Company Description Cloudoniq Technologies Pvt Ltd is a software development and services company specializing in digital transformation through innovative technologies. We offer solutions in FinOps, API management, mobile apps, robotic process automation (RPA), cloud computing, cyber security, and data analytics. Our comprehensive services help businesses scale, optimize, and secure operations in industries globally. Cloudoniq Technologies is committed to delivering seamless and secure digital innovations. Role Description This is a full-time on-site role for a Head of Information Technology located in the Mumbai Metropolitan Region. The Head of Information Technology will oversee the IT department, manage IT operations, develop IT strategies, and ensure the secure and effective operation of all technology systems. The role involves planning and implementing infrastructure, monitoring performance, and ensuring compliance with industry standards. This individual will collaborate with various departments to align technology goals with business objectives, manage budgets, and lead a team of IT professionals. Qualifications Expertise in Information Technology, IT Management, and IT Operations Experience in developing and implementing IT Strategies Knowledge of Infrastructure planning and implementation Strong leadership, project management, and team collaboration skills Excellent problem-solving and analytical abilities Bachelor's degree in Information Technology, Computer Science, or related field Relevant certifications such as PMP, ITIL, or CISSP are advantageous Proven track record in managing IT systems in a dynamic environment Show more Show less

HCLTech is Hiring || Project Manager || 21st June,2025|| Walk In Drive || 10.30 AM - 4.00 PM Location: HCL Tech, ITPL Aviator Building, 8th floor, Whitefield Main Rd, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066 Contact Person: Yanosh /Samrin Hike - Standard (as per the budget) Shift-Rotational Mandatory : Prince2 Practitioner, PMP or equivalent Please carry: 2 Updated Resume 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic device) Experience : 5+ Years Role : Project Manager Location : Bangalore, Chennai, Noida Shift : US Shift Job role summary: As project lead you are responsible for the end-to-end project management, serving as primary executive point of contact and ensuring that the customer is satisfied with the quality and timely delivery of the project. You define and manage deliverables to plan goals for financial performance and you are able to manage complex changes. The project lead engages and presents in the final stage before contract signature where needed. While leading the project you are able to coach and mentor individual project managers and larger groups to drive success. Role & responsibilities: Providing executive governance of complex Transition and/or Transformation programs from development to implementation to include oversight of multiple (global) work groups. Matrix manages all project resources to ensure successful project completion across Serves as a primary executive point of contact to customers. Ensure all processes are documented, communicated and ensure they work efficientely for the project. Oversee all Transition and Transformation planning, execution, reporting and related escalation management. Define and manage deliverables to plan client's goals for financial performance. Develop and manage deliverables to plan vs actual. When applicable, leads and/or participates in organizational initiatives. Communicates and translates functional/operational goals into team goals. Recommend solutions and manage complex changes. Departmental initiative development and leader. Ability to coach and mentor individual project managers and larger groups. Engage and present in final stage before contract signature. Project Financial Management Skills, knowledge and abilities: Communication: Strong and proactive communication skills, both verbal and written. Customer: Primary customer interface, direct interaction with the customer. Engaging presence with the customer. Organization: Strong in time management and setting priorities. Analytical: Data validation for projects and project requests, project reporting. Interpersonal: Ability to coach/mentor project managers and larger groups, result oriented, learning on the fly. Tools: MS Office knowledge (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, Webex. Systems: Project management systems for project management and time management, internal client systems. Professional certifications: Preferred : ITIL V4 Foundations or equivalent. Mandatory : Prince2 Practitioner, PMP or equivalent

Job Title: Deskside Support Engineer (L2) Location: Gurgaon Job Type: Full-Time Job Summary: - We are looking for an experienced IT Support Engineer to be deployed at a client site to provide end-user IT support with a focus on VIP user assistance, proactive device readiness, and basic server knowledge. The ideal candidate should be customer-focused, technically proficient, and capable of working independently in a dynamic enterprise environment. Key Responsibilities: 1. Technical Support: o Provide onsite IT support for end-users, with special attention to VIPs and senior executives. o Offer Level 1/2 technical support for desktops, laptops, mobile devices, and peripherals. 2. System Management: o Proactively prepare and maintain IT equipment on the floor, ensuring devices are updated and ready for deployment o Assist with basic server-related tasks, such as user account creation, password resets, and basic troubleshooting (Active Directory, File Servers, etc.) 3. Incident and Problem Management: o Handle hardware installations, upgrades, and imaging of devices using standard tools and processes. 4. Asset Management: o Manage IT asset inventory and update records as needed. o Liaise with remote support teams and escalate issues as necessary. 6. Security and Compliance: o Ensure adherence to organizational security policies and practices. o Identify and report potential security risks.Qualifications and Skills: o CompTIA A+, Microsoft MCP, or equivalent certification. o 2–4 years of experience in an onsite IT support role. o Experience in a managed service or client-facing IT environment. o Knowledge of ITIL processes. o Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking. o Familiarity with Active Directory, file and print services, and remote desktop support. o Excellent troubleshooting and communication skills. o Experience supporting executive/VIP users. o Ability to work proactively with minimal supervision. o Strong organizational and time-management skills. • Technical Skills: o CompTIA A+, Microsoft MCP, or equivalent certification. o Experience in a managed service or client-facing IT environment. o Knowledge of ITIL processes. • Work Environment: o This position is based full-time at the client’s premises. o Occasional extended hours may be required for special projects or VIP support. • Soft Skills: o Excellent verbal and written communication skills. o Strong organizational and multitasking abilities. o Customer-oriented mindset and problem-solving skills. Show more Show less

