40581 Itil Jobs - Page 15

In this role as a Support Engineer at UST, you will be responsible for resolving incidents and service requests within the agreed Service Level Agreements (SLAs). You will collaborate with internal teams, customers, and vendors to ensure timely issue resolution and effective service delivery. Following ITIL best practices, adhering to organizational processes, and participating in proactive initiatives to enhance service quality are key aspects of this role. **Key Responsibilities:** - Resolve L1 incidents and service requests within agreed SLAs. - Analyze repetitive issues to identify high-ticket-generating Configuration Items (CIs). - Escalate unresolved tickets within the organization or ...

As the Manager, Cloud Services at Hyland Software, you will be responsible for leading a team that administers and manages customer solutions within the company's cloud environment. Your key responsibilities will include: - Defining key performance indicators, goals, and team direction to provide the best support to the customer's solution in the cloud environment - Evaluating metrics of the cloud service desk team progress to set team direction for supporting and enhancing the cloud customer experience - Ensuring business continuity and support for customers in the cloud environment - Ensuring cloud service resources are working within appropriate guidelines following compliance standards -...

As a Senior Operations Engineer at our company based in Bangalore, you will play a crucial role in ensuring the stability, scalability, and reliability of our Java-based microservices platform. Your responsibilities will include: - Leading and owning critical incident response and resolution of high-severity outages - Driving root cause analysis and long-term reliability improvements - Architecting and maintaining observability solutions using tools like Datadog and Prometheus - Defining and tracking Service Level Objectives (SLOs) and guiding error budget planning - Collaborating with developers to onboard services with operational readiness - Eliminating manual toil through automation and ...

As a Compliance Analyst - Operations in our company, you will play a crucial role in ensuring adherence to telecom-related laws and regulations, optimizing operational processes, and mitigating operational risks. Your responsibilities will include: - **Regulatory Compliance:** Ensure compliance with telecom-related laws and regulatory guidelines, coordinate audits and filings, and manage relationships with regulatory bodies such as TRAI and DoT. - **Telecom Procurement & Vendor Management:** Procure telecom resources and services, manage vendor contracts, and ensure cost efficiency and compliance in vendor relationships. - **Data Center Operations:** Oversee procurement and planning for data...

About the Role: Grade Level (for internal use): 10 Job Title: Senior ServiceNow HRSD & Conversational AI Developer Level: Grade 10 Role Type: Individual Contributor Reporting To: ServiceNow Platform Lead Location: Hyderabad Responsibilities and Impact: Design, configure, and customize ServiceNow applications using Business Rules, Script Includes, Client Scripts, UI Policies, and Catalog UI Scripts. Utilize Flow Designer and Workflow Editor for automation and process orchestration. Develop Scoped Applications and reusable components that follow ServiceNow best practices. Maintain system performance, query optimization, and efficient script execution. Build role-based access (ACLs) for HR data...

Role Overview: At EY, you will have the opportunity to build a career tailored to your uniqueness, supported by a global network, inclusive culture, and cutting-edge technology. Your unique voice and perspective will contribute to making EY even better. Join EY to craft an exceptional experience for yourself and contribute to building a better working world for all. Key Responsibilities: - Provide day-to-day Application Management support for SAP Applications across IT Service Management, including service requests, incident management, enhancement requests, change management, and problem management as a Level 2 or 3 Application Management Specialist. - Collaborate with internal and external...

As a Senior Technical Lead with over 10 years of experience in IT infrastructure, you will be responsible for the following key responsibilities: - Demonstrating expertise in IT infrastructure, specifically at a senior level. - Utilizing your advanced knowledge of Microstrategy at a senior level. - Applying your mid-level proficiency in MS Power BI. - Leveraging your mid-level skills in SAP Business Objects. - Implementing ITIL & AGILE methodologies at a mid-level. Your role will require a solid foundation in service management at both application and platform levels. You will be expected to drive technical excellence, innovation, and quality while effectively communicating and managing rela...

