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1.0 - 6.0 years

2 - 6 Lacs

bengaluru

Work from Office

Job Description: Inside Sales Executive Role Overview: The Inside Sales Executive will be responsible for managing inbound and outbound leads, qualifying prospects, and supporting the sales team by converting inquiries into site visits and bookings. This role plays a key part in ensuring timely follow-ups and maintaining a healthy sales pipeline. Key Responsibilities: Handle inbound leads from digital platforms, portals, and databases Make outbound calls to prospective customers and qualify leads Schedule and coordinate site visits with the sales team Maintain accurate lead data in CRM and ensure timely follow-ups Explain basic project details, pricing, and location highlights to prospects T...

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0.0 - 5.0 years

1 - 3 Lacs

hyderabad

Work from Office

Educational institute hiring 1 Receptionist, 8 Telecallers & 1 Academic Counsellor. Handle student/parent inquiries, admissions support, calling, counseling & front office tasks. Freshers/experienced with good communication welcome. Required Candidate profile Key Responsibilities: Greet and assist visitors, students, parents, and faculty in a polite and professional manner. Handle incoming phone calls, emails, and in-person inquiries promptly.

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9.0 - 12.0 years

15 - 20 Lacs

pune

Work from Office

We are on the lookout for an Associate Director / Director for one of our prestigious clients, a key player in the Big 4 consulting industry. Our client is committed to delivering impactful outcomes that make a lasting difference. Our collaborative approach brings together problem solvers to deliver sustained results for organizations, customers, stakeholders, and communities, creating positive and enduring impacts across the value chain. In this role, you will be part of a highly collaborative environment, working with leading companies across various industries to deliver sustained outcomes that not only benefit our clients but also contribute positively to the communities and the world at...

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0.0 - 2.0 years

3 - 5 Lacs

hyderabad

Work from Office

Roles and Responsibilities Develop new business opportunities through lead generation, prospecting, and relationship building with potential clients. Identify target markets and segments to focus on for client acquisition and retention. Collaborate with internal teams (sales, marketing) to develop strategies for generating leads and driving revenue growth. Build strong relationships with existing customers to increase customer satisfaction and loyalty. Analyze sales data to identify trends, track performance metrics, and optimize sales strategies. Desired Candidate Profile 0-2 years of experience in a similar role or industry (BFSI). Bachelor's degree in Any Specialization (B.A/B.B.A/B.M.S)....

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0 years

0 Lacs

kolkata, west bengal, india

On-site

Recruitment Mantra Hiring Customer Service Representatives for NFNA Education Pvt. Ltd., Bhawanipore, Kolkata! Job Title: Customer Service Representative Company: NFNA Education Pvt. Ltd. Location: Bhawanipore, Kolkata Employment Type: Full-time, Permanent (Day Shift) Job Description: NFNA Education Pvt. Ltd. is seeking enthusiastic and customer-focused professionals to join our service team as Customer Service Representatives. The ideal candidate should be patient, empathetic, and skilled at handling client queries while ensuring customer satisfaction and smooth communication. Skills Required: Excellent communication skills in English, Hindi, and Bengali Strong problem-solving and listening...

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1.0 years

2 - 4 Lacs

chandigarh

On-site

1. Retail Loan Sales Performance Achieve assigned daily, weekly and monthly retail loan targets Sell Personal Loan, Business Loan, Home Loan and Loan Against Property Focus on quality logins, approvals and disbursements Ensure consistent revenue and payout generation 2. Lead Generation and Customer Acquisition Generate self sourced retail leads through open market field activities Approach individual customers in residential areas, offices, shops and societies Build strong referral base for repeat loan business 3. Customer Interaction and Loan Advisory Understand customer financial needs and eligibility Explain loan features, interest rates, EMI, tenure and charges clearly Recommend suitable...

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1.0 years

1 - 4 Lacs

chandigarh

Remote

1. Open Market Lead Generation Generate leads through open market activities like field visits, kiosks, societies, offices and public places Identify potential customers in residential, commercial and corporate areas Build daily lead pipeline through self sourcing and referrals 2. Credit Card Sales Performance Sell credit cards of multiple banks such as HDFC, Axis, SBI, ICICI and others Pitch correct card variants based on customer profile and eligibility Achieve daily, weekly and monthly credit card sales targets Focus on quality approvals rather than only applications 3. Customer Interaction and Pitching Explain credit card features, benefits, fees and charges clearly Handle customer objec...

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0.0 - 1.0 years

1 - 2 Lacs

puducherry

On-site

Role: Business Development Executive Years of Experience: 0 to 1 Year Location-Puducherry We are seeking a highly motivated and ambitious individual to join our team as a Business Development Executive. Responsibilities: Lead Generation & Prospecting: Identify and generate leads through various channels such as LinkedIn, cold calling, emails, and networking. Client Relationship Management: Build and maintain strong relationships with potential and existing clients to understand their business needs. Market Research: Conduct research on industry trends, competitors, and potential clients to identify new business opportunities. Sales Outreach: Contact potential clients through calls, emails, a...