Designation: - IT Asset Manager Work Location: Gurugram Experience: 2-5 years Job Summary: We are seeking a proactive and detail-oriented IT Asset Manager with at least 2 years of experience in managing and optimizing IT assets across the organization. The ideal candidate will be responsible for tracking, analysing, and managing the lifecycle of hardware, software, and other IT equipment to ensure compliance, cost-effectiveness, and operational efficiency. Key Responsibilities: • Maintain and manage the complete lifecycle of IT assets including procurement, deployment, utilization, maintenance, and disposal. • Maintain accurate inventory of all IT assets (hardware and software) using IT Asset Management tools. • Coordinate with procurement, finance, and IT teams to ensure accurate asset acquisition and allocation. • Monitor software license usage and ensure compliance with licensing agreements. • Oversee the implementation, replenishment, and maintenance of the IT Vending Machine for seamless hardware distribution (e.g., keyboards, mice, headsets, etc.). • Ensure the IT Vending Machine is regularly stocked and functioning properly; coordinate with suppliers for inventory restocking. • Generate regular reports on asset status, utilization, and upcoming renewals. • Implement and improve IT asset management policies and procedures. • Handle asset audits and reconcile discrepancies. • Support in budgeting and forecasting for IT assets. • Collaborate with vendors for quotes, renewals, and service contracts. • Ensure security and integrity of IT assets throughout their lifecycle. Required Skills & Qualifications: • Bachelor’s degree in IT, Computer Science, or a related field. • Minimum 2 years of experience in IT Asset Management or a related role. • Familiarity with asset tracking tools and ITSM platforms (e.g., ServiceNow, ManageEngine). • Good understanding of software licensing, hardware inventory, and lifecycle management. • Strong Excel and data analysis skills. • Excellent organizational and documentation skills. • Good communication and coordination abilities. Preferred Qualifications: • ITIL certification is a plus. • Experience with IT procurement and vendor management. • Familiarity with compliance and audit processes. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity Java, Spring, GW portal developer with 3 to 5 years of experience Your Key Responsibilities Need to support Guidewire Portal developer for supporting applications including technology stack (PE, CE – Producer Engage, Customer Engage), Java, Spring boot, Hibernate, Angular/ ReactJS and AWS Must be flexible to work in shifts (Rotational Shift – India Shift/UK shift) and On Call Support on a roster-ed rotational basis. Design, build, and support the Business Objects environment and services Experience using BO Client tools such as IDT, UDT & Web Intelligence Be responsible for Business Objects reports and universe architecture and design Able to troubleshoot Business Objects report performance issues and raise SAP cases where needed Advanced knowledge of AIX Can troubleshoot basic configuration/script & integrations issues Can work independently and collaboratively with customers and delivery teams on implementations and remote services. Exhibits punctual and attentive attendance at all project meetings including: requirements review and validation sessions, SCRUM ceremonies. Strong communication, presentation, and writing skills to engage with stakeholders, gather requirement, provide demos and obtain sign off. Good understanding of ITIL v3/v4 processes. Must be able to understand the existing customizations of SP and replicate the same on ESC or provide acceptable alternative. Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment. Manages the middleware applications which has various interfaces including Guidewire system. Design, modifies and implements changes to the existing applications built in Java, Spring boot & Hibernate. Skills And Attributes For Success Deep understanding of Java, Angular & hibernate, implementation, architecture and components. Must have experience in Java, Angular, Hibernate, Spring boot and AWS Well versed in development streams - Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Should have worked on incident management and problem management. To qualify for the role, you must have Java, Spring Boot, Hibernate, ReactJS/ Angular, GW Portal Proficiency with Development Tools Core Java, J2EE, XML, Web Services (SOAP/REST), ANT SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Tomcat and or Web sphere/WebLogic. Certification: ITIL certification (Good to have), GW certification, AWS What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Join our Team About this opportunity: To provide L1 support on Incidents resolutions and technical operations on wide area network technologies & Products such as Routers, Switches, Firewalls, proxies, load balancers, VPNs, Cloud, Windows & Linux servers, etc. What you will do: Utilize strong technical skills on L2 and L3 networking protocols to support network operations. Apply understanding of cloud platforms such as GCP, AWS, Azure, and IBM to enhance network performance and reliability. Implement ITIL incident, problem, and change management practices, adhering to defined service level agreements. Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts. Investigate and resolve network faults, handling incidents (P1 through P4) within specified SLAs. Collaborate closely with external suppliers (e.g., BT, Verizon) to address ongoing issues effectively. Report network status to key stakeholders, ensuring transparency and timely communication. Exhibit self-starter qualities, capable of working with minimal supervision. Display self-motivation and the ability to multitask efficiently. Maintain a positive and cooperative attitude, even in stressful situations. The skills you bring: Networking Basics: OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching. Monitoring Tools: Experience with tools like BMC Helix, Nagios. Incident Handling: Familiarity with ticketing systems like SMP, Remedy, or Jira. Basic Troubleshooting: Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues. Linux/Windows Basics: Understanding log analysis and CLI commands. Cloud & Virtualization (Optional): Exposure to AWS, Azure, or GCP can be beneficial. Qualification: CCNA (Cisco Certified Network Associate) – Fundamental networking knowledge. General networking concepts. ITIL Foundation – Understanding IT service management processes. Work Experience: Minimum 2+ year experience, Network Monitoring or Technical Support roles. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 765534 Show more Show less

Role Description As an Application Owner you will closely work together with business and operation units as well as development team to gain structural stability of the applications, compliance for technical/risk/policy related processes while managing the technical roadmap of the applications in the context of Deutsche Banks digitalization journey Your key responsibilities You ensure/follow-up structural availability, stability and performance of the application on Production and Test environments. You ensure the applications compliance with Deutsche Bank IT policies (i.e. security monitoring, roadmap compliance, access management-SoD, etc), including availability of all necessary application/service knowledge and documentation You support the Product Owner, Analyst and Scrum Master in terms of application and compliance related topics You facilitate Disaster Recovery activities by reviewing DR plans and coordinating the execution of DR exercise for the application You are responsible for Access and other Infrastructure related topics Your skills and experience Minimum 3 years experience in a in a similar role. ITIL knowledge would be a plus. Basic technical capabilities and infrastructure knowledge (e.g.: Restful Services, Java, and Cloud Technology, Oracle database, Linux) Experience with Incident Management, IT Service Management, DevOps process workflow, Change Management Experience with Compliance process (i.e. security monitoring, roadmap compliance, access management-SoD, etc), Experience with tooling across the Software development Lifecycle/DevOps: Jira, HP ALM, Confluence, Artifactory, Teamcity, Git/BitBucket etc.) Strong ability to manage unexpected events ; control and deal with them quickly and efficiently. When confronted with a problem, you will need to collect information, analyze situation, point out solutions and apply them to solve perfectly in reasonable time. Pro-active team player with very good communication and excellent English language skills for interacting with stakeholders Experience with working together with Agile/SCRUM teams and their methods and tooling.

We are seeking a highly skilled IT & Network Manager with 8–12 years of experience to join IIT Madras Research Park and lead the design, implementation and maintenance & support our expanding network infrastructure. The ideal candidate will ensure the integrity of a high-availability network infrastructure to optimize performance for users and systems. About IITM Research Park Innovation thrives when faculty, students and industry professionals interact in a formal or informal environment. The IIT Madras Research Park, promoted by IIT Madras, is India’s first University based Research Park epitomising what can be achieved by this confluence - bringing unlike minds together. The Research Park provides over 1.2 million square feet of collaborative workspace for R&D companies and deep-tech start-ups to nurture, promote and sustain innovation and entrepreneurship through Industry - Academia interaction. The innovation ecosystem enables quick and easy formal and informal exchange of ideas leading to collaboration and commercialization of R&D, delivering strategic value by reducing the cycle time for innovation. IIT Madras Research Park is a bustling campus with about 5,000 professionals across 250 plus Corporate R&D Units, Multinational Research Centres, Public Sector, Government Research bodies, IIT Madras Centres of Excellence, Laboratories and Start-ups. Key Responsibilities: Design and deploy functional networks (LAN, WLAN, WAN). Configure and install software, servers, routers, and other network devices. Monitor network performance and ensure system availability and reliability. Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations. Troubleshoot network issues and outages, scheduling upgrades, and collaborating with network architects on network optimization. Report network status to key stakeholders and management. Support firewall administration, VPN, proxy services, and other security-related configurations. Assist with disaster recovery and backup procedures. Effectively handle client interactions, providing technical support and clear communication to ensure satisfaction and build strong professional relationships. Monitor and maintain the building management system and expertise in the Modbus protocol. Troubleshooting and installing the CCTV cameras and NVRs. Manage Amazon Web Services (EC2, VPC, EKS, Cloud front, Cloud watch, Routing, ELB). Manage and support OS – Windows, Linux (Ubuntu and Centos) and Mac. Required Skills and Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. 8-12 years of proven experience in network administration and network engineering, including expertise in network infrastructure design and management. Experience with routing and switching technologies (Cisco, Juniper, D-Link etc.). Proficiency with network diagnostic, monitoring, and analysis tools (Wireshark, SolarWinds, nmap etc.). Good knowledge of TCP/IP, subnetting, DNS, DHCP, NAT, VPN, VLAN, and firewall configurations. Hands-on experience with operating systems (Windows Server, Linux). Knowledge of IT security best practices. Excellent problem-solving and communication skills. Cisco CCNA certification or CCNP (preferred). Additional Key Skills: Familiarity with SD-WAN technologies. Knowledge of network automation tools and scripting (Python, Ansible, VBA etc.). Understanding of EPABX systems and QoS configuration. Experience with load balancers and high availability solutions. Knowledge of ITIL frameworks and documentation practices, Experience of IT asset management and procurement. Designing the system based on the user requirements. Expertise in installing, testing, troubleshooting, and managing fiber optic cables including termination, splicing, and patch panel management for high-speed network connectivity Show more Show less

