Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0625-0692 Employment Type: Full Time Position Description: Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: Senior Business Analyst Position: Senior Business Analyst Experience: 8+ Years Category: Software Development/Engineering Job Location: Bangalore/Chennai Mode of Work: Hybrid (2-3 Days WFO) Position ID: J0625-0692 Employment Type: Full-time Experience - 8+ Key Responsibilities: Gather and analyze data to identify business opportunities and areas for improvement. Develop and maintain reporting tools, dashboards, and visualizations to track business performance. Collaborate with departmental teams to improve productivity and streamline processes. Conduct market research and analyze financial reports to support strategic planning. Convert roadmap features into smaller user stories and write clear business requirements. Identify automation opportunities and recommend innovative solutions. Assist with project management and coordinate with stakeholders to ensure successful project execution. Communicate and validate requirements with relevant collaborators. Perform data discovery, analysis, and modeling to support business initiatives. Your future duties and responsibilities: Gather and analyze data to identify business opportunities and areas for improvement. Develop and maintain reporting tools, dashboards, and visualizations to track business performance. Collaborate with departmental teams to improve productivity and streamline processes. Conduct market research and analyze financial reports to support strategic planning. Convert roadmap features into smaller user stories and write clear business requirements. Identify automation opportunities and recommend innovative solutions. Required qualifications to be successful in this role: Must to have skills: Experience - 8+ years of experience in BA. Develop and maintain reporting tools, dashboards, and visualizations to track business performance. Good to have skills: Identify automation opportunities and recommend innovative solutions. Assist with project management and coordinate with stakeholders to ensure successful project execution. Communicate and validate requirements with relevant collaborators. Perform data discovery, analysis, and modeling to support business initiatives. Skills: Confluence Data Analysis ITIL Java What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Linux Specialist Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role Due to the recent acquisition of a key enterprise account, an important role has been identified for the system administration and management of around two hundred linux operating systems, across multiple flavours and versions of linux distributions. We are looking for a n engineer who is comfortable with every aspect of system administration from file, resource and application management, through backup and patching in mission critical enterprise environments Role Responsibilities The key focus of this role will be maintaining the health of this estate, in conjunction with the client’s application teams. You will be primary engineer ; the “goto” person for the Linux infrastructure working in conjunction with the Infrastructure (SAN & Backup) teams to deliver a healthy , highly available and securely patched Linux environment for the customer. You will have significant experience across multiple Linux distributions and understand the importance of maintaining a health unix operating system environment to support applications such as Oracle and SAP HANA. You will firstly familiarise yourself with the estate , identify and eliminate any repeat problems using high quality root cause investigation, before looking to improve the quality and ease of administration of the estate over time. You will be comfortable as an individual contributor with primary responsibility for an estate, but also an integral team player within the wider Aurizon team, focused on delivering brilliant customer outcomes with consistent quality work. Essential Key Competencies and Qualifications required Minimum of 8 years Linux System Administration experience across multiple distributions Experience of primary responsibility for a Linux estate of over 100 machines Experience with core OSS tools: Application packaging and deployment across multiple Linux distributions (yum, apt, pkg) O/S and application patching & upgrades across multiple distribution systems Monitoring platforms (Nagios or similar) Mainstream and o/s Backup platforms (tar and commercial e.g Avamar) Strong shell scripting (bash / sh) usable to solve complex tasks Advanced troubleshooting experience Experience of virtual and physical SAN storage and implications for administering the OSS Handling kernel/resource troubleshooting (CPU_WAIT, Disk latency, memory usage, network issues) Troubleshooting enterprise integrated applications (n-tier, gateway web/app/db etc). Linux System Administration skills, specifically: Local & Network Filesystems: (provisioning, partitioning resizing , repairing) LDAP/Windows Integration Experience in one mainstream configuration management/imaging platform (puppet, ansible etc) Experience is acting as final escalation point for complex/high impact issues Appreciation of core security concepts (deny by default, least privilege) Root cause and problem analysis Industry based certifications Desirable The following Competencies and Experience would be an advantage in this role; Oracle Linux SAP HANA clusters Programming skills in one or more languages (python, php, ruby)_ Working knowledge of ITIL concepts and methodologies Experience with Unix based Disaster Recovery solutions Suitable SQL skills for querying databases (e.g. understanding joins) Brenna n is an equal opportunity employer. Show more Show less

Job Summary The Head – Global IT Infrastructure Operations is a pivotal leadership role responsible for the global oversight, transformation, and resilience of Sun Pharma’s IT infrastructure. The role spans data centers, cloud, network, servers, endpoints, and tool ecosystems, delivering business continuity, compliance, and scalability across all geographies. Reporting directly to the Global Head – Infrastructure & Service Assurance, this role drives excellence in infrastructure strategy, execution, and operations while fostering innovation, cost-efficiency, and global standardization. Areas Of Responsibility Operational Excellence: Ensure the highest levels of operational excellence in managing Sun Pharma's global IT infrastructure. Oversee the performance, reliability, and security of data centers, networks, servers, and cloud infrastructure. Implement best practices and continuous improvement initiatives to enhance infrastructure performance and efficiency Team Management: Lead and mentor a diverse team of IT professionals, including Data Center Operations Managers, Network Engineers, and Cloud Infrastructure Specialists. Set clear performance expectations, provide ongoing feedback, and foster a collaborative and innovative team environment. Identify and develop talent within the team to meet current and future business needs Infrastructure Management: Oversee the management of global data center operations, ensuring high availability, reliability, and security of IT systems. Manage network and server infrastructure to support business operations and growth. Lead the deployment and management of cloud infrastructure, ensuring seamless integration with existing systems and processes Compliance and Security: Ensure compliance with industry regulations and standards for IT infrastructure. Stay up-to-date with regulatory changes, conduct regular audits and assessments, and implement corrective actions as needed. Develop and maintain documentation to support compliance and audit processes, ensuring the organization is always prepared for regulatory inspections. Implement robust security measures to protect IT infrastructure from threats and vulnerabilities Performance Monitoring and Reporting: Define and monitor key performance indicators (KPIs) for the IT infrastructure team. Establish a culture of accountability and continuous improvement. Regularly report on IT infrastructure performance to the CIO and other leadership, providing insights into the effectiveness of IT initiatives and their impact on business operations. Track the adoption and impact of infrastructure initiatives, leveraging insights to drive operational improvements and inform strategic decision-making Disaster Recovery and Business Continuity : Develop and maintain comprehensive disaster recovery and business continuity plans for IT infrastructure. Ensure that all critical systems and data are backed up and can be restored quickly in the event of a disruption. Conduct regular tests and drills to ensure preparedness Innovation and Technology Adoption : Stay abreast of emerging technologies and industry trends. Evaluate and recommend new technologies and solutions (in partnership with ITBP, PMO and Digital CoE teams) that can enhance IT infrastructure and support business objectives. Lead pilot projects and proof-of-concept initiatives to test and validate new technologies Key Responsibilities Global Infrastructure Strategy & Execution Lead the execution of a globally aligned IT infrastructure roadmap. Deliver standardized, secure, and scalable services across all regions. Operations Excellence Ensure optimal performance of networks, data centers, cloud, and end-user services. Define and monitor global SLAs and KPIs with regular executive reviews. Team Leadership Build and lead a distributed team, including 1st and 2nd line leaders. Close all critical leadership roles by November 2025 as part of the IT reorg. Infrastructure Tools & Automation Oversee ITSM, monitoring, HAM/SAM, patching, endpoint tools, and CxO dashboards. Champion automation and real-time observability. Compliance & Risk Ensure adherence to GxP, SOX, and regional data compliance. Coordinate audits, policy implementation, and cyber hygiene practices. Disaster Recovery & Business Continuity Lead global DR/BCP planning, testing, and recovery optimization. Improve RTO/RPO benchmarks for critical systems. Partner Governance Drive managed services model restructuring (e.g., TCS) post-IT reorg. Govern delivery, performance, and transformation agendas with vendors. Innovation & Digital Enablement Evaluate and pilot emerging technologies to improve infra capabilities. Collaborate with Digital CoE and PMO to scale innovations globally. Stakeholder Engagement Partner with global business, ITBPs, and regional CIOs to align infra with enterprise priorities. Communicate progress to the board, auditors, and external regulatory stakeholders. Specialized Knowledge Requirements ITIL, hybrid cloud, and infrastructure automation expertise. Deep understanding of global infra security, DR/BCP, and multi-region operations. Strong track record in infra strategy execution, consolidation, and transformation. Internal Stakeholders & Nature of Interaction Global CIO: Strategic alignment, governance, investment planning. ITBPs, Digital CoE, PMO: Innovation, delivery tracking, demand management. Regional IT Heads: Operational delivery, compliance, issue resolution. External Stakeholders & Nature of Interaction MSPs (e.g., TCS): Governance, contract management, delivery assurance. OEMs & Tech Vendors: Solution architecture, roadmap alignment. Regulatory Bodies/Auditors: Compliance readiness, audits, documentation. Nature of Communication Executive-level reporting, board presentations, partner negotiations, audit interfacing, global stakeholder collaboration. Communication spans strategic, tactical, and operational levels, both verbal and written. Role Played in Negotiations Lead negotiator or key influencer in vendor and MSP contract structuring, SLA redefinition, global transformation engagements. Co-leads commercial discussions and operational KPIs with Procurement and Legal support. Key Decision-Making Expected Technology/platform selection for infrastructure. Partner selection, contract terms, and performance measures. Org structure, team composition, and location strategy. Investment planning and risk mitigation for infra transformation. Key Lookouts Driving standardization across diverse and geographically distributed infrastructure environments. Managing legacy-tech co-existence while enabling transformation. Ensuring regulatory compliance across countries with differing standards. Balancing agility, cost, and risk in global infrastructure initiatives. Building and retaining skilled talent in a competitive IT market. Extent and Nature of Innovation Required for the Role High degree of innovation needed in tool selection, observability automation, and global infrastructure standardization. Leading POCs for cutting-edge infrastructure technologies. Driving cultural change toward a proactive, insight-led operations model. Bringing cross-industry practices into Pharma IT infrastructure to enable business scalability. Travel Estimate 30% Job Scope Internal Stakeholders and Nature of Interaction Global CIO: Strategic alignment, investment prioritization, executive reporting. IT Business Partners (ITBPs): Requirement gathering, demand management, business-aligned infra planning. Digital CoE & PMO: Innovation initiatives, POC planning, governance tracking. Regional IT Heads: Operational execution, escalation management, compliance enablement. External Stakeholders and Nature of Interaction Managed Services Providers (e.g., TCS): Contract execution, performance governance, transformation planning. OEMs and Tech Partners: Technology adoption, joint solutioning, roadmap planning. Regulatory Bodies/Auditors: Audit readiness, compliance assurance, documentation. External Interaction % Estimated 30% of total role effort involves direct interaction with external partners, vendors, and auditors. Geographical Scope: Global Financial Accountability (cost/revenue with exclusive authority) IT budget with planning & execution and cost reduction accountability Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification Relevant certifications in IT infrastructure management, such as ITIL, Cisco, or cloud certifications (AWS, Azure, etc.) Skills IT infrastructure management, Data center operations, Network and server management, Cloud infrastructure, Process improvement. Specialized Knowledge Requirements In-depth knowledge of global infrastructure operations, ITIL-based service management, and hybrid cloud ecosystems. Expertise in global data center consolidation, cross-border compliance, identity and access management, and DR/BCP. Strong command of infrastructure security standards, tools architecture (ITSM, HAM/SAM, Patch, Monitoring), and automation frameworks. Experience 15+ years in IT infrastructure management, with a focus on data center operations, network and server management, and cloud infrastructure Show more Show less

