Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Summary FLPS:The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues escalated by the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications.Key Responsibilities: • Diagnose, troubleshoot, and resolve complex issues escalated by the L1 team.• Manage high-severity incidents, ensuring minimal downtime and impact on business operations, and lead the incident response, coordinating with all necessary stakeholders.• Actively monitor system health, performance, and uptime using various monitoring tools.• Address alerts or potential issues before they escalate into major problems.• Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes.• Collaborate with development, infrastructure, and operations teams to resolve complex issues or deploy fixes.• Engage with customers for in-depth technical discussions, particularly in resolving complex issues.• Participate in post-mortem discussions to understand incidents and prevent similar issues in the future.• Update and maintain internal documentation, including runbooks and troubleshooting guides.• Create clear, concise, and accurate documentation for both internal teams and customers.• Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications.• Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues.• Proficiency in using monitoring tools and interpreting data to predict and prevent potential issues.• Clearly explain technical issues and solutions to non-technical stakeholders, including customers and management.• Manage multiple tickets and issues simultaneously, particularly during high-severity incidents.• Collaborate effectively with other teams, such as development, operations, and L3 support. Qualifications • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex issues.• Experience working in an ITIL-based framework, adhering to agreed SLAs and OLAs.• Proficiency with ticketing and incident management systems (e.g., JIRA, ServiceNow).• Advanced SQL skills and experience with database management (e.g., Oracle, PostgreSQL).• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.• Ability to work effectively in a 24x7 support environment, including night shifts and on-call rotations.• Familiarity with cloud platforms (e.g., Azure, Google Cloud).• Experience with monitoring tools such as Grafana, New Relic, and AppDynamics.

Organizational Context UNDP has been working in India since 1951 in almost all areas of human development. Together with the Government of India and development partners, we have worked towards eradicating poverty, reducing inequalities, strengthening local governance, enhancing community resilience, protecting the environment, supporting policy initiatives and institutional reforms, and accelerating sustainable development for all. With projects and programmes in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to supporting the Government of India’s national development vision and priorities and accelerating the achievement of the SDGs for the people and the planet. UNDP India’s new Country Programme (2023-2027) builds on our prior work and aims to provide an integrated approach to development solutions in three strategic portfolios: Strong, accountable and evidence-led institutions for accelerated achievement of the SDGs. Enhanced economic opportunities and social protection to reduce inequality, with a focus on the marginalized. Climate-smart solutions, sustainable ecosystems and resilient development for reduced vulnerability. South-South cooperation, gender equality and social inclusion are promoted across the pillars. The programme is supported by a framework of renewed partnerships and blended finance solutions, strategic innovation and accelerator labs, and data and digital architecture. You are invited to join a team of future-smart development professionals to support India in achieving the national and globally agreed goals. As part of the UNDP team, your focus will be to work with diverse stakeholders to find country-specific solutions that lead to sustainable development and reach those furthest behind first. Office/Unit/Project Description UN house at 55 Lodhi Estate, New Delhi has an ICT helpdesk team which provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes daily desk support and management of ICT Infrastructure. Within this team, one ICT Assistant is required. S/he will be based at UNDP, New Delhi and shall work under the guidance and supervision of the Head of the ICT Unit (ICT Associate). As this is a full-time position, s/he cannot hold any other job/assignments during this assignment . Job Purpose and Scope of Work Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Support Assistant promotes a client-oriented approach. Main Purpose: The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large Country Office (CO) and UNDP Headquarters (HQ) staff for resolving ICT-related issues. The ICT Support Assistant provide IT Support services to all UN Agencies staff located in UN House in India. Duties and Responsibilities: Supports implementation of ICT management systems and strategies, focusing on achievement of the following results : Ensure compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Support with the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services. Contribute to the business processes mapping and implementation of the internal standard operating procedures (SOPs). Provision of inputs to prepare results-oriented ICT workplans. Ensure effective functioning of the (CO) hardware and software packages, focusing on the achievement of the following results: Performance of key technical functions, including changing of hardware electronic components (disks, memory, network wiring, power sources, etc.) and routine repairs. Assistance in the installation of commercial and in-house developed software and related upgrades Assistance in upgrading patch and anti-virus programs on a timely basis. Monitoring of internet traffic, usage and performance on a frequent and regular basis. Support users in backing up and restoring their files, as well as in virus detection, removal and prevention. Organizing Video/Audio/Web Conferences Install, configure and troubleshooting O365 applications. Supports networks administration, focusing on the achievement of the following results Assistance in resolving network related issues and monitor network performance Responds to user queries regarding network access. Assistance in backup and restoration procedures for local drivers. Maintenance of backup logs. Assistance with organization of off-site storage of backups. Managing Cisco Meraki Network Provides administrative support, focusing on the achievement of the following results: Maintenance of an up-to-date inventory of software and hardware. Maintenance of a library of ICT related reference materials. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. Extraction of data from various sources. Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. Provision of ICT support to key events. Facilitates Knowledge Building, Digital Literacy, and User Training: Conduct training and orientation sessions for staff on digital tools and responsible ICT practices. Develop and maintain user guides, FAQs, and internal knowledge resources to support self-service. Provide one-on-one coaching to staff, promoting digital inclusion and the effective use of collaborative tools such as SharePoint, Teams, and OneDrive. Contribute to the digital knowledge management efforts, including organizing shared drives and supporting internal information-sharing platforms. Participation and assistance in the organization of training for the CO staff on ICT issues. Sound contributions to knowledge networks and communities of practice. Supports Digital Transformation, Innovation, and Automation: Support the rollout and adoption of innovative digital platforms and services aligned with UNDP’s global digital strategy. Assist in automating routine business processes using tools like Microsoft Power Apps, Power Automate, Power BI and SharePoint workflows. Participate in the testing and localization of global digital systems and tools to improve programme and operational efficiency. Contribute ideas to improve digital workflows, enhance staff engagement with technology, and foster a culture of innovation. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization Institutional Arrangement [1] This will be a shared position through Common Services Account (CSA) of all UN Agencies located in the UN House and will report to UNDP’s Head of ICT. Reporting To: Head of ICT Support Unit (ICT Associate), UNDP India Reportees to this position (if applicable ): N/A [1] NPSA holders hired under a National implementation modality, remain under the administrative supervision of UNDP, even if daily supervision is ensured by the national counterpart. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic Area Name Definition Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customers service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client’s upcoming needs and concerns. Information Management & Technology Network, Communication and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. Information Management & Technology IT Research and Development Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar isdesirable Min. Education requirements Secondary education is required. Or A university degree in Information Technology/Computer Science or equivalent field will be given due consideration, but it is not a requirement. Min. years of relevant work experience Minimum of 5 years (with secondary education) or 2 years (with bachelor’s degree) of relevant experience in Information Technology/Computer Science. Required skills Experience in office365 applications including SharePoint & Microsoft Power platform. Experience in organizing online web conferences e.g. Zoom, MS Teams, Cisco Webex etc. Experience in supporting application development on .net technology. Desired skills in addition to the competencies covered in the Competencies section Exposure to Power Apps, Power Automate & Power BI Exposure to app development on .net Experience of working with international organizations including the UN Required Language(s) Fluency in English and Hindi is required. Professional Certificates N.A. Remuneration starting at INR 8,89,418.16 (Annual) / INR 74,118.18 (Monthly) as per the scale depending on qualifications and experience. The remuneration is excluding 8.33% pension amount paid over and above the salary Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Ping Federate - MFA – Senior - L3 Role: Technology Lead Job Title: L3 Career Level: Senior Job Summary The Security Analyst/ Security Senior Analyst role will be primarily responsible for the daily operations of monitoring and review of the Access Management application and underlying infrastructure. This role will be responsible for working with end users, vendors, security leads as well as the other support teams to ensure successful operations of the infrastructure. Key Responsibilities Incident/Service Request intake and assignment to other teams if required. Incident analysis Incident triaging Change Impact analysis. Respond, troubleshoot and implement resolutions for common issues. Respond to system outages. Maintain Incident remediation and prevention documentation. Interact with technical personnel and other teams as required. Initiate escalation procedure to resolve incidents. Produce service level reports. Monitor directory infrastructure for potential issues. Monitor backup. Coordinate or participate in individual or team projects. Write technical articles for internal knowledge base. Provide performance metrics as necessary. Adhere to stated SLA’s and ensuring high standards for quality regarding project documentation/activities. Deploy changes as per the instructions. Application validation after changes Qualifications Education Bachelor or college degree in related field or equivalent work experience Work Experience 5-10-year experience Skills Expertise: Basic problem diagnosis, troubleshoot and remediation. Must have at least 5 years of relevant experience working on Ping Federate. Have experience in installation, implementation, configuration, deployment & troubleshooting on SSO product -Ping Federate, PingOne, Ping Access and MFA products – PingID, RSA, Azure MFA etc. Knowledge of federation protocols – SAML, Oauth & OpenID. Should have at least 5 years of experience on Access Management product (any product Cloud/On-Premises products such as Ping Federate - SSO, MFA Products – PingID, Azure MFA, RSA etc) Ability to work on a variety of common technical aspects on Access Management Solution like Version/Patch upgrades, IDP configuration Authentication Policies – Policies, Selectors, Policy Selectors& Sessions; Identity Profiles; Protocol Endpoints; Oauth Server – Scope Management, Client Registration Policies; Grant Mapping – IDP Adapter Mapping, Authentication Policy Contract Mapping, Resource Owner Credentials Mapping; Token Mapping - Access Token Management, Access Token Mapping, OpenID Connect Policy Management and application onboarding. Experience in managing Certificate & Key Management. Experience on design and development of monitoring scripts, and OGNL expression Hands on experience on monitoring tools like Splunk, HP SiteScope, Uptime Robot etc. Experience in pre-activity and post-activity validation. Good verbal & written communication, technical document writing Awareness of global security standards such as PCI, SOX, HIPAA Good knowledge of Operating System Internals on Windows/Linux/Unix Understands concepts of Authentication, Authorization, Provisioning, Identity and Access Management. Good knowledge of basic security concepts. Experience of using monitoring tools. Knowledge of Service Management / ITIL. Prior experience working in remote teams on global scale. Certification : ITIL or equivalent (Good to have) CIAM/Azure/AWS (Good to have) Work Requirements: Willingness to travel as required. Willingness to be on call support. Willingness to work in shifts. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity Java, Spring, GW portal developer with 3 to 5 years of experience Your Key Responsibilities Need to support Guidewire Portal developer for supporting applications including technology stack (PE, CE – Producer Engage, Customer Engage), Java, Spring boot, Hibernate, Angular/ ReactJS and AWS Must be flexible to work in shifts (Rotational Shift – India Shift/UK shift) and On Call Support on a roster-ed rotational basis. Design, build, and support the Business Objects environment and services Experience using BO Client tools such as IDT, UDT & Web Intelligence Be responsible for Business Objects reports and universe architecture and design Able to troubleshoot Business Objects report performance issues and raise SAP cases where needed Advanced knowledge of AIX Can troubleshoot basic configuration/script & integrations issues Can work independently and collaboratively with customers and delivery teams on implementations and remote services. Exhibits punctual and attentive attendance at all project meetings including: requirements review and validation sessions, SCRUM ceremonies. Strong communication, presentation, and writing skills to engage with stakeholders, gather requirement, provide demos and obtain sign off. Good understanding of ITIL v3/v4 processes. Must be able to understand the existing customizations of SP and replicate the same on ESC or provide acceptable alternative. Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment. Manages the middleware applications which has various interfaces including Guidewire system. Design, modifies and implements changes to the existing applications built in Java, Spring boot & Hibernate. Skills And Attributes For Success Deep understanding of Java, Angular & hibernate, implementation, architecture and components. Must have experience in Java, Angular, Hibernate, Spring boot and AWS Well versed in development streams - Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Should have worked on incident management and problem management. To qualify for the role, you must have Java, Spring Boot, Hibernate, ReactJS/ Angular, GW Portal Proficiency with Development Tools Core Java, J2EE, XML, Web Services (SOAP/REST), ANT SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Tomcat and or Web sphere/WebLogic. Certification: ITIL certification (Good to have), GW certification, AWS What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Cyber Security-IAM – Consulting- Risk As part of our EY-cyber security team, you shall engage in Identity & Access Management projects in the capacity of execution of deliverables. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY and GDS within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team The opportunity We’re looking for Senior Security Consultant in the Risk Consulting team to work on various Identity and Access Management projects for our customers across the globe. Also, the professional shall need to report any identified risks within engagements and share any issues and updates with other senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of the highest quality as per EY’s quality standards and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. Your Key Responsibilities Engage and contribute to the Identity & Access Management projects Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress Execute the engagement requirements, along with review of work by junior team members Help prepare reports and schedules that will be delivered to clients and other interested parties Develop and maintain productive working relationships with client personnel Build strong internal relationships within EY Consulting Services and with other services across the organization Help senior team members in performance reviews and contribute to performance feedback for staff/junior level team members Contribute to people related initiatives including recruiting and retaining IAM professionals Maintain an educational program to continually develop personal skills Understand and follow workplace policies and procedures Building a quality culture at GDS Manage the performance management for the direct reportees, as per the organization policies Foster teamwork and lead by example Training and mentoring of project resources Participating in the organization-wide people initiatives Skills And Attributes For Success At least 2-3 years of IAM experience in SailPoint IdentityIQ, Identity Now, Saviynt & OIM. At least 2 years of experience in two or more of the following IAM products: SailPoint IdentityIQ, Identity Now, OIM, or Saviynt Experience in Leading the design, implementation, and maintenance of any IGA Products: Identity Now, IdentityIQ, Saviynt & OIM solutions Hands-on experience with Identity Now, IdentityIQ,Saviynt and OIM Expertise in Saviynt can be considered if skillset not found in SailPoint IIQ or IDN or OIM Evaluate current IAM solutions and identify areas for improvement Develop and implement IAM policies and procedures Work collaboratively with cross-functional teams to ensure alignment with business goals Provide technical expertise and guidance to project teams Conduct risk assessments and develop mitigation strategies Provide technical support for IAM issues and incidents Stay up to date with the latest IAM technologies and trends Must have experience in application onboarding, provisioning, workflow customization, access review in IAM. Experience in managing complex IAM projects Strong understanding of IAM policies and procedures CISSP, CISM, or other relevant IAM certifications preferred Ability to work independently and manage multiple priorities Design, implement and maintain Oracle Identity Manager (OIM), Oracle Internet Directory (OID) and LDAP systems and infrastructure. Develop and maintain technical documentation for IAM systems and infrastructure. Plan and execute migrations and upgrades for OIM, OID and LDAP systems and infrastructure. Troubleshoot and resolve complex OIM, OID, OAM, and LDAP-related issues. Work with vendors to resolve compatibility issues and ensure the best performance of OIM, OID and LDAP systems and infrastructure. Implement and maintain security and access controls for OIM, OID, and LDAP systems and infrastructure. Mentor and provide guidance to junior IAM engineers. SailPoint connector development experience with both out-of-the-box and custom connectors. Configuring QuickLinks and reports customisation Should have exposure to a variety of programming languages and technologies, including, but not limited to, J2EE (JSP, Servlets, EJB, XML, Java), .Net, Oracle, DB2, and MS/SQL Should have good understanding in concepts such as self-service, automated approval process, RBAC, attestation, separation of duties and recertification Having experience/knowledge in following technologies would be an advantage: LDAP, PKI, SSL. Should have had direct client experience, including working with client teams in an on-site and offshore mode High level networking knowledge is preferred Should have experience in implementing at least one complete IAM SDLC engagements projects. This must include activities such as requirements gathering, analysis, design, development, testing, deployment and application support Should have experience in delivering IT projects. This includes activities such as requirements analysis, defining architecture, and conducting detailed technical design, development, and lead solution delivery Should have exposure to a variety of programming languages and technologies, including, but not limited to, J2EE (JSP, Servlets, EJB, XML, Java), .Net, Oracle, DB2, and MS/SQL Should have good understanding in concepts such as self-service, automated approval process, RBAC, attestation, separation of duties and recertification Should have worked on both out-of-the-box adapters/interfaces and custom adapters /interfaces for IAM enterprise solutions. Having experience/knowledge in following technologies would be an advantage: LDAP, PKI, SSL, Should have experience in carrying out application integration with the IAM solution Should have had direct client experience, including working with client teams in an on-site and offshore mode Should have Knowledge of Linux and Windows operating system High level networking knowledge is preferred Desirable to have certifications in security domain, such as CISSP and CISA or any IAM product specific certifications Skills Expertise SailPoint IdentityIQ 7.0 or later, Identity Now Knowledge on cloud technologies like Microsoft Azure and AWS Experience in other similar IGA products like OIM and Saviynt Knowledge on REST APIs, JSON and postman tool Knowledge on Java, SQL. Scripting knowledge like PowerShell, Perl, ruby etc. Good soft skills i.e. verbal & written communication, technical document writing etc. Exposure to global security standards e.g. PCI, SOX, HIPAA etc. Experience in managing small to large sized organization. Prior experience working in remote teams on global scale. Excellent analytical and problem-solving skills Customer orientation skills. Certification: SailPoint Engineer Certification (Good to have) ITIL or equivalent (Good to have) CISSP (Good to have) To qualify for the role, you must have B. Tech./ B.E. with sound technical skills Strong command on verbal and written English language. Experience in IAM domain like SailPoint IIQ, IDN,Saviynt & OIM. Strong interpersonal and presentation skills. 2-4Years’ Work Experience Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as require What We Look For Who has hands on experience in setting up the Identity and Access Management environment in standalone and cluster environment. Who has hands-on Development experience on Provisioning Workflows, triggers, Rules and customizing the tool as per the requirements. What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

