Job description: Job Description Role Purpose The purpose of this role is to design the organisation’s computer and network security infrastructure and protect its systems and sensitive information from cyber threats ͏ Do 1. Design and develop enterprise cyber security strategy and architecture a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses b. Identify risks associated with business processes, operations, information security programs and technology projects c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations f. Demonstrate experience in doing security assessment against NIST Frameworks, SANS, CIS, etc. g. Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches, attacks, intrusions and unusual, unauthorized or illegal activity j. Provide solution of RFP’s received from clients and ensure overall design assurance ͏ i. Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk security in order to better match business outcome objectives ii. Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture iii. Depending on the client’s need with particular standards and technology stacks create complete RFPs iv. Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology v. Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions vi. Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps vii. Evaluate and recommend solutions to integrate with overall technology ecosystem viii. Tracks industry and application trends and relates these to planning current and future IT needs ͏ 2. Stakeholder coordination & audit assistance a. Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations b. Provide assistance in maintaining an information security risk register and help with internal and external audits relating to information security c. Support audit of security best practices and implementation of security principles across the organization, to meet business goals along with customer and regulatory requirements d. Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers e. Provide training to employees on issues such as spam and unwanted or malicious emails ͏ Deliver No Performance Parameter Measure 1Customer centricityTimely security breach solutioning to end users, Internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers.2Support sales team to create wins% of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led Mandatory Skills: Business Continuity . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Overview Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” Seeking an astute individual that has a ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams. Job Summary We are seeking a dedicated and detail-oriented Support Engineer to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems. The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders. Key Responsibilities Provide L1/L2 support for enterprise applications and platforms hosted in the cloud platform. Monitor application health, logs, and alerts to proactively identify issues. Learn and adopt AI-enabled tools/techniques for quick and effective solutions Investigate and resolve user-reported incidents within defined SLAs. Perform routine operational tasks such as application restarts, configuration changes, and deployment validations. Coordinate with internal technical teams and external vendors for issue resolution. Document incidents, solutions, and standard operating procedures (SOPs). Participate in root cause analysis and contribute to continuous improvement initiatives. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 1–3 years of experience in application or IT support roles. Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana). Strong troubleshooting and analytical skills. Good understanding of SQL and scripting (e.g., Shell, Python) is a plus. Excellent verbal and written communication skills. Work Schedule: Rotational Shifts This role involves rotational shifts, including night shifts, to provide 24/7 application support. Flexibility to work weekends and public holidays as per shift schedule. Ability to handle responsibilities independently during off-hours. Preferred Qualifications Experience in supporting SaaS or cloud-based applications. ITIL Foundation certification. Prior experience working in a global support environment. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Show more Show less

Description and Requirements "At BMC trust is not just a word - it's a way of life!" Description And Requirements CareerArc Code CA_UT Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! A Project Management Office (PMO) Manager is responsible for overseeing and directing the PMO, ensuring that project management processes are followed effectively, and that projects are delivered on time, within budget, and to the required quality standards. Act as a bridge between senior management, project teams, and stakeholders, aligning projects with strategic goals and providing guidance and support. Strategic Alignment Ensuring project teams are aligned with the organization's strategic objectives and business goals. Portfolio Management Overseeing the project portfolio for a defined geography Prioritizing projects based on BMC Helix ProServ strategy Communicating effectively with various stakeholders, including senior management, project teams, customers, partners and external parties. Financial Management Proactive planning to achieve quarterly, half-yearly and annual revenue goals assigned to the business function. Monitoring budget planning, utilization, and recognition on all projects delivered by the team members. Managing Bad Debts and recovery process. Resource Management Managing and allocating resources across projects Maintaining 10-20% additional capacity Ensuring all resources are adequately skilled on all BMC Helix product lines Ensuring all resources are PMP certified, and the certifications are renewed on a timely manner. Ensuring all resources are certified in the most updated ITIL standards. Providing training and mentorship to project managers and team members. Stakeholder Management Working in closely with the Resource Management, Sales, and Customer Success teams on pipeline generation and demand planning. Partnering with the Service Delivery, Support, and R&D teams ensuring smooth delivery of projects and escalation management. Process Management Implementing, and maintaining standardized project management processes and methodologies as prescribed by the BMC Helix Project Management best practices. Ensuring the teams are proficient in using BMC Helix Project Management tools and applications. Identifying areas for improvement in project management processes and practices. Governance & Reporting Tracking project progress, identifying risks and issues, and implementing corrective actions. Establishing procedures to review project progress. Providing regular project status reports to senior management and stakeholders. Conducting and/or participate in Steerco meetings. Preparing weekly, monthly, and quarterly reports and summaries on all KPIs BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 6,304,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Show more Show less

Role : Service Now Engineer Location : Bengaluru / Hyderabad Must Have Skills Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. We are looking for an experienced ServiceNow Engineer who shows the ability to support the platform as an administrator. As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk. Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support. You will also be expected to follow best practice standards and participate in review, refine and document these for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. You will be part of every stage of support including supporting the development process, prototypes, proof of concepts as well as the production environment. As a member of an Agile/Kanban team, you will be required to participate and document all work in the form of User Stories. As the escalation for incident support, you will be responsible for direct customer contact, accurately assessing and triaging the incidents and evaluating any requests that come in. This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player. Someone that doesnt wait for work to be assigned to them but goes after work to improve the team and their performance. This includes, but is not limited to the following : Will be expected to provide a best-in-class service to our 5/3 ServiceNow users and stakeholders including promptly and courteously answering their questions and resolving their issues Ability to troubleshoot and resolve ServiceNow incidents A deep understanding of how ServiceNow works, and how it is configured Performance monitoring including an understanding of uptime and response time and how to tune the system for optimal performance User Administration including Groups, Roles and access issues Administer ServiceNow Code Releases Perform ServiceNow Upgrades including facilitating testing and the Skip process Installing and updating plugins Diagnosing Discovery issues Familiarity with Service Mapping and its operation including troubleshooting maps that fail Managing ServiceNow licenses and license reporting The ability to create reports and dashboards for the purpose of tracking trends and reporting on issues The ability to read code and notify Developers when their code has a defect Experience supporting and troubleshooting integrations to other systems including REST, SOAP and ServiceNow Spokes Must be able to fix Vulnerabilities on the system, especially the MID Servers, as identified by the 5/3 Information Security Department Must be able to apply ServiceNow Patches Must be able to facilitate Clone Downs as well as backups and restores Must be able to extract data from ServiceNow tables as needed by Audit, Business Controls and other Stakeholders Must have experience securing passwords in a vault Must be able to perform Disaster Recovery Testing Must be able to work with ServiceNow to recover our Instance from a secondary site if the primary ServiceNow site becomes unavailable Must be able to write technical documentation, especially with respect to procedures and incident remediation in the form of ServiceNow Knowledge Articles Must be able to learn new skills as needed Must stay current with the latest ServiceNow best practices Will be expected to be a team player, to communicate and collaborate and adhere to 5/3 Bank Core Values Ability to work independently Supervisory Responsibilities And Responsibilities Monitor and manage incident work queue Required Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. Well rounded on the ServiceNow Platform with focus on ITOM development and configuration on the ServiceNow platform. The engineer must be comfortable in understanding and diagnosing ITOM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile. Knowledge & Skills Required Must be knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, Discovery, Service Mapping, and REST API Integrations Required Knowledge of ServiceNow Architecture Knowledge of ITOM processes Technical Skills Must Have : Certified Systems Administrator - CSM 5+ years experience on ServiceNow platform Bachelors Degree in Computer Science or equivalent experiences Technical Skills To Have ITIL v4+ certification ServiceNow CIS SPM ServiceNow Now Mobile ServiceNow CIS-ITOM Certification ServiceNow CAD Certification ServiceNow CIS Service Mapping (ref:hirist.tech) Show more Show less

Job Title : Epic Reporting and BI Analyst Location : Hyderabad Experience : 3 to 6 Years Job Type : Full-Time Department : IT/Healthcare Technology Job Summary We are looking for a detail-oriented and experienced Epic Reporting and BI Analyst to provide essential support within our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems, particularly Epic Caboodle and Epic Cogito, and be able to support clinical teams by resolving issues, optimizing workflows, and ensuring the smooth operation of Epic applications. Key Responsibilities Develop and manage Epic reports and build reports for Epic Caboodle, Epic Cogito, and other Epic modules. Serve as the primary point of contact for clinicians and end-users facing technical challenges with Epic systems. Identify, document, and escalate complex issues to senior support teams as needed. Collaborate with IT, data analysts, and clinical stakeholders to maintain the integrity, availability, and performance of Epic applications. Assist in the deployment of system upgrades, enhancements, and configuration changes to enhance the user experience. Support data extraction, reporting, and analytics using Epic Cogito and Caboodle, ensuring timely and accurate delivery of healthcare data. Stay up to date with Epic best practices and offer training and guidance to end-users when necessary. Monitor system performance, proactively identifying and resolving potential issues that could disrupt clinical workflows. Adhere to ITIL service management practices, including incident, problem, and change management. Document troubleshooting procedures and create knowledge base articles to improve service desk efficiency. Required Qualifications Bachelor's degree in healthcare informatics, Information Systems, Computer Science, or a related field, or equivalent work experience. Minimum of 5 years of experience working with Epic Systems in a support or analyst capacity. Strong proficiency in Epic Caboodle and Epic Cogito, with experience in data modelling, ETL processes, and reporting. Familiarity with Epics clinical modules and their impact on patient care workflows. Experience with SQL queries, reporting tools (Analytics & BI), and business intelligence platforms is a plus. Proven ability to diagnose, troubleshoot, and resolve technical issues related to Epic systems. Excellent communication skills and the ability to work effectively with clinicians, IT teams, and business stakeholders. Epic certifications in relevant modules (Caboodle, Cogito, or others) are highly preferred. Experience in Data Modelling and Data Warehouse & experience with SQL Server Integration Services and SQL Server Reporting Services. Preferred Qualifications Experience working in a healthcare IT setting or supporting clinical service desks. Knowledge of IT ticketing systems such as ServiceNow or Jira. Understanding of healthcare compliance regulations (HIPAA, HITECH, etc.). Ability to thrive in a fast-paced environment and demonstrate strong problem-solving abilities. (ref:hirist.tech) Show more Show less