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0 years

4 - 7 Lacs

india

On-site

Dermacounselor – Skinroots Clinic | Skin Treatments & Hair Transplant Skinroots Clinic, a trusted name in advanced skin treatments and hair transplant procedures, is looking for a passionate Sales Counselor to join our team and help transform patients’ lives. Key Responsibilities: Engage with prospective patients to provide detailed information about skin and hair treatment options, addressing questions and concerns accurately. Actively promote clinic services and encourage bookings with strong persuasive communication and interpersonal skills. Guide patients through treatment plans, financing options, and follow-ups to facilitate a smooth decision-making process. Maintain accurate records o...

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1.0 years

2 - 4 Lacs

delhi

On-site

1. Direct Sales Performance Achieve daily, weekly and monthly loan sales targets Sell multiple loan products including Personal Loan, Business Loan, Home Loan and Loan Against Property Focus on quality disbursals and revenue generation Maintain healthy approval to rejection ratio 2. Direct Lead Generation Generate self sourced leads through open market field activities Approach customers directly through visits to societies, offices, shops and corporates Build referral network to generate repeat loan business 3. Customer Interaction and Loan Advisory Understand customer financial needs and eligibility Explain loan products, interest rates, tenure, EMI and charges clearly Recommend the right ...

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0 years

1 - 6 Lacs

pitampura

On-site

You need to advise clients on travel options, create customized travel packages, and handle all bookings for flights, accommodations, and activities to meet their needs and budget. Key responsibilities include customer consultation, research, sales, booking, and post-trip follow-up, candidate needs strong sales, communication, and problem-solving skills. Key responsibilities Client Consultation: Consult clients to understand their travel needs, preferences, budget, and destination requirements. Research and Planning: Research destinations, compare prices for flights, hotels, and tours, and provide expert advice on travel regulations, visas, and local customs. Sales and Upselling: Sell travel...

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1.0 - 3.0 years

3 - 3 Lacs

india

On-site

Key Responsibilities: Handle inquiries from prospective students via phone, email, and walk-ins, providing detailed information about programs, courses, eligibility, and admission procedures. Counsel students and parents to help them make informed academic and career choices. Follow up on leads to ensure successful conversions from inquiry to enrollment. Maintain and update student databases, ensuring accurate and timely record-keeping. Participate in admission events, education fairs, and campus tours to promote programs. Coordinate with academic and administrative departments to streamline the admission process. Achieve monthly and annual admission/enrollment targets. Stay updated on insti...

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2.0 - 5.0 years

2 - 3 Lacs

india

On-site

Pharma Coordinator Female – Retail Generic Pharmacy Job Summary We are looking for an experienced pharmacy-background female professional to handle call assistance generated from generic medicine and surgical devices advertisements, coordinate with distributors and stockists, and support smooth retail operations for our pharmaceuticals business. Key Responsibilities Call Assistance & Ads Handling Handle inbound calls and leads generated from generic medicines and surgical devices advertisements (print, digital, WhatsApp, banners, etc.) Explain availability of generic medicines, surgical devices, substitutes, pricing, and offers to customers Convert inquiry calls into orders. Follow up on ad-...

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1.0 years

2 - 4 Lacs

pitampura

On-site

Key Responsibilities: Make outbound calls to potential clients and explain services related to: Trademark Registration GST Registration & Filing MSME/Udyam Registration EPR Authorization Company Incorporation (Private Limited, LLP, OPC, etc.) Understand client requirements and provide appropriate solutions. Convert leads into successful sales by following up consistently. Maintain CRM with accurate client interaction records. Achieve weekly/monthly sales targets. Coordinate with internal legal and compliance teams to ensure smooth onboarding of clients. Build long-term relationships with clients for repeat business and referrals. Requirements: Minimum 1 year of experience in telesales/inside...

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2.0 years

2 - 4 Lacs

delhi

Remote

Drive regional sales growth and revenue for credit card acquisition Achieve monthly, quarterly, and annual targets for sourcing and activation Recruit, train, and manage regional sales teams and channel partners Expand and manage DSA, corporate, and merchant tie-ups Monitor team productivity, conversion ratios, and cost efficiency Ensure compliance with bank policies, RBI guidelines, and ethical selling Coordinate with bank partners, operations, and risk teams Analyze market trends, competitor offers, and regional performance Review MIS, CRM data, and sales dashboards Drive process improvements and regional expansion strategie Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per ...