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You work with the information security team as a competent and experienced information security and compliance leader. How You Will Contribute You will assess information security risks in line with internal policies and external best practices and determine requirements how to secure Mondelēz International information and IT assets. In addition, you will develop security standards and policies; advise technical teams when developing relevant procedures or have operational security questions; review and consulting them on compliant and effective use of common tools. You will also keep business stakeholders apprised on the overall security and compliance roadmap, provide training on information security to appropriate teams, and develop security strategies, architectures and roadmaps across process and technologies. What You Will Bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Information security, compliance and risk management Understanding security solutions and their applicability to Mondelēz International Developing security strategies, awareness campaigns, policies/standards, and governance Communicating effectively with technical specialists, leaders and peers Commercially astute Leadership and people management skills Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You will help lead the daily operations, maintenance, and growth of our SailPoint systems. How You Will Contribute You will work with a mix of both team members and contractors. Responsibilities will include leading the team in delivering a secure solution in a timely manner, that keeps up with current security best practices. You will also be responsible for defining and deploying IAM strategy and enhancements as well as managing global deployments and changes. Job Description What you will bring Develop a technical strategic roadmap for core enterprise IAM solutions. Develop security architectures, and engineering system specifications implementing identity management and security controls in development and operational systems. Operate as the senior most subject matter expert for IAM in Mondelez. Develop solutions and recommendations for issues caused by process challenges, emerging threats and technology changes. Provide professional knowledge and experience of information systems security identity policies and large enterprise scale practices. Manage internal stakeholders and partners to reach a right technical design by means of analysis of requirements, existing solutions, and security best practice. Present security concepts, technologies and improvement plans to broad audience groups including Executive Leadership Help team members to determine security requirements for business processes and technology systems based upon generally accepted risk analysis methods, functional and performance requirements, information security architecture principles, and market-leading solutions. Support the team in the creation, tracking, and completion of any compliance findings related to identity and access management. Lead the team on integration activities stemming from mergers/ acquisitions/ divestitures, ensuring a seamless IAM process during and after the transition. Make risk-based decisions/recommendations when deviations from standards are required, including recommendations on compensating controls. Manage production issues and incidents and participate in problem and change management forums. Drive accountability and SLA/OLA adherence with the vendors contracted to provide support. More About This Role What you need to know about this position: Skills And Qualifications Extensive experience (8+ years) working IAM technologies including strong experience with SailPoint, and its constituent components. Excellent technical thought leadership, hands on experience and management skills on SailPoint IIQ, IDN/ISC and role-based access controls (RBAC) Prefer knowledge, and hands on experience in one or more of the following - Active Directory, Azure AD/Microsoft Entra ID, Ping Directory, Ping SSO/MFA, CyberArk, and Venafi Experience of waterfall, Agile and DevSecOps methodologies and ITIL practices Excellent communication skills (both written and verbal) with strong presentation and facilitation skills. Strong interpersonal skills, customer centric attitude. Can communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach. Proven team player and team builder used to manage multiple stakeholders in demanding time-critical situations. Strong organizational and analytical skills Risk Management Skills with strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals. Proven ability to work creatively and analytically in a problem-solving environment. Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives. Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities. Bonus Points CISSP SailPoint Certifications CyberArk Certifications Ping Certifications ITIL 4 Foundations Certification Previous management experience Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo , belVita and LU biscuits; Cadbury Dairy Milk , Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Information Security Technology & Digital Show more Show less

About Us Aelum Consulting is emerging Enterprise Service Management service provider with over 5+ years of experience in providing end to end solutions around ITSM Process, ServiceNow Implementation, Consulting, development and support. We have over 11000+ hours of experience in designing empirical processes for our valuable customers that reduced their Operating Costs (Reduced ~750K for our prestigious customers in 3 years). Job Description Job Type: Full Time Job Location: Noida/Hyderabad/Jaipur Job Role : ServiceNow Pre - Sales Consultant Role. Gathering customer requirements Creating presentations and conducting product demos Building proofs of concepts Responding to RFPs Documenting Proposals and Statements of Work Estimating ITSM, CSM, ITOM and SPM related packages of work Facilitating discovery workshops to understand customers business challenges Conveying requirements to technical teams. Create Epics and Features, assessing complexity and steering delivery team in the right direction Aligning development with requirements both internally and with 3rd parties including offshore suppliers. Demonstrations to deliver technical and commercial arguments for proposed solutions. End to end ServiceNow Sales and workshops. Identify and advice on key client changes for internal processes and current technology. Management of existing technical teams, including performance reviews Contributing to the development and growth of the ServiceNow practice. What Experience You'll Bring Understanding each client's unique needs across various industries requires deep research, continuous engagement, and designing tailored solutions. Managing expectations, preventing scope creep, delivering compelling presentations, and navigating the competitive landscape are major challenges. Staying updated with continuous advancements in the ServiceNow platform is essential for ongoing professional development. Key Competencies ServiceNow: Certified System Administrator ServiceNow Micro-certification in various areas Pre-Sales Accreditation in CSM, SPM, ITSM, ITOM, GRC Requirements For The Role Deep understanding of ServiceNow platform and modules Excellent communication and sales skills Strong problem-solving abilities Relevant experience in pre-sales or solution consulting Familiarity with ITIL processes Bachelor's degree in a relevant field4 has context menu check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> Show more Show less

SERVICE DESK 2-4 Years BLR Brigade Bhuwalka, Bangalore Service Desk Support associate 2 Required Technical Skill Set** Technical Support 3 No of Requirements** Multiple positions 4 Desired Experience Range** Minimum of 1 to 4 year exp in international call taking profile 5 Location of Requirement Bangalore and Hydrabad Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally should not be more than 3-5) - Infrastructure technical support experience - Willingness to work in night shifts and weekends - Good functional knowledge of desktop/hardware/messaging/networks - Excellent communication skills Good-to-Have CompTIA A+, N+, ITIL Foundation certification SN Responsibility of / Expectations from the Role 1 Voice and chat support 2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support 3 Excellent Customer handling/soft skills 4 Logging incidents and service requests and manage their lifecycle 5 Willingness to learn Details For Candidate Briefing** (It should NOT contain any confidential information or references) About Client: (Please highlight domain, any ranking indicating size of /recognition for the client. It helps sell the role to prospective candidates) This project involves providing L1.5 voice and chat support as a part of Service Desk to one of the Big Four. This role requires excellent communication skills to be able to coordinate with customers and other technical teams USP of the Role and Project: (Why a candidate would be keen to apply for this role in this project – “what there for me?”. Please highlight the USP of the role in terms of nature of the project, technology involved, growth prospect, onsite opportunity, opportunity for learning and certifications etc. It helps sell the role to prospective candidates) · You will be interacting with international customers to fix technical issues and provide quality support. · Excellent growth opportunities hierarchically and functionally across towers · High learning curve Show more Show less

