Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, you'll build a wide network of stakeholders of varying levels of seniority It’s a chance to hone your existing technical skills and advance your career We're offering this role at associate vice president level What you'll do In your new role, you’ll engineer and maintain innovative, customer centric, high performance, secure and robust solutions. You’ll be working within a feature team and using your extensive experience to engineer software, scripts and tools that are often complex, as well as liaising with other engineers, architects and business analysts across the platform. You’ll Also Be Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working code Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need You’ll need a background in software engineering, software design, architecture, and an understanding of how your area of expertise supports our customers. You’ll Also Need Eight to ten years of overall experience, with at least six years in PySpark, AWS, and SQL Experience of DevOps, Testing and Agile methodology and associated toolsets A background in solving highly complex, analytical and numerical problems Experience of implementing programming best practice, especially around scalability, automation, virtualisation, optimisation, availability and performance Show more Show less

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Release Train Manager This is a unique opportunity to join a fast paced and Agile team, responsible for aligning the vision, planning, and interdependencies of many teams by providing cross-team or domain synchronisation of the portfolio delivery and domain pipeline With no two days the same, you'll have the chance to be a true servant leader and help ensure consistent Agile delivery at scale In this exciting role, you'll enjoy regular engagements with key stakeholders as well as the opportunity to build your network across the bank We're offering this role at director level What you'll do As a Release Train Manager, you’ll be responsible for developing and maintaining the release train. This will include the preparation and review of the release and environment strategy, involving plans and estimation and managing interdependencies. With your vital leadership, you’ll provide cross-team synchronisation, making sure everyone has a clear understanding of how their work helps our customers. You’ll drive continuous improvement across delivery via various channels, including improving or removing manual steps, and we’ll also look to you to demonstrably improve release train agility and value to the customers. Your responsibilities will include: Enhancing deployment and management phases of the development lifecycle, including through Agile coaching and active contribution to release and environment best practice Facilitating and fostering the preparation of release and sprint vision, goals and work pipelines and facilitating pre and post planning meetings Building and communicating release calendars and iterative planning cycles and synchronising with other release train managers across domains Aggregating the programme release objectives into value streams release objectives where they exist and publishing them for visibility and transparency Assisting with the economic decision-making by facilitating estimation by teams and the roll up to programme and portfolio levels The skills you'll need We’re looking for someone with expertise in running complex release trains spanning multiple scrum and non-scrum teams, building release calendars and iterative planning cycles with other release train managers across domains. You’ll need more than six years of experience in facilitating and fostering the preparation of release and sprint vision, goals and work pipelines and facilitating pre and post planning meetings for digital applications. We’ll look for you to demonstrate leadership acumen in driving continuous improvements in various value streams aligned to the bank’s goals and objectives. In addition, you’ll need experience to manage budgets for large programmes facilitating the demand and supply of resources at platform or portfolio level. You’ll also need: Experience of running multiple matrix managed cross-functional teams Expert level knowledge and proficiency with scaled Agile and P3M tools and methodologies spanning value stream, portfolio, programme and team levels The ability to prioritise and sequence tasks that are to be delivered by the feature teams Strong servant leadership capabilities along with the ability to create and share a vision in-line with the bank’s Great stakeholder management skills, with the ability to influence both business and technical partners Show more Show less

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, you'll build a wide network of stakeholders of varying levels of seniority It’s a chance to hone your existing technical skills and advance your career We're offering this role as associate level What you'll do In your new role, you’ll engineer and maintain innovative, customer centric, high performance, secure and robust solutions. You’ll be working within a feature team and using your extensive experience to engineer software, scripts and tools that are often complex, as well as liaising with other engineers, architects and business analysts across the platform. You’ll also be: Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working code Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need You’ll need a background in software engineering, software design, architecture, and an understanding of how your area of expertise supports our customers. You'll need experience in Java full stack including Microservices, ReactJS, AWS, Spring, SpringBoot, SpringBatch, Pl/SQL, Oracle, PostgreSQL, Junit, Mockito, Cloud, REST API, API Gateway, Kafka and API development. You’ll also need: Experience of working with development & testing tools, bug tracking tools and wikis Experience in multiple programming languages or Low Code toolsets Experience of DevOps, Testing and Agile methodology and associated toolsets A background in solving highly complex, analytical and numerical problems Experience of implementing programming best practice, especially around scalability, automation, virtualisation, optimisation, availability and performance Show more Show less

