11:11 Systems

DEVOPS - INTERN The Role: We are looking for a motivated and self-driven Information Technology (IT) Intern to join our team. The IT Intern will support our in-house IT Projects in providing technical assistance, maintaining, and configuring automation and processes. The Intern will be performing PoCs (Proof of Concept), research work for upcoming project enhancements. The successful candidate will be able to gain experience in Cloud technologies, troubleshoot and resolve technical issues in Cloud. They will be trained by the team members. What You ll Do: Provide technical assistance to staff on internal automation related issues. Work on Proof of Concepts and research work under the guidance of the team. Monitor system performance and troubleshoot any issues in the in-house infrastructure. Write automation scripts for internal projects by following the best practices set by the team. Follow established procedures and processes defined for the team. Research and recommend solutions for technical problems. Work supportively with colleagues, operating in a manner that is consistent with 11:11 s Code of Business Ethics and Company Values Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements Additional duties as assigned Who You Are What You ll Bring: Qualification : BE / B.Tech / M.E / M.Tech/ M.C.A. Knowledge of any coding language- Python/Java, Shell script. Understanding of computer science concepts. Sound understanding of OOPs concepts Devops concepts, Source code management (Git). Excellent Communication Skills. Strong team player. Quick Learner. Excellent problem-solving and troubleshooting skills. Works supportively with colleagues, operating in a collegiate manner always and in line with the Company s values. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Purchase Requisition Specialist The Role: The Purchase Requisition Specialist will be the primary liaison between internal business owners and the Procurement team managing data about the organization s procurements. This role will initiate, and process requisitions, ensuring accuracy and completeness, while coordinating and communicating with numerous departments. The individual will also acknowledge receipts of purchases, reconcile invoices, update internal documentation, and help perform financial and business reconciliations. What You ll Do: Stay current on global purchase requisitions for several departments. Timely communication with suppliers, internal stakeholders, and managers. Oversee and coordinate with internal stakeholders and global purchasing to assure timely and cost-effective delivery of product. Manage day to day monitoring of renewal status and communicate to multiple vendors. Coordinate vendor updates and pricing and update internal documentation. Create reports using Excel and Oracle Tools to summarize results for forecasting, reconciling, and creating variance analysis. Analyze and troubleshoot information to provide insight and information to Senior Management. Participate in business and functional meetings to understand reporting/data requirements. Write and maintain process documentation for any reports developed or modified. Administer various projects and other adhoc reporting and responsibilities as assigned. Manage project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions. Work supportively with colleagues, operating in a manner that is consistent with 11:11 s Code of Business Ethics and Company Values. Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies. Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. Additional duties as assigned. Who You Are & What You ll Bring: University or college degree in Economics, Finance, Math, Statistics, or a related degree with 1-2 years of work experience required Ability to learn quickly in a highly technical environment using tools like Oracle, D365, or similar accounting packages Working knowledge of best practices in finance, accounting, or business operations Intermediate Excel skills required (e.g., pivot tables, charts, graphs etc.) Proficiency in PowerPoint and Word Excellent oral and written communication skills Working knowledge and experience with databases such as Access and SQL is a plus Must be legally eligible to work in India without visa sponsorship To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits: Healthcare Insurance Plan Life Insurance Paid Vacation & Holidays India Pension Scheme