Summary Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We are passionately focused on our vision to Connect Imaging to the Cure. Everything we do is aligned with this singular purpose. We work every day excited to advance imaging science, technology, and services to bring curative technologies to humankind. We have supported many of the most impactful new drug approvals in oncology, and we are seeking the most talented individuals globally that are passionate in their desire to assist us in our mission to customize each clinical trial's imaging to optimize the opportunity to demonstrate efficacy. Imaging Endpoints is based in Scottsdale, Arizona, with offices in Cambridge, Massachusetts; London, UK; Leiden, Netherlands; Basel, Switzerland; Hyderabad, India and Shanghai, China. We are an affiliate of HonorHealth, one of the largest healthcare systems nationally, and Scottsdale Medical Imaging Limited (SMIURadPartners), the largest private radiology group in the United States. We are recognized as the world's largest and most preeminent iCRO in oncology. Role : Associate Director It Responsibilities Authorizes and oversees all hardware and software deployment, monitoring, maintenance, development, and support based on Innovation and IT infrastructure strategy. Develops configuration and monitoring standards for network performance and implements and monitors controls to ensure the standards are maintained. Evaluates business needs, objectives, and goals, researching Innovation and IT applications necessary to meet the needs of the IE Network. Analyzes complex Innovation and IT business needs presented by users and customers and recommends technical solutions. Develop plans for the implementation of new projects, coordinating process deliverables with project leaders and stakeholders. Develops or assists in developing Innovation and IT policies and procedures, as appropriate, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Responsible for implementing, complying with, and maintaining Innovation and IT policies and procedures. Designs, configure and optimize hardware, operating systems, network, storage, and backup devices for reliability, availability, and performance in a physical or virtual environment. Designs, configures and manages Active Directory and Citrix. Configures and supervises the implementation of management tools including monitoring, security, backup tools. Configures and supervises the implementation of network solutions, including firewall configuration, routing, IPsec tunnels, remote access VPN access, etc. Diagnose and resolve issues related to application delivery via Citrix and AWS. Coaches and directs Innovation and IT staff in operational activities to ensure compliance with company needs, objectives, and the approved budget. Manages Innovation and IT staff including as follows: recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Maintains awareness of changing Innovation and IT trends, best practices, and regulations that might impact operational efficiency and business continuity and takes corrective action as required. Participates in all hardware and software evaluations along with vendor contracts. Makes purchasing recommendations and monitors contracted service(s) performance. Develops business case justifications and cost and benefit analysis for Innovation and IT budgeting. Develops an Innovation and IT annual budget, justifying when needed. Reviews and compare actual results to planned budgetary performance. Directs management on potential technology solutions and implementations in support of Innovation and ITs new initiatives, opportunities, and procurement efforts. Ensures that network staff/resources utilize technology to provide secure processes to access information. Overseas end-user services, including help desk and technical support services. Performs liaison duties between network users, operations in the areas of systems design, modifications, or troubleshooting. Possesses and communicates a clear vision for Innovation and IT with all IE stakeholders. Lead and coordinate work related to incident tickets and requests for their resolution within agreed SLAs. Train first level support personnel to close any open incidents correctly and promptly. Manage the calendar related to recurrent Innovation and IT activities. Work with other Innovation and IT teams and third-party support vendors for resolution of problems. Manage the execution of Innovation and IT study archival requests, exports, and other activities. Ensure that the team performs their work in compliance with policies and SOPs. Provide second level escalation and after-hours And Experience : Batchelor's degree or equivalent experience required, Batchlors degree in IT, CIS, Computer Science or similar field strongly preferred. PACS/ Clinical imaging experience preferred. 12- 15 years of experience managing and directing enterprise IT operations. Enterprise, networking, virtualization, or security certifications preferred. Minimum of three years of HIPAA and/or GDPR experience. Familiarity with the design, installation, validation and compliant operation of complex clinical imaging data software and hardware systems. Demonstrate proficiency in all MS Office applications, including Word, Excel, PowerPoint, and internet software. Ability to provide quality control review to working documents and reports (interim or final versions) regarding technical, scientific or research that have IT implications. Demonstrated proficiency in maintaining desktop information technology systems and supporting network operations in a regulated environment. At least three years of ITIL experience and managing IT as a service; certification a plus. At least five years of experience managing cloud, PAAS, or SAAS environments; directly and/or through Managed Service : The Associate Director IT must possess the following skills and attributes to provide technology leadership and vision. Provides a strategic level of guidance in support of all information technology initiatives. Leadership : Exhibit confidence in self and others; accept feedback from others and give appropriate recognition to others. Leadership and management of administrative technology, ensuring the privacy and security of user information systems, staff productivity with technology support and the effective management of information technology assets. Create a sense of team morale and help to create a positive work environment. Quality Management : Look for ways to improve and promote quality. Understand business implications of decisions; display orientation to profitability; align work with strategic goals Ethics : Treat people with respect, keep commitments; work with integrity and ethically. Uphold organizational values. Follow through on commitments. Strategic Thinking : Develop strategies to help achieve IT departmental and company goals. Organizational Support : Follow and support policies and procedures. Complete administrative tasks correctly and on time. Responds to management direction and aligns with company values and objectives. Oral/Written Communication Skills : Speak/write clearly and persuasively. Listen and get clarification. Demonstrate presentation skills. Actively participate in meetings. Cost Consciousness : Work within approved budget. Conserve organizational resources. Develop and implement cost saving measures. Innovation : Display original thinking and creativity. Meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches and ideas. Adapt to changes in the work environment, manage competing demands, change approaches or methods to best fit the situation, able to deal with changes, delays, or unexpected events. Service oriented approach, flexible, and proactive. Must have superior attention to detail and excellent oral and written communication skills. Self-driven, ability to get the job done with little supervision, can-do positive attitude Ability to excel in a team environment. Ability to work in strict compliance with all procedures, rules, and regulations. Maintain strict confidentiality of sensitive data, records, files, conversations, etc. Must be self-motivated and able to grasp new concepts Endpoints' Team Characteristics : Passion to Connect Imaging to the Cure and pursue a meaningful career by improving the lives of cancer patients through imaging Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging Commitment and caring for our fellow team members, their families, and the communities IE serves - see Caring Endpoints Integrity and high ethical standards; we always do the right thing High intellect and ingenuity; we enjoy solving problems, finding a better way, and the challenge of making a difference by improving lives Structured, organized, detail-oriented, and self-motivated; we approach each day with a detailed plan and excitement to accomplish the day's objectives while striving to improve ourselves and IE everyday Accountable; we do what we say and communicative effectively to meet deadlines; we enjoy advancing clinical trials, helping patients, and celebrating success High standard for excellence; we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else (ref:hirist.tech) Show more Show less

Job Summary CMDB MUST REQUIRED APP Engine MUST REQUIRED We are seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform to support IT Service Management (ITSM), IT Operations Management (ITOM), HRSD, CSM, or other modules as needed. The ideal candidate will have hands-on experience in ServiceNow development and a strong understanding of ITIL processes. Key Responsibilities Design, develop, and implement ServiceNow applications and modules. Customize ServiceNow applications and facilitate the rollout of new applications and modules. Perform integrations and process automation using ServiceNow Orchestration and Flow Designer. Collaborate with business analysts and process owners to understand requirements and translate them into technical solutions. Maintain and support existing ServiceNow applications and conduct performance tuning as needed. Develop scripts including Business Rules, Client Scripts, UI Policies, Script Includes, and Workflows. Manage update sets and coordinate application deployments. Ensure best practices are followed for coding standards, security, and testing. Create and maintain technical documentation. Requirements Must-Have Skills : 5+ years of hands-on development experience in ServiceNow. Proficient with JavaScript, REST/SOAP APIs, HTML/CSS, and GlideScript. Experience in at least one of the ServiceNow modules: ITSM, ITOM, HRSD, SecOps, or CSM. Strong understanding of ServiceNow architecture and data model. Knowledge of Agile development methodologies. Familiarity with ServiceNow's Common Service Data Model (CSDM). Preferred ServiceNow Certified System Administrator (CSA) Required. ServiceNow Certified Application Developer Preferred. Experience with ServiceNow Integrations (e.g., via MID Servers, IntegrationHub, REST). Exposure to ServiceNow App Engine Studio and Scoped Applications. Soft Skills Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Self-starter with a proactive attitude and attention to detail. Benefits Competitive salary and performance bonuses. Health, dental, and vision insurance. Flexible working hours and remote work options. Opportunities for training and certifications. (ref:hirist.tech) Show more Show less

