Bank of America

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* The Global Treasury Business Finance & Control (BF&C) is part of the CFO organization. The primary focus of the team is providing various financial and accounting services in support of the Corporate Treasury group pertaining to Hedge Accounting, forecasting/stress testing, daily P&L attribution, management reporting/analysis and funds transfer pricing. Treasury Finance (Product Control) is a division of Global Treasury responsible for the production and independent validation of Global Treasuries' profit and loss and balance sheet. In this regard, BF&C will ensure, inter alia, that accounting policies are correctly and consistently applied, and that portfolios are appropriately valued. Job Description* The Corporate Treasury Finance team is part of the CFO organization. The primary focus of the team is providing various financial and accounting services in support of the Corporate Treasury group pertaining to forecasting/stress testing, daily P&L attribution, management reporting/analysis and funds transfer pricing. We are looking to recruit an individual to work in the P&L production area covering the Treasury/Fixed Income/FX trading desks. The candidate’s main responsibility will be to produce and deliver the daily P&L to front office, providing a high standard of analysis and explanation around any issues faced and daily revenue drivers. The candidate will therefore have considerable interaction with the respective Front Office, Middle Office, Finance and Trade Capture teams so good communication and time management skills are an essential requirement for this job. Primary products covered will include Fixed Income, Money markets, FX, Rates Responsibilities* Production and reporting of daily P&L to Front Office & Senior Management Reconcile actual P&L with trader estimates and provide flash/actual variance analysis.Working closely with the trading desks on position, P&L or other issues on an ad-hoc basisFront-to-Back analysis & reconciliations of front office PnL and balance sheet to firm sub-ledgers.Assist with execution of month-end controls ensuring management vs financial P&L variances are within thresholds.Analyze traders’ risk positions and understand and apply the Greeks (Delta, Vega Gamma) vs daily market moves.Would be typical own set of books / cost center and Business UnitsLiaise with various business partners such as Technology, Market Risk, Credit Risk, Operations and Finance to resolve issues / queries.Development & continuous improvement of existing processes & workflowTesting / UAT for systems work ranging from minor system releases to major system implementations.Remediation of issues in an autonomous yet timely manner considering the principles of control and the need to mitigate operational risk. Requirements* Education* Qualified Chartered Accountant/CPA /CFA / MBA from Tier I/II institute with relevant experience in Product Control or Global Markets environment and organization of similar scale with US GAAP, IFRS, IAS reporting framework with an interest and aptitude for derivative products Certifications If Any CFA / FRM certified candidates would be preferred Advanced education and/or enhanced technical qualifications are a plus Experience Range* 3 to 6 years with at least 2+ years’ experience in Global Markets Product Control role Foundational skills* Proficiency in MS Office Suite; expert knowledge of Excel, Word, PowerPoint. Knowledge of Visual Basic, Access databases and macros will be an added advantage. The right individual will have strong people skills and can multi-task to manage the challenges of Finance processes yet have the awareness to escalate potential issues to their supervisor in a timely mannerCandidate must have a proven track record of communicating effectively with personnel from various areas within an organization and at different management levelsMust be proactive and be a highly motivated self-starter. Reactive and/or passive individuals need not apply Desired Skills Alteryx / Python / Tableau knowledge would be an added advantageMust be proactive and be a highly-motivated self-starterEffective communication skills with English proficiencyDemonstrated ability to work in a high pressure environmentTakes initiative and challenges existing processes and procedures in a proactive mannerStrong team playerAbility to analyze issues independently and derive solutionsAnalytical skillsInherent sense of principles of control through experience and sound judgmentReliability Work Timings* 7 AM IST to 4 PM IST Job Location* Mumbai/Gurugram

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Wholesale Lockbox involves Supplemental /Check Keying which is data entry of information from images of checks and associated documents. Process receives images of invoices, corresponding checks & other account receivables documents from wholesale client remitters. This data is extracted and scanned in 7 wholesale lockbox sites and the data made available to GBS is restricted to those accounts that have been coded "remote-eligible". GBS Associates access dedicated VICOR workstations to key this information according to Standard Operating Procedure OR client special instructions. Job Description* Process transactions as per SOP & Customer Instructions Ensure that the quality of the transactions is in compliance with predefined parameters. Ensure to meet the metrics laid down by the process Identify potential areas for process improvements & highlight the same to the TL/AM Ensure adherence to established attendance schedules Responsibilities* Process transactions as per SOP & Customer Instructions Ensure that the quality of the transactions is in compliance with predefined parameters Ensure to meet the metrics laid down by the process Identify potential areas for process improvements & highlight the same to the TL/AM Ensure adherence to established attendance schedules Requirements* Education* Graduation of any stream Certifications If Any Experience Range* Minimum 1yr in Keying Process Foundational skills* - NA Desired skills: Typing skills with 40 wpm with 95% accuracy Work Timings* 24/7 Rotational Shifts & Rotational Weekly offs Job Location* GIFT

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* The WF&IO team works on the various Commercial FLUs (Front Lint Unit) and Credit Fulfillment that ensures non flood due diligence is performed on all Real Estate secured loan originations and renewals (MIREs: Make, Increase, Renew, Extend) before loan closing. WF&IO has robust routines to monitor the life of loans that meet credit policy thresholds to ensure adequacy of insurance coverage annually. Pre QA – Team verifies the information and collateral details on Legal property documents and Borrower information before the funding of the loan to the borrower. In addition, the team is also responsible to perform the Inline QA on the UCC continuation queue Insurance - Team monitors the Collaterals of the Line of Credits and ensure timely renewal of the various Insurance Policies on Hazard, Content, Liability & Life Insurance UCC - Team is involved in continuation of UCC statement in every 5 years for perfection of security interest on the collateral during the life of a loan Job Description* The person will be responsible to perform End to End Insurance renewal and update the System of Record before Policy expiration, to avoid any catastrophic financial risk. The team is also involved in UCC continuations, Order Determinations and other Insurances renewals where we send the renewal reminder letters. Responsibilities* Responsible for annual renewal verification of insurance and ensuring necessary system updates are made. Review includes fax notification to agent, escalations to business partners and update System of Records Requirements Good communication skills Education* Certifications If Any Experience Range* 0-2 years Foundational skills* Operations Management Loan Cycle Desired skills Work Timings* 07:30am - 01:30 am (Rotational) Job Location* Gift City