The Role: 11:11 Systems is looking for an energetic IT Project Manager, Service Delivery to help guarantee a positive on-boarding and implementation experience for all 11:11 Systems clients This is a full-time position, reporting to the Manager of Service Delivery Project Management, What Youll Do: Manage multiple, simultaneous medium to large scale deployment projects of customers into 11:11s Infrastructure with limited guidance from Senior Project Managers Complete project deliveries ensuring milestones, timelines, and budgets are met and that successful customer outcomes are achieved Follow 11:11 Systems project management practices and apply good common sense to each deployment utilizing the appropriate tools for each scope of work Handle administrative tasks as necessary on projects to keep individual contributors focused on production work Foster communication and transparency amongst all teams involved in the delivery of projects, including customers Contribute to the continuous improvement of delivery processes by offering feedback and suggestions on how to better deliver positive customer outcomes Work supportively with colleagues, operating in a manner that is consistent with 11:11s Code of Business Ethics and Company Values Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements Additional duties as assigned Who You Are & What Youll Bring: Bachelors degree in technical discipline or equivalent work experience required 3+ years of demonstrated experience managing or coordinating projects PMP or equivalent certification preferred Excellent communicator (English language speaking and writing), high energy, positive attitude, aptitude for professional growth Excellent organizational and multi-tasking skills; attention to detail Capable of handling multiple projects of various sizes simultaneously Must be legally eligible to work in assigned country without visa sponsorship To perform this job successfully, an individual must be able to perform each essential function satisfactorily The requirements listed above are representative of the knowledge, skill, and/or ability required Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions, Benefits: Healthcare Insurance Plan Life Insurance Paid Vacation & Holidays India Pension Scheme

The Role: The Architect - DevOps Azure is part of the 11:11 Systems NextGen Public Cloud team and will work closely with colleagues to deliver all aspects of the Managed Azure Cloud service. This role will work with the Azure Solutions architect to ensure the design focuses on the customer s needs while implementing the solution. This position will function as a customer-facing DevOps Architect that will engage with a variety of stakeholders in your customers organizations to drive business value while leveraging deep technical Azure platform expertise to ensure optimal solution delivery and support. The Azure DevOps Architect will have to work with the Engineers in the team to guide them on infrastructure and design solutions. What You ll Do: Architect and design Azure environments, infrastructure, and services that enable migration of IT infrastructure, services and systems from an on-prem environment to Azure. Collaborate with IT security teams to implement and manage cloud security policies, standards, and best practices. Develop and implement scalable and resilient cloud architecture solutions within an Azure Cloud environment. Work with Customers, Product Management, and the DevOps team where engagement will ensure that we drive modern managed services for our customers. Deliver the customer experience for engineering and deployment, ensuring customer satisfaction and providing technical excellence for problem resolution. Should have a work experience on Azure Web Services for atleast 4+ years. Work with Azure services and infrastructure deployments all the time ensuring you deliver scalable, resilient, and reliable systems hosted in Azure. Work with automation tools such as Terraform, CI/CD and monitoring tools such as Datadog. Author automation artifacts such as templates and scripts. Deep understanding of Azure Web services. Should have good knowledge on Azure networking, AKS, IAM, Azure Lighthouse services. Strong Powershell scripting and preferred Python, Javascript experience. Work supportively with colleagues, always operating in a collegiate manner and in line with the Company s values. Should be able to work on the customer requirements and design the solutions for customer environments. Directing the team in troubleshooting non-production and production related to solutions/issues. Experience with troubleshooting networking and telemetry services. Driving Proof of Concepts and Investigations tasks for better solutions. Work supportively with colleagues, operating in a manner that is consistent with 11:11 s Code of Business Ethics and Company Values Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements Additional duties as assigned Who You Are & What You ll Bring: Qualification : BE / B.Tech / M.E / M.Tech/ M.C.A. Minimum Total IT Experience : 8 10 Years in Automation, Design, Architect, Design Patterns, Javascript. Deep understanding of Azure automation and services like Azure AKS, Azure Lighthouse, ADDS , Update Management, Blueprints, Managed Identities, RBAC, Identity Management etc. 5+ years Experience in managing infrastructure as code with Terraform / Cloudformation / Ansible. Experience in building CI/CD pipeline using Terraform/Ansible. Familiarity with CI/CD tools such as AzureDevOps, TeamCity, Jenkins Strong Powershell/Bash scripting and good to have Python experience.. Strong networking knowledge. Strong knowledge of Windows and Linux operating systems. Knowledge of version control tools like Git, Bit Bucket. Deep understanding of security best practices and experience designing solutions aligning with various Compliance Programs. Working knowledge with AGILE development, SCRUM and Application Lifecycle Management (ALM) experience. Good to have: Certified Azure Architect, Azure Administrator. Good to have: JSON/YAML knowledge. Good to have knowledge of Containers and Kubernetes. Excellent Communication Skills. Strong team player. Quick Learner. Excellent problem-solving and troubleshooting skills. Works supportively with colleagues, operating in a collegiate manner always and in line with the Company s values. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits: Healthcare Insurance Plan Life Insurance Paid Vacation & Holidays India Pension Scheme

