277 Complaint Resolution Jobs

To achieve sales targets, promote products, handle customer interactions and complaints, conduct demos, report marketing activities, and travel as required. Team handling and leadership skills are essential for manager roles.

Job Description: As a Grocery Supervisor, you will be responsible for overseeing the daily operations in the grocery section to ensure product availability, quality, and proper display. Your role will involve supervising grocery staff, maintaining inventory levels, and ensuring smooth coordination between departments to provide excellent customer service and achieve sales goals. Key Responsibilities: - Supervise daily grocery section operations and monitor staff performance. - Ensure all products are properly displayed, priced, and labeled. - Monitor stock levels and collaborate with the purchasing department for replenishment. - Regularly check expiry dates and product quality. - Maintain c...

As the Training and Quality Manager at Accurate Background, you will play a crucial role in overseeing training programs, ensuring quality standards are met, and enhancing employee performance within the Customer Service Department. You will collaborate with the Senior Manager, Customer Service and internal stakeholders to identify areas for improvement in existing workflows and drive efficiency across Customer Service processes. Your responsibilities will include conducting in-depth analyses of end-to-end processes, coordinating the rollout of new products, and implementing process enhancements. **Key Responsibilities:** - Maintain and enhance training programs using various learning method...

Role Overview: As a Customer Support Executive, you will be responsible for managing a team of representatives who provide excellent customer service and after-sales support. Your role will involve creating and overseeing policies and procedures to ensure a standardized level of service for all customers. Additionally, you will be in charge of selecting staff during the hiring process and maintaining the quality of service delivery. Key Responsibilities: - Managing a team of customer support representatives. - Overseeing the customer service process. - Planning and implementing training programs for staff. - Resolving customer complaints efficiently. Qualification Required: - Any degree Addi...

Job summary - As an Assistant Manager Field Service at Atomberg Technologies, you will be responsible for driving exceptional post-sales service experiences in your designated territory. You will manage a network of Authorized Service Providers (ASPs) and Channel Partners to ensure swift complaint resolution, product servicing, and partner training. Your role will involve performance monitoring, enabling service readiness for new product launches, and ensuring operational compliance across service partners. A critical part of your job will be to ensure that 80% of customer complaints are resolved within 24 hours, while also enhancing the reach and quality of Atomberg’s service ecosystem. Wha...

Perpetuity Capital is looking for TELECALLER SALES AND COLLECTION to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities: Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and custo...

Perpetuity Capital is looking for TELECALLER to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities: Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and customer satisfaction targ...

Perpetuity Capital is looking for TELECALLER SALES to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities: Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and customer satisfactio...

Role Overview: You will be responsible for coordinating and managing engineers to ensure efficient resolution of support requests. It is essential to have good communication skills, both verbal and written, along with proficiency in Excel and MIS. Key Responsibilities: - Coordinate and manage engineers to ensure efficient resolution of support requests - Possess 2-3 years of experience in MS Office, mail writing, complaint resolution, KPI tracking, and strong organizational and coordination abilities - Demonstrate basic hardware knowledge - Handle complaint resolution effectively - Track KPIs efficiently - Exhibit good communication and writing skills Qualifications Required: - Graduation/Di...

**Role Overview:** As a member of the Client Servicing team at IndiaMART, you play a crucial role in empowering businesses across India by developing strong relationships with clients. Your focus will be on understanding their business needs and recommending tailored solutions to support their growth. This individual contributor role provides you with the opportunity to showcase your skills and contribute significantly to the company's success by achieving monthly client retention and renewal targets. **Key Responsibilities:** - Act as an individual contributor in the Client Servicing team - Build and maintain professional relationships with clients through telephonic and/or video conversati...