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Global Markets Business Finance & Control (BF&C) is a division of Global Banking & Markets (GBAM) Finance responsible for the production and independent validation of Global Markets' profit and loss and balance sheet. In this regard, BF&C will ensure, inter alia, that accounting policies are correctly and consistently applied, and that trading portfolios are appropriately valued. The team prepares and reports P&L and balance sheet to the business and ensures the accuracy and integrity of the general ledger. We are responsible for daily service delivery and ensuring effective controls, transparent management information and becoming a center of excellence delivering process simplification and efficiencies. We work closely with front office, middle office, traders and valuation control teams to drive the control agenda across the business. Job Description* Global Markets Business Finance & Control (BF&C) seeks to provide a first-class support service with particular focus on the relationship between trading risk positions and P&L components. We are looking to recruit an individual to work in the Financial Control and Financial Management function covering the Global Futures and Financing trading desks. The candidate’s main responsibility will be to produce and deliver the daily P&L and Balance Sheet to front office, providing a high standard of analysis and explanation around any issues faced and daily revenue drivers. The candidate will therefore have considerable interaction with the respective Front Office, Middle Office, and Finance and Trade Capture teams so good communication and time management skills are an essential requirement for this job. Primary products covered will include Repo, Bonds, Futures, Swaps Responsibilities Supervise Production and Reporting of daily P&L to Front Office & Senior Management.Supervise Reconciliation of actual P&L with trader estimates and review flash/actual variance analysis.Work closely with the trading desks on position, P&L or other issues on an ad-hoc basis.Review Front-to-Back analysis & reconciliations of front office P&L and Balance Sheet to firm sub-ledgersAssist with execution of month-end controls ensuring management vs financial P&L variances are within thresholdsAnalyze traders’ risk positions and understand and apply the Greeks (Delta, Vega Gamma) vs daily market moves.Control books, cost center and Business Units for line of businessLiaise with various business partners such as Technology, Market Risk, Credit Risk, Operations and Finance to resolve issues / queries.Development & continuous improvement of existing processes & workflow.Testing / UAT for systems work ranging from minor system releases to major system implementations.Remediation of issues in an autonomous yet timely manner considering the principles of control and the need to mitigate operational risk.Optimize Operational Excellence – act as innovator and change catalyst to drive process redesign and realize efficiency across the platform.Partner with GBAM Finance LOB executives to evaluate current process design, identify opportunities for efficiency and drive adoption of agreed changesManage team projects, direct group effort and day-to-day team activities.Manage and drive risk disciplines and internal controls to deliver the best outcomes for our clients and shareholdersBe pro-active and engage control partners/ technology to identify and mitigate operational risks Requirements Education Qualified Chartered Accountant/CPA /CFA / MBA/ B. Tech from Tier I/II institute with at least 12 yrs. Experience in Investment Banking Valuation/ Product Control function, preferably with experience in Financing Products. Certifications If Any Advanced education and/or enhanced technical qualifications are a plusAbility to use Access or VBA would enhance the candidate’s attractiveness significantly Experience Range 12 to 16 years with at least 12+ years’ experience in Global Markets Valuation/ Product Control role. Foundational Skills Good understanding of financial markets, financing products, Securities, etc.Line experience coupled with a demonstrated ability to lead technology-based change.Understanding of the P&L Attribution and Accounting of the Financing productsProven experience of providing thought leadership to overcome challenges and lead without direct authority, excellent skills with an ability to manage the group of fast paced team supporting multiple business verticals.Strong verbal and written communication skills, and the personal ability to collaborate, operate, and communicate effectively with a culturally diverse group of peers and colleagues.Has the gravity to interact at all levels of management to support resolution of complex business issues.Demonstrated ability to work in a globally matrixes and significantly multi-geography, multi-cultural offshore service delivery environment.A convincing executive presence which conveys composure and confidence in all situations, the credibility and stature to carry stakeholders through influence rather than via the hierarchy.Individual should have the resilience to handle internal pressures and conflicts in dealing with multiple stakeholders.Proficiency in MS Office Suite; expert knowledge of Excel, Word, PowerPoint. Knowledge of Visual Basic, Access databases and macros will be an added advantage.Must be proactive and be a highly-motivated self-starter. Reactive and/or passive individuals need not apply Desired Skills Alteryx / Python / Tableau knowledge would be an added advantageMust be proactive and be a highly-motivated self-starterEffective communication skills with English proficiencyDemonstrated ability to work in a high pressure environmentTakes initiative and challenges existing processes and procedures in a proactive mannerStrong team playerAbility to analyze issues independently and derive solutionsAnalytical skillsInherent sense of principles of control through experience and sound judgmentReliabilityInsight / Oracle / E ledger or equivalent experience preferred Work Timings* 12:30 PM IST to 09:30 PM IST Job Location* Mumbai

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Global Finance was set up in 2007 as a part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include Accounts Payable, General Accounting & Reconciliations, Treasury Management Support on Capital, Liquidity and Balance Sheet Management, Management Reporting & Analysis, Research & Analytics, Financial Transaction Processing, Finance Systems Support & Regulatory reporting. Over the years, the scope of Global Finance has been expanded to include operations for other enterprise control functions like Human Resources and Risk and Compliance. The Global Regulatory Reporting (GRR) function, a part of the Global Financial Control organization within the CFO Group, is responsible for accurate filing of non-liquidity related financial regulatory reports including call reports, cross-Border BEA and state fillings, FINREP, COREP, AnaCredit & Statistical reporting. Job Description* The primary responsibility of this role is to drive operational excellence and automation using tools such as Alteryx, Tableau, SharePoint, Workiva, etc. Responsibilities* Support GRR teams in ongoing maintenance and enhancement of existing Alteryx and Tableau solutionsDesign and deliver new reporting capabilities leveraging Alteryx, Tableau, SharePoint, Workiva and Python based solutions that are optimized and well controlledAnalyze, monitor, interpret, and report data; leverage it to identify and drive resolution of potential issues or inefficienciesSupport ongoing process improvements; identify process improvement opportunities by challenging the status quoDevelop and maintain process documentation, including control objectives Requirements* Education* University degree in Commerce, Preferably MBA Finance or CA or ICAI Experience Range* 7+ years of which at least 5 years in relevant roles developing and maintaining automation solutions for CFO/Regulatory reporting teams Foundational skills* Expertise on Data visualization tools, Analytical and desktop automation toolsWorking knowledge of Accounting and Finance specially – regulatory reporting, P&L control, Balance sheet, etc.Working knowledge of transformational projects for CFO organizations.Demonstrates a healthy skepticism and ability to partner with a multiple stakeholders including, third-party vendor, to understand findings for root cause analysisControls mindset with ability to perform root cause analysis and design adequate solutionsStrong written and verbal communicationCommitted to continuous improvement of processes to maximize effectiveness and improve efficiencyProven ability to work in a collaborative environment to achieve stated objectivesStrong organizational skills and attention to detail, and good with numbers Desired Skills Experience of reading and writing SQL queries (TOAD, Tableau) and Python codesExperience in working with large datasets Work Timings* 11:30 am to 8:30 pm Job Location* Mumbai

Job Description: Process Overview* Digital Account Opening associates work on opening new account requests for different types of personal account (Checking, Savings, Check card, ATM cards, CDs). These requests are received primarily from online channel. Job Description* Digital Account Opening associates work on opening new account requests for different types of personal account (Checking, Savings, Check card, ATM cards, CDs). We receive these requests primarily from internet. Critical steps involved in the role are verification, booking, services & funding of new consumer deposit accounts Responsibilities* Ensure that the targets are assigned in accordance with the SLAs are metEnsure that the quality of the account opening is in compliance with predefined parametersIdentify potential areas for process improvements & highlight the same to the TL/AMTo be a part of End to End process and work in any of the queues as and when requiredEnsure the timely reply (via e-mail) on any of the LOB/SME requestEnsure the timely escalation in case of any discrepancy in the reports or the transaction in CD Requirements* Education* University degree.Knowledge of Banking Certifications If Any – Not Required Experience Range*0-2 years’ experienceMandatory skills* Good communication and interpersonal skills Desired skills* Understanding and working knowledge of Account opening procedures in US Work Timings* 12:30 – 23:30(Flexible window as per business requirement) Week Off’s – Rotational Job Location* Gandhinagar