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3.0 - 6.0 years

9 Lacs

delhi

On-site

Job Description We are seeking an experienced Academic Counsellor to guide students for Undergraduate (UG) and Postgraduate (PG) courses . The role involves student counseling, admissions support, and ensuring a positive student experience from inquiry to enrollment. Roles & Responsibilities Counsel students and parents on UG & PG course options, eligibility, and career paths Handle inquiries via calls, emails, walk-ins, and online leads Support students through the admission and enrollment process Explain course structure, fees, scholarships, and university guidelines Maintain accurate student records and follow-ups in CRM Achieve monthly admission targets Coordinate with academic and admis...

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0.0 years

1 - 1 Lacs

india

On-site

Job Title Cloud Renewal Executive (Fresher / 0–1 Year Experience) Job Role / Category IT Sales Support / Cloud Operations Job Summary We are looking for a Cloud Renewal Executive to manage and support the renewal of cloud service subscriptions for existing customers. This role is ideal for freshers or candidates with up to 1 year of experience who are interested in cloud services, customer coordination, and sales support. The executive will ensure timely renewals, follow-ups, and customer satisfaction. Key Responsibilities Track cloud subscription expiry dates and upcoming renewals Coordinate with customers via email and phone for renewal reminders Support renewal of AWS / Azure / Google Clo...

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1.0 - 3.0 years

3 - 3 Lacs

okhla

On-site

Roles & Responsibilities Make inbound and outbound calls to potential and existing clients. Qualify leads based on predefined criteria and business requirements. Allocate and assign qualified leads to sales executives as per region/territory. Coordinate closely with sales executives and internal departments for smooth lead handover and follow-ups. Handle client communication, including queries, follow-ups, and basic product/service information. Maintain accurate and up-to-date sales data, lead details, and customer information in the CRM. Prepare and maintain MIS reports using Excel (daily, weekly, and monthly). Track lead status, sales progress, and conversion data Ensure proper documentati...

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0 years

2 - 4 Lacs

karol bāgh

On-site

Role Overview The Clinic Counsellor is responsible for guiding patients through their treatment journey—from initial consultation to conversion and follow-up. The role requires excellent communication, patient handling, and sales counselling skills to ensure a seamless experience and achieve clinic targets. Key Roles & Responsibilities Patient Consultation & Counselling Welcome clients warmly and conduct initial counselling sessions. Serve as a point of contact for patient inquiries and concerns. Understand patient concerns, expectations, and medical history. Document patient interactions and maintain comprehensive records. Clearly explain available treatments (lasers, skin, hair, anti-aging...

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5.0 years

4 - 5 Lacs

delhi

On-site

Interested Candidates Call & Whatapp me - 9810920696 Job Title: Admission Office - UG | PG Company Name: Aimlay Pvt Ltd Location : Rohini Sector-10, Delhi - 110085 Experience : 5 years and aboves CTC : Up to 45,000 INR Role Description This is a full-time, on-site role for an Admission Officer - UG | PG at Aimlay Pvt Ltd, located in New Delhi. The Admission Officer will be responsible for managing the admissions process for undergraduate and postgraduate programs. Daily tasks include evaluating applications, guiding prospective students through the admissions process, communicating with applicants, handling documentation, and ensuring a smooth and efficient admission process. Qualifications ...

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1.0 years

2 - 4 Lacs

pitampura

On-site

Key Responsibilities: Make outbound calls to potential clients and explain services related to: Trademark Registration GST Registration & Filing MSME/Udyam Registration EPR Authorization Company Incorporation (Private Limited, LLP, OPC, etc.) Understand client requirements and provide appropriate solutions. Convert leads into successful sales by following up consistently. Maintain CRM with accurate client interaction records. Achieve weekly/monthly sales targets. Coordinate with internal legal and compliance teams to ensure smooth onboarding of clients. Build long-term relationships with clients for repeat business and referrals. Requirements: Minimum 1 year of experience in telesales/inside...

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0 years

1 - 2 Lacs

india

On-site

Job Discription Job Type: Full-time Industry: Fitness Gender- Female Job Summary: We are looking for an enthusiastic Telecaller/Telesales to contribute to generating sales or leads for the company. You will be responsible for influencing existing or potential customers to buy products or services, or to set up appointments through telephone calls. Key Responsibilities: · Call existing and potential customers to inform them about products, services, or promotional offers. · Answer incoming calls and resolve queries or complaints. · Maintain records of calls and sales and note useful information. · Schedule follow-up calls and maintain customer relationships. · Meet daily/weekly/monthly call t...