ServiceNow Developer Technical Lead Full-time Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it.” Job Description Description: Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. Having an experience in ServiceNow Development from medium to complex needs. Able to Understand customer requirements and work on requests. Experience with implementation of modules related to CSM and ITSM. Has working experience on Instance Upgrades and Patches for multiple customers. Experience in scripting language: JavaScript and ServiceNow scripting. Should have working experience in Integration using REST/SOAP and Integration Hub. Very Good Experience working with relational databases. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. Has working understanding of Agile Team. Preferred working experience on MSP based instance. Required Certifications: ServiceNow - Certified System Administrator ServiceNow - Certified Application Developer Desired Certifications ITIL V3 Foundation or ITIL 4 Foundation ServiceNow - Certified Implementation Specialist Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Virtual Agent Total Experience Expected: 06-08 years Qualifications BE/Btech/BCA Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers. Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class. At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management – then this role is for you. Your Future at Kyndryl Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: 7–12 years of experience in IT infrastructure, system administration, or DevOps roles. Strong hands-on experience with VCF on VxRail and VMware Aria Operations and Automation . Proficiency in infrastructure automation using Ansible and experience managing pipelines using Azure DevOps (CI/CD) . Solid background in system management , network administration , and technical support . Expertise in operating systems like Linux, Windows, and Unix . Working knowledge of cybersecurity operations : incident response, vulnerability management, threat hunting, IT security architecture, and risk management. Strong understanding of data warehousing , data modeling , database administration , and data quality frameworks. Advanced networking knowledge including routing/switching , load balancing , VPNs , and infrastructure troubleshooting . Preferred Technical and Professional Experience: Strong analytical and troubleshooting mindset with a systematic approach to problem-solving. Familiarity with databases such as SQL, DB2, MySQL . Relevant certifications in areas such as Cybersecurity (e.g., CISSP, CEH) , Cloud Computing (e.g., Azure/AWS) , or Project Management (e.g., PMP, ITIL) . Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Tech Operations analyst's role is to drive major TRR exercise and manage overall resiliency test across all 3 geographies of AFI - US, India and EMEA. We need a person who can provide technical oversight in the review of TRR plans and identify opportunities for resiliency, recovery, and automation. Drive automation for simulation of failure scenarios to be leveraged during exercises. Head BCM product features development within the team in a federated model. Lead TRR program maturity toward zero downtime goal for critical applications recovery. Facilitate application failover as a recovery mechanism during major incidents. Drive DR Operations deliverables for successful completion aligned to prioritized product roadmap. Responsible for developing and reporting on KPI for the DR Program. Create and execute recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Key Responsibilities To drive major TRR exercise and manage overall resiliency test across all 3 geographies of AFI - US, India and EMEA. To provide technical oversight in the review of TRR plans and identify opportunities for resiliency, recovery, and automation. Proficiency in scripting languages, like Python or Shell/powershell Drive automation for simulation of failure scenarios to be leveraged during exercises. Head BCM product features development within the team in a federated model. Lead TRR program maturity toward zero downtime goal for critical applications recovery. Facilitate application failover as a recovery mechanism during major incidents. Drive DR Operations deliverables for successful completion aligned to prioritized product roadmap. Responsible for developing and reporting on KPI for the DR Program. Create and execute recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Required Qualifications Bachelors/master's degree in computer science/information systems or equivalent. Person should have above qualifications and 2-4 years of experience in relevant disciplines including: At least 2-4 years of strong experience in managing overall resiliency test. At least 2-4 years in scripting languages, like Python or Shell/powershell Hands on experience in automated failover/failback of recovery activities and automation Hands-on experience to drive automation for simulation of failure scenarios to be leveraged during exercises Working knowledge on zero downtime goal for mission critical applications recovery Knowledge of ITIL practices Hands-on experience on creating, executing recovery events during exercises as required by the DR program. Participate in the ORR process to ensure smooth transition of applications in production. Preferred Qualifications Candidates who have used following tools (or have familiarity with below) will have added advantage: Service Now BCM Automation tools or scripting knowledge experience Sound knowledge about Cloud Technology and exposure to AWS etc Familiarity with monitoring tools About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Lead Consultant – Account PMO In this role, the primary responsibility includes around strategy, budgeting, growth requirements, technology architecture and design, project management, people management and strong presence in front of client. The person will also be required to hand off seamless delivery to oversee day-to-day operations Collaborating with other operations delivery managers from Genpact across services provided and mange escalations for the program. Will also manage ongoing relationship with stakeholder and other clients as may be assigned. A self-starter you are up-to-speed with the latest developments in the tech world. Responsibilities Responsible for end-to-end technology project management Play an important role in establishing presence. Oversee delivery aspects and work shoulder to shoulder with customer or internal representatives for the program Partnering with Customers and Internal stakeholders on effective CM (change management) Participate in governance meetings for operational performance reviews Collaborate with Customer team to resolve any operational challenges Manage/handle escalations, proactively engage resources to address issues and resolve. Drive quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives Participate on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization Works to develop and sustain Client Relationship & Trust Identifying and eliminating root cause barriers to accuracy, productivity, and quality Participates on business leadership meetings, representing location and business unit to VP /SVP & Mgmt. team Work with Service delivery and enabling functions in Genpact team to deliver as committed in contract to customer Evaluate and provide advice on delivery and management tools for in scope services Provide research assistance for innovation with new technologies and potential process optimization Provide business case assistance and preparation, as required and agreed Review and approve all recommended services, standards, policies, procedures, and requirements, as Customers deems appropriate. Qualifications we seek in you! Minimum Qualifications BE/ B Tech/ MCA/M Tech Preferred Qualifications/ Skills Production Support of Insurance Apps under SLA/KPI ambit Coordination with Cross Functional teams, vendor teams, Business Owners, Infrastructure & Cloud team Execution of Transformation, Integration & Automation Programs/ Projects Experience on JIRA/ Remedy tool Well versed with ITIL Framework (Incident/ Change/ Problem Management/ Request Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Lead Consultant Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 17, 2025, 4:53:02 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Job description Job Title: Business Development Executive - IT Services Location: Noida Company: Ucodice is a leading provider of innovative IT solutions, specializing in resolving challenges across diverse industries through cutting-edge technologies such as web and mobile development, automation, IoT, artificial