Job Description: About us* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. Cyber Security technology function is responsible of development and maintenance of security products across Bank of America. Team works on various security products and also develops in-house products. Job Description* This role is a servant leader, who is responsible for optimizing the flow of epics/features and the value delivered by a smaller Agile Release Train (ART). Key responsibilities include coordinating and facilitating the ART ceremonies, managing dependencies across teams in the ART, and providing visibility into the health of epic/feature delivery and the overall program increment. This role ensures impediments to epic/feature delivery are resolved quickly and protects the teams from outside disruptions to delivery. Promotes and coaches the Agile mindset and principles, empowering individual teams to become self-managing and fulfill their cross-functional potential. Responsibilities* Guide and coach the teams on the Agile Release Train on Scrum practices and develop their understanding of Agile principles.Define, schedule, and coordinate Release trains.Coordinate and facilitate ART ceremonies (for example, Backlog Refinement, Program Increment (PI) Planning, ART Sync or PO Sync, Scrum of Scrums), System Demos, and Retrospective.In collaboration with the Product Manager, ensure the program has a healthy product/program backlog.Ensure that Releases follow Enterprise change policies and guidelines.Facilitate dependency management/risk management/impediment removal for the ART.Promote/facilitate communication and collaboration within the ART to support value delivery and PI commitments.Responsible for providing status updates and reporting pertaining to ART plans/delivery/timelines/impediments to stakeholders and leadership.Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered by the ART.Measure ART delivery, maturity, and performance and review the metrics with the ART to identify improvement opportunities.Capture data to help determine/track product funding and resource acquisition needs. Requirements* Education*Bachelor’s degree in computer science, or related technical discipline Certifications If Any: NA Experience Range* Minimum 10 years of strong Scrum Master or Release Train Engineer experience Foundational skills* Strong professional experience with Scaled Agile, preferably as a Scrum Master or Release Train Engineer.Familiarity with Atlassian Jira and Confluence as wells as ITSM platforms such as Service Now or Remedy.Incident or Problem management and change management systems experience (ITMS/Remedy)Exceptional verbal, written, and visual communication skills.Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately.Strong understanding of and experience with change management concepts and standard practices.Ability to participate in occasional weekend and after hour change activity. Desired Skills Knowledge of software development lifecycle; preferably with Agile, Kanban/ScrumExperience with cyber security related workflows/solutions/implementation. Work Timings* 11.30 AM to 8.30 PM Job Location* Chennai/ Hyderabad

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Global Markets Business Finance & Control (BF&C) is a division of Global Banking & Markets (GBAM) Finance responsible for the production and independent validation of Global Markets' profit and loss and balance sheet. In this regard, BF&C will ensure, inter alia, that accounting policies are correctly and consistently applied, and that trading portfolios are appropriately valued. The desk is responsible for preparing and reporting of P&L and balance sheet to the business and ensures the accuracy and integrity of the general ledger. The desk is responsible for daily service delivery and ensuring effective controls, transparent management information and becoming a center of excellence delivering process simplification and efficiencies. The desk will work closely with front office, middle office, traders and valuation control teams to drive the control agenda across the business. Job Description Global Markets Business Finance & Control (BF&C) seeks to provide a first-class support service with particular focus on the relationship between trading risk positions and P&L components. We are looking to recruit an individual to work in the Financial Control and Financial Management function covering the Global Futures and Financing trading desks. The candidate’s main responsibility will be to produce and deliver the daily P&L and Balance Sheet to front office, providing a high standard of analysis and explanation around any issues faced and daily revenue drivers. The candidate will therefore have considerable interaction with the respective Front Office, Middle Office, and Finance and Trade Capture teams so good communication and time management skills are an essential requirement for this job. Primary products covered will include Repo, Bonds, Futures Responsibilities Reconcile actual P&L with trader estimates and provide flash/actual variance analysis.Working closely with the trading desks on position, P&L or other issues on an ad-hoc basis.Front-to-Back analysis & reconciliations of front office p&l and balance sheet to firm sub-ledgers,Assist with execution of month-end controls ensuring management vs financial P&L variances are within thresholdsAnalyze traders’ risk positions and understand and apply the Greeks (Delta, Vega Gamma) vs daily market moves.Liaise with various business partners such as Technology, Market Risk, Credit Risk, Operations and Finance to resolve issues / queries.Development & continuous improvement of existing processes & workflow.Testing / UAT for systems work ranging from minor system releases to major system implementations.Remediation of issues in an autonomous yet timely manner considering the principles of control and the need to mitigate operational risk. Requirements Education Qualified Chartered Accountant/CPA /CFA / MBA/ B. Tech from Tier I/II institute with at least 8 yrs. Experience in Investment Banking Valuation/ Product Control function, preferably with experience in Financing Products. Certifications If Any Advanced education and/or enhanced technical qualifications are a plusAbility to use Access or VBA would enhance the candidate’s attractiveness significantly Experience Range 8 to 10 years with at least 6 years’ experience in Global Markets Product Control role. Mandatory Skills Understanding of the Financing ad Bonds productsUnderstanding of the PnL Attribution and Accounting of the Financing productsGlobal Markets experience in FinanceExperience in dealing with pricing models, Trading systems, Ledgers and Sub-ledgers.Control focused, analytical, team oriented, comfortable with complex productsStrong financial analytics experienceExcellent organizational, communication, and relationship management skillsDemonstrated ability to work in a high pressure environmentProficiency in MS Office Suite; expert knowledge of Excel, Word, PowerPoint. Knowledge of Visual Basic, Access databases and macros will be an added advantage.Candidate must have a proven track record of communicating effectively with personnel from various areas within an organization and at different management levelsMust be proactive and be a highly-motivated self-starter. Reactive and/or passive individuals need not apply Desired Skills Effective communication skills with English proficiencyAdvanced experience/skills with Excel and complex spreadsheetsAble to work both independently and as team memberStrong problem solving and analytical abilities (Excel/Essbase)Insight / Oracle / E ledger or equivalent experience preferredTakes initiative and challenges existing processes and procedures in a proactive mannerAbility to analyze issues independently and derive solutions Work Timings* 13:30 PM IST to 10:30 PM IST Job Location* Gurugram/ Mumbai The below fields are for internal use only (Do not copy the below details on Workday) List of Process / Business with best suited profile fitment for the role* GBAM Finance - Business Finance and Controls Requisition ID* To be filled by the TA Partner Role Type* Individual Contributor Sub Band* 5B Segment Type* Non IT Location* Gurugram/ Mumbai

