Senior Customer Service Exec - International

As a Customer Service Manager at 1-2-Taste, a leading digital platform for sourcing food ingredients, you will play a crucial role in overseeing order fulfillment and customer service operations. Your responsibilities will include managing customer orders, coordinating logistics, handling customer forecasts, and resolving service inquiries and complaints. With a minimum of 5 years of experience in customer service roles within the food ingredients industry, you will be the core communication point between sales, supply chain, and customers, ensuring seamless and efficient operations. Your key responsibilities will involve owning and managing customer orders from receipt to fulfillment, coordinating shipments with Khoek for outbound deliveries, managing customer forecasts, handling customer service inquiries, and generating reports on customer service performance and logistics operations. You will also be responsible for maintaining accurate records of all customer interactions and issue resolutions, as well as overseeing the automated reorder process for small customers. To excel in this role, you should possess a strong understanding of supply chain processes and order management systems, experience with ERP systems, CRM platforms, and logistics coordination, excellent communication and problem-solving skills, and the ability to manage multiple tasks efficiently in a fast-paced environment. Fluency in English, strong analytical skills, attention to detail, and experience in customer complaint resolution and supplier coordination are also essential qualifications. Preferred skills for this role include knowledge of food safety regulations and industry compliance, experience in working with B2B digital platforms, and strong stakeholder management skills across sales, logistics, and supply chain. In return, we offer a competitive salary and benefits package, the opportunity to work in an innovative and growing digital B2B food marketplace, and a collaborative and dynamic work environment. Join us at 1-2-Taste and be part of a team that is driving innovation and efficiency in the B2B food industry.,