Summary Position Summary ServiceNow Configurator/Developer (Analyst) – Deloitte Support Services India Private Limited Solutions Delivery-Canada is an integral part of the Information Technology Services group. The principle focus of this organization is the development and maintenance of technology solutions that e-enable the delivery of Function and Marketplace Services and Management Information Systems. Solutions Delivery Canada develops and maintains solutions built on varied technologies like SalesForce, Microsoft technologies, SAP, Hadoop, ETL, BI , ServiceNow, PowerAutomate, OpenText. Solutions Delivery Canada has various groups which provide the best of the breed solutions to the clients by following a streamlined system development methodology. Solutions Delivery Canada comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance. Work you’ll do Create, configure, and customize ServiceNow applications for new and existing implementations. Create and configure functional data such as Notifications and Service Level Agreements. Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs. Set-up interfaces between ServiceNow and other platforms in line with integration opportunities identified by Solution Architects. Perform system and integration testing. Recommend Administration settings and best practices. Create documentation of the developments, unit test cases and implementation plans. Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution Responsibilities Strategic Strong technical skills regarding technical topics and remote collaboration skills are critical to this role. Demonstrates an ability to deliver on project commitments. Produces work that consistently meets quality standards. Must have hands on experience in ITSM & ITBM module of ServiceNow. Must have knowledge of UI builder and Workspace configuration in ServiceNow. Should have hands-on experience in Business Rules, Script Include, ACLs, and all server-side scripting in best practice. Knowledge of Domain separation in ServiceNow is add-on. Operational Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations. Should have a good understanding of Agile/SAFe Methodologies. Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc. Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications. Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications. Should have REST/SOAP Web Services integration experience. Good to have knowledge on following ServiceNow applications. Discovery – On-Premises & Off- Premises ServiceNow Orchestration ITOM - IT Operations Management SPM/ITBM – IT Business Management HRSD (HR Service Delivery Fundamentals) ServiceNow Event Management Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS)) Maintain pace with ServiceNow versioning. Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers. Maintain and adhere to source code, configuration management, release management and software development best practices. Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality. Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management. Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows. Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design. End-to-end ownership of Solutioning for current & new opportunities (starting from requirement analysis to proposal delivery). Working with SMEs, Leads, Managers, Resources & Project/Delivery Manager (in case of specific inputs for solution) on finalizing the solution and estimates. Work with Project/delivery managers to build POC (proof of concept), prototype and sample development. Work with project/delivery managers to devise the timeline/schedule for executing the project. Working as a bridge between the Client & Delivery team during the transition of the won opportunities. And supporting delivery team in initial stages of the Discovery Phase, including discovery agenda finalization, facilitation material preparations, dry runs and actual engagement. Timely & quality delivery of opportunities Should have good understanding and should be up to date on ServiceNow latest releases, features and issues. Should be always align to the best practices and thrive towards innovative solution. Should have niche understanding of the ITIL processes and should be able to relate with the stakeholder requirements. Experience: 1-2.6 Years Work location: Hyderabad Shift Timings: 11- 8 pm Key Technical Skills, Experience and Knowledge At least 2-4 years of ServiceNow experience, including custom development, configuration. ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services. Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow. Customize ServiceNow UI and Service Portal through use of UI pages, CMS, CSS and Service Portal widgets. Strong knowledge of integrations and migrations. Deep understanding of ITIL. Strong understanding of ServiceNow administration settings. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations Performs well in an agile environment with constant feedback and interaction with the team. Ability to accurately estimate level of effort/duration on projects and tasks. A positive attitude and perseverance required to troubleshoot/resolve complex technical issues whilst balancing multiple priorities. Demonstrated ability to troubleshoot technical issues. Strong knowledge in application development life cycle Executes design activities leveraging knowledge of all application design techniques; Ensures design is consistent with solution architecture; Ensures adherence to design standards; Performs technology proofs-of-concept to support design approaches Execute construction of solution that leverages knowledge of designated programming language(s) and ensures consistency with proposed design approach; Initiates peer reviews of system code; Establishes standards and leading practices Experience working with geographically distributed and culturally diverse work groups Strong written and verbal communication skills with the ability to present to IT and business leaders Demonstrated ability to stay current with development best practices, existing and emerging technology platforms, and industry trends Experience with formal software development methodologies, with a focus on Agile Certifications ServiceNow Certified Systems Administrator is a must. ServiceNow Implementation Specialist & CAD is a great bonus. Essential Competencies High degree of technical expertise in relevant areas Team Orientation and Team lead Motivated team player willing to learn from others Analytical, logical, thorough and methodical Problem management skills Able to work without supervision using their initiative to be creative in solution design Excellent interpersonal manner, communication skills & customer focussed Education/Other: Bachelor’s Degree Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 302821 Show more Show less

Title: Analyst- BAU Governance Location: Bangalore Pre-requisites: Between 6-8 years of experience (overall) in IT (all other experience to be discounted) Must have worked on maintenance and production support environment Should have ITIL Foundation Certification Must have implementation/appraisal experience in CMMI Services Implementation (CMMI V1.2/1.3 Level 5) Should have strong knowledge of ITSM Methodology and relevant consulting experience Must be familiar with ITSM Tools like Remedy on Demand / Service Now/Jira Must be familiar with Agile Methodology (Scrum,Kanban) Should have strong auditing & training skills Should have experience in developing technical guidelines, templates and checklists Should have handled senior management and project reviews Must have handled customer visits and represented quality function Skillsets Required Process Definition, Auditing, implementation & appraisal experience Have strong metrics program management capability (both product and process) Strong knowledge of software metrics, process performance/capability baseline and statistical techniques Certified Scrum Master, 6 sigma or any quality related certifications Exposure to Project Management tools like Microsoft Project, Jira, Red mine Exposure / involvement in process definition and implementation in support areas like General HR, IT Infra/ Tech service, General Administration, Training, Recruitment etc Desirable Exposure to delivery is additional advantage ITIL Intermediate/ITIL Expert Certification Exposure to SAP project delivery Experience in usage of multiple config management tools, share point SOFT SKILLS: Excellent people management and consulting skills Very good skills on creation of training assets in MS Powerpoint Strong with process documentation and aesthetics Very good written, verbal & non-verbal Communication Skills Very good analytical skills Should demonstrate professional assertiveness Self-driven and ability to work independently and interact with project teams Dedicated and responsible individual with a strong commitment to the assigned task Show more Show less

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Summary FLPS:The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues escalated by the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications.Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues escalated by the L1 team. Manage high-severity incidents, ensuring minimal downtime and impact on business operations, and lead the incident response, coordinating with all necessary stakeholders. Actively monitor system health, performance, and uptime using various monitoring tools. Address alerts or potential issues before they escalate into major problems. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate with development, infrastructure, and operations teams to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem discussions to understand incidents and prevent similar issues in the future. Update and maintain internal documentation, including runbooks and troubleshooting guides. Create clear, concise, and accurate documentation for both internal teams and customers. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Proficiency in using monitoring tools and interpreting data to predict and prevent potential issues. Clearly explain technical issues and solutions to non-technical stakeholders, including customers and management. Manage multiple tickets and issues simultaneously, particularly during high-severity incidents. Collaborate effectively with other teams, such as development, operations, and L3 support. Qualifications Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex issues. Experience working in an ITIL-based framework, adhering to agreed SLAs and OLAs. Proficiency with ticketing and incident management systems (e.g., JIRA, ServiceNow). Advanced SQL skills and experience with database management (e.g., Oracle, PostgreSQL). Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work effectively in a 24x7 support environment, including night shifts and on-call rotations. Familiarity with cloud platforms (e.g., Azure, Google Cloud). Experience with monitoring tools such as Grafana, New Relic, and AppDynamics. Show more Show less

