About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Industrial Trainee – Testing and Monitoring About the Team: - The PhonePe Financial Services Compliance team plays a critical role in the successful execution of the firm & compliance mission. The Compliance function ensures the development and maintenance of a strong compliance culture by developing and maintaining program infrastructure that identifies, measures and monitors compliance with applicable laws, regulations and rules that govern our business globally. Compliance teams work closely with business, legal, risk, and audit functions to provide expertise on regulatory compliance matters, assess and measure compliance and related risks, and monitor and test the adequacy of the firm & compliance control environment. The Associate Manager Compliance Testing role is relatively new within the PhonePe Compliance & Regulatory Management team with responsibility for oversight of consistent implementation of policies & practices whilst ensuring country nuances are adopted to consider local laws and regulations. Such practices will include a common approach and framework for risk assessment, monitoring, testing and surveillance activities. The Compliance Testing Industrial Trainee is responsible for the timely and effective management and execution of the Compliance Testing program. As a member of the PhonePe Compliance Testing team, the individual reports into the Manager, Compliance and will be based in Bangalore, India. The individual should have flair for audit or compliance monitoring/testing with a strong risk and control mindset, keen awareness and interest in Data Analytics and is responsible to assess compliance with regulations and policies through reviews conducted across the various product types and instrument types used or issued within PhonePe and affiliated businesses. Roles and Responsibilities: Contribute and point-out risks of the product/service during pre-planning work. Prepare the control checklist required for the review for each regulatory and unregulated functions Designing work programs and executing steps, meeting deadlines to evaluate compliance with rules and regulations. Interacting with senior heads of business and compliance as part of scoping, control design assessment, reporting findings and offering solutions to address control gaps or enhance processes. Formulate questions to be asked during walkthroughs and lead walkthroughs when called upon Identify controls after attending a walkthrough, specifically those related to the risks noted Provide rough drafts of issue documentation, identifying the important parts required. Define testing scripts, coordinate with respective development teams to run the same during the review process and evaluate the outcome along with the manager. Role Requirements: Good eye for detailing with respect to each product regulations and controls Inclination and focus on Controls Testing (which very importantly includes (i) assessing the design of controls, and (ii) whether the controls are operating effectively) would be a good candidate. The would be the key & critical foundation. Basic AML/ OFAC experience would be preferred. Passion for technical compliance and be interested in conducting wide-scale investigative reviews. Have a good appreciation of the regulations applicable in India and APAC. Highly detail-oriented, motivated, curious individual with good time-management skills, analytical and communication skills Quick and sharp individual who relishes the challenges of understanding and interpreting regulations and processes across different businesses and jurisdictions. Strong communication, interpersonal and influencing skills. The candidate should have the ability to establish credibility and strong partnerships with senior business leaders, control functions and corporate partners globally. Fluency in written and spoken English is a must have. Excellent written skills, and ability to prepare clear, concise reports with minimal supervision. Have an audit and / or relevant industry qualifications, or a university degree. Proficiency in Excel and SQL is a preferred skill to have. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog .
Company Description PhonePe, founded in December 2015, is India's largest payments app, promoting digital inclusion for consumers and merchants with 480 million registered users. The company has digitized 36 million offline merchants across Tier 2, 3, 4 cities and beyond, covering 99% of postal codes in India. PhonePe leads in the Bharat Bill Pay System, processing over 45% of transactions. Offering safe investing options since 2017, PhonePe provides mutual funds and insurance products for financial inclusion. Role Description This is a full-time on-site Associate role at PhonePe located in Ahmedabad. Associates will be responsible for daily operational tasks such as customer service, transaction processing, and merchant support. They will also assist in implementing new payment solutions, conducting market research, and analyzing user feedback to improve services. Qualifications Customer Service, Transaction Processing, and Merchant Support skillsMarket Research and Data Analysis skillsAbility to multitask and work in a fast-paced environmentStrong communication and interpersonal skillsUnderstanding of digital payments and financial servicesBachelor's degree in Business Administration, Finance, or related fieldExperience in the fintech industry is a plus