Job Description Duties and tasks are standard with some variation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Desired qualifications include: Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 5 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps). Strong knowledge of Windows, Mac and Linux operating systems and mobile devices Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions. Intermediate network troubleshooting. Should be experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. Should be capable of multitask. Strong customer skills and customer oriented. Should have excellent communication skills English/Spanish (Oral & Written). Should be smart, enthusiastic and a good team player. Working knowledge of a Ticketing System (Jira Service Management). Ability and willingness to work in an environment providing 24x7x365 support. Ability to work during any five week days for supporting our customers during the weekend. Positions are based in Hyderabad, India (required to work from our office locations). Career Level - IC1 Responsibilities As an Associate Support Engineer, you will be the technical interface to internal customers for resolution of problems related to the installation, recommended maintenance, and hardware and software issues. Your primary task will be to provide level one support to customers who contact the Employee Support channels and maintain high level of customer satisfaction while meeting guidelines. Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support. Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers. Install, configure, and support workstation software, hardware, and printers. Implement applications and software upgrades and troubleshoot any performance issues. Troubleshoot system and network problems, diagnose, and solve hardware or software faults. Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions. Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues. Collaborate with others to resolve complex issues. Identify and suggest possible improvements on procedures. Pass on any feedback or suggestions by customers to the appropriate internal team. Participate in the testing and evaluation of new technology. Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Summary We are looking for a dedicated and knowledgeable IT Support Administrator to manage and support our internal technology infrastructure, ensuring seamless operations across networks, devices, applications, and user environments. The ideal candidate will serve as the first point of contact for technical support, manage IT systems, and contribute to the maintenance, monitoring, and improvement of IT operations. Key Responsibilities End-User Support: Provide Tier 1 & Tier 2 technical support to users for hardware, software, networking, and systems issues. Respond to service requests and incidents through a ticketing system (e.g., JIRA, ServiceNow, Zendesk). Troubleshoot issues related to Windows/Mac OS, printers, mobile devices, and office equipment. Set up and configure laptops, desktops, VoIP phones, and other peripherals. Assist in onboarding/offboarding users including account setup, hardware provisioning, and access permissions. System & Network Administration Monitor and maintain local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connectivity. Administer Active Directory, Group Policies, DNS, DHCP, and other Windows Server services. Manage Office 365 / Microsoft 365, Google Workspace, or other productivity platforms. Perform regular patch management, software updates, and antivirus deployments. Asset And Inventory Management Maintain and update IT asset inventory for hardware and software licenses. Coordinate with vendors for equipment procurement, warranty claims, and service requests. Security & Compliance Ensure data security best practices, including user permission audits, endpoint protection, and secure backups. Enforce IT policies for passwords, access control, device usage, and acceptable use. Participate in audits and compliance checks (ISO, SOC, HIPAA, etc., if applicable). Documentation & Process Improvement Create and maintain user guides, knowledge base articles, and standard operating procedures (SOPs). Identify and propose improvements to support processes and IT infrastructure. Required Qualifications Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). 5+ years of experience in IT support or system administration. Proficiency with Windows and Mac operating systems, Microsoft 365, and standard desktop applications. Experience with Active Directory, DNS, DHCP, Group Policies, and remote support tools. Knowledge of networking fundamentals (TCP/IP, DHCP, VPN, firewalls). Strong troubleshooting skills and ability to diagnose both hardware and software issues. Preferred Qualifications Certifications such as CompTIA A+, Network+, Microsoft Certified (MCP, MCSA), ITIL, or Cisco CCNA. Experience with ticketing systems (JIRA, ServiceNow) and remote management tools (TeamViewer, AnyDesk). Exposure to cloud-based environments (Azure AD, AWS, Google Workspace). Familiarity with mobile device management (MDM) tools such as Intune or JAMF. Understanding of cybersecurity principles and endpoint protection solutions. Soft Skills Strong communication and interpersonal skills. Excellent time management and ability to handle multiple priorities. Customer-focused attitude with a sense of urgency. Team player with a proactive and analytical mindset. (ref:hirist.tech) Show more Show less

Major Duties Monitor the production environment. Identify and implement opportunities to improve production stability. Ensure incidents are prioritized and worked on in proper order and review backlog items. Investigating, diagnosing, and solving application issues. Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents. Follow-up on cross-team incidents to drive to resolution. Developing and delivering product changes, enhancements in a collaborative, agile team environment. Build solutions to fix production issues and participate in ongoing software maintenance activities. Understand, define, estimate, develop, test, deploy and support change requests. Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management. Operates independently; has in-depth knowledge of business unit / function. Communicate with stakeholders and business on escalated items. As subject area expert, provides comprehensive, in-depth consulting to team and partners at a high technical level. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work. Periodically engage with business partners to review progress and priorities and develop and maintain rapport through professional interactions with clear, concise communications. Ensure cross-functional duties, including bug fixes & scheduling changes etc. are scheduled and completed by the relevant teams. Work with the team to resolve problems, improve production reliability, stability, and availability. Follow the ITIL processes of Incident, Problem & Change Management. Ability to solve complex technical Have : 8 -12 years of professional experience in software maintenance / support / development with Programming / Strong Technical background. 80% Technical and 20% Manager skills. Proficient in working with ITIL / ITSM (Service Now) & Data Analysis. Expert on Unix commands and Scripting. Working knowledge of SQL (Preferably Oracle, MSSQL). Experience in supporting ETL/EDM/MDM Platform using tools like SSIS, Informatica, Markit EDM, IBM Infosphere DataStage ETL experience is mandate if EDM experience is not present. Understanding of batch scheduling system usage and implementation concepts. Trigger solutions using external schedulers (Control-M), services (Process Launchers & Event Watchers) and UI. Well versed with Change Management process and tools. Experience in incident management, understanding of ticket workflows and use of escalation. Good understanding of MQ/Kafka (both consumer/producer solutions). Good understanding of Rest/SOAP to Have : Proficient in Java and able to go into code to investigate and fix issues. Understanding of DevOps, CICD & Agile techniques preferred. Basic understanding of front-end technologies, such as React JS, JavaScript, HTML5, and CSS3. Banking and Financial Services Knowledge is preferred. More importantly, the candidate should have a strong technical background. (ref:hirist.tech) Show more Show less

Location : Vikhroli Experience : 6+ Years Notice Period : Immediate up to 60 days Mandatory Key skills : SAP FICO Consultant, SAP S4/HANA, Accounting (accounts payable, receivable, tax, and treasury systems). We are seeking an accomplished SAP FICO Consultant (Service Manager Finance) to oversee the full lifecycle of finance-related IT service delivery. This role will lead the operational and strategic management of complex SAP environments, including SAP FICO and S/4HANA, while driving seamless global operations and integration across key financial platforms such as accounts payable, receivable, tax, and treasury systems. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related engineering discipline. Minimum of 6 years in IT service delivery, with at least 25 years of hands-on experience in SAP Finance (FICO) and S/4HANA. Demonstrated expertise in managing global IT operations and integrating SAP with third-party financial systems (accounts receivable/payable, etc.). Solid understanding of ITSM/ITIL frameworks; certifications such as ITIL, COBIT, or DevOps are advantageous. Awareness of compliance, data security, and governance practices in financial IT ecosystems. Strong capabilities in vendor coordination, stakeholder engagement, and cross-functional collaboration. Key Responsibilities Ensure seamless day-to-day operations of finance IT services through effective monitoring, timely issue resolution, and performance management. Oversee service delivery and system integration of SAP FICO and S/4HANA with modules related to tax compliance, treasury, and vendor invoice management. Lead ongoing service enhancement initiatives to improve quality, compliance, automation, and scalability. Manage incident, change, and request processes to minimize disruptions and maintain continuity across finance operations. Collaborate with global business teams and internal stakeholders to align IT services with evolving financial process requirements. Track and report on SLAs, OLAs, KPIs, and operational metrics while proactively identifying and addressing risks or service gaps. Serve as a subject matter expert in SAP finance operations and ensure adherence to governance and documentation best practices. Maintain updated service documentation, including SOPs, knowledge bases, and support resources to enable operational efficiency. Support budget planning, cost control, and procurement activities related to finance IT services. Facilitate smooth onboarding of new services by coordinating with solution design teams and ensuring readiness for operational integration. Key Competencies Deep functional knowledge of SAP finance modules and integration landscapes. Excellent leadership, interpersonal, and communication skills. Strong analytical and problem-solving mindset, with a proactive approach to risk mitigation. Experience in managing service budgets, performance reporting, and cost optimization. Ability to work effectively under pressure in a global, fast-paced enterprise environment (ref:hirist.tech) Show more Show less

Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it.” Description: Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. Having an experience in ServiceNow Development from medium to complex needs. Able to Understand customer requirements and work on requests. Experience with implementation of modules related to CSM and ITSM. Has working experience on Instance Upgrades and Patches for multiple customers. Experience in scripting language: JavaScript and ServiceNow scripting. Should have working experience in Integration using REST/SOAP and Integration Hub. Very Good Experience working with relational databases. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. Has working understanding of Agile Team. Preferred working experience on MSP based instance. Required Certifications: ServiceNow - Certified System Administrator ServiceNow - Certified Application Developer Desired Certifications ITIL V3 Foundation or ITIL 4 Foundation ServiceNow - Certified Implementation Specialist Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Virtual Agent Total Experience Expected: 06-08 years Qualifications BE/Btech/BCA Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities. Show more Show less

Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it.” Having experience in ServiceNow Development and ability to drive solutions independently. Has worked on ITSM extensively and understanding of CMDB. Also, is aware of other ServiceNow products and having practical work experience would be added advantage. Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application Experience in managing flows and workflows of Medium to Complex in nature. Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Understanding of Service Portal designing would be an added advantage. Candidate Must Have General Development Experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Ability to take role of Solution Architect and deliver projects for implementation and enhancements for customers along with Project Managers. Proficient in JavaScript with understanding on ServiceNow scripting. Must have some experience working with relational databases. Candidate must be able to provide management support. Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team. Support the junior members and also check the performance of the junior developers. Communication with the Internal and External stakeholders for gathering of business needs. Required Certifications and Knowledge: ServiceNow - Certified System Administrator ServiceNow – ITSM preferred or any other Implementation Specialist Working in Agile Team and Scrum Framework. Preferred Certifications And Knowledge Certified Application Developer ITIL Certification Micro-certifications: Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Agile & Test Total Experience Expected: 08-10 years Qualifications B.E./ B.Tech Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities. Show more Show less

Job Summary We are looking for a highly skilled and visionary DevOps & AIOps Expert to lead the automation, monitoring, and intelligent operations of our IT infrastructure and software delivery pipelines. The ideal candidate will be responsible for designing and implementing DevOps practices alongside AIOps capabilities to improve reliability, reduce downtime, and enable proactive issue resolution using artificial intelligence and machine learning. This role requires a deep understanding of CI/CD, infrastructure automation, observability tools, and AI-driven Responsibilities : Responsibilities : Design, implement, and manage CI/CD pipelines using tools like Jenkins, GitLab CI, CircleCI, or Azure DevOps. Automate infrastructure provisioning and configuration using Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation. Manage containerization and orchestration using Docker and Kubernetes. Maintain secure and scalable cloud environments (AWS, Azure, GCP) including compute, storage, and networking. Optimize build and deployment processes for performance, repeatability, and reliability. Implement and enforce DevOps best practices for code quality, release management, and version Responsibilities : Deploy and configure AIOps platforms (e.g., Moogsoft, BigPanda, Splunk, Dynatrace, Datadog, or IBM Watson AIOps). Implement machine learning-based anomaly detection and root cause analysis systems. Aggregate and analyze logs, metrics, and traces to derive operational insights and automate alert management. Integrate AI-driven automation for incident detection, diagnosis, and remediation. Collaborate with infrastructure, application, and security teams to build self-healing systems. Continuously evaluate emerging AIOps technologies to enhance operational Skills Required : Stack : : Jenkins, GitLab CI, Azure DevOps, : Terraform, Ansible, Chef, Puppet, : Docker, : Kubernetes, : Python, Bash, : Git, GitHub, : Prometheus, Grafana, ELK/EFK Platforms : : (EC2, S3, Lambda, : (VMs, App Services, Cloud Platform : (GKE, Tools : Moogsoft, BigPanda, Splunk ITSI, Dynatrace, AppDynamics, LogicMonitor, Datadog Log & Metric Analysis : ELK stack, Fluentd, Logstash, Frameworks : Python (Scikit-learn, TensorFlow), Jupyter Notebooks (for custom : Bachelors or Masters degree in Computer Science, Information Technology, or related field. 6+ years of experience in DevOps; 2+ years working with AIOps platforms. Strong knowledge of DevOps principles, site reliability engineering (SRE), and IT operations. Experience with monitoring, observability, and AI-driven automation. Strong analytical and problem-solving skills with a proactive mindset. Excellent communication and collaboration Certifications : AWS/Azure/GCP Certified DevOps Engineer Certified Kubernetes Administrator (CKA) Terraform Associate Certification ITIL / AIOps Foundation (e.g., from Moogsoft, Splunk) (ref:hirist.tech) Show more Show less

Experience : 3+years. Location : Nagpur. Notice period : 30days. Mandatory skills : SOC, Qradar , Endpoint corwdstrike. Job Description Responsible for conducting information security investigations as a result of security incidents identified by the Level 1 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone). Act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques. Should have experience in Developing new correlation rules & Parser writing. Experience in Log source integration. Act as the lead coordinator to individual information security incidents. Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Center. Document incidents from initial detection through final resolution. Participate in security incident management and vulnerability management processes. Coordinate with IT teams on escalations, tracking, performance issues, and outages. Works as part of a team to ensure that corporate data and technology platform components are safeguarded from known threats. Communicate effectively with customers, teammates, and management. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of security systems, SOC security process, procedures and policies. Define, create and maintain SIEM correlation rules, customer build documents, security process and procedures. Follow ITIL practices regarding incident, problem and change management. Staying up-to-date with emerging security threats including applicable regulatory security requirements. Maintain an inventory of the procedures used by the SOC and regularly evaluate the SOC procedures and add, remove, and update the procedures as appropriate. Publish weekly reports to applicable teams. Generate monthly reports on SOC activity. Secondary skills : AV, HIPS, DCS, VA/ PT desirable. (ref:hirist.tech) Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers. Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class. At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management – then this role is for you. Your Future at Kyndryl Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: 7–12 years of experience in IT infrastructure, system administration, or DevOps roles. Strong hands-on experience with VCF on VxRail and VMware Aria Operations and Automation. Proficiency in infrastructure automation using Ansible and experience managing pipelines using Azure DevOps (CI/CD). Solid background in system management, network administration, and technical support. Expertise in operating systems like Linux, Windows, and Unix. Working knowledge of cybersecurity operations: incident response, vulnerability management, threat hunting, IT security architecture, and risk management. Strong understanding of data warehousing, data modeling, database administration, and data quality frameworks. Advanced networking knowledge including routing/switching, load balancing, VPNs, and infrastructure troubleshooting. Preferred Technical and Professional Experience: Strong analytical and troubleshooting mindset with a systematic approach to problem-solving. Familiarity with databases such as SQL, DB2, MySQL. Relevant certifications in areas such as Cybersecurity (e.g., CISSP, CEH), Cloud Computing (e.g., Azure/AWS), or Project Management (e.g., PMP, ITIL). Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers. Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class. At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management – then this role is for you. Your Future at Kyndryl Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: 7+ years of experience in IT infrastructure or storage engineering roles. In-depth knowledge and hands-on experience with: NetApp NAS and StorageGRID ONTAP Administration & Management Ansible Automation and CI/CD Pipelines using Azure DevOps Strong background in system management, network administration, and technical support. Solid understanding of operating systems (Windows, Linux, Unix) and enterprise software systems. Familiarity with cybersecurity principles, including: Incident response Security operations Vulnerability management IT security architecture and cyber risk management Threat hunting and compliance with cybersecurity standards. Strong expertise in data warehousing, data modeling, data architecture, and database administration across platforms. Solid foundation in networking technologies including routing, switching, load balancing, VPNs, and performance troubleshooting. Preferred Technical and Professional Experience: Strong analytical and systematic troubleshooting skills. Working knowledge of relational databases like SQL, DB2, MySQL. Professional certifications in any of the following areas: Cybersecurity (e.g., CISSP, CEH) Cloud Computing (e.g., Azure, AWS) Project Management (e.g., PMP, ITIL) Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less