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Transaction Reporting Operations are responsible for ensuring the completeness, accuracy and timeliness of the Bank’s transaction reporting obligations across multiple global regulatory jurisdictions. Completeness, accuracy and timeliness controls are the primary responsibility of 2 core functions within the Transaction Reporting Operations team. The Submission Control function is responsible for monitoring and remediating the internal validation failures and the rejects (NACKs) from the regulators, the team has to liaise with MO/FO/Tech teams for the root causes of the exceptions. Submission control also monitors the trades which are not getting reported within the compliance time for OTC/ETD/Securities and raise breaches for all timeliness issues that missed the agreed thresholds. The Enhanced Quality Assurance team perform post process testing to validate the completeness, accuracy, and timeliness of the transaction reports submissions through performing reconciliations and targeted deep dive thematic testing. Job Description The current role is for the Submission control and below is the description of the role. Deliver on project commitments and goals, on-time and with agreed upon scope. Good understanding of Regulatory reporting land scape for CFTC, EMIR, HKMA and AMRS Data mining of huge data sets containing millions of records to identify target issue Exposure of working on regulatory queries and reaching out to Compliance/DTCC/Regulator to get clarity Good understanding of timeliness requirement for different jurisdictions Experience in using BI tools like Alteryx and Tableau to automate reports Well versed in identifying a regulatory breach and raising it with the compliance team Deliver for business partners: FO, BO and Cirrus Development teams, MO change management teams, Regulatory Operations Control team, Business Analyst team, and senior management team. Create and maintain strong relationships with stakeholders and Business partners. Identify tech issues, raise JIRAs and work with Development teams to fix the issue Collaborate with all submission control teams to update the TREF (Transaction Reporting Executive forum) deck with executive summary and commentary Should be a team player and should have the ability to work on all BAU reports Attend and contribute to team meetings This is a very hands on role, ideal for someone with drive and willingness to learn and adapt, is proactive and has very good knowledge about the reporting regulation and the reporting system architecture Responsibilities Ensuring the completeness, accuracy and timeliness of transaction reporting submissions across multiple regulatory regimes (e.g. Dodd Frank, EMIR, MIFID/MIFIR, etc.) Engagement in designing, implementing and maintaining operation process Generate daily reports and analyze patterns to derive meaningful information Management reporting and issue escalation and resolution Remaining current on the Regulatory Reporting landscape to ensure the firm’s reporting remains in step with changes in regulatory environment Responsible for working closely with GTR and Industry Working Groups(WG) Host WG calls with various internal groups to implement the industry/regulatory changes for MAS, HKMA and other Asian jurisdictions Track the progress of the implementation of changes and work closely with various team in FO/MO/Dev teams and Reporting Dev team Responsible to document the changes and work closely with the compliance teams Raise breach as per the guidelines and ensure remediation of the issue Investigate and identify the root cause for the Transaction Reporting breaks and coordinate with FO/MO/Tech to fix them Review controls on regular basis and challenge status quo Work with change and initiative team on new changes and provide requirement for controls ahead of going live with new jurisdiction. Requirements: Education* Post Graduation Certifications If Any : NA Experience Range* 6-9 Years of overall experience Foundational skills* Knowledge and experience with Global Markets regulations such as Dodd Frank, HKMA, ASIC, MAS and EMIR Solid trade processing knowledge; front, middle and back office, (FO, MO, BO). Familiarity with counter party clearing: LCH. Clearnet (London Clearing House), Chicago Mercantile Exchange, Intercontinental Exchange (ICE), CBOE, OCC highly desirable. Strong analytical skills and experience working with large data sets in Excel. Excellent organizational skills to track many concurrent activities. Strong communication skills, both written and verbal. Ability to work independently and assess relative priority among competing issues Desired skills* Adapts to changes and has a proven track record of working as part of a global team Ability to assess and mitigate risks and dependencies. Excellent communication and relationship building skills. Proactive and self-starter Work Timings* 12.30 to 21.30 IST Job Location* Gurugram, Mumbai, Hyderabad only

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Process Overview This position will play the role of a technology manager leading one or more functions of the Wealth Management Technology group. Job Description The individual will work on overseeing the design/ development for critical functions in WMT and be accountable to deliver key initiatives from India. Drive solutions through design, develop, test, enhance, debug, support, maintain and test Business tier applications that support business unit or supporting functions using modern tech like Java/.NET and should have some exposure to mainframe technology. Participate in design, development, and implementation of complex business applications, particularly in the context of modernization that will cater to current and future business need & growth. Should be well versed with the modern tech landscape including emerging technologies, tools and products that will enable the modernization journey. Provide technical direction and system architecture for individual initiatives. This role will a lead of approximately 100 technologists in the bank. Responsibilities Oversight of delivery on key programs from IndiaDay to day people management and contributing into the defining the strategic direction of wealth management technology.Manage proficient techies on distributed tech stack: Java, .NET, Angular/React, Kafka, Cockroach DB, Spring boot.Collaborate with partner teams like production support and testing.Work with US and India teams to solve impediments during India hrs.Experience with Requirements Analysis and DocumentationWork Experience in Agile methodologyGood Communication Skills and experience working in a diverse team. Requirements Education: B.E / B. Tech / MCA Certifications If Any Experience - 20+ years Foundational Skills Should demonstrate strong tech experience.Candidate should establish experience in managing a wealth management function, preferably in a GCC setup.Deep Experience in Java or .NET TechnologiesSome experience on modern tech like KAFKA, Spark, Scala, AIML, GenAI.Proficiency in Agile methodology with proficient technology orientationGood Communication Skills and Experience working in a diverse team. Desired Skills Ability to work in cross-functional and multi-location teamsSome experience on mainframe Tech in COBOL, VSAM, CICS, DB2, IMSExcellent communication skills, motivated collaborator & strong interpersonal skillsAbility to take on tasks independently and see them to completionAbility to work on a multi-tasking environment within a strict timelineDomain experience in Finance and Banking, Insurance and Retail.Candidates with previous experience in Merrill Lynch / BofA Investment banking domain knowledge platform preferred. Work Timings - 11:30 AM to 8:30 PM Job Location – Hyderabad & Chennai