intelligence, sensors, electronics, and a suite of other IT tools. Our mission is to deliver tailored, high-impact solutions that drive our clients' success. Position Overview: We are seeking a dynamic and results-driven Business Development Executive to join our expanding team. This role is pivotal in driving business growth by identifying and generating new business opportunities, nurturing client relationships, and closing deals. The ideal candidate should have a strong understanding of IT services and solutions,Lead generation and Bidding combined with proven sales experience in a competitive environment. Key Responsibilities: Identify, qualify, and generate new sales leads through research, networking, and bidding platform, etc. Develop and maintain strong relationships with potential clients, understanding their business needs and proposing appropriate IT solutions. Manage the entire sales process from lead generation to closing deals, ensuring a smooth transition to the delivery and implementation teams. Meet and exceed sales targets and performance metrics while adhering to company policies and sales processes. Stay updated on industry trends, competitors, and new technologies to provide strategic insights and enhance sales efforts. Required Skills and Qualifications: Proven experience as a Business Development Executive or similar role in IT services, with a track record of achieving sales targets. Strong understanding of IT solutions such as web and mobile development, automation, IoT, AI, and related technologies. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field preferred. Preferred Qualifications & Experience: Industry certifications (e.g., ITIL, PMP) are a plus. Minimum 3 years of experience in B2B sales and enterprise-level solution selling. Why Join Us: At Ucodice, you’ll have the opportunity to work with a talented team of professionals who are passionate about innovation and delivering exceptional results for our clients. We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that encourages growth and creativity. If you have a passion for technology and a proven ability to drive sales in the IT services industry, we want to hear from you. Apply today and join us in shaping the future of IT solutions! How to Apply: Kindly submit your resume to hr@ucodice.com . We look forward to reviewing your application. Location - IHDP Business Park, Street Number 7, Sector 127, Noida, Uttar Pradesh 201304 Website - www.ucodice.com Job Types: Full-time, Permanent Schedule: Monday to Fridayashutoshkr1693@gmail.com Experience: total work: 3 years (Required) B2B sales: 3 years (Required) IT Sales: 1 year (Required) Work Location: In person Edit jobOpenView public job page Application Settings Application method Email Require resume Yes Application updates hr@ucodice.com Candidates contact you (email) Job Types: Full-time, Permanent Pay: ₹11,514.48 - ₹39,949.39 per month Schedule: Monday to Friday Language: Hindi (Preferred) Work Location: In person

Req ID: 310208 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Business Intelligence Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Oversee, facilitate and administer ITIL based service 24x7. Requirements - 7+ years of experience of education and work. Strong understanding of ITIL process and principles Leadership skills Expereince with handelling multiple accounts. Knowledge of ITIL tools Strong Verbal and Written communication skills Strong abiilty to create and document process Competencies in conflict resolution, customer service, facilitation and executive presentation About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Req ID: 329160 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a DT Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The person will be a key member of the IT Support team that is tasked to providing L1, L2 support to payments team and building custom solutions wherever required. Job Duties & Responsibilities Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for PROD deployment & validation, About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Req ID: 326966 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position Overview : At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Helpdesk Associate" to join our team in "Noida". About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks. Key Responsibilities: Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies. Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards. Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors. Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers. Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements. SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes. Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance. Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards. Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable. Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors. Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations. Requirements Education: Post Graduate (MBA preferred). Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance. Skills: Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.). Strong vendor management and negotiation skills, including SLA adherence. Knowledge of telecom and data center infrastructure operations and relevant security standards. Ability to design and optimize operational workflows and SOPs. Proficiency in MS Office (Excel, Word, PowerPoint). Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc. Strong communication and analytical skills. Experience of working with ticketing systems. Basic project management skills. Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus. Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance. Location: Candidates must be based in Delhi/NCR. Other Requirements: Willingness to work flexible hours and roster-based shifts (including Sundays). Comfortable with a 6-day workweek. Location: Work-from-office (Noida, Sector 2). Willing to travel to data centers across India when needed. Flexibility in communication with both technical and non-technical stakeholders. Proactive and solution-oriented approach to challenges. Benefits Competitive salary aligned with industry standards and experience. Opportunity to work at the intersection of compliance, operations, and telecom infrastructure. Exposure to strategic and high-impact operational roles across telecom and data center verticals. A dynamic and collaborative work environment with growth potential. On-the-job learning in telecom regulations, infra compliance, and vendor governance. Potential for growth within the organization. Exposure to new and innovative technologies in the telecom and data center space . Specific training opportunities in telecom regulations or technologies . Job Types: Full-time, Permanent Pay: ₹550,000.00 - ₹650,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Application Question(s): How many years of experience you have as Compliance analyst? Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT?? Do you have experience in AWS QuickSight, Ticketing systems (e.g., Jira, Freshdesk, Zendesk) Your Current CTC? Work Location: In person

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About the role: We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities for this position include: To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements include: The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The key competencies for this position include: Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills: Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work hours: The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