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4.0 years

2 - 3 Lacs

karol bāgh

On-site

374Job Title: MIS Executive Experience Required: Minimum 4 Years Industry: BPO / Call Center Location: [Add Location] Employment Type: Full-time Job Summary We are looking for a highly skilled MIS Executive with a minimum of 4 years of experience in the BPO industry . The ideal candidate must have strong expertise in Advanced Excel, Pivot Tables, VLOOKUP, HLOOKUP, and SQL , and should be capable of handling large volumes of BPO operational data and delivering accurate, actionable MIS reports to management. Key Responsibilities Prepare and maintain daily, weekly, and monthly MIS reports for BPO operations Analyze BPO data related to calls, productivity, SLAs, AHT, FCR, occupancy, shrinkage, a...

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0 years

1 - 2 Lacs

delhi

Remote

Handle inbound and outbound calls professionally with empathy and accuracy. Provide information about treatments, consultation booking, and follow-up procedures. Maintain records of calls, leads, and patient follow-ups in CRM or Excel. Convert inquiries into confirmed appointments or treatment starts. Coordinate with doctors, front desk, and marketing teams for lead updates. Manage WhatsApp and SMS follow-ups in a timely and polite manner. Maintain strict confidentiality of patient data and communication. Handle patient grievances calmly and escalate to seniors when required Job Types: Full-time, Fresher Pay: ₹9,531.40 - ₹19,614.81 per month Benefits: Health insurance Work from home Work Loc...

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8.0 years

1 - 5 Lacs

hyderābād

On-site

Overview Overview Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world. This is an exciting time to join our group Customer Experience (CXP) and work on something highly strategic to Microsoft. The goal of the CXP Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Marketing, Sales, Services and Support organizations within Microsoft. We innovate quickly and collabora...

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Exploring CRM Jobs in India

India has a thriving job market for Customer Relationship Management (CRM) professionals, with numerous opportunities available across various industries. CRM roles involve managing and analyzing customer interactions and data to improve relationships and drive business growth. Whether you are a seasoned CRM expert or a fresh graduate looking to kickstart your career, there are plenty of options to explore in the Indian job market.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Delhi
  4. Pune
  5. Hyderabad

These cities are known for their vibrant job markets and have a high demand for CRM professionals.

Average Salary Range

The salary range for CRM professionals in India varies based on experience and location. On average, entry-level positions can expect to earn between INR 3-5 lakhs per annum, while experienced professionals can command salaries ranging from INR 8-15 lakhs per annum.

Career Path

In the CRM field, career progression typically involves moving from entry-level roles to more senior positions. A typical career path may include roles such as CRM Executive, CRM Manager, CRM Analyst, and eventually progressing to positions like CRM Director or Head of Customer Experience.

Related Skills

In addition to CRM expertise, professionals in this field are often expected to have skills in data analysis, communication, project management, and proficiency in CRM software such as Salesforce, Zoho CRM, or HubSpot.

Interview Questions

  • What is CRM, and why is it important for businesses? (basic)
  • Can you explain the difference between operational CRM and analytical CRM? (medium)
  • How would you handle a situation where a customer is dissatisfied with your company's product or service? (basic)
  • What are some common challenges faced when implementing a CRM system in an organization? (medium)
  • How do you ensure data integrity and accuracy in a CRM system? (advanced)
  • Describe a successful CRM campaign you have implemented in the past. (medium)
  • How do you measure the success of a CRM strategy? (medium)
  • What are some key features of a good CRM software? (basic)
  • How would you segment customers in a CRM system for targeted marketing campaigns? (medium)
  • Can you walk us through the process of creating a customer journey map in CRM? (advanced)
  • How do you handle customer complaints and feedback in a CRM system? (basic)
  • What role does data analytics play in CRM? (medium)
  • Have you worked with any CRM integration tools? If so, which ones? (medium)
  • How do you ensure GDPR compliance when handling customer data in a CRM system? (advanced)
  • What are the benefits of using AI and machine learning in CRM? (medium)
  • How do you address customer churn in a CRM system? (medium)
  • Can you explain the concept of lead scoring in CRM? (medium)
  • How do you stay updated with the latest trends in CRM technology? (basic)
  • How do you customize a CRM system to meet the specific needs of a business? (medium)
  • What are some key metrics you would track in a CRM system to measure customer satisfaction? (medium)
  • Describe a time when you had to train team members on using a CRM system. How did you approach it? (medium)
  • How do you ensure cross-departmental collaboration in CRM implementation? (medium)
  • What strategies would you use to increase user adoption of a CRM system within an organization? (medium)
  • How do you handle conflicts or disagreements with stakeholders during a CRM project? (medium)
  • Can you provide examples of successful CRM implementations you have been a part of? (medium)

Closing Remark

As you explore CRM job opportunities in India, remember to showcase your expertise, experience, and passion for customer relationship management during the interview process. Brush up on your skills, prepare for common interview questions, and approach each opportunity with confidence. With the right preparation and attitude, you can land a rewarding CRM role in India and take your career to new heights. Good luck!

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