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Global Markets Business Finance & Control (BF&C) is a division of Global Banking & Markets (GBAM) Finance responsible for the production and independent validation of Global Markets' profit and loss and balance sheet. In this regard, BF&C will ensure, inter alia, that accounting policies are correctly and consistently applied, and that trading portfolios are appropriately valued. The desk is responsible for preparing and reporting of P&L and balance sheet to the business and ensures the accuracy and integrity of the general ledger. The desk is responsible for daily service delivery and ensuring effective controls, transparent management information and becoming a center of excellence delivering process simplification and efficiencies. The desk will work closely with front office, middle office, traders and valuation control teams to drive the control agenda across the business. Job Description Global Markets Business Finance & Control (BF&C) seeks to provide a first-class support service with particular focus on the relationship between trading risk positions and P&L components. We are looking to recruit an individual to work in the Financial Control and Financial Management function covering the Global Futures and Financing trading desks. The candidate’s main responsibility will be to produce and deliver the daily P&L and Balance Sheet to front office, providing a high standard of analysis and explanation around any issues faced and daily revenue drivers. The candidate will therefore have considerable interaction with the respective Front Office, Middle Office, and Finance and Trade Capture teams so good communication and time management skills are an essential requirement for this job. Primary products covered will include Repo, Bonds, Futures Responsibilities Reconcile actual P&L with trader estimates and provide flash/actual variance analysis.Working closely with the trading desks on position, P&L or other issues on an ad-hoc basis.Front-to-Back analysis & reconciliations of front office p&l and balance sheet to firm sub-ledgers,Assist with execution of month-end controls ensuring management vs financial P&L variances are within thresholdsAnalyze traders’ risk positions and understand and apply the Greeks (Delta, Vega Gamma) vs daily market moves.Liaise with various business partners such as Technology, Market Risk, Credit Risk, Operations and Finance to resolve issues / queries.Development & continuous improvement of existing processes & workflow.Testing / UAT for systems work ranging from minor system releases to major system implementations.Remediation of issues in an autonomous yet timely manner considering the principles of control and the need to mitigate operational risk. Requirements Education Qualified Chartered Accountant/CPA /CFA / MBA/ B. Tech from Tier I/II institute with at least 8 yrs. Experience in Investment Banking Valuation/ Product Control function, preferably with experience in Financing Products. Certifications If Any Advanced education and/or enhanced technical qualifications are a plusAbility to use Access or VBA would enhance the candidate’s attractiveness significantly Experience Range 8 to 10 years with at least 6 years’ experience in Global Markets Product Control role. Mandatory Skills Understanding of the Financing ad Bonds productsUnderstanding of the PnL Attribution and Accounting of the Financing productsGlobal Markets experience in FinanceExperience in dealing with pricing models, Trading systems, Ledgers and Sub-ledgers.Control focused, analytical, team oriented, comfortable with complex productsStrong financial analytics experienceExcellent organizational, communication, and relationship management skillsDemonstrated ability to work in a high pressure environmentProficiency in MS Office Suite; expert knowledge of Excel, Word, PowerPoint. Knowledge of Visual Basic, Access databases and macros will be an added advantage.Candidate must have a proven track record of communicating effectively with personnel from various areas within an organization and at different management levelsMust be proactive and be a highly-motivated self-starter. Reactive and/or passive individuals need not apply Desired Skills Effective communication skills with English proficiencyAdvanced experience/skills with Excel and complex spreadsheetsAble to work both independently and as team memberStrong problem solving and analytical abilities (Excel/Essbase)Insight / Oracle / E ledger or equivalent experience preferredTakes initiative and challenges existing processes and procedures in a proactive mannerAbility to analyze issues independently and derive solutions Work Timings* 13:30 PM IST to 10:30 PM IST Job Location* Gurugram/ Mumbai The below fields are for internal use only (Do not copy the below details on Workday) List of Process / Business with best suited profile fitment for the role* GBAM Finance - Business Finance and Controls Requisition ID* To be filled by the TA Partner Role Type* Individual Contributor Sub Band* 5B Segment Type* Non IT Location* Gurugram/ Mumbai

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Global Markets Business Finance & Control (BF&C) is a division of Global Banking & Markets (GBAM) Finance responsible for the production and independent validation of Global Markets' profit and loss and balance sheet. In this regard, BF&C will ensure, inter alia, that accounting policies are correctly and consistently applied, and that trading portfolios are appropriately valued. The desk is responsible for preparing and reporting of P&L and balance sheet to the business and ensures the accuracy and integrity of the general ledger. The desk is responsible for daily service delivery and ensuring effective controls, transparent management information and becoming a center of excellence delivering process simplification and efficiencies. The desk will work closely with front office, middle office, traders and valuation control teams to drive the control agenda across the business. Job Description Global Markets Business Finance & Control (BF&C) seeks to provide a first-class support service with particular focus on the relationship between trading risk positions and P&L components. We are looking to recruit an individual to work in the Financial Control and Financial Management function covering the Global Futures and Financing trading desks. The candidate’s main responsibility will be to produce and deliver the daily P&L and Balance Sheet to front office, providing a high standard of analysis and explanation around any issues faced and daily revenue drivers. The candidate will therefore have considerable interaction with the respective Front Office, Middle Office, and Finance and Trade Capture teams so good communication and time management skills are an essential requirement for this job. Primary products covered will include Repo, Bonds, Futures Responsibilities Reconcile actual P&L with trader estimates and provide flash/actual variance analysis.Working closely with the trading desks on position, P&L or other issues on an ad-hoc basis.Front-to-Back analysis & reconciliations of front office p&l and balance sheet to firm sub-ledgers,Assist with execution of month-end controls ensuring management vs financial P&L variances are within thresholdsAnalyze traders’ risk positions and understand and apply the Greeks (Delta, Vega Gamma) vs daily market moves.Liaise with various business partners such as Technology, Market Risk, Credit Risk, Operations and Finance to resolve issues / queries.Development & continuous improvement of existing processes & workflow.Testing / UAT for systems work ranging from minor system releases to major system implementations.Remediation of issues in an autonomous yet timely manner considering the principles of control and the need to mitigate operational risk. Requirements Education Qualified Chartered Accountant/CPA /CFA / MBA/ B. Tech from Tier I/II institute with at least 8 yrs. Experience in Investment Banking Valuation/ Product Control function, preferably with experience in Financing Products. Certifications If Any Advanced education and/or enhanced technical qualifications are a plusAbility to use Access or VBA would enhance the candidate’s attractiveness significantly Experience Range 8 to 10 years with at least 6 years’ experience in Global Markets Product Control role. Mandatory Skills Understanding of the Financing ad Bonds productsUnderstanding of the PnL Attribution and Accounting of the Financing productsGlobal Markets experience in FinanceExperience in dealing with pricing models, Trading systems, Ledgers and Sub-ledgers.Control focused, analytical, team oriented, comfortable with complex productsStrong financial analytics experienceExcellent organizational, communication, and relationship management skillsDemonstrated ability to work in a high pressure environmentProficiency in MS Office Suite; expert knowledge of Excel, Word, PowerPoint. Knowledge of Visual Basic, Access databases and macros will be an added advantage.Candidate must have a proven track record of communicating effectively with personnel from various areas within an organization and at different management levelsMust be proactive and be a highly-motivated self-starter. Reactive and/or passive individuals need not apply Desired Skills Effective communication skills with English proficiencyAdvanced experience/skills with Excel and complex spreadsheetsAble to work both independently and as team memberStrong problem solving and analytical abilities (Excel/Essbase)Insight / Oracle / E ledger or equivalent experience preferredTakes initiative and challenges existing processes and procedures in a proactive mannerAbility to analyze issues independently and derive solutions Work Timings* 13:30 PM IST to 10:30 PM IST Job Location* Gurugram/ Mumbai