As a Senior Help Desk Technician at Lightcast, you will be a critical part of our IT support team, providing technical assistance and support to employees. This career-level role is designed for an experienced IT professional with a deep understanding of IT systems, excellent problem-solving skills, and a passion for delivering exceptional customer service. You will lead technical initiatives and mentor junior team members. Major Responsibilities: Technical Support: Resolve complex hardware, software, and system issues for end-users across platforms (Windows, macOS, Linux). Incident Management: Lead incident response, ensuring timely resolution and escalation when necessary. Knowledge Base: Contribute to and maintain documentation of known issues, best practices, and troubleshooting guides. Problem Ownership: Take initiative in resolving challenging technical problems, collaborating across IT teams as needed. Documentation: Accurately record all support interactions and resolutions in the helpdesk system. Security Compliance: Enforce and support company-wide IT security policies and compliance standards. Procurement & Licensing: Manage purchases of hardware/software, license renewals, and subscription tracking. Asset Management: Oversee inventory and lifecycle management of all IT assets. Skills/Abilities: 5+ years of hands-on IT support experience with a focus on troubleshooting and issue resolution. Strong knowledge of Windows OS and Microsoft Office; familiarity with macOS and Linux environments. Proven problem-solving abilities with strong attention to detail. Excellent communication and interpersonal skills. Experience with asset management and support tools (e.g., ticketing systems, remote support tools). Familiarity with cloud environments (AWS preferred) and infrastructure-as-code tools (e.g., Terraform, Pulumi). Knowledge of ITIL, ISO 27001, and accessibility standards (e.g., WCAG) is a plus. Proficiency in automation scripting (e.g., Python, PowerShell, JavaScript) is highly desirable. Education and Experience: Bachelor’s degree in IT, Computer Science, or a related field. IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) strongly preferred. 5+ years of experience in IT support, with a strong background in troubleshooting hardware and software issues. Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work. Show more Show less

Description We are looking for a Production Engineer to join a globally distributed Development Department following an Agile Software Development and Release Methodology. This position works with many technologies such as C#, .Net, SQL Server, React, and Azure. The ideal candidate will be an energetic learner and enjoy sharing knowledge within the team via training sessions or documentation creation. Role: Candidate will research, analyse, and support software applications and systems using .NET, VS Code, VS 2022, SQL Server and related technologies. He will also use EF Core, ADO.NET, ASP.NET,ASP.NET Core, React, XML, XSLT, AJAX, Web Services etc as well as various other software development tools, languages, and technologies. Candidate should be conversant with OAuth2.0 flows and Web services etc. Candidate should also possess good hand-on on T-SQL debugging skill. Candidate should have a familiarity about Azure cloud and Azure Cloud PaaS services (e.g Azure App service and Azure Function App). Candidate will analyse software components like T-SQL stored procedures, UDF(s) and triggers. He will analyse and support user interfaces, generate reports. Candidate will perform validations and write T-SQL scripts. Candidate will be responsible for testing, debugging, and resolving errors. He will also be responsible for supporting users and clients. Candidate will maintain application systems during business hour (based on Mountain Standard Time). He will also carry out problem analysis and submitting solution recommendations. Candidate will also analyse different business critical situations for but not limited to, employer sponsored reimbursement programs and other business process outsourced programs. He will be responsible for problem analysis and change management using different methodologies like ITIL with defect tracking tools like JIRA. Qualifications Requirements: BE, BTech or MCA as educational qualification A minimum of 5+ years of Software Development experience, out of which the majority should be relevant to T-SQL and C#. Hands-on all leading modern web frameworks like ASP.NET, ASP.NET Core and React. Good knowledge on REST based web services, SAML SSO will be required. Knowledge on event-based system would be a plus. Candidate should have a familiarity about Azure cloud and Azure Cloud PaaS services (e.g Azure App service and Azure Function App). Hands-on T-SQL and PowerShell scripts will be preferred. Excellent written and verbal communication skills to work effectively across multiple business units, external clients and technology partners and fellow team members

Your IT Future, Delivered. Application Support Specialist With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our location have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. Digitalization. Simply delivered. At IT Services, we are passionate about technology. Our team is continuously expanding. No matter your level of Application Support proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #Java #Windows/Linux #.Net Grow together. The IT Application Support Specialist is responsible for providing technical assistance, troubleshooting, and maintenance for business applications. This role ensures the smooth operation of software application by diagnosing and resolving issues, collaborating with development teams, and supporting end users. Requirements: Experience with application support, troubleshooting, and issue resolution. Experience with supporting applications developed on Java or .Net Knowledge of databases (SQL), operating systems (Windows/Linux), and networking basics. Be able to Support applications running on Openshift/Azure technologies. Familiarity with ITIL processes and ticketing systems. Strong analytical and communication skills. Ready to embark on the journey? Here’s what we are looking for: Provide Level 2 support for business applications. Should be able to work on night shifts independently. Diagnose and resolve application-related issues, escalating complex cases as needed. Collaborate with IT teams and vendors for system updates, patches, and enhancements. Assist with user onboarding, training, and documentation. Monitor application performance and ensure uptime and reliability. Manage service requests through GSN. Support data integrity, security, and compliance standards. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications.

Sapiens is on the lookout for a System Administrator to become a key player in our Bangalore team. If you're a seasoned System Administrator and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location: Bangalore Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. What You’ll Do Working in the IT systems team you will be responsible for the support and maintenance of the Sapiens global IT infrastructure. Provide a high level of customer service. Ensure that tasks assigned to you in the ServiceNow and SCSM platform are completed within the agreed OLA and SLA’s. Proactively deal with tickets in the ServiceNow and SCSM platform. Implement new projects. What To Have For This Position Must have Skills: - Operating Systems Windows: Deploy, configure, implement, and administer a Window Server 2008 to Server 2019 environment. Experience of the following technologies: Active Directory (AD DS and Azure AD), DNS, DHCP, AD CS, WSUS, IIS, File and print server setup and administration, Microsoft System Centre Suite, PowerShell, Group Policy administration, Windows Server HA options such as clustering. RDS and WVD. Virtualisation Technologies: VMware vSphere ESXi and Hyper-V Cloud Technology: Microsoft Azure knowledge/experience to at least the Azure Fundamentals level covered in the AZ–900 certification. Management platforms: VMware vCentre, SCVMM management tools. SCCM, SCOM Storage: SAN, VSAN and standard storage management would be advantageous. Setup and configuration of storage devices. Server Hardware: Good knowledge of server hardware from multiple vendors. Setup and configuration of server hardware. Networking: Knowledge of the TCP/IP protocol suite, switches, routers, firewalls, SDN etc. Standards: ITIL – Knowledge and experience of the ITIL framework and practices. Experience working in an Enterprise Level IT environment of a global multi-site organisation or at least 3 years of suitable experience in a SME environment. Qualifications: - Degree in an IT or related subject. Good to have Skills:- Linux: Deploy, configure, implement, and administer a Linux environment comprising of at least CentOS, RedHat and Oracle Linux. Knowledge and experience of other distributions will be advantageous Management and monitoring tools: Puppet, Chef, Ansible, Salt Stack or similar configuration VMware Horizon knowledge and experience. Experience and knowledge of Hyperconverged Infrastructure – Cisco UCS, etc. Cloud Technology: AWS Certifications such as RHCSA, RHCE, Oracle Linux Certified Associate, AZ–104, CompTIA Linux+ About Sapiens:- Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For More information visit us on www.sapiens.com. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Disclaimer: - Sapiens India does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens . Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Sapiens shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. In the event that you come across any fraudulent activities in the name of Sapiens , please feel free report the incident at sapiens to sharedservices@sapiens.com Show more Show less