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function Inspection Générale (IG) is a global and independent integrated Function, in charge of the Group's periodic control and a key player in the Bank's internal control framework. IG has more than 1,300 employees covering more than 70 countries across the world. On behalf of the Board of Directors, IG performs independently audit assignments on all activities and locations of the Group to assess their governance, their risk management, and their control framework. We support the Group's strategy and its transformation plan. Job Title IT Auditor Date 2024 Department Inspection Générale Location: Mumbai/Chennai Business Line / Function Inspection Générale (IG) - Administrative and Business Support Reports To (Direct) IG Hub APAC Territory Coverage Manager, India Grade (if applicable) NA (Functional) Number Of Direct Reports NA Directorship / Registration NA Position Purpose A primary focus for this position will be to lead audit execution covering end-to-end processes of auditable entities within the IT and Cybersecurity Inspection Generale APAC team. Responsibilities This individual will work closely with audit assignment team members to complete each phase of the audit. This will entail: assessing the sufficiency and suitability of controls to mitigate risks; and testing the operating effectiveness and sustainability of controls; and documenting walk-throughs of in-scope processes; and documenting the investigations conducted and their results; and drafting findings and associated recommendations to address identified gaps in the control environment; and documenting the final report. This individual will have regular interactions with team members, process / control owners, and management of business units. Based on experience, this role will entail contributing to IT audits. Duties Demonstrates a strong ability to audit procedures and controls accurately, timely, and with minimal supervision. Executes audit work in accordance with BNPP Inspection Generale policies and procedures. Testing the control design and operating effectiveness of in-scope IT controls Contributes to the completion of continuous monitoring activities for assigned auditable entities and escalates matters that may impact the timing of the next audit assignments. Prepares and updates risk assessments for assigned auditable entities for supervisory review. Validates the sufficiency and suitability of business corrective actions to address audit recommendations. May be asked to direct the work of more junior staff members on the audit assignments. Performs other duties as assigned. Technical & Behavioral Competencies Deep knowledge of IT audit Requires deep knowledge of banking functions typically obtained through advanced education combined with experience. Exhibits effective written and verbal communication skills with all levels of management (in English) Not less than 10 years of experience in IT external auditing / internal auditing / in the financial services industry. Curiosity, rigor, and precision. Outstanding analytical skills High level of initiative, commitment, and drive Ability to work effectively under pressure and within short deadlines Promotes a constructive, cooperative, and participative teamwork environment Specific Qualifications (if Required) Possess a Bachelor’s / Master’s Degree in Information Technology/ Management Information System / Computer Science and related discipline; Professional Qualification/Certification: in IT Audit - CISA (Certified Information System Audit) – required other IT certification: Cybersecurity (e.g CISSP, CISM, CCSP/CCSK, CEH…), IT Service Management (ITIL foundation). Skills Referential Behavioural Skills: Communication skills - oral & written Ability to collaborate / Teamwork Attention to detail / rigor Active listening Adaptability Transversal Skills Analytical Ability Ability to manage a project Ability to manage / facilitate a meeting, seminar, committee, training… Ability to understand, explain and support change Ability to anticipate business / strategic evolution Education Level Master Degree or equivalent Experience Level At least 10 years Other/Specific Qualifications (if Required) NA Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Job Title: Senior IT Infrastructure Operations Analyst Audit Job Summary: We are looking for a highly organized and experienced Senior IT Infrastructure Operations Analyst to support and drive infrastructure audit readiness, SOP and compliance tracking, project coordination, inventory and asset management, IT service management, and program operations. The ideal candidate will have strong expertise in operational governance, be proficient in Excel and reporting tools, and possess excellent coordination and documentation skills. Key Responsibilities: Support and coordinate infrastructure-related internal and external audits. Maintain and track audit evidence, observations, and remediation plans. Review, update, and ensure adherence to IT infrastructure SOPs and policies. Monitor compliance against IT standards, frameworks, and regulatory requirements. Track and report on IT infrastructure projects, tasks, dependencies, and milestones. Maintain IT asset inventory, including procurement tracking, lifecycle management, and license compliance. Monitor and report on ITSM metrics such as incident trends, SLA adherence, change requests, and service performance. Develop and maintain operational dashboards, trackers, and weekly/monthly status reports. Collaborate with cross-functional teams to collect updates and drive timely closure of operational and project items. Assist in planning and executing program reviews, audits, and risk assessments. Prepare high-quality PowerPoint presentations and reports for management reviews. Identify areas for operational improvement and standardization across infrastructure functions. Requirements: Bachelor’s degree in information technology, Computer Science, or a related field. 5–7 years of experience in IT infrastructure operations, audit/compliance support, or IT project coordination. Advanced skills in Microsoft Excel (pivot tables, VLOOKUP, dashboards) and PowerPoint. Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy) and project tracking tools (e.g., Jira, MS Project). Strong documentation, organizational, and cross-functional coordination skills. Good understanding of IT infrastructure components (networking, servers, cloud, data centers, etc.). Preferred Qualifications: Certification in ITIL Foundation, ISO 27001, or PMP is an advantage. Experience working in regulated environments (e.g., BFSI, telecom). Familiarity with compliance frameworks such as ISO, SOC 2, NIST, or GDPR. Show more Show less

To lead the India-based team responsible for driving foundational data capabilities, supporting enterprise data governance, and ensuring high-quality data assets across Orange Business. This role is critical in operationalizing our data strategy and supporting data enablement across our business domains. Data Management Operations: Ensure operational execution of core data quality management activities including metadata management, data lineage, data observability, data quality monitoring and data cataloging. Team Leadership: Lead and develop a team of data quality experts in charge of the data quality remediation, monitoring and performance. Provide mentorship, guidance, and performance management and ensure new recruitments and a low turnover. Collaboration and Support: Partner closely with data owners, data stewards, and business units to support the implementation of data governance policies, data quality rules, and standards. Tools & Technologies: Administer and optimize enterprise data management tools (e.g., Collibra, Informatica, AccelData or equivalent). Ensure proper onboarding, user training, and operational support. Governance Alignment: Ensure alignment with the Orange Business Data Governance framework, providing execution support to Data Councils, Domain Owners, and Data Protection teams. Reporting & Metrics: Develop KPIs and dashboards to measure progress on data management maturity, quality improvement, and usage of data assets. Innovation & Best Practices: Promote continuous improvement, automation, and adoption of best practices in data management processes and tooling. People development: Accompany team skill developments and ensure knowledge sharing in the team Knowledge and abilities: Ability to understand the complexities of the Orange Business Data management landscape Strong understanding of data governance principles and regulatory frameworks (GDPR, etc.). Agile way of working with a can-do approach Expertise in metadata management, data cataloging, data quality, and master data processes would be a plus. Hands-on experience with enterprise data governance or data management platforms (Collibra, Informatica, Talend, Atlan, etc.). Excellent communication and stakeholder management skills. Education, qualifications, and certifications Bachelor's or Master’s degree in Computer Science, Information Systems, Data Management, or related field Other professional certification such as SCRUM, ITIL, PMP, SAFe will be an advantage. Experience A minimum of 8 years experience in data management, with at least 3 years in a team leadership or managerial roles. Experience working in a global matrix environment is a strong plus Knowledge of the telecom or B2B services sector is desirable Show more Show less