Job Description: About us* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. The team develops the Bank’s Information Security strategy and policy, manages the Information Security program, and identifies and addresses vulnerabilities, Develops, deploys and manages a risk-based controls portfolio, Manages and operates global security operations center that monitor, detects and responds to cybersecurity incidents. GIS Identity & Access management (IAM) Access Control Team goal is to ensure that the control processes and effectiveness are within the identified risk tolerance. Manage the performance and effectiveness of the working control through the establishment of metrics with thresholds. Validate the reasonability of Laws, Rules and Regulations mapping alignment to the controls, as aligned by the GIS Policy team. Job Description* Establishes a framework of policies and technologies as it relates to the identity lifecycle through collaboration with HR, Identity Services, and resource owners. Is the IAM subject matter expert on joiner, mover, leaver, application and account lifecycle, and dormancy best practices. Reinforces the need for proper data and process alignment to manage the lifecycle of identities through hands on support activities. Provides tool and process support. Connects with stakeholders on product / process pain points and recommends improvements. Coordinates with Governance services on new or changing controls and executes accordingly. Socializes changes to framework and provides education to those who need it. Works with 1st line customer service to identify improvements across the capability. Responsibilities* Participate in projects and production support operations focused on implementing Identity and Access Management (IAM) integrations and Roles Based Access Control (RBAC) strategies and integrations. Collaborate in the design, implementation, and support of the IAM technologies. Assist with the development, implementation, and support of RBAC. Ensure all evidence of authorization is documented and archived according to internal standards. Manage the permissions and entitlements. Business Rules - observing and responding to inflow of violations/exceptions that occur as part of the Business Rules Engine (BRE) controls Act as the subject matter expert for RBAC And Access Bundling. Troubleshoot security and workflow issues independently or in collaboration with other Information Systems teams and/or stakeholders, while adhering to internal service standards. Generate reports to perform in-depth analysis and data collection for issues associated with IAM. Requirements* Education*:BE/BTECH/MCA/MSC (IT) equivalent (Any Technical Degree) Certifications If Any:CISA/CISM Experience Range* 6+ Years Foundational skills* Strong understanding of Identity Access Management architecture, technology, and standardsStrong quantitative, Analytical, data intuition and problem-solving skillsA minimum of 3+ years of experience in Identity and Access Management domain is required.Understanding of IAM Controls and Information SecurityExperience with Role Base Access Controls and Access BundlingStrong knowledge of HTML and SQL knowledgeStrong Scripting knowledge (PowerShell, Json, etc.)Moderate knowledge of cloud-based identity and access management solutions such as AWS IAM, Azure AD, or Google Cloud IdentityAbility to efficiently acquire and utilize new skills in response to change.Experience working in a team-oriented, collaborative environment. Desired Skills Linux/Windows/LDAP+SQLExperience in one of IAM policy, tools, and standardsGood communication & presentation skillsAble to prioritize and execute tasks in a fast-paced environment. Work timings: 10.30am to 7.30pm Job location: Gurugram

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Global Markets Business Finance & Control (BF&C) is a division of Global Banking & Markets (GBAM) Finance responsible for the production and independent validation of Global Markets' profit and loss and balance sheet. In this regard, BF&C will ensure, inter alia, that accounting policies are correctly and consistently applied, and that trading portfolios are appropriately valued. The team prepares and reports P&L and balance sheet to the business and ensures the accuracy and integrity of the general ledger. We are responsible for daily service delivery and ensuring effective controls, transparent management information and becoming a center of excellence delivering process simplification and efficiencies. We work closely with front office, middle office, traders and valuation control teams to drive the control agenda across the business. Job Description* Global Markets Business Finance & Control (BF&C) seeks to provide a support service with particular focus on the relationship between trading risk positions and P&L components. We are looking to recruit an individual to work in the P&L production area covering the Municipal Banking and Markets (MBAM) desks. The candidate’s main responsibility will be to produce and deliver the daily P&L to front office, providing a high standard of analysis and explanation around any issues faced and daily revenue drivers. The candidate will therefore have considerable interaction with the respective Front Office, Middle Office, and Finance and Trade Capture teams so good communication and time management skills are an essential requirement for this job. Responsibilities* Primary products covered will include: Bonds, P-Floats, Rites, CDS, TRS and Loans Production and reporting of daily P&L to Front Office & Senior Management Reconcile actual P&L with trader estimates and provide flash/actual variance analysis Working closely with the trading desks on position, P&L or other issues on an ad-hoc basis Front-to-Back analysis & reconciliations of front office PnL and balance sheet to firm sub-ledgers Assist with execution of month-end controls ensuring management vs financial P&L variances are within thresholds Analyze traders’ risk positions and understand and apply the Greeks (Delta, Vega Gamma) vs daily market moves Would be typical own set of books / cost center and Business Units Liaise with various business partners such as Technology, Market Risk, Credit Risk, Operations and Finance to resolve issues / queries Development & continuous improvement of existing processes & workflow Testing / UAT for systems work ranging from minor system releases to major system implementations Remediation of issues in an autonomous yet timely manner considering the principles of control and the need to mitigate operational risk Requirements* Education* Qualified Chartered Accountant/CPA /CFA / MBA from Tier I/II institute Certifications If Any CFA / FRM certified candidates would be preferred Advanced education and/or enhanced technical qualifications are a plus Ability to use Access or VBA would enhance the candidate’s attractiveness significantly Experience Range* 8+ years of experience in Global Markets Foundational skills* Detailed Knowledge of product control and financial markets Prior BFC experience for >7 years is mandatory Proficiency in MS Office Suite; expert knowledge of Excel, Word, PowerPoint. Knowledge of Visual Basic, Access databases and macros will be an added advantage. The right individual will have strong people skills and can multi-task to manage the challenges of Finance processes yet have the awareness to escalate potential issues to their supervisor in a timely manner Candidate must have a proven track record of communicating effectively with personnel from various areas within an organization and at different management levels Must be proactive and be a highly motivated and self-starter. Reactive and/or passive individuals need not apply Desired Skills Alteryx / Python / Tableau knowledge would be an added advantage Must be proactive and be a highly-motivated self-starter Effective communication skills with English proficiency Demonstrated ability to work in a high pressure environment Takes initiative and challenges existing processes and procedures in a proactive manner Strong team player Ability to analyze issues independently and derive solutions Analytical skills Inherent sense of principles of control through experience and sound judgment Reliability Work Timings* 1:30 PM to 10:30 PM Job Location* Gurugram/Mumbai/Hyderabad

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* ARQ supports global businesses of the Bank with solutions requiring judgment application, sound business understanding and analytical perspective. The domain experience in the areas of Risk Management, Loss Mitigation and Prospecting Support provide solutions for fraud loss reduction, risk mitigation and cost optimization. The division comprising of highly qualified associates operates from three locations i.e., Mumbai, Gurgaon & Hyderabad. We facilitate information advantage with Strategic/Analytical solutions across Bank by supporting multiple lines of business and control functions. Job Description * In this role, you will be expected to work in our Portfolio Monitoring and automation team, as well as with our internal analytics, technology, product and policy partners to deploy advanced analytical solutions with the goal of developing algorithms for anomaly detection on a portfolio level with the goal of reducing fraud losses, reducing false positive declines at the point-of-sale, improving client experience, and ensuring the Bank minimizes its total cost of fraud. Responsibilities In this role, you will be expected to work with our model governance team executive as well as our internal analytics, technology, product, and policy partners to deploy advanced analytical solutions with the goal of reducing fraud losses, reducing false positive declines at the point-of-sale, improving client experience, and ensuring the Bank minimizes its total cost of fraud. Some tasks that this role may be responsible for include (but are not limited to): Hands on experience in Pyspark, SAS and Hive. Develop dashboards and MIS to show model performance, trending, and potential issues.Partner with model developers on onboarding the new models into the dashboard suite or making changes to the existing models reports. This will include critically evaluating the requirements and understanding potential impacts to the reporting structure, consistency of the requested metrics, and impacts to the dashboard performance.Enhance model performance reports with additional functionality (e.g., drill downs) and optimize dashboards performance.Evaluate data needs for the automated model performance monitoring and support data ingestion processes, as needed.Partner with model developers on performing root cause analysis of the model performance trends, as needed.Work on achieving full model performance monitoring automation by partnering with model developers, technology, and internal data science teams. Robotic process automation to reduce the need for manual, repeatable processes.Strong SQL skills with commensurate experience in a large database platform Design and implementation of visual dashboards supporting model governance & anomaly detection alerting process.Assist with the deployments of the monitoring algorithms in coordination with various Tech partners.A strong willingness to learn new technologies and ability to think critically. Requirements Education – Advanced degree, preferably in Applied Sciences, Engineering from a premier institute Certifications if Any - Technical certifications in SAS, Spark, SQL, Python preferred. Experience – 6 to 9 years of relevant experience in analytics, with around 2+ year of direct experience in Pyspark, Tableau, SQL, and data analysis. Experience with model development and fraud analytics are preferred· Proficiency with visualization software such as Tableau and presentation software such as PowerPoint U.S financial services experience preferable Ability to think outside the box and excellent drive/desire to dig in, learn and make a difference. Work Timings* 11: 30 AM to 8:30 PM, 12: 30 PM to 9:30 PM Job Location* Mumbai / Gandhinagar / Chennai