You will have the chance to build a career as unique as you are at EY, with the global scale, support, inclusive culture, and technology to become the best version of yourself. Your unique voice and perspective will be valued to help EY become even better. Join EY to build an exceptional experience for yourself and contribute towards creating a better working world for all. **Role Overview:** As a Basware Senior TechOps (Application Management) Consultant at EY, you will be responsible for providing support across various regions for global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize designs to meet business requir...

As an Azure Data Factory Support Analyst at NTT DATA, you will play a crucial role in supporting, maintaining, and developing tasks on the ADF and DWH estate for a major client in the public sector. Your responsibilities will include leading the service transition, establishing a fully functional service, and building strong relationships with key stakeholders. You will report to the Service Delivery Manager and be part of the Applications Management practice. Key Responsibilities: - Develop and maintain ADF and DWH solutions/applications - Perform hands-on installation, development, configuration, and troubleshooting - Build/maintain efficient, reusable, and reliable applications - Identify...

Role: ServiceNow CSM Developer Desired Experience Range: 5-10 Years Location: PAN INDIA Job Description Must Have Technical/Functional Skills • Experience supporting Customer Service organizations (5+ years) • Develops UI forms, fields, notifications, and workflows • Maintains JavaScript server/client code • Builds reports, gauges, and home pages • Maintains service level agreement (SLA) data and monitors SLA workflows • Creates new service catalog requests and items with variables • Creates, monitors, modifies, and publishes workflows with approvals • Searches, populates, and customizes the CSM knowledge base(s) • Creates access control rules • Knowledge of ServiceNow applications and inter...

SERVICE DELIVERY MANAGER Job Description • 8+ years of experience in IT service delivery, with at least 3 years in an SDM role. • Strong knowledge of ITIL framework and service management best practices. • Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. • Excellent stakeholder management, communication, and leadership skills. • Experience working in an IT-managed services or outsourcing environment. • Ability to handle high-pressure situations and manage escalations effectively. • Strong analytical and problem-solving skills with a focus on continuous improvement. • Travel may be required based on business needs. • Flexib...

Role Overview: You will be responsible for driving and managing maintenance and support activities efficiently in an IT department within a retail environment. Your role will involve ensuring the timely resolution of incidents and service requests related to SAP systems, maintaining effective communication with users, and collaborating with various teams to address security and audit-related activities. Key Responsibilities: - Drive and manage maintenance and support activities efficiently, ensuring high productivity and effective resource utilization. - Allocate categorization and prioritization codes to incident/service request details related to SAP. - Resolve incidents/service requests a...

As a Staff Engineer, IT Infrastructure & Network at Micron, your primary responsibility is to ensure the operational health of Microns data communications systems, with a focus on security, availability, performance, interoperability, and reliability. You will be involved in supporting the acquisition, installation, maintenance, and administration of Microns data and voice communication systems, including LAN/WAN, wireless, and telecommunications hardware/software. Collaboration with business units to deliver solutions that meet or exceed requirements while adhering to published standards and compliance guidelines is a crucial part of your role. **Core Responsibilities:** - **Network Mainten...

Join our Enterprise Service Management team at Macquarie and contribute to increasing the availability of products and services while reducing technology disruption risk. The integrity and resilience of services are critical to ensuring they are always on for the businesses. In this role, you will maintain high service quality, adhere to technology standards, implement modern practices like Site Reliability Engineering (SRE), and enhance customer value and service resilience through robust technology processes. You will collaborate globally with various stakeholders, support service delivery, and ensure focus on resilience, agility, innovation while balancing service reliability with new tec...

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to...

You will be responsible for assisting clients in using Xerox's Content to Capture solutions. This helpdesk role will involve troubleshooting issues, analysing tickets, and routing them to the correct department within Xerox. Your primary focus will be on providing timely and professional support to clients, working both independently and with a team. Exceptional verbal and written communication skills in American English are a must for this role. Additionally, you will be required to work 24/7 shifts. **Key Responsibilities:** - Provide timely updates to customers on open cases, ensuring no case remains unresolved for more than 2 days - Understand and navigate all product modules, including ...