Makse Group is where innovation meets impact. We’re not just consultants; we’re problem-solvers and trailblazers, empowering clients with Workday solutions that transform their businesses. Our culture thrives on curiosity, collaboration, and continuous learning. We take on challenges together, support each other’s growth, and celebrate every milestone. Looking to advance your career, work with cutting-edge solutions, and join a team that values your potential? Welcome to Makse Group. The Senior IT & Information Security Analyst will be responsible for supporting and enhancing the stability, security, and compliance of our technology infrastructure. This role involves a combination of hands-on technical execution and proactive risk mitigation. The ideal candidate will have strong expertise in IT operations and cybersecurity, with the ability to support cross-functional teams, manage security tools and protocols, and contribute to strategic improvements aligned with industry best practices and regulatory standards. Key Responsibilities Support and monitor daily IT infrastructure operations, ensuring system availability, performance, and security. Lead advanced troubleshooting for IT issues, and provide Tier 2/3 support for end users across the organization. Administer and improve endpoint protection, firewalls, identity management, and other security tools. Manage device provisioning and configuration for new hires and existing employees, ensuring compliance with company standards. Assist in evaluating and implementing IT policies, security controls, and risk mitigation measures. Contribute to cybersecurity incident detection and response, including root cause analysis and documentation. Coordinate with vendors and internal stakeholders to maintain system integrity and uptime. Support ongoing compliance with regulatory frameworks such as ISO 27001, SOC 2, NIST, and GDPR. Maintain asset inventory, assist with IT procurement, and ensure proper lifecycle management of hardware and software. Collaborate with cross-functional teams on IT-related projects, audits, and control implementations. Develop and maintain end-user documentation, security awareness materials, and technical SOPs. Stay informed on emerging cybersecurity threats and recommend updates to security posture as needed. Requirements Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field. 3+ years of experience in IT infrastructure, helpdesk, or cybersecurity roles. Strong understanding of cybersecurity frameworks, principles, and tools. Experience with Microsoft Managed Device infrastructure and modern endpoint management platforms. Familiarity with cloud technologies (e.g., Azure, AWS, or Google Cloud). Hands-on experience with firewalls, antivirus, identity management, and vulnerability management tools. Working knowledge of regulatory standards such as ISO 27001, NIST, SOC 2, or HIPAA. Excellent problem-solving, communication, and documentation skills. Ability to explain complex technical issues to non-technical users and leadership. Preferred certifications: CompTIA Security+, Network+, Azure Fundamentals, ITIL, or equivalent. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Role Description Role Proficiency: Acts under very minimal guidance to develop error free code; testing and documenting applications Outcomes Understand the applications features and component design and develop the same in accordance with user stories/requirements. Code debug test and document; and communicate product/component/feature development stages. Develop optimized code with appropriate approach and algorithms following standards and security guidelines independently Effectively interact with customers and articulate their input Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models Mentor Developer I – Software Engineering to become more effective in their role Learn technology business domain and system domain as recommended by the project/account Set FAST goals and provide feedback to FAST goals of mentees Measures Of Outcomes Adherence to engineering processes and standards (coding standards) Adherence to schedule / timelines Adhere to SLAs where applicable # of defects post delivery # of non-compliance issues Reduction of reoccurrence of known defects Quickly turnaround production bugs Meet the Defined productivity standards for project Completion of applicable technical/domain certifications Completion of all mandatory training requirements Configure Outputs Expected: Follow configuration process Test Create and conduct unit testing Domain Relevance Develop features and components with good understanding of the business problem being addressed for the client Manage Defects Raise fix retest defects Estimate Estimate time effort and resource dependence for one's own work Mentoring Mentor junior developers in the team Set FAST goals and provide feedback to FAST goals of mentees Document Create documentation for one's own work Manage Knowledge Consume and contribute to project related documents share point libraries and client universities Status Reporting Report status of tasks assigned Comply with project related reporting standards/process Release Adhere to release management process Design Understand the design/LLD and link it to requirements/user stories Code Develop code with guidance for the above Skill Examples Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components Manage and guarantee high levels of cohesion and quality Use data models Estimate effort time required for own work Perform and evaluate tests in the customers or target environments Team player Good written and verbal communication abilities Proactively ask for and offer help Knowledge Examples Appropriate software programs / modules Technical designing Programming languages DBMS Operating Systems and software platforms Integrated development environment (IDE) Agile methods Knowledge of customer domain and sub domain where problem is solved Additional Comments Job Summary: We are seeking a skilled Java Backend Developer with expertise in Spring MVC, Spring Boot, SQL databases, and RESTful API development. The ideal candidate will have hands-on experience in backend development, building scalable applications, and writing efficient, secure code. Key Responsibilities:  Analyzing product requirements and writing application code based on feature specification maintaining coding  Standards and security protocols  Ability to extract, analyze and recommend fixes on data related issues  Ability to work on large data set quickly via code or excel to create necessary summary or view for Leadership & team for respective issue /problem management  Prioritize and execute tasks in the product lifecycle as per laid guidelines  Test and debug applications, to suggest mitigative actions and long-term fixes  Validate product functionality and security requirements  We are looking for an individual who is energetic, engaged, and willing to actively participate with the right positive attitude.  Orchestrating the end-to-end deployment process, ensuring that all aspects of go-live are considered  Investigating issue trends and devising solutions, Problem, Change Management and Release Management.  Expertise in working on Agile/Scrum team environment.  Experience with testing: Unit Testing, Test Driven Development, Integration Testing, Load Testing, Test Automation.  Responsible for automation & system provisioning, metrics, monitoring, scalability and security  Owning & resolving production issues. Required Skills & Qualifications:  3-6 years of experience in Java-based backend development.  Programming Skills: Strong Programming skills with Extensive knowledge of object-oriented architecture and modern frontend frameworks.  Technology & Script: JavaScript, Java Basics / Core Java /Advance Java, Web Services, JSP Servlets, Java script toolkits, Web/Application Servers, OO and relational modeling skills, OOPS. Framework - Spring, Hibernate  DB Skills: Experienced in SQL querying for Data review/management (db2, Oracle, SQL Server).  Scripting : Experienced in shell, python script management & proficient in Unix commands  Networking: Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH,  Experience with tools: Bit Bucket. GitHub, Jenkins, Artifactory, Jira, Chef  Agile Methodologies: Experience with Agile software development, Agile XP, ITIL and project management methodologies.  DevOps: Continuous integration and continuous deployment experience and exposure to DevOps practices  Experience with various architectures: Domain Driven Design, Microservices, Cloud Native and Event Driven Architecture.  Attitude to manage issues proactively including timely resolution and the identification of remediation opportunities  Fail fast approach to align to product engineering standards Preferred Skills:  Constant curiosity and a desire to improve yourself and your fellow engineers.  Exposure to Financial Services and Banking concepts.  Experience in Cloud architecture (AWS) would be an advantage  Experience in JBoss, Apache Tomcat would be an advantage  Experience in Angular, Node and React JS would be an advantage Skills Javascript,Sql,Backend Show more Show less

