The ideal candidate for the Revenue Operations and Marketing Manager role possesses a diverse set of skills that span across marketing, data analysis, process optimization, and cross-functional collaboration. Key Responsibilities: Marketing & Revenue Operations: - Oversee the execution of marketing campaigns and ensure alignment with sales objectives. - Collaborate with the Tech team to manage and optimize the Marketing Automation, ensuring lead generation, nurturing, and scoring processes are effective and drive value opportunities. - Utilize Zoho Analytics and Google Analytics for data storytelling, communicating insights in an understandable, engaging, and actionable manner to all stakeholders. - Roll-out marketing plans for premium supplier partners that align with overall sales objectives. - Organize exhibitions in collaboration with the sales team. Process Optimization: - Identify inefficiencies and bottlenecks in revenue and marketing processes, design and implement solutions to improve workflow and productivity. - Standardize and document processes across sales, marketing, and customer success teams to ensure consistency and scalability. Cross-Functional Collaboration: - Serve as a bridge between sales, marketing, customer success, and Tech team, ensuring alignment and communication around shared goals. - Actively participate/lead in daily hubs to discuss performance, challenges, and opportunities for improvement. Marketing & Revenue Planning: - Develop and execute revenue and marketing plans. - Provide insights and recommendations based on data analysis and industry best practices. - Monitor the competitive landscape and market trends, translating these into actionable marketing plans. Qualifications: - Bachelor's degree in business and/or marketing. - At least 5+ years of experience in performance marketing, revenue operations, or a related role, preferably in a B2B environment. - Ability to multi-task. - Strong communication, data analytics, and organizational skills.,
Job Title: Customer Service Manager Location: Chennai, India Department: Customer Service & Supply Chain Reports to: Global Supply Chain Manager About 1-2-Taste: 1-2-Taste is a leading digital platform for sourcing food ingredients, driving innovation and efficiency in the B2B food industry. We are looking for a dynamic and experienced Customer Service Manager to lead our order fulfillment and customer service operations, ensuring seamless communication between sales, supply chain, and customers. Job Summary: The Customer Service Manager will be responsible for overseeing the order fulfillment process , managing customer forecasts, coordinating logistics, and handling customer service inquiries and complaints. This role acts as the core communication point for sales and customers, ensuring timely and accurate order processing and delivery. The ideal candidate will have at least 5 years of experience in customer service roles within the food ingredients industry . Key Responsibilities:Order Fulfillment & Coordination: Own and manage all customer orders from receipt to fulfillment. Enter orders into the system, issue purchase orders, confirm details, and track shipments. Act as the primary point of contact for sales regarding order status and updates. Recognize customer order patterns and initiate reorders at customer level by reaching out to customers. Logistics & Freight Coordination: Coordinate shipments with K’hoek for all outbound deliveries. Ensure timely and cost-effective freight management. Customer Relationship & Forecast Management: Manage customer forecasts for key accounts in cooperation with the Supply Chain (SC) team to set accurate inventory targets. Oversee the automated reorder process for small customers. Handle Request for Quotations (RFQs) and DIY management for small customers. Spot irregular order patterns: increasing fast or decreasing fast and contact customers to understand the background. Customer Service & Complaint Resolution: Act as the first point of contact for customer logistics complaints. Investigate and coordinate with relevant departments to identify root causes and implement solutions . Communicate with suppliers to track issue resolution and ensure the implementation of preventive and corrective actions . Provide closure statements to customers upon issue resolution. Documentation & Reporting: Manage and share necessary order-related documents with customers. Maintain accurate records of all customer interactions and issue resolutions. Generate reports on customer service performance and logistics operations . Qualifications & Experience: Minimum of 5 years of experience in customer service or order fulfillment roles, preferably in the food ingredients industry . Strong understanding of supply chain processes and order management systems . Experience with ERP systems, CRM platforms, and logistics coordination . Excellent communication and problem-solving skills. Fluent in English. Ability to manage multiple tasks efficiently in a fast-paced environment. Strong analytical skills and attention to detail. Experience in customer complaint resolution and supplier coordination . Preferred Skills: Knowledge of food safety regulations and industry compliance . Experience in working with B2B digital platforms . Strong stakeholder management skills across sales, logistics, and supply chain. What We Offer: Competitive salary and benefits package. Opportunity to work in an innovative and growing digital B2B food marketplace. Collaborative and dynamic work environment.