The Role: 11:11 Systems is looking for a dynamic and experienced Enterprise Solutions Manager (ESM). reporting to the Manager of Premier Accounts, who will lead and manage technical service delivery for our Premier accounts. You will direct the design, implementation, and lifecycle management of 11:11 Systems solutions. As a trusted advisor, you will provide strategic business and technology support/counsel to your customers across both their production and recovery environments. As ESM, you will be responsible for relationship development and management across key internal and customer stakeholders and executives to help translate their business needs into action. What You ll Do: Document and understand the customer s current, future / desired state, business goals and challenges, capabilities, and IT investments. Based on this understanding provide technical and strategic direction from initial solution design to steady state, based on industry and 11:11 Systems best practices Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and 11:11 Systems value Implement and manage effective governance practices and procedures across contracted scope of responsibilities (including change, incident, request, event, problem, and vendor management) Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, run books and procedures, overall solution architecture document, recovery strategies / plans and contract changes Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability Manage service / relationship risk areas and takes steps to mitigate. Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer. Participate in engineering efforts required to develop new capabilities to meet customer requirements, document results and sample deliverables. Identify sales opportunities and collaborate with Account Executives to grow revenue. Process customer self-service sales requests when needed. Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management. Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer. Work supportively with colleagues, operating in a manner that is consistent with 11:11 s Code of Business Ethics and Company Values Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. All other duties assigned. Who You Are & What You ll Bring: Bachelors degree in Computer Science, Engineering, or a related field 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments. Technology certifications preferred, such as ZCP, VMCE, MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc. At least one professional certification (e.g. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience. Functional knowledge and experience supporting the following: Zerto disaster recovery solutions Veeam backup and recovery solutions Virtualization; including VMWare & Hyper-Vs Networking; including SDN, VMWare NSX, routing and switching, security, and firewalls. Storage & backup services/administration. Database; Understanding of data models and data flows in complex multitier database and application environments. Windows & Linux OS administration. BCP & DR scenarios/solutions. Knowledge of Multi-Tier Application architecture design. Strong interpersonal skills, customer service skills and communication skills. Problem-solving skills to be able to resolve technical issues. Ability to train customers to use systems and software. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits: Healthcare Insurance Plan Life Insurance Paid Vacation & Holidays India Pension Scheme

The role of Enterprise Solutions Manager (ESM) at 11:11 Systems involves leading and managing technical service delivery for Premier accounts, under the guidance of the Manager of Premier Accounts. As an ESM, you will be responsible for directing the design, implementation, and lifecycle management of 11:11 Systems solutions. Your role will also include providing strategic business and technology support to customers, offering guidance across their production and recovery environments. Your primary responsibilities will revolve around understanding the customers" current and future business goals, challenges, and IT investments. You will then provide technical and strategic direction, ensuring the implementation of solutions aligns with industry and company best practices. As the main point of contact for technology solutions, you will coordinate resources globally to optimize customer and company value. In addition to relationship development with key stakeholders, you will oversee effective governance practices and procedures. This includes managing various aspects such as change, incident, request, event, problem, and vendor management. Your role will also involve developing productive customer relationships, acting as a Trusted Advisor, and contributing to the development of recovery strategies tailored to meet customer requirements. Furthermore, you will be expected to identify sales opportunities, collaborate with Account Executives to drive revenue growth, and actively participate in engineering efforts to meet customer needs. Your responsibilities will also encompass ensuring SLA targets are met, conducting regular service reviews, and adhering to company policies and guidelines. The ideal candidate for this role should possess a Bachelor's degree in Computer Science, Engineering, or a related field, along with a minimum of 10 years of professional IT experience. Additionally, candidates should have at least 3 years of demonstrated experience in Enterprise-focused TAM roles, Solution Architecture, and Customer-facing service delivery within complex environments. Relevant technology certifications and professional certifications (e.g., ITILv3, TOGAF, PRINCE2) are preferred. Key technical knowledge and experience required include disaster recovery solutions, backup and recovery solutions, virtualization, networking, storage & backup services, database management, operating system administration, BCP & DR scenarios, and multi-tier application architecture design. Strong interpersonal, customer service, communication, and problem-solving skills are essential for this role. This position requires the successful candidate to perform each essential function satisfactorily, with reasonable accommodations available for qualified individuals with disabilities. Benefits offered for this role include a Healthcare Insurance Plan, Life Insurance, Paid Vacation & Holidays, and participation in the India Pension Scheme.,