Role Overview We are seeking an experienced and proactive Change Manager to lead and oversee the change management process in a dynamic, large-scale high-tech enterprise. The Change Manager will be responsible for managing and improving the global change management process, driving the Change Advisory Board (CAB), and ensuring smooth implementation of changes with minimal impact on business operations. This role demands exceptional leadership, communication, and analytical skills, along with the ability to align stakeholders across global teams and drive continuous improvement initiatives. Key Responsibilities Change Management Process Manage the end-to-end change management process, ensuring all changes are assessed, authorized, and implemented with minimal risk. Establish and maintain change management policies and ensure adherence to best practices across the organization. Ensure changes are logged, reviewed, approved, and communicated effectively to relevant stakeholders. Act as a central point of contact for change-related issues and escalations. Change Advisory Board (CAB) Leadership Drive and lead global Change Advisory Board (CAB) meetings to review, assess, and authorize changes, ensuring all necessary input is captured. Ensure CAB participants represent all relevant teams/ IT domains and provide the required approvals. Provide regular reports and dashboards on the status and effectiveness of the CAB and associated changes. Process Improvement & Deployment Continuously evaluate and improve the change management process with the Change Management Process Owner to increase efficiency, minimize risk, and align with business needs. Collaborate with the Change Management Process Owner and key stakeholders to identify gaps in the current process and drive improvements. Lead the deployment and adoption of process improvements, tools, and automation across global teams. Promote a culture of accountability and adherence to change management protocols across the organization. Collaboration & Communication Partner with operations, project, and business teams to ensure change requirements and impacts are well understood. Provide regular training and guidance to teams on change management processes and best practices. Maintain proactive communication with leadership and stakeholders about high-impact changes, risks, and mitigation plans. Risk and Impact Assessment Evaluate and manage risks associated with changes to avoid disruptions to critical services. Co-define and monitor success metrics for changes to measure their impact and alignment with business goals. Ensure post-implementation reviews are conducted for significant changes, identifying lessons learned and opportunities for improvement. Qualifications Required: Proven experience (5+ years) in change management within a large-scale high-tech or enterprise environment. In-depth understanding of ITIL/ITSM frameworks, particularly the change management process. Strong leadership experience, including leading global Change Advisory Boards (CABs) and cross-functional teams. Exceptional analytical and problem-solving skills, with the ability to assess risks and impacts of proposed changes. Familiarity with ITSM tools (e.g., ServiceNow) and reporting dashboards. Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and drive consensus globally. Preferred ITIL v4 Certification Experience working in agile/DevOps environments and familiarity with CI/CD pipelines. Knowledge of automation tools and their integration into the change management process. Experience deploying change management processes at scale in global organizations. Key Attributes Proactive Problem-Solver: Anticipates challenges and takes initiative to mitigate risks. Collaborative Leader: Aligns global teams and builds consensus for successful change adoption. Process-Oriented: Driven to optimize workflows and enforce compliance. Resilient and Adaptable: Thrives in dynamic, fast-paced environments. What We Offer An opportunity to manage the change management process in a cutting-edge, global high-tech enterprise. A culture that values innovation, continuous improvement, and professional growth. Competitive compensation and benefits package. Access to training and certifications to enhance your skills further. If you are a motivated change management expert looking to drive process excellence and lead impactful changes across a global organization, we invite you to join our team! More information about NXP in India... Show more Show less

We are looking for an experienced and strategic Service Delivery Manager to lead and govern the delivery of technology services and solutions across multiple practices including Atlassian, AWS, DevOps, and Monday.com. The SDM will be responsible for driving consistent service excellence, ensuring delivery health, managing key accounts, and maximizing profitability while ensuring compliance and fostering high-performing teams. A suitable candidate is one who has been a part of the journey of an organization growth from 100 to 500 people strength and who has knowledge of the right processes and the right mindset to setup these processes to make this growth achievable. Further a right candidate would be is someone who can interact/deal with multiple customer interactions to set the right impression of enreap for 10-15 ongoing projects with 2-3 months duration and who is able to maintain the delivery metrics and delivery escalations. Role and Responsibilities Key Responsibilities: 1. Delivery Governance & Health Tracking • Establish and drive delivery governance models across all projects and engagements. • Define and monitor delivery KPIs: schedule adherence, quality metrics, delivery risk mitigation, and effort variance. • Lead cadence reviews (weekly/monthly/quarterly) with internal and customer stakeholders. • Proactively manage delivery escalations, risks, and issues to resolution. 2. Customer Satisfaction & Relationship Management • Own delivery-led customer success and engagement excellence across strategic accounts. • Maintain trusted relationships with senior customer stakeholders (CxO / program sponsors). • Ensure proactive communication and alignment with clients on deliverables, outcomes, and value realization. • Drive continuous service improvement and value-added initiatives for each customer engagement. 3. Revenue & Margin Assurance • Work closely with delivery leads and finance to track and assure revenue recognition, milestone validation, and profitability. • Drive effort optimization and efficient resource utilization to protect and grow margins. • Review SoWs and change requests for scope alignment and commercial viability. • Identify opportunities for account growth in collaboration with Pre-Sales and Sales. 4. Process & Compliance Adherence • Ensure strict adherence to internal quality and compliance processes across the delivery lifecycle. • Govern risk, security, and data privacy mandates per customer and organizational standards. • Champion best practices in Agile, ITIL, DevOps, and other relevant delivery frameworks. • Support audits, assessments, and certifications by providing required delivery data and compliance artifacts. 5. People Development & Retention • Lead and mentor a team of delivery leads, architects, engineers, and consultants across technologies. • Drive talent development through upskilling, cross-skilling, certifications, and learning paths. • Promote a high-performance culture and ensure timely feedback and appraisal cycles. • Implement retention plans, career progression paths, and succession planning. ________________________________________ Desired Skills and Experience: • 17+ years of progressive experience in IT services, with at least 5+ years in a Service Delivery leadership role. • Proven expertise in managing multi-technology portfolios, especially Atlassian tools, AWS cloud services, DevOps pipelines, and SaaS platforms like Monday.com. • Strong command over delivery methodologies (Agile, ITIL, DevOps), governance frameworks, and tooling. • Experience in managing both project-based and managed services delivery models. • Financial acumen to track project budgets, margins, and optimize cost levers. • Exceptional stakeholder management and communication skills with executive presence. • Demonstrated capability to lead and grow high-performing, distributed teams. • Familiarity with tools like Jira, Confluence, ServiceNow, Power BI, and Smartsheet for delivery tracking and reporting. ________________________________________ Preferred Qualifications: • Bachelor's/Master’s in Engineering, Computer Science, or equivalent. • Certifications in PMP, ITIL, AWS, SAFe, Atlassian ACP, or similar are highly desirable. Must have skills: • Service Delivery management including Project Planning and Execution, Project Scope management, Stakeholders Management, Change Management, Risk Management, Resource Management and Quality management • Variance management across short and long term projects, RCA best practices • Project or customer level P&L tracking and analysis • Project Delivery stream ownership for projects running across multiple PMs and multiple technology domains • Experience executing Agile/Waterfall projects • Excellent communication skills • Team leadership skills to manage multiple small teams and their delivery status • Knowledge of day-to-day delivery challenges and mitigation plans • Extensive Experience in client facing roles and with Implementation Methodologies such as ITIL across standard market tools Show more Show less