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Customer Service & Operations Analyst We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basisWe're offering this role at senior analyst level What you'll do As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and within our service targets. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. Day-to-day, you’ll be: Authorising and investigating transactionsCollecting and analysing the required information from the customers and businessesReviewing processes which could be automated or enhanced to improve the customer and business experience The skills you'll need In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You’ll also demonstrate: An awareness of changes in trends, policies and regulationsAn understanding of our industry and its customersExperience of managing stakeholder relationships

Join us as a Technology Controls Testing Analyst We’ll look to you to protect the bank by assuring that our applications and technology infrastructure is adequate, effective and fit for purpose on an end-to-end basisYou’ll clearly document any control weaknesses identified within the adequacy and effectiveness assessments and testing undertakenThis is a chance to join a talented and supportive team that will help you achieve great exposure as you develop with usWe're offering this role at associate level What you'll do In this role, you’ll work with Information Technology General Controls, including complex Automated Controls and contribute to the ongoing design and development of assurance processes and methodology. You’ll also maintain detailed test documentation and reports for the technology you assess, keeping stakeholders informed of testing progress and results, in line with quality expectations. We’ll look to you to clearly communicate any identified control weaknesses to the team, relevant business contact or SME. In Addition, You’ll Contribute to the development and delivery of an annual risk-based assurance programmeCollaborate with business teams, at relevant level, to ensure a comprehensive understanding of controls and their testing proceduresPerform walkthroughs with stakeholders on the technology you assess, documenting high quality control testing workpapersStay up to date with regulatory requirements and industry best practices for technology controlsUndertake adequacy and effectiveness assessments of technology controls The skills you'll need To excel in this role, you’ll have a proven experience of developing and executing test plans on technology with IT General Controls and complex Automated Controls, including adequacy and effectiveness of technology controls. You’ll Also Have The ability to identify risks associated with use of IT applications and infrastructure and assess the internal controls that provide mitigationGood written and verbal communication skills to effectively document test plans, results, and communicate findings to team, stakeholders and SMEsThe ability to identify control weaknesses and recommend improvements to strengthen internal control frameworks

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Programme or Project Officer This is an opportunity to take on a new challenge in a project support roleYou’ll have the chance to make a tangible impact on our function and develop your skillsTake on this exciting, fast paced role, and advance your career with usWe're offering this role at associate level What you'll do You’ll be improving the planning and delivery process by collecting and maintaining data in a consistent form. You’ll also support the project governance and control including tracking the performance and progress of projects, project financial control and adoption. It’ll be your responsibility to: Develop guidelines, procedures and templates to collect and maintain consistent data, and provide hands-on delivery support to a programme or projectSupport with the creation and update of programme or project plans as required by the programme or project managerSupport the identification of where cross-project dependencies exist and track or monitor these in support of the managerSupport management in the implementation of agreed regular progress reporting mechanisms for all projects and thereby monitor routine progress of projects, and assist in the preparation of the programme status or project highlight reportsEstablish and maintain an information management system, managing both electronic and hard-copy configuration libraries The skills you'll need You’ll need experience of project support roles internally or externally, and knowledge of project types and the project lifecycle. You’ll also need: Expertise in tools such as MS Office, Planview, Oracle and SharePointKnowledge of organisational processes and procedures, including risk frameworksStrong interpersonal and communication skills