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! JOB DESCRIPTION Role: Advisor Title: Advisor, Customer experience Location: Bangalore Reporting to: Assistant Manager, Customer experience About Phonepe : PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others. About Customer Experience Function : At PhonePe, the customer experience team takes full ownership of customers’ problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback. Function Summary: The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe. As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers Role Responsibilities: Act with integrity & think customer-first in every interaction Handle PhonePe account and transaction related queries Ability to flex between phone & data channels Follow specified process guidelines to bring about resolution Build customer trust through their interaction Ability to meet hourly & daily productivity goals Leverage internal processes and resources to drive resolution Escalate appropriately taking support from relevant teams to resolve customer issues Recommend process improvements Engage & Educate customers so they’re able to leverage PhonePe to the fullest Experience, Skills, Qualifications: Have excellent written and verbal communications Have good learnability Be an active listener and deal well with objection Have strong customer orientation and ability to adapt/respond to different scenarios Be a team player, flexible and open to feedback Ability to multitask, prioritize, and manage time effectively Should be able to speak in English and Hindi Graduation (10+2+3) is Mandatory Multilingual skills (spoken + written) in South Indian languages are preferred PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog .
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Challenges Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking As a Software Engineer: You will build Robust and scalable web-based applications. You will need to think of platforms & reuse Build abstractions and contracts with separation of concerns for a larger scope Drive problem-solving skills for high-level business and technical problems. Do high-level design with guidance; Functional modeling, break-down of a module Do incremental changes to architecture: impact analysis of the same Do performance tuning and improvements in large scale distributed systems Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code. Experience with multi-threading and concurrency programming Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces Excellent coding skills – should be able to convert the design into code fluently Knowledge of Test Driven Development Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc) Strong desire to solving complex and interesting real-world problems Experience with full life cycle development in any programming language on a Linux platform Go-getter attitude that reflects in energy and intent behind assigned tasks Worked in a startups environment with high levels of ownership and commitment BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent). Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data. 7+ years of experience in the art of writing code and solving problems on a Large Scale. An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback. As a Software Engineer, good to have The ability to drive the design and architecture of multiple subsystems Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product Understanding of the industry’s coding standards and an ability to create appropriate technical documentation. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Area Manager - Operations About Us: PhonePe is the leader in UPI based payments in India. Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe started in 2015 and crossed 2 bn transactions on its platform in 2019. We have a customer base of 150+ mm users and 6 mm merchants live on our platform. About Pincode : Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale. Summary: This role involves gaining a thorough understanding of the growth trends across various categories, including Supermarkets, F&V, M&P, Retail, FMCG, FMCD, Healthcare & Wellness, and Lifestyle. The individual will be responsible for ensuring timely store cataloging, managing stock levels and store audits, overseeing both current and new merchant relationships, handling the complete order lifecycle, leading a team of store executives, and tracking key store performance metrics. This is an On-field role. It is a 6 day shift base working with rotational weekoff Responsibilities: Category Expertise and Merchant Management Category Understanding: You will need to develop a deep understanding of growth trends and dynamics in different sectors like Supermarkets, FMCG, Healthcare, Lifestyle, and others. This knowledge will help you align store offerings with market demand and growth opportunities. Merchant Management: This involves managing existing merchant