Job Summary The Head of Global IT Service Assurance is a senior leadership role responsible for overseeing centralized IT service delivery and assurance functions across the enterprise. This role ensures consistent, high-quality IT services globally by leading global service desk operations, managing service assurance frameworks, optimizing ITSM processes, and ensuring compliance with internal standards and industry regulations. Reporting directly to the CIO, the role fosters a culture of accountability, operational efficiency, and customer centricity across all service touchpoints. Areas Of Responsibility Service Strategy Development: Architect and drive the implementation of a comprehensive service assurance strategy that encompasses all facets of IT service delivery. This involves staying abreast of industry trends and incorporating innovative practices to ensure the service strategy remains relevant and effective in meeting the dynamic needs of the business. The role requires continuous assessment and refinement of service delivery models to enhance operational efficiency and customer satisfaction Service Desk Management: Strategically oversee the global IT service desk operations, ensuring seamless coordination and efficient escalation processes for complex L2 and L3 support issues. This includes maintaining robust communication channels with outsourced L1 support teams, ensuring they are equipped with the necessary tools and knowledge to escalate issues appropriately. The role also involves managing and coordinating the activities of the Lead Global Service Desk for Infrastructure, Enterprise & Business Applications, Manufacturing, Quality & R&D, ensuring consistent service delivery across all domains Quality Assurance: Develop and implement a robust quality assurance framework that sets high standards for service delivery processes. Utilize advanced analytics to continuously monitor service performance, evaluate process efficiency, and identify trends that may indicate underlying issues. This responsibility includes establishing key performance indicators (KPIs), conducting regular performance reviews, and implementing corrective actions to address any service delivery gaps Compliance & Standards: Ensure rigorous adherence to industry regulations and internal standards by establishing comprehensive compliance monitoring systems. This includes developing and implementing procedures that support audit readiness, conducting regular compliance assessments, and proactively managing risks. The role involves collaborating with the Lead - Audit Change & Service Catalogue to ensure compliance with audit requirements and maintaining up-to-date documentation to support regulatory inspections Process Optimization: Conduct thorough process evaluations, identify bottlenecks or inefficiencies, and implement innovative solutions that improve responsiveness, reduce downtime, and enhance user satisfaction. This involves leveraging industry best practices and emerging technologies to streamline service delivery processes and drive continuous improvement. The role requires close collaboration with the Lead - Master Data Management to ensure accurate and efficient data handling processes Team Leadership: Lead and mentor a diverse team of IT service professionals, fostering a collaborative and innovative work environment. Provide guidance and support to team members, ensuring they have the necessary skills and resources to perform their roles effectively. This includes setting performance expectations, offering professional development opportunities, and recognizing and rewarding achievements Key Responsibilities 1. Service Strategy Development Design and implement a global service assurance strategy across all service domains. Integrate industry best practices, innovation, and digital enablers into service delivery models. Continuously assess service maturity and alignment with evolving business needs. 2. Global Service Desk Management Lead the global service desk operations across L1-L3 tiers, including infrastructure, enterprise apps, and manufacturing domains. Govern escalation workflows, SLA adherence, and seamless issue resolution in collaboration with internal and outsourced teams. Ensure 24x7 operational support for business-critical environments. 3. Quality Assurance & Performance Monitoring Build a robust quality assurance framework supported by data analytics. Define, measure, and report KPIs for incident resolution, user satisfaction, and SLA compliance. Implement continual service improvement (CSI) programs. 4. Compliance, Risk & Audit Readiness Ensure audit preparedness and compliance to ITSM, GxP, SOX, and internal governance policies. Collaborate with Change & Audit teams to ensure adherence and documentation. Drive proactive risk identification and mitigation in service operations. 5. Process Optimization & Standardization Conduct end-to-end ITSM process assessments to reduce inefficiencies and enable scalability. Partner with Master Data Management and PMO teams to align service workflows and reporting. Introduce automation, AI/ML, and self-service capabilities to enhance service assurance maturity. 6. Leadership & Talent Development Lead a distributed global team of service delivery managers and specialists. Mentor team members, build 2nd-line leadership depth, and drive a performance-driven culture. Promote cross-functional collaboration and skill development across regions. Specialized Knowledge Requirements ITIL-based IT Service Management Experience in managing 24x7 global service desks Advanced knowledge of service assurance metrics, ITSM tools, and root cause analysis Familiarity with compliance in regulated environments (e.g., GxP, SOX) Strong understanding of continuous improvement methodologies and digital service innovation Nature of Communication Strategic updates to executive stakeholders Formal documentation for audits and compliance SLA discussions, QBRs, and governance meetings with partners and vendors Role Played in Negotiations Lead or co-lead for contract SLAs, penalty clauses, and governance framework definitions Collaborate with Procurement and Legal for MSP and OEM commercial terms Key Decision-Making Areas Service design and delivery frameworks Platform and vendor selection for ITSM tools Performance targets and KPI thresholds Team structure and hiring decisions across service assurance functions Key Challenges for the Role Managing consistent service experience across time zones, regions, and functions Coordinating complex escalations between internal teams and third-party vendors Balancing automation with personalized user support models Scaling service assurance maturity while maintaining agility and cost-effectiveness Extent and Nature of Innovation Required for the Role High: Requires ongoing innovation in automation, observability, and self-service platforms Adoption of AI-based service management and predictive analytics Building a digital-first service culture while maintaining regulatory rigor Job Requirements Educational Qualifications: Master's degree in Information Technology, Computer Science, or related field Certifications: ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Experience: Minimum 10 years in IT service delivery/assurance leadership roles Proven experience managing global service operations in complex enterprise environments Skills: Service strategy development and KPI-driven operations Process excellence and root cause analysis Vendor governance and stakeholder management Team leadership across geographies Travel Estimate 30% Job Scope Internal Interactions (within the organization) CIO, Lead – IT Infrastructure NAM, ITBPs, PMO, Digital CoE. Internal Stakeholders and Nature of Interaction CIO: Strategic alignment and reporting IT Ops Team: Escalation handling and root cause resolution PMO: Project governance, service transition, and dashboarding IT Business Partners (ITBPs): Demand planning, user experience feedback, and escalation management External Interactions (outside the organization) External Stakeholders and Nature of Interaction MSPs and Support Vendors: Service delivery performance management and governance Tool Vendors and OEMs: Platform updates, escalations, and innovation inputs Auditors and Regulatory Inspectors: ITSM audits, evidence sharing, compliance tracking External Interaction % ~30% of role involves external collaboration, including vendor governance, audits, and technology discussions Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) IT budget adherence, budget planning, execution and cost reduction accountability Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Skills As mentioned above Experience Minimum 15+ years in IT service delivery/assurance leadership roles. Proven experience managing global service operations in complex enterprise environments Show more Show less