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Customer Service & Operations Analyst In this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bankWe're offering this role at senior analyst level What you'll do As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans. Your day-to-day activities will include: Authorising and investigating all transactions to defined KPIsProviding specialist support by monitoring and sharing MICollecting and analysing the required information from the customers and businessesReviewing processes which could be enhanced to improve the customer experience The skills you'll need In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines. You’ll also demonstrate: An awareness of changes in trends, policies and regulationsAn understanding of our industry and its customersA thorough understanding of products, processes and banking systems

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Customer Service & Operations Delivery Analyst Take on a new role, where you’ll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisationWe’ll look to you to analyse, assess and deliver projects and change initiatives and regulatory changes which will affect our systems and processesThis is an opportunity to manage complex internal and external stakeholder relationships, as you make sure that the delivery aligns with customer and business needsWe're offering this role at associate level What you'll do As a Customer Service & Operations Delivery Analyst, you’ll be analysing and interpreting how changes to the business operating model will impact existing procedures. You’ll provide recommendations and your expertise to a bank-wide stakeholder network, and you’ll be acting as an internal consultant to enable and inform effective standards, processes and controls. Day-to-day, you’ll be: Providing an analysis of performance against targets, identifying where improvements can be madeFacilitating the development of new ideas and supporting the project management of your initiatives and change projectsUnderstanding potential changes and translating these to business processes to establish the changes or improvements neededPlanning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives The skills you'll need We’re looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, you’ll be able to build robust working relationships with internal and external stakeholders. You’ll also have experience in using project management methodologies, such as Prince 2 and P3M. In addition, you’ll need: Good knowledge of process management and products relating to the business areaAn understanding of the customer product and service propositionAn awareness of technology governanceExperience in using business analysis tools and methodologiesKnowledge of developing business and technical architectures

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Markets Data Management Associate If you have a background of working in the financial services industry alongside excellent leadership skills, this could be the ideal role for youYou’ll make sure that your team fully understand their role in the customer in-life cycle managementHone your stakeholder management and influencing skills in a role where you’ll be able to build your network and gain exposure for your workWe're offering this role at associate level What you'll do As a Markets Data Management Associate, you’ll be supervising a team who facilitate reference data requests, on-boarding, off-boarding and the in-life cycle events of our customers. In order to inspire and educate your team, you’ll seek out opportunities to engage with new and existing functions and learn new skills. We’ll look to you to maintain an in-depth understanding of the end-to-end customer lifecycle to identify opportunities for optimisation and to provide an excellent customer experience. You’ll also be: Analysing and interpreting the volume trend and pattern to support management in making the right decisionsMonitoring and managing service standards through performance metrics and meetings with our business partnersRecognising and validating continuous improvements ideas, guiding the team when implementing these to drive business success The skills you'll need You’ll have previous experience of leading and motivating teams, alongside the ability to build, maintain and enhance relationships at all levels. We’ll expect you to have the ability to analyse and diagnose issues, alongside experience of delivering long term plans and large scale projects. You’ll also need: Extensive experience in the financial services industryA background of working in a rapidly evolving and changing environment with minimum line managementA track record of implementing process improvements and creating robust operational risk control frameworksThe ability to create a culture that will drive productivity and ensure quality and change managementExcellent communication and interpersonal skills, with experience of influencing others and winning support

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Risk Modelling Lead Analyst You’ll be developing and maintaining compliant and fit for purpose models used in the bank’s risk frameworkWith your skills and expertise, you’ll be able to provide clear and well-presented analysisJoin a collaborative and supportive team environment, where you’ll be valued for sharing your ideas and learning from othersWe're offering this role at senior analyst level What you'll do In this key role, you’ll design, develop and maintain effective and compliant statistical risk and decision support models and related analytics. We’ll look to you to deliver analytics and performance MI relating to risk models and for the development of new and enhanced approaches, in support of improved business and customer outcomes. Your responsibilities will include: Providing business and other stakeholders with advice and support on model use, model impact and model implementationSupporting regulatory engagement and internal governance in relation to risk models and model frameworksProviding well documented models that meet the bank’s standards and requirementsSupporting the delivery of all milestones to agreed dates, budget and quality standards The skills you'll need You’ll already have experience of working in a modelling function or some related quantitative function, part of which will have been in a retail or wholesale banking environment. We’ll expect you to be qualified to degree level in a numerate discipline with experience in data driven analysis and statistical or mathematical modelling. You’ll also need: Experience of risk systems, methodologies and processes in a retail or wholesale banking environmentA background in using programming languages, ideally on large datasets in a mainframe or server environment, and approaches to apply in situations of scarce dataAn understanding of statistical techniques, and how they are applied appropriately for the benefit of the bank and our customersGood team working skills

