352 Itil Jobs - Page 12

As a Dispatch Coordinator at NTT DATA in Bengaluru, Karntaka (IN-KA), India, your role will involve the following responsibilities: - Scheduling and Dispatching: Create daily schedules for technicians, assign tasks, tickets, and work orders based on availability and priorities. - Communication: Maintain constant communication with field staff and service teams. - Technical Support: Act as an escalation point for Onsite Technicians, guide resolution on complex issues in End User Support, and relay real-time information. - Customer Service: Handle customer inquiries, requests, and complaints related to service delivery, providing accurate information about resolution times. - Documentation and...

The Senior Manager of Mainframe Services plays a critical leadership role in managing Mainframe infrastructure across on-premises data centers. This role ensures the delivery of Mainframe Infrastructure Services and drive platform modernization & optimization initiatives as well as Innovation and Automation. The Senior Manager oversees both third-party and internally managed IT infrastructure to meet the enterprise’s operational and strategic needs. Key Responsibilities: Mainframe Engineering Lead the design, deployment, and lifecycle management of Mainframe Infrastructure installed in Colo datacenters. Ensure Mainframe infrastructure solutions are optimized, secure, and aligned with busines...

This position requires experience in ETL production support activities to maintains operational day-to-day IT functions for the business applications with Informatica as ETL Tool, Tivoli Workload scheduler as scheduling tool, Unix & SQL. Experience in bug fixing and development is an added advantage. Knowledge of Informatica Cloud (IDMC) and AWS Cloud will be big plus. Key Responsibilities Maintains operational day-to-day IT/ BAU functions of software products built as part of ETL applications using Informatica PowerCenter and Informatica Cloud (IDMC). Performs root cause analysis to determine nature of production issues as they arise and provide the permanent fix for the issues. Troubleshoo...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Video Conferencing Infrastructure Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: Expertise in deployment, configuration, maintenance, monitoring, troubleshooting, standards and best practices of the following collabora...

Role-Team Lead | Windows Support Any grad with min 4 years exp in Service Desk & 1 year as a Team Lead Skills-Windows Troubleshooting/Service Desk/AD CTC-Upto 9.5 LPA WFO-5 Days working 24*7 Shifts Immediate Joiners only Contact- HR Jyoti:9828381541 Required Candidate profile Should have experience from a bpo/mnc company. Perks and benefits Both side cab

ServiceNow PreSales Executive – Business Development Experience: 5–15 years We are looking for a skilled ServiceNow PreSales & Executive to join our ServiceNow Business Group. This role involves working closely with sales, bid, and account teams to design impactful ServiceNow solutions and support end-to-end presales activities. Key Responsibilities Work with sales/account teams to understand client needs and design tailored ServiceNow solutions Lead RFP/RFI responses with strong technical inputs and solution documentation Support bid teams in creating technical proposals aligned with customer requirements Conduct workshops, demos, and presentations for clients Stay updated on ServiceNow pro...

We are looking for a skilled DevOps Engineer to manage, build, and optimize CI/CD pipelines, cloud infrastructure, and deployment processes. The ideal candidate will work closely with development, QA, and operations teams to ensure reliable, scalable, and secure application delivery. Key Responsibilities: Design, build, and maintain CI/CD pipelines (GitLab CI, Jenkins, GitHub Actions, etc.) Manage cloud infrastructure on AWS / Azure / GCP Automate infrastructure using Infrastructure as Code (Terraform, CloudFormation) Monitor application performance, availability, and reliability Implement logging, monitoring, and alerting (CloudWatch, Grafana, ELK) Troubleshoot deployment, infrastructure, a...

SN Required Information Details 1 Role Active Directory Admin 2 Required Technical skill Set Active Directory /Collaboration Administration 3 Expertise L2/L3 Should have strong knowledge on Enterprise Active Directory Desired Competencies (Technical/Behavioral competency) Active Directory Managing and maintaining Windows Active Directory enterprise environment which is Multi forest and Multi Domain infrastructure and Azure Active Directory working experience in upgrading on Windows Server operating systems Windows 2008 R2 to Windows 2012 R2 , 2016 and 2019 Knowledge on Disaster recovery planning and development of testing scenarios and implementing in Windows AD environment Working knowledge...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Video Conferencing Infrastructure Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Expertise in deployment, configuration, maintenance, monitoring, troubleshooting, standards and best practices of the following collaborati...

Evaluate and support the delivery of business solutions that align with Ameriprise information security policies, standards, and best practices. Candidate will be the single point of contact for assigned business projects for information security consulting engagements. Performing internal audits, supporting external audits and closing the identified gaps. Implement and execute security evaluation processes. Provide feedback and recommendations on how to remediate security gaps exposed as part of the evaluation process. Key Responsibilities Vulnerability Management, Vulnerability Scans/Audits Engaging or integrating vendor solution Custom Development Purchasing and integrating 3rd party tool...

Seeking a highly skilled and motivated Technology Resiliency and Recovery Specialist with deep expertise in disaster recovery, automation, and AWS cloud infrastructure. This role will focus on ensuring that the organizations IT infrastructure remains resilient and capable of recovering quickly in the event of any disasters or disruptions. You will leverage automation tools and AWS services to design, implement, and maintain robust disaster recovery strategies that minimize downtime and ensure business continuity. Job Description Roles and Responsibilities: 1. Disaster Recovery Planning & Implementation: Design, implement, and maintain disaster recovery (DR) plans for the organizations IT inf...