New Delhi, India Job Info Job Identification 27189 Posting Date 06/16/2025, 09:41 AM Apply Before 06/30/2025, 03:59 PM Job Schedule Full time Locations New Delhi, India Agency UNDP Grade NB2 Vacancy Type National Personnel Service Agreement Practice Area Effectiveness Bureau Regional Bureau for Asia and the Pacific Contract Duration 1 Year with Possibility for extension Education & Work Experience Bachelor's Degree - 2 year(s) experience OR High School certificate- 5 year(s) experience Required Languages Fluency in English and Hindi is required Vacancy Timeline 2 Weeks Job Description Organizational Context UNDP has been working in India since 1951 in almost all areas of human development. Together with the Government of India and development partners, we have worked towards eradicating poverty, reducing inequalities, strengthening local governance, enhancing community resilience, protecting the environment, supporting policy initiatives and institutional reforms, and accelerating sustainable development for all. With projects and programmes in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to supporting the Government of India’s national development vision and priorities and accelerating the achievement of the SDGs for the people and the planet. UNDP India’s New Country Programme (2023-2027) Builds On Our Prior Work And Aims To Provide An Integrated Approach To Development Solutions In Three Strategic Portfolios Strong, accountable and evidence-led institutions for accelerated achievement of the SDGs. Enhanced economic opportunities and social protection to reduce inequality, with a focus on the marginalized. Climate-smart solutions, sustainable ecosystems and resilient development for reduced vulnerability. South-South cooperation, gender equality and social inclusion are promoted across the pillars. The programme is supported by a framework of renewed partnerships and blended finance solutions, strategic innovation and accelerator labs, and data and digital architecture. You are invited to join a team of future-smart development professionals to support India in achieving the national and globally agreed goals. As part of the UNDP team, your focus will be to work with diverse stakeholders to find country-specific solutions that lead to sustainable development and reach those furthest behind first. Office/Unit/Project Description UN house at 55 Lodhi Estate, New Delhi has an ICT helpdesk team which provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes daily desk support and management of ICT Infrastructure. Within this team, one ICT Assistant is required. S/he will be based at UNDP, New Delhi and shall work under the guidance and supervision of the Head of the ICT Unit (ICT Associate). As this is a full-time position, s/he cannot hold any other job/assignments during this assignment. Job Purpose And Scope Of Work Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Support Assistant promotes a client-oriented approach. Main Purpose The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large Country Office (CO) and UNDP Headquarters (HQ) staff for resolving ICT-related issues. The ICT Support Assistant provide IT Support services to all UN Agencies staff located in UN House in India. Duties And Responsibilities Supports implementation of ICT management systems and strategies, focusing on achievement of the following results : Ensure compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Support with the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services. Contribute to the business processes mapping and implementation of the internal standard operating procedures (SOPs). Provision of inputs to prepare results-oriented ICT workplans. Ensure effective functioning of the (CO) hardware and software packages, focusing on the achievement of the following results: Performance of key technical functions, including changing of hardware electronic components (disks, memory, network wiring, power sources, etc.) and routine repairs. Assistance in the installation of commercial and in-house developed software and related upgrades Assistance in upgrading patch and anti-virus programs on a timely basis. Monitoring of internet traffic, usage and performance on a frequent and regular basis. Support users in backing up and restoring their files, as well as in virus detection, removal and prevention. Organizing Video/Audio/Web Conferences Install, configure and troubleshooting O365 applications. Supports networks administration, focusing on the achievement of the following results Assistance in resolving network related issues and monitor network performance Responds to user queries regarding network access. Assistance in backup and restoration procedures for local drivers. Maintenance of backup logs. Assistance with organization of off-site storage of backups. Managing Cisco Meraki Network Provides administrative support, focusing on the achievement of the following results: Maintenance of an up-to-date inventory of software and hardware. Maintenance of a library of ICT related reference materials. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. Extraction of data from various sources. Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. Provision of ICT support to key events. Facilitates Knowledge Building, Digital Literacy, And User Training Conduct training and orientation sessions for staff on digital tools and responsible ICT practices. Develop and maintain user guides, FAQs, and internal knowledge resources to support self-service. Provide one-on-one coaching to staff, promoting digital inclusion and the effective use of collaborative tools such as SharePoint, Teams, and OneDrive. Contribute to the digital knowledge management efforts, including organizing shared drives and supporting internal information-sharing platforms. Participation and assistance in the organization of training for the CO staff on ICT issues. Sound contributions to knowledge networks and communities of practice. Supports Digital Transformation, Innovation, And Automation Support the rollout and adoption of innovative digital platforms and services aligned with UNDP’s global digital strategy. Assist in automating routine business processes using tools like Microsoft Power Apps, Power Automate, Power BI and SharePoint workflows. Participate in the testing and localization of global digital systems and tools to improve programme and operational efficiency. Contribute ideas to improve digital workflows, enhance staff engagement with technology, and foster a culture of innovation. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization Institutional Arrangement [1] This will be a shared position through Common Services Account (CSA) of all UN Agencies located in the UN House and will report to UNDP’s Head of ICT. Reporting To: Head of ICT Support Unit (ICT Associate), UNDP India Reportees to this position (if applicable ): N/A [1] NPSA holders hired under a National implementation modality, remain under the administrative supervision of UNDP, even if daily supervision is ensured by the national counterpart. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic Area Name Definition Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customers service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client’s upcoming needs and concerns. Information Management & Technology Network, Communication and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. Information Management & Technology IT Research and Development Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar isdesirable Min. Education Requirements Secondary education is required. Or A university degree in Information Technology/Computer Science or equivalent field will be given due consideration, but it is not a requirement. Min. years of relevant work experience Minimum of 5 years (with secondary education) or 2 years (with bachelor’s degree) of relevant experience in Information Technology/Computer Science. Required skills Experience in office365 applications including SharePoint & Microsoft Power platform. Experience in organizing online web conferences e.g. Zoom, MS Teams, Cisco Webex etc. Experience in supporting application development on .net technology. Desired skills in addition to the competencies covered in the Competencies section Exposure to Power Apps, Power Automate & Power BI Exposure to app development on .net Experience of working with international organizations including the UN Required Language(s) Fluency in English and Hindi is required. Professional Certificates N.A. Remuneration starting at INR 8,89,418.16 (Annual) / INR 74,118.18 (Monthly) as per the scale depending on qualifications and experience. The remuneration is excluding 8.33% pension amount paid over and above the salary Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert. Similar Jobs Show more Show less

Skills: ITSM, Cisco Certified, VMWare ESXi, Remote Troubleshooting, Network Monitoring, Microsoft server, Solarwinds, Patch Management, JOB TITLE: Technical Support Engineer JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain. QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics) CERTIFICATIONS: ITIL EXPERIENCE: 3-5 years of experience in Monitoring REPORTING TO: SDM - NOC Responsibilities (includes All Tasks) Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams Understanding and report preparation based on the customer requirement. Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitoring Windows server backup and inform in case of any failures. OS and Patch Management knowledge & understanding Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts Technical Skills /Competencies MANDATORY Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.) Knowledge of monitoring VMWare clusters in high-availability environments Broad experience using a variety of monitoring and ticket management tools Experience providing remote support using virtual desktop tools A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. Knowledge of Microsoft server OS and Network Devices Excellent written, verbal and interpersonal skills Soft Skills MANDATORY Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers Show more Show less

Company Profile Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics. Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more. In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety, Security & Environment (HSSE). Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy. At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale. Position Summary This position is office based, p rimarily responsible to provide technical support to business users in both networked and standalone configurations and helps in resolving technical issues. The support is provided remotely via phone or email and sometimes through instant messaging. Duties And Responsibilities Supports business users through remote access software while identifying, researching, and communicating on technical issues and driving them towards resolution. Operate in 24x7 rotational shifts. Responds to telephone calls & emails, for technical and functional support. Technical support involves troubleshooting, training, report generation and fault logging of IT systems for end-users of business applications. Functional support includes supporting internal IT teams by providing detailed documentation on tickets, providing access to applications in production environment, helping in processing security forms, submitting application and network performance KPI. Responsible for meeting defined service level agreement for resolving service requests and incidents (from opening to closure) Document, track and monitor issues to ensure timely resolution of service center tickets. Prepares reports and dashboards using the data on IT tickets. Follows standard support procedure in emailing customers, responding to calls, ticket documentation and other communication. Maintains call log history for statistical analysis and performance measurement purposes. Qualifications Required Bachelor’s degree, preferably in computer science, or equivalent education and experience. 1-3 years of IT support experience and/or call center experience (Windows 10/11/Linux Support). Good problem-solving skills and attention to detail. Excellent communication skills in English language. Able to work independently, & willing to work in rotational shifts. Desired Microsoft, Cisco and ITIL certifications . Knowledge, Skills, Abilities, And Other Characteristics (Optional) Knowledge for Windows 10/11 OS, Active Directory, MS Office Applications, O365 Teamwork & Interpersonal skills Analytical, problem solving & decision-making skills. Organizing & planning skills Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. How To Apply Oceaneering’s policy is to provide equal employment opportunity to all applicants. How To Apply Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals. How To Apply In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training. We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents. Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future-you will be supported to do so and the possibilities are endless. Show more Show less

Join us as a Service Transition Manager at Barclays, where you'll take part in the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. You'll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders. To be successful as a Service Transition Manager you should have experience with: Essential Skills Has a solid understanding of applications, infrastructure platforms and technical operations frameworks Utilising and developing the Subject Matter Experts within the Guild and influencing the Lean Control Team and Technical Application Standard Council to better align with the strategic direction of the Guild. Solid understanding of the Technical Risk & Controls landscape Proven experience in a Governance and Control role Highly effective stakeholder management at all levels across the organisation Some Other Highly Valued Skills Include Exposure to ITIL and a Project Management methodology Proven experience of implementing metrics to measure and improve performance of a global matrix based team Knowledge of development and release processes/practices in Agile technology delivery functions Proficient in Data Analysis You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Show more Show less