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Markets Data Management Analyst We’re looking for a creative and analytical individual to look for innovative ways to improve our processesAs a Markets Data Management Analyst, we’ll expect you to act as a point of contact for queries, requests and the facilitation of on-boarding and trade execution for clientsYou’ll be working in partnership with internal and external stakeholders, allowing you to hone your communication skills and gain great exposure for your workWe're offering this role at senior analyst level What you'll do You’ll be supporting the static setup and maintenance of client and standard settlement instructions, which will facilitate the on-boarding, off-boarding and in-life cycle events of our customers. We’ll look to you to make sure that your stakeholders fully understand the global reference data strategy and agenda. And you’ll be managing the expectations of internal support functions with insight into client requirements and the development of business. Your responsibilities will include: Maintaining an understanding of front-to-back client life cycleSuggesting areas of improvement for daily processing and escalating these appropriatelyFormulating plans, that are delivered in-line with agreed risk, cost and time requirementsActing as a point of contact for static data queries and requestsDriving the development, implementation and regular review of policies and procedures including AML, know your customer and suitability, ensuring colleagues have adequate awareness and training The skills you'll need We’ll expect you to have experience in the financial services industry, with a specialism in reference data, client on-boarding or client exits. You’ll need to have excellent analytical skills, with a structured and methodical approach when investigating data issues. Crucially, you’ll have the ability to thrive in a fast-paced and rapidly evolving and changing environment. You’ll also need: Experience of analysing and diagnosing issues and taking ownership of themExcellent communication and presentation skillsStrong interpersonal skills with the ability to build, maintain and enhance relationships at all levelsGood Microsoft Office Excel, Word and PowerPoint skills

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Software Engineer This is an opportunity for a technically minded individual to join us as a Software EngineerYou’ll be working with new and innovative technology to deliver high impact solutionsHone your existing software engineering skills and advance your career in this critical roleWe're offering this role at assistant vice president level What you'll do You’ll apply widely agreed software engineering principles and methodologies to design, develop, test and maintain applications and services to achieve the stated business and technology goals within required budgets and timelines. We’ll also look to you to oversee the quality of work, making sure that it meets the technical standards for all services output. You’ll also: Design and develop reusable libraries and application programming interfaces for use across the bankDesign and develop software that is amenable for a greater automation of build, release testing and deployment process on all environmentsSupport the reuse and sharing of platform components and technologies within the software engineering teamsDeliver software components to enable the delivery of platforms, applications and servicesWrite unit and integration tests, in automated test environments to ensure code quality The skills you'll need You’ll need a background in software engineering, software design or database design and architecture, as well as experience of developing software in a SOA or micro-services paradigm. You should also have development experience in a programming language, experience of using industry recognised frameworks and development tooling, and a background of implementing programming best practice, especially around scalability, availability and performance. You’ll also need: At least eight years of experience in Camunda BPM, Java, and Spring BootKnowledge of the key phases of software delivery lifecycle and established software development methodologiesExperience of working in an environment where products must be delivered to specific timescalesAn understanding of how to translate product and business requirements into technical solutionsThe ability to understand and support, modify and maintain systems and code developed by other engineering teams