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Analytics, Risk and Quants (ARQ) supports global businesses of the Bank with solutions requiring judgment application, sound business understanding and analytical perspective. The domain experience in the areas of Financial Research & Analysis, Quantitative Modeling, Risk Management and Prospecting Support provide solutions for revenue enhancement, risk mitigation and cost optimization. The division comprising of highly qualified associates operates from three locations i.e, Mumbai, Gurgaon & Hyderabad. Job Description* The Cross Asset Quants in India team supports a broad set of work in conjunction with employees located in Europe and the US. The work includes development and support of a Quantitative application using Python libraries, AMPS, AmCharts5, Dash and many other in-house tools. This is a high visibility role and would entail regular exposure to senior management. Responsibilities* Design and Development of the back-end of a Quantitative application Lead the development of key projects by discussing with Senior Management Effective communication with internal clients and partners and articulate the requirements Liaising with technology and QA partners to deliver new features Maintain and develop documentation on processes where needed Addressing ad-hoc requests from trading and sales partners Adhering to strict deadlines Requirements* Education* Bachelors or Masters in a quantitative / technical discipline with background in programming Top tier – IITs, NITs etc. Certifications If Any NA Experience Range* 3 – 4 years of experience Foundational skills* Expertise in Python Programming Good Quantitative skills. Knowledge of following is preferred: Time series Analysis Probability theory Statistical Analysis Excellent numerical and analytical skills Attention to details and accuracy a must Demonstrate ownership of task, responsibility of deliverables Willingness to learn Strong work ethic Strong Written and Oral Communication Team player Desired skills* Speaking / presentation skills in a professional setting Exposure to web services technologies Candidate must have prior experience working in a collaborative team environment. Work Timings* 12 pm to 8 pm Job Location* Mumbai Show more Show less

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: The Global Banking application production support team is looking for a senior application support manager to lead the Global Payment support team in India Mumbai to maintain stability of production applications in a constant changing environment. Responsibilities: Provide leadership to India application support team in delivering SME (expert level) production support for India payment applications. Sets strategic guidance, analysis, operational oversight over the management of India application production environments. Partner with the Global Banking Application Production Support, Application Development, Application Infrastructure Engineering, Platform Engineering/Architecture and other infrastructure teams to design/improve resiliency and stability of end-to-end environment to meet business objectives. Provide consultancy to downstream applications in India branches. Liaison with Business Users in problem determination, communication, and resolution. Performing root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages. Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates. Provide India stability metrics and reporting for global management. Support triage for escalated issues. Your Background: Minimum of 10+ years with hands-on experience in application support in the banking and finance industry. Strong background in UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract, Oracle databases and JAVA. Proven leadership experience, ability to motivate teams and drive execution, with performance driven with the necessary intensity and optimism to succeed and deliver. Excellent communication (both written and oral) / interpersonal skills, confident and effective/ calm communicator in both technical and business forums with the ability to influence. Able to work well with people from various background and able to appreciate differences in the diverse environment. Ability to understand complex system interactions and break down into components and interface to enumerate failure scenario. Strong problem root cause diagnosis skills and desire to learn products, applications and technology. Experience in working with technical counterparts from different time zones. Incident management experience and ability to manage senior stakeholders through an issue. Highly motivated, creative, analytical thinker with excellent documentation skills. Strong business partnership skills – Able to build broad-based business relationships across the organization and skillfully influences colleagues to collaborate and promote ideas. Experience using Industry standard monitoring and ticketing tools like Remedy and Dynatrace. Desired Skills: Experienced in working with central bank / clearing house technical team is a definite advantage. Experienced in engagement with senior management, ability to shape opinions and actions of key stakeholders, gaining their trust and commitment to the desired outcome. Understanding Payment / Transactional processing. ITIL processes knowledge: Incident Management, Request Management, and Problem Management. Six Sigma / LEAN / Agile / Project management methodology experience will be beneficial but not required. Show more Show less

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview The STR or Structured Trade Review Team is part of the Global Middle Office (GMO) Team. Structured Trade Review (STR) is a control process designed to reduce this risk for trades which are complex in form or booking, ensuring that trade economics are correctly captured and recorded in the systems according to the confirmation and term sheet Job Description Reconcile the trade bookings (in at-least one asset class) in the trade/risk booking systems with the documents (Confirmation, Pricing Supplement, Term Sheet) & ensure no discrepancies Ensure trades are booked in appropriate valuation models (including MC Scripts) and the trade payoffs/ valuation parameters are correctly captured in the booking Identify potential PnL breaks/ settlement breaks due to mis-booking, ensure the amendment of mis-booking & report MTM impact of amendments Identify, Confirm & Report conservative valuation bookings (overhedges) & approximate bookings for trades Process Improvement Identify issues and control gaps in existing infrastructure Work with technology team to streamline our processes and enhance data integrity and control Responsibilities Intense work ethic with history of proven strong delivery Strong adaptability skills to to keep the focus on delivering for the business & client whilst minimizing time spent on low value additive activities Personal effectiveness: communication, decisiveness, energy & drive, character & works diligently to achieve success Strong technical skills to understand the products and business Strong analytical skills Knowledge or experience with trading products in capital markets: Knowledge of: Fixed Income, intuitive understanding of derivative Pricing, knowledge of Financial Risk Management Requirements Qualification - Post Graduation or an equivalent qualification (CFA, FRM or Any Finance related certifications) Experience Range -4 + years - Experience in a middle office support functions or operations function for OTC derivative products Foundational skills Good Understanding of Investment Banking Products / Exotic Derivative products from a Middle Office or Back Office background. Strong communication skills across all levels of seniority especially with the Trading desk Proven analytical skills including data reconciliation and interpretation Desired skills Demonstrate good Excel skills (macros, formulas) and VBA coding skills & Understanding of emerging technologies Work Timings - 11:30 AM to 08:30 PM IST Job Location – Mumbai Show more Show less