As a Customer Service Manager at 1-2-Taste, a leading digital platform for sourcing food ingredients, you will play a crucial role in overseeing order fulfillment and customer service operations. Your responsibilities will include managing customer orders, coordinating logistics, handling customer forecasts, and resolving service inquiries and complaints. With a minimum of 5 years of experience in customer service roles within the food ingredients industry, you will be the core communication point between sales, supply chain, and customers, ensuring seamless and efficient operations. Your key responsibilities will involve owning and managing customer orders from receipt to fulfillment, coordinating shipments with Khoek for outbound deliveries, managing customer forecasts, handling customer service inquiries, and generating reports on customer service performance and logistics operations. You will also be responsible for maintaining accurate records of all customer interactions and issue resolutions, as well as overseeing the automated reorder process for small customers. To excel in this role, you should possess a strong understanding of supply chain processes and order management systems, experience with ERP systems, CRM platforms, and logistics coordination, excellent communication and problem-solving skills, and the ability to manage multiple tasks efficiently in a fast-paced environment. Fluency in English, strong analytical skills, attention to detail, and experience in customer complaint resolution and supplier coordination are also essential qualifications. Preferred skills for this role include knowledge of food safety regulations and industry compliance, experience in working with B2B digital platforms, and strong stakeholder management skills across sales, logistics, and supply chain. In return, we offer a competitive salary and benefits package, the opportunity to work in an innovative and growing digital B2B food marketplace, and a collaborative and dynamic work environment. Join us at 1-2-Taste and be part of a team that is driving innovation and efficiency in the B2B food industry.,
As a Senior Customer Service Executive at 1-2-Taste, a leading digital platform in the B2B food industry based in Chennai, India, you will play a crucial role in overseeing order fulfillment and customer service operations. Reporting to the Global Supply Chain Manager, you will be responsible for managing customer orders, coordinating logistics, and handling customer inquiries and complaints to ensure seamless communication between sales, supply chain, and customers. Your key responsibilities will include managing customer orders from receipt to fulfillment, coordinating shipments with Khoek for outbound deliveries, and managing customer forecasts to set accurate inventory targets. You will act as the primary point of contact for sales regarding order status, investigate customer complaints, and communicate with suppliers to track issue resolution. To be successful in this role, you should have a minimum of 5 years of experience in customer service roles within the food ingredients industry. You should possess a strong understanding of supply chain processes, experience with ERP systems and CRM platforms, and excellent communication and problem-solving skills. Fluency in English, strong analytical skills, and attention to detail are essential for managing multiple tasks efficiently in a fast-paced environment. Additionally, preferred skills include knowledge of food safety regulations, experience in working with B2B digital platforms, and strong stakeholder management skills across sales, logistics, and supply chain. In return, we offer a competitive salary and benefits package, the opportunity to work in an innovative and growing digital B2B food marketplace, and a collaborative and dynamic work environment. If you are a dynamic and experienced Customer Service Manager looking to lead order fulfillment and customer service operations in the food ingredients industry, we invite you to join our team at 1-2-Taste.,
You will be joining 1-2-Taste, a leading digital platform in the B2B food industry based in Chennai, India. As the Customer Service Manager in the Customer Service & Supply Chain department, you will report directly to the Global Supply Chain Manager. Your role will involve overseeing order fulfillment, managing customer forecasts, coordinating logistics, and handling customer service inquiries and complaints to ensure seamless communication between sales, supply chain, and customers. Your responsibilities will include owning and managing customer orders from receipt to fulfillment, coordinating shipments with Khoek for outbound deliveries, managing customer forecasts, handling customer service inquiries and complaints, as well as maintaining necessary documentation and reporting. You will need a minimum of 5 years of experience in customer service roles within the food ingredients industry, a strong understanding of supply chain processes, and experience with ERP systems, CRM platforms, and logistics coordination. The ideal candidate will possess excellent communication and problem-solving skills, be fluent in English, and have the ability to manage multiple tasks efficiently in a fast-paced environment. If you have experience in customer complaint resolution, supplier coordination, knowledge of food safety regulations, and industry compliance, it will be considered a plus. Join us for a competitive salary and benefits package, the opportunity to work in an innovative digital B2B food marketplace, and a collaborative and dynamic work environment.,