Join us as a Customer Service & Operations Unit Leader This is a great platform to advance your career and showcase your extensive leadership skillsYou’ll be leading the people in your unit to deliver outstanding customer experiences and successful business outcomesYou can expect to enjoy an engaging and fast-paced environment, as well as considerable stakeholder interactionWe're offering this role at vice president level What you'll do You’ll be overseeing the smooth running of your unit, creating and embedding a high performing culture of customer service, driven by a passion for exceeding customers’ expectations. We’ll look to you to make sure that your teams have the tools and knowledge to meet customer needs, and you’ll be implementing continuous improvement activity initiatives that improve efficiency across the business. Additionally, You’ll Be Translating and implementing high level strategic plans into a series of achievable goals, objectives and prioritiesDriving the delivery of an outstanding customer experience and proactively improving service and sales figures through effective performance managementProviding real-time support to our contact centres, identifying barriers to performance, managing improvements and sharing best practiceManaging the relationship between your unit and other business areas, making sure that business impacting incidents are dealt with in a timely manner and cause minimal disruption The skills you'll need To join us in this role, you’ll need extensive leadership experience and a proven ability to deliver outstanding results through others. We’ll be looking for excellent communication and interpersonal skills and crucially, a strong customer focus and experience in customer service delivery techniques. We’ll Also Be Looking For You To Demonstrate Prior experience in complaints and understanding of end to end of the complaints journeyThe ability to identify operational inefficiencies and provide practical solutionsGood understanding of digital transformation drivers, emerging technologies and their role in reimagining customer experienceExperience in fostering agile and high performance culture that embraces innovation, transformation and continuous improvementThe ability for cross functional influence and stakeholder engagement to deliver common transformational goalsThe ability to anticipate transformation risks and ensure alignment with regulatory and governance frameworks

Join us as a Business Analyst This is an opportunity for a driven Business Analyst to join us and make a tangible impact on our functionYou’ll be producing business requirements to inform future state design, as you support teams to understand and link the requirements to the overall domain strategyIt’s a chance to develop your skills as you research, understand and keep up to date with industry thinking, best practice, technology and customer trendsWe're offering this role at associate vice president level What you'll do You’ll support the bank to achieve customer advocacy by eliciting and understanding the internal and external technology customer needs, and analysing, refining, synthesising, translating and ensuring they are documented in a form that can be readily understood by all stakeholders. We’ll look to you to work across teams and stakeholders to capture, validate and document business and system requirements, making sure they are in line with key strategic principles, and translated from business operations, business objectives, or from external requirements. You’ll Also Interact with customers, key stakeholders and the team to obtain and document functional and non-functional needsSupport the team to analyse business requirements and technical specifications to see how they can be developed into small testable and releasable elementsElicit and input into writing business requirements, user stories and epics as required using relevant techniquesSupport the feature team in creating and executing test scenarios and test scripts, identifying and supporting cut-over and implementation tasksFacilitate UAT as well as supporting platform and feature teams in executing the UAT The skills you'll need To take on this role, you’ll need an appropriate business analyst certification such as BAX, CPRE or CBAP. You’ll Also Need Proven application of business analysis tools and techniquesA good understanding of Agile values, principles and methodologies with experience of working within an Agile environmentExcellent communication skills with the ability to communicate complex technical concepts clearly to your peers and management level colleaguesGood collaboration and stakeholder management skills