The Senior Recovery Event Manager role requires skilled project management to provide event leadership and support complex customer information technology recovery events. You will be responsible for overseeing the recovery event, ensuring the completion of pre-event milestones, managing event execution workflow, and handling post-event follow-up responsibilities. Additionally, you will play a key role in striving for continual improvement by making recommendations for service delivery quality enhancements. As part of the Recovery Crisis Management team, you will contribute to the overall success of recovery events. Your responsibilities will include managing complex recovery events to achieve stated objectives, such as recovery time requirements. You will handle various types of recovery events, including MRP, MRP-R2C, R2C, IR, PR+, etc. Establishing and maintaining command and control of recovery events, managing the recovery workflow, and reporting status periodically and on-demand will be crucial tasks. Moreover, you will lead detailed planning for all assigned recovery events, collaborate with internal and external stakeholders, and ensure all necessary setup configurations are documented. Furthermore, you will proactively identify and communicate risks to the success of recovery events, lead conference calls and meetings with customers and technical staff, validate test readiness, and provide post-event reporting to customers in a timely and high-quality manner. As a Senior Recovery Event Manager, you will mentor and train other Event Managers, work in alignment with the Company's values and Code of Business Ethics, and handle company data and information responsibly following data handling agreements, work procedures, and policies. To be successful in this role, you should have at least five years of project management experience in an IT-related environment, demonstrated experience in leading people and teams, direct customer involvement, and incident management. A solid understanding of information technologies and related operating environments, proficiency in Windows Office-based applications, excellent written and verbal communication skills, and the ability to work independently on multiple tasks concurrently are essential. Problem-solving and decision-making skills are also required. The role offers benefits such as a Healthcare Insurance Plan, Life Insurance, Paid Vacation & Holidays, and participation in the India Pension Scheme.,

The Senior Recovery Event Manager role involves providing event leadership through skilled project management in support of complex customer information technology recovery events. As the Senior Recovery Event Manager, you will be responsible for overseeing the recovery event, ensuring the completion of pre-event milestones, managing event execution workflow, and handling post-event follow-up responsibilities. Your role also includes striving for continual improvement by making recommendations for enhancing service delivery quality. Additionally, you will be part of the Recovery Crisis Management team. Your responsibilities will include managing complex recovery events to achieve successful outcomes, meeting stated recovery time requirements, and handling various types of recovery events such as MRP, MRP-R2C, R2C, IR, PR+, etc. You will establish and maintain command and control of recovery events, manage recovery workflow, report status at defined intervals, and proactively identify and communicate risks to the success of recovery events. Furthermore, you will lead detailed planning for assigned recovery events, work with the Global Operations team, customers, partners, and technical resources to document customer-specific setup configurations, and conduct conference calls and meetings with customers and technical staff. As the Senior Recovery Event Manager, you will own the incident management process during recovery events, adhere to the established escalation process, and confirm test readiness by validating planning documents and conducting post-event reporting to customers. You will also mentor and train other Event Managers, work in a professional manner in line with the Company's values, and handle company data and information responsibly as per data handling agreements, work procedures, and policies. To be successful in this role, you should have a minimum of five years of project management experience in an IT-related environment, demonstrated experience in leading people and teams, direct customer involvement, and incident management. You should possess a solid understanding of information technologies and operating environments, proficiency in Windows Office-based applications, excellent written and verbal communication skills, independence in balancing multiple tasks concurrently, and strong problem-solving and decision-making abilities. This role requires individuals to perform each essential function satisfactorily, and reasonable accommodations may be made for qualified individuals with disabilities. The benefits associated with this position include healthcare insurance, life insurance, paid vacation and holidays, and participation in the India Pension Scheme.,