Tech Operations analyst's role is to drive major TRR exercise and manage overall resiliency test across all 3 geographies of AFI - US, India and EMEA. We need a person who can provide technical oversight in the review of TRR plans and identify opportunities for resiliency, recovery, and automation. Drive automation for simulation of failure scenarios to be leveraged during exercises. Head BCM product features development within the team in a federated model. Lead TRR program maturity toward zero downtime goal for critical applications recovery. Facilitate application failover as a recovery mechanism during major incidents. Drive DR Operations deliverables for successful completion aligned to prioritized product roadmap. Responsible for developing and reporting on KPI for the DR Program. Create and execute recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Key Responsibilities To drive major TRR exercise and manage overall resiliency test across all 3 geographies of AFI - US, India and EMEA. To provide technical oversight in the review of TRR plans and identify opportunities for resiliency, recovery, and automation. Proficiency in scripting languages, like Python or Shell/powershell Drive automation for simulation of failure scenarios to be leveraged during exercises. Head BCM product features development within the team in a federated model. Lead TRR program maturity toward zero downtime goal for critical applications recovery. Facilitate application failover as a recovery mechanism during major incidents. Drive DR Operations deliverables for successful completion aligned to prioritized product roadmap. Responsible for developing and reporting on KPI for the DR Program. Create and execute recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Required Qualifications Bachelors/master's degree in computer science/information systems or equivalent. Person should have above qualifications and 2-4 years of experience in relevant disciplines including: At least 2-4 years of strong experience in managing overall resiliency test. At least 2-4 years in scripting languages, like Python or Shell/powershell Hands on experience in automated failover/failback of recovery activities and automation Hands-on experience to drive automation for simulation of failure scenarios to be leveraged during exercises Working knowledge on zero downtime goal for mission critical applications recovery Knowledge of ITIL practices Hands-on experience on creating, executing recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Preferred Qualifications Candidates who have used following tools (or have familiarity with below) will have added advantage: Service Now BCM Automation tools or scripting knowledge experience Sound knowledge about Cloud Technology and exposure to AWS etc Familiarity with monitoring tools About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Show more Show less

Line of Service Advisory Industry/Sector GPS X-Sector Specialism Operations Management Level Senior Associate Job Description & Summary A career in our Government and Public Sector Transformation Management practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage. In joining, you’ll help federal, state and local government clients solve complex business issues and manage jurisdiction related risk. You’ll help our clients assess their operational and security and data management strategies so they can continue to operate more efficiently and effectively, both today and tomorrow. Experienced Recruitment Job Description Form Position Title : IT eGov Consulting resource Grade/Level : Consultant/Senior Consultant LoS : Advisory Sub LoS/SBU : Government Technology (GovTech) Vertical Location : Mumbai Position Type : Full time Contact Person : Prajakta Gaikwad. eGov Expertise: IT Consulting resource (generalist) - having experience in govt consulting, eGov transformation, Smart city, ULB projects Job Summary At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 284,000 people who are committed to delivering quality in Assurance, Advisory and Tax services. Within Advisory, PwC has a large team (GovTech) that enables government organizations to transform and provide better service to citizens and optimize operations. The open position is for a candidate who desires to work with government clients and bring about a change in society. A successful candidate will be expected to work pro-actively and effectively on multiple client engagements over the period of time and take ownership of the entire project delivery he/she entrusted with. The candidate should strong interpersonal skills, who not only enjoys the challenge of working with other team members but externally with a diverse, senior-Government officials across varied Ministries and PSUs. Recent experience and understanding of the Indian business ecosystem and government initiatives is a must. The candidate will be required to showcase excellent communication skills and will have demonstrated consistently the skill and capability in delivering impactful and insightful projects in the past. He/she will also be required to participate in client meetings and, during the course of a project, will be responsive to client enquiries, eventually leading the delivery engagement. Candidate will also be expected to contribute to Practice or Firm development. This may be adjudged in various ways such as serving as a mentor to other team members, by leading training/development initiatives, contributing to thought leadership papers, assisting other network firms etc. Positions are with PwC’s Government Technology (GovTech) practice, which works with Central & State Governments, PSUs, donor agencies, international government clients etc. The position is based out of Pune . However, the ideal candidate should not have any constraints to travel for work related opportunities, whether domestic or internationally. Roles & Responsibilities : • Developing project Charter • Define project scope and deliverables that support business goals • Develop project plans and schedule • Communicate with stakeholders/customers on an ongoing basis • Set and continually manage project expectations with team members and customers • Draft and submit budget proposals, and recommend subsequent budget changes where necessary • Identify and manage project dependencies and critical path • Plan and schedule project timelines and milestones using appropriate tools (Microsoft Project Management) • Track project milestones and deliverables • Develop and deliver progress reports, proposals, requirements documentation and presentations • Issue status reports to the project team, analyze results, and troubleshoot problem areas • Proactively manage changes in project scope, identify potential crises, and devise contingency plans • Define project success criteria and disseminate them to involved parties throughout project life cycle. • Build, develop, and grow business relationships vital to the success of the project. • Conduct project “lessons learned” meetings and create a recommendations report in order to identify successful and unsuccessful project elements • Develop best practices and tools for project execution and management Educational Qualifications • Post-Graduation: MBA (preferable) • Graduation: BE/BTech/MCA/MSc (Computer Science, Information Technology, Electronics). Certifications Having one or more of the following certifications will be an added advantage: • PMP • Prince-2 • TOGAF • ITIL • COBIT • Six Sigma Green / Black Belt Work Experience • The candidate should possess post-qualification relevant work experience of 3 to 7 years in Consulting /Government Consulting preferred. • Experience of working with Indian Government (Central, State, ULBs)/related agencies is preferred. However, this will not be a mandatory requirement. • Experience in Government Consulting projects (Preferred). However, this will not be a mandatory requirement. Tools & Techniques • Thorough knowledge of MS Excel, Power Point and other project management tools. Required Skill Sets Thorough knowledge of MS Excel, Power Point and other project management tools. PwC Professional leadership development framework focuses on five core attributes: Whole leadership, Business acumen, Technical capabilities, Global acumen and Relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, helping our people to meet the expectations of our clients, colleagues and communities in today’s changing global marketplace. Mandatory Skill Set- eGov Expertise: IT Consulting resource (generalist) - having experience in govt consulting, eGov transformation, Smart city, ULB projects Preferred Skill Set- eGov Expertise: IT Consulting resource (generalist) - having experience in govt consulting, eGov transformation, Smart city, ULB projects Year of experience required- 5+ Qualifications- BE/BTECH MBA Required Skills Electronic Government, Smart Cities Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date Show more Show less

Position Overview Job Title: Technology Service Analyst, AS Location: Pune, India Corporate Title: AS Role Description At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions. You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain. Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for multiple business lines like High Value/Low value / Bulk / Instant / Cheques payments. Team provides 24x7 support and follows ‘follow the sun’ model to provide exceptional and timebound services to the clients. Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End To End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model As an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuous improvement. Escalation, Management, and communication of major production incidents Liaising with development teams on new application handover and 3rd line escalation of issues Application rollout activities (may include some weekend activities) Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Update the RUN Book and KEDB as and when required. Your Skills And Experience Good experience in Production Application Support and ITIL Practices Very good hands-on knowledge of databases (Oracle/PLSQL etc.), including working experience of writing SQL scripts and queries. Very Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, tools for automation (RPA, Workload, Batch) Exposure in Kaka, Kubernetes and microservices is added advantage. Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M) Excellent Team player and People Management experience is an advantage. Bachelor's degree. Master's degree a plus. Previous relevant experience in Banking Domain 6+ years’ experience in IT in large corporate environments, specifically in the production support. Operating systems (e.g. UNIX, Windows) Understanding on environments Middleware (e.g.MQ, WebLogic, Tomcat, Jboss, Apache, Kafka etc ) Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL) Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics. Nice to have: Cloud services: GCP Exposure on Payments domain fundamentals & SWIFT message types Knowledge in Udeploy, Bit bucket Skills That Will Help You Excel Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills. Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones. Able to connect, manage & influence people from different backgrounds and cultures. A strong team player being part of a global team, communicating, managing, and cooperating closely on a global level while being able to take ownership and deliver independently. How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

