186 Complaint Resolution Jobs

As a Sales Strategist at our company, you will be responsible for developing and executing sales strategies to drive revenue growth and expand market share in the packaging segment. Your key responsibilities will include: - Identifying and targeting new business opportunities - Establishing strategic partnerships - Penetrating new markets - Preparing and presenting sales forecasts, reports, and budgets to senior management To maintain healthy relationships with existing and new customers, you will need to conduct regular visits and follow-up activities to understand their requirements. You will be offering them products from the current range or assisting in developing specific products to meet their needs. Additionally, you will attend to and resolve any complaints from the customers. Qualifications Required: - Proven experience in sales and business development - Strong communication and negotiation skills - Ability to build and maintain relationships with customers - Proficiency in sales forecasting and budgeting Join us in our mission to drive revenue growth and expand market share in the packaging segment.,

Role & responsibilities Welcome and greet guests with warmth, ensuring a memorable dining experience. Manage table reservations, seating, and guest flow efficiently. Coordinate with F&B service team to ensure smooth operations. Handle guest queries, feedback, and complaints professionally. Assist in menu presentation, upselling specials, and promoting signature dishes. Maintain high service standards in line with hotel SOPs. Ensure cleanliness, hygiene, and proper setup of dining areas. Build rapport with repeat guests to encourage loyalty. Support the F&B team in banquet and special event service. Provide timely reports/feedback to supervisors for service improvement. Preferred candidate profile Graduate/Diploma in Hotel Management or Hospitality. 13 years of experience in F&B Service/Guest Relations (luxury hotels preferred). Excellent communication, interpersonal & customer-handling skills. Pleasant personality with strong grooming standards. Ability to handle guest complaints with patience & professionalism. Team player, proactive, and guest-focused approach. Flexible to work in shifts, weekends & special events.

Role Overview: As a Customer Service Executive at the Loan Center, your primary responsibility will be to assist the company in addressing the needs of customers, partners, and other stakeholders by providing query resolution and acting as brand ambassadors. Your role is crucial in ensuring excellent customer service and promoting customer centricity within the organization to drive organic growth and enhance service quality. Key Responsibilities: - Provide excellent customer service by resolving queries and issues promptly, taking ownership of customer problems, and ensuring their resolution. - Promote customer centricity by engaging with customers, enhancing their service experience, and implementing strategies to improve service quality. - Develop and implement service procedures, policies, and standards to ensure efficient operations and enhance productivity. - Recruit, mentor, and develop customer service resources to create an environment where they can excel and provide best-in-class service. - Manage the approved budget, maintain workflow priorities, and utilize resources effectively to achieve qualitative and quantitative targets. - Monitor social media platforms such as Twitter and Facebook, actively participate in discussions, and engage with customers across communities and blogs. - Explore business opportunities and focus on faster resolution times by closing the loop effectively with relevant stakeholders. - Liaise with internal teams to resolve customer complaints quickly and effectively, thereby improving the brand's image in grievance handling. Qualification Required: - Graduation in any discipline - Post Graduation in MBA or PGDM Additional Details: The ideal candidate for this role should have a minimum of 2-5 years of experience in customer service. Your focus will be on enhancing service quality, improving customer satisfaction, loyalty, and retention, and managing employee morale and engagement levels to deliver the best possible service to customers.,

RESPONSIBILITIES: Answer incoming calls and address customer queries. Provide product/service information clearly. Record call details and maintain accurate customer records. Resolve complaints or escalate them when needed. Ensure a positive customer experience on every call. Required Candidate Profile Good communication skills in [language(s)]. Basic computer knowledge. Ability to handle calls with patience and professionalism. Previous experience in a call center or inbound process is a plus.

RESPONSIBILITIES: Handle customer inquiries via phone, email, or chat Resolve complaints and provide effective solutions Maintain accurate customer records Ensure high customer satisfaction Follow up on customer issues promptly Meet performance & quality targets Required Candidate profile Support team in achieving service goals Soft spoken excellent comms