Job Overview We are seeking an experienced and dynamic Head of IT Infrastructure to lead the IT department of our pharmaceutical company in India. The incumbent will be responsible for overseeing the design, implementation, and management of the company's IT infrastructure, ensuring operational excellence, security, compliance, and alignment with business goals. This leadership role requires a strategic thinker with a proven track record in managing complex IT environments, driving digital transformation, and ensuring regulatory adherence in the pharmaceutical sector. Key Responsibilities Lead, mentor, and manage a team of IT professionals to ensure high performance and collaboration. Foster a culture of innovation, accountability, and continuous improvement within the IT department. Oversee the planning, execution, and delivery of IT infrastructure projects within scope, budget, and timelines. Coordinate with cross-functional teams to align IT initiatives with organizational objectives. Design, implement, and maintain a robust, scalable, and secure IT infrastructure, including servers, networks, storage, and cloud systems. Ensure 24/7 availability and performance of critical IT systems to support business operations. Develop and manage backup strategies to ensure data integrity and availability. Regularly test and optimize backup systems to mitigate data loss risks. Negotiate and manage contracts with IT vendors, service providers, and technology partners. Evaluate vendor performance to ensure cost-effectiveness and quality of services. Implement and enforce IT security policies to safeguard sensitive data and intellectual property. Ensure compliance with industry standards (e.g, GxP, FDA, Indian IT Act) and cybersecurity frameworks. Prepare and manage the IT infrastructure budget, ensuring cost efficiency and optimal resource allocation. Identify opportunities for cost savings without compromising quality or performance. Drive digital transformation initiatives to modernize IT systems and enhance operational efficiency. Stay updated on emerging technologies (e.g, AI, IoT, cloud computing) and recommend innovative solutions tailored to the pharmaceutical industry. Develop and maintain disaster recovery and business continuity plans to minimize downtime and ensure operational resilience. Conduct regular DR drills and risk assessments to validate preparedness. Ensure adherence to regulatory requirements specific to the pharmaceutical industry (e.g, 21 CFR Part 11, Schedule M, GDPR, ISO). Maintain comprehensive documentation for audits, inspections, and quality assurance purposes. Expertise in IT infrastructure (servers, networks, cloud platforms like AWS/Azure, virtualization). Strong knowledge of cybersecurity tools, backup solutions, and enterprise software systems (e., ERP, LIMS). Certifications (Preferred): ITIL, CCNA/CCNP, MCP, MCSA or equivalent certifications in IT infrastructure and security. (ref:iimjobs.com) Show more Show less

Job Title- Head Projects & CoE Job Summary The Head – Projects & CoE is responsible for leading the global project management office (PMO), ensuring high-quality delivery of IT infrastructure, cybersecurity, cloud, and service assurance initiatives across geographies. This role establishes standardized project governance, enforces delivery frameworks, and builds a Center of Excellence (CoE) for project delivery, agile maturity, and tool adoption. The incumbent acts as a strategic advisor to the CIO and IT leadership for project prioritization, cross-functional alignment, risk mitigation, and benefit realization. Areas Of Responsibility Key Responsibilities Project Governance & Delivery Oversight Define, enforce, and monitor global project management standards and delivery frameworks. Set up governance cadence including SteerCos, QBRs, milestone reviews, and benefit realization checkpoints. Drive portfolio-level risk management, timeline assurance, and program visibility. CoE Development & Capability Building Build and manage a Project Management Center of Excellence to provide tools, training, and playbooks for agile and hybrid delivery models. Promote project manager certification programs (PMP, Agile, PRINCE2, etc.) across the IT team. Tooling & Automation Enablement Implement and maintain project portfolio tools (e.g., Smartsheet, MS Project, Jira, ServiceNow PPM). Create real-time dashboards and scorecards for leadership visibility and performance tracking. Program Leadership Oversee strategic initiatives including global infra transformation, AD consolidation, and tool modernization. Act as the program lead for cross-functional and multi-region delivery initiatives. Stakeholder Engagement & Communication Partner with CIO, CFO, PMO, Digital CoE, and regional IT leaders for investment alignment and prioritization. Support ITBPs and Finance with status reporting, budget utilization, and ROI insights. Specialized Knowledge Requirements Deep expertise in enterprise project delivery methodologies (Agile, Waterfall, Hybrid) Program governance and benefit realization tracking PPM tooling (e.g., Smartsheet, ServiceNow, Jira) Resource modeling and agile maturity enablement Familiarity with ITIL, COBIT frameworks for operational alignment Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Nature of Communication Executive summaries, project reviews, dashboard walkthroughs, and escalation briefings Formalized status reports, PMO metrics, and transformation milestones Contracts and SoW alignment meetings with vendors/MSPs Role Played in Negotiations Co-leads vendor contract structuring around delivery timelines, change requests, and penalty clauses Works with Legal, Procurement, and Finance to finalize service agreements and delivery scope Key Decision-Making Expected Portfolio prioritization and project selection PM tool stack adoption and change management strategy Resource deployment decisions across programs Program-level go/no-go recommendations and risk escalations Key Challenges for the Role Aligning diverse delivery models across countries and vendors Driving consistent program governance in a federated operating model Managing transformation scope creep and stakeholder expectation mismatches Standardizing documentation and reporting practices globally Extent and Nature of Innovation Required for the Role High: Championing project automation, agile governance tooling, and predictive analytics for risk management Introduction of modern dashboarding, collaboration tools, and performance scorecards Embedding a digital-first mindset and PM competency uplift across the organization Job Requirements Educational Qualification: Master's in Information Systems, Business Administration, or Engineering Certifications: PMP, PRINCE2, Agile/Scrum Master certifications (mandatory) SAFe or PPM tooling certifications (preferred) Experience: 12+ years in IT project/program delivery roles, with at least 5 years in global leadership Proven experience managing transformation programs across infra/cloud/security domains Skills: PMO operations, risk management, stakeholder engagement Delivery performance benchmarking and reporting Cross-cultural team leadership Travel Requirement: Up to 30% (depending on program deployment and vendor engagements) Travel Estimate 30% Job Scope Internal Interactions (within the organization) Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Interactions (outside the organization) External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) Project cost, timelines & budgets, estimates Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification PMP, PRINCE2, Agile/Scrum Master certifications (mandatory). SAFe or PPM tooling certifications (preferred) Skills PMO operations, risk management, stakeholder engagement. Delivery performance benchmarking and reporting. Cross-cultural team leadership Experience 15+ years of experience in IT audit, risk, and compliance roles. Exposure to global audit environments and regulated industries (pharma/healthcare preferred) Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to design the organisation’s computer and network security infrastructure and protect its systems and sensitive information from cyber threats ͏ Do 1. Design and develop enterprise cyber security strategy and architecture a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses b. Identify risks associated with business processes, operations, information security programs and technology projects c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations f. Demonstrate experience in doing security assessment against NIST Frameworks, SANS, CIS, etc. g. Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches, attacks, intrusions and unusual, unauthorized or illegal activity j. Provide solution of RFP’s received from clients and ensure overall design assurance ͏ i. Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk security in order to better match business outcome objectives ii. Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture iii. Depending on the client’s need with particular standards and technology stacks create complete RFPs iv. Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology v. Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions vi. Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps vii. Evaluate and recommend solutions to integrate with overall technology ecosystem viii. Tracks industry and application trends and relates these to planning current and future IT needs ͏ 2. Stakeholder coordination & audit assistance a. Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations b. Provide assistance in maintaining an information security risk register and help with internal and external audits relating to information security c. Support audit of security best practices and implementation of security principles across the organization, to meet business goals along with customer and regulatory requirements d. Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers e. Provide training to employees on issues such as spam and unwanted or malicious emails ͏ Deliver No Performance Parameter Measure 1Customer centricityTimely security breach solutioning to end users, Internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers.2Support sales team to create wins% of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led Mandatory Skills: Business Continuity . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Overview Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” Seeking an astute individual that has a ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams. Job Summary We are seeking a dedicated and detail-oriented Support Engineer to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems. The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders. Key Responsibilities Provide L1/L2 support for enterprise applications and platforms hosted in the cloud platform. Monitor application health, logs, and alerts to proactively identify issues. Learn and adopt AI-enabled tools/techniques for quick and effective solutions Investigate and resolve user-reported incidents within defined SLAs. Perform routine operational tasks such as application restarts, configuration changes, and deployment validations. Coordinate with internal technical teams and external vendors for issue resolution. Document incidents, solutions, and standard operating procedures (SOPs). Participate in root cause analysis and contribute to continuous improvement initiatives. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 1–3 years of experience in application or IT support roles. Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana). Strong troubleshooting and analytical skills. Good understanding of SQL and scripting (e.g., Shell, Python) is a plus. Excellent verbal and written communication skills. Work Schedule: Rotational Shifts This role involves rotational shifts, including night shifts, to provide 24/7 application support. Flexibility to work weekends and public holidays as per shift schedule. Ability to handle responsibilities independently during off-hours. Preferred Qualifications Experience in supporting SaaS or cloud-based applications. ITIL Foundation certification. Prior experience working in a global support environment. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Show more Show less