The role of IT Project Manager, Service Delivery at 11:11 Systems involves ensuring a positive on-boarding and implementation experience for all clients. Reporting to the Manager of Service Delivery Project Management, you will manage multiple medium to large scale deployment projects into 11:11 Systems Infrastructure independently. Your responsibilities include completing project deliveries within set milestones, timelines, and budgets to achieve successful customer outcomes. You will follow 11:11 Systems project management practices, handle administrative tasks, and promote communication and transparency among all project teams including customers. Additionally, you will contribute to enhancing delivery processes, adhere to company policies and guidelines, and handle company data responsibly. As a qualified candidate, you must hold a Bachelor's degree in a technical discipline or have equivalent work experience. You should have at least 3 years of demonstrated experience in managing or coordinating projects, with a preference for PMP or equivalent certification. Effective communication skills in English, a positive attitude, and a willingness for professional growth are essential. Strong organizational and multitasking abilities, attention to detail, and the capacity to handle multiple projects simultaneously are required. Legal eligibility to work in the assigned country without visa sponsorship is also necessary. The successful candidate must perform each essential function of the job satisfactorily. Reasonable accommodations may be provided for qualified individuals with disabilities. Benefits for this position include a Healthcare Insurance Plan, Life Insurance, Paid Vacation & Holidays, and participation in the India Pension Scheme.,

The Role: 11:11 Systems is looking for an energetic IT Project Manager, Service Delivery to help guarantee a positive on-boarding and implementation experience for all 11:11 Systems clients. This is a full-time position, reporting to the Manager of Service Delivery Project Management. Responsibilities: Manage multiple, simultaneous medium to large scale deployment projects of customers into 11:11’s Infrastructure with limited guidance from Senior Project Managers Complete project deliveries ensuring milestones, timelines, and budgets are met and that successful customer outcomes are achieved Follow 11:11 Systems project management practices and apply good common sense to each deployment utilizing the appropriate tools for each scope of work Handle administrative tasks as necessary on projects to keep individual contributors focused on production work Foster communication and transparency amongst all teams involved in the delivery of projects, including customers Contribute to the continuous improvement of delivery processes by offering feedback and suggestions on how to better deliver positive customer outcomes Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements Additional duties as assigned Qualifications: Bachelor’s degree in technical discipline or equivalent work experience required 3+ years of demonstrated experience managing or coordinating projects PMP or equivalent certification preferred Excellent communicator (English language speaking and writing), high energy, positive attitude, aptitude for professional growth Excellent organizational and multi-tasking skills; attention to detail Capable of handling multiple projects of various sizes simultaneously Must be legally eligible to work in assigned country without visa sponsorship To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits: Healthcare Insurance Plan Life Insurance Paid Vacation & Holidays India Pension Scheme