As a Floor Manager, your role is to oversee and manage the daily operations of a specific area or department, such as a retail store, restaurant, or production floor. Your focus will be on team leadership, customer service, and operational efficiency to ensure a smooth workflow, optimize sales, and uphold company standards. Key Responsibilities: - Staff Management: - Hire, train, and develop employees. - Create work schedules and assign tasks. - Monitor staff performance and provide feedback. - Handle disciplinary issues and motivate the team. - Customer Service: - Ensure a positive customer experience. - Address customer inquiries and resolve issues promptly. - Implement strategies to enhance customer satisfaction. - Operations & Sales: - Oversee daily operations and ensure smooth workflow. - Manage inventory, monitor stock levels, and coordinate restocking. - Monitor sales figures, analyze trends, and identify opportunities to increase profitability. - Ensure compliance with company policies and procedures. - Maintain cleanliness, safety, and organization of the floor area. - Leadership & Environment: - Foster and maintain a positive work environment. - Act as a liaison between staff and other management. - Embody the company's mission, values, and standards. In addition to the key responsibilities, as a Floor Manager, you are essential in various industries such as: - Retail: Overseeing sales floors and ensuring a positive shopping experience. - Hospitality: Managing dining areas, ensuring quality service, and overseeing guest experiences. - Manufacturing/Production: Supervising production processes and ensuring operational efficiency. - Media Production: Coordinating studio equipment, crew, and talent for productions.,

The Opportunity: . The person would be responsible for achieving the annual sales targets and responsible for generating new lead through cold call / lead provided by organization. What we're looking for: Education: Graduate/ Postgraduate in Science stream, MBA will Preferred Experience: 3 - 5 years experience in the industry. 1-2 years of inside sales experience Preferred How you'll thrive and create an impact: 1. Ability to manage big distributors/customers 2. Find new business from channel partners, explore more channel partners in regions. 3. Share marketing and products literature to channel partners. 4. Achieve budgeted sales at targeted prices and execute the same through existing distributors in the assigned territory. 5. Follow up with distributors, monitoring movement of stock, taking of fresh order and collection. 6. Provide quote, Transportation charge, and customer related documents. 7. Coordinate with cross function for smooth execution of order and complaint resolution to enhance customer retention 8. Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Build pipeline and close deal. 9. Create and Maintain customer database of assigned territory. 10. Understand customer needs and requirements and execute in proper way. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

We are looking for an experienced Customer Relationship Manager for residential societies facility management in Faridabad. Key Responsibilities: Customer Complaint Resolution prompt & effective Escalations Management Regular Customer Engagement (surveys, meetings, feedback) Coordination with RWAs & key stakeholders Feedback Implementation & Service Quality Assurance Conflict Resolution & Communication Management Reporting & Documentation of service metrics Experience with Salesforce CRM is a plus.

As an individual contributor in this role, you will be responsible for building and managing productive, professional relationships with clients through telephonic and/or video conversations. Your main goal will be to ensure that clients are effectively using and benefiting from IndiaMART. This includes accurately defining the products/services listed in clients" e-catalogs and promptly addressing any client complaints that may arise. Key Responsibilities: - Build and manage productive, professional relationships with clients through telephonic and/or video conversations - Ensure clients are utilizing and benefiting from IndiaMART - Accurately define products/services in clients" e-catalogs - Promptly resolve client complaints - Assist the field sales team in achieving revenue and client retention targets through systematic follow-up and time-bound closures - Conduct 10-12 meaningful telephone/video calls with clients on a daily basis Qualifications Required: - Strong communication and interpersonal skills - Ability to effectively manage client relationships - Prior experience in customer service or sales is a plus (Note: No additional details about the company were provided in the job description.),

As a CRM at JLL's Property and Asset Management in Bengaluru, your main responsibility is to anticipate guest needs and address customer concerns effectively. You will play a crucial role in maintaining customer service standards set by the company. Your daily tasks will include: - Receiving and addressing calls and emails from clients to resolve complaints promptly and communicating actions taken to stakeholders professionally. - Taking ownership of requests or complaints and ensuring timely resolution within the defined Turnaround Time (TAT). - Monitoring the helpdesk and customer service executives regularly. - Conducting daily premises rounds to identify any issues and reporting them to the relevant team. - Conducting timely Customer Feedback Surveys and sharing reports with clients/management. - Collaborating with other departments to enhance customer experience and sharing feedback reports for service improvement. - Handling complaints, requests, and emergencies promptly as per JLL policies and liaising with authorities when necessary. - Familiarizing yourself with building operating procedures manual and assisting in administrative tasks such as filing, inventory management, event coordination, and guest services. - Acting as a secondary contact point for occupants in case of client escalation. - Preparing and approving work schedules for the helpdesk team to ensure smooth property operations. Regarding qualifications, we are looking for individuals who are meticulous, analytical, and possess: - A relevant education background in hospitality studies preferred, with a minimum of 2-3 years of work experience in client-facing roles or 4-5 years of relevant experience. - Good communication skills with clarity and fluency in English. - Willingness to work flexible shifts, weekends, and holidays as required. - Basic understanding of computer operations, mobile applications, and proficiency in MS Office (Excel, Word, PowerPoint) is an added advantage. You will be working on a Commercial Property in Bengaluru and reporting to the Property Manager. If you believe you possess these qualities and qualifications, we encourage you to apply today for this exciting opportunity.,