Description and Requirements "At BMC trust is not just a word - it's a way of life!" Description And Requirements CareerArc Code CA_UT Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! A Project Management Office (PMO) Manager is responsible for overseeing and directing the PMO, ensuring that project management processes are followed effectively, and that projects are delivered on time, within budget, and to the required quality standards. Act as a bridge between senior management, project teams, and stakeholders, aligning projects with strategic goals and providing guidance and support. Strategic Alignment Ensuring project teams are aligned with the organization's strategic objectives and business goals. Portfolio Management Overseeing the project portfolio for a defined geography Prioritizing projects based on BMC Helix ProServ strategy Communicating effectively with various stakeholders, including senior management, project teams, customers, partners and external parties. Financial Management Proactive planning to achieve quarterly, half-yearly and annual revenue goals assigned to the business function. Monitoring budget planning, utilization, and recognition on all projects delivered by the team members. Managing Bad Debts and recovery process. Resource Management Managing and allocating resources across projects Maintaining 10-20% additional capacity Ensuring all resources are adequately skilled on all BMC Helix product lines Ensuring all resources are PMP certified, and the certifications are renewed on a timely manner. Ensuring all resources are certified in the most updated ITIL standards. Providing training and mentorship to project managers and team members. Stakeholder Management Working in closely with the Resource Management, Sales, and Customer Success teams on pipeline generation and demand planning. Partnering with the Service Delivery, Support, and R&D teams ensuring smooth delivery of projects and escalation management. Process Management Implementing, and maintaining standardized project management processes and methodologies as prescribed by the BMC Helix Project Management best practices. Ensuring the teams are proficient in using BMC Helix Project Management tools and applications. Identifying areas for improvement in project management processes and practices. Governance & Reporting Tracking project progress, identifying risks and issues, and implementing corrective actions. Establishing procedures to review project progress. Providing regular project status reports to senior management and stakeholders. Conducting and/or participate in Steerco meetings. Preparing weekly, monthly, and quarterly reports and summaries on all KPIs BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 6,304,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Show more Show less

Role : Service Now Engineer Location : Bengaluru / Hyderabad Must Have Skills Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. We are looking for an experienced ServiceNow Engineer who shows the ability to support the platform as an administrator. As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk. Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support. You will also be expected to follow best practice standards and participate in review, refine and document these for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. You will be part of every stage of support including supporting the development process, prototypes, proof of concepts as well as the production environment. As a member of an Agile/Kanban team, you will be required to participate and document all work in the form of User Stories. As the escalation for incident support, you will be responsible for direct customer contact, accurately assessing and triaging the incidents and evaluating any requests that come in. This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player. Someone that doesnt wait for work to be assigned to them but goes after work to improve the team and their performance. This includes, but is not limited to the following : Will be expected to provide a best-in-class service to our 5/3 ServiceNow users and stakeholders including promptly and courteously answering their questions and resolving their issues Ability to troubleshoot and resolve ServiceNow incidents A deep understanding of how ServiceNow works, and how it is configured Performance monitoring including an understanding of uptime and response time and how to tune the system for optimal performance User Administration including Groups, Roles and access issues Administer ServiceNow Code Releases Perform ServiceNow Upgrades including facilitating testing and the Skip process Installing and updating plugins Diagnosing Discovery issues Familiarity with Service Mapping and its operation including troubleshooting maps that fail Managing ServiceNow licenses and license reporting The ability to create reports and dashboards for the purpose of tracking trends and reporting on issues The ability to read code and notify Developers when their code has a defect Experience supporting and troubleshooting integrations to other systems including REST, SOAP and ServiceNow Spokes Must be able to fix Vulnerabilities on the system, especially the MID Servers, as identified by the 5/3 Information Security Department Must be able to apply ServiceNow Patches Must be able to facilitate Clone Downs as well as backups and restores Must be able to extract data from ServiceNow tables as needed by Audit, Business Controls and other Stakeholders Must have experience securing passwords in a vault Must be able to perform Disaster Recovery Testing Must be able to work with ServiceNow to recover our Instance from a secondary site if the primary ServiceNow site becomes unavailable Must be able to write technical documentation, especially with respect to procedures and incident remediation in the form of ServiceNow Knowledge Articles Must be able to learn new skills as needed Must stay current with the latest ServiceNow best practices Will be expected to be a team player, to communicate and collaborate and adhere to 5/3 Bank Core Values Ability to work independently Supervisory Responsibilities And Responsibilities Monitor and manage incident work queue Required Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. Well rounded on the ServiceNow Platform with focus on ITOM development and configuration on the ServiceNow platform. The engineer must be comfortable in understanding and diagnosing ITOM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile. Knowledge & Skills Required Must be knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, Discovery, Service Mapping, and REST API Integrations Required Knowledge of ServiceNow Architecture Knowledge of ITOM processes Technical Skills Must Have : Certified Systems Administrator - CSM 5+ years experience on ServiceNow platform Bachelors Degree in Computer Science or equivalent experiences Technical Skills To Have ITIL v4+ certification ServiceNow CIS SPM ServiceNow Now Mobile ServiceNow CIS-ITOM Certification ServiceNow CAD Certification ServiceNow CIS Service Mapping (ref:hirist.tech) Show more Show less