Role Overview: As a Regulatory Escalation Officer in the Grievance Redressal department of Customer Service, your main responsibility will be to provide adequate and quick resolution to all escalated complaints from regulatory bodies, senior managers, nodal offices, and internal departments at GRD. You will ensure adherence to grievances redressal policy and processes, monitor their implementation, and take corrective action when necessary. Your role will also involve reviewing auditors" comments on the implementation of customer service and grievance redressal policies, submitting the RCA with an action plan, participating in initiatives to reduce customer complaint escalations, and ensurin...

You will be responsible for handling an International Chat Process at Hadapsar location with fixed off days on Saturday & Sunday. The salary package offered is 19k+5.7k bonus, and the CTC can go up to 25k. As part of the benefits, incentives are applied, there are no targets or sales involved, and transportation is provided. **Job Responsibilities:** - Respond to customer inquiries on live chat. - Resolve complaints and issues efficiently. - Maintain a positive and professional attitude. - Follow up to ensure customer satisfaction. - Stay updated on company policies and offerings. **Key Requirements:** - Graduate is mandatory. - Excellent communication skills (verbal and written) with a stro...

Role Overview: You will be responsible for overseeing hostel operations, managing other staff, and ensuring smooth and efficient functioning of the facility. Key Responsibilities: - Supervise all operational aspects of the hostel including maintenance, cleanliness, and staff management - Coordinate with vendors, contractors, and service providers - Handle resident admissions, documentation, and billing - Conduct periodic audits and safety checks - Address complaints and ensure timely resolution - Support the warden and report to the hostel committee Qualifications Required: - Graduate with at least some prior experience in administration or hospitality - Strong leadership and interpersonal s...

Role Overview: As a Corporate Salary Proposition Manager at HSBC, your role involves driving the strategy for the RBWM corporate salary proposition within the allocated market. You will be responsible for acquiring and maintaining relationships with corporates, increasing product penetration, and ensuring the quality of acquired corporates aligns with the bank's strategic focus. Your efforts will focus on enhancing HSBC product penetration within employees of corporates and managing portfolio profitability. Moreover, you will lead a team of highly mobile sales staff to deliver an excellent customer experience and expand HSBC's new to wealth acquisition activities. Key Responsibilities: - Wor...

- **Role Overview:** As a Front Desk Supervisor, your main responsibility will be to supervise front desk staff and ensure exceptional service delivery. You will also monitor and improve front office operations for efficiency, handle guest check-ins, check-outs, and reservations professionally, and resolve customer inquiries and complaints in a timely manner. Additionally, you will be required to train and mentor front desk employees to enhance performance, ensure compliance with hotel/office policies and safety regulations, and coordinate with housekeeping and maintenance for seamless operations. Your role will also involve implementing strategies to enhance guest satisfaction and brand rep...

As an Account Manager in the International Wealth and Premier Banking team at HSBC, your role involves sourcing new accounts from NTB within the existing corporate base and meeting NTB targets. Your responsibilities include cross-selling asset products such as Home Loans (via referral), Personal Loans, Cards, and Premier services. It is essential to ensure compliance with KYC/AML norms of the bank at all times. Collaborating with support departments like INM MKT, you will execute marketing events and promotions to drive business in your catchments. Maintaining call reports and MIS is crucial for tracking performance. Promptly addressing CEP complaints to ensure customer satisfaction and deli...

We are looking for a Customer Escalation Officer to handle and resolve customer grievances related to life insurance policies. The ideal candidate will act as a bridge between customers, branch teams, and internal departments to ensure timely resolution of escalated issues. This role requires strong communication skills, attention to detail, and a customer-first mindset to maintain service quality and client satisfaction. Roles and Responsibilities Manage customer escalations, queries, complaints, and grievances in a timely and efficient manner. Handle complex issues related to life insurance products and services. Ensure effective issue resolution through root cause analysis and implementat...

Role Overview: The Team Leader Phone Banking is responsible for supervising a team of Phone Banking Officers, ensuring high service quality, customer satisfaction, and driving revenue through sales after service. The role requires strong leadership, performance monitoring, complaint resolution, and training capabilities to enhance both operational efficiency and sales effectiveness. Key Responsibilities: Team Supervision & Performance Monitoring Manage and lead a team of 1215 phone banking officers Track individual and team performance through metrics such as call abandoned ratio, average handling time, and repeat callers Drive operational efficiency and ensure quality in every customer inte...