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling.

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling.

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Responsibilities: Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Responsibilities: Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Responsibilities: Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

This position requires a proactive and detail-oriented individual to ensure workplace services are consistently delivered to meet occupant and guest experience requirements while prioritizing safety. The role involves overseeing day-to-day service delivery by the workplace team and vendor partners, ensuring compliance with SOPs and SLAs. Collaboration with the Workplace Experience team is crucial to achieve customer delight and maintain alignment for service provision. Key Responsibilities: - Transforming the Workplace Team of the future by delivering service excellence - Ensuring adherence to Clear Deck policy, Lost property process, and associated reporting - Conducting proactive checks and reviews to maintain workplace cleanliness and functionality - Managing operations by implementing tasks, procedures, and policies while measuring performance - Monitoring suppliers/service providers" performance and ensuring contractual obligations are met - Understanding site requirements and maintaining contracts for necessary supplies and services - Providing comprehensive workplace management for office premises - Managing change control processes and resolving user complaints effectively - Implementing service tasks, procedures, and policies for continuous improvement - Performing risk assessments and responding to critical out-of-hours issues - Monitoring and managing staff performance, overseeing vendors, and ensuring SLAs and KPIs are met - Collaborating with related parties for timely service delivery - Driving cost-saving initiatives and conducting data analysis reports - Maintaining up-to-date information on Clients Property Services SharePoint - Bringing up risks to Workplace Experience Site Lead for further investigation when necessary Ideal Candidate: - Minimum of 3 years of experience in facility management or hospitality industry - Excellent verbal and written communication skills - Bachelor's degree in facilities management, building, business, or related field is an added benefit - Detail-focused, proactive, self-motivated, honest, and trustworthy - Open to new ideas and willing to challenge the status quo If you are a detail-oriented and proactive individual with a commitment to delivering service excellence, this opportunity may be the right fit for you.,

As a Solar Rooftop Project Execution Executive in Ludhiana, your primary responsibility will be to execute solar rooftop projects efficiently. This includes arranging all aspects of project execution, managing project logistics, resolving site issues, procuring all necessary components, and addressing any complaints that may arise. The ideal candidate for this role should have a minimum of 2 years of experience in the same field, with a strong understanding of solar energy systems and project management. This is a challenging yet rewarding opportunity to contribute to the growth of renewable energy in Ludhiana. The salary range for this position is between 14,000 to 18,000 per month, commensurate with experience and qualifications. If you are passionate about renewable energy and have the necessary experience and skills to excel in this role, we encourage you to apply and be a part of our dynamic team in Ludhiana.,

You will be responsible for managing day-to-day retail store operations as an experienced and result-driven Store Incharge. Your role will involve overseeing staff, maintaining inventory, achieving sales targets, and ensuring smooth and efficient store functioning. Your key responsibilities will include managing overall store operations, leading, training, and supervising the store team, monitoring stock levels, implementing visual merchandising, handling customer issues, tracking sales performance, maintaining store cleanliness and safety, preventing stock loss, and managing staff scheduling efficiently. This is a full-time, permanent position that requires you to work in-person at the designated store location.,