Job Title : Epic Reporting and BI Analyst Location : Hyderabad Experience : 3 to 6 Years Job Type : Full-Time Department : IT/Healthcare Technology Job Summary We are looking for a detail-oriented and experienced Epic Reporting and BI Analyst to provide essential support within our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems, particularly Epic Caboodle and Epic Cogito, and be able to support clinical teams by resolving issues, optimizing workflows, and ensuring the smooth operation of Epic applications. Key Responsibilities Develop and manage Epic reports and build reports for Epic Caboodle, Epic Cogito, and other Epic modules. Serve as the primary point of contact for clinicians and end-users facing technical challenges with Epic systems. Identify, document, and escalate complex issues to senior support teams as needed. Collaborate with IT, data analysts, and clinical stakeholders to maintain the integrity, availability, and performance of Epic applications. Assist in the deployment of system upgrades, enhancements, and configuration changes to enhance the user experience. Support data extraction, reporting, and analytics using Epic Cogito and Caboodle, ensuring timely and accurate delivery of healthcare data. Stay up to date with Epic best practices and offer training and guidance to end-users when necessary. Monitor system performance, proactively identifying and resolving potential issues that could disrupt clinical workflows. Adhere to ITIL service management practices, including incident, problem, and change management. Document troubleshooting procedures and create knowledge base articles to improve service desk efficiency. Required Qualifications Bachelor's degree in healthcare informatics, Information Systems, Computer Science, or a related field, or equivalent work experience. Minimum of 5 years of experience working with Epic Systems in a support or analyst capacity. Strong proficiency in Epic Caboodle and Epic Cogito, with experience in data modelling, ETL processes, and reporting. Familiarity with Epics clinical modules and their impact on patient care workflows. Experience with SQL queries, reporting tools (Analytics & BI), and business intelligence platforms is a plus. Proven ability to diagnose, troubleshoot, and resolve technical issues related to Epic systems. Excellent communication skills and the ability to work effectively with clinicians, IT teams, and business stakeholders. Epic certifications in relevant modules (Caboodle, Cogito, or others) are highly preferred. Experience in Data Modelling and Data Warehouse & experience with SQL Server Integration Services and SQL Server Reporting Services. Preferred Qualifications Experience working in a healthcare IT setting or supporting clinical service desks. Knowledge of IT ticketing systems such as ServiceNow or Jira. Understanding of healthcare compliance regulations (HIPAA, HITECH, etc.). Ability to thrive in a fast-paced environment and demonstrate strong problem-solving abilities. (ref:hirist.tech) Show more Show less

Summary Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We are passionately focused on our vision to Connect Imaging to the Cure. Everything we do is aligned with this singular purpose. We work every day excited to advance imaging science, technology, and services to bring curative technologies to humankind. We have supported many of the most impactful new drug approvals in oncology, and we are seeking the most talented individuals globally that are passionate in their desire to assist us in our mission to customize each clinical trial's imaging to optimize the opportunity to demonstrate efficacy. Imaging Endpoints is based in Scottsdale, Arizona, with offices in Cambridge, Massachusetts; London, UK; Leiden, Netherlands; Basel, Switzerland; Hyderabad, India and Shanghai, China. We are an affiliate of HonorHealth, one of the largest healthcare systems nationally, and Scottsdale Medical Imaging Limited (SMIURadPartners), the largest private radiology group in the United States. We are recognized as the world's largest and most preeminent iCRO in oncology. Role : Associate Director It Responsibilities Authorizes and oversees all hardware and software deployment, monitoring, maintenance, development, and support based on Innovation and IT infrastructure strategy. Develops configuration and monitoring standards for network performance and implements and monitors controls to ensure the standards are maintained. Evaluates business needs, objectives, and goals, researching Innovation and IT applications necessary to meet the needs of the IE Network. Analyzes complex Innovation and IT business needs presented by users and customers and recommends technical solutions. Develop plans for the implementation of new projects, coordinating process deliverables with project leaders and stakeholders. Develops or assists in developing Innovation and IT policies and procedures, as appropriate, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Responsible for implementing, complying with, and maintaining Innovation and IT policies and procedures. Designs, configure and optimize hardware, operating systems, network, storage, and backup devices for reliability, availability, and performance in a physical or virtual environment. Designs, configures and manages Active Directory and Citrix. Configures and supervises the implementation of management tools including monitoring, security, backup tools. Configures and supervises the implementation of network solutions, including firewall configuration, routing, IPsec tunnels, remote access VPN access, etc. Diagnose and resolve issues related to application delivery via Citrix and AWS. Coaches and directs Innovation and IT staff in operational activities to ensure compliance with company needs, objectives, and the approved budget. Manages Innovation and IT staff including as follows: recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Maintains awareness of changing Innovation and IT trends, best practices, and regulations that might impact operational efficiency and business continuity and takes corrective action as required. Participates in all hardware and software evaluations along with vendor contracts. Makes purchasing recommendations and monitors contracted service(s) performance. Develops business case justifications and cost and benefit analysis for Innovation and IT budgeting. Develops an Innovation and IT annual budget, justifying when needed. Reviews and compare actual results to planned budgetary performance. Directs management on potential technology solutions and implementations in support of Innovation and ITs new initiatives, opportunities, and procurement efforts. Ensures that network staff/resources utilize technology to provide secure processes to access information. Overseas end-user services, including help desk and technical support services. Performs liaison duties between network users, operations in the areas of systems design, modifications, or troubleshooting. Possesses and communicates a clear vision for Innovation and IT with all IE stakeholders. Lead and coordinate work related to incident tickets and requests for their resolution within agreed SLAs. Train first level support personnel to close any open incidents correctly and promptly. Manage the calendar related to recurrent Innovation and IT activities. Work with other Innovation and IT teams and third-party support vendors for resolution of problems. Manage the execution of Innovation and IT study archival requests, exports, and other activities. Ensure that the team performs their work in compliance with policies and SOPs. Provide second level escalation and after-hours And Experience : Batchelor's degree or equivalent experience required, Batchlors degree in IT, CIS, Computer Science or similar field strongly preferred. PACS/ Clinical imaging experience preferred. 12- 15 years of experience managing and directing enterprise IT operations. Enterprise, networking, virtualization, or security certifications preferred. Minimum of three years of HIPAA and/or GDPR experience. Familiarity with the design, installation, validation and compliant operation of complex clinical imaging data software and hardware systems. Demonstrate proficiency in all MS Office applications, including Word, Excel, PowerPoint, and internet software. Ability to provide quality control review to working documents and reports (interim or final versions) regarding technical, scientific or research that have IT implications. Demonstrated proficiency in maintaining desktop information technology systems and supporting network operations in a regulated environment. At least three years of ITIL experience and managing IT as a service; certification a plus. At least five years of experience managing cloud, PAAS, or SAAS environments; directly and/or through Managed Service : The Associate Director IT must possess the following skills and attributes to provide technology leadership and vision. Provides a strategic level of guidance in support of all information technology initiatives. Leadership : Exhibit confidence in self and others; accept feedback from others and give appropriate recognition to others. Leadership and management of administrative technology, ensuring the privacy and security of user information systems, staff productivity with technology support and the effective management of information technology assets. Create a sense of team morale and help to create a positive work environment. Quality Management : Look for ways to improve and promote quality. Understand business implications of decisions; display orientation to profitability; align work with strategic goals Ethics : Treat people with respect, keep commitments; work with integrity and ethically. Uphold organizational values. Follow through on commitments. Strategic Thinking : Develop strategies to help achieve IT departmental and company goals. Organizational Support : Follow and support policies and procedures. Complete administrative tasks correctly and on time. Responds to management direction and aligns with company values and objectives. Oral/Written Communication Skills : Speak/write clearly and persuasively. Listen and get clarification. Demonstrate presentation skills. Actively participate in meetings. Cost Consciousness : Work within approved budget. Conserve organizational resources. Develop and implement cost saving measures. Innovation : Display original thinking and creativity. Meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches and ideas. Adapt to changes in the work environment, manage competing demands, change approaches or methods to best fit the situation, able to deal with changes, delays, or unexpected events. Service oriented approach, flexible, and proactive. Must have superior attention to detail and excellent oral and written communication skills. Self-driven, ability to get the job done with little supervision, can-do positive attitude Ability to excel in a team environment. Ability to work in strict compliance with all procedures, rules, and regulations. Maintain strict confidentiality of sensitive data, records, files, conversations, etc. Must be self-motivated and able to grasp new concepts Endpoints' Team Characteristics : Passion to Connect Imaging to the Cure and pursue a meaningful career by improving the lives of cancer patients through imaging Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging Commitment and caring for our fellow team members, their families, and the communities IE serves - see Caring Endpoints Integrity and high ethical standards; we always do the right thing High intellect and ingenuity; we enjoy solving problems, finding a better way, and the challenge of making a difference by improving lives Structured, organized, detail-oriented, and self-motivated; we approach each day with a detailed plan and excitement to accomplish the day's objectives while striving to improve ourselves and IE everyday Accountable; we do what we say and communicative effectively to meet deadlines; we enjoy advancing clinical trials, helping patients, and celebrating success High standard for excellence; we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else (ref:hirist.tech) Show more Show less