As a CD Business Manager, your role involves managing the CD business through teams at specific dealer counters in the assigned area or region. You will lead a team of sales managers and identify business opportunities to prepare proposals for the acquisition of new POS (Point of Sales). Your responsibilities include maintaining strong dealer network relationships, expanding the network, ensuring sales profitability, and achieving target accomplishments for the assigned dealerships. Handling dealer requirements and complaints while coordinating with support teams for resolutions is also a crucial part of your role. Key Responsibilities: - Collaborate with AMs/ZM to develop and execute strate...

As a Customer Service Manager at our company, you will be responsible for managing a team of representatives to offer exceptional customer support. Your role will involve overseeing the customer service process, resolving customer complaints efficiently, and creating and implementing policies and procedures to ensure high-quality service delivery. Key Responsibilities: - Planning and conducting training sessions to standardize service delivery - Selecting and recruiting new staff members to enhance the team - Monitoring the work performance of individual representatives and the team as a whole - Conducting quality assurance surveys with customers and providing constructive feedback to the st...

Role Overview: As a cashier at our store, you will play a crucial role in providing excellent customer service and ensuring smooth store operations. Your primary responsibilities will include greeting customers, processing transactions accurately, handling inquiries, and maintaining a clean checkout area. You will collaborate with team members to deliver a positive shopping experience for our customers. Key Responsibilities: - Greet customers in a friendly and professional manner - Operate cash registers and point-of-sale (POS) systems - Accurately process cash, credit, and debit card transactions - Issue receipts, refunds, and exchanges as needed - Handle customer inquiries and resolve comp...

As a Technical Sales Support Executive, your role involves providing pre-sales technical assistance, services, and product education to customers. You will work on sales support services and offer technical and commercial backup as required. Your responsibilities will also include supporting marketing activities by attending trade shows, conferences, and other events, as well as generating and processing new sales leads, inquiries, and purchase orders. Your excellent verbal and written communication skills in English will be essential in answering emails, phone calls, and chats from customers, addressing their queries, and ensuring customer satisfaction. To excel in this role, attention to d...

As a CRM Executive, you will play a vital role in ensuring smooth order processing, maintaining customer relationships, and handling various administrative tasks related to customer orders. Collaboration with different departments will be key to ensuring seamless information flow and timely resolution of customer inquiries and issues. Key Responsibilities: - Proforma Invoice Management: - Prepare Proforma Invoices (PIs) for customer orders. - Update the Order Booking Form upon confirmation via Purchase Order (PO) or signed Proforma Invoice (PI). - Order Booking Form Updates: - Regularly update the Booking Form in the Field Management System (FMS) for accurate order tracking. - Document Manag...

As an E-Commerce Manager at our company in Lucknow, you will be responsible for managing end-to-end and scaling e-commerce operations across platforms, driving IVR sales and online business growth. You will lead vendor onboarding and oversee the management of the marketplace. Your role will involve driving online sales growth, optimizing product listings, pricing, and promotions. Additionally, you will coordinate with marketing, operations, supply chain, and logistics teams to ensure smooth order fulfillment. Monitoring analytics, conversion rates, and implementing strategies to improve performance will be crucial. Your focus will also be on ensuring customer satisfaction through timely reso...

Welcome customers and record service needs and complaints Create job cards and assign repair tasks to the technicians Estimate costs and timelines and communicate them to customers Coordinate with the workshop team for service progress updates Ensure completion of services and repairs on time Conduct final inspection of the vehicle post-service Explain the repairs and charges to the customer during delivery Promote value-added services and AMC (Annual Maintenance Contracts) Maintain accurate service records and follow up for feedback Ensure high levels of customer satisfaction and repeat business