relationships to ensure they meet operational standards, product availability, and quality. Store Operations and Catalog Management Store Cataloging: A key responsibility is to ensure that all products and services are accurately cataloged in the system. This involves organizing them into correct categories, ensuring up-to-date product details, pricing, and availability, all within the required timelines. Stock Management and Audit: Managing inventory effectively is crucial. You will oversee quality checks, stock levels and conduct audits to ensure there are no discrepancies in stock records. Pricing Strategy: You will be responsible for ensuring that product pricing is competitive by maintaining pricing parity with key competitors. This includes monitoring competitor pricing trends and adjusting your pricing accordingly to remain attractive to customers Order and Fulfillment Management / Order Lifecycle: You will oversee the entire order process, from order creation to fulfillment and delivery. This includes ensuring that orders are accepted and packed as per defined TATs,, managing any issues that arise during the order process, and ensuring ground-level resolution based on tickets raised by customers. Team Leadership and Performance Monitoring Team Management: Leading and managing a team of store executives will be a core responsibility. You’ll need to ensure that your team is motivated, properly trained, and able to carry out their tasks efficiently. Providing guidance, setting expectations, and maintaining communication within the team will be essential for success. Store Metrics and Performance: Monitoring and improving key performance indicators (KPIs) will be critical. This could include metrics like sales performance, inventory turnover, merchant performance, or customer satisfaction. You’ll need to use this data to drive decisions and make operational improvements. Requirements: Proven working experience of 3-5 years in sales/business development/cataloging/quick commerce operations Excellence communication and influencing skills Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership Ability to develop strong relationships with stakeholders and be a team player Exposure to the start up environment is an added advantage Basic Excel skills Should be ready to travel as this is a full-time field role PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! About Us: PhonePe is the leader in UPI based payments in India. Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe started in 2015 and crossed 2 bn transactions on its platform in 2019. We have a customer base of 150+ mm users and 6 mm merchants live on our platform. About Pincode: Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale. Summary: This role involves gaining a thorough understanding of the growth trends across various categories, including Supermarkets, F&V, M&P, Retail, FMCG, FMCD, Healthcare & Wellness, and Lifestyle. The individual will be responsible for ensuring timely store cataloging, managing stock levels and store audits, overseeing both current and new merchant relationships, handling the complete order lifecycle, leading a team of store executives, and tracking key store performance metrics. This is an On-field role. It is a 6 day shift base working with rotational weekoff Responsibilities: Category Expertise and Merchant Management Category Understanding: You will need to develop a deep understanding of growth trends and dynamics in different sectors like Supermarkets, FMCG, Healthcare, Lifestyle, and others. This knowledge will help you align store offerings with market demand and growth opportunities. Merchant Management: This involves managing existing merchant relationships to ensure they meet operational standards, product availability, and quality. Store Operations and Catalog Management Store Cataloging: A key responsibility is to ensure that all products and services are accurately cataloged in the system. This involves organizing them into correct categories, ensuring up-to-date product details, pricing, and availability, all within the required timelines. Stock Management and Audit: Managing inventory effectively is crucial. You will oversee quality checks, stock levels and conduct audits to ensure there are no discrepancies in stock records. Pricing Strategy: You will be responsible for ensuring that product pricing is competitive by maintaining pricing parity with key competitors. This includes monitoring competitor pricing trends and adjusting your pricing accordingly to remain attractive to customers Order and Fulfillment Management / Order Lifecycle: You will oversee the entire order process, from order creation to fulfillment and delivery. This includes ensuring that orders are accepted and packed as per defined TATs,, managing any issues that arise during the order process, and ensuring ground-level resolution based on tickets raised by customers. Team Leadership and Performance Monitoring Team Management: Leading and managing a team of store executives will be a core responsibility. You’ll need to ensure that your team is motivated, properly trained, and able to carry out their tasks efficiently. Providing guidance, setting expectations, and