Job Summary CMDB MUST REQUIRED APP Engine MUST REQUIRED We are seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform to support IT Service Management (ITSM), IT Operations Management (ITOM), HRSD, CSM, or other modules as needed. The ideal candidate will have hands-on experience in ServiceNow development and a strong understanding of ITIL processes. Key Responsibilities Design, develop, and implement ServiceNow applications and modules. Customize ServiceNow applications and facilitate the rollout of new applications and modules. Perform integrations and process automation using ServiceNow Orchestration and Flow Designer. Collaborate with business analysts and process owners to understand requirements and translate them into technical solutions. Maintain and support existing ServiceNow applications and conduct performance tuning as needed. Develop scripts including Business Rules, Client Scripts, UI Policies, Script Includes, and Workflows. Manage update sets and coordinate application deployments. Ensure best practices are followed for coding standards, security, and testing. Create and maintain technical documentation. Requirements Must-Have Skills : 5+ years of hands-on development experience in ServiceNow. Proficient with JavaScript, REST/SOAP APIs, HTML/CSS, and GlideScript. Experience in at least one of the ServiceNow modules: ITSM, ITOM, HRSD, SecOps, or CSM. Strong understanding of ServiceNow architecture and data model. Knowledge of Agile development methodologies. Familiarity with ServiceNow's Common Service Data Model (CSDM). Preferred ServiceNow Certified System Administrator (CSA) Required. ServiceNow Certified Application Developer Preferred. Experience with ServiceNow Integrations (e.g., via MID Servers, IntegrationHub, REST). Exposure to ServiceNow App Engine Studio and Scoped Applications. Soft Skills Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Self-starter with a proactive attitude and attention to detail. Benefits Competitive salary and performance bonuses. Health, dental, and vision insurance. Flexible working hours and remote work options. Opportunities for training and certifications. (ref:hirist.tech) Show more Show less

Job Description Duties and tasks are standard with some variation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Desired qualifications include: Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 5 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps). Strong knowledge of Windows, Mac and Linux operating systems and mobile devices Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions. Intermediate network troubleshooting. Should be experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. Should be capable of multitask. Strong customer skills and customer oriented. Should have excellent communication skills English/Spanish (Oral & Written). Should be smart, enthusiastic and a good team player. Working knowledge of a Ticketing System (Jira Service Management). Ability and willingness to work in an environment providing 24x7x365 support. Ability to work during any five week days for supporting our customers during the weekend. Positions are based in Hyderabad, India (required to work from our office locations). Career Level - IC1 Responsibilities As an Associate Support Engineer, you will be the technical interface to internal customers for resolution of problems related to the installation, recommended maintenance, and hardware and software issues. Your primary task will be to provide level one support to customers who contact the Employee Support channels and maintain high level of customer satisfaction while meeting guidelines. Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support. Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers. Install, configure, and support workstation software, hardware, and printers. Implement applications and software upgrades and troubleshoot any performance issues. Troubleshoot system and network problems, diagnose, and solve hardware or software faults. Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions. Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues. Collaborate with others to resolve complex issues. Identify and suggest possible improvements on procedures. Pass on any feedback or suggestions by customers to the appropriate internal team. Participate in the testing and evaluation of new technology. Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Summary We are looking for a dedicated and knowledgeable IT Support Administrator to manage and support our internal technology infrastructure, ensuring seamless operations across networks, devices, applications, and user environments. The ideal candidate will serve as the first point of contact for technical support, manage IT systems, and contribute to the maintenance, monitoring, and improvement of IT operations. Key Responsibilities End-User Support: Provide Tier 1 & Tier 2 technical support to users for hardware, software, networking, and systems issues. Respond to service requests and incidents through a ticketing system (e.g., JIRA, ServiceNow, Zendesk). Troubleshoot issues related to Windows/Mac OS, printers, mobile devices, and office equipment. Set up and configure laptops, desktops, VoIP phones, and other peripherals. Assist in onboarding/offboarding users including account setup, hardware provisioning, and access permissions. System & Network Administration Monitor and maintain local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connectivity. Administer Active Directory, Group Policies, DNS, DHCP, and other Windows Server services. Manage Office 365 / Microsoft 365, Google Workspace, or other productivity platforms. Perform regular patch management, software updates, and antivirus deployments. Asset And Inventory Management Maintain and update IT asset inventory for hardware and software licenses. Coordinate with vendors for equipment procurement, warranty claims, and service requests. Security & Compliance Ensure data security best practices, including user permission audits, endpoint protection, and secure backups. Enforce IT policies for passwords, access control, device usage, and acceptable use. Participate in audits and compliance checks (ISO, SOC, HIPAA, etc., if applicable). Documentation & Process Improvement Create and maintain user guides, knowledge base articles, and standard operating procedures (SOPs). Identify and propose improvements to support processes and IT infrastructure. Required Qualifications Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). 5+ years of experience in IT support or system administration. Proficiency with Windows and Mac operating systems, Microsoft 365, and standard desktop applications. Experience with Active Directory, DNS, DHCP, Group Policies, and remote support tools. Knowledge of networking fundamentals (TCP/IP, DHCP, VPN, firewalls). Strong troubleshooting skills and ability to diagnose both hardware and software issues. Preferred Qualifications Certifications such as CompTIA A+, Network+, Microsoft Certified (MCP, MCSA), ITIL, or Cisco CCNA. Experience with ticketing systems (JIRA, ServiceNow) and remote management tools (TeamViewer, AnyDesk). Exposure to cloud-based environments (Azure AD, AWS, Google Workspace). Familiarity with mobile device management (MDM) tools such as Intune or JAMF. Understanding of cybersecurity principles and endpoint protection solutions. Soft Skills Strong communication and interpersonal skills. Excellent time management and ability to handle multiple priorities. Customer-focused attitude with a sense of urgency. Team player with a proactive and analytical mindset. (ref:hirist.tech) Show more Show less

Major Duties Monitor the production environment. Identify and implement opportunities to improve production stability. Ensure incidents are prioritized and worked on in proper order and review backlog items. Investigating, diagnosing, and solving application issues. Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents. Follow-up on cross-team incidents to drive to resolution. Developing and delivering product changes, enhancements in a collaborative, agile team environment. Build solutions to fix production issues and participate in ongoing software maintenance activities. Understand, define, estimate, develop, test, deploy and support change requests. Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management. Operates independently; has in-depth knowledge of business unit / function. Communicate with stakeholders and business on escalated items. As subject area expert, provides comprehensive, in-depth consulting to team and partners at a high technical level. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work. Periodically engage with business partners to review progress and priorities and develop and maintain rapport through professional interactions with clear, concise communications. Ensure cross-functional duties, including bug fixes & scheduling changes etc. are scheduled and completed by the relevant teams. Work with the team to resolve problems, improve production reliability, stability, and availability. Follow the ITIL processes of Incident, Problem & Change Management. Ability to solve complex technical Have : 8 -12 years of professional experience in software maintenance / support / development with Programming / Strong Technical background. 80% Technical and 20% Manager skills. Proficient in working with ITIL / ITSM (Service Now) & Data Analysis. Expert on Unix commands and Scripting. Working knowledge of SQL (Preferably Oracle, MSSQL). Experience in supporting ETL/EDM/MDM Platform using tools like SSIS, Informatica, Markit EDM, IBM Infosphere DataStage ETL experience is mandate if EDM experience is not present. Understanding of batch scheduling system usage and implementation concepts. Trigger solutions using external schedulers (Control-M), services (Process Launchers & Event Watchers) and UI. Well versed with Change Management process and tools. Experience in incident management, understanding of ticket workflows and use of escalation. Good understanding of MQ/Kafka (both consumer/producer solutions). Good understanding of Rest/SOAP to Have : Proficient in Java and able to go into code to investigate and fix issues. Understanding of DevOps, CICD & Agile techniques preferred. Basic understanding of front-end technologies, such as React JS, JavaScript, HTML5, and CSS3. Banking and Financial Services Knowledge is preferred. More importantly, the candidate should have a strong technical background. (ref:hirist.tech) Show more Show less