Engineer III, Recovery Services Operations The Role: An Engineer III, Recovery Services Operations plays a key role in supporting and maintaining recovery systems and services critical to our customer s business continuity. This position will monitor, troubleshoot, and improve recovery infrastructure and processes to ensure reliable and efficient restoration in the event of disruptions. The incumbent will also collaborate with other internal teams to execute recovery procedures efficiently. Responsibilities: Execute complex customer-specific recovery procedures in assigned recovery technology focus area(s) to provision hardware, install OS, configure servers, and restore operating systems, applications, and data. Manage work queue to complete all assigned tickets and related activities, providing clear and concise updates in ticketing system accurately and on time. Identify, troubleshoot and resolve complex issues on applicable platform(s) in a timely manner, serving as a mentor for Engineer I and II teammates. Work with other internal stakeholders to help drive overall infrastructure design and strategy & identify infrastructure bottlenecks that potentially impact backup restores. Identify mechanisms to improve operational efficiency. Review technical recovery procedures for clarity and accuracy prior to recovery or test event. Ensure SOP s and Knowledge Base are created, updated and maintained for assigned recovery technology focus area(s). Lead pre-test calls, capture all the dependencies of the platform, and ensure servers or applications are adequately prepared for upcoming tests. Identify and follow the escalation procedure. Work supportively with colleagues, operating in a manner that is consistent with 11:11 s Code of Business Ethics and Company Values. Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies. Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. Additional duties as assigned. Qualifications : Bachelor s or University degree in Engineering, Computer Science, Information Technology, or related field of study or equivalent years of work experience required. 7+ years of technical recovery technology experience in a role involving direct customer contact. Extensive hands-on experience in building, troubleshooting, installing, and upgrading in more than one type of recovery technology such as Backup, Networking, Citrix, VMware and Cloud platforms, IBM iSeries, IBM Mainframe, and Unix and Windows OS. Deep troubleshooting knowledge in at least 1 OS (MS-Windows / Unix) and Cloud platforms. Operational experience with Storage Area Networks (SAN), and Fiber Channel technology, Network Attached Storage (NAS ) or external disk storage arrays preferred. Deep expertise of TCP/IP and network technologies and ability to effectively use diagnostic tools as required. Previous experience with disaster recovery exercises required. Must be able to quickly adapt and learn new processes and technologies, possess expertise in two or more recovery technologies, and work towards multi-skilling. Willingness to accommodate additional hours or varying shift types as necessary based on the company s 24 x 7 global operating model. Excellent interpersonal, written, and verbal communication skills. Must be legally eligible to work in an assigned country without visa sponsorship. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits: Healthcare Insurance Plan Life Insurance Paid Vacation & Holidays India Pension Scheme

The Role: 11:11 is looking for a Cloud Engineer L1 to support and guarantee a positive post-implementation experience for all 11:11 customers. This position is responsible for the optimization, implementation, and maintenance of our organization’s cloud-based systems. The Cloud Engineer L1 will drive customer success through effective problem resolution and strong customer relationship management. This position will require an individual with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Service Operations. What You’ll Do: Represent Cloud Support by being the initial point of contact for our customers while ensuring they feel supported and valued. Deliver support services (via chat, phone and email) to meet 11:11 Systems’ Service Level commitments to customers. Manage the ticketing system intake queue to provide rapid response to new tickets entering the system Participation in an on-call after hours rotation. Provide accurate, professional responses to customer queries and concerns and escalate as necessary within support (L2/L3), to ensure customer satisfaction. Practice extreme ownership of incident ticket(s) within area of responsibility Follow 11:11 Systems best practices for service management. Deliver superior customer service while maintaining professional relationships. Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements Additional duties as assigned Who You Are & What You’ll Bring: 3+ years recent experience as a technical, external customer facing support, hands-on experience in one or more technologies listed below: - VMware vSphere (ESXi, vCenter, clusters, HA/DRS) VMware vCloud Director (tenants, catalogs, networking, edge gateways) Zerto (failover/failback testing, replication management, DR runbooks) Veeam Backup & Replication (jobs, repositories, restores, replication) including O365 Cohesity DataProtect platform Strong understanding of virtualization, storage, networking (VLANs, firewalls, load balancers), and Windows/Linux administration Experience in supporting multi-tenant cloud environments Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS. Strong investigative, written, and verbal communication skills to effectively document and resolve client issues. High energy, positive attitude, and goal-oriented approach with proven technical knowledge, consultative skills, and adaptability. Demonstrated ability to manage multiple tasks independently with strong time management, decision-making, and accountability. Must be legally eligible to work in assigned without visa sponsorship. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits: Standard Life Pension Scheme Healthcare Insurance Plan Cash Plans Income protection Life assurance Paid Vacation & Holidays Leave of absences