maintaining communication within the team will be essential for success. Store Metrics and Performance: Monitoring and improving key performance indicators (KPIs) will be critical. This could include metrics like sales performance, inventory turnover, merchant performance, or customer satisfaction. You’ll need to use this data to drive decisions and make operational improvements. Requirements: Proven working experience of 3-5 years in sales/business development/cataloging/quick commerce operations Excellence communication and influencing skills Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership Ability to develop strong relationships with stakeholders and be a team player Exposure to the start up environment is an added advantage Basic Excel skills Should be ready to travel as this is a full-time field role PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! About Us: Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mm users and 16 mm merchants live on our platform. Job Objective: Mass offline team focuses on driving PhonePe acceptance at offline merchants across urban and rural markets across the country. TSM is responsible for accelerating our presence in offline space by driving merchant acquisition & servicing within an assigned geographical area through a team of Business Development Executives. The incumbent will play a key role in driving market share of PhonePe in offline business The role will manage a team of 8-10 BDE/RTLs & report to the Area Sales Manager. Responsibilities: Business Growth - Grow merchant network by driving acquisition and servicing to attract and retain them Drive quality in execution by audits and review mechanisms Meet merchants to present products and manage escalations Monitor competition within assigned territory and share inputs with leadership team Drive acquisition and winbacks productivity to ensure right ROI Ensure payout closure and NOC from BDEs and FLs/TLs for all payments Brand Visibility - Ensure brand visibility in assigned territory leveraging collaterals provided by the organization Participate in promotional events and other BTL activity (e.g. Road shows and trade shows) to cultivate customer relationships. People Management- Facilitate hiring of BDEs/ TLs to ensure 100% manning in their territories Onboard and provide on-the-job-training to the front line sales team to improve performance Monitor KPIs and coach team members on an ongoing basis Work towards retention and engagement of the front line sales team Drive execution rigor by being in the market and observing BDEs/TLs Motivate the team by regularly communicating about monthly schemes and incentives. Requirements: MBA from Tier 2/3 campus with good academic record Proven working experience of 2 - 4 years in sales managing sales team (off roll / on roll) Experience in Telecom, FMCG, Retail are highly preferred (B2C experience) Excellent interpersonal skills and a strong sales/customer service focus Field sales experience with proven track record of increasing sales and revenue Exposure to the start up environment is an added advantage. Problem solving abilities with strong bias for impact Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative established targets and metrics PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! About Us: Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mm users and 16 mm merchants live on our platform. Job Objective: Mass offline team focuses on driving PhonePe acceptance at offline merchants across urban and rural markets across the country. TSM is responsible for accelerating our presence in offline space by driving merchant acquisition & servicing within an assigned geographical area through a team of Business Development Executives. The incumbent will play a key role in driving market share of PhonePe in offline business The role will manage a team of 8-10 BDE/RTLs & report to the Area Sales Manager. Responsibilities: Business Growth - Grow merchant network by driving acquisition and servicing to attract and retain them Drive quality in execution by audits and review mechanisms Meet merchants to present products and manage escalations Monitor competition within assigned territory and share inputs with leadership team Drive acquisition and winbacks productivity to ensure right ROI Ensure payout closure and NOC from BDEs and FLs/TLs for all payments Brand Visibility - Ensure brand visibility in assigned territory leveraging collaterals provided by the organization Participate in promotional events and other BTL activity (e.g. Road shows and trade shows) to cultivate customer relationships. People Management- Facilitate hiring of BDEs/ TLs to ensure 100% manning in their territories Onboard and provide on-the-job-training to the front line sales team to improve performance Monitor KPIs and coach team members on an ongoing basis Work towards retention and engagement of the front line sales team Drive execution rigor by being in the market and observing BDEs/TLs Motivate the team by regularly communicating about monthly schemes and incentives. Requirements: MBA from Tier 2/3 campus with good academic record Proven working experience of 2 - 4 years in sales managing sales team (off roll / on