Location : Vikhroli Experience : 6+ Years Notice Period : Immediate up to 60 days Mandatory Key skills : SAP FICO Consultant, SAP S4/HANA, Accounting (accounts payable, receivable, tax, and treasury systems). We are seeking an accomplished SAP FICO Consultant (Service Manager Finance) to oversee the full lifecycle of finance-related IT service delivery. This role will lead the operational and strategic management of complex SAP environments, including SAP FICO and S/4HANA, while driving seamless global operations and integration across key financial platforms such as accounts payable, receivable, tax, and treasury systems. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related engineering discipline. Minimum of 6 years in IT service delivery, with at least 25 years of hands-on experience in SAP Finance (FICO) and S/4HANA. Demonstrated expertise in managing global IT operations and integrating SAP with third-party financial systems (accounts receivable/payable, etc.). Solid understanding of ITSM/ITIL frameworks; certifications such as ITIL, COBIT, or DevOps are advantageous. Awareness of compliance, data security, and governance practices in financial IT ecosystems. Strong capabilities in vendor coordination, stakeholder engagement, and cross-functional collaboration. Key Responsibilities Ensure seamless day-to-day operations of finance IT services through effective monitoring, timely issue resolution, and performance management. Oversee service delivery and system integration of SAP FICO and S/4HANA with modules related to tax compliance, treasury, and vendor invoice management. Lead ongoing service enhancement initiatives to improve quality, compliance, automation, and scalability. Manage incident, change, and request processes to minimize disruptions and maintain continuity across finance operations. Collaborate with global business teams and internal stakeholders to align IT services with evolving financial process requirements. Track and report on SLAs, OLAs, KPIs, and operational metrics while proactively identifying and addressing risks or service gaps. Serve as a subject matter expert in SAP finance operations and ensure adherence to governance and documentation best practices. Maintain updated service documentation, including SOPs, knowledge bases, and support resources to enable operational efficiency. Support budget planning, cost control, and procurement activities related to finance IT services. Facilitate smooth onboarding of new services by coordinating with solution design teams and ensuring readiness for operational integration. Key Competencies Deep functional knowledge of SAP finance modules and integration landscapes. Excellent leadership, interpersonal, and communication skills. Strong analytical and problem-solving mindset, with a proactive approach to risk mitigation. Experience in managing service budgets, performance reporting, and cost optimization. Ability to work effectively under pressure in a global, fast-paced enterprise environment (ref:hirist.tech) Show more Show less

Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it.” Description: Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. Having an experience in ServiceNow Development from medium to complex needs. Able to Understand customer requirements and work on requests. Experience with implementation of modules related to CSM and ITSM. Has working experience on Instance Upgrades and Patches for multiple customers. Experience in scripting language: JavaScript and ServiceNow scripting. Should have working experience in Integration using REST/SOAP and Integration Hub. Very Good Experience working with relational databases. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. Has working understanding of Agile Team. Preferred working experience on MSP based instance. Required Certifications: ServiceNow - Certified System Administrator ServiceNow - Certified Application Developer Desired Certifications ITIL V3 Foundation or ITIL 4 Foundation ServiceNow - Certified Implementation Specialist Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Virtual Agent Total Experience Expected: 06-08 years Qualifications BE/Btech/BCA Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities. Show more Show less

Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it.” Having experience in ServiceNow Development and ability to drive solutions independently. Has worked on ITSM extensively and understanding of CMDB. Also, is aware of other ServiceNow products and having practical work experience would be added advantage. Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application Experience in managing flows and workflows of Medium to Complex in nature. Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Understanding of Service Portal designing would be an added advantage. Candidate Must Have General Development Experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Ability to take role of Solution Architect and deliver projects for implementation and enhancements for customers along with Project Managers. Proficient in JavaScript with understanding on ServiceNow scripting. Must have some experience working with relational databases. Candidate must be able to provide management support. Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team. Support the junior members and also check the performance of the junior developers. Communication with the Internal and External stakeholders for gathering of business needs. Required Certifications and Knowledge: ServiceNow - Certified System Administrator ServiceNow – ITSM preferred or any other Implementation Specialist Working in Agile Team and Scrum Framework. Preferred Certifications And Knowledge Certified Application Developer ITIL Certification Micro-certifications: Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Agile & Test Total Experience Expected: 08-10 years Qualifications B.E./ B.Tech Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities. Show more Show less

Job Summary We are looking for a highly skilled and visionary DevOps & AIOps Expert to lead the automation, monitoring, and intelligent operations of our IT infrastructure and software delivery pipelines. The ideal candidate will be responsible for designing and implementing DevOps practices alongside AIOps capabilities to improve reliability, reduce downtime, and enable proactive issue resolution using artificial intelligence and machine learning. This role requires a deep understanding of CI/CD, infrastructure automation, observability tools, and AI-driven Responsibilities : Responsibilities : Design, implement, and manage CI/CD pipelines using tools like Jenkins, GitLab CI, CircleCI, or Azure DevOps. Automate infrastructure provisioning and configuration using Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation. Manage containerization and orchestration using Docker and Kubernetes. Maintain secure and scalable cloud environments (AWS, Azure, GCP) including compute, storage, and networking. Optimize build and deployment processes for performance, repeatability, and reliability. Implement and enforce DevOps best practices for code quality, release management, and version Responsibilities : Deploy and configure AIOps platforms (e.g., Moogsoft, BigPanda, Splunk, Dynatrace, Datadog, or IBM Watson AIOps). Implement machine learning-based anomaly detection and root cause analysis systems. Aggregate and analyze logs, metrics, and traces to derive operational insights and automate alert management. Integrate AI-driven automation for incident detection, diagnosis, and remediation. Collaborate with infrastructure, application, and security teams to build self-healing systems. Continuously evaluate emerging AIOps technologies to enhance operational Skills Required : Stack : : Jenkins, GitLab CI, Azure DevOps, : Terraform, Ansible, Chef, Puppet, : Docker, : Kubernetes, : Python, Bash, : Git, GitHub, : Prometheus, Grafana, ELK/EFK Platforms : : (EC2, S3, Lambda, : (VMs, App Services, Cloud Platform : (GKE, Tools : Moogsoft, BigPanda, Splunk ITSI, Dynatrace, AppDynamics, LogicMonitor, Datadog Log & Metric Analysis : ELK stack, Fluentd, Logstash, Frameworks : Python (Scikit-learn, TensorFlow), Jupyter Notebooks (for custom : Bachelors or Masters degree in Computer Science, Information Technology, or related field. 6+ years of experience in DevOps; 2+ years working with AIOps platforms. Strong knowledge of DevOps principles, site reliability engineering (SRE), and IT operations. Experience with monitoring, observability, and AI-driven automation. Strong analytical and problem-solving skills with a proactive mindset. Excellent communication and collaboration Certifications : AWS/Azure/GCP Certified DevOps Engineer Certified Kubernetes Administrator (CKA) Terraform Associate Certification ITIL / AIOps Foundation (e.g., from Moogsoft, Splunk) (ref:hirist.tech) Show more Show less

Experience : 3+years. Location : Nagpur. Notice period : 30days. Mandatory skills : SOC, Qradar , Endpoint corwdstrike. Job Description Responsible for conducting information security investigations as a result of security incidents identified by the Level 1 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone). Act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques. Should have experience in Developing new correlation rules & Parser writing. Experience in Log source integration. Act as the lead coordinator to individual information security incidents. Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Center. Document incidents from initial detection through final resolution. Participate in security incident management and vulnerability management processes. Coordinate with IT teams on escalations, tracking, performance issues, and outages. Works as part of a team to ensure that corporate data and technology platform components are safeguarded from known threats. Communicate effectively with customers, teammates, and management. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of security systems, SOC security process, procedures and policies. Define, create and maintain SIEM correlation rules, customer build documents, security process and procedures. Follow ITIL practices regarding incident, problem and change management. Staying up-to-date with emerging security threats including applicable regulatory security requirements. Maintain an inventory of the procedures used by the SOC and regularly evaluate the SOC procedures and add, remove, and update the procedures as appropriate. Publish weekly reports to applicable teams. Generate monthly reports on SOC activity. Secondary skills : AV, HIPS, DCS, VA/ PT desirable. (ref:hirist.tech) Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers. Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class. At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management – then this role is for you. Your Future at Kyndryl Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: 7–12 years of experience in IT infrastructure, system administration, or DevOps roles. Strong hands-on experience with VCF on VxRail and VMware Aria Operations and Automation. Proficiency in infrastructure automation using Ansible and experience managing pipelines using Azure DevOps (CI/CD). Solid background in system management, network administration, and technical support. Expertise in operating systems like Linux, Windows, and Unix. Working knowledge of cybersecurity operations: incident response, vulnerability management, threat hunting, IT security architecture, and risk management. Strong understanding of data warehousing, data modeling, database administration, and data quality frameworks. Advanced networking knowledge including routing/switching, load balancing, VPNs, and infrastructure troubleshooting. Preferred Technical and Professional Experience: Strong analytical and troubleshooting mindset with a systematic approach to problem-solving. Familiarity with databases such as SQL, DB2, MySQL. Relevant certifications in areas such as Cybersecurity (e.g., CISSP, CEH), Cloud Computing (e.g., Azure/AWS), or Project Management (e.g., PMP, ITIL). Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers. Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class. At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management – then this role is for you. Your Future at Kyndryl Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: 7+ years of experience in IT infrastructure or storage engineering roles. In-depth knowledge and hands-on experience with: NetApp NAS and StorageGRID ONTAP Administration & Management Ansible Automation and CI/CD Pipelines using Azure DevOps Strong background in system management, network administration, and technical support. Solid understanding of operating systems (Windows, Linux, Unix) and enterprise software systems. Familiarity with cybersecurity principles, including: Incident response Security operations Vulnerability management IT security architecture and cyber risk management Threat hunting and compliance with cybersecurity standards. Strong expertise in data warehousing, data modeling, data architecture, and database administration across platforms. Solid foundation in networking technologies including routing, switching, load balancing, VPNs, and performance troubleshooting. Preferred Technical and Professional Experience: Strong analytical and systematic troubleshooting skills. Working knowledge of relational databases like SQL, DB2, MySQL. Professional certifications in any of the following areas: Cybersecurity (e.g., CISSP, CEH) Cloud Computing (e.g., Azure, AWS) Project Management (e.g., PMP, ITIL) Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less