Req ID: 327205 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade 8 Job Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience " Ideal candidate has been supporting traditional server based relational databases (Postgresql and MongoDB) for over 7+ years out of which last 4+ years in public cloud environments (GCP). Hands-on experience with PostgreSQL/MongoDB, including installation, configuration, performance tuning, and troubleshooting. Demonstrated expertise in managing PostgreSQL databases on AZURE, GCP and AWS RDS. Experience with features such as automated backups, maintenance, and scaling - Postgresql Ability to analyze and optimize complex SQL queries for performance improvement. Proficiency in setting up and managing monitoring tools for PostgreSQL on GCP. Experience with configuring alerts based on performance metrics. Experience in implementing and testing backup and recovery strategies for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. Knowledge and experience in designing and implementing disaster recovery plans for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. Good Understanding of database security principles and best practices. Proven ability to identify and resolve performance bottlenecks in PostgreSQL databases. Experience in optimizing database configurations for better performance. Able to provide 24*7 shift hours support at L2/L3 level Experience in updating KB articles, Problem Management articles, and SOPs/runbooks Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Strong ITIL foundation experience Ability to work independently or no direct supervision. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Work directly with end customer, business stakeholders as well as technical resources. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Work directly with end customer, business stakeholders as well as technical resources." Basic Qualifications " 7+ years of overall operational experience 4+ years of GCP experience as a cloud DBA (Postgresql/Mongo DB) 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model Query fine tuning - MongoDB Shell scripts for Monitoring like ‘slow queries’, replication lag, nodes fails, disk usage. etc Backup and restores (Backups should be automated with shell scripts/Ops Manager) Database Health check (Complete review of Database slow queries, fragmentation, index usage. etc) Upgrades (Java version, Mongo version. etc) Maintenance (Data Centre outages etc) Architecture design as per the Application requirement Writing best practices documents for shading, replication for Dev/App teams Log rotation/ maintenance (mongos, mongodb, config etc) Segregation of duties (User Management – designing User roles and responsibilities) Designing DR (Disaster Recovery)/COB (Continuity of Business) plans as applicable Database Profiling, Locks, Memory Usage, No of connections, page fault etc., Export and Import of Data to and From MongoDB, Run time configuration of MongoDB, Data Managements in MongoDB Capped Collections Expired data from TTL, Monitoring of Various issues related with Database, Monitoring at Server, Database, Collection Level, and Various Monitoring Tools related to MongoDB, Database software Installation and Configuration in accordance with Client defined standards. Database Migrations and Updates Capacity management- MongoDB Hands on experience in Server Performance tuning and Recommendations High availability solutions and recommendations Hands on experience in Root cause analysis for business impacting issues. Experience with SQL,SQL Developer,TOAD,Pgadmin,mongo db atlas Experience with python / powershell scripting - preferred Secondary skill in MySQL/oracle - preferred Installation, configuration and upgrading of postgresql server software and related products " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Google Cloud Associate Engineer - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred Postgresql certification a plus MongoDB certification a plus B.Tech/BE/MCA in Information Technology degree or equivalent experience About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Req ID: 327296 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a GCP Solution Architect to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Description: Primary Skill: Cloud-Infrastructure-Google Cloud Platform Minimum work experience: 8+ yrs Total Experience: 8+ Years Must have GCP Solution Architect Certification& GKE Mandatory Skills: Technical Qualification/ Knowledge: Expertise in assessment, designing and implementing GCP solutions including aspects like compute, network, storage, identity, security , DR/business continuity strategy, migration , templates , cost optimization, PowerShell ,Terraforms, Ansible etc.. Must have GCP Solution Architect Certification Should have prior experience in executing large complex cloud transformation programs including discovery, assessment , business case creation , design , build , migration planning and migration execution Should have prior experience in using industry leading or native discovery, assessment and migration tools Good knowledge on the cloud technology, different patterns, deployment methods, compatibility of the applications Good knowledge on the GCP technologies and associated components and variations Anthos Application Platform Compute Engine , Compute Engine Managed Instance Groups , Kubernetes Cloud Storage , Cloud Storage for Firebase , Persistant Disk , Local SSD , Filestore , Transfer Service Virtual Private Network (VPC), Cloud DNS , Cloud Interconnect , Cloud VPN Gateway , Network Load Balancing , Global load balancing , Firewall rules , Cloud Armor Cloud IAM , Resource Manager , Multi-factor Authentication , Cloud KMS Cloud Billing , Cloud Console , Stackdriver Cloud SQL, Cloud Spanner SQL, Cloud Bigtable Cloud Run Container services, Kubernetes Engine (GKE) , Anthos Service Mesh , Cloud Functions , PowerShell on GCP Solid understanding and experience in cloud computing based services architecture, technical design and implementations including IaaS, PaaS, and SaaS. Design of clients Cloud environments with a focus on mainly on GCP and demonstrate Technical Cloud Architectural knowledge. Playing a vital role in the design of production, staging, QA and development Cloud Infrastructures running in 24x7 environments. Delivery of customer Cloud Strategies, aligned with customers business objectives and with a focus on Cloud Migrations and DR strategies Nurture Cloud computing expertise internally and externally to drive Cloud Adoption Should have a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to use them together to build complex solutions. Ensure that all cloud solutions follow security and compliance controls, including data sovereignty. Deliver cloud platform architecture documents detailing the vision for how GCP infrastructure and platform services support the overall application architecture, interaction with application, database and testing teams for providing a holistic view to the customer. Collaborate with application architects and DevOps to modernize infrastructure as a service (IaaS) applications to Platform as a Service (PaaS) Create solutions that support a DevOps approach for delivery and operations of services Interact with and advise business representatives of the application regarding functional and non-functional requirements Create proof-of-concepts to demonstrate viability of solutions under consideration Develop enterprise level conceptual solutions and sponsor consensus/approval for global applications. Have a working knowledge of other architecture disciplines including application, database, infrastructure, and enterprise architecture. Identify and implement best practices, tools and standards Provide consultative support to the DevOps team for production incidents Drive and support system reliability, availability, scale, and performance activities Evangelizes cloud automation and be a thought leader and expert defining standards for building and maintaining cloud platforms. Knowledgeable about Configuration management such as Chef/Puppet/Ansible. Automation skills using CLI scripting in any language (bash, perl, python, ruby, etc) Ability to develop a robust design to meet customer business requirement with scalability, availability, performance and cost effectiveness using GCP offerings Ability to identify and gather requirements to define an architectural solution which can be successfully built and operate on GCP Ability to conclude high level and low level design for the GCP platform which may also include data center design as necessary Capabilities to provide GCP operations and deployment guidance and best practices throughout the lifecycle of a project Understanding the significance of the different metrics for monitoring, their threshold values and should be able to take necessary corrective measures based on the thresholds Knowledge on automation to reduce the number of incidents or the repetitive incidents are preferred Good knowledge on the cloud center operation, monitoring tools, backup solution GKE Set up monitoring and logging to troubleshoot a cluster, or debug a containerized application. Manage Kubernetes Objects Declarative and imperative paradigms for interacting with the Kubernetes API. Managing Secrets Managing confidential settings data using Secrets. Configure load balancing, port forwarding, or setup firewall or DNS configurations to access applications in a cluster. Configure networking for your cluster. Hands-on experience with terraform. Ability to write reusable terraform modules. Hands-on Python and Unix shell scripting is required. understanding of CI/CD Pipelines in a globally distributed environment using Git, Artifactory, Jenkins, Docker registry. Experience with GCP Services and writing cloud functions. Hands-on experience deploying and managing Kubernetes infrastructure with Terraform Enterprise. Ability to write reusable terraform modules. Certified Kubernetes Administrator (CKA) and/or Certified Kubernetes Application Developer (CKAD) is a plus Experience using Docker within container orchestration platforms such as GKE. Knowledge of setting up splunk Knowledge of Spark in GKE Certification: GCP solution architect & GKE Process/ Quality Knowledge: Must have clear knowledge on ITIL based service delivery ITIL certification is desired Knowledge on quality Knowledge on security processes About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less