Evaluate and support the delivery of business solutions that align with Ameriprise Information Security policies, standards, and best practices. Candidate will be the single point of contact for assigned business projects for information security consulting engagements. Performing internal audits, supporting external audits and closing the identified gaps. Implement and execute security evaluation processes. Provide feedback and recommendations on how to remediate security gaps exposed as part of the evaluation process. Key Responsibilities Configuration Compliance Scans/Audits Engaging or integrating vendor solution Purchasing and integrating 3rd party tools/products. Building strong, trust...

This position requires experience in ETL production support activities to maintains operational day-to-day IT functions for the business applications with Informatica as ETL Tool, Tivoli Workload scheduler as scheduling tool, Unix & SQL. Experience in bug fixing and development is an added advantage. Knowledge of Informatica Cloud (IDMC) and AWS Cloud will be big plus. Key Responsibilities Maintains operational day-to-day IT/ BAU functions of software products built as part of ETL applications using Informatica PowerCenter and Informatica Cloud (IDMC). Performs root cause analysis to determine nature of production issues as they arise and provide the permanent fix for the issues. Troubleshoo...

Job Description Job Title: SECURITY ARCHITECT L1 City: Mumbai State/Province: Maharashtra Posting Start Date: 1/23/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-ch...

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career Family Guidewire Claim Center Support Role Type Technical Engineering The opportunity Guidewire Claim Centre Support with minimum experience level of 9+ years. Your key responsibilities Guidewire Claim Center Support and Maintenance Manager (9+ years) has the prior experience to manage support projects. Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis. Proficient in maintaining...

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career Family Portal support Role Type Technical Engineering The opportunity Java, Spring, portal developer with 6 to 8 years of experience. Your key responsibilities Need to support portal developer for supporting applications including technology stack, Java, Spring boot, Hibernate, Angular and AWS. (Senior 6-8 years) Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Design, build, ...

Key Responsibilities: * Provide L3 support for Cobol, Mainframe and Java/C++ platform applications, resolving complex technical issues and managing escalations from L2 support teams. * Monitor application performance and stability, proactively identifying and addressing potential issues. * Perform root cause analysis for recurring problems and implement long-term solutions. * Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. * Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. * Develop and maintain support documentation, including knowledge base ...

This position requires experience in ETL production support activities to maintains operational day-to-day IT functions for the business applications with Informatica as ETL Tool, Tivoli Workload scheduler as scheduling tool, Unix & SQL. Experience in bug fixing and development is an added advantage. Knowledge of Informatica Cloud (IDMC) and AWS Cloud will be big plus. Key Responsibilities Maintains operational day-to-day IT/ BAU functions of software products built as part of ETL applications using Informatica PowerCenter and Informatica Cloud (IDMC). Performs root cause analysis to determine nature of production issues as they arise and provide the permanent fix for the issues. Troubleshoo...

ITIL-based incident and request management, leadership in ITSM tools (ServiceNow, Remedy), team coordination Job Description The Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction. Main Activities Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles. Collaborate with other IT teams for issue resolution. Generate and a...

Location: Gr Nodia/ Pune Employment Type: Full-time Experience: 8–12+ years total; 4–6+ years hands-on with ServiceNow ITOM Role Level: Architect / Senior Architect Role Summary We are seeking an experienced ITOM Architect to design, implement, and govern ServiceNow IT Operations Management (ITOM) capabilities—primarily Discovery, Service Mapping, Event Management , and CMDB —to enable accurate service visibility, proactive monitoring, and operational resilience at scale. The ideal candidate is a hands-on architect who can define the target architecture, lead delivery, enforce data governance, and partner with Infrastructure, Cloud, and Application teams to drive adoption and measurable outc...

Job Purpose Manager Infra (Compute & Storage) is responsible for overseeing compute and storage infrastructure across assigned geographical clusters or functional areas. The role ensures consistent performance, availability, and efficiency of infrastructure operations within their scope, aligning with overall enterprise IT standards. Key Responsibilities Manage day-to-day operations of servers, virtualization, and storage systems within assigned region or plants Ensure backup, recovery, patching, and capacity planning are executed effectively Collaborate with central teams to enforce security standards and infrastructure policies Troubleshoot issues and coordinate incident resolution to mini...

Job Description Job Title: CHANGE MANAGER L2 City: Ahmedabad State/Province: Gujarat Posting Start Date: 1/21/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changin...

Job Description Job Title: SERVICE LEVEL MANAGER L2 City: Ahmedabad State/Province: Gujarat Posting Start Date: 1/21/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-...

As a Change Manager, your role will involve leading the Change Advisory Board (CAB) and supervising the change control process across Customer Care & Experience functions. You will evaluate, approve, and prioritize change requests based on business impact, risk, and urgency. Communication with all required stakeholders on changes being implemented for the week and providing status updates post-execution will be crucial. Ensuring standardized methods and procedures are followed for efficient handling of changes is a key responsibility. Collaborating with business and technical stakeholders to assess change readiness and impact, as well as communicating effectively for any new changes in the C...

SME Mandatory Skills: 4–8 years of experience in Google Workspace Suite 4–5 years of technical troubleshooting (TAC support) for Google Workspace Excellent communication skills (verbal and written) Good typing speed (preferably 30–50 WPM) Knowledge of industry-standard ticketing tools and ITIL framework Good to Have: Associate Google Workspace Administrator (AGWA) certification Location Indore Job Function BUSINESS PROCESS SERVICES Role Executive Job Id 392028 Desired Skills Customer Service Desired Candidate Profile Qualifications : BACHELOR OF COMMERCE