The Banker-Customer Experience North 2 at IDFC FIRST Bank, under the Retail Banking department, plays a crucial role in providing exceptional customer service. Your primary responsibility is to understand and cater to the financial needs of clients effectively. Building and nurturing strong relationships with clients is essential to ensure their satisfaction and loyalty. As a trusted advisor, you will recommend appropriate banking products and services to meet the clients" requirements. Efficiency in conducting financial transactions while strictly adhering to bank policies and procedures is vital for this role. Identifying opportunities for cross-selling and upselling bank products and services to clients is a proactive approach expected from you. Collaboration with team members is necessary to achieve branch targets and goals collectively. Staying informed about banking products, services, and industry trends is crucial to provide well-informed recommendations to clients. Resolving customer complaints promptly and professionally is a key aspect of maintaining customer satisfaction. Strict adherence to regulatory and compliance guidelines is necessary to uphold a secure banking environment for both clients and the bank. The ideal candidate for this position should hold a Graduation degree in any discipline and possess 1-4 years of relevant experience in the banking sector.,

As a Personal Banker at Barclays, you will be responsible for managing operations within a business area, ensuring processes, risk management initiatives, and compliance with relevant regulators. Your role will involve taking ownership of your work, aligning it with the necessary rules & regulations, and codes of conduct. To succeed as a Personal Banker at Barclays, you should possess strong experience in an international contact centre, excellent customer service skills, and the ability to communicate sensitive or difficult information to customers effectively. Building relationships with stakeholders/customers to address their needs, making judgments based on practice and experience, and serving as a single point of contact for resolving complaints and queries are also crucial aspects of this role. Proficiency in Microsoft Office is required. Key essential skills that may be assessed for success in this role include risk and controls, change and transformation, business acumen, strategic thinking, digital and technology proficiency, and job-specific technical skills. The primary purpose of this role is to provide resolutions for customer queries/issues and personalize each interaction through multiple communication channels. Your accountabilities will include collaborating across various digital channels, enhancing the bank's digital capabilities, delivering exceptional customer service, supporting internal stakeholders, and ensuring compliance with regulatory requirements and internal policies related to customer care. As an Analyst, you will execute work requirements as per processes and procedures, collaborate with closely related teams, check the work of colleagues, provide specialist advice and support, manage risk, strengthen controls, and contribute to the broader sub-function's objectives. You will continuously build an understanding of how all teams in the area contribute to the sub-function's goals, develop awareness of underlying principles and concepts, make judgments based on practice and experience, communicate effectively with customers, and build relationships with stakeholders/customers. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive, guiding behaviors and actions within the organization.,

You are seeking a dedicated and customer-focused shop assistant to ensure the efficient operation of in-store retail activities. Your responsibilities will include greeting customers, monitoring their behavior to prevent theft, setting up window displays, and handling customer refunds. Additionally, you must be capable of understanding customers" requirements and suggesting appropriate products to meet their needs. Your key responsibilities will involve receiving and organizing shipments, restocking items, guiding customers to their desired products, promoting store offers, conducting price checks, and maintaining cleanliness. Furthermore, you will be expected to address customer complaints professionally and possess a thorough understanding of the store's inventory to offer guidance when necessary. The ideal candidate should have a high school diploma or GED, along with prior experience in retail sales. You should be able to endure prolonged standing, work effectively in a fast-paced environment, exhibit strong organizational and communication skills, and provide exceptional customer service. This is a full-time position offering benefits such as cell phone reimbursement, health insurance, and Provident Fund. The role requires you to work on-site.,

The Forest Club Resort in Karjat is offering a serene escape with India's Largest Meandering Pool, accessible directly from luxurious executive rooms. The resort, located just 1.5 hours from Mumbai and Pune, is set on a hill with breathtaking views of Karjat's lush greenery. Guests can enjoy a unique charm, beautiful trees, modern amenities, and perfect hospitality, promising a memorable stay. The resort also boasts another magnificent infinity pool with stunning views of the green landscape. This is a full-time on-site role for a Front Office Assistant located in Karjat. As a Front Office Assistant, you will be responsible for managing daily front office operations. Your duties will include greeting guests, handling check-ins and check-outs, managing reservations, and providing exceptional customer service. You will need to coordinate with other departments to ensure guest satisfaction and handle inquiries and complaints efficiently. To excel in this role, you should possess strong customer service skills, a friendly demeanor, and a professional appearance. Excellent verbal and written communication skills are essential, along with proficiency in managing reservations, check-ins, and check-outs. You should be able to handle guest inquiries and resolve complaints effectively. Good organizational and multitasking abilities are required, along with knowledge of front office operations and hospitality industry standards. Basic computer proficiency and experience with office software are also necessary. Previous experience in a similar role would be beneficial, and a Bachelor's degree in Hospitality Management or a related field is preferred.,

