartsheet, MS Project, Jira, ServiceNow PPM). Create real-time dashboards and scorecards for leadership visibility and performance tracking. Program Leadership Oversee strategic initiatives including global infra transformation, AD consolidation, and tool modernization. Act as the program lead for cross-functional and multi-region delivery initiatives. Stakeholder Engagement & Communication Partner with CIO, CFO, PMO, Digital CoE, and regional IT leaders for investment alignment and prioritization. Support ITBPs and Finance with status reporting, budget utilization, and ROI insights. Specialized Knowledge Requirements Deep expertise in enterprise project delivery methodologies (Agile, Waterfall, Hybrid) Program governance and benefit realization tracking PPM tooling (e.g., Smartsheet, ServiceNow, Jira) Resource modeling and agile maturity enablement Familiarity with ITIL, COBIT frameworks for operational alignment Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Nature of Communication Executive summaries, project reviews, dashboard walkthroughs, and escalation briefings Formalized status reports, PMO metrics, and transformation milestones Contracts and SoW alignment meetings with vendors/MSPs Role Played in Negotiations Co-leads vendor contract structuring around delivery timelines, change requests, and penalty clauses Works with Legal, Procurement, and Finance to finalize service agreements and delivery scope Key Decision-Making Expected Portfolio prioritization and project selection PM tool stack adoption and change management strategy Resource deployment decisions across programs Program-level go/no-go recommendations and risk escalations Key Challenges for the Role Aligning diverse delivery models across countries and vendors Driving consistent program governance in a federated operating model Managing transformation scope creep and stakeholder expectation mismatches Standardizing documentation and reporting practices globally Extent and Nature of Innovation Required for the Role High: Championing project automation, agile governance tooling, and predictive analytics for risk management Introduction of modern dashboarding, collaboration tools, and performance scorecards Embedding a digital-first mindset and PM competency uplift across the organization Job Requirements Educational Qualification: Master's in Information Systems, Business Administration, or Engineering Certifications: PMP, PRINCE2, Agile/Scrum Master certifications (mandatory) SAFe or PPM tooling certifications (preferred) Experience: 12+ years in IT project/program delivery roles, with at least 5 years in global leadership Proven experience managing transformation programs across infra/cloud/security domains Skills: PMO operations, risk management, stakeholder engagement Delivery performance benchmarking and reporting Cross-cultural team leadership Travel Requirement: Up to 30% (depending on program deployment and vendor engagements) Travel Estimate 30% Job Scope Internal Interactions (within the organization) Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Interactions (outside the organization) External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) Project cost, timelines & budgets, estimates Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification PMP, PRINCE2, Agile/Scrum Master certifications (mandatory). SAFe or PPM tooling certifications (preferred) Skills PMO operations, risk management, stakeholder engagement. Delivery performance benchmarking and reporting. Cross-cultural team leadership Experience 15+ years of experience in IT audit, risk, and compliance roles. Exposure to global audit environments and regulated industries (pharma/healthcare preferred) Show more Show less