Customer Service Manager International

Job Title:

Location:

Department:

Reports to:

About 1-2-Taste:

Customer Service Manager

Job Summary:

Customer Service Manager

Key Responsibilities:Order Fulfillment & Coordination:

• Own and manage all customer orders from receipt to fulfillment.
• Enter orders into the system, issue purchase orders, confirm details, and track shipments.
• Act as the primary point of contact for sales regarding order status and updates.
• Recognize customer order patterns and initiate reorders at customer level by reaching out to customers.

Logistics & Freight Coordination:

• Coordinate shipments with

  K’hoek

  for all outbound deliveries.
• Ensure timely and cost-effective freight management.

Customer Relationship & Forecast Management:

• Manage customer forecasts for key accounts in cooperation with the

  Supply Chain (SC) team

  to set accurate inventory targets.
• Oversee the automated reorder process for small customers.
• Handle

  Request for Quotations (RFQs) and DIY

  management for small customers.
• Spot irregular order patterns: increasing fast or decreasing fast and contact customers to understand the background.

Customer Service & Complaint Resolution:

• Act as the first point of contact for customer logistics complaints.
• Investigate and coordinate with relevant departments to

  identify root causes and implement solutions

  .
• Communicate with suppliers to track issue resolution and ensure the implementation of

  preventive and corrective actions

  .
• Provide closure statements to customers upon issue resolution.

Documentation & Reporting:

• Manage and share necessary order-related documents with customers.
• Maintain accurate records of all customer interactions and issue resolutions.
• Generate reports on

  customer service performance and logistics operations

  .

Qualifications & Experience:

• Minimum of 5 years of experience

  in customer service or order fulfillment roles, preferably in the

  food ingredients industry

  .
• Strong understanding of

  supply chain processes and order management systems

  .
• Experience with

  ERP systems, CRM platforms, and logistics coordination

  .
• Excellent communication and problem-solving skills.
• Fluent in English.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Strong analytical skills and attention to detail.
• Experience in

  customer complaint resolution

  and

  supplier coordination

  .

Preferred Skills:

• Knowledge of

  food safety regulations and industry compliance

  .
• Experience in working with

  B2B digital platforms

  .
• Strong stakeholder management skills across sales, logistics, and supply chain.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in an innovative and growing digital B2B food marketplace.
• Collaborative and dynamic work environment.