Deadline for applications is 23/06/2025: at 12.00 hours (midday, Brussels time). WE ARE The European External Action Service (EEAS) is the EU's diplomatic service. The EEAS supports the High Representative in the exercise of her mandate to conduct and implement an effective and coherent Union’s Common Foreign and Security Policy (CFSP), to represent the EU and to chair the Foreign Affairs Council. It also supports the High Representative in her capacity as Vice-President of the Commission with regard to her responsibilities within the Commission in the external relations field, including the coordination of other aspects of the EU's external action. The EEAS works in close cooperation with the EU Member States, the General Secretariat of the Council, the services of the Commission and the Secretariat General of the European Parliament. The EU currently has 145 Delegations, 9 of which are to international organisations. In all, 6000 staff are currently serving in these Delegations. The Delegations are placed under the authority of the High Representative of the Union for Foreign Affairs and Security Policy, who is also Vice President of the European Commission. The work of a Delegation varies from country to country but, in general, covers political matters, press and information, trade, aid management and the external aspects of internal EU policies. The main mission of the Digital Solutions Division is to assist the European External Action Service and the worldwide network of EU Delegations in achieving its strategic objectives by supporting administrative and core business processes with modern Information and Communication Technology tools. The unit is composed of 50 officials and more than 200 experts and is organised in four sections: Management, IT Operations, Services and Security. WE PROPOSE The position of Regional IT Officer (RITO), contract agent FG III as per article 3a of the Conditions of Employment of Other Servants of the European Union (hereafter, the “CEOS”). PLACE OF EMPLOYMENT City, COUNTRY: Addis Ababa, ETHIOPIA LCA: 35% POST AVAILABLE: immediately LEGAL BASIS The vacancy is to be filled in accordance with the conditions foreseen in the relevant provisions of the CEOS[1], in particular Article 82 thereof. Subject to having passed the CAST[2] exam, the successful candidate will be offered a contract agent position (Function Group III), as per Article 3a of the Conditions of Employment of Other Servants of the European Union (CEOS), on the basis of a contract with an initial duration of 3 years. This contract may be renewed not more than once for a fixed period of not more than 5 years. Any further renewal shall be for an indefinite period.[3] WE LOOK FOR Under the authority of the Head of Delegation (HOD) and under the direct responsibility of the Head of Administration (HOA), and the direct instructions of the Digital Solutions Division EEAS.RM.SCS.5, the RITO will be responsible for the day-to-day running of the IT infrastructure and IT support of the users of the Delegation and other Delegations in the region. The Main Tasks To Be Executed Are End-User Support Provide level 1 to level 3 IT support to staff in the assigned Delegations and (if applicable) support and supervise local IT staff. Ensure defined processes are well followed by the IT staff (proper use of ITSM tools). Responsible for normal/expected IT operations for users, with minimal business impact and according to the urgency of the incident. Ensure the proper registration, by using the ticketing tool, all IT incidents and service requests reported to the IT Officer, whenever unable to provide a solution, escalate to the appropriate higher level of support. Ensure, follow-up, implement solutions, and in general, participate in the Incident and Request Fulfillment processes actively. Resolve incidents or service requests, both rapidly and in a satisfactory way (through either a permanent fix or a temporary workaround). Maximise the number of tickets resolved without 2nd/3rd level intervention. Assist, if requested, in the configuration of the PABX (Private Automatic Branch Exchange) system and assist with telephone handsets (change of name, hunt group, voicemail) and in using the telephone system. To monitor the ICT status of the Delegation using the provided monitoring tools: SolarWinds, McAfee reports, SCCM patching reports, etc. ICT infrastructure management Ensure the implementation and perform daily operations of the server infrastructure, their maintenance, upgrades, updates, backups, restores, capacity planning, security and audit, incident and problem management. Manage shared resources (disks, printers); assign rights to users; create and maintain necessary automation scripts. Manage the internal LAN, the IP address allocation and other network equipment. In general, take the necessary measures to ensure a high level of quality and availability in the ICT infrastructure. Monitor closely the status of the IT infrastructure and react properly to incidents and outages. Install and manage the Wifi infrastructure of the Delegations. ICT equipment management Deploy the new PC/Laptops Reference configurations, software updates, etc. via the provided tools and procedures (SCCM) in coordination with HQ support and local IT Support. Manage the stock of laptops for staff members going on missions – recuperation and clean-up of laptops when returned after the missions. ICT security management Apply the security policies decided by the Headquarter and propose additional measures if necessary. Manage whenever necessary the accounts, keeping updated the different directories. Ensure that all precautions are taken concerning sensitive information. In general, implement the necessary measures to keep a high level of IT security in the office. ICT advice and management Organise and/or attend meetings on day-to-day matters related with the IT operation, participate in discussions, assessing the impact of changes and make recommendations. Assist the Head of Administration with budget related expenditure estimates, in the preparation, maintaining of office budgets and servicing costs. Assist in the negotiation with suppliers, associated agencies with regard to equipment, cabling, access to Internet etc. Maintain necessary budgetary control records. Prepare a quarterly activity report. Ensure business continuity by remotely managing the ICT infrastructure during absences or missions of other RITOs for the Delegations. Perform missions to Delegations within the region or exceptionally on demand to other regions. Participate in one or more “Centres of Expertise” (COE), according to own expertise on specific IT fields, and provide effective level 1 to 3 IT support to all Delegations. In parallel, participate in global IT projects, related to own expertise, as requested by EEAS RM.SCS.5. Optionally and when requested by EEAS RM.SCS.5, act as "Service Owner" i.e. responsible for the delivery of specific IT services, at global scale. Eligibility criteria [4] According To The Conditions Set Out In Article 82 Of The CEOS And In Article 2 Of The Commission Decision C(2017) 6760 Final[5], Which Is Applicable To The EEAS By Virtue Of The Decision ADMIN(2018) 4 Of The High Representative[6], In Order To Be Eligible For This Post Of Contract Agent FG III, Candidates Must have passed a valid EPSO CAST in FG III; or be registered in the EPSO Permanent CAST for FG III (https://epso.europa.eu/en/job-opportunities/open-for-application). In the latter case, while the registration will render the candidate eligible for the selection procedure, the recruitment of a candidate on this vacant post will be subject to his/her successfully passing the CAST exam; meet the minimum qualifications for engagement as contract agent FG III: (i) Have a level of post-secondary education attested by a diploma; or (ii) a level of secondary education attested by a diploma giving access to post-secondary education, and appropriate professional experience of at least three years; or (iii) where justified in the interest of the service, professional training or professional experience of an equivalent level (related to the nature of the tasks and qualifications indicated in the job description). have the capacity to work in languages of CFSP and external relations (English and French) necessary for the performance of their duties; be a national of one of the Member States of the EU and enjoy full rights as a citizen. Selection criteria Proven Experience In The Following Areas End-user support in front and back office – including ITIL processes. Installation and maintenance of datacentre infrastructure. Knowledge and management of Microsoft OS for endpoints and servers, virtualisation and storage (VMWARE and/or HyperV). Installation and maintenance of enterprise networks (LAN, router, firewalls, wifi, fibre and coper cabling, VOIP technologies, telephony, videoconferencing…). Configuration, maintenance, patching and support of workplace equipment (laptops, desktops, printers, smartphone, tablets) in a large environment including software distribution and (remote) support. General Skills And Competencies Candidates should demonstrate (and will be evaluated on): being service minded; strong communication skills – capacity to translate complex technical matters into “user language”; a sense of initiative, autonomy and hands-on approach; very good organisational skills; capacity to assure quality, speed and accuracy in performing complex tasks in a multicultural environment. Furthermore Experience in handling secure communications and classified information; Knowledge of IT tools used in EU institutions (ARES, MIPS, Sysper2, Syslog, etc.); Experience of working in a team in multi-disciplinary and multi-cultural environment will be considered as assets. Working languages Fluent in English (written and orally); Knowledge of French and other EU languages, and knowledge of the language(s) of the country of the Delegation will be considered an asset. POSTING POLICY EEAS career development policy places the need for staff to develop a mix of competences at its core, e.g. working in various fields of expertise and responsibilities in the course of a person's career, including postings at Headquarters and Delegations. Contract staff in Delegations is usually posted for 2, 3, 4 or 6 years in a given EU Delegation. Call for interest to apply for postponement or early mobility will be launched annually prior to the publication of the mobility exercise. Staff are reminded that extension and early mobility are not a right. Contract staff assigned to a post where the living conditions allowance (LCA) determined in accordance with Article 10 of Annex X to the Staff Regulations of Officials of the EU (SR) is 30% or 35% may participate in the mobility exercise after 4 years . Contract staff assigned to a post where the LCA is 40% may participate in the mobility exercise after 3 years . Contract staff assigned to a non-family post may participate in the mobility exercise after 2 years . For candidates currently posted in compound-confined, non-family posting, please refer to Article 6, point 2(g) of the Decision ADMIN(2021) 221. Within the mobility exercise, contract staff may be temporarily assigned to the EEAS Headquarters in Brussels; such assignment shall remain exceptional and depends on the availability of posts. The assignment shall be for no less than two years, unless a derogation is granted by the Head of the Division RM.BHR.3 ‘Selection and Recruitment’ in the interest of the service. The assignment shall be for no more than four years, in accordance with Article 118 of the CEOS and Article 3 of Annex X to the SR. The member of contract staff temporarily assigned to the EEAS Headquarters shall be included in the mobility exercise in time to be reassigned to a Union Delegation before he/she reaches the maximum period of 4 years. Candidates currently in the EEAS Headquarters are expected to have served at least three years in the Headquarters by the expected time of posting in Delegation. Derogation to this rule may only be granted by the competent Authority Authorised to Conclude Contracts