Join us as an HR Case Consultant Join us in a fast-paced role, where you’ll be interacting with stakeholders across the business, providing professional advice, guidance and support to managers of all levelsYou'll manage a diverse portfolio of HR cases and live chats, including disciplinary, grievance and absenceIt’s an opportunity to be recognized for your expertise and your ability to provide proactive support to our businessWe're offering this role at associate level What you'll do As an HR Case Consultant, you’ll deliver effective coaching and support for the business to enable them to confidently deal with HR issues. You’ll be managing a portfolio of employee grievance, disciplinary and absence cases or employee health cases, advising and supporting people managers on related matters. We’ll look to you to provide consistent advice on the interpretation and application of in scope policies, relevant employment law and taking into account any jurisdictional practices. Additionally, You’ll Be Leading or contributing to project activity to enhance our serviceUsing skilled and in-depth probing to make an assessment of each situation and advise a realistic, business focused solution Minimising risk to the business by ensuring a consistent approach to diagnosis of issues and the subsequent advice and actionsManaging allocated case portfolios in-line with targets in relation to health advisory and maintaining a communication flow with the business throughout the life of the caseProactively contributing to and supporting ongoing continuous improvements across the Policy & Advice operation to enhance our ways of working and simplify it for the customer The skills you'll need To be successful in this role, you’ll need a background in risk assessment and management, coupled with the ability to probe, evaluate and diagnose complex situations and provide practical solutions. We’ll expect you to have previous experience of working in a professional HR capacity, incorporating relationship management and coaching. Crucially, you’ll have the ability to demonstrate excellent communication, influencing and conflict resolution skills, and the ability to adapt them where appropriate to minimise risk for the business. Additionally, You’ll Need A thorough working knowledge of HR policies and procedures and employment law interpretationAn excellent understanding of health and safety and reasonable adjustments and health benefit schemesThe ability to manage relationships with the appropriate third parties to make sure workplace adjustments are implemented efficiently and smoothly, and to manage health benefits casesA background of working with stakeholders to improve the service proposition and improve business line manager capabilityThe ability to balance multiple and conflicting priorities

Join us as a Site Reliability Engineer In this key role, you’ll support the improvement of non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and servicesYou’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure wayThis is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional developmentWe're offering this role at associate level What you'll do As our Site Reliability Engineer, you’ll work alongside colleagues and feature team members to meet defined service level objectives and continually improve systems and environments. You’ll proactively contribute new ideas and innovations to meet short term and longer term goals whilst at the same time balancing and managing risk. You’ll also be accountable for the day-to-day health of both production and non-production environments, responding to incidents as required. A Typical Day Will Involve Providing structure and supporting release processes, suggesting and making improvements where possibleSupporting the clear communication and frequent update of incident status to other teams and customersProviding technical expertise and input to establish the risk tolerance of products and servicesSupporting the maintenance of services once they are live by measuring and monitoring availability, latency, and overall system health The skills you'll need We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes. You'll Also Need Good knowledge and experience of programming languagesStrong knowledge of deploy and release services, automation, and troubleshootingExperience of utilising tools and technology across the software development lifecycleExperience of using a data driven and scientific approach to fact findingStrong communication skills with the ability to proactively engage with a wide range of stakeholders

Join us as a Middle Office Associate Take on a new role, where you’ll have responsibility for the validation of complex trades booked by our tradersYou’ll be managing and resolving queries from traders related to their trade bookings and risk positionsHone your analytical skills in a team where we’ll take a real investment in your career developmentWe're offering this role at associate level What you'll do As a Middle Office Associate, you’ll be reviewing complex trade bookings by analysts and maintaining the preparation of daily control reports. We’ll look to you to establish and maintain good relationships with key stakeholders and trader control teams, as you manage the queries from traders, settlement teams and external parties. Your Responsibilities Will Include Providing trading and sales support to the markets businessMaintaining accuracy and completeness of all trade bookings, and performing trade integrity checksValidating complex trades booked by the tradersMaking sure that process documentation is updatedParticipating in and executing risk and control related activities The skills you'll need We’re looking for someone with experience of trade booking and validation. You’ll have product knowledge of interest rate swaps, basis swaps and cross currency swaps. We’ll also expect you to have strong analytical and root cause analysis skills. You’ll Also Need A degree in Finance with good post qualification experience in the financial sectorKnowledge of loan, deposit, forward rate agreement, foreign exchange and overnight index swapsA background of working in settlements, middle office or confirmation teamsExpert knowledge of Microsoft Office, specifically ExcelGood communication skills, both written and verbal