New Delhi, India Job Info Job Identification 27189 Posting Date 06/16/2025, 09:41 AM Apply Before 06/30/2025, 03:59 PM Job Schedule Full time Locations New Delhi, India Agency UNDP Grade NB2 Vacancy Type National Personnel Service Agreement Practice Area Effectiveness Bureau Regional Bureau for Asia and the Pacific Contract Duration 1 Year with Possibility for extension Education & Work Experience Bachelor's Degree - 2 year(s) experience OR High School certificate- 5 year(s) experience Required Languages Fluency in English and Hindi is required Vacancy Timeline 2 Weeks Job Description Organizational Context UNDP has been working in India since 1951 in almost all areas of human development. Together with the Government of India and development partners, we have worked towards eradicating poverty, reducing inequalities, strengthening local governance, enhancing community resilience, protecting the environment, supporting policy initiatives and institutional reforms, and accelerating sustainable development for all. With projects and programmes in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to supporting the Government of India’s national development vision and priorities and accelerating the achievement of the SDGs for the people and the planet. UNDP India’s New Country Programme (2023-2027) Builds On Our Prior Work And Aims To Provide An Integrated Approach To Development Solutions In Three Strategic Portfolios Strong, accountable and evidence-led institutions for accelerated achievement of the SDGs. Enhanced economic opportunities and social protection to reduce inequality, with a focus on the marginalized. Climate-smart solutions, sustainable ecosystems and resilient development for reduced vulnerability. South-South cooperation, gender equality and social inclusion are promoted across the pillars. The programme is supported by a framework of renewed partnerships and blended finance solutions, strategic innovation and accelerator labs, and data and digital architecture. You are invited to join a team of future-smart development professionals to support India in achieving the national and globally agreed goals. As part of the UNDP team, your focus will be to work with diverse stakeholders to find country-specific solutions that lead to sustainable development and reach those furthest behind first. Office/Unit/Project Description UN house at 55 Lodhi Estate, New Delhi has an ICT helpdesk team which provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes daily desk support and management of ICT Infrastructure. Within this team, one ICT Assistant is required. S/he will be based at UNDP, New Delhi and shall work under the guidance and supervision of the Head of the ICT Unit (ICT Associate). As this is a full-time position, s/he cannot hold any other job/assignments during this assignment. Job Purpose And Scope Of Work Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Support Assistant promotes a client-oriented approach. Main Purpose The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large Country Office (CO) and UNDP Headquarters (HQ) staff for resolving ICT-related issues. The ICT Support Assistant provide IT Support services to all UN Agencies staff located in UN House in India. Duties And Responsibilities Supports implementation of ICT management systems and strategies, focusing on achievement of the following results : Ensure compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Support with the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services. Contribute to the business processes mapping and implementation of the internal standard operating procedures (SOPs). Provision of inputs to prepare results-oriented ICT workplans. Ensure effective functioning of the (CO) hardware and software packages, focusing on the achievement of the following results: Performance of key technical functions, including changing of hardware electronic components (disks, memory, network wiring, power sources, etc.) and routine repairs. Assistance in the installation of commercial and in-house developed software and related upgrades Assistance in upgrading patch and anti-virus programs on a timely basis. Monitoring of internet traffic, usage and performance on a frequent and regular basis. Support users in backing up and restoring their files, as well as in virus detection, removal and prevention. Organizing Video/Audio/Web Conferences Install, configure and troubleshooting O365 applications. Supports networks administration, focusing on the achievement of the following results Assistance in resolving network related issues and monitor network performance Responds to user queries regarding network access. Assistance in backup and restoration procedures for local drivers. Maintenance of backup logs. Assistance with organization of off-site storage of backups. Managing Cisco Meraki Network Provides administrative support, focusing on the achievement of the following results: Maintenance of an up-to-date inventory of software and hardware. Maintenance of a library of ICT related reference materials. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. Extraction of data from various sources. Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. Provision of ICT support to key events. Facilitates Knowledge Building, Digital Literacy, And User Training Conduct training and orientation sessions for staff on digital tools and responsible ICT practices. Develop and maintain user guides, FAQs, and internal knowledge resources to support self-service. Provide one-on-one coaching to staff, promoting digital inclusion and the effective use of collaborative tools such as SharePoint, Teams, and OneDrive. Contribute to the digital knowledge management efforts, including organizing shared drives and supporting internal information-sharing platforms. Participation and assistance in the organization of training for the CO staff on ICT issues. Sound contributions to knowledge networks and communities of practice. Supports Digital Transformation, Innovation, And Automation Support the rollout and adoption of innovative digital platforms and services aligned with UNDP’s global digital strategy. Assist in automating routine business processes using tools like Microsoft Power Apps, Power Automate, Power BI and SharePoint workflows. Participate in the testing and localization of global digital systems and tools to improve programme and operational efficiency. Contribute ideas to improve digital workflows, enhance staff engagement with technology, and foster a culture of innovation. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization Institutional Arrangement [1] This will be a shared position through Common Services Account (CSA) of all UN Agencies located in the UN House and will report to UNDP’s Head of ICT. Reporting To: Head of ICT Support Unit (ICT Associate), UNDP India Reportees to this position (if applicable ): N/A [1] NPSA holders hired under a National implementation modality, remain under the administrative supervision of UNDP, even if daily supervision is ensured by the national counterpart. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic Area Name Definition Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customers service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client’s upcoming needs and concerns. Information Management & Technology Network, Communication and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. Information Management & Technology IT Research and Development Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar isdesirable Min. Education Requirements Secondary education is required. Or A university degree in Information Technology/Computer Science or equivalent field will be given due consideration, but it is not a requirement. Min. years of relevant work experience Minimum of 5 years (with secondary education) or 2 years (with bachelor’s degree) of relevant experience in Information Technology/Computer Science. Required skills Experience in office365 applications including SharePoint & Microsoft Power platform. Experience in organizing online web conferences e.g. Zoom, MS Teams, Cisco Webex etc. Experience in supporting application development on .net technology. Desired skills in addition to the competencies covered in the Competencies section Exposure to Power Apps, Power Automate & Power BI Exposure to app development on .net Experience of working with international organizations including the UN Required Language(s) Fluency in English and Hindi is required. Professional Certificates N.A. Remuneration starting at INR 8,89,418.16 (Annual) / INR 74,118.18 (Monthly) as per the scale depending on qualifications and experience. The remuneration is excluding 8.33% pension amount paid over and above the salary Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert. Similar Jobs Show more Show less

Skills: ITSM, Cisco Certified, VMWare ESXi, Remote Troubleshooting, Network Monitoring, Microsoft server, Solarwinds, Patch Management, JOB TITLE: Technical Support Engineer JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain. QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics) CERTIFICATIONS: ITIL EXPERIENCE: 3-5 years of experience in Monitoring REPORTING TO: SDM - NOC Responsibilities (includes All Tasks) Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams Understanding and report preparation based on the customer requirement. Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitoring Windows server backup and inform in case of any failures. OS and Patch Management knowledge & understanding Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts Technical Skills /Competencies MANDATORY Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.) Knowledge of monitoring VMWare clusters in high-availability environments Broad experience using a variety of monitoring and ticket management tools Experience providing remote support using virtual desktop tools A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. Knowledge of Microsoft server OS and Network Devices Excellent written, verbal and interpersonal skills Soft Skills MANDATORY Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers Show more Show less