Customer Service Manager International

You will be joining 1-2-Taste, a leading digital platform in the B2B food industry based in Chennai, India. As the Customer Service Manager in the Customer Service & Supply Chain department, you will report directly to the Global Supply Chain Manager. Your role will involve overseeing order fulfillment, managing customer forecasts, coordinating logistics, and handling customer service inquiries and complaints to ensure seamless communication between sales, supply chain, and customers. Your responsibilities will include owning and managing customer orders from receipt to fulfillment, coordinating shipments with Khoek for outbound deliveries, managing customer forecasts, handling customer service inquiries and complaints, as well as maintaining necessary documentation and reporting. You will need a minimum of 5 years of experience in customer service roles within the food ingredients industry, a strong understanding of supply chain processes, and experience with ERP systems, CRM platforms, and logistics coordination. The ideal candidate will possess excellent communication and problem-solving skills, be fluent in English, and have the ability to manage multiple tasks efficiently in a fast-paced environment. If you have experience in customer complaint resolution, supplier coordination, knowledge of food safety regulations, and industry compliance, it will be considered a plus. Join us for a competitive salary and benefits package, the opportunity to work in an innovative digital B2B food marketplace, and a collaborative and dynamic work environment.,