roll) Experience in Telecom, FMCG, Retail are highly preferred (B2C experience) Excellent interpersonal skills and a strong sales/customer service focus Field sales experience with proven track record of increasing sales and revenue Exposure to the start up environment is an added advantage. Problem solving abilities with strong bias for impact Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative established targets and metrics PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Overview We are seeking a dynamic and results-oriented marketer to spearhead the brand marketing strategy for a high-priority vertical within our organization. As the Marketing Lead you will be the brand champion, responsible for shaping and executing strategies that drive brand awareness, customer acquisition, and overall business growth. This is a high-impact role that requires a blend of strategic thinking, creative flair, and analytical prowess. You will work cross-functionally, collaborating with teams across Product, Business, Finance, Analytics, Tech, and Marketing to achieve shared goals. Responsibilities Leadership & Strategic Vision Be able to work with business heads and peers to understand Business objectives and translate that into marketing strategy for the various cross-functional teams. Be able to influence peers and also rally marketing teams to deliver on a common strategy and goal. Develop a compelling brand vision and strategy that aligns with the overall business objectives. Define the brand's positioning, messaging, and personality, ensuring consistency across all touchpoints. Cultivate and maintain a distinctive and compelling brand voice and personality that resonates with our target audience. Brand Elevation & Campaign Orchestration Elevate brand awareness, salience, and affinity to fuel customer growth and engagement across all touchpoints. Conceptualize and execute impactful 360-degree campaigns that leverage the power of diverse channels, including out-of-home, print, radio, catchment-area marketing, social, digital, owned channels, and PR. Be able to work with digital and mobile advertising teams to amplify awareness and drive adoption. Manage campaigns from initial agency briefs to creative development, media planning, execution, and measurement, ensuring seamless integration and optimal results. Synergy & Optimization Forge strong partnerships with cross-functional teams (offline, customer acquisition, customer engagement, product, PR, legal, finance) and external partners (marketing agencies, 3Ps, affiliates) to achieve shared objectives. Ensure brand consistency and integrity across all marketing assets and touchpoints. Lead brand research and tracking studies in collaboration with Market Research teams and agencies to glean actionable insights. Set, monitor, and optimize campaign goals and performance metrics to maximize ROI. Regularly present updates and progress reports to senior leadership, showcasing the impact of brand initiatives on business outcomes. Financial Stewardship Manage and optimize marketing communication and traditional, digital, and social marketing budgets to ensure maximum efficiency and effectiveness. Oversee and manage the performance of marketing agencies, holding them accountable for delivering exceptional results. Agility & Results Orientation Stay ahead of the curve by keeping abreast of the latest tools, trends, and best practices; test and assess their effectiveness to identify opportunities for innovation. Thrive in a fast-paced, deadline-driven environment, effectively multitasking while maintaining quality and attention to detail. Deliver exceptional results with a strong bias for action in an ambiguous environment, demonstrating a proven ability to navigate complexity and uncertainty. Ideal Candidate Requirements Must Have Demonstrated capabilities in Fintech/consumer tech industries having seen 0-1 scale journeys and a very sharp understanding of business and product and how that has translated into marketing strategies 10+ years of brand building and large-scale campaign/media management experience in consumer tech/financial services/internet brands 6+ years of team building and management experience. Fluency in traditional and digital advertising media, social media, content partnerships & sponsorships. Proven commercial acumen, with experience managing large-scale campaign and media budgets. Customer-centric approach. A strong brand vision and the ability to translate it into an actionable yearly roadmap, rallying internal and external stakeholders to deliver on it. Deep understanding of research and how to leverage insights into creative strategy. Critical Requirement Customer-Centric Approach: A genuine passion for understanding and meeting customer needs. Entrepreneurial Spirit: A self-starter with a bias for action. Ability to take initiative and work independently. Key Skills Brand strategy, brand management, marketing campaign development and execution, digital marketing, mobile marketing, customer acquisition, customer engagement, market research, data analysis, cross-functional leadership, communication, creativity, problem-solving Additional Desirable Skills Experience in the relevant industry vertical, experience with brand tracking and measurement tools, knowledge of marketing automation platforms. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! JOB DESCRIPTION: Campaign Manager Responsibilities: Lead the ad operations Campaign Management team for assigned industries by overseeing scheduling, Creation, and execution of campaigns on PhonePe platforms with the intent of maximizing accuracy and timely delivery of campaigns. Lead a team of Associate campaign manager and Campaign manager to drive KPIs of ad-ops team Actively manage and keenly monitor the campaign performance of PhonePe assets and map them to the sales funnel to maximize revenue. Identify, establish, and implement industry best practices on ad set up, measurement and reporting. Strong communication skills with internal and external stakeholders Actively engage and collaborate with BD/Product Design/CS/Creative teams for planning, campaign management, prioritization, scheduling, and delivery of campaigns Manage both ads and rewards campaign lifecycle including, but not limited to advertiser onboarding, campaign set-up, invoicing, collections, reporting, monitoring & optimization. Analyse campaign performance and conversion and make educated recommendations to BD team/Advertisers for how future ads might be optimized for best results. Lead automation and process improvement initiatives to increase team productivity and enhance operational efficiency. Generate and present weekly & monthly reports on campaign highlights & dashboards. Use data from existing campaigns to influence strategies for upcoming ones by considering performance metrics and audience targeting, in turn leading to the achievement of sales objectives Basic Qualifications/ Requirements: Tier 2 MBA colleges (2-4 years of work experience) or Tier 1 graduates (1-2 years of relevant experience) with zeal to work in digital/Operation vertical. Excellent communication and people skills Strong analytical and detail-oriented aptitude Ability to multitask and prioritize Must be able to work with minimum supervision PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Challenges Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking As a Software Engineer: You will build Robust and scalable web-based applications You will need to think of platforms & reuse Build abstractions and contracts with separation of concerns for a larger scope Drive problem-solving skills for high-level business and technical problems. Do high-level design with guidance; Functional modeling, break-down of a module Do incremental changes to architecture: impact analysis of the same Do performance tuning and improvements in large scale distributed systems Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code. Experience with multi-threading and concurrency programming Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces Excellent coding skills – should be able to convert the design into code fluently Knowledge of Test Driven Development Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc) Strong desire to solving complex and interesting real-world problems Experience with full life cycle development in any programming language on a Linux platform Go-getter attitude that reflects in energy and intent behind assigned tasks Worked in a startups environment with high levels of ownership and commitment BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent). Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data. 7-11 years of experience in the art of writing code and solving problems on a Large Scale. An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback. As a Software Engineer, good to have The ability to drive the design and architecture of multiple subsystems Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product Understanding of the industry’s coding standards and an ability to create appropriate technical documentation. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job Summary: Responsible for managing the day-to-day activities of the collection strategy team for merchant and consumer lending. This role requires a deep understanding of debt collection strategies across various channels (tele-calling, field, and digital), a strong grasp of collection and recovery metrics (including NPA), and the ability to analyze data to identify trends, perform root cause analysis (RCA), and drive performance improvements. The ideal candidate will be a data-driven problem solver with excellent communication and collaboration skills. Responsibilities: Strategy Execution & Monitoring: Implement and monitor collection strategies across different loan products (merchant and consumer), ensuring alignment with overall business objectives. This includes optimizing strategies for different delinquency buckets. Channel Management: Oversee the performance of various collection channels (telecalling, field agents, legal, and digital channels like SMS, email, WhatsApp, in-app notifications). Analyze channel effectiveness and recommend improvements. Data Analysis & Reporting: Analyze collection performance data, identify key trends, and provide regular reports on key metrics such as roll rates, recovery rates, NPA, and collection efficiency. Develop