As a Call Center Manager, your primary responsibility will involve managing a team of agents to ensure smooth call center operations and deliver excellent customer service. You will be in charge of supervising and leading a team of call center agents, guiding them to meet and exceed performance targets. Providing ongoing guidance, coaching, and support to individual agents as well as the team as a whole will be crucial in your role. Conducting regular performance reviews and offering constructive feedback to enhance agent performance will be part of your routine tasks. It will be essential to motivate and inspire team members to maintain high morale and productivity levels. Monitoring call center processes to identify areas for improvement and ultimately enhance customer satisfaction will be a key focus area. Managing call volume effectively, distributing workload efficiently, and ensuring agent availability are vital aspects of this role. You will also be responsible for handling escalated customer issues, resolving complaints, and ensuring compliance with company policies and procedures at all times. Developing and delivering training programs to enhance agent skills and knowledge will be part of your responsibilities. Providing continuous coaching and mentoring to support individual and team growth is essential for the team's overall success. Tracking and measuring individual and team performance metrics, as well as analyzing data to identify trends and areas for improvement, will help drive continuous enhancement of operations. This is a permanent position with benefits including Provident Fund. The work location for this role is in person, ensuring direct interaction and engagement with the team and customers.,

You will be responsible for routinely reviewing financial statements with dealer Aftersales management in order to monitor operation efficiency, increase profitability, and support Aftersales absorption ratio, while ensuring compliance with company standards. These SOPs are to be audited once in a quarter. Your major activities will include monitoring staff levels to ensure the appropriate number of staff is maintained, with compensation plans supporting a manageable level of employee turnover. You will also maintain awareness of competitive dealership actions such as pricing, campaigns, or network actions. In terms of expected end results, you will be evaluated based on various key performance indicators (KPIs) including Aftersales Revenue, EW+DC Penetration, Loyalty ratio, Sales per unit, Service Absorption rate, Accessories Offtake, Parts sales volume, Dispersion Management ratio, and more. You will need to identify opportunities and performance gaps related to key revenue initiatives and review the performance of dealers and service advisors. Additionally, you will be required to support in the development of outlet level annual business plans, monitor Dispersion Management, increase Network expansion in Tier 3 / Tier 4, explain Aftersales related marketing communication programs, review outlet service marketing plans, provide recommendations to enhance service marketing efforts, and support national efforts like annual roadside assistance programs and trade shows. You will also be responsible for developing incentive programs to meet revenue and customer satisfaction targets, assisting in parts inventory management, providing benchmarking information to showcase potential areas of improvement, reviewing customer satisfaction scores, and addressing specific customer complaints in a timely manner. Furthermore, you will need to ensure dealers have enough work bay capacity, work with dealers to ensure sufficient technician capacity, recruit dealership manpower as per guidelines, support training of Aftersales personnel, monitor HR practices to control attrition, and conduct periodic audits to ensure dealer compliance. Other responsibilities will include supporting BPM dealers to improve operations, acting as a liaison between dealers and NSC for smooth operations, deploying special initiatives like Nissan Customer Way, visiting assigned dealers regularly, preparing Aftersales reports, and performing other tasks as required. Location: Gurugram, Haryana, India.,

You have an opportunity to work as an Inbound Sales Representative Associate- Messaging in Accenture, a global professional services company known for its leading capabilities in digital, cloud, and security. With a focus on Next Generation Customer Operations - Service Desk Non-Voice Support, you will play a crucial role in managing and resolving customer queries, handling escalations, and addressing complaints to provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets a strategic differentiator in the market. To excel in this role, you should be equipped with a qualification in Any Graduation and possess 1 to 3 years of relevant experience. Your day-to-day tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. You will be expected to manage unplanned interruptions efficiently to restore normal service operations promptly, particularly for non-voice interactions such as email, web, and chat. As an Inbound Sales Representative Associate- Messaging, you will be an individual contributor working within a team, focusing on solving routine problems primarily through precedent and referral to general guidelines. Your interactions will be mainly within your team and with your direct supervisor. You will receive detailed to a moderate level of instruction on daily tasks and new assignments. It's essential to note that this role may involve working in rotational shifts to cater to the operational requirements effectively. Join Accenture in its mission to deliver on the promise of technology and human ingenuity every day, serving clients worldwide and creating shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com to explore more about the company and its diverse range of services.,