of Employment (AACC) in the interest of the service. External candidates may also apply to any vacancy position published for posts in Delegations. It is in the interest of the service to ensure that staff members in Delegations are able to complete full postings before reaching the age of retirement. Before taking any final decisions on nominations, the competent AACC will ensure on a case-by-case basis, in accordance with the SR and CEOS, that the successful candidates will indeed be able to complete the relevant full posting for the post for which they are selected. As stated in Article 6(2)(a) of the Decision ADMIN(2020) 35, applications from candidates not fulfilling this requirement will be examined by the AACC for exceptional and justified reasons and in the interest of the service. CONDITIONS OF RECRUITMENT AND EMPLOYMENT CONFLICT OF INTEREST AND SECURITY RISKS As a matter of policy, applications of individuals who have the dual nationality of the host country or whose family member has the nationality of the host country will be considered eligible for a posting in that host country only as a positive result of a case-by-case assessment. In that regard, the EEAS examines if there could be a conflict of interest and a risk of a possible refusal by the host country to grant diplomatic immunity to the staff member and or his/her partner and/or family, as well as possible security risks. In this context, candidates shall fill in with their application a declaration of potential conflict of interest (see the annex to this vacancy notice). PERSONNEL SECURITY CLEARANCE The requested level of security clearance for this post is: SECRET UE/EU SECRET. A description of the EU classified information levels is available under Article 2 of Annex A of the Decision ADMIN(2023) 18 on the security rules of the EEAS[7]. The selected candidate should hold, or be in the position to obtain, a valid Personnel Security Clearance (PSC)[8] issued by the competent authority of the Member State concerned. Candidates who do not already have a valid PSC will be required to go through the security clearance vetting procedure of their Member State to obtain this clearance in accordance with national laws and regulations and with the procedure laid down in the Decision ADMIN(2019) 7 of the Director General for Budget and Administration of the EEAS on Security Clearance Requirements and Procedures for the EEAS[9] and in Annex A I of the Decision ADMIN(2023) 18 on the security rules of the EEAS. Until the PSC is issued by the competent authority of the Member State concerned, the selected candidate will not be authorised to access EUCI at the level of CONFIDENTIEL UE/EU CONFIDENTIAL or above, or to participate in any meetings or workflow where EUCI is processed. Please note that the necessary procedure for obtaining a PSC can be initiated on request of the employer only, and not by the individual candidate. In case of failure to obtain or renew the required PSC, the AACC may take the appropriate measures in accordance with Article 3(3) of the Decision ADMIN(2019) 7. MEDICAL CLEARANCE The signature of the contract will be subject to prior favourable opinion of the Medical Service . On that occasion, the candidate should indicate any serious health problems or requirements for specialised medical treatment for themselves and/or for the individuals who will accompany them. If staff members withhold such information they will not benefit from a reimbursement by the institution of certain costs, e.g. expenses relating to medical evacuation, or to a return to Headquarters in the case of early mobility. Prior to recruitment, the successful candidate will be contacted by our services in order to fulfil the relevant medical requirements for the post as appropriate, including a psychological assessment which the AACC reserves the right to request. Other Candidates are deemed to be fully aware of the provisions of Annex X to the Staff Regulations, which applies to staff serving in Delegations located outside the EU, regarding their rights and obligations (i.e. leave entitlements, allowances, reimbursement of expenses, social security benefits). Candidates are deemed to be fully aware of the local living conditions , including inter alia information concerning security, health care, education, social acceptance of sexual orientation, employment opportunities for spouses and the accommodation provided (Annex X to the SR, Article 5 or 23), before applying. Candidates are strongly encouraged to consult the relevant Country Post reports which are available from the Division RM.01 ‘Coordination’: RM-01-COORDINATION@eeas.europa.eu All postings will in principle be aligned with the mobility cycle and have the 31 August of a given year as end date. Successful candidates shall participate in all compulsory pre-posting training . All posts in an EU Delegation require the successful completion of BASE, a security e-learning. The ‘Hostile Environment Awareness Training’ (HEAT) is compulsory before taking up duty/going on mission in some countries. The EEAS will provide the selected candidate with that possibility in case she or he has not yet followed the training. EQUAL OPPORTUNITIES The EEAS is committed to an equal opportunities policy for all its employees and applicants for employment. As an employer, the EEAS is committed to promoting gender equality and to preventing discrimination on any grounds. It actively welcomes applications from all qualified candidates from diverse backgrounds and from the broadest possible geographical basis amongst the EU Member States. We aim at a service which is truly representative of society, where each staff member feels respected, is able to give their best and can develop their full potential. Candidates with disabilities are invited to contact the Functional mailbox CONTRACTAGENTS-DELEGATIONS@eeas.europa.eu in order to accommodate any special needs and provide assistance to ensure the possibility to pass the selection procedure in equality of opportunities with other candidates. If a candidate with a disability is selected for a vacant post, the EEAS is committed to providing reasonable accommodation in accordance with Art 1d(4) of the SR. APPLICATION AND SELECTION PROCEDURE [10] The Procedure Will Take Place In Three Steps Application Before submitting their application, candidates should carefully check whether they meet all the eligibility criteria in order to avoid automatic exclusion from the selection procedure. Equally, candidates are deemed to be fully aware of the local living conditions, including information concerning the accommodation, before applying. Individual post reports are available from the Division RM.01 ‘Coordination’: RM-01-COORDINATION@eeas.europa.eu Candidates should also ensure that they are fully aware of the relevant security provisions; Personal Security Clearance at the level SECRET UE/EU SECRET is requested in all EU Delegations. Successful candidates will be required to undergo security vetting if they do not already hold security clearance to the appropriate level in accordance with the EEAS relevant security provisions (for more information, see Section “Personal Security Clearance” below). During the application procedure, candidates are required to send the following documents: an up-to-date Curriculum Vitae (preferably using the Europass CV format), in either English or French, indicating clearly your EPSO CAST number; a letter of motivation (maximum 2 pages), in either English or French; declaration of potential conflict of interest (annexed to this vacancy note). Applications should be submitted to the EEAS Digital Solutions Division, RM.SCS.5, at the following email address: RM-SCS-5-HR@eeas.europa.eu Deadline for applications is 23/06/2025: at 12.00 hours (midday, Brussels time) . Candidates are strongly advised to submit their application as early as possible. Late applications will not be accepted. For correspondence concerning the selection procedure, please use the following email address: CONTRACTAGENTS-DELEGATIONS@eeas.europa.eu Pre-selection The selection panel will make a pre-selection on the basis of the qualifications and the professional experience described in the CV and motivation letter, and will produce a shortlist of eligible candidates who best meet the selection criteria for the post. Please note that only shortlisted candidates will be informed about the outcome of the pre-selection phase. Selection The candidates who have been preselected will be invited for an interview by a selection panel. The selection panel may decide, in addition to the interview, to organise written tests, either for all pre-selected candidates or to the best ranked ones. The content of such written tests will be defined by the selection panel and may include, but not be limited to, multiple choice questions, open questions and/or topics for a short essay. Pre-selected candidates without a valid CAST shall be invited to sit the CAST exam before or after the interview stage (in accordance with the eligibility criteria set out above). The panel will recommend a shortlist of candidates for a final decision by the AACC. The AACC may decide to interview the candidates on the final shortlist before taking this decision. It is recalled that the selection procedure may be terminated at any stage in the interest of the service. In the interest of the service, the AACC may also establish a reserve list of candidates. These candidates shall be informed that the reserve list shall remain valid for a period of one year from when it is established and that it may be used to fill an equivalent post in the EEAS having the same job profile. ADDRESS FOR INQUIRIES CONTRACTAGENTS-DELEGATIONS@eeas.europa.eu [1] The Text Of The Staff Regulations Of Officials Of The EU And The CEOS Is Accessible At The Following Link https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1570023902133&uri=CELEX:01962R0031-20190101 [2] Contract Agent Selection Tool. [3] In accordance with Article 85(1) of the CEOS. [4] All the eligibility criteria must be met on the closing date for applications to this post. [5] Commission Decision C(2017) 6760 final of 16 October 2017 on the general provisions for implementing Article 79(2) of the CEOS, governing the conditions of employment of contract staff employed by the Commission under the terms of Articles 3a and 3b. [6] Decision ADMIN(2018) 4 of the High Representative of the Union for Foreign Affairs and Security Policy of 12 March 2018 amending Annex I of the Decision of the High Representative PROC HR(2011) 013 on General Implementing Provisions for giving effect to the Staff Regulations and to the Conditions of Employment of Other Servants. [7] OJ C 263, 26 July 2023, p.16. [8] The ‘Personnel Security Clearance’ is defined under point 2 of Annex A I of the Decision ADMIN(2023) 18 on the security rules of the EEAS as “a statement by a competent authority of a Member State which is made following completion of a security investigation conducted by the competent authorities of a Member State and which certifies that an individual may, provided his ‘need-to-know’ has been determined, be granted access to EUCI up to a specified level (CONFIDENTIEL UE/EU CONFIDENTIAL or above) until a specified date; the individual thus described is said to be ‘security cleared’.” [9] Decision ADMIN(2019) 7 of the Director General for Budget and Administration of the EEAS of 8 March 2019 on Security Clearance Requirements and Procedures for the EEAS. [10] Your personal data will be processed in accordance with Regulation (EU) 2018/1725, as implemented by the Decision ADMIN(2019) 8 of the High Representative of the Union for Foreign Affairs and Security Policy on implementing rules relating to the protection of personal data by the EEAS and the application of Regulation. The privacy statement is available on the Europa website (https://www.eeas.europa.eu/eeas/eeas-privacy-statement-data-protection-notice-purpose-processing-personal-data-related-public_en) and on the EEAS Intranet (https://intranet.eeas.europa.eu/page/eeas-work/data-protection/privacy-statements-dp-notices). Show more Show less