Join us as a Customer Service & Operations Credit Analyst We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needsSpecialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelinesThis is a chance to build on your credit skills and experience in an engaging and fast-paced environmentWe're offering this role at senior analyst level What you'll do As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience. In Addition, You’ll Review documentation including loan applications, disclosures, and credit evaluationsAuthorise and investigate all credit operations transactionsCollect and analyse the required information from the customers and businessesReview credit operations processes which could be automated or enhanced to improve the customer and business experience The skills you'll need To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines. You’ll Also Need Customer service abilities along with customer and industry knowledgeAn awareness of changes in trends, policies, and regulationsAn understanding of our industry and its customersExperience of managing stakeholder relationships

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Technology Controls Manager You’ll be navigating the fast-changing landscape of technology risk to protect our customers and the day-to-day banking services they rely onIt's a role that will see you building and influencing strong relationships with senior stakeholders across the bank, giving you an excellent platform to boost your profileSurrounded by subject matter experts, inspiring innovators and technology specialists, this is your opportunity to access our expertise and vast industry knowledge to open doors to further career successWe're offering this role at vice president level What you'll do To keep pace with the evolving needs of our customers, we’re constantly investing in the latest cutting-edge technology to deliver a banking experience like no other. But new technology presents new and increasingly complex risks. And as we become increasingly reliant on systems, networks and devices in our day-to-day lives, the importance of safeguarding the banking services that our customers rely on is greater than ever – and this is where you can make an important impact as our Technology Controls Manager. Day to day, you’ll be: Identifying the risks presented by technology and helping our teams to understand and grab the opportunities they present tooExercising sound judgment to assess the potential impact of technology risks, along with their risk positionPartnering with senior leaders to develop and deliver remedial action plans for risks that fall outside of our risk appetiteChampioning a culture of proactive and pre-emptive risk management that empowers our people to unlock value, embrace new technologies and navigate risk with confidenceDemonstrating risk leadership and advocacy to develop relationships with colleagues and senior leaders that are built on trust The skills you'll need We’re looking for someone who can inspire confidence and build trust, and to do that your risk management expertise will be key. You’ll need a deep understanding of risk management methodologies too, along with practical experience managing regulatory and operational risks in a technology environment. You’ll also need: Knowledge of control and process design methodsA deep understanding of IT service management processesThe ability to benchmark the inherent resilience of technology architectureExperience of assessing and managing the efficacy of processes and controlsGreat communication, collaboration and stakeholder management skills

Join us as a Customer Service & Operations Unit Leader This is a great platform to advance your career and showcase your extensive leadership skillsYou’ll be leading the people in your unit to deliver outstanding customer experiences and successful business outcomesYou can expect to enjoy an engaging and fast-paced environment, as well as considerable stakeholder interactionWe're offering this role at vice president level What you'll do You’ll be overseeing the smooth running of your unit, creating and embedding a high performing culture of customer service, driven by a passion for exceeding customers’ expectations. We’ll look to you to make sure that your teams have the tools and knowledge to meet customer needs, and you’ll be implementing continuous improvement activity initiatives that improve efficiency across the business. Additionally, You’ll Be Translating and implementing high level strategic plans into a series of achievable goals, objectives and prioritiesDriving the delivery of an outstanding customer experience and proactively improving service and sales figures through effective performance managementProviding real-time support to our contact centres, identifying barriers to performance, managing improvements and sharing best practiceManaging the relationship between your unit and other business areas, making sure that business impacting incidents are dealt with in a timely manner and cause minimal disruption The skills you'll need To join us in this role, you’ll need extensive leadership experience and a proven ability to deliver outstanding results through others. We’ll be looking for excellent communication and interpersonal skills and crucially, a strong customer focus and experience in customer service delivery techniques. We’ll Also Be Looking For You To Demonstrate Prior experience in complaints and understanding of end to end of the complaints journeyThe ability to identify operational inefficiencies and provide practical solutionsGood understanding of digital transformation drivers, emerging technologies and their role in reimagining customer experienceExperience in fostering agile and high performance culture that embraces innovation, transformation and continuous improvementThe ability for cross functional influence and stakeholder engagement to deliver common transformational goalsThe ability to anticipate transformation risks and ensure alignment with regulatory and governance frameworks