Job Description Support, configure and manage network security devices (Palo Alto, Fortigate and Cisco firewalls, with some other vendors also included) Maintain and improve documentation of customers’ network environments Provide Level 2/3 support and troubleshooting to resolve technical issues Work within change management policies to ensure success of changes Implement security tools, policies and procedures as appropriate Co-ordinate with vendors and other IT teams to resolution Qualifications Technical skills and experience Cisco CCNP (BGP Enterprise level) or Palo Alto PCNSE certification >3 years relevant experience supporting network technologies Experience supporting and configuring a range of network devices and technologies (firewalls, switches, load balancers, VPNs etc.) Excellent communications skills, written and verbal Experience of Azure and/or AWS, Enterprise Networking and Data Centre Environments Experience conducting network audits Beneficial Skills And Experience IT Degree or equivalent combination of qualifications and experience Experience across a range of network vendors - Cisco, Palo Alto, Juniper, FortiGate Learn new technologies fast ITIL familiarization The Candidate Decisive, dynamic, and capable of delivering to a high standard despite constraints that may be in place Conscientious, trustworthy, and capable of organising and delivering on tasks with little direction Strong troubleshooting and communications skills are an absolute necessity Capable of adjusting their approach for the varied customers supported Process-oriented with great attention to detail Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth. Show more Show less

Hi , Greetings! We are excited to inform you about an excellent job opportunity with ITC Infotech. As one of the fastest-growing Indian IT companies, we support some of the biggest names in the BFSI, MFG, Retail, FMCG, Travel Hospitality, and Media & Entertainment sectors across the globe. About the Role: Hospitality CRS & PMS Functional Senior Project Manager Experience: 10-15yrs Notice Period: Immediate to 45 days Location: Bangalore Key Performance Indicators: Successful project deliveries (on time, with quality and within budget) Client satisfaction ratings System adoption rates Reduction in post-implementation issues Team productivity and efficiency improvements Required Skills Experience with other hospitality applications (CRS or PMS) Understanding of IT infrastructure and database concepts Familiarity with ITIL framework PMP or other project management certifications Equal Opportunity Statement We are committed to diversity and inclusivity. If interested, do share your resume to jaya.lakshmiravi@itcinfotech.com with the below details: Current Company: Notice Period: Ready to work from Bangalore : Current CTC: Expected CTC: Years of Experience: Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity Java, Spring, GW portal developer with 3 to 5 years of experience Your Key Responsibilities Need to support Guidewire Portal developer for supporting applications including technology stack (PE, CE – Producer Engage, Customer Engage), Java, Spring boot, Hibernate, Angular/ ReactJS and AWS Must be flexible to work in shifts (Rotational Shift – India Shift/UK shift) and On Call Support on a roster-ed rotational basis. Design, build, and support the Business Objects environment and services Experience using BO Client tools such as IDT, UDT & Web Intelligence Be responsible for Business Objects reports and universe architecture and design Able to troubleshoot Business Objects report performance issues and raise SAP cases where needed Advanced knowledge of AIX Can troubleshoot basic configuration/script & integrations issues Can work independently and collaboratively with customers and delivery teams on implementations and remote services. Exhibits punctual and attentive attendance at all project meetings including: requirements review and validation sessions, SCRUM ceremonies. Strong communication, presentation, and writing skills to engage with stakeholders, gather requirement, provide demos and obtain sign off. Good understanding of ITIL v3/v4 processes. Must be able to understand the existing customizations of SP and replicate the same on ESC or provide acceptable alternative. Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment. Manages the middleware applications which has various interfaces including Guidewire system. Design, modifies and implements changes to the existing applications built in Java, Spring boot & Hibernate. Skills And Attributes For Success Deep understanding of Java, Angular & hibernate, implementation, architecture and components. Must have experience in Java, Angular, Hibernate, Spring boot and AWS Well versed in development streams - Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Should have worked on incident management and problem management. To qualify for the role, you must have Java, Spring Boot, Hibernate, ReactJS/ Angular, GW Portal Proficiency with Development Tools Core Java, J2EE, XML, Web Services (SOAP/REST), ANT SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Tomcat and or Web sphere/WebLogic. Certification: ITIL certification (Good to have), GW certification, AWS What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Ping Federate - MFA – Senior - L3 Role: Technology Lead Job Title: L3 Career Level: Senior Job Summary The Security Analyst/ Security Senior Analyst role will be primarily responsible for the daily operations of monitoring and review of the Access Management application and underlying infrastructure. This role will be responsible for working with end users, vendors, security leads as well as the other support teams to ensure successful operations of the infrastructure. Key Responsibilities Incident/Service Request intake and assignment to other teams if required. Incident analysis Incident triaging Change Impact analysis. Respond, troubleshoot and implement resolutions for common issues. Respond to system outages. Maintain Incident remediation and prevention documentation. Interact with technical personnel and other teams as required. Initiate escalation procedure to resolve incidents. Produce service level reports. Monitor directory infrastructure for potential issues. Monitor backup. Coordinate or participate in individual or team projects. Write technical articles for internal knowledge base. Provide performance metrics as necessary. Adhere to stated SLA’s and ensuring high standards for quality regarding project documentation/activities. Deploy changes as per the instructions. Application validation after changes Qualifications Education Bachelor or college degree in related field or equivalent work experience Work Experience 5-10-year experience Skills Expertise: Basic problem diagnosis, troubleshoot and remediation. Must have at least 5 years of relevant experience working on Ping Federate. Have experience in installation, implementation, configuration, deployment & troubleshooting on SSO product -Ping Federate, PingOne, Ping Access and MFA products – PingID, RSA, Azure MFA etc. Knowledge of federation protocols – SAML, Oauth & OpenID. Should have at least 5 years of experience on Access Management product (any product Cloud/On-Premises products such as Ping Federate - SSO, MFA Products – PingID, Azure MFA, RSA etc) Ability to work on a variety of common technical aspects on Access Management Solution like Version/Patch upgrades, IDP configuration Authentication Policies – Policies, Selectors, Policy Selectors& Sessions; Identity Profiles; Protocol Endpoints; Oauth Server – Scope Management, Client Registration Policies; Grant Mapping – IDP Adapter Mapping, Authentication Policy Contract Mapping, Resource Owner Credentials Mapping; Token Mapping - Access Token Management, Access Token Mapping, OpenID Connect Policy Management and application onboarding. Experience in managing Certificate & Key Management. Experience on design and development of monitoring scripts, and OGNL expression Hands on experience on monitoring tools like Splunk, HP SiteScope, Uptime Robot etc. Experience in pre-activity and post-activity validation. Good verbal & written communication, technical document writing Awareness of global security standards such as PCI, SOX, HIPAA Good knowledge of Operating System Internals on Windows/Linux/Unix Understands concepts of Authentication, Authorization, Provisioning, Identity and Access Management. Good knowledge of basic security concepts. Experience of using monitoring tools. Knowledge of Service Management / ITIL. Prior experience working in remote teams on global scale. Certification : ITIL or equivalent (Good to have) CIAM/Azure/AWS (Good to have) Work Requirements: Willingness to travel as required. Willingness to be on call support. Willingness to work in shifts. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity Java, Spring, GW portal developer with 3 to 5 years of experience Your Key Responsibilities Need to support Guidewire Portal developer for supporting applications including technology stack (PE, CE – Producer Engage, Customer Engage), Java, Spring boot, Hibernate, Angular/ ReactJS and AWS Must be flexible to work in shifts (Rotational Shift – India Shift/UK shift) and On Call Support on a roster-ed rotational basis. Design, build, and support the Business Objects environment and services Experience using BO Client tools such as IDT, UDT & Web Intelligence Be responsible for Business Objects reports and universe architecture and design Able to troubleshoot Business Objects report performance issues and raise SAP cases where needed Advanced knowledge of AIX Can troubleshoot basic configuration/script & integrations issues Can work independently and collaboratively with customers and delivery teams on implementations and remote services. Exhibits punctual and attentive attendance at all project meetings including: requirements review and validation sessions, SCRUM ceremonies. Strong communication, presentation, and writing skills to engage with stakeholders, gather requirement, provide demos and obtain sign off. Good understanding of ITIL v3/v4 processes. Must be able to understand the existing customizations of SP and replicate the same on ESC or provide acceptable alternative. Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment. Manages the middleware applications which has various interfaces including Guidewire system. Design, modifies and implements changes to the existing applications built in Java, Spring boot & Hibernate. Skills And Attributes For Success Deep understanding of Java, Angular & hibernate, implementation, architecture and components. Must have experience in Java, Angular, Hibernate, Spring boot and AWS Well versed in development streams - Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Should have worked on incident management and problem management. To qualify for the role, you must have Java, Spring Boot, Hibernate, ReactJS/ Angular, GW Portal Proficiency with Development Tools Core Java, J2EE, XML, Web Services (SOAP/REST), ANT SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Tomcat and or Web sphere/WebLogic. Certification: ITIL certification (Good to have), GW certification, AWS What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Role Description We are seeking a skilled Voice Engineer to lead and maintain enterprise-grade voice and collaboration infrastructure . The ideal candidate should have hands-on expertise in Cisco Unified Communications Manager (CUCM), cloud-based UC platforms like AWS Connect, Microsoft Teams, Zoom, SBC Edge devices, and Verba Voice recording platforms . This role ensures seamless integration, security, and performance of voice services across hybrid environments. Key Responsibilities Manage and maintain the Voice Estate, ensuring optimal performance and availability. Perform capacity planning, monitoring, and maintenance of voice infrastructure. Collaborate with global, cross-functional teams in a multi-locational, matrixed environment. Work closely with Service Desk, Platforms, Information Security, and End User Services teams to ensure smooth voice operations. Take ownership of incidents, problems, and issues, ensuring timely resolution within SLAs/OLAs. Provide technical expertise for change requests, project work, and ongoing maintenance (e.g., firmware upgrades and patch cycles). Administer and optimize Session Border Controllers (SBCs) such as Sonus/Ribbon voice gateways. Support and configure Cisco Call Manager, Cisco Meeting Server, and Expressway-C/Expressway-E. Manage and maintain Verba Voice recording platforms. Administer and monitor voice devices through Logic Monitor. Support Power BI for voice device monitoring. Utilize network probes and packet capture analysis for troubleshooting and performance optimization. Maintain and enhance Standard Operating Procedures (SOPs) and documentation related to voice infrastructure. Participate in on-call rotations and weekend support as needed. Troubleshooting & Maintenance Resolve complex voice quality issues (jitter, latency, packet loss) using tools like Wireshark, SolarWinds. Perform firmware upgrades, patching, and system health checks. Monitor and optimize SBC configurations (Ribbon, AudioCodes). Collaboration & Support Configure voice systems (Cisco Unified CM, MS Teams Direct Routing, Ribbon, AudioCodes SBC). Integrate legacy PBX systems with cloud UC platforms (e.g., Teams Phone System, Zoom Phone). Design SIP trunking solutions, QoS policies, and disaster recovery plans. Work with network, security, and DevOps teams to ensure end-to-end voice service reliability. Provide Tier 2/3 support for critical incidents and mentor junior engineers. Documentation & Compliance Maintain detailed network diagrams, SOPs, and configuration guides. Ensure compliance with security standards (GDPR, HIPAA) for voice traffic and call recordings. Qualifications And Experience Required Minimum 7 years’ experience as a Unified Communications Engineer in a large enterprise or global MNC environment. Hands-on experience in support and implementation of VoIP Technologies. Strong experience in managing Verba Voice recording platforms. Expertise in managing Session Border Controllers (SBCs) such as Ribbon/Audiocodes. Experience working with Cisco Call Manager and Microsoft PowerShell. Deep understanding of Microsoft Teams voice design and enterprise telephony integration. Experience in certificate management for maintaining the voice infrastructure. Proficiency in network probes and packet capture analysis for troubleshooting. Strong analytical, troubleshooting, and problem-solving skills. Ability to work in a fast-paced, global team environment and collaborate effectively with cross-functional teams. Flexibility to support after-hours work, weekend activities, and on-call rotation when required. Preferred Certifications (Optional But Beneficial) Microsoft Teams Voice Engineer Associate (MS-700/720) Cisco Certified Network Associate (CCNA) – Collaboration Ribbon SBC Professional ITIL Certification (Preferred) Skills Microsoft Exchange,Voice Networking,Mobile Device Management Show more Show less