dashboards and visualizations to track performance. Root Cause Analysis (RCA): Conduct thorough root cause analysis for missed performance targets, identify contributing factors, and recommend corrective actions. Collaborate with other teams to implement solutions. Strategy Optimization: Continuously evaluate and refine collection strategies based on data analysis, market trends, and regulatory changes. Propose and implement new strategies to improve recovery rates and reduce losses. Vendor Performance Management: Monitor their performance against agreed-upon KPIs, conduct regular reviews, and ensure compliance with company policies and regulations. Collaboration: Work closely with other teams, including product, technology, risk, and operations, to ensure seamless execution of collection strategies. Compliance: Ensure all collection activities comply with regulatory guidelines and company policies. Stay updated on changes in regulations related to debt collection. Documentation: Maintain detailed documentation of collection strategies, processes, and performance metrics. Required Skills and Experience: Bachelor's degree Minimum of 6-8 years of experience in collections strategy or a related analytical role, preferably in Banking/NBFC. Strong understanding of debt collection strategies and best practices, including telecalling, field collections, legal processes, and digital collection channels. In-depth knowledge of collection and recovery metrics, including NPA, roll rates, recovery rates, and collection efficiency. Proficiency in data analysis tools and techniques Excellent analytical and problem-solving skills. Ability to identify trends, conduct RCA, and develop data-driven solutions. Strong communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams. Knowledge of regulatory guidelines and compliance requirements related to debt collection. Experience with merchant lending and consumer lending is a plus. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! About PhonePe Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer-centricity. Culture At PhonePe, we take extra care to make sure you give your best at work, Every day! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing your dreams with purpose and speed, join us! Requirements: 1+ years of experience in the art of writing code and solving problems on a Large Scale (FinTech experience preferred). Excellent Computer Science fundamentals in object-oriented design, data structures and algorithms. Excellent problem solving and troubleshooting skills and converts larger fuzzy problems into actionable pieces. Experience in the fundamentals of web technologies such as JavaScript, AJAX, HTML, CSS and mobile-first web development. Experience with any of modern web frameworks and in-depth knowledge in at least one of the frameworks on how overall design has been approached. Expected to own multiple web products across teams or within the larger team and define and drive the success of his/her products. Knowledge of usability principles, cross-browser compatibility, and HTML document architecture and build a culture with his/her peer group to adhere to these. Obsessed with Web Performance Optimisation and adopts it for all web products he/she owns. Expert with browser tuning and optimisation techniques/tools. Experienced in multi-tier large scale web architecture. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job overview: Associate Manager - Litigation would be responsible for managing litigation cases including Consumer, Civil, Criminal and Commercial litigation and other court related litigation cases. Duties include drafting, reviewing, briefing counsels, follow-up on ongoing cases, legal strategy, updating MIS and supporting business in legal disputes resolution. Additionally, conduct legal research on legal issues related to ongoing cases and new judgements. Minimum Qualification Education: LLB Role: Assistant Manager - Litigation PQE: 6-8 yrs. Employment Type: Full Time, Permanent Duties And Responsibilities Litigation Experience in managing litigation cases across Consumer Forums, District Courts, High Courts and Tribunals. Drafting and reviewing of litigation related documents such as Complaints, Suits, Replies, Rejoinders, Writs, Affidavits, Appeals, Contracts, Agreements, etc. Knowledge of substantive and procedural laws required for Litigation (Consumer/ Civil/ Criminal/Commercial). Drafting of replies to notices received from Advocates, Law Enforcement Agencies, Statutory /Regulatory Bodies, etc. Exposure to appearing before Courts/ Tribunals and managing Litigation cases (Consumer/Civil/Criminal/ Commercial) and Arbitration proceedings. Assisting and briefing external counsels for representing company before courts/ tribunals. Research and drafting of legal opinions. Maintain MIS of all litigation against the Company, Senior Management & its employees. Follow up on ongoing cases with Advocates / legal officers. Strong analytical ability, logical and problem-solving approach on complex issues. Fluent in reading & writing English & Hindi languages respectively as applicable. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! About PhonePe PhonePe is India's largest transactions platform built on payments. It is the crusader of UPI payments and a proud contributor to the hypergrowth of the world's most advanced payments system. We are leading the narrative on mobile payments which will change the way people manage their money on the go. We want to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We see ourselves facilitating this change, through technology at scale, positive disruption, and dogged customer centricity. PhonePe started in 2015 and has achieved many milestones in the last 6 years and is rightly India's Payments App. Culturally, as a team, we learn fast, fail fast, act to impact, run lean and collaborate to bring out excellence and intellectual honesty in each other. Skills Expected: Solid foundational knowledge of information security principles and Governance, Risk, and Compliance (GRC). Exceptional communication abilities, both spoken and written. Effectively manage and engage stakeholders. Team & Responsibilities: As part of the IT Compliance team, you will collaborate with various stakeholders to ensure our products are developed in accordance with regulatory requirements. Given PhonePe's diverse licenses (Wallet, e-KYC, UPI, etc.), you will play a key role in supporting multiple compliance audits. Additionally, you will be involved in our Third-Party Risk Management program, conducting risk assessments on vendors in partnership with business teams and the vendors themselves. Day-to-Day (BAU): Your responsibilities will include interpreting regulations to align with PhonePe's business operations and identifying and gathering necessary evidence to demonstrate ongoing regulatory compliance. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog .
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Function brief: Ad-Sales enables Brands to leverage PhonePe’s strength of User reach (600 Mn+ Registered), Scale (7Bn+ App opens) and Engagement (40+ visits per month) to drive their Brand Marketing & Performance Marketing Objectives. Brand Marketing objectives primary include the top 2 steps of the Purchase funnel – Awareness & Interest through Reach & Frequency campaigns, while Performance Marketing objectives include New User Acquisition, Sales/Transactions, Dormant User and Premium user activation. There are two primary Sales roles in PhonePe Ads – Direct Ad Sales and Agency Ad Sales. Direct Ad sales- Sales team works directly with the Brand Marketing & Performance Marketing teams of the advertisers/brands. Agency Ad sales – Sales team directly with a marketing agency that work across advertisers & industries. Responsibilities: Open and scale agency business to gain larger spends within the marketing budgets of large marketing agencies in India Establish strong relationships with multiple stakeholders – Commercial teams, Digital leads and Media planners within the Agency-Region specific teams Build strong 1:1 relationship with agency personnels and understand the spends across objectives, channels, and scope potential for PhonePe Ads Drive awareness for PhonePe Ads offerings within the agencies through roadshows, workshops and account depth discussions Deliver on the revenue target by establishing business development rigors & feedback loops for product on outcomes delivered & scope of further business. Handle outbound sales (hard/push sales) according to the business needs to penetrate the new accounts and new business lines deeper. Collaborate within Agencies to ensure inflow of campaign briefs from the key accounts and various industries to gain larger spend share from the Agency Requirements: 5+ Years of similar experience in Media. Tier 1 college is required. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! . PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog .
Key deliverables: Monitor and control delinquency to minimize credit losses on unsecured lending products. Develop and implement effective collection strategies and tracking mechanisms. Lead and manage a large collections team across India, driving performance and process improvements. Collaborate with risk and product teams to identify, measure, and mitigate risks and optimize collections costs. Role responsibilities: Analyze delinquent portfolios daily and create location-level strategies for smooth pan-India operations. Drive continuous improvements through data-driven decision making and advanced technology adoption. Manage multiple stakeholders, communicate clearly, and resolve disagreements maturely. Recruit, mentor, and motivate the collections team to meet and exceed targets consistently.
Key Deliverables: Implement and maintain privacy program elements including DPDPA compliance. Conduct DPIAs, risk assessments, and manage privacy incidents and data subject requests. Enhance consent management and maintain personal data inventory. Design and deliver privacy training and awareness programs. Role Responsibilities: Serve as key privacy advisor to internal stakeholders and support privacy-related decisions. Monitor privacy regulations and assess impact on business operations. Review vendor contracts and assist in third-party risk management. Continuously test and improve existing privacy controls across the organization.