As a Problem Manager at Deutsche Bank's Central Problem Management team in APAC, your role is crucial in ensuring the stability of the Production Environment within the Bank. Your primary goal will be to minimize the adverse impact of incidents and problems caused by errors in the IT infrastructure by identifying and eliminating the root causes. You will play a key role in documenting and effectively communicating known errors and workarounds. Collaborating with various technology groups, you will drive root cause analysis and remediation efforts to prevent reoccurrence of issues. **Key Responsibilities:** - Manage the full lifecycle of the problem management process, leading root cause anal...

Role Overview: As an Infrastructure Manager, you will be responsible for designing, implementing, and maintaining IT infrastructure systems to ensure high availability, scalability, and reliability. You will lead a team of IT professionals, collaborate with other departments, and manage security measures to protect systems and data against cyber threats. Your role will also involve project management, strategic planning, operational support, and adherence to compliance standards. Key Responsibilities: - Design, implement, and maintain IT infrastructure systems including servers, storage, networks, and cloud services. - Monitor system performance, address potential issues proactively, and min...

Role Overview: As an IT Application Owner (ITAO) at Deutsche Bank in Pune, India, you will be part of a team collaborating closely with the existing team in Germany. Your role will involve working with business and operational units, development teams, and vendors to ensure structural stability of applications, compliance with technical/risk/policy processes, and managing the technical roadmap in line with Deutsche Bank's digitalization journey. You will play a key role in ensuring continuous delivery, process improvement, and internalization of technical expertise. Key Responsibilities: - Manage and maintain applications to ensure compliance with IT policies and procedures, including IT Man...

Role Overview: You will be responsible for providing customers with guidance and support throughout the full life cycle of implementation to ensure successful and effective use of Oracle's products and related implementation services. Your main focus will be to maximize customer satisfaction, referenceability, and revenue streams. As a trusted advisor, you will align with stakeholders, build long-term relationships, understand customer industries, and translate their needs into Oracle solutions. Additionally, you will work collaboratively with Sales and Customer Service Managers to identify appropriate solutions and coordinate the delivery of Support Services. Your role will involve leading ...

Key Responsibilities: * Provide L3 support for Cobol, Mainframe and Java/C++ platform applications, resolving complex technical issues and managing escalations from L2 support teams. * Monitor application performance and stability, proactively identifying and addressing potential issues. * Perform root cause analysis for recurring problems and implement long-term solutions. * Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. * Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. * Develop and maintain support documentation, including knowledge base ...

ROLE : Service Desk Lead Exp : 8 to 10 Location : Gurgaon JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles. Collaborate with other IT teams for issue resolution. Generate and analyze service desk performance reports. Drive process improvements and automation initiatives. Strong leadership and team management skills. Expertise in ITSM tools (ServiceNow). In-depth knowledge of ITIL framework. Excellent communication and problem-solving skills. Abi...

As a Service Transition Manager at Barclays, you will play a crucial role in the evolution of the digital landscape, driving innovation and excellence. You will utilize cutting-edge technology to enhance our digital offerings, ensuring top-notch customer experiences. Working alongside a team of engineers, business analysts, and stakeholders, you will deliver technology solutions by leveraging strong analytical and problem-solving skills to meet business requirements effectively. **Key Responsibilities:** - Provide technical support for the service management function to resolve complex issues for specific clients or groups of clients. - Develop the support model and service offering to enhan...

We are looking for an SAP Ariba Consultant with 3–5 years of experience in providing L1 functional support for Ariba Downstream modules. The role involves handling user queries, resolving functional issues, and ensuring smooth day-to-day operations for Procure-to-Pay processes. Key Responsibilities: Provide L1 functional support for Ariba Downstream modules such as: Ariba Buying & Invoicing Ariba Guided Buying Ariba Catalog Management Ariba Supplier Management (Downstream interactions) Handle and resolve user tickets, incidents, and service requests within SLA. Perform initial functional analysis and troubleshooting for procurement and invoicing issues. Support end users in navigation, catal...

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