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Global Finance was set up in 2007 as a part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include Legal Entity Controllership, General Accounting & Reconciliations, Regulatory Reporting, Operational Risk and Control Oversight, Finance Systems Support, etc. Our group supports the Finance function for the Consumer Banking, Wealth and Investment Management business teams across Financial Planning and Analysis, period end close, management reporting and data analysis. Job Description* The candidate will be responsible for delivering complex and time critical data mining and analytical request for the Consumer & Small Business Banking, lending products such as Credit Cards and in addition will be responsible for analysis of data for decision making by senior leadership. Candidate will be responsible for data management, data extraction and upload, data validation, scheduling & process automation, report preparation, etc. The individual will play a key role in the team responsible for FP&A data reporting, adhoc reporting & data requirements, data analytics & business analysis and would manage multiple projects in parallel by ensuring adequate understanding of the requirements and deliver data driven insights and solutions to complex business problems. These projects would be time critical which would require the candidate to comprehend & evaluate the strategic business drivers to bring in efficiencies through automation of existing reporting packages or codes. The work would be a mix of standard and ad-hoc deliverables based on dynamic business requirements. Technical competency is essential to build processes which ensure data quality and completeness across all projects / requests related to business. The core responsibility of this individual is process management to achieve sustainable, accurate and well controlled results. Candidate should have a clear understanding of the end-to-end process (including its purpose) and a discipline of managing and continuously improving those processes. Responsibilities* Preparation and maintenance of various KPI reporting (Consumer lending such as Credit Cards) including performing data or business driven deep dive analysis. Credit Cards rewards reporting, data mining & analytics. Understand business requirements and translate those into deliverables. Support the business on periodic and ad-hoc projects related to consumer lending products. Develop and maintain codes for the data extraction, manipulation, and summarization on tools such as SQL, SAS, Emerging technologies like Tableau and Alteryx. Design solutions, generate actionable insights, optimize existing processes, build tool-based automations, and ensure overall program governance. Managing and improve the work: develop full understanding of the work processes, continuous focus on process improvement through simplification, innovation, and use of emerging technology tools, and understanding data sourcing and transformation. Managing risk: managing and reducing risk, proactively identify risks, issues and concerns and manage controls to help drive responsible growth (ex: Compliance, procedures, data management, etc.), establish a risk culture to encourage early escalation and self-identifying issues. Effective communication: deliver transparent, concise, and consistent messaging while influencing change in the teams. Extremely good with numbers and ability to present various business/finance metrics, detailed analysis, and key observations to Senior Business Leaders. Requirements* Education* - Masters/Bachelor’s Degree in Information Technology/Computer Science/ MCA or MBA finance with 7-10 years of relevant work experience. Experience Range* 7-10 years of relevant work experience in data analytics, business analysis & financial reporting in banking or credit card industry. Exposure to Consumer banking businesses would be an added advantage. Foundational skills* Strong abilities in data extraction, data manipulation and business analysis and strong financial acumen. Strong computer skills, including MS excel, Teradata SQL, SAS and emerging technologies like Alteryx, Tableau. Prior Banking and Financial services industry experience, preferably Retail banking, and Credit Cards. Strong business problem solving skills, and ability to deliver on analytics projects independently, from initial structuring to final presentation. Strong communication skills (both verbal and written), Interpersonal skills and relationship management skills to navigate the complexities of aligning stakeholders, building consensus, and resolving conflicts. Proficiency in Base SAS, Macros, SAS Enterprise Guide Querying data from multiple source Experience in data extraction, transformation & loading using SQL/SAS. Proven ability to manage multiple and often competing priorities in a global environment. Manages operational risk by building strong processes and quality control routines. SQL: Querying data from multiple source Data Quality and Governance: Ability to clean, validate and ensure data accuracy and integrity. Troubleshooting: Expertise in debugging and optimizing SAS and SQL codes. Desired Skills Ability to effectively manage multiple priorities under pressure and deliver as well as being able to adapt to changes. Able to work in a fast paced, deadline-oriented environment. Stakeholder management Attention to details: Strong focus on data accuracy and documentation. Work Timings* 11:30 am to 8:30 pm (will require to stretch 7-8 days in a month to meet critical deadlines) Job Location* Mumbai/Gurugram Show more Show less

Job Description: About US At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Consumer Small Business Wealth Technology Platform Supports Real Time Transfers(RTP), Zelle, ATM, POS etc., Platform Support through Incident Management process driving towards Customer Impact mitigation, enabling great customer experience by reducing the application down time Responsible for production support, problem and incident management, operational change, and infrastructure delivery, refresh and upgrades Manages the lifecycle of incidents through initial identification to mitigating customer impact, restoring environments to BAU status and driving for permanent solution. Pursue the root cause of incidents. Manages the problem life cycle for implementing a permanently solution. Identify, facilitate, and manage the actions to correct the known error. Instituted Proactive Problem Management process to identify and resolve issues prior to service disruption Job Description Responsible for platform stability, proactive job monitoring, issue management & resolution, triage, reporting and timely escalation. Responsible for understanding customer impact, customer experience while leading production triage calls to restoral for incidents of all priority and impact levels. We use various monitoring and reporting tools to ensure the stability of our environment raising awareness when risk is identified. The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation & communication skills to interact with partners like VISA, MasterCard, EWS, TCH etc., Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency. The ideal candidate will excel in triaging and resolving production issues, incident management, create complex reporting and ensuring stability for applications such as Zelle, Bill Pay, Real Time Payments, Digital Wallet, and Base24 (Tandem XPNET). Responsibilities Proficient in incident management, root cause analysis, and problem resolution Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience. Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders. Partner with Application team, CCO, Level 3 support teams to resolve the issue. Familiarity with several ticketing systems such as Remedy and ServiceNow Create and maintain detailed documentation of processes to improve team efficiency. Ability to collaborate with external vendors, such Visa, Mastercard, TCH, EWS, and Fiserv Propose changes and enhancement to tools to reduce manual task. Support the deployment of application updates, patches, and changes. Shift Flexibility requiring weekend coverage. Good understanding of Agile process/kanban, working experience in agile tools like JIRA is preferable. Exposure to cloud technologies Advanced knowledge with Excel and PowerPoint designing custom reports. AI predictive analytics for strategic decision making processes. Experience in Resiliency Testing Consumer Banking domain experience Requirements Educational Qualifications : B.E./ B Tech / M.E./M Tech /M.C.A [with B.Sc., B Com, BBM]/M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics) Experience : 3+ Years Certifications : ITIL Foundation Certification Foundational skills: Platform/Application Support in Banking Domain HP Non-stop Tandem Base24 Classic Splunk SQL Basic Networking Java, Microservice Desired Skills Basic level Unix Understanding on Database terminologies Production support experience Sound working knowledge on Ms-Office and Ms-Visio Effective Communication – Clear, Concise & Ability to articulate Problem/Solution Should be able to participate or conduct conference calls with tech and business users Good documentation skills – Required to close the tickets and/or send updates/reports to various stakeholders Organizational and Multi-tasking skills Work Timings: 06:30 am to 3:30 pm and 11:30 am to 8:30 pm Job Location: Chennai Show more Show less